Citation analysis for The Service Industries Journal / Taylor & Francis Journals

Citation Profile [Updated: 2019-12-04 10:36:47]

5 Years H

Impact Factor

0.19

5 Years IF

0.27

Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw Data

	IF	AIF	CIF	IF5	DOC	CDO	CIT	NCI	CCU	D2Y	C2Y	D5Y	C5Y	SC	%SC	CiY	II	AII
1990	0	0.08	0	0	0	0	0		0	0		0			0		0	0.04
1991	0	0.08	0	0	0	0	0		0	0		0			0		0	0.04
1992	0	0.08	0	0	0	0	0		0	0		0			0		0	0.04
1993	0	0.1	0	0	0	0	0		0	0		0			0		0	0.05
1994	0	0.11	0	0	0	0	0		0	0		0			0		0	0.05
1995	0	0.19	0	0	0	0	0		0	0		0			0		0	0.08
1996	0	0.22	0	0	0	0	0		0	0		0			0		0	0.1
1997	0	0.22	0	0	39	39	102		0	0		0			0		0	0.09
1998	0	0.26	0.02	0	56	95	121	2	2	39		39			0	2	0.04	0.12
1999	0.03	0.28	0.02	0.03	49	144	120	3	5	95	3	95	3	1	33.3		0	0.14
2000	0.03	0.33	0.04	0.04	51	195	90	8	13	105	3	144	6		0		0	0.15
2001	0.03	0.36	0.02	0.02	20	215	365	5	18	100	3	195	4		0	1	0.05	0.15
2002	0.13	0.39	0.09	0.06	22	237	274	15	39	71	9	215	13		0	1	0.05	0.21
2003	0.64	0.4	0.12	0.16	53	290	159	36	75	42	27	198	32		0	1	0.02	0.2
2004	0.41	0.45	0.19	0.27	51	341	190	64	139	75	31	195	52	1	1.6	5	0.1	0.2
2005	0.06	0.46	0.19	0.37	56	397	189	76	215	104	6	197	72	1	1.3		0	0.22
2006	0.06	0.46	0.16	0.3	70	467	166	75	291	107	6	202	60	8	10.7	1	0.01	0.21
2007	0.03	0.42	0.14	0.17	126	593	203	85	376	126	4	252	42	10	11.8		0	0.18
2008	0.08	0.44	0.18	0.12	207	800	272	145	521	196	15	356	42	19	13.1		0	0.21
2009	0.02	0.44	0.14	0.07	132	932	170	135	656	333	6	510	35	13	9.6		0	0.21
2010	0.08	0.43	0.18	0.09	135	1067	48	191	847	339	28	591	55	27	14.1		0	0.18
2011	0.05	0.46	0.19	0.1	76	1143	37	219	1066	267	13	670	64	17	7.8	1	0.01	0.21
2012	0.04	0.47	0.16	0.11	36	1179	67	192	1258	211	9	676	74	2	1		0	0.19
2013	0.06	0.53	0.18	0.1	104	1283	168	236	1494	112	7	586	56	6	2.5	3	0.03	0.22
2014	0.16	0.55	0.17	0.12	75	1358	101	227	1721	140	23	483	56	29	12.8	5	0.07	0.22
2015	0.22	0.56	0.18	0.15	56	1414	67	259	1980	179	39	426	64	13	5	2	0.04	0.21
2016	0.25	0.58	0.21	0.23	46	1460	27	304	2284	131	33	347	79	23	7.6	1	0.02	0.2
2017	0.2	0.6	0.18	0.25	52	1512	11	273	2557	102	20	317	79	23	8.4		0	0.22
2018	0.19	0.76	0.2	0.27	48	1560	9	305	2862	98	19	333	91	6	2	2	0.04	0.31

IF:	Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for series in RePEc in year y
CIF:	Cumulative impact factor
IF5:	Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CIT:	Number of citations to papers published in year y
NCI:	Number of citations in year y
CCU:	Cumulative number of citations to papers published until year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
SC:	selft citations in y to articles published in y-1 plus y-2
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series

