12
H index
12
i10 index
1001
Citations
Arizona State University | 12 H index 12 i10 index 1001 Citations RESEARCH PRODUCTION: 17 Articles 1 Papers 3 Chapters RESEARCH ACTIVITY: 36 years (1986 - 2022). See details. MORE DETAILS IN: ABOUT THIS REPORT: Permalink: http://citec.repec.org/pbo168 |
Works with: Authors registered in RePEc who have co-authored more than one work in the last five years with Ruth N. Bolton. | Is cited by: | Cites to: |
Journals with more than one article published | # docs |
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Journal of Interactive Marketing | 2 |
Journal of Business Research | 2 |
Year | Title of citing document |
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2023 | Simple model of market structure evolution of service-providing firms. (2023). Hickey, Joseph. In: Papers. RePEc:arx:papers:2304.08727. Full description at Econpapers || Download paper |
2023 | Sharing economy in the forestry sector: Opportunities and barriers. (2023). Paluš, Hubert ; Jarsk, V ; Purwestri, R C ; Macho, M ; Rinn, R ; Palatova, P. In: Forest Policy and Economics. RePEc:eee:forpol:v:154:y:2023:i:c:s1389934123000953. Full description at Econpapers || Download paper |
2023 | Till the cloud do us part: Technological disruption and brand retention in the enterprise software industry. (2023). Langerak, Fred ; Gelper, Sarah ; Kocaman, Bari. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:40:y:2023:i:2:p:316-341. Full description at Econpapers || Download paper |
2023 | Drivers of the synergy between price cuts and store flyer advertising at supermarkets and discounters. (2023). Deleersnyder, Barbara ; Gedenk, Karen ; Widdecke, Kai A. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:40:y:2023:i:2:p:455-474. Full description at Econpapers || Download paper |
2023 | To reduce waste, have it repaired! The quality signaling effect of product repairability. (2023). Vanhamme, Joelle ; Munten, Pauline. In: Journal of Business Research. RePEc:eee:jbrese:v:156:y:2023:i:c:s0148296322009225. Full description at Econpapers || Download paper |
2023 | A thematic exploration of the evolution of research in multichannel marketing. (2023). Ray, Sourav ; Vaishnav, Bharat. In: Journal of Business Research. RePEc:eee:jbrese:v:157:y:2023:i:c:s0148296322010293. Full description at Econpapers || Download paper |
2023 | The perks and perils of artificial intelligence use in lateral exchange markets. (2023). Schweiger, Elisa B ; Guha, Abhijit ; Grewal, Dhruv ; Satornino, Cinthia B ; Goodstein, Ronald C. In: Journal of Business Research. RePEc:eee:jbrese:v:158:y:2023:i:c:s0148296322010451. Full description at Econpapers || Download paper |
2023 | “I Am Your Partner, Am I Not?” An inquiry into stakeholder inclusion in platform organizations in times of crisis. (2023). Roche, Olivier P ; Oelrich, Sebastian ; Siebold, Nicole. In: Journal of Business Research. RePEc:eee:jbrese:v:160:y:2023:i:c:s0148296323001340. Full description at Econpapers || Download paper |
2023 | Deparadoxification and value focus in sharing ventures: Concealing paradoxes in strategic decision-making. (2023). Velamuri, Vivek K ; Roth, Steffen ; Schneckenberg, Dirk. In: Journal of Business Research. RePEc:eee:jbrese:v:162:y:2023:i:c:s0148296323002412. Full description at Econpapers || Download paper |
2023 | Family business research: A systematic review and an uncelebrated role of marketing. (2023). Glyptis, Loukas ; Chalis, Spyridon ; Kinias, Ioannis. In: Journal of Business Research. RePEc:eee:jbrese:v:162:y:2023:i:c:s0148296323002527. Full description at Econpapers || Download paper |
2023 | Encouraging Respect?: Understanding consumers’ perspective on the two-way evaluation system in a sharing economy. (2023). Moriuchi, Emi. In: Journal of Business Research. RePEc:eee:jbrese:v:163:y:2023:i:c:s014829632300262x. Full description at Econpapers || Download paper |
2023 | Reciprocity in upward product line extensions: A longitudinal study. (2023). Janda, Swinder ; Cho, Jihoon. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002545. Full description at Econpapers || Download paper |
2023 | Hedonic service consumption and its dynamic effects on sales in the brick-and-mortar retail context. (2023). Li, XI ; Ye, Mingqi ; Zhang, Qingyu ; Dahana, Wirawan Dony ; Zhou, Jiaying. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002715. Full description at Econpapers || Download paper |
