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Citation Profile [Updated: 2020-05-04 08:05:03]
5 Years H
19
Impact Factor
0.19
5 Years IF
0.26
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1990 0 0.08 0 0 0 0 0 0 0 0 0 0 0.04
1991 0 0.08 0 0 0 0 0 0 0 0 0 0 0.04
1992 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1993 0 0.1 0 0 0 0 0 0 0 0 0 0 0.05
1994 0 0.11 0 0 0 0 0 0 0 0 0 0 0.06
1995 0 0.2 0 0 0 0 0 0 0 0 0 0 0.08
1996 0 0.22 0 0 0 0 0 0 0 0 0 0 0.1
1997 0 0.23 0 0 39 39 101 0 0 0 0 0 0.1
1998 0 0.27 0.02 0 56 95 125 2 2 39 39 0 2 0.04 0.12
1999 0.03 0.29 0.02 0.03 49 144 127 3 5 95 3 95 3 1 33.3 0 0.14
2000 0.03 0.34 0.04 0.04 51 195 94 8 13 105 3 144 6 0 0 0.15
2001 0.04 0.37 0.03 0.03 20 215 365 6 19 100 4 195 5 0 1 0.05 0.16
2002 0.13 0.4 0.09 0.06 22 237 278 15 40 71 9 215 13 0 1 0.05 0.21
2003 0.64 0.41 0.12 0.16 53 290 167 36 76 42 27 198 32 0 1 0.02 0.2
2004 0.41 0.46 0.19 0.27 51 341 204 64 140 75 31 195 52 1 1.6 5 0.1 0.21
2005 0.06 0.47 0.19 0.37 56 397 195 76 216 104 6 197 72 1 1.3 0 0.22
2006 0.06 0.47 0.16 0.3 70 467 179 75 292 107 6 202 60 8 10.7 1 0.01 0.21
2007 0.03 0.43 0.15 0.17 126 593 210 88 380 126 4 252 43 10 11.4 0 0.19
2008 0.08 0.45 0.18 0.12 207 800 289 145 525 196 15 356 42 19 13.1 0 0.21
2009 0.02 0.45 0.14 0.07 132 932 177 135 660 333 6 510 35 13 9.6 0 0.22
2010 0.08 0.44 0.18 0.09 135 1067 48 191 851 339 28 591 55 27 14.1 0 0.18
2011 0.05 0.47 0.19 0.1 76 1143 37 219 1070 267 13 670 64 17 7.8 1 0.01 0.21
2012 0.04 0.47 0.16 0.11 36 1179 73 192 1262 211 9 676 74 2 1 0 0.2
2013 0.06 0.54 0.18 0.1 104 1283 179 234 1496 112 7 586 56 6 2.6 3 0.03 0.22
2014 0.16 0.55 0.16 0.11 75 1358 120 224 1720 140 23 483 55 29 12.9 5 0.07 0.22
2015 0.22 0.56 0.19 0.15 56 1414 79 262 1982 179 39 426 64 13 5 3 0.05 0.22
2016 0.26 0.57 0.21 0.23 46 1460 32 311 2293 131 34 347 80 23 7.4 1 0.02 0.2
2017 0.2 0.59 0.18 0.25 52 1512 20 277 2570 102 20 317 79 23 8.3 0 0.21
2018 0.2 0.72 0.2 0.28 48 1560 12 318 2888 98 20 333 93 6 1.9 2 0.04 0.29
2019 0.19 0.92 0.17 0.26 57 1617 7 271 3159 100 19 277 72 0 6 0.11 0.35
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
CIF: Cumulative impact factor
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12001Introduction. (2001). Akehurst, G. ; Illeris, S.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:1:p:1-4.

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312
22002Introduction. (2002). Akehurst, G. ; Illeris, S.. In: The Service Industries Journal. RePEc:taf:servic:v:22:y:2002:i:1:p:1-3.

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253
31997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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67
41998The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, Faïz ; Faïz Gallouj, ; Gadrey, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15.

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43
52003Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30.

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42
62003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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33
7Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771.

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30
82003What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66.

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30
92009Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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29
102004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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29
112004Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130.

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27
122008Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356.

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24
132005A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445.

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21
142005How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271.

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20
152014The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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20
162000A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109.

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20
171999The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

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20
18The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88.

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19
192009The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136.

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19
202005The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889.

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19
212007Knowledge Intensive Business Services and Urban Industrial Development. (2007). Aslesen, Heidi ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338.

