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Citation Profile [Updated: 2020-05-04 08:05:03]
5 Years H
12
Impact Factor
0.35
5 Years IF
0.32
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1990 0 0.08 0 0 0 0 0 0 0 0 0 0 0.04
1991 0 0.08 0 0 0 0 0 0 0 0 0 0 0.04
1992 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1993 0 0.1 0 0 0 0 0 0 0 0 0 0 0.05
1994 0 0.11 0 0 0 0 0 0 0 0 0 0 0.06
1995 0 0.2 0 0 0 0 0 0 0 0 0 0 0.08
1996 0 0.22 0 0 0 0 0 0 0 0 0 0 0.1
1997 0 0.23 0 0 0 0 0 0 0 0 0 0 0.1
1998 0 0.27 0 0 0 0 0 0 0 0 0 0 0.12
1999 0 0.29 0 0 0 0 0 0 0 0 0 0 0.14
2000 0 0.34 0 0 0 0 0 0 0 0 0 0 0.15
2001 0 0.37 0 0 0 0 0 0 0 0 0 0 0.16
2002 0 0.4 0 0 0 0 0 0 0 0 0 0 0.21
2003 0 0.41 0 0 0 0 0 0 0 0 0 0 0.2
2004 0 0.46 0 0 0 0 0 0 0 0 0 0 0.21
2005 0 0.47 0 0 0 0 0 0 0 0 0 0 0.22
2006 0 0.47 0 0 0 0 0 0 0 0 0 0 0.21
2007 0 0.43 0 0 20 20 80 0 0 0 0 0 0.19
2008 0.1 0.45 0.09 0.1 25 45 71 4 4 20 2 20 2 1 25 2 0.08 0.21
2009 0.16 0.45 0.16 0.16 25 70 116 11 15 45 7 45 7 0 0 0.22
2010 0.18 0.44 0.21 0.16 22 92 49 19 34 50 9 70 11 12 63.2 5 0.23 0.18
2011 0.34 0.47 0.39 0.25 23 115 99 45 79 47 16 92 23 36 80 7 0.3 0.21
2012 0.18 0.47 0.3 0.19 28 143 94 43 122 45 8 115 22 36 83.7 1 0.04 0.2
2013 0.27 0.54 0.26 0.19 36 179 99 47 169 51 14 123 23 33 70.2 2 0.06 0.22
2014 0.3 0.55 0.28 0.21 33 212 67 60 229 64 19 134 28 47 78.3 0 0.22
2015 0.2 0.56 0.37 0.26 38 250 79 92 321 69 14 142 37 55 59.8 2 0.05 0.22
2016 0.3 0.57 0.49 0.42 38 288 85 142 463 71 21 158 66 59 41.5 4 0.11 0.2
2017 0.34 0.59 0.41 0.35 40 328 38 136 599 76 26 173 60 75 55.1 0 0.21
2018 0.55 0.72 0.59 0.39 34 362 22 214 813 78 43 185 72 126 58.9 4 0.12 0.29
2019 0.35 0.92 0.46 0.32 26 388 6 180 993 74 26 183 58 111 61.7 3 0.12 0.35
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
CIF: Cumulative impact factor
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

Full description at Econpapers || Download paper

36
22009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

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26
32007The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Olson, David ; Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5.

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21
42014The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63.

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17
52008What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15.

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16
62011Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

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15
72009Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index. (2009). Raposo, Mário ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100.

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15
82011How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212.

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13
92011The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294.

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13
102012Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26.

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12
112010Success factors of platform leadership in web 2.0 service business. (2010). Lee, Sang ; Noh, Yonghwi ; Kim, Tae Wan. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103.

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12
122008Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185.

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12
132012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295.

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11
142015Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40.

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10
152011Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12.

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10
16Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398.

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10
172008Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126.

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10
182007Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139.

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10
192016Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y.

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9
202013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

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9
212012Implementation of quality programs in health care organizations. (2012). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404.

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9
222013The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435.

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8
232013Reversed servitization paths: a case analysis of two manufacturers. (2013). Finne, Max ; Holmstrom, Jan ; Brax, Saara . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537.

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8
242013Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82.

