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Citation Profile [Updated: 2019-09-04 10:18:12]
5 Years H
18
Impact Factor
0.19
5 Years IF
0.27
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1990 0 0.1 0 0 0 0 0 0 0 0 0 0 0.04
1991 0 0.1 0 0 0 0 0 0 0 0 0 0 0.04
1992 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1993 0 0.11 0 0 0 0 0 0 0 0 0 0 0.05
1994 0 0.11 0 0 0 0 0 0 0 0 0 0 0.04
1995 0 0.19 0 0 0 0 0 0 0 0 0 0 0.07
1996 0 0.22 0 0 0 0 0 0 0 0 0 0 0.09
1997 0 0.26 0 0 39 39 102 0 0 0 0 0 0.09
1998 0 0.27 0.02 0 56 95 117 2 2 39 39 0 2 0.04 0.1
1999 0.03 0.31 0.02 0.03 49 144 116 3 5 95 3 95 3 1 33.3 0 0.13
2000 0.03 0.38 0.04 0.04 51 195 86 8 13 105 3 144 6 0 0 0.15
2001 0.03 0.39 0.02 0.02 20 215 365 5 18 100 3 195 4 0 1 0.05 0.14
2002 0.13 0.4 0.09 0.06 22 237 272 15 39 71 9 215 13 0 1 0.05 0.17
2003 0.64 0.42 0.12 0.16 53 290 154 36 75 42 27 198 32 0 1 0.02 0.18
2004 0.41 0.47 0.19 0.27 51 341 188 64 139 75 31 195 52 1 1.6 5 0.1 0.19
2005 0.06 0.51 0.19 0.37 56 397 187 76 215 104 6 197 72 1 1.3 0 0.2
2006 0.06 0.5 0.16 0.3 70 467 161 75 291 107 6 202 60 8 10.7 1 0.01 0.2
2007 0.03 0.44 0.14 0.17 126 593 199 85 376 126 4 252 42 10 11.8 0 0.17
2008 0.08 0.47 0.18 0.12 207 800 264 145 521 196 15 356 42 19 13.1 0 0.19
2009 0.02 0.49 0.14 0.07 132 932 169 135 656 333 6 510 35 13 9.6 0 0.19
2010 0.08 0.46 0.18 0.09 135 1067 47 191 847 339 28 591 55 27 14.1 0 0.16
2011 0.05 0.48 0.19 0.1 76 1143 37 219 1066 267 13 670 64 17 7.8 1 0.01 0.19
2012 0.04 0.51 0.16 0.11 36 1179 66 192 1258 211 9 676 74 2 1 0 0.19
2013 0.06 0.58 0.18 0.09 104 1283 159 236 1494 112 7 586 55 6 2.5 3 0.03 0.2
2014 0.16 0.58 0.17 0.11 75 1358 97 226 1720 140 22 483 55 29 12.8 5 0.07 0.19
2015 0.22 0.59 0.18 0.15 56 1414 63 257 1977 179 39 426 64 13 5.1 2 0.04 0.19
2016 0.24 0.64 0.21 0.23 46 1460 24 303 2280 131 32 347 79 23 7.6 1 0.02 0.19
2017 0.2 0.66 0.18 0.25 52 1512 10 272 2552 102 20 317 79 23 8.5 0 0.2
2018 0.19 0.89 0.2 0.27 48 1560 7 305 2857 98 19 333 91 6 2 2 0.04 0.29
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
CIF: Cumulative impact factor
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12001Introduction. (2001). Akehurst, G. ; Illeris, S.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:1:p:1-4.

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313
22002Introduction. (2002). Akehurst, G. ; Illeris, S.. In: The Service Industries Journal. RePEc:taf:servic:v:22:y:2002:i:1:p:1-3.

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253
31997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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67
41998The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, Faïz ; Faïz Gallouj, ; Gadrey, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15.

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43
52003Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30.

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41
6Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771.

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30
72003What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66.

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28
82009Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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28
92004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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26
102003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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26
112004Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130.

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25
122008Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356.

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22
132005A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445.

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21
142005How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271.

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20
151999The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

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19
162009The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136.

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19
172000A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109.

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18
182005The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889.

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18
192007Knowledge Intensive Business Services and Urban Industrial Development. (2007). Aslesen, Heidi ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338.

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18
202008Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670.

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18
21The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88.

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18
222014The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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18
232008Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51.

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15
242007Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604.

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15
252007Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707.

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15
262010Efficiency and total factor productivity change of Malaysian commercial banks. (2010). Saal, David ; Battisti, Giuliana ; Abdul-Majid, Mariani. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:13:p:2117-2143.