2023 | Institutional trust and repurchase intention in the sharing economy: The moderating roles of information privacy concerns and security concerns. (2023). Yi, Xiaoyang ; Lu, Baozhou. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000747. Full description at Econpapers || Download paper |
2023 | The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter. (2023). Gustafsson, Anders ; Lervik-Olsen, Line ; Caruelle, Delphine. In: Journal of Retailing. RePEc:eee:jouret:v:99:y:2023:i:2:p:247-264. Full description at Econpapers || Download paper |
2023 | Access or collaboration? A typology of sharing economy. (2023). Chakraborty, Anirban ; Khalek, Sk Abu. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:186:y:2023:i:pa:s0040162522006424. Full description at Econpapers || Download paper |
2023 | Promoting value emergence through digital platform ecosystems: Perspectives on resource integration in China. (2023). Gupta, Sumeet ; Lu, Yaobin ; Peng, Hui. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:189:y:2023:i:c:s0040162523000239. Full description at Econpapers || Download paper |
2023 | . Full description at Econpapers || Download paper |
2023 | Analysis of Relationship between Service Quality of Food and Beverage and Customer Behaviors for Sustainable Golf Course Management. (2023). Lee, Sheng Yen. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:14:p:11207-:d:1196919. Full description at Econpapers || Download paper |
2023 | The Development of Service Metrics Indicators of a Public Transportation Service Case Study: Intercity Trains in Nakhon Ratchasima Province, Thailand. (2023). Ninjinda, Nattida ; Aunphoklang, Warunee ; Na, Karn ; Suksiripattanapong, Cherdsak ; Chantaratang, Anon ; Wonglakorn, Nattiya ; Keerakittisakul, Wilasinee. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:15:p:11739-:d:1206418. Full description at Econpapers || Download paper |
2023 | Exploring the Interactive Relationship between Retailers’ Free Shipping Decisions and Manufacturers’ Product Sales in Digital Retailing. (2023). Zhang, Yuxiang ; Jiang, Changbin ; Li, DI ; Wang, HU. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:17:p:12762-:d:1223370. Full description at Econpapers || Download paper |
2023 | Sustainable Transition through Circular Textile Products: An Empirical Study of Consumers’ Acceptance in India. (2023). Ahmad, Alam ; Akhtar, Samreen ; Chaudhary, Asiya ; Anwar, Imran ; Shamsi, Mushahid Ali. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:18:p:13656-:d:1238635. Full description at Econpapers || Download paper |
2023 | Determining Factors Affecting Passenger Satisfaction of “Jeepney” in the Philippine Urban Areas: The Role of Service Quality in Sustainable Urban Transportation System. (2023). Persada, Satria Fadil ; Thana, Kriengkrai ; Chuenyindee, Thanatorn ; Villanueva, Renz Albert ; Videa, Jedrek Charles ; Tan, Ayen Sienna ; Estefanio, Andrei ; Prasetyo, Yogi Tri ; Kester, Ardvin ; Nadlifatin, Reny. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:2:p:1223-:d:1029829. Full description at Econpapers || Download paper |
2023 | What Predicts Behavioral Intention in Eco-Friendly Hotels? The Roles of Tourist’s Perceived Value and Satisfaction: A Case Study of Thailand. (2023). Phikul, Kraisak ; Chokpreedapanich, Tananat ; Onlamai, Wanida ; Kokkhangplu, Akkhaporn. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:4:p:3219-:d:1063698. Full description at Econpapers || Download paper |
2023 | . Full description at Econpapers || Download paper |
2023 | Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry. (2023). Qiu, Liangfei ; Hu, Yuheng ; al Balawi, Ramah. In: Information Systems Research. RePEc:inm:orisre:v:34:y:2023:i:2:p:442-462. Full description at Econpapers || Download paper |
2023 | The sharing economy and collaborative consumption: Strategic issues and global entrepreneurial opportunities. (2023). Anwar, Syed Tariq. In: Journal of International Entrepreneurship. RePEc:kap:jinten:v:21:y:2023:i:1:d:10.1007_s10843-022-00323-0. Full description at Econpapers || Download paper |
