Citation analysis for Service Business / Springer

Service Business / Springer

0.36

Impact Factor

0.47

5-Years IF

5-Years H index

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ]
[more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw data

	IF	AIF	IF5	DOC	CDO	CCU	CIF	CIT	D2Y	C2Y	D5Y	C5Y	%SC	CiY	II	AII
1990		0.1			0				0		0		(%)			0.04
1991		0.1			0				0		0		(%)			0.04
1992		0.09			0				0		0		(%)			0.04
1993		0.11			0				0		0		(%)			0.05
1994		0.12			0				0		0		(%)			0.04
1995		0.19			0				0		0		(%)			0.07
1996		0.23			0				0		0		(%)			0.09
1997		0.26			0				0		0		(%)			0.09
1998		0.28			0				0		0		(%)			0.1
1999		0.32			0				0		0		(%)			0.13
2000		0.39			0				0		0		(%)			0.15
2001		0.39			0				0		0		(%)			0.14
2002		0.4			0				0		0		(%)			0.17
2003		0.43			0				0		0		(%)			0.18
2004		0.48			0				0		0		(%)			0.19
2005		0.52			0				0		0		(%)			0.2
2006		0.51			0				0		0		(%)			0.2
2007		0.45		20	20			76	0		0		26 (34.2%)			0.18
2008	0.1	0.48	0.1	25	45	4	0.09	61	20	2	20	2	34 (55.7%)	2	0.08	0.2
2009	0.22	0.49	0.22	25	70	12	0.17	94	45	10	45	10	57 (60.6%)			0.19
2010	0.2	0.46	0.19	22	92	19	0.21	46	50	10	70	13	38 (82.6%)	1	0.05	0.17
2011	0.45	0.49	0.37	23	115	44	0.38	79	47	21	92	34	51 (64.6%)	7	0.3	0.19
2012	0.24	0.52	0.3	28	143	41	0.29	80	45	11	115	35	38 (47.5%)	1	0.04	0.19
2013	0.27	0.58	0.25	36	179	47	0.26	81	51	14	123	31	46 (56.8%)	2	0.06	0.2
2014	0.3	0.6	0.31	33	212	59	0.28	48	64	19	134	41	28 (58.3%)			0.2
2015	0.19	0.61	0.32	38	250	89	0.36	50	69	13	142	46	32 (64%)	2	0.05	0.19
2016	0.28	0.68	0.48	38	288	138	0.48	44	71	20	158	76	23 (52.3%)	4	0.11	0.2
2017	0.36	0.73	0.47	40	328	132	0.4	13	76	27	173	81	11 (84.6%)			0.22

IF:	Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for series in RePEc in year y
IF5:	Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CCU:	Cumulative number of citations to papers published until year y
CIF:	Cumulative impact factor
CIT:	Number of citations to papers published in year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series:

#	Year	Title	Cited
1	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	27
2	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	21
3	2007	The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Olson, David ; Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers \|\| Download paper	19
4	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	14
5	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	14
6	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Raposo, MÃÂ¡rio ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	14
7	2010	Success factors of platform leadership in web 2.0 service business. (2010). Lee, Sang ; Noh, Yonghwi ; Kim, Tae Wan. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103. Full description at Econpapers \|\| Download paper	12
8	2011	How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212. Full description at Econpapers \|\| Download paper	12
9	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	11
10	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	11
11	2007	Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139. Full description at Econpapers \|\| Download paper	10
12	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	10
13	2008	Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers \|\| Download paper	10
14	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	10
15	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	9
16	2013	The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435. Full description at Econpapers \|\| Download paper	8
17	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	7
18	2012	Implementation of quality programs in health care organizations. (2012). Lee, Donhee . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404. Full description at Econpapers \|\| Download paper	7
19	2007	Strategic supply chain choices for multi-channel Internet retailers. (2007). Metters, Richard ; Walton, Steve . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:317-331. Full description at Econpapers \|\| Download paper	7
20	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	7
21		Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers \|\| Download paper	7
22	2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper	7
23	2012	The effects of motivations, trust, and privacy concern in social networking. (2012). Lin, Shi-Woei ; Liu, Yu-Cheng . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers \|\| Download paper	7
24	2008	Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers \|\| Download paper	7
25	2009	Finding critical success factors for virtual community marketing. (2009). Kim, Jae ; Yang, Kyung . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:2:p:149-171. Full description at Econpapers \|\| Download paper	6
26	2011	Exploring satisfaction in business-to-business services: a path-analytic approach. (2011). Kumar, Piyush ; Topaloglu, Omer ; Dass, Mayukh. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:13-27. Full description at Econpapers \|\| Download paper	6
27	2009	Systematic performance differences across the manufacturing-service continuum. (2009). Reed, Richard ; Storrud-Barnes, Susan . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:4:p:319-339. Full description at Econpapers \|\| Download paper	6
28	2009	Entrepreneurial orientation and the performance of service business. (2009). Lee, Sang ; Lim, Seongbae . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	6
29	2012	Are success and survival factors the same for social and business ventures?. (2012). Simon-Moya, Virginia ; Ribeiro-Soriano, Domingo ; Revuelto-Taboada, Lorenzo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:219-242. Full description at Econpapers \|\| Download paper	6
30	2010	The impacts of instructional video advertising on customer purchasing intentions on the Internet. (2010). Huarng, Kun-Huang ; Huang, Jian ; Yu, Tiffany . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:27-36. Full description at Econpapers \|\| Download paper	6
31	2011	An integrative research framework for the online social network service. (2011). Lee, Sang ; Chen, Liqiang. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:259-276. Full description at Econpapers \|\| Download paper	6
32	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	6
33	2011	Competitiveness, resources, and capabilities: empirical evidence from retail banking. (2011). Ferreira, Joao ; Azevedo, Carlos ; Marques, Carla . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:313-337. Full description at Econpapers \|\| Download paper	5
34	2013	Conceptual analysis and implementation of an integrated CRM system for service providers. (2013). Cheng, Lai-Yu ; Yang, Chih-Wei . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:307-328. Full description at Econpapers \|\| Download paper	5
35	2012	Innovation and imitation effects in the mobile telecommunication service market. (2012). Lee, Sang-Gun ; Kim, Si-Hyeon ; Park, Byeonghwa . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:265-278. Full description at Econpapers \|\| Download paper	5
36	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	5
37	2013	Explore how Chinese consumers evaluate retail service quality and satisfaction. (2013). To, Wai Ming ; Cheung, Millissa ; Tam, Joyce . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:121-142. Full description at Econpapers \|\| Download paper	5
38	2013	Airline website loyalty formation and the moderating effects of gender and education. (2013). Forgas-Coll, Santiago ; Fandos-Roig, Juan ; Sanchez-Garcia, Javier ; Palau-Saumell, Ramon . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:255-274. Full description at Econpapers \|\| Download paper	5
39	2013	Reversed servitization paths: a case analysis of two manufacturers. (2013). Finne, Max ; Holmstrom, Jan ; Brax, Saara . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537. Full description at Econpapers \|\| Download paper	5
40	2009	Multi-item models for evaluating managerial and organizational resources in service firms. (2009). Cruz-Ros, Sonia . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:229-257. Full description at Econpapers \|\| Download paper	5
41	2011	Improving human capital through knowledge management practices in knowledge-intensive business services. (2011). Palacios-Marques, Daniel ; Lim, Seongbae ; Gil-Pechuan, Ignacio . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:99-112. Full description at Econpapers \|\| Download paper	5
42	2007	Strangers in the night: speeddating, CCI and service businesses. (2007). Patterson, Anthony ; Baron, Steve ; Harris, Kim ; Hodgson, Julia . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:3:p:211-232. Full description at Econpapers \|\| Download paper	5
43	2013	Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Hur, Won-Moo ; Kim, Hanna . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119. Full description at Econpapers \|\| Download paper	5
44	2016	Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping. (2016). Ferreira, Joao ; Jalali, Marjan S ; Fernando, ; Stankeviien, Jelena. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0278-x. Full description at Econpapers \|\| Download paper	5
45	2007	The erosion of pioneer advantage in the European mobile telecommunications industry. (2007). Usero, Belen ; Fernandez, Zulima . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:3:p:195-210. Full description at Econpapers \|\| Download paper	5
46	2010	Focus on practice service process innovation in the Brazilian electric energy sector. (2010). Uriona-Maldonado, Mauricio ; Varvakis, Gregorio ; Souza, Leonardo . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:77-88. Full description at Econpapers \|\| Download paper	5
47	2012	Exploring the efficiency of Italian social cooperatives by descriptive and principal component analysis. (2012). Costa, Ericka ; Carpita, Maurizio ; Carini, Chiara ; Andreaus, Michele . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:117-136. Full description at Econpapers \|\| Download paper	5
48	2016	Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y. Full description at Econpapers \|\| Download paper	5
49	2007	Diversity and business performance: 50 years of research. (2007). Carlos De Abreu Dos Reis, ; Dobon, Salvador Roig ; Castillo, Miguel Sastre . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:257-274. Full description at Econpapers \|\| Download paper	5
50	2015	Developing service innovation capability in the hotel industry. (2015). Tang, Ta-Wei ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113. Full description at Econpapers \|\| Download paper	5