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18
222008Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670.

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17
232007Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604.

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16
242007A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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15
251999Service Recovery Strategies for Single and Double Deviation Scenarios. (1999). Fern, Adrian ; Johnston, Robert . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:69-82.

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15
262010Efficiency and total factor productivity change of Malaysian commercial banks. (2010). Saal, David ; Battisti, Giuliana ; Abdul-Majid, Mariani. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:13:p:2117-2143.

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15
272008Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51.

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15
282007Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707.

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15
29Accounting for operating environments in measuring water utilities’ managerial efficiency. (2006). Picazo-Tadeo, Andres. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2006:i:6:p:761-773.

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14
302006An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38.

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14
312005Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Chiu, yung-ho ; Lieu, Pang-Tien ; Yeh, Tsai-Lien . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944.

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14
322008Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation. (2008). Chiu, yung-ho ; Jan, Chyanlong ; Wang, Pen-Chun ; Shen, Da-Bai. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:479-496.

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14
331998Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115.

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14
342003Capital Utilisation and Scale in the English and Welsh Water Industry. (2003). Ashton, john. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:5:p:137-149.

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13
351998Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124.

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13
362013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

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13
372004Innovation, consumption and services: encapsulation and the combinatorial role of services. (2004). Howells, Jeremy . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:19-36.

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13
382009An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652.

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13
392007From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755.

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12
402008Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138.

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12
412005A comparative study of innovation behaviour in Singapores KIBS and manufacturing firms. (2005). Wong, Poh ; He, Zi-Lin. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:1:p:23-42.

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12
422014A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294.

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12
432006Innovation in care services for the elderly. (2006). Gallouj, Faïz ; Djellal, Faridah ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:3:p:303-327.

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12
442004Performance implications of capital structure: evidence from quoted UK organisations with hotel interests. (2004). Sipahioglu, Mehmet A. ; Phillips, Paul A.. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:5:p:31-51.

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12
452001Combining Operations and Marketing to Manage Capacity and Demand in Services. (2001). Klassen, K. J. ; Rohleder, T. R.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:1-30.

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12
462009Exporter performance in the German business services sector. (2009). Vogel, Alexander. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2009:i:7:p:1015-1031.

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12
472008Ecommerce and hotel performance: three-stage DEA analysis. (2008). Lo, Chang-Fang ; Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:529-540.

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12
482004Customer satisfaction measurement: comparing four methods of attribute categorisations. (2004). Bartikowski, Boris ; Llosa, Sylvie. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:4:p:67-82.

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11
492001Measuring the Performance of New Service Development Activities. (2001). Storey, C. ; Kelly, D.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:71-90.

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11
502012The link between innovation and productivity in Estonias services sector. (2012). Vahter, Priit ; Masso, Jaan. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:16:p:2527-2541.

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11
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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14
21997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

Full description at Econpapers || Download paper

12
32009Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771.

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10
42009Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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9
52012The link between innovation and productivity in Estonias services sector. (2012). Vahter, Priit ; Masso, Jaan. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:16:p:2527-2541.

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8
62008Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670.

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7
72013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

Full description at Econpapers || Download paper

6
82004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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6
92006Communicating Services Brands Values Internally and Externally. (2006). de Chernatony, Leslie ; Segal-Horn, Susan ; Cottam, Susan . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:8:p:819-836.

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5
102013Knowledge management, relational learning, and the effectiveness of innovation outcomes. (2013). Leal, Antonio G. ; Roldan, Jose L. ; Ortega-Gutierrez, Jaime ; Leal-Rodriguez, Antonio L.. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:13-14:p:1294-1311.

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5
112003What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66.

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5
122007Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604.

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5
132014The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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5
142000A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109.

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5
152015Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Zhao, Anita Lifen ; Palmer, Adrian ; Marquet, Morgan . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554.

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4
162014Effects of quality and corporate social responsibility on loyalty. (2014). Butcher, Ken ; Chomvilailuk, Rojanasak. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:11:p:938-954.

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4
171998Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115.

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4
182003Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30.

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4
192015Trust disposition, trust antecedents, trust, and behavioral intention. (2015). Wang, Stephen W ; Hsieh, Chia-Hung ; Ngamsiriudom, Waros . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:555-572.

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4
202006Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Wang, Fei-Ching ; Hung, Wei-Ting ; Shang, Jui-Kou . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71.