2023 | Will you speak up for me? Inducing retail store managers’ engagement with MNCs’ brands across cultures. (2023). Mullins, Ryan ; Menguc, Bulent ; Panagopoulos, Nikolaos G. In: Journal of International Business Studies. RePEc:pal:jintbs:v:54:y:2023:i:7:d:10.1057_s41267-022-00595-7. Full description at Econpapers || Download paper |
2023 | Modeling the antecedents of multi-generational services adoption behavior of clients across countries: The role of mindset metrics. (2023). Kumar, V ; Sood, Ashish ; Gupta, Shaphali. In: Journal of International Business Studies. RePEc:pal:jintbs:v:54:y:2023:i:9:d:10.1057_s41267-023-00608-z. Full description at Econpapers || Download paper |
2023 | Price elasticity in the performing arts: a segmentation approach. (2023). Maximova, Anna ; Gomez-Arias, Tomas J ; Kolhede, Eric. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:11:y:2023:i:3:d:10.1057_s41270-022-00179-2. Full description at Econpapers || Download paper |
2023 | Linking psychological needs, perceived financial well-being and loyalty: the role of commercial banks. (2023). Luong, Dat ; Vuong, Nham Linh ; Hai, Thi Hong ; Hoang, Dung Phuong. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:3:d:10.1057_s41264-022-00170-z. Full description at Econpapers || Download paper |
2023 | Understanding the mediating effect of switching costs on service value, quality, satisfaction, and loyalty. (2023). Doan, Bao-Son ; Nguyen, Giang-Do ; Ha, Minh-Tri. In: Palgrave Communications. RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-01797-6. Full description at Econpapers || Download paper |
2023 | Marketing Perspectives on Supply and Demand in the Sharing Economy: Who Are the Target Generations?. (2023). Pelech, Pavel. In: Central European Business Review. RePEc:prg:jnlcbr:v:2023:y:2023:i:3:id:327:p:81-101. Full description at Econpapers || Download paper |
2023 | Factors Determining the Revisit Intentions of the Tourists: A Case Study of Bhutan. (2023). Panda, Bhagirathi ; Lhendup, Karma. In: Millennial Asia. RePEc:sae:millen:v:14:y:2023:i:2:p:175-199. Full description at Econpapers || Download paper |
2023 | Using norm activation theory to understand intentions for collaborative consumption. (2023). Hamed, Sara ; El-Bassiouny, Noha ; Abutaleb, Soha. In: International Review on Public and Nonprofit Marketing. RePEc:spr:irpnmk:v:20:y:2023:i:1:d:10.1007_s12208-022-00339-1. Full description at Econpapers || Download paper |
2023 | Emergence in marketing: an institutional and ecosystem framework. (2023). Vaughan, Claudia ; Sarno, Debora ; Polese, Francesco ; Nenonen, Suvi ; Koskela-Huotari, Kaisa ; Kjellberg, Hans ; Peters, Linda ; Vargo, Stephen L. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:51:y:2023:i:1:d:10.1007_s11747-022-00849-8. Full description at Econpapers || Download paper |
2023 | Winning your customers’ minds and hearts: Disentangling the effects of lock-in and affective customer experience on retention. (2023). Sese, Javier F ; Melero-Polo, Iguacel ; Haan, Evert ; Gao, Lily. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:51:y:2023:i:2:d:10.1007_s11747-022-00898-z. Full description at Econpapers || Download paper |
2023 | Customer journey management capability in business-to-business markets: Its bright and dark sides and overall impact on firm performance. (2023). Tischer, Moritz ; Homburg, Christian. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:51:y:2023:i:5:d:10.1007_s11747-023-00923-9. Full description at Econpapers || Download paper |
2023 | Using a technology acceptance model to determine factors influencing continued usage of mobile money service transactions in Ghana. (2023). Palaniappan, Sellappan ; Kelly, Afful Ekow. In: Journal of Innovation and Entrepreneurship. RePEc:spr:joiaen:v:12:y:2023:i:1:d:10.1186_s13731-023-00301-3. Full description at Econpapers || Download paper |
2023 | Recommendations for improving research quality: relationships among constructs, verbs in hypotheses, theoretical perspectives, and triangulation. (2023). Stamenkov, Gjoko. In: Quality & Quantity: International Journal of Methodology. RePEc:spr:qualqt:v:57:y:2023:i:3:d:10.1007_s11135-022-01461-2. Full description at Econpapers || Download paper |