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2007	The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Olson, David ; Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers \|\| Download paper	16
2	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	15
3	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	12
4	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	11
5	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	9
6	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	8
7	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	7
8	2013	The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435. Full description at Econpapers \|\| Download paper	7
9	2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper	7
10	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Raposo, MÃÂ¡rio ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	7
11	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	6
12	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	6
13	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	6
14	2012	The effects of motivations, trust, and privacy concern in social networking. (2012). Lin, Shi-Woei ; Liu, Yu-Cheng . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers \|\| Download paper	5
15	2015	Developing service innovation capability in the hotel industry. (2015). Tang, Ta-Wei ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113. Full description at Econpapers \|\| Download paper	5
16	2016	Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y. Full description at Econpapers \|\| Download paper	5
17	2013	Reversed servitization paths: a case analysis of two manufacturers. (2013). Finne, Max ; Holmstrom, Jan ; Brax, Saara . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537. Full description at Econpapers \|\| Download paper	5
18	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	5
19	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	5
20	2012	Are success and survival factors the same for social and business ventures?. (2012). Simon-Moya, Virginia ; Ribeiro-Soriano, Domingo ; Revuelto-Taboada, Lorenzo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:219-242. Full description at Econpapers \|\| Download paper	5
21	2015	Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes. (2015). Cambra-Fierro, Jesus ; Sese, Javier ; Melero-Polo, Iguacel . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:297-320. Full description at Econpapers \|\| Download paper	4
22	2013	Explore how Chinese consumers evaluate retail service quality and satisfaction. (2013). To, Wai Ming ; Cheung, Millissa ; Tam, Joyce . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:121-142. Full description at Econpapers \|\| Download paper	4
23	2014	Complaint, patience, and neglect: responses to a dissatisfying service experience. (2014). Ro, Heejung . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:2:p:197-216. Full description at Econpapers \|\| Download paper	4
24	2012	Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Hau, LE ; Thuy, Pham . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155. Full description at Econpapers \|\| Download paper	4
25	2016	Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping. (2016). Ferreira, Joao ; Jalali, Marjan S ; Fernando, ; Stankeviien, Jelena. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0278-x. Full description at Econpapers \|\| Download paper	4
26	2010	Success factors of platform leadership in web 2.0 service business. (2010). Lee, Sang ; Noh, Yonghwi ; Kim, Tae Wan. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103. Full description at Econpapers \|\| Download paper	4
27	2013	A measurement model for service capability from the customer perspective. (2013). Yu, Kun-Tzu . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:563-582. Full description at Econpapers \|\| Download paper	4
28	2012	Implementation of quality programs in health care organizations. (2012). Lee, Donhee . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404. Full description at Econpapers \|\| Download paper	4
29	2016	Influence of customerâfirm relationships on customer participation in the service industry. (2016). Rho, Taeseok ; Ahn, Jinwoo . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0258-6. Full description at Econpapers \|\| Download paper	4
30	2015	Innovation modes and strategies in knowledge intensive business services. (2015). Asikainen, Anna-Leena. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:77-95. Full description at Econpapers \|\| Download paper	4
31	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	4
32	2013	Efficiency in banking services: a comparative analysis of Internet-primary and branching banks in the US. (2013). Momparler, Alexandre ; Ribeiro, Domingo ; Lassala, Carlos . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:641-663. Full description at Econpapers \|\| Download paper	4
33	2015	Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Nasurdin, Aizzat ; Tan, Cheng ; Ahmad, Noor . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360. Full description at Econpapers \|\| Download paper	4
34	2016	Northern and southern Italian social cooperatives during the economic crisis: a multiple factor analysis. (2016). Costa, Ericka ; Carini, Chiara . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0274-1. Full description at Econpapers \|\| Download paper	4
35	2013	Crowdsourcing and open source software participation. (2013). Olson, David ; Rosacker, Kirsten . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:499-511. Full description at Econpapers \|\| Download paper	3
36	2012	Employee emotional response toward healthcare organizationâs service recovery efforts and its influences on service recovery performance. (2012). Kim, Sang-Man ; Oh, Jae-Young . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:297-321. Full description at Econpapers \|\| Download paper	3
37	2013	Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Hur, Won-Moo ; Kim, Hanna . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119. Full description at Econpapers \|\| Download paper	3
38	2013	Comparative analysis of innovative diffusion in the high-tech markets of Japan and South Korea: a useâdiffusion model approach. (2013). Motohashi, Kazuyuki ; Kim, Gang-Hoon ; Sawng, Yeong-Wha . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:143-166. Full description at Econpapers \|\| Download paper	3
39	2016	The effect of pre-flight attendantsâ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service. (2016). Jeon, Aeeun . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0273-2. Full description at Econpapers \|\| Download paper	3
40	2016	Do online discounts and free gifts damage brand image of service? The moderating role of promotion-proneness. (2016). CRESPO-ALMENDROS, ESMERALDA ; Barrio-Garcia, S. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0255-9. Full description at Econpapers \|\| Download paper	3
41	2013	Airline website loyalty formation and the moderating effects of gender and education. (2013). Forgas-Coll, Santiago ; Fandos-Roig, Juan ; Sanchez-Garcia, Javier ; Palau-Saumell, Ramon . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:255-274. Full description at Econpapers \|\| Download paper	3
42	2016	Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach. (2016). Geum, Youngjung ; Lee, Hakyeon ; Jeon, Hongseok . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0281-2. Full description at Econpapers \|\| Download paper	3
43	2008	Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers \|\| Download paper	3
44	2014	Service failure, time pressure, and conscientiousness of service providers: the dual processing model perspective. (2014). , ; Fu, Ching-Wen ; Chang, Hao-Yuan ; Chen, Angela . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:4:p:659-677. Full description at Econpapers \|\| Download paper	3
45	2014	Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan. (2014). Wang, Chung-Jen ; Tsai, Chang-Yen . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:2:p:313-335. Full description at Econpapers \|\| Download paper	3
46	2016	Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses. (2016). Song, Bomi ; Lee, Changyong ; Yoon, Byungun ; Park, Yongtae. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0290-1. Full description at Econpapers \|\| Download paper	3
47	2009	Entrepreneurial orientation and the performance of service business. (2009). Lee, Sang ; Lim, Seongbae . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	3
48	2014	Knowledge intensive business services and their impact on innovation in China. (2014). Wu, Yanrui ; Shi, Xing ; Zhao, Dingtao. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:4:p:479-498. Full description at Econpapers \|\| Download paper	3
49	2007	Can economic bonus programs jeopardize service relationships?. (2007). Paul, Michael ; Hennig-Thurau, Thorsten. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:159-175. Full description at Econpapers \|\| Download paper	3
50	2014	Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?. (2014). Tari, Juan ; Dick, Gavin ; Heras-Saizarbitoria, Iaki. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:2:p:337-354. Full description at Econpapers \|\| Download paper	3

