Citation analysis for The Service Industries Journal / Taylor & Francis Journals

The Service Industries Journal / Taylor & Francis Journals

0.15

Impact Factor

0.11

5-Years IF

5-Years H index

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ]
[more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw data

	IF	AIF	IF5	DOC	CDO	CCU	CIF	CIT	D2Y	C2Y	D5Y	C5Y	%SC	CiY	II	AII
1990		0.1			0				0		0		(%)			0.04
1991		0.09			0				0		0		(%)			0.04
1992		0.1			0				0		0		(%)			0.04
1993		0.11			0				0		0		(%)			0.05
1994		0.12			0				0		0		(%)			0.05
1995		0.19			0				0		0		(%)			0.07
1996		0.22			0				0		0		(%)			0.09
1997		0.27		39	39			51	0		0		(%)			0.09
1998		0.27		56	95	2	0.02	71	39		39		(%)	2	0.04	0.1
1999	0.02	0.31	0.02	49	144	3	0.02	59	95	2	95	2	(%)			0.13
2000	0.03	0.4	0.05	51	195	7	0.04	34	105	3	144	7	(%)			0.15
2001	0.03	0.4	0.02	20	215	4	0.02	352	100	3	195	4	(%)			0.15
2002	0.13	0.42	0.06	11	226	20	0.09	269	71	9	215	13	(%)	1	0.09	0.18
2003	0.87	0.44	0.17	41	267	35	0.13	76	31	27	187	32	(%)	1	0.02	0.18
2004	0.54	0.49	0.28	51	318	58	0.18	85	52	28	172	48	(%)	2	0.04	0.2
2005	0.04	0.53	0.4	56	374	73	0.2	97	92	4	174	70	(%)			0.21
2006	0.03	0.51	0.31	70	444	64	0.14	57	107	3	179	55	(%)			0.2
2007	0.01	0.44	0.15	126	570	73	0.13	91	126	1	229	35	(%)			0.18
2008	0.04	0.47	0.06	207	777	102	0.13	108	196	7	344	22	(%)			0.2
2009	0.01	0.47	0.04	132	909	100	0.11	71	333	4	510	22	(%)			0.19
2010	0.03	0.44	0.05	135	1044	135	0.13	32	339	10	591	29	(%)			0.16
2011	0.04	0.51	0.06	76	1120	158	0.14	19	267	11	670	43	(%)	1	0.01	0.2
2012	0.03	0.56	0.07	36	1156	142	0.12	23	211	7	676	50	(%)			0.21
2013	0.05	0.66	0.08	102	1258	180	0.14	42	112	6	586	46	(%)			0.23
2014	0.09	0.67	0.07	75	1333	127	0.1	24	138	12	481	34	(%)	3	0.04	0.22
2015	0.15	0.82	0.11	53	1386	154	0.11	9	177	26	424	47	(%)	1	0.02	0.27

IF:	Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for series in RePEc in year y
IF5:	Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CCU:	Cumulative number of citations to papers published until year y
CIF:	Cumulative impact factor
CIT:	Number of citations to papers published in year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series:

#	Year	Title	Cited
1	2001	Introduction. (2001). Akehurst, G. ; Illeris, S.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:1:p:1-4. Full description at Econpapers \|\| Download paper	317
2	2002	Introduction. (2002). Akehurst, G. ; Illeris, S.. In: The Service Industries Journal. RePEc:taf:servic:v:22:y:2002:i:1:p:1-3. Full description at Econpapers \|\| Download paper	258
3	1998	The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, FaÃÂ¯z ; Faïz Gallouj, ; Gadrey, Jean . In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15. Full description at Econpapers \|\| Download paper	37
4	1997	Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455. Full description at Econpapers \|\| Download paper	32
5	2003	Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30. Full description at Econpapers \|\| Download paper	26
6	2003	What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66. Full description at Econpapers \|\| Download paper	18
7	2007	Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707. Full description at Econpapers \|\| Download paper	15
8	2005	How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271. Full description at Econpapers \|\| Download paper	15
9	2009	The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136. Full description at Econpapers \|\| Download paper	14
10	2004	The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130. Full description at Econpapers \|\| Download paper	14
11	2008	Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356. Full description at Econpapers \|\| Download paper	13
12	2005	A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445. Full description at Econpapers \|\| Download paper	13
13	2004	Innovation, consumption and services: encapsulation and the combinatorial role of services. (2004). Howells, Jeremy . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:19-36. Full description at Econpapers \|\| Download paper	12
14	2004	Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130. Full description at Econpapers \|\| Download paper	11
15	2006	Innovation in care services for the elderly. (2006). Gallouj, FaÃÂ¯z ; Djellal, Faridah ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:3:p:303-327. Full description at Econpapers \|\| Download paper	11
16	2009	Exporter performance in the German business services sector. (2009). Vogel, Alexander. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2009:i:7:p:1015-1031. Full description at Econpapers \|\| Download paper	11
17	2005	The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889. Full description at Econpapers \|\| Download paper	11
18	2009	The case of market and system failures in services innovation. (2009). Rubalcaba, Luis ; Gallego, Jorge ; Den Hertog, Pim. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:4:p:549-566. Full description at Econpapers \|\| Download paper	10
19	2007	Innovation and Employment Effects in Services: A Review of the Literature and an Agenda for Research. (2007). Gallouj, FaÃÂ¯z ; Djellal, Faridah ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:193-214. Full description at Econpapers \|\| Download paper	9
20	2005	Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Lieu, Pang-Tien ; Chiu, Yung-Ho ; Yeh, Tsai-Lien . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944. Full description at Econpapers \|\| Download paper	9
21	2010	Determinants of the export behaviour of German business services companies. (2010). Vogel, Alexander ; Eickelpasch, Alexander. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:4:p:513-526. Full description at Econpapers \|\| Download paper	9
22	2009	Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902. Full description at Econpapers \|\| Download paper	9
23		The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88. Full description at Econpapers \|\| Download paper	9
24	1999	Service Recovery Strategies for Single and Double Deviation Scenarios. (1999). Fern, Adrian ; Johnston, Robert . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:69-82. Full description at Econpapers \|\| Download paper	8
25	2014	The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398. Full description at Econpapers \|\| Download paper	8
26	2001	Combining Operations and Marketing to Manage Capacity and Demand in Services. (2001). Klassen, K. J. ; Rohleder, T. R.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:1-30. Full description at Econpapers \|\| Download paper	8
27	2008	Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation. (2008). Jan, Chyanlong ; Chiu, Yung-Ho ; Wang, Pen-Chun ; Shen, Da-Bai. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:479-496. Full description at Econpapers \|\| Download paper	8
28	2010	Efficiency and total factor productivity change of Malaysian commercial banks. (2010). Saal, David ; Battisti, Giuliana ; Abdul-Majid, Mariani. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:13:p:2117-2143. Full description at Econpapers \|\| Download paper	8
29	2007	A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124. Full description at Econpapers \|\| Download paper	8
30	2003	Capital Utilisation and Scale in the English and Welsh Water Industry. (2003). Ashton, john. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:5:p:137-149. Full description at Econpapers \|\| Download paper	8
31	2005	Services and the changing economic base of regions in the united states. (2005). Beyers, William B.. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:461-476. Full description at Econpapers \|\| Download paper	7
32	1998	Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124. Full description at Econpapers \|\| Download paper	7
33		Policies to enhance the âhidden innovationâ in services: evidence and lessons from the UK. (2008). Savona, Maria ; Kitson, Michael ; Abreu, Maria ; Grinevich, Vadim . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:1:p:99-118. Full description at Econpapers \|\| Download paper	6
34	2012	Service characteristics as moderators of the entry mode choice: empirical evidence in the hotel industry. (2012). Villar, Cristina ; Pla-Barber, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1137-1148. Full description at Econpapers \|\| Download paper	6
35		Services productivity revisited. (2008). Rubalcaba, Luis ; Maroto-SÃÂ¡nchez, AndrÃÂ©s. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:3:p:337-353. Full description at Econpapers \|\| Download paper	6
36	2005	A comparative study of innovation behaviour in Singapores KIBS and manufacturing firms. (2005). Wong, Poh ; He, Zi-Lin . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:1:p:23-42. Full description at Econpapers \|\| Download paper	6
37	2000	A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth . In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109. Full description at Econpapers \|\| Download paper	6
38	2007	Knowledge Intensive Business Services and Urban Industrial Development. (2007). Isaksen, Arne ; Aslesen, Heidi Wiig . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338. Full description at Econpapers \|\| Download paper	6
39		Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771. Full description at Econpapers \|\| Download paper	6
40	1999	The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25. Full description at Econpapers \|\| Download paper	6
41	2001	Measuring the Performance of New Service Development Activities. (2001). Storey, C. ; Kelly, D.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:71-90. Full description at Econpapers \|\| Download paper	6
42	2008	Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670. Full description at Econpapers \|\| Download paper	6
43	1999	Foresight and Services: Closing the Gap?. (1999). Miles, Ian. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:1-27. Full description at Econpapers \|\| Download paper	6
44	2008	The evolution of the geographical concentration of tertiary sector activities in Europe. (2008). Jennequin, Hugues . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:3:p:291-306. Full description at Econpapers \|\| Download paper	6
45	1999	Teleservices, Call Centres and Urban and Regional Development. (1999). Marshall, J. N. ; Richardson, R.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:1:p:96-116. Full description at Econpapers \|\| Download paper	5
46	1998	Efficiency and Productivity Measures for High Contact Services. (1998). Chrisman, James J ; Russell, Randolph M ; Klassen, Kenneth J. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:4:p:1-18. Full description at Econpapers \|\| Download paper	5
47	2012	Exploring the effects of international sourcing on manufacturing versus service firms. (2012). JakliÄ, Andreja ; Chidlow, Agnieszka. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1193-1207. Full description at Econpapers \|\| Download paper	5
48	2013	Consumer evaluation of self-service innovation failure: the effect of brand equity and attribution. (2013). Cheng, Colin C. ; Liao, Shuling . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:5:p:467-485. Full description at Econpapers \|\| Download paper	5
49	2003	Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129. Full description at Econpapers \|\| Download paper	5
50	2004	How to take customers into consideration in service innovation projects. (2004). Bancel-Charensol, Laurence ; Abramovici, Marianne . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:56-78. Full description at Econpapers \|\| Download paper	5

