Ko C. de Ruyter : Citation Profile


Are you Ko C. de Ruyter?

Maastricht University
Maastricht University

8

H index

7

i10 index

188

Citations

RESEARCH PRODUCTION:

18

Articles

RESEARCH ACTIVITY:

   11 years (1997 - 2008). See details.
   Cites by year: 17
   Journals where Ko C. de Ruyter has often published
   Relations with other researchers
   Recent citing documents: 23.    Total self citations: 1 (0.53 %)

MORE DETAILS IN:
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   Permalink: http://citec.repec.org/pde585
   Updated: 2020-09-26    RAS profile:    
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Relations with other researchers


Works with:

Authors registered in RePEc who have co-authored more than one work in the last five years with Ko C. de Ruyter.

Is cited by:

Das, Marcel (3)

Vranken, Liesbet (3)

Ríos, Francisco Javier (2)

Franses, Philip Hans (2)

De Valck, Jeremy (2)

Muñoz-Leiva, Francisco (2)

van soest, arthur (2)

Roper, Stephen (2)

Jaiswal, Anand (2)

Panchapakesan, Padma (1)

Verhoef, Peter (1)

Cites to:

Geyskens, Inge (1)

Avery, Christopher (1)

Armstrong, J. (1)

Hauser, John (1)

Marcus, Alan (1)

Zeckhauser, Richard (1)

Main data


Where Ko C. de Ruyter has published?


Journals with more than one article published# docs
Journal of Economic Psychology8
Journal of Business Research4
Journal of Management Studies3
Marketing Letters2

Recent works citing Ko C. de Ruyter (2020 and 2019)


YearTitle of citing document
2019The multichannel pricing dilemma: Do consumers accept higher offline than online prices?. (2019). Vomberg, Arnd ; Lauer, Karin ; Homburg, Christian. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:36:y:2019:i:4:p:597-612.

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2019Understanding complaint channel usage in multichannel retailing. (2019). Ziliani, Cristina ; Ieva, Marco ; Frasquet, Marta. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:47:y:2019:i:c:p:94-103.

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2020How situational circumstances modify the effects of frontline employees’ competences on customer satisfaction with the store. (2020). Polo-Redondo, Yolanda ; Prez-Lpez, Ral ; Lucia-Palacios, Laura. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:52:y:2020:i:c:s0969698918311135.

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2020Combining channels to make smart purchases: The role of webrooming and showrooming. (2020). Ors, Carlos ; Gurrea, Raquel ; Flavin, Carlos . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:52:y:2020:i:c:s0969698919300992.

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2020The relevance of interaction choice: Customer preferences and willingness to pay. (2020). Barwitz, Niklas. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:53:y:2020:i:c:s0969698918300225.

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2020Navigating the ‘retail apocalypse’: A framework of consumer evaluations of the new retail landscape. (2020). van Riper, Silvia ; Kim, Soo Hyun ; Helm, Sabrina. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:54:y:2020:i:c:s0969698918302789.

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2020Optimal image mix cues and their impacts on consumers’ purchase intention. (2020). Chaouali, Walid ; Amara, Nabil ; Souiden, Nizar. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:54:y:2020:i:c:s0969698919300980.

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2019Loyalty Formation for Different Customer Journey Segments. (2019). Rudolph, Thomas ; Emrich, Oliver ; Verhoef, Peter C ; Kleinlercher, Kristina ; Herhausen, Dennis. In: Journal of Retailing. RePEc:eee:jouret:v:95:y:2019:i:3:p:9-29.

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2019A Text Analytics-Based Importance Performance Analysis and Its Application to Airline Service. (2019). Lee, Hyun Cheol ; Nam, Seungju. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:21:p:6153-:d:283447.

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2019Corporate Social Responsibility Activity Combinations for Sustainability: A Fuzzy Set Analysis of Korean Firms. (2019). Kwon, Hyukjun ; Kim, Hyeob. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:24:p:7078-:d:296439.

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2019Using Decision Tree to Predict Response Rates of Consumer Satisfaction, Attitude, and Loyalty Surveys. (2019). Qian, Xiuying ; Wan, Qun ; Chen, Chuansheng ; Ye, Shenglu ; Fang, Miaodan ; Han, Jian. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:8:p:2306-:d:223592.

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2020The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries. (2020). Hossain, Md Uzir ; Ramayah, T ; Eleen, Tan ; Estevez, Pedro Jimenez ; al Halbusi, Hussam. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:8:p:3229-:d:346383.