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14
272007A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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14
28Accounting for operating environments in measuring water utilities’ managerial efficiency. (2006). Picazo-Tadeo, Andres. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2006:i:6:p:761-773.

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14
291999Service Recovery Strategies for Single and Double Deviation Scenarios. (1999). Fern, Adrian ; Johnston, Robert . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:69-82.

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14
302008Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation. (2008). Chiu, yung-ho ; Jan, Chyanlong ; Wang, Pen-Chun ; Shen, Da-Bai. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:479-496.

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14
312003Capital Utilisation and Scale in the English and Welsh Water Industry. (2003). Ashton, john. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:5:p:137-149.

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13
322004Innovation, consumption and services: encapsulation and the combinatorial role of services. (2004). Howells, Jeremy . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:19-36.

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13
332005Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Chiu, yung-ho ; Lieu, Pang-Tien ; Yeh, Tsai-Lien . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944.

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13
341998Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124.

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13
351998Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115.

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12
362001Combining Operations and Marketing to Manage Capacity and Demand in Services. (2001). Klassen, K. J. ; Rohleder, T. R.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:1-30.

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12
372009An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652.

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12
382014A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294.

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12
392006Innovation in care services for the elderly. (2006). Gallouj, Faïz ; Djellal, Faridah ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:3:p:303-327.

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12
402009Exporter performance in the German business services sector. (2009). Vogel, Alexander. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2009:i:7:p:1015-1031.

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12
412005A comparative study of innovation behaviour in Singapores KIBS and manufacturing firms. (2005). Wong, Poh ; He, Zi-Lin. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:1:p:23-42.

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11
422006An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38.

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11
432005Services and the changing economic base of regions in the united states. (2005). Beyers, William B.. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:461-476.

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10
442012The link between innovation and productivity in Estonias services sector. (2012). Vahter, Priit ; Masso, Jaan. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:16:p:2527-2541.

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10
452013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

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10
462008Ecommerce and hotel performance: three-stage DEA analysis. (2008). Lo, Chang-Fang ; Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:529-540.

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10
472001Measuring the Performance of New Service Development Activities. (2001). Storey, C. ; Kelly, D.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:71-90.

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10
482004Performance implications of capital structure: evidence from quoted UK organisations with hotel interests. (2004). Sipahioglu, Mehmet A. ; Phillips, Paul A.. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:5:p:31-51.

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10
492013The role of entrepreneurial orientation in service firms: empirical evidence from Austria. (2013). Kraus, Sascha. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:5:p:427-444.

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10
502004Large banks efficiency in the single European market. (2004). Girardone, Claudia ; Casu, Barbara. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:6:p:129-142.

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10
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12009Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771.

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18
21997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

Full description at Econpapers || Download paper

16
32003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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10
42004Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130.

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8
52008Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670.

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8
62009Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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8
72014The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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8
82011An overview of the service industries future (priorities: linking past and future). (2011). Soriano, Domingo Ribeiro ; Huarng, Kun-Huang ; Parellada, Francesc Sole . In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2011:i:1:p:1-6.

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7
92014A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294.

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7
102012The link between innovation and productivity in Estonias services sector. (2012). Vahter, Priit ; Masso, Jaan. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:16:p:2527-2541.

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7
112007A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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6
122000A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109.

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6
132013Perceived importance of native language use in service encounters. (2013). Holmqvist, Jonas ; van Vaerenbergh, Yves. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:15-16:p:1659-1671.

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6
142008Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51.

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5
152009An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652.

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5
162012Internationalization of service industry firms: understanding distinctive characteristics. (2012). Pla-Barber, Jose ; Ghauri, Pervez N.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1007-1010.

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5
171998Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115.

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5
182013User acceptance of ‘near field communication’ mobile phone service: an investigation based on the ‘unified theory of acceptance and use of technology’ model. (2013). Chen, Kai-Ying ; Chang, Meng-Lin . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:6:p:609-623.

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5
192003Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30.

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5
202004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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5
212008Ecommerce and hotel performance: three-stage DEA analysis. (2008). Lo, Chang-Fang ; Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:529-540.

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5
222005The new role of the corporate and functional strategies in the tourism sector: Spanish small and medium-sized hotels. (2005). Soriano, Domingo Ribeiro . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:601-613.

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5
232015Trust disposition, trust antecedents, trust, and behavioral intention. (2015). Wang, Stephen W ; Hsieh, Chia-Hung ; Ngamsiriudom, Waros . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:555-572.

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5
242013Determinants of knowledge transfer strategy in franchising: integrating knowledge-based and relational governance perspectives. (2013). Gorovaia, Nina ; Windsperger, Josef. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:12:p:1117-1134.