Citing documents used to compute impact factor 27:

Year	Title
2017	Error management culture and turnover intent among food and beverage employees in deluxe hotels: the mediating effect of job satisfaction. (2017). Jung, Hyo Sun ; Yoon, Hye Hyun. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0330-5. Full description at Econpapers \|\| Download paper
2017	Variety in external knowledge sourcing and innovation novelty: Evidence from the KIBS sector in Spain. (2017). Rodriguez, Mercedes ; Shearmur, Richard ; Doloreux, David. In: Technovation. RePEc:eee:techno:v:68:y:2017:i:c:p:35-43. Full description at Econpapers \|\| Download paper
2017	Effects of social media on consumersâ purchase decisions: evidence from Taobao. (2017). Kwahk, Kee-Young ; Kim, Byoung Soo. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0331-4. Full description at Econpapers \|\| Download paper
2017	Leader political skill and casino dealer morale: the mediating role of follower perceptions of leaderâmember exchange. (2017). Kim, Taegoo Terry ; Lee, Choong-Ki ; Karatepe, Osman M. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0324-3. Full description at Econpapers \|\| Download paper
2017	Enhancing individual entrepreneurial orientation measurement using a metacognitive decision making-based framework. (2017). Ferreira, Joao ; Bento, Paulo ; Jalali, Marjan S ; Fernando, . In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:13:y:2017:i:2:d:10.1007_s11365-016-0388-5. Full description at Econpapers \|\| Download paper
2017	A learning-oriented decision-making process for real estate brokerage service evaluation. (2017). Fernando, ; Banaitis, Audrius ; Sunderman, Mark A ; Spahr, Ronald W. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0315-4. Full description at Econpapers \|\| Download paper
2017	Perceived justice and post-recovery satisfaction in banking service failures: Do commitment types matter?. (2017). Tektas, Oznur Ozkan. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0333-2. Full description at Econpapers \|\| Download paper
2017	The evaluation factors of adopting SoLoMo services: the hybrid fuzzy MCDM approach. (2017). Yang, Heng-Li ; Lin, Shiang-Lin . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0322-5. Full description at Econpapers \|\| Download paper
2017	When customers want to become frontline employees: an exploratory study of decision factors and motivation types. (2017). Wang, Chen-Ya ; Weng, Wan-Ting ; Chiang, Cheng-Hsin ; Guchait, Priyanko. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-017-0334-9. Full description at Econpapers \|\| Download paper
2017	Perceived justice and post-recovery satisfaction in banking service failures: Do commitment types matter?. (2017). Tektas, Oznur Ozkan. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0333-2. Full description at Econpapers \|\| Download paper
2017	The effects of perceived value on loyalty: the moderating effect of market orientation adoption. (2017). Frias, Dolores Maria ; Polo, Ana Isabel ; Rodriguez, Miguel Angel . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0303-8. Full description at Econpapers \|\| Download paper
2017	When customers want to become frontline employees: an exploratory study of decision factors and motivation types. (2017). Wang, Chen-Ya ; Weng, Wan-Ting ; Chiang, Cheng-Hsin ; Guchait, Priyanko. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-017-0334-9. Full description at Econpapers \|\| Download paper
2017	Length of Service versus Employee Retention Factors: Hotels in Cape Town, South Africa. (2017). Ezeuduji, Ikechukwu O ; Mbane, Thandokazi Lulu. In: Acta Universitatis Danubius. OEconomica. RePEc:dug:actaec:y:2017:i:2:p:5-16. Full description at Econpapers \|\| Download paper