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4
211998The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, Faïz ; Faïz Gallouj, ; Gadrey, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15.

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4
222008Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356.

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4
232004Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130.

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4
242006The evolution of syndicated loan markets. (2006). Kara, Alper ; Altunbas, Yener ; Gadanecz, Blaise. In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:6:p:689-707.

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4
252008Influence of restaurants physical environments on emotion and behavioral intention. (2008). Ryu, Kisang ; Jang, SooCheong . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:8:p:1151-1165.

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4
262014A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294.

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4
272008Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry. (2008). Yang, Jen-Te . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:429-443.

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4
282009An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652.

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292013User acceptance of ‘near field communication’ mobile phone service: an investigation based on the ‘unified theory of acceptance and use of technology’ model. (2013). Chen, Kai-Ying ; Chang, Meng-Lin . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:6:p:609-623.

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302015Explicating customer orientations influence on frontline employee satisfaction. (2015). Jaramillo, Fernando ; Briggs, Elten ; Noboa, Fabrizio . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:3:p:133-151.

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312008Ecommerce and hotel performance: three-stage DEA analysis. (2008). Lo, Chang-Fang ; Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:529-540.

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321999The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

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331999Service Recovery Strategies for Single and Double Deviation Scenarios. (1999). Fern, Adrian ; Johnston, Robert . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:69-82.

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341997After Industrial Society: Service Society as Clean Society? Environmental Consequences of Increasing Service Interaction. (1997). Ellger, Christof ; Scheiner, Joachim. In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:4:p:564-579.

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352013Effects of web site characteristics on customer loyalty in B2B e-commerce: evidence from Taiwan. (2013). Wang, Kai-Yu ; Chih, Wen-Hai ; Hsu, Li-Chun . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:11:p:1026-1050.

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362015Transformative service networks: cocreated value as well-being. (2015). Black, Hulda G ; Gallan, Andrew S. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:15-16:p:826-845.

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372014Productivity, efficiency and its determinant factors in hotels. (2014). Suarez, Cristina ; de Jorge, Justo. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:354-372.

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382013Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction. (2013). Seck, Anne Marianne ; Philippe, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:6:p:565-579.

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392017Business models for the service transformation of industrial firms. (2017). Adrodegari, Federico ; Saccani, Nicola. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:1:p:57-83.

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402005The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889.

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3
412016Does emotional labor moderate customer participation and buying?. (2016). Seger-Guttmann, Tali ; Medler-Liraz, Hana. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:7-8:p:356-373.

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422016Achieving favourable customer outcomes through employee deviance. (2016). Boukis, Achilleas . In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:7-8:p:319-338.

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3
432007A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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442015Turning ideas into products: subjective well-being in co-creation. (2015). Pera, Rebecca ; Viglia, Giampaolo. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:7-8:p:388-402.

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451998Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124.

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462008Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138.

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472017Effects of service orientation on job embeddedness in hotel industry. (2017). Arasli, Huseyin ; Aghaei, Iman ; Kili, Hasan ; Teimouri, Reza Bahman. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:9-10:p:607-627.

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482014Key drivers of services website loyalty. (2014). Ruiz-Mafe, Carla ; Sanz-Blas, Silvia ; Perez, Isabel Perez . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:455-475.

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492004Foresight in services: possibilities and special challenges. (2004). Toivonen, Marja. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:79-98.

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502007From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755.

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Citing documents used to compute impact factor: 19
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2019Understanding the Double-Level Influence of Guanxi on Construction Innovation in China: The Mediating Role of Interpersonal Knowledge Sharing and the Cross-Level Moderating Role of Inter-Organizationa. (2019). Jin, Ruoyu ; Zou, Yang ; Wang, Mengjun ; Qian, Yingmiao ; Yuan, Ruijia. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:6:p:1657-:d:215281.

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2019PSS Strategic Alignment: Linking Service Transition Strategy with PSS Business Model. (2019). Shimomura, Yoshiki ; Mitake, Yuya ; Maezono, Tatsuru ; Sholihah, Maratus. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:22:p:6245-:d:284489.

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2019Industry 4.0: A bibliometric review of its managerial intellectual structure and potential evolution in the service industries. (2019). Borghi, Matteo ; Mariani, Marcello . In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:149:y:2019:i:c:s0040162519311345.