#	Year	Title	Cited
1	2001	Introduction. (2001). Akehurst, G. ; Illeris, S.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:1:p:1-4. Full description at Econpapers \|\| Download paper	312
2	2002	Introduction. (2002). Akehurst, G. ; Illeris, S.. In: The Service Industries Journal. RePEc:taf:servic:v:22:y:2002:i:1:p:1-3. Full description at Econpapers \|\| Download paper	253
3	1997	Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455. Full description at Econpapers \|\| Download paper	67
4	1998	The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, FaÃÂ¯z ; Faïz Gallouj, ; Gadrey, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15. Full description at Econpapers \|\| Download paper	43
5	2003	Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30. Full description at Econpapers \|\| Download paper	42
6		Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771. Full description at Econpapers \|\| Download paper	30
7	2003	What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66. Full description at Econpapers \|\| Download paper	29
8	2003	Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129. Full description at Econpapers \|\| Download paper	28
9	2009	Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902. Full description at Econpapers \|\| Download paper	28
10	2004	The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130. Full description at Econpapers \|\| Download paper	26
11	2004	Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130. Full description at Econpapers \|\| Download paper	25
12	2008	Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356. Full description at Econpapers \|\| Download paper	22
13	2005	A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445. Full description at Econpapers \|\| Download paper	21
14	2005	How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271. Full description at Econpapers \|\| Download paper	20
15	2014	The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398. Full description at Econpapers \|\| Download paper	19
16	2000	A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109. Full description at Econpapers \|\| Download paper	19
17	1999	The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25. Full description at Econpapers \|\| Download paper	19
18	2009	The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136. Full description at Econpapers \|\| Download paper	19
19		The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88. Full description at Econpapers \|\| Download paper	18
20	2007	Knowledge Intensive Business Services and Urban Industrial Development. (2007). Aslesen, Heidi ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338. Full description at Econpapers \|\| Download paper	18
21	2005	The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889. Full description at Econpapers \|\| Download paper	18
22	2008	Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670. Full description at Econpapers \|\| Download paper	18
23	2007	Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604. Full description at Econpapers \|\| Download paper	16
24	2008	Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51. Full description at Econpapers \|\| Download paper	15
25	2010	Efficiency and total factor productivity change of Malaysian commercial banks. (2010). Saal, David ; Battisti, Giuliana ; Abdul-Majid, Mariani. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:13:p:2117-2143. Full description at Econpapers \|\| Download paper	15
26	2007	Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707. Full description at Econpapers \|\| Download paper	15
27	1999	Service Recovery Strategies for Single and Double Deviation Scenarios. (1999). Fern, Adrian ; Johnston, Robert . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:69-82. Full description at Econpapers \|\| Download paper	15
28	2007	A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124. Full description at Econpapers \|\| Download paper	14
29		Accounting for operating environments in measuring water utilitiesâ managerial efficiency. (2006). Picazo-Tadeo, Andres. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2006:i:6:p:761-773. Full description at Econpapers \|\| Download paper	14
30	2008	Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation. (2008). Chiu, yung-ho ; Jan, Chyanlong ; Wang, Pen-Chun ; Shen, Da-Bai. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:479-496. Full description at Econpapers \|\| Download paper	14
31	2003	Capital Utilisation and Scale in the English and Welsh Water Industry. (2003). Ashton, john. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:5:p:137-149. Full description at Econpapers \|\| Download paper	13
32	1998	Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124. Full description at Econpapers \|\| Download paper	13
33	1998	Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115. Full description at Econpapers \|\| Download paper	13
34	2004	Innovation, consumption and services: encapsulation and the combinatorial role of services. (2004). Howells, Jeremy . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:19-36. Full description at Econpapers \|\| Download paper	13
35	2005	Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Chiu, yung-ho ; Lieu, Pang-Tien ; Yeh, Tsai-Lien . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944. Full description at Econpapers \|\| Download paper	13
36	2006	An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38. Full description at Econpapers \|\| Download paper	12
37	2009	An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652. Full description at Econpapers \|\| Download paper	12
38	2009	Exporter performance in the German business services sector. (2009). Vogel, Alexander. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2009:i:7:p:1015-1031. Full description at Econpapers \|\| Download paper	12
39	2001	Combining Operations and Marketing to Manage Capacity and Demand in Services. (2001). Klassen, K. J. ; Rohleder, T. R.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:1-30. Full description at Econpapers \|\| Download paper	12
40	2006	Innovation in care services for the elderly. (2006). Gallouj, FaÃÂ¯z ; Djellal, Faridah ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:3:p:303-327. Full description at Econpapers \|\| Download paper	12
41	2014	A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294. Full description at Econpapers \|\| Download paper	12
42	2005	A comparative study of innovation behaviour in Singapores KIBS and manufacturing firms. (2005). Wong, Poh ; He, Zi-Lin. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:1:p:23-42. Full description at Econpapers \|\| Download paper	12
43	2008	Ecommerce and hotel performance: three-stage DEA analysis. (2008). Lo, Chang-Fang ; Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:529-540. Full description at Econpapers \|\| Download paper	12
44	2013	Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199. Full description at Econpapers \|\| Download paper	11
45	2008	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138. Full description at Econpapers \|\| Download paper	11
46	2001	Measuring the Performance of New Service Development Activities. (2001). Storey, C. ; Kelly, D.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:71-90. Full description at Econpapers \|\| Download paper	11
47	2007	From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755. Full description at Econpapers \|\| Download paper	10
48	2004	Performance implications of capital structure: evidence from quoted UK organisations with hotel interests. (2004). Sipahioglu, Mehmet A. ; Phillips, Paul A.. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:5:p:31-51. Full description at Econpapers \|\| Download paper	10
49	2013	The role of entrepreneurial orientation in service firms: empirical evidence from Austria. (2013). Kraus, Sascha. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:5:p:427-444. Full description at Econpapers \|\| Download paper	10
50	2004	Large banks efficiency in the single European market. (2004). Girardone, Claudia ; Casu, Barbara. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:6:p:129-142. Full description at Econpapers \|\| Download paper	10