2017	Does quality management improve performance or vice versa? Evidence from the hotel industry. (2017). Lopez-Gamero, Maria D ; Pereira-Moliner, Jorge ; Tari, Juan Jose ; Molina-Azorin, Jose F ; Pertusa-Ortega, Eva M. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-015-0298-6. Full description at Econpapers \|\| Download paper
2017	The effect of university and regional knowledge spillovers on firmsâ performance: an analysis of the Spanish USOs. (2017). Rodriguez-Gulias, Maria Jesus ; Fernandez-Lopez, Sara ; Rodeiro-Pazos, David. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:13:y:2017:i:1:d:10.1007_s11365-016-0399-2. Full description at Econpapers \|\| Download paper
2017	Leader political skill and casino dealer morale: the mediating role of follower perceptions of leaderâmember exchange. (2017). Kim, Taegoo Terry ; Lee, Choong-Ki ; Karatepe, Osman M. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0324-3. Full description at Econpapers \|\| Download paper
2017	The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Nguyen, LE ; Thuy, Pham Ngoc ; Tram, Pham Ngoc . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers \|\| Download paper
2017	Predicting direct marketing response in banking: comparison of class imbalance methods. (2017). Migueis, Vera L ; Borges, Jose ; Camanho, Ana S. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0332-3. Full description at Econpapers \|\| Download paper
2017	The evaluation factors of adopting SoLoMo services: the hybrid fuzzy MCDM approach. (2017). Yang, Heng-Li ; Lin, Shiang-Lin . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0322-5. Full description at Econpapers \|\| Download paper
2017	Innovation Configurations in Knowledge-Intensive Business Services. (2017). Miles, Ian ; Chichkanov, Nikolay ; Belousova, Veronika. In: Foresight and STI Governance (Foresight-Russia till No. 3/2015). RePEc:hig:fsight:v:11:y:2017:i:3:p:94-102. Full description at Econpapers \|\| Download paper
2017	Aggregate consumer ratings and booking intention: the role of brand image. (2017). Casado-Diaz, Ana B ; Sellers-Rubio, Ricardo ; Perez-Naranjo, Leonor M. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0319-0. Full description at Econpapers \|\| Download paper
2017	IMPACTS OF INTERNAL FACTORS IN ORGANISATIONS ON CREATIVE AND INNOVATIVE PERFORMANCE IN HOSPITALITY COMPANIES. (2017). Akdogan, Asuman ; Kale, Emine. In: International Journal of Innovation Management (ijim). RePEc:wsi:ijimxx:v:21:y:2017:i:06:n:s1363919617500499. Full description at Econpapers \|\| Download paper
2017	The role of other customers during self-service technology failure. (2017). Yi, Youjae ; Kim, Seoyoung . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0325-2. Full description at Econpapers \|\| Download paper
2017	An exploration of the factors influencing social media continuance usage and information sharing intentions among Korean travellers. (2017). Hur, Kyungsuk ; Lee, Gyehee ; Karatepe, Osman M ; Kim, Taegoo Terry. In: Tourism Management. RePEc:eee:touman:v:63:y:2017:i:c:p:170-178. Full description at Econpapers \|\| Download paper
2017	Developing a quality prioritization procedure for IPTV service. (2017). Shin, Wan Seon ; Chung, Byung ; Kim, Kwang-Jae ; Lee, Ho-Kyoung . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0309-2. Full description at Econpapers \|\| Download paper
2017	A new hybrid simulation-based assignment approach for evaluating airlines with multiple service quality criteria. (2017). Ghorabaee, Mehdi Keshavarz ; Antucheviciene, Jurgita ; Turskis, Zenonas ; Zavadskas, Edmundas Kazimieras ; Amiri, Maghsoud. In: Journal of Air Transport Management. RePEc:eee:jaitra:v:63:y:2017:i:c:p:45-60. Full description at Econpapers \|\| Download paper
2017	A Knowledge-Based Framework for Service Management. (2017). Walsh, John N ; Obrien, Jamie. In: Journal of Information & Knowledge Management (JIKM). RePEc:wsi:jikmxx:v:16:y:2017:i:04:n:s0219649217500393. Full description at Econpapers \|\| Download paper