2023 | Convenient = competitive? How Brick-And-Mortar Retailers can cope with Online Competition. (2023). Babakus, Emin ; McDowell, William C ; Jha, Subhash ; Alexandrov, Aliosha ; Sen, Sandipan S. In: Review of Managerial Science. RePEc:spr:rvmgts:v:17:y:2023:i:5:d:10.1007_s11846-022-00566-0. Full description at Econpapers || Download paper |
2023 | Drivers of the synergy between price cuts and store flyer advertising at supermarkets and discounters. (2022). Deleersnyder, Barbara ; Gedenk, Karen ; Keller, Wiebke ; Widdecke, Kai. In: Other publications TiSEM. RePEc:tiu:tiutis:15e8cbcc-02a9-4441-ad2b-2b52aca951d7. Full description at Econpapers || Download paper |
2023 | Corporate social responsibility: Does it really matter in the luxury context?. (2023). Truant, Elisa ; Dhir, Amandeep ; Culasso, Francesca ; Broccardo, Laura. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:30:y:2023:i:1:p:105-118. Full description at Econpapers || Download paper |
Year | Title | Type | Cited |
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1989 | Sales response modeling: Gains in efficiency from system estimation In: Journal of Business Research. [Full Text][Citation analysis] | article | 1 |
2017 | A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors In: Journal of Business Research. [Full Text][Citation analysis] | article | 92 |
2009 | Interactive Services: A Framework, Synthesis and Research Directions In: Journal of Interactive Marketing. [Full Text][Citation analysis] | article | 49 |
2010 | Opportunities for Innovation in the Delivery of Interactive Retail Services In: Journal of Interactive Marketing. [Full Text][Citation analysis] | article | 33 |
2022 | Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters In: Journal of Retailing. [Full Text][Citation analysis] | article | 0 |
2002 | The Theoretical Underpinnings of Customer Asset Management In: ERIM Report Series Research in Management. [Full Text][Citation analysis] | paper | 40 |
1993 | Pretesting Questionnaires: Content Analyses of Respondents Concurrent Verbal Protocols In: Marketing Science. [Full Text][Citation analysis] | article | 13 |
1998 | A Dynamic Model of the Duration of the Customers Relationship with a Continuous Service Provider: The Role of Satisfaction In: Marketing Science. [Full Text][Citation analysis] | article | 250 |
2004 | An Empirical Analysis of Determinants of Retailer Pricing Strategy In: Marketing Science. [Full Text][Citation analysis] | article | 79 |
2006 | The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation In: Marketing Science. [Full Text][Citation analysis] | article | 7 |
2006 | —The Implications of “Big M†Marketing for Modeling Service and Relationships In: Marketing Science. [Full Text][Citation analysis] | article | 0 |
1989 | The Relationship Between Market Characteristics and Promotional Price Elasticities In: Marketing Science. [Full Text][Citation analysis] | article | 64 |
1986 | Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races In: Management Science. [Full Text][Citation analysis] | article | 36 |
2006 | The Effect of Service Experiences over Time on a Suppliers Retention of Business Customers In: Management Science. [Full Text][Citation analysis] | article | 32 |
1991 | A Multistage Model of Customers Assessments of Service Quality and Value. In: Journal of Consumer Research. [Full Text][Citation analysis] | article | 278 |
2020 | First steps to creating high impact theory in marketing In: AMS Review. [Full Text][Citation analysis] | article | 7 |
2022 | Designing satisfying service encounters: website versus store touchpoints In: Journal of the Academy of Marketing Science. [Full Text][Citation analysis] | article | 2 |
2006 | Recent Trends and Emerging Practices in Retailer Pricing In: Springer Books. [Citation analysis] | chapter | 18 |
2010 | Recent Trends and Emerging Practices in Retailer Pricing.(2010) In: Springer Books. [Citation analysis] This paper has nother version. Agregated cites: 18 | chapter | |
2021 | How customer experience management reconciles strategy differences between East and West In: Journal of Global Scholars of Marketing Science. [Full Text][Citation analysis] | article | 0 |
2008 | SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES In: World Scientific Book Chapters. [Full Text][Citation analysis] | chapter | 0 |
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