Osman M. Karatepe : Citation Profile


Are you Osman M. Karatepe?

5

H index

1

i10 index

58

Citations

RESEARCH PRODUCTION:

11

Articles

RESEARCH ACTIVITY:

   13 years (2004 - 2017). See details.
   Cites by year: 4
   Journals where Osman M. Karatepe has often published
   Relations with other researchers
   Recent citing documents: 23.    Total self citations: 4 (6.45 %)

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ABOUT THIS REPORT:

   Permalink: http://citec.repec.org/pka753
   Updated: 2019-12-07    RAS profile: 2017-02-17    
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Relations with other researchers


Works with:

Authors registered in RePEc who have co-authored more than one work in the last five years with Osman M. Karatepe.

Is cited by:

MOISESCU, Ovidiu (1)

Al-Ababneh, Mukhles (1)

Máté, Domicián (1)

Mestrovic, Dunja (1)

Cites to:

Rego, Arménio (1)

Main data


Where Osman M. Karatepe has published?


Journals with more than one article published# docs
The Service Industries Journal4
Journal of Air Transport Management3
Journal of Business Economics and Management2

Recent works citing Osman M. Karatepe (2018 and 2017)


YearTitle of citing document
2017Length of Service versus Employee Retention Factors: Hotels in Cape Town, South Africa. (2017). Ezeuduji, Ikechukwu O ; Mbane, Thandokazi Lulu. In: Acta Universitatis Danubius. OEconomica. RePEc:dug:actaec:y:2017:i:2:p:5-16.

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2017The Infl uence of Electronic-Word-of-Mouth on Travel Intention among Foreign Students in Malaysia: Does Gender Really Matter?. (2017). Krishnapillai, Gengeswari ; Ying, Kwok See . In: International Review of Management and Marketing. RePEc:eco:journ3:2017-01-62.

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2017Balanced scorecard based performance measurement of European airlines using a hybrid multicriteria decision making approach under the fuzzy environment. (2017). Diner, Hasan ; Yksel, Serhat ; Hacaoalu, Mit . In: Journal of Air Transport Management. RePEc:eee:jaitra:v:63:y:2017:i:c:p:17-33.

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2018The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey. (2018). Ge, Ercan ; Top, Seyfi ; Etin, Mehmet. In: Journal of Air Transport Management. RePEc:eee:jaitra:v:66:y:2018:i:c:p:25-35.

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2018Examining the moderating effects of service climate on psychological capital, work engagement, and service behavior among flight attendants. (2018). Cheng, Tien-Ming ; Yang, Bo-Cheng ; Hong, Ci-Yao. In: Journal of Air Transport Management. RePEc:eee:jaitra:v:67:y:2018:i:c:p:94-102.

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2018Taking-off corporate social responsibility programs: An AHP application in airline industry. (2018). Karaman, Abdullah S ; Akman, Engin. In: Journal of Air Transport Management. RePEc:eee:jaitra:v:68:y:2018:i:c:p:187-197.

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2018What do airline mission statements reveal about value and strategy?. (2018). , Kris ; Breznik, Kristijan. In: Journal of Air Transport Management. RePEc:eee:jaitra:v:70:y:2018:i:c:p:36-44.

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2019Salesperson coping with work-family conflict: The joint effects of ingratiation and self-promotion. (2019). Bande, Belen ; Varela, Jose A ; Fernandez-Ferrin, Pilar ; Jaramillo, Fernando. In: Journal of Business Research. RePEc:eee:jbrese:v:95:y:2019:i:c:p:143-155.

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2019Corporate social responsibility as a determinant of corporate reputation in the airline industry. (2019). Park, Eunil. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:47:y:2019:i:c:p:215-221.

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2018Do Gender and Prior Experience Moderate the Factors Influencing Attitude toward Using Social Media for Festival Attendance?. (2018). Kim, Taegoo Terry ; Demiral, Hande ; Lee, Gyehee ; Karatepe, Osman M. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:10:p:3509-:d:172941.

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2018Enhancing Bank Loyalty through Sustainable Banking Practices: The Mediating Effect of Corporate Image. (2018). Igbudu, Nicholas ; Popoola, Temitope ; Garanti, Zanete. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:11:p:4050-:d:180678.

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2019An Examination of Corporate Social Responsibility and Employee Behavior: The Case of Pakistan. (2019). Mate, Domician ; Vveinhardt, Jolita ; Popp, Jozsef ; Sadaf, Rabeea ; Zulfiqar, Sehar. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:13:p:3515-:d:243310.