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2009	Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771. Full description at Econpapers \|\| Download paper	18
2	1997	Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455. Full description at Econpapers \|\| Download paper	16
3	2003	Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129. Full description at Econpapers \|\| Download paper	12
4	2014	The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398. Full description at Econpapers \|\| Download paper	9
5	2004	Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130. Full description at Econpapers \|\| Download paper	8
6	2008	Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670. Full description at Econpapers \|\| Download paper	8
7	2009	Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902. Full description at Econpapers \|\| Download paper	8
8	2014	A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294. Full description at Econpapers \|\| Download paper	7
9	2011	An overview of the service industries future (priorities: linking past and future). (2011). Soriano, Domingo Ribeiro ; Huarng, Kun-Huang ; Parellada, Francesc Sole . In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2011:i:1:p:1-6. Full description at Econpapers \|\| Download paper	7
10	2012	The link between innovation and productivity in Estonias services sector. (2012). Vahter, Priit ; Masso, Jaan. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:16:p:2527-2541. Full description at Econpapers \|\| Download paper	7
11	2000	A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109. Full description at Econpapers \|\| Download paper	7
12	2013	Perceived importance of native language use in service encounters. (2013). Holmqvist, Jonas ; van Vaerenbergh, Yves. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:15-16:p:1659-1671. Full description at Econpapers \|\| Download paper	6
13	1998	Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115. Full description at Econpapers \|\| Download paper	6
14	2007	A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124. Full description at Econpapers \|\| Download paper	6
15	2008	Ecommerce and hotel performance: three-stage DEA analysis. (2008). Lo, Chang-Fang ; Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:529-540. Full description at Econpapers \|\| Download paper	6
16	2003	Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30. Full description at Econpapers \|\| Download paper	6
17	2013	User acceptance of ânear field communicationâ mobile phone service: an investigation based on the âunified theory of acceptance and use of technologyâ model. (2013). Chen, Kai-Ying ; Chang, Meng-Lin . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:6:p:609-623. Full description at Econpapers \|\| Download paper	6
18	2006	Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Wang, Fei-Ching ; Hung, Wei-Ting ; Shang, Jui-Kou . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71. Full description at Econpapers \|\| Download paper	5
19	2013	Knowledge management, relational learning, and the effectiveness of innovation outcomes. (2013). Leal, Antonio G. ; Roldan, Jose L. ; Ortega-Gutierrez, Jaime ; Leal-Rodriguez, Antonio L.. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:13-14:p:1294-1311. Full description at Econpapers \|\| Download paper	5
20	2004	The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130. Full description at Econpapers \|\| Download paper	5
21	2013	Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199. Full description at Econpapers \|\| Download paper	5
22	2010	Efficiency and total factor productivity change of Malaysian commercial banks. (2010). Saal, David ; Battisti, Giuliana ; Abdul-Majid, Mariani. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:13:p:2117-2143. Full description at Econpapers \|\| Download paper	5
23	2008	Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51. Full description at Econpapers \|\| Download paper	5
24	2006	Determinants of ethnic minority entrepreneurial growth in the catering sector. (2006). Altinay, Eser . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:2:p:203-221. Full description at Econpapers \|\| Download paper	5
25	2012	Internationalization of service industry firms: understanding distinctive characteristics. (2012). Pla-Barber, Jose ; Ghauri, Pervez N.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1007-1010. Full description at Econpapers \|\| Download paper	5
26	2005	The new role of the corporate and functional strategies in the tourism sector: Spanish small and medium-sized hotels. (2005). Soriano, Domingo Ribeiro . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:601-613. Full description at Econpapers \|\| Download paper	5
27	2009	An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652. Full description at Econpapers \|\| Download paper	5
