Citation analysis for Service Business / Springer

Service Business / Springer

0.17

Impact Factor

0.27

5-Years IF

5-Years H index

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ]
[more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw data

	IF	AIF	IF5	DOC	CDO	CCU	CIF	CIT	D2Y	C2Y	D5Y	C5Y	%SC	CiY	II	AII
1990		0.1			0				0		0		(%)			0.04
1991		0.09			0				0		0		(%)			0.04
1992		0.1			0				0		0		(%)			0.04
1993		0.11			0				0		0		(%)			0.05
1994		0.12			0				0		0		(%)			0.05
1995		0.19			0				0		0		(%)			0.07
1996		0.22			0				0		0		(%)			0.09
1997		0.27			0				0		0		(%)			0.09
1998		0.27			0				0		0		(%)			0.1
1999		0.31			0				0		0		(%)			0.13
2000		0.4			0				0		0		(%)			0.15
2001		0.4			0				0		0		(%)			0.15
2002		0.42			0				0		0		(%)			0.18
2003		0.44			0				0		0		(%)			0.18
2004		0.49			0				0		0		(%)			0.2
2005		0.53			0				0		0		(%)			0.21
2006		0.51			0				0		0		(%)			0.2
2007		0.44		20	20			50	0		0		19 (38%)			0.18
2008	0.1	0.47	0.1	25	45	4	0.09	40	20	2	20	2	31 (77.5%)	2	0.08	0.2
2009	0.09	0.47	0.09	25	70	4	0.06	58	45	4	45	4	44 (75.9%)			0.19
2010	0.14	0.44	0.13	22	92	14	0.15	36	50	7	70	9	33 (91.7%)	1	0.05	0.16
2011	0.4	0.51	0.34	23	115	41	0.36	49	47	19	92	31	39 (79.6%)	7	0.3	0.2
2012	0.24	0.56	0.3	28	143	41	0.29	45	45	11	115	35	27 (60%)	1	0.04	0.21
2013	0.27	0.66	0.24	36	179	43	0.24	31	51	14	123	29	25 (80.6%)	2	0.06	0.23
2014	0.3	0.67	0.29	33	212	57	0.27	15	64	19	134	39	8 (53.3%)			0.22
2015	0.17	0.82	0.27	38	250	72	0.29	7	69	12	142	38	4 (57.1%)	1	0.03	0.27

IF:	Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for series in RePEc in year y
IF5:	Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CCU:	Cumulative number of citations to papers published until year y
CIF:	Cumulative impact factor
CIT:	Number of citations to papers published in year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series:

#	Year	Title	Cited
1	2007	The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Olson, David ; Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers \|\| Download paper	16
2	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	13
3	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	12
4	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	11
5	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Duarte, Paulo ; Alves, Helena ; Raposo, Mario . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	10
6	2010	Success factors of platform leadership in web 2.0 service business. (2010). Lee, Sang ; Noh, Yonghwi ; Kim, Taewan . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103. Full description at Econpapers \|\| Download paper	10
7	2011	How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212. Full description at Econpapers \|\| Download paper	9
8	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	7
9	2009	Systematic performance differences across the manufacturing-service continuum. (2009). Reed, Richard ; Storrud-Barnes, Susan . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:4:p:319-339. Full description at Econpapers \|\| Download paper	6
10	2010	The impacts of instructional video advertising on customer purchasing intentions on the Internet. (2010). Huarng, Kun-Huang ; Huang, Jian ; Yu, Tiffany . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:27-36. Full description at Econpapers \|\| Download paper	6
11	2007	Service value chains and effects of scale. (2007). Nooteboom, Bart . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139. Full description at Econpapers \|\| Download paper	6
12	2008	Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers \|\| Download paper	5
13	2010	Focus on practice service process innovation in the Brazilian electric energy sector. (2010). Uriona-Maldonado, Mauricio ; Varvakis, Gregorio ; Souza, Leonardo . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:77-88. Full description at Econpapers \|\| Download paper	5
14	2012	Implementation of quality programs in health care organizations. (2012). Lee, Donhee . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404. Full description at Econpapers \|\| Download paper	5
15	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	5
16	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	4
17	2012	The moderating effect of innovation protection mechanisms on the competitiveness of service firms. (2012). Cho, Insu ; Kim, Joseph ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:369-386. Full description at Econpapers \|\| Download paper	4
18	2011	The customisation framework for roadmapping product-service integration. (2011). Geum, Youngjung ; Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236. Full description at Econpapers \|\| Download paper	4
19	2011	Competitiveness, resources, and capabilities: empirical evidence from retail banking. (2011). Ferreira, Joao ; Azevedo, Carlos ; Marques, Carla . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:313-337. Full description at Econpapers \|\| Download paper	4
20	2009	Multi-item models for evaluating managerial and organizational resources in service firms. (2009). Cruz-Ros, Sonia . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:229-257. Full description at Econpapers \|\| Download paper	4
21	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	4
22	2011	Improving human capital through knowledge management practices in knowledge-intensive business services. (2011). Palacios-Marques, Daniel ; Lim, Seongbae ; Gil-Pechuan, Ignacio . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:99-112. Full description at Econpapers \|\| Download paper	4
23	2010	Fostering strategic learning capability to enhance creativity in small service businesses. (2010). Wyer, Peter ; Matthews, Patrick ; Donohoe, Stephen . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:9-26. Full description at Econpapers \|\| Download paper	4
24	2007	The erosion of pioneer advantage in the European mobile telecommunications industry. (2007). Usero, Belen ; Fernandez, Zulima . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:3:p:195-210. Full description at Econpapers \|\| Download paper	4
25	2011	An integrative research framework for the online social network service. (2011). Lee, Sang ; Chen, Liqiang . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:259-276. Full description at Econpapers \|\| Download paper	4
26		Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers \|\| Download paper	4
27	2010	A dynamic forecasting model for nursing manpower requirements in the medical service industry. (2010). Chung, Soong ; Lee, Donhee ; Yoon, Seong ; Jung, Doo . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:3:p:225-236. Full description at Econpapers \|\| Download paper	4
28	2007	Diversity and business performance: 50 years of research. (2007). Carlos De Abreu Dos Reis, ; Dobon, Salvador Roig ; Castillo, Miguel Sastre . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:257-274. Full description at Econpapers \|\| Download paper	4
29	2008	Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Pang, Billy ; Chadee, Doren . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers \|\| Download paper	3
30	2010	Innovative and creative entrepreneurship support services at universities. (2010). Arroyo-Vazquez, Monica ; Jimenez-Saez, Fernando ; Sijde, Peter . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:63-76. Full description at Econpapers \|\| Download paper	3
31	2012	Are success and survival factors the same for social and business ventures?. (2012). Simon-Moya, Virginia ; Ribeiro-Soriano, Domingo ; Revuelto-Taboada, Lorenzo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:219-242. Full description at Econpapers \|\| Download paper	3
32	2011	Customersâ zone of tolerance for retail stores. (2011). Nadiri, Halil . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:113-137. Full description at Econpapers \|\| Download paper	3
33	2007	Services and innovation systems: European models of Technology Centres. (2007). Mas-Verdu, Francisco . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:7-23. Full description at Econpapers \|\| Download paper	3
34	2010	Customer equity: a creative tool for SMEs in the services industry. (2010). Roofthooft, Ward . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:37-48. Full description at Econpapers \|\| Download paper	3
35	2012	Employee emotional response toward healthcare organizationâs service recovery efforts and its influences on service recovery performance. (2012). Kim, Sang-Man ; Oh, Jae-Young . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:297-321. Full description at Econpapers \|\| Download paper	3
36	2012	Exploring the efficiency of Italian social cooperatives by descriptive and principal component analysis. (2012). Costa, Ericka ; Carpita, Maurizio ; Carini, Chiara ; Andreaus, Michele . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:117-136. Full description at Econpapers \|\| Download paper	3
37	2008	Services, growth poles and advanced economies. (2008). McKee, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107. Full description at Econpapers \|\| Download paper	3
38	2011	Gender differences in the linkage of online patronage behavior with TV-and-online shopping values. (2011). Lin, Hsin-Hui . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:295-312. Full description at Econpapers \|\| Download paper	3
39	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	3
40	2007	Strangers in the night: speeddating, CCI and service businesses. (2007). Patterson, Anthony ; Baron, Steve ; Harris, Kim ; Hodgson, Julia . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:3:p:211-232. Full description at Econpapers \|\| Download paper	3
41	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	3
42	2013	Conceptualising consumersâ word-of-mouth behaviour intention: evidence from a university education services in Malaysia. (2013). Chang, Hsin ; Hamid, Mohamad ; Jeng, Don . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:17-35. Full description at Econpapers \|\| Download paper	3
43	2009	Finding critical success factors for virtual community marketing. (2009). Kim, Jae ; Yang, Kyung . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:2:p:149-171. Full description at Econpapers \|\| Download paper	3
44	2009	Determinants of R&D collaboration of service firms. (2009). Romero-Martinez, Ana ; Montoro-Sanchez, ngeles ; Un, C.. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:4:p:373-394. Full description at Econpapers \|\| Download paper	3
45	2012	Innovation and imitation effects in the mobile telecommunication service market. (2012). Lee, Sang-Gun ; Kim, Si-Hyeon ; Park, Byeonghwa . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:265-278. Full description at Econpapers \|\| Download paper	3
46	2012	The determinants of successful R&D consortia: government strategy for the servitization of manufacturing. (2012). Lin, Feng-Jyh . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:489-502. Full description at Econpapers \|\| Download paper	3
47	2009	The effect of knowledge complexity on the performance of franchise systems in the service industries: an empirical study. (2009). Minguela-Rata, Beatriz ; Rodriguez-Benavides, M. ; Lopez-Sanchez, Jose . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:101-115. Full description at Econpapers \|\| Download paper	3
48	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	3
49	2011	Exploring satisfaction in business-to-business services: a path-analytic approach. (2011). Kumar, Piyush ; Topaloglu, Omer ; Dass, Mayukh . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:13-27. Full description at Econpapers \|\| Download paper	3
50	2008	Successful implementation of ERP systems in small businesses: a case study in Korea. (2008). Lee, Choong ; Kang, Moonsik . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:4:p:275-286. Full description at Econpapers \|\| Download paper	3