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8
252009Entrepreneurial orientation and the performance of service business. (2009). Lee, Sang ; Lim, Seongbae . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13.

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8
262012The effects of motivations, trust, and privacy concern in social networking. (2012). Lin, Shi-Woei ; Liu, Yu-Cheng. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424.

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8
272015Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160.

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8
282012Innovation and imitation effects in the mobile telecommunication service market. (2012). Lee, Sang-Gun ; Kim, Si-Hyeon ; Park, Byeonghwa . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:265-278.

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7
292013Airline website loyalty formation and the moderating effects of gender and education. (2013). Forgas-Coll, Santiago ; Fandos-Roig, Juan ; Sanchez-Garcia, Javier ; Palau-Saumell, Ramon . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:255-274.

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7
302015Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565.

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7
312017The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Nguyen, LE ; Thuy, Pham Ngoc ; Tram, Pham Ngoc . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4.

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7
322013Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Hur, Won-Moo ; Kim, Hanna . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119.

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7
332012Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance. (2012). Kim, Sang-Man ; Oh, Jae-Young . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:297-321.

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7
342016Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping. (2016). Ferreira, Joao ; Fernando, ; Stankeviien, Jelena ; Jalali, Marjan S. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0278-x.

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7
352015Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Nasurdin, Aizzat ; Tan, Cheng ; Ahmad, Noor . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360.

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6
362016The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service. (2016). Jeon, Aeeun . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0273-2.

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6
372010The impacts of instructional video advertising on customer purchasing intentions on the Internet. (2010). Huarng, Kun-Huang ; Huang, Jian ; Yu, Tiffany . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:27-36.

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6
382015Shaping innovation in European knowledge-intensive business services. (2015). Rubalcaba, Luis ; Gallego, Jorge ; Hipp, Christiane. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:41-55.

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6
392015Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes. (2015). Cambra-Fierro, Jesus ; Sese, Javier ; Melero-Polo, Iguacel. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:297-320.

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6
402016Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach. (2016). Geum, Youngjung ; Lee, Hakyeon ; Jeon, Hongseok . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0281-2.

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6
412011Exploring satisfaction in business-to-business services: a path-analytic approach. (2011). Kumar, Piyush ; Topaloglu, Omer ; Dass, Mayukh. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:13-27.

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6
422012Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59.

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6
432012Are success and survival factors the same for social and business ventures?. (2012). Simon-Moya, Virginia ; Ribeiro-Soriano, Domingo ; Revuelto-Taboada, Lorenzo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:219-242.

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6
442015Developing service innovation capability in the hotel industry. (2015). Tang, Ta-Wei ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113.

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6
452007Diversity and business performance: 50 years of research. (2007). Carlos De Abreu Dos Reis, ; Dobon, Salvador Roig ; Castillo, Miguel Sastre . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:257-274.

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6
462009Systematic performance differences across the manufacturing-service continuum. (2009). Reed, Richard ; Storrud-Barnes, Susan . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:4:p:319-339.

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6
472011An integrative research framework for the online social network service. (2011). Lee, Sang ; Chen, Liqiang. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:259-276.

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6
482009Strategic partnerships and the internationalisation process of software SMEs. (2009). Kennedy, Aileen ; Keeney, Kathy . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:259-273.

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6
492008Services, growth poles and advanced economies. (2008). McKee, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107.

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6
502009Finding critical success factors for virtual community marketing. (2009). Kim, Jae ; Yang, Kyung . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:2:p:149-171.

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6
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

Full description at Econpapers || Download paper

12
22009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

Full description at Econpapers || Download paper

10
32016Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y.

Full description at Econpapers || Download paper

9
42014The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63.

Full description at Econpapers || Download paper

8
52017The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Nguyen, LE ; Thuy, Pham Ngoc ; Tram, Pham Ngoc . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4.

Full description at Econpapers || Download paper

7
62011Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

Full description at Econpapers || Download paper

7
72015Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40.

Full description at Econpapers || Download paper

7
82013Reversed servitization paths: a case analysis of two manufacturers. (2013). Finne, Max ; Holmstrom, Jan ; Brax, Saara . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537.

Full description at Econpapers || Download paper

6
92016Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach. (2016). Geum, Youngjung ; Lee, Hakyeon ; Jeon, Hongseok . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0281-2.