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2019The Role of Service Providers’ Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance. (2019). Sommovigo, Valentina ; Argentero, Piergiorgio ; Setti, Ilaria. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:1:p:285-:d:195747.

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2019Effects of Selected Positive Resources on Hospitality Service Quality: The Mediating Role of Work Engagement. (2019). Tseng, Kuan-Ju ; Wang, Chung-Jen. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:8:p:2320-:d:223816.

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2018An Empirical Study on TQM Practices and its Influence on Employee Satisfaction and Performance in Technical Institutions: Teachers Perspectives. (2018). Ch. V. V. S. N. V. Prasad, . In: GATR Journals. RePEc:gtr:gatrjs:jmmr195.

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2018Investigating the Nexus of Service Quality and Customer Loyalty in Banking Industry via the Mediating Role of Customer Satisfaction. (2018). Alafeshat, Rawan ; Alola, Uju Violet. In: Academic Journal of Economic Studies. RePEc:khe:scajes:v:4:y:2018:i:3:p:167-176.

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2018MEDIATING ROLE OF EMPOWERMENT BETWEEN TOTAL QUALITY MANAGEMENT (TQM) AND SERVICE RECOVERY PERFORMANCE IN THE HOTEL INDUSTRY. (2018). Al-Ababneh, Mukhles M ; Habiballah, Mamoun A ; Al-Shakhsheer, Firas J ; Al-Sabi, Samer M. In: Journal of Spatial and Organizational Dynamics. RePEc:ris:jspord:0976.

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2019The Relationship amongst Customer Satisfaction, Loyalty, Demographic and Tripographic1 Attributes: A Case of Star Rated Hotel Guests in Ethiopia. (2019). Migiro, Stephen ; Tefera, Orthodox. In: Journal of Economics and Behavioral Studies. RePEc:rnd:arjebs:v:10:y:2019:i:6:p:16-29.

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2018Psychological contract breach and service innovation behavior: psychological capital as a mediator. (2018). Kim, Taegoo Terry ; Lee, Gyehee ; Karatepe, Osman M. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0347-4.

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2018Can error management culture increase work engagement in hotels? The moderating role of gender. (2018). Guchait, Priyanko ; Okumus, Fevzi ; Hua, Nan ; Madera, Juan ; Zhao, Xinyuan. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0374-9.

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2017Effects of service orientation on job embeddedness in hotel industry. (2017). Arasli, Huseyin ; Aghaei, Iman ; Kili, Hasan ; Teimouri, Reza Bahman. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:9-10:p:607-627.

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2018The antecedents and consequences of customer satisfaction in tourism: a systematic literature review. (2018). Martin, Juan-Carlos ; Rudchenko, Veronika ; Sanchez-Rebull, Maria-Victoria. In: Tourism and Hospitality Management. RePEc:tho:journl:v:24:y:2018:n:1:p:151-183.

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2018Students’ Perceptions of Service Quality, Satisfaction, and Word-Of-Mouth: Scale Adaptation and Validation on a Sample of ICT and STEM Students. (2018). Metrovi, Dunja ; Zugic, Nina J. In: Tržište/Market. RePEc:zag:market:v:30:y:2018:i:2:p:195-211.

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Works by Osman M. Karatepe:


YearTitleTypeCited
2014The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry In: Journal of Air Transport Management.
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2016An empirical investigation of psychological capital among flight attendants In: Journal of Air Transport Management.
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article4
2017An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior In: Journal of Air Transport Management.
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article5
2006Does gender moderate the effects of role stress in frontline service jobs? In: Journal of Business Research.
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article6
2011Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender In: Journal of Business Economics and Management.
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article6
2011The effect of management commitment to service quality on job embeddedness and performance outcomes In: Journal of Business Economics and Management.
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article16
2004Measuring service quality of travel agents: evidence from Northern Cyprus In: The Service Industries Journal.
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article8
2006The effects of selected antecedents on the service recovery performance of frontline employees In: The Service Industries Journal.
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article4
2006The effects of two directions of conflict and facilitation on frontline employees’ job outcomes In: The Service Industries Journal.
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article2
2008The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion In: The Service Industries Journal.
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article2
2015Gender-choice behavior linkages: an investigation in the hospitality industry In: Tourism and Hospitality Management.
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article0

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