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2007	The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Olson, David ; Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers \|\| Download paper	13
2	2010	Success factors of platform leadership in web 2.0 service business. (2010). Lee, Sang ; Noh, Yonghwi ; Kim, Taewan . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103. Full description at Econpapers \|\| Download paper	7
3	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	6
4	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	6
5	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	6
6	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	5
7	2012	Implementation of quality programs in health care organizations. (2012). Lee, Donhee . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404. Full description at Econpapers \|\| Download paper	5
8	2011	How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212. Full description at Econpapers \|\| Download paper	5
9	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Duarte, Paulo ; Alves, Helena ; Raposo, Mario . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	4
10	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	4
11	2012	The moderating effect of innovation protection mechanisms on the competitiveness of service firms. (2012). Cho, Insu ; Kim, Joseph ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:369-386. Full description at Econpapers \|\| Download paper	4
12	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	3
13	2011	An integrative research framework for the online social network service. (2011). Lee, Sang ; Chen, Liqiang . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:259-276. Full description at Econpapers \|\| Download paper	3
14	2010	A dynamic forecasting model for nursing manpower requirements in the medical service industry. (2010). Chung, Soong ; Lee, Donhee ; Yoon, Seong ; Jung, Doo . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:3:p:225-236. Full description at Econpapers \|\| Download paper	3
15	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	3
16	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	3
17	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	3
18	2012	Employee emotional response toward healthcare organizationâs service recovery efforts and its influences on service recovery performance. (2012). Kim, Sang-Man ; Oh, Jae-Young . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:297-321. Full description at Econpapers \|\| Download paper	3
19	2009	Multi-item models for evaluating managerial and organizational resources in service firms. (2009). Cruz-Ros, Sonia . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:229-257. Full description at Econpapers \|\| Download paper	3
20	2012	The determinants of successful R&D consortia: government strategy for the servitization of manufacturing. (2012). Lin, Feng-Jyh . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:489-502. Full description at Econpapers \|\| Download paper	3
21	2007	Diversity and business performance: 50 years of research. (2007). Carlos De Abreu Dos Reis, ; Dobon, Salvador Roig ; Castillo, Miguel Sastre . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:257-274. Full description at Econpapers \|\| Download paper	3
22	2012	Are success and survival factors the same for social and business ventures?. (2012). Simon-Moya, Virginia ; Ribeiro-Soriano, Domingo ; Revuelto-Taboada, Lorenzo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:219-242. Full description at Econpapers \|\| Download paper	3
23	2013	Conceptualising consumersâ word-of-mouth behaviour intention: evidence from a university education services in Malaysia. (2013). Chang, Hsin ; Hamid, Mohamad ; Jeng, Don . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:17-35. Full description at Econpapers \|\| Download paper	3
24	2012	The impact of online customer satisfaction on the yahoo auction in Taiwan. (2012). Wu, Chih-Wen ; Fiegantara, Surya ; Huarng, Kun-Huang . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:473-487. Full description at Econpapers \|\| Download paper	3
25	2012	Innovation and imitation effects in the mobile telecommunication service market. (2012). Lee, Sang-Gun ; Kim, Si-Hyeon ; Park, Byeonghwa . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:265-278. Full description at Econpapers \|\| Download paper	3
26	2011	Competitiveness, resources, and capabilities: empirical evidence from retail banking. (2011). Ferreira, Joao ; Azevedo, Carlos ; Marques, Carla . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:313-337. Full description at Econpapers \|\| Download paper	3
27	2008	Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Pang, Billy ; Chadee, Doren . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers \|\| Download paper	2
28	2014	Strategies for ICT product diffusion: the case of the Korean mobile communications market. (2014). Lee, Sang-Gun ; Yang, Chang-Gyu . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:65-81. Full description at Econpapers \|\| Download paper	2