Full description at Econpapers || Download paper

6
102017HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2.

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5
112015Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160.

Full description at Econpapers || Download paper

5
122016The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service. (2016). Jeon, Aeeun . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0273-2.

Full description at Econpapers || Download paper

5
132016Customer forgiveness of unsatisfactory service: manifestations and antecedents. (2016). Luria, Gil ; Yagil, Dana . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0282-1.

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5
142015Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes. (2015). Cambra-Fierro, Jesus ; Sese, Javier ; Melero-Polo, Iguacel. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:297-320.

Full description at Econpapers || Download paper

5
152013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

Full description at Econpapers || Download paper

5
162011The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294.

Full description at Econpapers || Download paper

5
172015Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565.

Full description at Econpapers || Download paper

4
182008Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185.

Full description at Econpapers || Download paper

4
192016Northern and southern Italian social cooperatives during the economic crisis: a multiple factor analysis. (2016). Costa, Ericka ; Carini, Chiara . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0274-1.

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4
202013Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398.

Full description at Econpapers || Download paper

4
212013Airline website loyalty formation and the moderating effects of gender and education. (2013). Forgas-Coll, Santiago ; Fandos-Roig, Juan ; Sanchez-Garcia, Javier ; Palau-Saumell, Ramon . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:255-274.

Full description at Econpapers || Download paper

4
222013Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82.

Full description at Econpapers || Download paper

4
232016Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction. (2016). Lee, Donhee ; Kim, Nam Young ; Hong, Kwan Soo . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0262-x.

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4
242017Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth. (2017). Vazquez-Casielles, Rodolfo ; Varela-Neira, Concepcion ; Iglesias, Victor . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0311-8.

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4
252016Customer participation to co-create value in human transformative services: a study of higher education and health care services. (2016). Thuy, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0285-y.

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4
262016Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses. (2016). Song, Bomi ; Lee, Changyong ; Yoon, Byungun ; Park, Yongtae. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0290-1.

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4
272008Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126.

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282009Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index. (2009). Raposo, Mário ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100.

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292012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295.

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302012The effects of motivations, trust, and privacy concern in social networking. (2012). Lin, Shi-Woei ; Liu, Yu-Cheng. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424.

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4
312009Entrepreneurial orientation and the performance of service business. (2009). Lee, Sang ; Lim, Seongbae . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13.

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322013The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435.

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3
332015The effects of product attributes and service quality of transportation card solutions on service user’s continuance and word-of-mouth intention. (2015). Choi, Minseok ; Han, Kyeongseok . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:463-490.

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342011Advertising strategy for outbound travel services. (2011). Kang, Inwon ; Shin, Matthew ; Cheon, Deokhee . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:361-380.

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352016Revisiting media selection in the digital era: adoption and usage. (2016). Lee, Sang-Gun ; Yang, Chang-Gyu ; Huang, Yunchu ; Baek, Heon . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-015-0271-4.

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362016Critical success factors in relationship management for services outsourcing. (2016). Rhodes, Joan ; Cheng, Vincent ; Loh, Wilson ; Lok, Peter . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0256-8.

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372016Predicting customers’ intentions to check in on Facebook while patronizing hospitality firms. (2016). Wang, Hsiu-Yuan . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0265-7.

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382017Customer-to-customer interactions on customer citizenship behavior. (2017). Ho, Jin ; Yoo, Jay Jaewon . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7.

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392017Open innovation and growth in IT sector. (2017). Asikainen, Anna-Leena ; Mangiarotti, Giovanni . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-015-0301-2.

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402016Cognitive and affective constituents of the consumption experience in retail service settings: effects on store loyalty. (2016). Kabadayi, Ebru Tumer ; Yilmaz, Cengiz ; Alan, Alev Kocak . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0288-8.

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412015Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Nasurdin, Aizzat ; Tan, Cheng ; Ahmad, Noor . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360.

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422016Innovation strategies, innovator types and openness: a study of KIBS firms in Spain. (2016). Rodriguez, Mercedes ; Shearmur, Richard ; Doloreux, David. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0286-x.

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3
432016Influence of customer–firm relationships on customer participation in the service industry. (2016). Rho, Taeseok ; Ahn, Jinwoo . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0258-6.