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2019Extended Technology Acceptance Model to Predict Mobile-Based Money Acceptance and Sustainability: A Multi-Analytical Structural Equation Modeling and Neural Network Approach. (2019). Amedjonekou, Komi Mawugbe ; Xu, Yongan ; Gbongli, Komlan . In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:13:p:3639-:d:245062.

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2019Festival quality, self-connection, and bragging. (2019). Taheri, Babak ; Gannon, Martin ; Olya, Hossein. In: Annals of Tourism Research. RePEc:eee:anture:v:76:y:2019:i:c:p:239-252.

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2019Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy. (2019). Asongu, Simplice ; Alola, Andrew Adewale. In: Working Papers of the African Governance and Development Institute.. RePEc:agd:wpaper:19/091.

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2019Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy. (2019). Asongu, Simplice ; Alola, Andrew Adewale. In: Working Papers. RePEc:exs:wpaper:19/091.

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2019Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy. (2019). Asongu, Simplice ; Alola, Andrew Adewale. In: Research Africa Network Working Papers. RePEc:abh:wpaper:19/091.

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2019A Methodical Approach to the Assessment of Human Resources` Interactions. (2019). Pereverzieva, Anna. In: Articles. RePEc:aae:journl:v:15:y:2019:i:1:p:171-204.

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2019The determinants of customers’ intention to use smart lockers for last-mile deliveries. (2019). Wang, Xueqin ; Yuen, Kum Fai ; Wong, Yiik Diew ; Ma, Fei. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:49:y:2019:i:c:p:316-326.

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2019Environmental Performance and Green Culture: The Mediating Effect of Green Innovation. An Application to the Automotive Industry. (2019). Martinez-Avila, Minerva ; Garcia-Machado, Juan J. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:18:p:4874-:d:264693.

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2019Green Jobs Creation – Main Element in the Implementation of Bioeconomic Mechanisms. (2019). Horodnic, Adrian V ; Ciobanu, Claudia-Ioana ; Epuran, Gheorghe. In: The Audit Financiar journal. RePEc:aud:audfin:v:21:y:2019:i:50:p:60.

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Recent citations
Recent citations received in 2019

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2019Syrian Refugee Entrepreneurship in Turkey: Integration and the Use of Immigrant Capital in the Informal Economy. (2019). Atasu-Topcuolu, Reyhan. In: Social Inclusion. RePEc:cog:socinc:v:7:y:2019:i:4:p:200-210.

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2019Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality. (2019). Mo, Hyeon ; Sung, Hye Jin ; Lee, Sukwon. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:11:p:3141-:d:237013.

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2019Intellectual Capital, Profitability, and Productivity: Evidence from Pakistani Financial Institutions. (2019). Shafique, Muhammad Aamir ; Javaid, Hafiz Mustansar ; Tariq, Gulzara ; Haris, Muhammad ; Yao, Hongxing. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:14:p:3842-:d:248307.

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2019Should Listed Banks Be Concerned with Intellectual Capital in Emerging Asian Markets? A Comparison between China and Pakistan. (2019). Yao, Hongxing ; Haris, Muhammad ; Xu, Jian. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:23:p:6582-:d:289470.

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2019Intellectual Capital Performance of the Textile Industry in Emerging Markets: A Comparison with China and South Korea. (2019). Wang, Binghan ; Xu, Jian. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:8:p:2354-:d:224305.

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2019Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework. (2019). Puente, Ann Marie ; Wasieleski, David ; Livne-Tarandach, Reut ; Broad, Garrett M ; Alkire, Linda ; Kabadayi, Sertan . In: Humanistic Management Journal. RePEc:spr:humman:v:4:y:2019:i:2:d:10.1007_s41463-019-00063-9.

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Recent citations received in 2018

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2018The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. (2018). van Tonder, Estelle ; de Beer, Leon Tielman ; Lisita, Inonge Theresa ; Saunders, Stephen graham . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:92-102.

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2018Social Correlation of Professional Educational Services and Labor Market as a Vector of Successful Social and Economic Development. (2018). Rodionova, V I ; Ivashova, V A ; Shvachkina, L A. In: European Research Studies Journal. RePEc:ers:journl:v:xxi:y:2018:i:special2:p:285-293.

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Recent citations received in 2017

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Recent citations received in 2016

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2016A framework for innovative service design. (2016). Sudharshan, Devanathan ; Liu, Ben S ; Furrer, Olivier ; Tsiotsou, Rodoula H. In: FSES Working Papers. RePEc:fri:fribow:fribow00476.

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