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	1997	Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455. Full description at Econpapers \|\| Download paper	12
2	2003	What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66. Full description at Econpapers \|\| Download paper	9
3	2010	Determinants of the export behaviour of German business services companies. (2010). Vogel, Alexander ; Eickelpasch, Alexander. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:4:p:513-526. Full description at Econpapers \|\| Download paper	9
4	2009	The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136. Full description at Econpapers \|\| Download paper	8
5	2014	The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398. Full description at Econpapers \|\| Download paper	8
6	2007	A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124. Full description at Econpapers \|\| Download paper	7
7	2005	How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271. Full description at Econpapers \|\| Download paper	7
8	2009	Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902. Full description at Econpapers \|\| Download paper	7
9	2005	The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889. Full description at Econpapers \|\| Download paper	7
10	2004	Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130. Full description at Econpapers \|\| Download paper	6
11	2005	A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445. Full description at Econpapers \|\| Download paper	6
12	2004	The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130. Full description at Econpapers \|\| Download paper	6
13	2010	Efficiency and total factor productivity change of Malaysian commercial banks. (2010). Saal, David ; Battisti, Giuliana ; Abdul-Majid, Mariani. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:13:p:2117-2143. Full description at Econpapers \|\| Download paper	5
14	2012	Service characteristics as moderators of the entry mode choice: empirical evidence in the hotel industry. (2012). Villar, Cristina ; Pla-Barber, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1137-1148. Full description at Econpapers \|\| Download paper	5
15	1999	The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25. Full description at Econpapers \|\| Download paper	5
16	2013	Consumer evaluation of self-service innovation failure: the effect of brand equity and attribution. (2013). Cheng, Colin C. ; Liao, Shuling . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:5:p:467-485. Full description at Econpapers \|\| Download paper	5
17	2012	Exploring the effects of international sourcing on manufacturing versus service firms. (2012). JakliÄ, Andreja ; Chidlow, Agnieszka. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1193-1207. Full description at Econpapers \|\| Download paper	4
18	2003	Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30. Full description at Econpapers \|\| Download paper	4
19	2008	Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation. (2008). Jan, Chyanlong ; Chiu, Yung-Ho ; Wang, Pen-Chun ; Shen, Da-Bai. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:479-496. Full description at Econpapers \|\| Download paper	4
20	2005	Services and the changing economic base of regions in the united states. (2005). Beyers, William B.. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:461-476. Full description at Econpapers \|\| Download paper	4
21	2005	The role of services in regional and urban development: A reappraisal of our understanding. (2005). Illeris, Sven . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:447-460. Full description at Econpapers \|\| Download paper	4
22	2008	Consumer-based brand equity and brand performance. (2008). Foxall, Gordon R. ; James, Victoria K. ; Chang, Shing W. ; Roberta H. B. F. Pohl, ; Dias, Moema B. ; Oliveira-Castro, Jorge M.. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:445-461. Full description at Econpapers \|\| Download paper	4
23	2013	The role of entrepreneurial orientation in service firms: empirical evidence from Austria. (2013). Kraus, Sascha . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:5:p:427-444. Full description at Econpapers \|\| Download paper	4
24	2013	Convergence and interdisciplinarity in innovation management: a review, critique, and future directions. (2013). Hacklin, Fredrik ; Wallin, Martin W.. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:7-8:p:774-788. Full description at Econpapers \|\| Download paper	4
25	2013	The productivity challenge in services: measurement and strategic perspectives. (2013). Gallouj, FaÃÂ¯z ; Djellal, Faridah ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:3-4:p:282-299. Full description at Econpapers \|\| Download paper	4
26	2012	Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505. Full description at Econpapers \|\| Download paper	4
27	2009	The measurement of the construct satisfaction in higher education. (2009). Raposo, MÃÂ¡rio ; Alves, Helena. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:2:p:203-218. Full description at Econpapers \|\| Download paper	4
28	2004	Innovation, consumption and services: encapsulation and the combinatorial role of services. (2004). Howells, Jeremy . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:19-36. Full description at Econpapers \|\| Download paper	4
29	2007	Knowledge Intensive Business Services and Urban Industrial Development. (2007). Isaksen, Arne ; Aslesen, Heidi Wiig . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338. Full description at Econpapers \|\| Download paper	3