Recent citations (cites in year: CiY)

Recent citations received in 2017

Year	Citing document

Recent citations received in 2016

Year	Citing document
2016	Cross-cultural examination of the effects of promotional framing on consumersâ responses: A comparison of China and Pakistan. (2016). Zeng, Hui ; Hao, Liaogang . In: International Business Review. RePEc:eee:iburev:v:25:y:2016:i:5:p:1020-1029. Full description at Econpapers \|\| Download paper
2016	Experience-focused thinking and cognitive mapping in ethical banking practices: From practical intuition to theory. (2016). Ferreira, Joao ; Jalali, Marjan S ; Fernando, . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:11:p:4953-4958. Full description at Econpapers \|\| Download paper
2016	Integrating qualitative comparative analysis (QCA) and fuzzy cognitive maps (FCM) to enhance the selection of independent variables. (2016). Fernando, ; Jalali, Marjan S. In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:4:p:1471-1478. Full description at Econpapers \|\| Download paper
2016	Impact of promotional tools on reservation channels management: a descriptive model of Italian accommodation facilities. (2016). Digiorgio, Veronica . In: Information Technology & Tourism. RePEc:spr:infott:v:16:y:2016:i:4:d:10.1007_s40558-016-0069-9. Full description at Econpapers \|\| Download paper

Recent citations received in 2015

Year	Citing document
2015	Drivers of innovation strategies: Testing the Tidd and Bessant (2009) model. (2015). Raposo, MÃÂ¡rio ; Ferreira, Joao ; Fernandes, Cristina I. ; Alves, Helena ; Ferreira, JoÃ£o J. M., . In: Journal of Business Research. RePEc:eee:jbrese:v:68:y:2015:i:7:p:1395-1403. Full description at Econpapers \|\| Download paper
2015	Innovation modes and strategies in knowledge intensive business services. (2015). Asikainen, Anna-Leena. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:77-95. Full description at Econpapers \|\| Download paper

Recent citations received in 2014

Year	Citing document

10 most frequent citing series

#	Series	Cites
1	Service Business / Springer	218
2	Tourism Management / Elsevier	15
3	Journal of Business Research / Elsevier	13
4	Journal of Air Transport Management / Elsevier	11
5	Journal of Retailing and Consumer Services / Elsevier	5
6	International Journal of Academic Research in Business and Social Sciences / Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences	4
7	Sustainability / MDPI, Open Access Journal	4
8	Information Technology & Tourism / Springer	4
9	Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement / Springer	3
10	Euricse Working Papers / Euricse (European Research Institute on Cooperative and Social Enterprises)	3
11	CIRIEC Working Papers / CIRIEC - UniversitÃ© de LiÃ¨ge	2

Warning!! This is still an experimental service. The results of this service should be interpreted with care, especially in research assessment exercises. The processing of documents is automatic. There still are errors and omissions in the identification of references. We are working to improve the software to increase the accuracy of the results.

Source data used to compute the impact factor of RePEc series.