28	2013	Determinants of knowledge transfer strategy in franchising: integrating knowledge-based and relational governance perspectives. (2013). Gorovaia, Nina ; Windsperger, Josef. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:12:p:1117-1134. Full description at Econpapers \|\| Download paper	5
29	2015	Trust disposition, trust antecedents, trust, and behavioral intention. (2015). Wang, Stephen W ; Hsieh, Chia-Hung ; Ngamsiriudom, Waros . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:555-572. Full description at Econpapers \|\| Download paper	5
30	2007	Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604. Full description at Econpapers \|\| Download paper	5
31	2003	What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66. Full description at Econpapers \|\| Download paper	5
32	2004	Large banks efficiency in the single European market. (2004). Girardone, Claudia ; Casu, Barbara. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:6:p:129-142. Full description at Econpapers \|\| Download paper	4
33	1998	Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124. Full description at Econpapers \|\| Download paper	4
34	2006	An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38. Full description at Econpapers \|\| Download paper	4
35	2008	Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry. (2008). Yang, Jen-Te . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:429-443. Full description at Econpapers \|\| Download paper	4
36	2014	Corporate sustainability in action. (2014). Caruana, Albert ; Sebastiani, Roberta ; Montagnini, Francesca ; Corsaro, Daniela. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:7:p:584-603. Full description at Econpapers \|\| Download paper	4
37	2004	Customer satisfaction measurement: comparing four methods of attribute categorisations. (2004). Bartikowski, Boris ; Llosa, Sylvie. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:4:p:67-82. Full description at Econpapers \|\| Download paper	4
38	1998	The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, FaÃÂ¯z ; Faïz Gallouj, ; Gadrey, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15. Full description at Econpapers \|\| Download paper	4
39	2007	The Influence of Merger and Acquisition Activities on Corporate Performance in the Taiwanese Telecommunications Industry. (2007). Liu, Hsiang-Hsi ; Chen, Tser-Yieth ; Pai, Lin-Yen . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:8:p:1041-1051. Full description at Econpapers \|\| Download paper	4
40	2015	Transformative service networks: cocreated value as well-being. (2015). Black, Hulda G ; Gallan, Andrew S. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:15-16:p:826-845. Full description at Econpapers \|\| Download paper	4
41	2015	Do innovation spillovers impact employment and skill upgrading?. (2015). Damijan, Joze ; Stare, Metka. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:13:p:728-745. Full description at Econpapers \|\| Download paper	4
42	2005	A comparative study of innovation behaviour in Singapores KIBS and manufacturing firms. (2005). Wong, Poh ; He, Zi-Lin. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:1:p:23-42. Full description at Econpapers \|\| Download paper	4
43	2012	Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505. Full description at Econpapers \|\| Download paper	4
44	2008	Does online relationship marketing enhance customer retention and cross-buying?. (2008). Liang, Chiung-Ju ; Wang, Wen-Hung ; Chen, Hui-Ju . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:6:p:769-787. Full description at Econpapers \|\| Download paper	4
45	2013	Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction. (2013). Seck, Anne Marianne ; Philippe, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:6:p:565-579. Full description at Econpapers \|\| Download paper	4
46	1999	The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25. Full description at Econpapers \|\| Download paper	4
47	2008	Customer value creation in professional service relationships: the case of credence goods. (2008). Pressey, Andrew D. ; Howden, Charles . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:6:p:789-812. Full description at Econpapers \|\| Download paper	4
48	2008	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138. Full description at Econpapers \|\| Download paper	4
49	2001	Measuring the Performance of New Service Development Activities. (2001). Storey, C. ; Kelly, D.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:71-90. Full description at Econpapers \|\| Download paper	3
50	2015	Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Zhao, Anita Lifen ; Palmer, Adrian ; Marquet, Morgan . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554. Full description at Econpapers \|\| Download paper	3