29	2012	Introduction: social economy, a third sector in a plural people-oriented economy. (2012). Chaves-Avila, Rafael ; Julia, Juan . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:1-4. Full description at Econpapers \|\| Download paper	2
30	2011	The customisation framework for roadmapping product-service integration. (2011). Geum, Youngjung ; Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236. Full description at Econpapers \|\| Download paper	2
31	2008	Successful implementation of ERP systems in small businesses: a case study in Korea. (2008). Lee, Choong ; Kang, Moonsik . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:4:p:275-286. Full description at Econpapers \|\| Download paper	2
32	2013	Conceptual analysis and implementation of an integrated CRM system for service providers. (2013). Cheng, Lai-Yu ; Yang, Chih-Wei . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:307-328. Full description at Econpapers \|\| Download paper	2
33	2007	Service value chains and effects of scale. (2007). Nooteboom, Bart . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139. Full description at Econpapers \|\| Download paper	2
34	2013	Explore how Chinese consumers evaluate retail service quality and satisfaction. (2013). To, Wai Ming ; Cheung, Millissa ; Tam, Joyce . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:121-142. Full description at Econpapers \|\| Download paper	2
35	2012	The relationship between strategic type and new service development competence: a study of Chinese knowledge intensive business services. (2012). Liu, Shunzhong . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:157-175. Full description at Econpapers \|\| Download paper	2
36	2013	Information richness on service business websites. (2013). Patrakosol, Buraj ; Lee, Sang . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:329-346. Full description at Econpapers \|\| Download paper	2
37	2014	Knowledge intensive business services and their impact on innovation in China. (2014). Wu, Yanrui ; Shi, Xing ; Zhao, Dingtao . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:4:p:479-498. Full description at Econpapers \|\| Download paper	2
38	2012	Social enterprises and social markets: models and new trends. (2012). Marcuello, Carmen ; Diaz-Foncea, Millan . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:61-83. Full description at Econpapers \|\| Download paper	2
39	2012	Frontline service employeesâ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Kim, Taegoo ; Lee, Gyehee ; Choi, Chang ; Paek, Soyon . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526. Full description at Econpapers \|\| Download paper	2
40	2013	Crowdsourcing and open source software participation. (2013). Olson, David ; Rosacker, Kirsten . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:499-511. Full description at Econpapers \|\| Download paper	2
41	2013	Efficiency in banking services: a comparative analysis of Internet-primary and branching banks in the US. (2013). Momparler, Alexandre ; Ribeiro, Domingo ; Lassala, Carlos . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:641-663. Full description at Econpapers \|\| Download paper	2
42	2011	Exploring satisfaction in business-to-business services: a path-analytic approach. (2011). Kumar, Piyush ; Topaloglu, Omer ; Dass, Mayukh . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:13-27. Full description at Econpapers \|\| Download paper	2
43	2008	Services, growth poles and advanced economies. (2008). McKee, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107. Full description at Econpapers \|\| Download paper	2
44	2011	Gender differences in the linkage of online patronage behavior with TV-and-online shopping values. (2011). Lin, Hsin-Hui . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:295-312. Full description at Econpapers \|\| Download paper	2
45	2013	The moderating effect of culture on overall perceived value in the online purchasing process. (2013). Sabiote, Carmen ; Castaeda, J ; Frias, Dolores . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:83-102. Full description at Econpapers \|\| Download paper	2
46	2010	The impacts of instructional video advertising on customer purchasing intentions on the Internet. (2010). Huarng, Kun-Huang ; Huang, Jian ; Yu, Tiffany . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:27-36. Full description at Econpapers \|\| Download paper	2
47	2013	The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435. Full description at Econpapers \|\| Download paper	2
48	2015	Innovation modes and strategies in knowledge intensive business services. (2015). Asikainen, Anna-Leena . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:77-95. Full description at Econpapers \|\| Download paper	2
49	2013	Airline website loyalty formation and the moderating effects of gender and education. (2013). Forgas-Coll, Santiago ; Fandos-Roig, Juan ; Sanchez-Garcia, Javier ; Palau-Saumell, Ramon . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:255-274. Full description at Econpapers \|\| Download paper	2
50	2013	A measurement model for service capability from the customer perspective. (2013). Yu, Kun-Tzu . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:563-582. Full description at Econpapers \|\| Download paper	2

