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Citation Profile [Updated: 2021-01-04 09:42:29]
5 Years H
34
Impact Factor
1.02
5 Years IF
1.81
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1990 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1991 0 0.08 0 0 0 0 0 0 0 0 0 0 0.04
1992 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1993 0 0.11 0 0 0 0 0 0 0 0 0 0 0.05
1994 0 0.12 0 0 0 0 0 0 0 0 0 0 0.06
1995 0 0.2 0 0 0 0 0 0 0 0 0 0 0.09
1996 0 0.23 0 0 0 0 0 0 0 0 0 0 0.1
1997 0 0.23 0 0 0 0 0 0 0 0 0 0 0.1
1998 0 0.27 0 0 0 0 0 0 0 0 0 0 0.12
1999 0 0.29 0 0 0 0 0 0 0 0 0 0 0.14
2000 0 0.34 0 0 0 0 0 0 0 0 0 0 0.15
2001 0 0.36 0 0 0 0 0 0 0 0 0 0 0.16
2002 0 0.39 0 0 0 0 0 0 0 0 0 0 0.2
2003 0 0.4 0 0 0 0 0 0 0 0 0 0 0.2
2004 0 0.46 0 0 0 0 0 0 0 0 0 0 0.2
2005 0 0.47 0 0 0 0 0 0 0 0 0 0 0.22
2006 0 0.47 0 0 0 0 0 0 0 0 0 0 0.21
2007 0 0.43 0 0 0 0 0 0 0 0 0 0 0.19
2008 0 0.45 1 0 35 35 635 35 35 0 0 33 94.3 35 1 0.21
2009 0.69 0.44 1.94 0.69 42 77 860 149 184 35 24 35 24 138 92.6 39 0.93 0.21
2010 0.58 0.44 0.72 0.58 33 110 450 79 263 77 45 77 45 29 36.7 2 0.06 0.18
2011 0.79 0.47 1.15 0.75 46 156 633 180 443 75 59 110 82 117 65 10 0.22 0.21
2012 0.57 0.47 0.99 0.74 37 193 424 192 635 79 45 156 115 93 48.4 2 0.05 0.19
2013 0.63 0.53 1.02 0.77 32 225 343 230 865 83 52 193 148 51 22.2 1 0.03 0.22
2014 0.57 0.54 1.1 0.87 39 264 353 290 1155 69 39 190 166 63 21.7 5 0.13 0.21
2015 0.62 0.54 1.37 0.89 40 304 424 416 1572 71 44 187 166 100 24 9 0.23 0.21
2016 1.03 0.54 1.71 1.24 35 339 183 578 2150 79 81 194 240 87 15.1 9 0.26 0.19
2017 1.32 0.55 1.93 1.3 35 374 235 723 2873 75 99 183 237 80 11.1 18 0.51 0.19
2018 0.87 0.64 1.84 1.28 20 394 49 726 3599 70 61 181 232 52 7.2 2 0.1 0.25
2019 1.51 0.72 2.01 1.38 25 419 27 843 4442 55 83 169 233 71 8.4 4 0.16 0.27
2020 1.02 0.91 2.47 1.81 27 446 6 1103 5545 45 46 155 280 102 9.2 16 0.59 0.32
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
CIF: Cumulative impact factor
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12009Customer Experience Creation: Determinants, Dynamics and Management Strategies. (2009). Verhoef, Peter C ; Schlesinger, Leonard A ; Tsiros, Michael ; Roggeveen, Anne ; Parasuraman, A ; Lemon, Katherine N. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:31-41.

Full description at Econpapers || Download paper

213
22009Customer Experience Management in Retailing: Understanding the Buying Process. (2009). Puccinelli, Nancy M ; Stewart, David ; Raghubir, Priya ; Price, Robert ; Grewal, Dhruv ; Goodstein, Ronald C. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:15-30.

Full description at Econpapers || Download paper

167
32009Customer Experience Management in Retailing: An Organizing Framework. (2009). Grewal, Dhruv ; Kumar, V ; Levy, Michael. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:1-14.

Full description at Econpapers || Download paper

125
42008The dynamics of online word-of-mouth and product sales—An empirical investigation of the movie industry. (2008). Duan, Wenjing ; Whinston, Andrew B ; Gu, Bin. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:2:p:233-242.