30	2003	Capital Utilisation and Scale in the English and Welsh Water Industry. (2003). Ashton, john. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:5:p:137-149. Full description at Econpapers \|\| Download paper	3
31	2006	Outsourcing of advanced business services in the Spanish economy: Explanation and estimation of the regional effects. (2006). Rubiera MorollÃÂ³n, Fernando ; Santiago R. Martinez-Argüelles, . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:3:p:267-285. Full description at Econpapers \|\| Download paper	3
32	2013	Determinants of knowledge transfer strategy in franchising: integrating knowledge-based and relational governance perspectives. (2013). Gorovaia, Nina ; Windsperger, Josef . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:12:p:1117-1134. Full description at Econpapers \|\| Download paper	3
33	2013	Does innovativeness of knowledge-intensive business services differ from other industries?. (2013). Raposo, MÃÂ¡rio ; Ferreira, Joao ; Fernandes, Cristina I.. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:7-8:p:734-748. Full description at Econpapers \|\| Download paper	3
34	1998	Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124. Full description at Econpapers \|\| Download paper	3
35	2010	Performance assessment of Nigerian banks pre and post consolidation: evidence from a Bayesian approach. (2010). Barros, Carlos ; Ibiwoye, Ade ; Assaf, George A.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2010:i:2:p:215-229. Full description at Econpapers \|\| Download paper	3
36	2012	The link between innovation and productivity in Estonias services sector. (2012). Masso, Jaan ; Vahter, Priit . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:16:p:2527-2541. Full description at Econpapers \|\| Download paper	3
37	1999	Service Recovery Strategies for Single and Double Deviation Scenarios. (1999). Fern, Adrian ; Johnston, Robert . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:69-82. Full description at Econpapers \|\| Download paper	3
38	2009	The case of market and system failures in services innovation. (2009). Rubalcaba, Luis ; Gallego, Jorge ; Den Hertog, Pim. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:4:p:549-566. Full description at Econpapers \|\| Download paper	3
39	2003	The Moderating Role of Confidence in Expectations and the Asymmetric Influence of Disconfirmation on Customer Satisfaction. (2003). La, Suna ; Yi, Youjae . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:5:p:20-47. Full description at Econpapers \|\| Download paper	2
40	2012	Internationalization of service industry firms: understanding distinctive characteristics. (2012). Pla-Barber, Jose ; Ghauri, Pervez N.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1007-1010. Full description at Econpapers \|\| Download paper	2
41	2008	Conceptualizing brand values in the charity sector: the relationship between sector, cause and organization. (2008). Sargeant, A. ; Hudson, J. ; West, D. C.. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:5:p:615-632. Full description at Econpapers \|\| Download paper	2
42	2006	Innovation in care services for the elderly. (2006). Gallouj, FaÃÂ¯z ; Djellal, Faridah ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:3:p:303-327. Full description at Econpapers \|\| Download paper	2
43	2012	Internationalization of multinational banks: a study of foreign direct investment in seven Latin American countries. (2012). Mariscal, Alejandro Santana ; Zhang, Yingying . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1149-1170. Full description at Econpapers \|\| Download paper	2
44	2007	Network Dynamics and the Internationalisation Process of Small Advertising Agencies. (2007). Boojihawon, Dev K.. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:809-829. Full description at Econpapers \|\| Download paper	2
45	2015	Investigating the formation of service supply chains. (2015). Breidbach, Christoph Friedrich ; Wood, Lincoln C. ; Reefke, Hendrik . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:1-2:p:5-23. Full description at Econpapers \|\| Download paper	2
46	2000	Pre-bookable Services in the Chartered Airline Industry: Increasing Satisfaction through Differentiation. (2000). Claire Dennet't, ; Colgate, Mark ; STONE, GRAHAM J. ; INESON, ELIZABETH M.. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:2:p:82-94. Full description at Econpapers \|\| Download paper	2
47	2007	The Importance of Hotel Employee Service Attitude and the Satisfaction of International Tourists. (2007). Kuo, Chun-Min . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:8:p:1073-1085. Full description at Econpapers \|\| Download paper	2
48	2000	Strategic and Marketing Implications of Consumer Behaviour in Financial Services. (2000). Beckett, Antony . In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:3:p:191-208. Full description at Econpapers \|\| Download paper	2
49	2004	Does perception matter?: an empirical analysis of donor behaviour. (2004). Sargeant, Adrian ; Ford, John B. ; WEST, DOUGLAS C.. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:6:p:19-36. Full description at Econpapers \|\| Download paper	2
50	2013	Key capabilities in knowledge-intensive service business. (2013). Blomqvist, Kirsimarja ; Ritala, Paavo ; Kosonen, Miia . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:5:p:486-500. Full description at Econpapers \|\| Download paper	2