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442015The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance. (2015). Lee, Chongho ; Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:409-425.

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452012Implementation of quality programs in health care organizations. (2012). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404.

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462014Internationalisation and innovation in the knowledge-intensive business services. (2014). Doloreux, David ; Laperriere, Anika . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:4:p:635-657.

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472011How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212.

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482016An evaluation scheme for product–service system models: development of evaluation criteria and case studies. (2016). Kim, Kwang-Jae ; Park, Kwangtae ; Hong, Yoo-Suk ; Lee, Dong-Hee ; Lim, Chie-Hyeon ; Heo, Jun-Yeon . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0280-3.

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492007Can economic bonus programs jeopardize service relationships?. (2007). Paul, Michael ; Hennig-Thurau, Thorsten. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:159-175.

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502010Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention. (2010). An, Myungsook ; Noh, Yonghwi ; Lee, Chongho . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:155-166.

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Citing documents used to compute impact factor: 26
YearTitle
2019
2019Dysfunctional customer behavior: conceptualization and empirical validation. (2019). Gong, Taeshik ; Kang, Min Jeong. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00398-1.

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2019Innovation type and external knowledge search strategies in KIBS: evidence from Canada. (2019). van Assche, Ari ; Turkina, Ekaterina ; Doloreux, David. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00393-y.

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2019Innovation strategies and complementarity between innovation activities: the case of commercial archaeological firms. (2019). Pasamar, Susana ; Parga-Dans, Eva ; Martin-Rios, Carlos. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00401-9.

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2019The relationship among competitive advantage, catch-up, and linkage effects: a comparative study on ICT industry between South Korea and India. (2019). Lee, Sang-Gun ; Hong, Ga Youn. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-019-00397-2.

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2019A peer-to-peer (P2P) platform business model: the case of Airbnb. (2019). Kim, Donghee ; Lee, Kwang-Ho. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00399-0.

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2019The role of customer operant resources in health care value creation. (2019). Hau, Le Nguyen . In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00391-0.

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2019Using voting decisions to identify shocks in the financial services industry. (2019). Ribeiro-Navarrete, Samuel ; Vizcaino-Gonzalez, Marcos ; Pineiro-Chousa, Juan. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00389-8.

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2019Understanding the crowdfunding phenomenon and its implications for sustainability. (2019). Roma, Paolo ; Panniello, Umberto ; Natalicchio, Angelo ; Petruzzelli, Antonio Messeni. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:141:y:2019:i:c:p:138-148.

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2019Motivation triggers for customer participation in value co-creation. (2019). Hong, Soon-Goo ; Trimi, Silvana ; Palma, Freida C. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00395-w.

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2019A value perspective of service interaction quality: the case of immigrants returning to native countries as medical tourists. (2019). Ngoc, Nguyen Kim ; Hau, Le Nguyen ; Thuy, Pham Ngoc . In: International Journal of Quality Innovation. RePEc:spr:ijoqin:v:5:y:2019:i:1:d:10.1186_s40887-019-0027-7.

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2019Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences. (2019). Hollebeek, Linda D ; Ul, Jamid ; Rasool, Aaleya ; Khan, Imran ; Rahman, Zillur. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:50:y:2019:i:c:p:277-285.

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2019Contextualising social capital in online brand communities. (2019). Ryan, Maria M ; Lambert, Claire ; Ogilvie, Madeleine ; Meek, Stephanie. In: Journal of Brand Management. RePEc:pal:jobman:v:26:y:2019:i:4:d:10.1057_s41262-018-00145-3.

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2019
2019
2019Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach. (2019). Rha, Jin Sung ; Noh, Yonghwi ; Choi, Donghyun. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00390-1.

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2019Hospital service quality evaluation with IVIF-PROMETHEE and a case study. (2019). Mutlu, Meltem ; Kalender, Zeynep Tue ; Sennaroglu, Bahar ; Tuzkaya, Gulfem. In: Socio-Economic Planning Sciences. RePEc:eee:soceps:v:68:y:2019:i:c:s0038012118303069.

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2019How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior. (2019). Lacey, Russell ; Kim, Jiyoung ; Suh, Jaebeom. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00400-w.