Full description at Econpapers || Download paper

115
52008Multichannel Shopper Segments and Their Covariates. (2008). Konu, Umut ; Neslin, Scott A ; Verhoef, Peter C. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:4:p:398-413.

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88
62012Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies. (2012). MacKenzie, Scott B ; Podsakoff, Philip M. In: Journal of Retailing. RePEc:eee:jouret:v:88:y:2012:i:4:p:542-555.

Full description at Econpapers || Download paper

84
72012Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes. (2012). Rose, Susan ; Hair, Neil ; Samouel, Phillip ; Clark, Moira . In: Journal of Retailing. RePEc:eee:jouret:v:88:y:2012:i:2:p:308-322.

Full description at Econpapers || Download paper

72
82017The Future of Retailing. (2017). Grewal, Dhruv ; Nordfalt, Jens ; Roggeveen, Anne L. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:1-6.

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72
92011Innovations in Retail Business Models. (2011). Sorescu, Alina ; Bridges, Cheryl ; Rangaswamy, Arvind ; Singh, Jagdip ; Frambach, Ruud T. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:s1:p:s3-s16.

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68
102010Transaction Cost Economics: The Natural Progression. (2010). Williamson, Oliver. In: Journal of Retailing. RePEc:eee:jouret:v:86:y:2010:i:3:p:215-226.

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67
112010Channel Selection and Coordination in Dual-Channel Supply Chains. (2010). Cai, Gangshu. In: Journal of Retailing. RePEc:eee:jouret:v:86:y:2010:i:1:p:22-36.

Full description at Econpapers || Download paper

65
122011Innovations in Shopper Marketing: Current Insights and Future Research Issues. (2011). Shankar, Venkatesh ; Rizley, Ross ; Kelley, Eileen ; Mantrala, Murali ; Inman, Jeffrey J. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:s1:p:s29-s42.

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64
132009Communication and Promotion Decisions in Retailing: A Review and Directions for Future Research. (2009). Ailawadi, Kusum L ; Shankar, Venkatesh ; Gauri, Dinesh K ; Donthu, Naveen ; Beauchamp, J P. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:42-55.

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60
142014How Online Product Reviews Affect Retail Sales: A Meta-analysis. (2014). Floyd, Kristopher ; Freling, Traci ; Cho, Hyun Young ; Alhoqail, Saad. In: Journal of Retailing. RePEc:eee:jouret:v:90:y:2014:i:2:p:217-232.

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59
152009Supply Chain Management and Retailer Performance: Emerging Trends, Issues, and Implications for Research and Practice. (2009). Ganesan, Shankar ; Weitz, Barton ; Palmatier, Robert W ; Jap, Sandy ; George, Morris. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:84-94.

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58
162015On the Go: How Mobile Shopping Affects Customer Purchase Behavior. (2015). Wang, Rebecca Jen-Hui ; Krishnamurthi, Lakshman ; Malthouse, Edward C. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:217-234.

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55
172009Why is Assortment Planning so Difficult for Retailers? A Framework and Research Agenda. (2009). Mantrala, Murali K ; Shah, Denish ; Dankworth, Bill ; Gaidarev, Peter ; Fox, Edward J ; Kahn, Barbara E ; Levy, Michael. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:71-83.

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53
182011Innovations in Retail Pricing and Promotions. (2011). Grewal, Dhruv ; Robertson, Jane R ; Kopalle, Praveen ; Hall, Kevin ; Gauri, Dinesh ; Ailawadi, Kusum L. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:s1:p:s43-s52.

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51
192013Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research. (2013). Kumar, V ; Ganesh, Jaishankar ; Pozza, Ilaria Dalla. In: Journal of Retailing. RePEc:eee:jouret:v:89:y:2013:i:3:p:246-262.

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50
202013Against the Green: A Multi-method Examination of the Barriers to Green Consumption. (2013). Gleim, Mark R ; Cronin, Joseph J ; Andrews, Demetra ; Smith, Jeffery S. In: Journal of Retailing. RePEc:eee:jouret:v:89:y:2013:i:1:p:44-61.

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49
212011Retail Luxury Strategy: Assembling Charisma through Art and Magic. (2011). Dion, Delphine ; Arnould, Eric . In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:4:p:502-520.

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49
222011Born Unequal: A Study of the Helpfulness of User-Generated Product Reviews. (2011). Pan, Yue ; Zhang, Jason Q. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:4:p:598-612.