Citing documents used to compute impact factor 26:

Year	Title
2015	Potential of the âRenewable Energy Exodusâ (a mass rural remigration) for massive GHG reduction in Japan. (2015). Horio, Masayuki ; Hidaka, Masato ; Shimatani, Yukihiro ; Shigeto, Sawako . In: Applied Energy. RePEc:eee:appene:v:160:y:2015:i:c:p:623-632. Full description at Econpapers \|\| Download paper
2015	Public Subsidies and Development of Hotel Industry: Evidence from a Place-based Policy. (2015). Gabriele, Roberto ; Zaninotto, Enrico ; Tundis, Enrico . In: DEM Discussion Papers. RePEc:trn:utwpem:2015/10. Full description at Econpapers \|\| Download paper
2015	DO THE REGIONS OF ROMANIA HAVE POTENTIAL FOR SERVICE INNOVATION? THE CASE OF THE REGION OF BUCHAREST-ILFOV. (2015). Alina-Elena, Iosif . In: Annals - Economy Series. RePEc:cbu:jrnlec:y:2015:v:3:p:176-182. Full description at Econpapers \|\| Download paper
2015	The absorptive capacity of tourism organisations. (2015). Thomas, Rhodri ; Wood, Emma . In: Annals of Tourism Research. RePEc:eee:anture:v:54:y:2015:i:c:p:84-99. Full description at Econpapers \|\| Download paper
2015	The service innovation challenge. (2015). Sebastiani, Roberta . In: MERCATI E COMPETITIVITÃ. RePEc:fan:mcmcmc:v:html10.3280/mc2015-002001. Full description at Econpapers \|\| Download paper
2015	Service Trade and Productivity: Firm-level evidence from Japan. (2015). MORIKAWA, MASAYUKI. In: Discussion papers. RePEc:eti:dpaper:15030. Full description at Econpapers \|\| Download paper
2015	Does the explanatory power of the OLI approach differ among sectors and business functions: Evidence from firm-level data. (2015). Stucki, Tobias ; Hollenstein, Heinz ; Arvanitis, Spyros. In: Economics Discussion Papers. RePEc:zbw:ifwedp:201567. Full description at Econpapers \|\| Download paper
2015	Dynamic patterns of industry convergence: Evidence from a large amount of unstructured data. (2015). Kim, Nam Il ; Suh, Jong Hwan ; Lee, Hyunjong . In: Research Policy. RePEc:eee:respol:v:44:y:2015:i:9:p:1734-1748. Full description at Econpapers \|\| Download paper
2015	A Study on Diffusion Pattern of Technology Convergence: Patent Analysis for Korea. (2015). Jeong, Seongkyoon . In: Sustainability. RePEc:gam:jsusta:v:7:y:2015:i:9:p:11546-11569:d:54714. Full description at Econpapers \|\| Download paper
2015	Does Gibratâs law hold for Swedish energy firms?. (2015). Tang, Aili . In: Empirical Economics. RePEc:spr:empeco:v:49:y:2015:i:2:p:659-674. Full description at Econpapers \|\| Download paper
2015	APPLICATION OF TALENT AND KNOWLEDGE MANAGEMENT IN THE CZECH AND SLOVAK REPUBLICS: FIRST EMPIRICAL APPROACHES. (2015). Urbancova, Hana ; Vnoukova, Lucie . In: Economic Annals. RePEc:beo:journl:v:60:y:2015:i:205:p:105-138. Full description at Econpapers \|\| Download paper
2015	Estrategias de expansiÃÂ³n de las cadenas de distribuciÃÂ³n agroalimentaria espaÃÂ±ola. (2015). Baviera-Puig, Amparo ; Roig-Tierno, Norat ; Buitrago-Vera, Juan . In: Economia Agraria y Recursos Naturales. RePEc:ags:earnsa:229593. Full description at Econpapers \|\| Download paper
2015	ARE MEN MORE INNOVATIVE AND AGGRESSIVE IN BUSINESS? CASE STUDY FROM THE CZECH REPUBLIC. (2015). Bartos, Premysl ; MacHacek, Jiri ; Popesko, Boris ; Kljucnikov, Aleksandr . In: International Journal of Entrepreneurial Knowledge. RePEc:jek:journl:v:3:y:2015:i:2:p:29-39. Full description at Econpapers \|\| Download paper