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2019Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics. (2019). Itani, Omar ; Chonko, Larry ; Jaramillo, Fernando. In: Journal of Business Ethics. RePEc:kap:jbuset:v:156:y:2019:i:2:d:10.1007_s10551-017-3598-z.

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2019How service quality affects university brand performance, university brand image and behavioural intention: the mediating effects of satisfaction and trust and moderating roles of gender and study mod. (2019). Wong, Ho Yin ; Sultan, Parves . In: Journal of Brand Management. RePEc:pal:jobman:v:26:y:2019:i:3:d:10.1057_s41262-018-0131-3.

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2019Development and validation of two questionnaires: Dental home care and dental health in Swedish dogs. (2019). Pettersson, Ann ; Gusts, Pia ; Hoglund, Odd Viking ; Hagman, Ragnvi ; Hanson, Jeanette ; Brunius, Carl ; Enlund, Karolina Brunius. In: PLOS ONE. RePEc:plo:pone00:0204581.

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2019.

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2020.

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2019Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework. (2019). Puente, Ann Marie ; Wasieleski, David ; Livne-Tarandach, Reut ; Broad, Garrett M ; Alkire, Linda ; Kabadayi, Sertan . In: Humanistic Management Journal. RePEc:spr:humman:v:4:y:2019:i:2:d:10.1007_s41463-019-00063-9.

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2019The role of customer participation in building new product development speed capabilities in turbulent environments. (2019). Morgan, Todd ; Chistyakova, Natalia ; Song, Chanho ; Anokhin, Sergey Alexander. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:15:y:2019:i:1:d:10.1007_s11365-018-0549-9.

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2020How ready is ready? Measuring physical preparedness for severe storms. (2020). King, Rachel ; Ryan, Barbara. In: Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards. RePEc:spr:nathaz:v:104:y:2020:i:1:d:10.1007_s11069-020-04164-9.

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2019Second-Order Probability Matching Priors for the Person Parameter in Unidimensional IRT Models. (2019). Liu, Yang ; Majumder, Abhishek Pal ; Hannig, Jan. In: Psychometrika. RePEc:spr:psycho:v:84:y:2019:i:3:d:10.1007_s11336-019-09675-4.

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2020Does Internet Use Affect Netizens’ Trust in Government? Empirical Evidence from China. (2020). Zhu, Rong ; Tong, Peishan ; Lu, Haiyang. In: Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement. RePEc:spr:soinre:v:149:y:2020:i:1:d:10.1007_s11205-019-02247-0.

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2019Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types. (2019). Park, Myeong-Cheol ; Libaque-Saenz, Christian Fernando ; Kim, Eunhye. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0384-7.

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Works by Ko C. de Ruyter:


YearTitleTypeCited
2000Determinants of a Relational Exchange Orientation in the Marketing‐Manufacturing Interface: an Empirical Investigation In: Journal of Management Studies.
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article1
2004Knowledge Stocks and Information Flows in New Product Development* In: Journal of Management Studies.
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article13
2005Service Climate in Self‐Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business‐to‐Business Setting In: Journal of Management Studies.
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article8
1999Commitment in auditor-client relationships: antecedents and consequences In: Accounting, Organizations and Society.
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article9
2000The Marketing-Finance Interface: A Relational Exchange Perspective In: Journal of Business Research.
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article2
2004Cooperating for service excellence in multichannel service systems: An empirical assessment In: Journal of Business Research.
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article5
2004An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction In: Journal of Business Research.
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article15
2004E-tailers versus retailers: Which factors determine consumer preferences In: Journal of Business Research.
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article28
1997Merging service quality and service satisfaction. An empirical test of an integrative model In: Journal of Economic Psychology.
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article19
1998The role of value in the delivery process of hospitality services In: Journal of Economic Psychology.
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article4
1998On the complex nature of patient evaluations of general practice service In: Journal of Economic Psychology.
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article3
2000With a little help from my fans - Extending models of pro-social behaviour to explain supporters intentions to buy soccer club shares In: Journal of Economic Psychology.
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article3
2000The role of corporate image and extension similarity in service brand extensions In: Journal of Economic Psychology.
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article12
2003The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation In: Journal of Economic Psychology.
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article1
2006The role of self- and group-efficacy in moderated group chat In: Journal of Economic Psychology.
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article0
2008The effect of humor in electronic service encounters In: Journal of Economic Psychology.
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article3
2004Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study In: Marketing Letters.
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article50
2004Reconsidering Nonlinearity and Asymmetry in Customer Satisfaction and Loyalty Models: An Empirical Study in Three Retail Service Settings In: Marketing Letters.
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article12

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