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48
232008A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses. (2008). Brown, Steven P ; Lam, Son K. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:3:p:243-255.

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46
242009Dysfunctional Customer Behavior Severity: An Empirical Examination. (2009). Reynolds, Kate L ; Harris, Lloyd C. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:3:p:321-335.

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45
252015Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration. (2015). Herhausen, Dennis ; Herrmann, Andreas ; Schoegel, Marcus ; Binder, Jochen. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:309-325.

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44
262015Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance. (2015). Rapp, Adam ; Beitelspacher, Lauren Skinner ; Ogilvie, Jessica ; Bachrach, Daniel G ; Baker, Thomas L. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:358-369.

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41
272009Retailer Pricing and Competitive Effects. (2009). Chintagunta, Pradeep ; Kopalle, Praveen ; Sills, James A ; Ratchford, Brian T ; Pauwels, Koen ; Fan, Jia ; Biswas, Dipayan . In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:56-70.

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40
282010Online Shopper Motivations, and e-Store Attributes: An Examination of Online Patronage Behavior and Shopper Typologies. (2010). Ganesh, Jaishankar ; Pomirleanu, Nadia ; Luckett, Michael ; Reynolds, Kristy E. In: Journal of Retailing. RePEc:eee:jouret:v:86:y:2010:i:1:p:106-115.

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39
292008Rapport-Building Behaviors Used by Retail Employees. (2008). Gremler, Dwayne D ; Gwinner, Kevin P. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:3:p:308-324.

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37
302008The Effect of Compensation on Repurchase Intentions in Service Recovery. (2008). Grewal, Dhruv ; Tsiros, Michael ; Roggeveen, Anne L. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:4:p:424-434.

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35
312015Unraveling the Personalization Paradox: The Effect of Information Collection and Trust-Building Strategies on Online Advertisement Effectiveness. (2015). Aguirre, Elizabeth ; Wetzels, Martin ; de Ruyter, KO ; Grewal, Dhruv ; Mahr, Dominik. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:1:p:34-49.

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35
322015The Impact of the Multi-channel Retail Mix on Online Store Choice: Does Online Experience Matter?. (2015). Melis, Kristina ; Lamey, Lien ; Breugelmans, Els ; Campo, Katia. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:272-288.

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35
332009Why Are Themed Brandstores So Powerful? Retail Brand Ideology at American Girl Place. (2009). Borghini, Stefania ; Sherry, John F ; Muiz, Albert M ; McGrath, Mary Ann ; Kozinets, Robert V ; Diamond, Nina. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:3:p:363-375.

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34
342017Shopper-Facing Retail Technology: A Retailer Adoption Decision Framework Incorporating Shopper Attitudes and Privacy Concerns. (2017). Inman, Jeffrey J ; Nikolova, Hristina. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:7-28.

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34
352015Building With Bricks and Mortar: The Revenue Impact of Opening Physical Stores in a Multichannel Environment. (2015). Pauwels, Koen ; Neslin, Scott A. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:182-197.

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34
362011Retailing Innovations in a Globalizing Retail Market Environment. (2011). dellaert, benedict ; Reinartz, Werner ; Varadarajan, Rajan ; Kumar, V ; Krafft, Manfred. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:s1:p:s53-s66.

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34
372009Customer Rage Episodes: Emotions, Expressions and Behaviors. (2009). McColl-Kennedy, Janet R ; Brady, Michael K ; Smith, Amy K ; Patterson, Paul G. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:2:p:222-237.

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33
382012Understanding the Influence of Cues from Other Customers in the Service Experience: A Scale Development and Validation. (2012). Brocato, Deanne E ; Baker, Julie ; Voorhees, Clay M. In: Journal of Retailing. RePEc:eee:jouret:v:88:y:2012:i:3:p:384-398.

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33
392011Franchising Research Frontiers for the Twenty-First Century. (2011). Dant, Rajiv P ; Windsperger, Josef ; Grunhagen, Marko . In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:3:p:253-268.

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33
402008Retail Spectacles and Brand Meaning: Insights from a Brand Museum Case Study. (2008). Hollenbeck, Candice R ; Zinkhan, George M ; Peters, Cara. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:3:p:334-353.

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32
412009Emerging Issues in Retailing Research. (2009). Grewal, Dhruv ; Levy, Michael. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:4:p:522-526.