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5
252006Determinants of ethnic minority entrepreneurial growth in the catering sector. (2006). Altinay, Eser . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:2:p:203-221.

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5
262012Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505.

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4
272015Do innovation spillovers impact employment and skill upgrading?. (2015). Damijan, Joze ; Stare, Metka. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:13:p:728-745.

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4
281999The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

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4
291998The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, Faïz ; Faïz Gallouj, ; Gadrey, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15.

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302015Transformative service networks: cocreated value as well-being. (2015). Black, Hulda G ; Gallan, Andrew S. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:15-16:p:826-845.

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4
312014Corporate sustainability in action. (2014). Caruana, Albert ; Sebastiani, Roberta ; Montagnini, Francesca ; Corsaro, Daniela. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:7:p:584-603.

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4
322013Knowledge management, relational learning, and the effectiveness of innovation outcomes. (2013). Leal, Antonio G. ; Roldan, Jose L. ; Ortega-Gutierrez, Jaime ; Leal-Rodriguez, Antonio L.. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:13-14:p:1294-1311.

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4
332013Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction. (2013). Seck, Anne Marianne ; Philippe, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:6:p:565-579.

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4
342007Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604.

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4
352013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

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4
362010Efficiency and total factor productivity change of Malaysian commercial banks. (2010). Saal, David ; Battisti, Giuliana ; Abdul-Majid, Mariani. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:13:p:2117-2143.

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4
371998Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124.

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382008Customer value creation in professional service relationships: the case of credence goods. (2008). Pressey, Andrew D. ; Howden, Charles . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:6:p:789-812.

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4
392004Large banks efficiency in the single European market. (2004). Girardone, Claudia ; Casu, Barbara. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:6:p:129-142.

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4
402006Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Wang, Fei-Ching ; Hung, Wei-Ting ; Shang, Jui-Kou . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71.

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4
412004Customer satisfaction measurement: comparing four methods of attribute categorisations. (2004). Bartikowski, Boris ; Llosa, Sylvie. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:4:p:67-82.

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4
422007The Influence of Merger and Acquisition Activities on Corporate Performance in the Taiwanese Telecommunications Industry. (2007). Liu, Hsiang-Hsi ; Chen, Tser-Yieth ; Pai, Lin-Yen . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:8:p:1041-1051.

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4
432008Does online relationship marketing enhance customer retention and cross-buying?. (2008). Liang, Chiung-Ju ; Wang, Wen-Hung ; Chen, Hui-Ju . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:6:p:769-787.

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4
442007Self-Service Technology and the Service Encounter. (2007). Beatson, Amanda ; Lee, Nick ; Coote, Leonard V.. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:1:p:75-89.

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3
452013Knowledge management, organisational learning and memory in UK retail network planning. (2013). Reynolds, Jonathan ; Wood, Steve . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:150-170.

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3
462008Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138.

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3
472005A comparative study of innovation behaviour in Singapores KIBS and manufacturing firms. (2005). Wong, Poh ; He, Zi-Lin. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:1:p:23-42.

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3
482004Performance implications of capital structure: evidence from quoted UK organisations with hotel interests. (2004). Sipahioglu, Mehmet A. ; Phillips, Paul A.. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:5:p:31-51.

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3
492013Patterns of innovation in tourism ‘Small and Medium-size Enterprises’. (2013). Moreno, Pilar ; Tejada, Pilar . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:7-8:p:749-758.

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3
502006The evolution of syndicated loan markets. (2006). Kara, Alper ; Altunbas, Yener ; Gadanecz, Blaise. In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:6:p:689-707.

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Citing documents used to compute impact factor: 19
YearTitle
2018
2018Relationship between Convenience, Perceived Value, and Repurchase Intention in Online Shopping in Vietnam. (2018). Pham, Quoc Trung ; Damaeviius, Robertas ; Maskelinas, Rytis ; Misra, Sanjay ; Tran, Xuan Phuc. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:1:p:156-:d:126309.

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2018How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM. (2018). Silva, Susana ; Duarte, Paulo ; Ferreira, Margarida Bernardo ; Costa, Susana. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:44:y:2018:i:c:p:161-169.

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2018Role of Healthy Work Environments in Sustainability of Goal Achievement; Ethical Leadership, Intention to Sabotage, and Psychological Capital in Jordanian Universities. (2018). Altahat, Shadi Mohammad ; Atan, Tarik. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:10:p:3559-:d:173772.

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2018The trajectory of the ability to innovate and the financial performance of the Brazilian industry. (2018). Lopes, David Ferreira ; Kimura, Herbert ; Cruz, Leonardo Fernando. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:127:y:2018:i:c:p:258-270.