Citing documents used to compute impact factor 12:

Year	Title
2015	From clinical governance through CSR and knowledge sharing to clinical error control. (2015). Tuan, Luu . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:4:p:687-709. Full description at Econpapers \|\| Download paper
2015	Use of infrastructures to support innovative entrepreneurship and business growth. (2015). Roig-Tierno, Norat ; Ribeiro-Navarrete, Samuel ; Alcazar, Joaquin . In: Journal of Business Research. RePEc:eee:jbrese:v:68:y:2015:i:11:p:2290-2294. Full description at Econpapers \|\| Download paper
2015	Special Issue: New Context of the Strategy in Economics and Business. (2015). Roig-Tierno, Norat ; Ribeiro-Soriano, Domingo . In: International Journal of Business and Economics. RePEc:ijb:journl:v:14:y:2015:i:2:p:127-129. Full description at Econpapers \|\| Download paper
2015	A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage. (2015). Lee, Sang-Gun ; Yang, Chang-Gyu . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:567-586. Full description at Econpapers \|\| Download paper
2015	The effects of emotional display rules on flight attendantsâ emotional labor strategy, job burnout and performance. (2015). Lee, Chongho ; Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:409-425. Full description at Econpapers \|\| Download paper
2015	Market segmentation variables as moderators in the prediction of business tourist retention. (2015). Swart, Magdalena ; Roodt, Gerhard . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:491-513. Full description at Econpapers \|\| Download paper
2015	Strategie di innovazione nelle imprese creative di servizi. (2015). Izzo, Francesco ; Masiello, Barbara . In: ECONOMIA E DIRITTO DEL TERZIARIO. RePEc:fan:ededed:v:html10.3280/ed2015-001004. Full description at Econpapers \|\| Download paper
2015	The effects of product attributes and service quality of transportation card solutions on service userâs continuance and word-of-mouth intention. (2015). Choi, Minseok ; Han, Kyeongseok . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:463-490. Full description at Econpapers \|\| Download paper
2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper
2015	Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes. (2015). Cambra-Fierro, Jesus ; Sese, Javier ; Melero-Polo, Iguacel . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:297-320. Full description at Econpapers \|\| Download paper
2015	Negotiating behavior in service outsourcing. An exploratory case study analysis. (2015). Vogler, Eric ; Saorin-Iborra, M ; Redondo-Cano, Ana ; Revuelto-Taboada, Lorenzo . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:4:p:771-801. Full description at Econpapers \|\| Download paper
2015	Interpersonal service quality of the Chinese: determinants and behavioral drivers. (2015). Stanworth, James ; Chang, Huo-Tsan ; Hsu, Ryan . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:515-540. Full description at Econpapers \|\| Download paper