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32
422008The Impact of Brand Delisting on Store Switching and Brand Switching Intentions. (2008). Sloot, Laurens M ; Verhoef, Peter C. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:3:p:281-296.

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32
432014The Role of the Beneficiary in Willingness to Pay for Socially Responsible Products: A Meta-analysis. (2014). Tully, Stephanie M ; Winer, Russell S. In: Journal of Retailing. RePEc:eee:jouret:v:90:y:2014:i:2:p:255-274.

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31
442008Strategies to offset performance failures: The role of brand equity. (2008). Brady, Michael K ; Roehm, Michelle L ; Fox, Gavin L ; Cronin, Joseph J. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:2:p:151-164.

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31
452008Understanding the Determinants of Retail Strategy: An Empirical Analysis. (2008). Gauri, Dinesh Kumar ; Grewal, Dhruv ; Trivedi, Minakshi. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:3:p:256-267.

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31
462015The Impact of Cross-Channel Integration on Retailers’ Sales Growth. (2015). Cao, Lanlan ; Li, LI. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:198-216.

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30
472013The Impact of a Flagship vs. a Brand Store on Brand Attitude, Brand Attachment and Brand Equity. (2013). Dolbec, Pierre-Yann ; Chebat, Jean-Charles. In: Journal of Retailing. RePEc:eee:jouret:v:89:y:2013:i:4:p:460-466.

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29
482009Reciprocal Effects Between Multichannel Retailers’ Offline and Online Brand Images. (2009). Kwon, Wi-Suk ; Lennon, Sharron J. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:3:p:376-390.

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28
492017Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions. (2017). Ailawadi, Kusum L ; Farris, Paul W. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:120-135.

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28
502011The Assimilative and Contrastive Effects of Word-of-Mouth Volume: An Experimental Examination of Online Consumer Ratings. (2011). Khare, Adwait ; Asare, Anthony K ; Labrecque, Lauren I. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:1:p:111-126.

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28
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12009Customer Experience Creation: Determinants, Dynamics and Management Strategies. (2009). Verhoef, Peter C ; Schlesinger, Leonard A ; Tsiros, Michael ; Roggeveen, Anne ; Parasuraman, A ; Lemon, Katherine N. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:31-41.

Full description at Econpapers || Download paper

69
22017The Future of Retailing. (2017). Grewal, Dhruv ; Nordfalt, Jens ; Roggeveen, Anne L. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:1-6.

Full description at Econpapers || Download paper

63
32009Customer Experience Management in Retailing: Understanding the Buying Process. (2009). Puccinelli, Nancy M ; Stewart, David ; Raghubir, Priya ; Price, Robert ; Grewal, Dhruv ; Goodstein, Ronald C. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:15-30.

Full description at Econpapers || Download paper

51
42012Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies. (2012). MacKenzie, Scott B ; Podsakoff, Philip M. In: Journal of Retailing. RePEc:eee:jouret:v:88:y:2012:i:4:p:542-555.

Full description at Econpapers || Download paper

47
52012Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes. (2012). Rose, Susan ; Hair, Neil ; Samouel, Phillip ; Clark, Moira . In: Journal of Retailing. RePEc:eee:jouret:v:88:y:2012:i:2:p:308-322.

Full description at Econpapers || Download paper

42
62010Channel Selection and Coordination in Dual-Channel Supply Chains. (2010). Cai, Gangshu. In: Journal of Retailing. RePEc:eee:jouret:v:86:y:2010:i:1:p:22-36.

Full description at Econpapers || Download paper

35
72009Customer Experience Management in Retailing: An Organizing Framework. (2009). Grewal, Dhruv ; Kumar, V ; Levy, Michael. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:1-14.

Full description at Econpapers || Download paper

34
82014How Online Product Reviews Affect Retail Sales: A Meta-analysis. (2014). Floyd, Kristopher ; Freling, Traci ; Cho, Hyun Young ; Alhoqail, Saad. In: Journal of Retailing. RePEc:eee:jouret:v:90:y:2014:i:2:p:217-232.

Full description at Econpapers || Download paper

33
92008The dynamics of online word-of-mouth and product sales—An empirical investigation of the movie industry. (2008). Duan, Wenjing ; Whinston, Andrew B ; Gu, Bin. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:2:p:233-242.