Citing documents used to compute impact factor: 19

Year	Title
2018
2018	Relationship between Convenience, Perceived Value, and Repurchase Intention in Online Shopping in Vietnam. (2018). Pham, Quoc Trung ; Damaeviius, Robertas ; Maskelinas, Rytis ; Misra, Sanjay ; Tran, Xuan Phuc. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:1:p:156-:d:126309. Full description at Econpapers \|\| Download paper
2018	How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM. (2018). Silva, Susana ; Duarte, Paulo ; Ferreira, Margarida Bernardo ; Costa, Susana. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:44:y:2018:i:c:p:161-169. Full description at Econpapers \|\| Download paper
2018	Role of Healthy Work Environments in Sustainability of Goal Achievement; Ethical Leadership, Intention to Sabotage, and Psychological Capital in Jordanian Universities. (2018). Altahat, Shadi Mohammad ; Atan, Tarik. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:10:p:3559-:d:173772. Full description at Econpapers \|\| Download paper
2018	The trajectory of the ability to innovate and the financial performance of the Brazilian industry. (2018). Lopes, David Ferreira ; Kimura, Herbert ; Cruz, Leonardo Fernando. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:127:y:2018:i:c:p:258-270. Full description at Econpapers \|\| Download paper
2018	The Combined Effects of Service Offering and Service Employees on the Perceived Corporate Reputation. (2018). Nguyen, Nha ; Leblanc, Gaston. In: Athens Journal of Business & Economics. RePEc:ate:journl:ajbev4i2-1. Full description at Econpapers \|\| Download paper
2018	The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. (2018). van Tonder, Estelle ; de Beer, Leon Tielman ; Lisita, Inonge Theresa ; Saunders, Stephen graham . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:92-102. Full description at Econpapers \|\| Download paper
2018
2018	Illegitimate returns as a trigger for customersÃ¢â¬â¢ ethical dissonance. (2018). Seger-Guttmann, Tali ; Petruzzellis, Luca ; Wang, Chen-Ya ; Vilnai-Yavetz, Iris. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:120-131. Full description at Econpapers \|\| Download paper
2018	Linking Transformational Leadership, Absorptive Capacity, and Corporate Entrepreneurship. (2018). Shafique, Imran ; Kalyar, Masood Nawaz. In: Administrative Sciences. RePEc:gam:jadmsc:v:8:y:2018:i:2:p:9-:d:138196. Full description at Econpapers \|\| Download paper
2018	MANAGING INNOVATION PROCESSES THROUGH VALUE CO-CREATION: A PROCESS CASE FROM BUSINESS-TO-BUSINESS SERVICE PRACTISE. (2018). Nardelli, Giulia ; Broumels, Marcel. In: International Journal of Innovation Management (ijim). RePEc:wsi:ijimxx:v:22:y:2018:i:03:n:s1363919618500305. Full description at Econpapers \|\| Download paper
2018	Exploring How Usage-Focused Business Models Enable Circular Economy through Digital Technologies. (2018). Bressanelli, Gianmarco ; Saccani, Nicola ; Perona, Marco ; Adrodegari, Federico. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:3:p:639-:d:133961. Full description at Econpapers \|\| Download paper
2018	Implementing the AHP multi-criteria decision approach in buying an apartment in Jordan. (2018). Obeidat, Mohammed Said ; Khanfar, Aseel ; Qasim, Tarek. In: Journal of Property Research. RePEc:taf:jpropr:v:35:y:2018:i:1:p:53-71. Full description at Econpapers \|\| Download paper
2018	Transformative service research and service design: synergistic effects in healthcare. (2018). Anderson, Sidney ; Rayburn, Steven W ; Nasr, Linda. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:1-2:p:99-113. Full description at Econpapers \|\| Download paper
2018	What about the Internet of Everything? An exploratory study in E-health. (2018). Mele, Cristina ; Marzullo, Marialuisa ; Coppola, Mariarosaria ; Tregua, Marco ; Spena, Tiziana Russo. In: MERCATI E COMPETITIVITÃ. RePEc:fan:mcmcmc:v:html10.3280/mc2018-003006. Full description at Econpapers \|\| Download paper
2018	Examining the Effectiveness of Government Policy for Retail Districts: Evidence from Korea. (2018). Kim, woohyoung ; Hallsworth, Alan. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:5:p:1558-:d:146236. Full description at Econpapers \|\| Download paper
2018	An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry. (2018). Vatankhah, Sanaz ; Darvishi, Maryam. In: Journal of Air Transport Management. RePEc:eee:jaitra:v:69:y:2018:i:c:p:49-58. Full description at Econpapers \|\| Download paper
2018	User-Generated Tweets about Global Green Brands: A Sentiment Analysis Approach. (2018). Resnik, Saba ; Kokli, Mateja Kos. In: TrÅ¾iÅ¡te/Market. RePEc:zag:market:v:30:y:2018:i:2:p:125-145. Full description at Econpapers \|\| Download paper
2018	A mechanism of mutually beneficial relationships between employees and consumers: A dyadic analysis of employeeâconsumer interaction. (2018). Kim, Kyungyeol ; Byon, Kevin K. In: Sport Management Review. RePEc:eee:spomar:v:21:y:2018:i:5:p:582-595. Full description at Econpapers \|\| Download paper