Recent citations (cites in year: CiY)

Recent citations received in 2015

Year	Citing document
2015	Innovation modes and strategies in knowledge intensive business services. (2015). Asikainen, Anna-Leena . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:77-95. Full description at Econpapers \|\| Download paper

Recent citations received in 2014

Year	Citing document

Recent citations received in 2013

Year	Citing document
2013	âI want creative neighboursâ. Do creative service industries spillovers cross regional boundaries?. (2013). Boix, Rafael ; De Miguel-Molina, Blanca ; Hervas-Oliver, Jose Luis . In: Working Papers. RePEc:eec:wpaper:1315. Full description at Econpapers \|\| Download paper
2013	The factors influencing adolescentsâ purchase intentions of state-of-the-art cell phones in Taiwan. (2013). Lee, Hsiao-Ching ; Hong, Ruei-Sia ; Wang, Chung-Yu . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:713-734. Full description at Econpapers \|\| Download paper

Recent citations received in 2012

Year	Citing document
2012	Cooperation in Italy in 2008. (2012). Borzaga, Carlo ; Andreaus, Michele ; Carpita, Maurizio ; Costa, Ericka ; Carini, Chiara . In: Euricse Working Papers. RePEc:trn:utwpeu:1226b. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	Cites
1	Service Business / Springer	127
2	Journal of Business Research / Elsevier	22
3	Journal of Air Transport Management / Elsevier	5
4	Small Business Economics / Springer	2
5	The AMFITEATRU ECONOMIC journal / Academy of Economic Studies - Bucharest, Romania	2
6	Problemy Zarzadzania / University of Warsaw, Faculty of Management	2
7	International Journal of Manpower / Emerald Group Publishing	2
8	Journal of Knowledge Management, Economics and Information Technology / ScientificPapers.org	2
9	SEA - Practical Application of Science / FundaÈia RomÃ¢nÄ pentru InteligenÈa Afacerii, Editorial Department	1
10	Research Policy / Elsevier	1
11	TEMEP Discussion Papers / Seoul National University; Technology Management, Economics, and Policy Program (TEMEP)	1

Warning!! This is still an experimental service. The results of this service should be interpreted with care, especially in research assessment exercises. The processing of documents is automatic. There still are errors and omissions in the identification of references. We are working to improve the software to increase the accuracy of the results.

Source data used to compute the impact factor of RePEc series.