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2018The Combined Effects of Service Offering and Service Employees on the Perceived Corporate Reputation. (2018). Nguyen, Nha ; Leblanc, Gaston. In: Athens Journal of Business & Economics. RePEc:ate:journl:ajbev4i2-1.

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2018The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. (2018). van Tonder, Estelle ; de Beer, Leon Tielman ; Lisita, Inonge Theresa ; Saunders, Stephen graham . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:92-102.

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2018
2018Illegitimate returns as a trigger for customers’ ethical dissonance. (2018). Seger-Guttmann, Tali ; Petruzzellis, Luca ; Wang, Chen-Ya ; Vilnai-Yavetz, Iris. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:120-131.

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2018Linking Transformational Leadership, Absorptive Capacity, and Corporate Entrepreneurship. (2018). Shafique, Imran ; Kalyar, Masood Nawaz. In: Administrative Sciences. RePEc:gam:jadmsc:v:8:y:2018:i:2:p:9-:d:138196.

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2018MANAGING INNOVATION PROCESSES THROUGH VALUE CO-CREATION: A PROCESS CASE FROM BUSINESS-TO-BUSINESS SERVICE PRACTISE. (2018). Nardelli, Giulia ; Broumels, Marcel. In: International Journal of Innovation Management (ijim). RePEc:wsi:ijimxx:v:22:y:2018:i:03:n:s1363919618500305.

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2018Exploring How Usage-Focused Business Models Enable Circular Economy through Digital Technologies. (2018). Bressanelli, Gianmarco ; Saccani, Nicola ; Perona, Marco ; Adrodegari, Federico. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:3:p:639-:d:133961.

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2018Implementing the AHP multi-criteria decision approach in buying an apartment in Jordan. (2018). Obeidat, Mohammed Said ; Khanfar, Aseel ; Qasim, Tarek. In: Journal of Property Research. RePEc:taf:jpropr:v:35:y:2018:i:1:p:53-71.

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2018Transformative service research and service design: synergistic effects in healthcare. (2018). Anderson, Sidney ; Rayburn, Steven W ; Nasr, Linda. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:1-2:p:99-113.

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2018What about the Internet of Everything? An exploratory study in E-health. (2018). Mele, Cristina ; Marzullo, Marialuisa ; Coppola, Mariarosaria ; Tregua, Marco ; Spena, Tiziana Russo. In: MERCATI E COMPETITIVITÀ. RePEc:fan:mcmcmc:v:html10.3280/mc2018-003006.

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2018Examining the Effectiveness of Government Policy for Retail Districts: Evidence from Korea. (2018). Kim, woohyoung ; Hallsworth, Alan. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:5:p:1558-:d:146236.

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2018An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry. (2018). Vatankhah, Sanaz ; Darvishi, Maryam. In: Journal of Air Transport Management. RePEc:eee:jaitra:v:69:y:2018:i:c:p:49-58.

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2018User-Generated Tweets about Global Green Brands: A Sentiment Analysis Approach. (2018). Resnik, Saba ; Kokli, Mateja Kos. In: Tržište/Market. RePEc:zag:market:v:30:y:2018:i:2:p:125-145.

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2018A mechanism of mutually beneficial relationships between employees and consumers: A dyadic analysis of employee–consumer interaction. (2018). Kim, Kyungyeol ; Byon, Kevin K. In: Sport Management Review. RePEc:eee:spomar:v:21:y:2018:i:5:p:582-595.

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Recent citations
Recent citations received in 2018

YearCiting document
2018The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. (2018). van Tonder, Estelle ; de Beer, Leon Tielman ; Lisita, Inonge Theresa ; Saunders, Stephen graham . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:92-102.

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2018Social Correlation of Professional Educational Services and Labor Market as a Vector of Successful Social and Economic Development. (2018). Rodionova, V I ; Ivashova, V A ; Shvachkina, L A. In: European Research Studies Journal. RePEc:ers:journl:v:xxi:y:2018:i:special2:p:285-293.

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Recent citations received in 2017

YearCiting document

Recent citations received in 2016

YearCiting document
2016A framework for innovative service design. (2016). Sudharshan, Devanathan ; Liu, Ben S ; Furrer, Olivier ; Tsiotsou, Rodoula H. In: FSES Working Papers. RePEc:fri:fribow:fribow00476.

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Recent citations received in 2015

YearCiting document
2015Transformative service research: research that matters. (2015). Rosenbaum, Mark S. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:15-16:p:801-805.

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2015Transaction costs and the sharing economy. (2015). Henten, Anders ; Windekilde, Iwona . In: 26th European Regional ITS Conference, Madrid 2015. RePEc:zbw:itse15:127145.

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