Recent citations

Recent citations received in 2018

Year	Citing document
2018	The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. (2018). van Tonder, Estelle ; de Beer, Leon Tielman ; Lisita, Inonge Theresa ; Saunders, Stephen graham . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:92-102. Full description at Econpapers \|\| Download paper
2018	Social Correlation of Professional Educational Services and Labor Market as a Vector of Successful Social and Economic Development. (2018). Rodionova, V I ; Ivashova, V A ; Shvachkina, L A. In: European Research Studies Journal. RePEc:ers:journl:v:xxi:y:2018:i:special2:p:285-293. Full description at Econpapers \|\| Download paper

Recent citations received in 2017

Year	Citing document

Recent citations received in 2016

Year	Citing document
2016	A framework for innovative service design. (2016). Sudharshan, Devanathan ; Liu, Ben S ; Furrer, Olivier ; Tsiotsou, Rodoula H. In: FSES Working Papers. RePEc:fri:fribow:fribow00476. Full description at Econpapers \|\| Download paper

Recent citations received in 2015

Year	Citing document
2015	Transformative service research: research that matters. (2015). Rosenbaum, Mark S. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:15-16:p:801-805. Full description at Econpapers \|\| Download paper
2015	Transaction costs and the sharing economy. (2015). Henten, Anders ; Windekilde, Iwona . In: 26th European Regional ITS Conference, Madrid 2015. RePEc:zbw:itse15:127145. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	H	Cites
1	Sustainability / MDPI, Open Access Journal	28	141
2	Journal of Business Research / Elsevier	57	108
3	The Service Industries Journal / Taylor & Francis Journals	18	94
4	Tourism Management / Elsevier	30	84
5	Journal of Retailing and Consumer Services / Elsevier	19	77
6	Service Business / Springer	11	75
7	International Business Review / Elsevier	42	31
8	International Journal of Production Economics / Elsevier	47	29
9	WIFO Studies / WIFO	13	26
10	International Journal of Innovation Management (ijim) / World Scientific Publishing Co. Pte. Ltd.	12	22
11	Annals of Tourism Research / Elsevier	11	20