2015	Innovativeness and business performances in tourism SMEs. (2015). Martinez-Roman, Juan A ; Romero, Jose E ; Gamero, Javier ; Tamayo, Juan A. In: Annals of Tourism Research. RePEc:eee:anture:v:54:y:2015:i:c:p:118-135. Full description at Econpapers \|\| Download paper
2015	Network Form and Performance. The Case of Multi-Unit Franchising. (2015). Lanchimba, Cintya ; Fadairo, Muriel ; Windsperger, Josef . In: Working Papers. RePEc:gat:wpaper:1502. Full description at Econpapers \|\| Download paper
2015	Network Form and Performance. The Case of Multi-Unit Franchising. (2015). Fadairo, Muriel ; Windsperger, Josef ; Lanchimba, Cintya . In: Working Papers. RePEc:hal:wpaper:halshs-01128075. Full description at Econpapers \|\| Download paper
2015	Optimal designs of the variable sample size and sampling interval XÂ¯ chart when process parameters are estimated. (2015). Xie, M. ; Khoo, Michael B. C., ; Lim, S. L. ; Teoh, W. L.. In: International Journal of Production Economics. RePEc:eee:proeco:v:166:y:2015:i:c:p:20-35. Full description at Econpapers \|\| Download paper
2015	Spending more time with the customer: service-providersâ behavioral discretion and call-center operations. (2015). Gil, Luria ; Dana, Yagil ; Iddo, Gal . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:427-443. Full description at Econpapers \|\| Download paper
2015	Productisation: A review and research agenda. (2015). Haapasalo, Harri ; Hanninen, Kai ; Harkonen, Janne . In: International Journal of Production Economics. RePEc:eee:proeco:v:164:y:2015:i:c:p:65-82. Full description at Econpapers \|\| Download paper
2015	The empirical study of consumers loyalty for display technology. (2015). Lin, Chiu Hui ; Cheng, Yi-Han ; Wu, Chih-Wen . In: Journal of Business Research. RePEc:eee:jbrese:v:68:y:2015:i:11:p:2260-2265. Full description at Econpapers \|\| Download paper
2015	How customers cope with service failure? A study of brand reputation and customer satisfaction. (2015). Sengupta, Aditi Sarkar ; Balaji, M. S. ; Krishnan, Balaji C.. In: Journal of Business Research. RePEc:eee:jbrese:v:68:y:2015:i:3:p:665-674. Full description at Econpapers \|\| Download paper
2015	Adverse behavioral and relational consequences of service innovation failure. (2015). Chou, Cindy Yunhsin ; Lin, Tzu-Han ; Liao, Shuling . In: Journal of Business Research. RePEc:eee:jbrese:v:68:y:2015:i:4:p:834-839. Full description at Econpapers \|\| Download paper
2015	Implementing Sustainability Criteria for Selecting a Roof Assembly Typology in Medium Span Buildings. (2015). Canto-Perello, Julian ; Martin-Utrillas, Manuel ; Curiel-Esparza, Jorge ; Martinez-Garcia, Maria P.. In: Sustainability. RePEc:gam:jsusta:v:7:y:2015:i:6:p:6854-6871:d:50343. Full description at Econpapers \|\| Download paper
2015	A system dynamic and multi-criteria evaluation of innovations in environmental services. (2015). Gallouj, FaÃÂ¯z ; Hyytinen, Kirsi ; Toivonen, Marja ; Nieminen, Mika ; Ruutu, Sampsa . In: Post-Print. RePEc:hal:journl:halshs-01203646. Full description at Econpapers \|\| Download paper
2015	Measuring service outcomes for adaptive preventive maintenance. (2015). Holmstrom, Jan ; Ohman, Mikael ; Finne, Max . In: International Journal of Production Economics. RePEc:eee:proeco:v:170:y:2015:i:pb:p:457-467. Full description at Econpapers \|\| Download paper
2015	Human or technological resources? A dilemma in education provision. (2015). Pineda, Oscar Montes ; Rubalcaba, Luis . In: Investigaciones de EconomÃa de la EducaciÃ³n volume 10. RePEc:aec:ieed10:10-24. Full description at Econpapers \|\| Download paper