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2019
2019Always best or good enough? The effect of ‘mind-set’ on preference consistency over time in tourist decision making. (2019). Xu, Hong ; McCabe, Scott ; Li, Chunxiao. In: Annals of Tourism Research. RePEc:eee:anture:v:75:y:2019:i:c:p:186-201.

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2019Adolescents’ perceptions of mother–father dominance in family vacation decisions: a 25-society study. (2019). Liao, Hsin-Hsing ; Su, Che-Jen ; Cheng, I-Fang ; Huang, Yingfang ; Lan, Yi-Fang ; Yen, Wen-Shen ; Lebrun, Anne-Marie ; Lorgnier, Nicolas. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00404-6.

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2019Psychological mechanisms of brand love and information technology identity in virtual retail environments. (2019). Huang, Tseng-Lung. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:47:y:2019:i:c:p:251-264.

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2019Manufacturers’ Green Decision Evolution Based on Multi-Agent Modeling. (2019). Du, Jianguo ; Wu, Changzhi ; Li, Zhen ; Meng, Qingfeng ; Zhu, Hongming. In: Complexity. RePEc:hin:complx:3512142.

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2019Reviewing Literature on Digitalization, Business Model Innovation, and Sustainable Industry: Past Achievements and Future Promises. (2019). Parida, Vinit ; Reim, Wiebke ; Sjodin, David. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:2:p:391-:d:197498.

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2019The impact of coproducing services with clients on knowledge-intensive business services’ innovativeness. (2019). Chichkanov, Nikolay. In: HSE Working papers. RePEc:hig:wpaper:100sti2019.

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2019National Culture, Employees Engagement and Employees CSR Perceptions in Technology Based Firms of Pakistan. (2019). Khan, Naveed R. In: Journal of Management Sciences. RePEc:gei:journl:v:6:y:2019:i:2:p:54-74.

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Recent citations
Recent citations received in 2019

YearCiting document
2019Online Grocery Shopping Acceptance: The Impact on The Perception of New Technologies and Loyalty in Retailing. (2019). Bauerova, Radka. In: Central European Business Review. RePEc:prg:jnlcbr:v:2019:y:2019:i:3:id:216:p:18-34.

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2019How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior. (2019). Lacey, Russell ; Kim, Jiyoung ; Suh, Jaebeom. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00400-w.

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Recent citations received in 2018

YearCiting document
2018Illegitimate returns as a trigger for customers’ ethical dissonance. (2018). Seger-Guttmann, Tali ; Petruzzellis, Luca ; Wang, Chen-Ya ; Vilnai-Yavetz, Iris. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:120-131.

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2018Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes. (2018). Lim, Chiehyeon ; Kim, Kwang-Jae. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:142-151.

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2018An analytical model that links customer-perceived value and competitive strategies. (2018). Echchakoui, Said. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:6:y:2018:i:4:d:10.1057_s41270-018-0043-9.

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2018Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator. (2018). Chou, Cindy Yunhsin ; Lin, Tzu-An ; Huang, Chin Hsiu. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0387-4.

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Recent citations received in 2017

YearCiting document

Recent citations received in 2016

YearCiting document
2016Cross-cultural examination of the effects of promotional framing on consumers’ responses: A comparison of China and Pakistan. (2016). Zeng, Hui ; Hao, Liaogang . In: International Business Review. RePEc:eee:iburev:v:25:y:2016:i:5:p:1020-1029.

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2016Experience-focused thinking and cognitive mapping in ethical banking practices: From practical intuition to theory. (2016). Ferreira, Joao ; Jalali, Marjan S ; Fernando, . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:11:p:4953-4958.

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2016Integrating qualitative comparative analysis (QCA) and fuzzy cognitive maps (FCM) to enhance the selection of independent variables. (2016). Fernando, ; Jalali, Marjan S. In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:4:p:1471-1478.

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2016Impact of promotional tools on reservation channels management: a descriptive model of Italian accommodation facilities. (2016). Digiorgio, Veronica . In: Information Technology & Tourism. RePEc:spr:infott:v:16:y:2016:i:4:d:10.1007_s40558-016-0069-9.

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