Recent citations (cites in year: CiY)

Recent citations received in 2015

Year	Citing document
2015	Transaction costs and the sharing economy. (2015). Henten, Anders ; Windekilde, Iwona . In: 26th European Regional ITS Conference, Madrid 2015. RePEc:zbw:itse15:127145. Full description at Econpapers \|\| Download paper

Recent citations received in 2014

Year	Citing document
2014	Tourism innovation policy: Implementation and outcomes. (2014). Williams, Allan M. ; Hall, Michael C. ; Rodriguez, Isabel . In: Annals of Tourism Research. RePEc:eee:anture:v:49:y:2014:i:c:p:76-93. Full description at Econpapers \|\| Download paper
2014	Restructuring among mobile service providers: a ten-year perspective. (2014). , . In: Chapters. RePEc:elg:eechap:15816_1. Full description at Econpapers \|\| Download paper
2014	Roles of Board of Directors in Organizational Ambidexterity. (2014). Kang, Jaeyoung . In: Journal of Management and Strategy. RePEc:jfr:jms111:v:5:y:2014:i:4:p:99-109. Full description at Econpapers \|\| Download paper

Recent citations received in 2013

Year	Citing document

Recent citations received in 2012

Year	Citing document

10 most frequent citing series

#	Series	Cites
1	Journal of Business Research / Elsevier	26
2	Service Business / Springer	21
3	MPRA Paper / University Library of Munich, Germany	20
4	Chapters / Edward Elgar Publishing	13
5	Working Papers / HAL	11
6	Post-Print / HAL	10
7	European Journal of Operational Research / Elsevier	10
8	The AMFITEATRU ECONOMIC journal / Academy of Economic Studies - Bucharest, Romania	7
9	Journal of Air Transport Management / Elsevier	6
10	Working Paper Series in Economics / University of LÃ¼neburg, Institute of Economics	6
11	International Journal of Production Economics / Elsevier	6

Warning!! This is still an experimental service. The results of this service should be interpreted with care, especially in research assessment exercises. The processing of documents is automatic. There still are errors and omissions in the identification of references. We are working to improve the software to increase the accuracy of the results.

Source data used to compute the impact factor of RePEc series.