Full description at Econpapers || Download paper

32
102008Multichannel Shopper Segments and Their Covariates. (2008). Konu, Umut ; Neslin, Scott A ; Verhoef, Peter C. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:4:p:398-413.

Full description at Econpapers || Download paper

32
112015On the Go: How Mobile Shopping Affects Customer Purchase Behavior. (2015). Wang, Rebecca Jen-Hui ; Krishnamurthi, Lakshman ; Malthouse, Edward C. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:217-234.

Full description at Econpapers || Download paper

29
122017Shopper-Facing Retail Technology: A Retailer Adoption Decision Framework Incorporating Shopper Attitudes and Privacy Concerns. (2017). Inman, Jeffrey J ; Nikolova, Hristina. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:7-28.

Full description at Econpapers || Download paper

28
132015Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration. (2015). Herhausen, Dennis ; Herrmann, Andreas ; Schoegel, Marcus ; Binder, Jochen. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:309-325.

Full description at Econpapers || Download paper

26
142015Unraveling the Personalization Paradox: The Effect of Information Collection and Trust-Building Strategies on Online Advertisement Effectiveness. (2015). Aguirre, Elizabeth ; Wetzels, Martin ; de Ruyter, KO ; Grewal, Dhruv ; Mahr, Dominik. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:1:p:34-49.

Full description at Econpapers || Download paper

23
152011Retail Luxury Strategy: Assembling Charisma through Art and Magic. (2011). Dion, Delphine ; Arnould, Eric . In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:4:p:502-520.

Full description at Econpapers || Download paper

22
162015Building With Bricks and Mortar: The Revenue Impact of Opening Physical Stores in a Multichannel Environment. (2015). Pauwels, Koen ; Neslin, Scott A. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:182-197.

Full description at Econpapers || Download paper

21
172017Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions. (2017). Ailawadi, Kusum L ; Farris, Paul W. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:120-135.

Full description at Econpapers || Download paper

21
182013Against the Green: A Multi-method Examination of the Barriers to Green Consumption. (2013). Gleim, Mark R ; Cronin, Joseph J ; Andrews, Demetra ; Smith, Jeffery S. In: Journal of Retailing. RePEc:eee:jouret:v:89:y:2013:i:1:p:44-61.

Full description at Econpapers || Download paper

20
192011Born Unequal: A Study of the Helpfulness of User-Generated Product Reviews. (2011). Pan, Yue ; Zhang, Jason Q. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:4:p:598-612.

Full description at Econpapers || Download paper

19
202011Innovations in Shopper Marketing: Current Insights and Future Research Issues. (2011). Shankar, Venkatesh ; Rizley, Ross ; Kelley, Eileen ; Mantrala, Murali ; Inman, Jeffrey J. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:s1:p:s29-s42.

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18
212011Innovations in Retail Business Models. (2011). Sorescu, Alina ; Bridges, Cheryl ; Rangaswamy, Arvind ; Singh, Jagdip ; Frambach, Ruud T. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:s1:p:s3-s16.

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18
222015The Impact of Cross-Channel Integration on Retailers’ Sales Growth. (2015). Cao, Lanlan ; Li, LI. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:198-216.

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17
232014The Role of the Beneficiary in Willingness to Pay for Socially Responsible Products: A Meta-analysis. (2014). Tully, Stephanie M ; Winer, Russell S. In: Journal of Retailing. RePEc:eee:jouret:v:90:y:2014:i:2:p:255-274.

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17
242015Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance. (2015). Rapp, Adam ; Beitelspacher, Lauren Skinner ; Ogilvie, Jessica ; Bachrach, Daniel G ; Baker, Thomas L. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:358-369.

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17
252017The Role of Big Data and Predictive Analytics in Retailing. (2017). Bradlow, Eric T ; Voleti, Sudhir ; Kopalle, Praveen ; Gangwar, Manish . In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:79-95.

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17
262015From Multi-Channel Retailing to Omni-Channel Retailing. (2015). Verhoef, Peter C ; Inman, Jeffrey J ; Kannan, P K. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:174-181.

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15
272011Innovations in Retail Pricing and Promotions. (2011). Grewal, Dhruv ; Robertson, Jane R ; Kopalle, Praveen ; Hall, Kevin ; Gauri, Dinesh ; Ailawadi, Kusum L. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:s1:p:s43-s52.

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15
282018Testing Retail Marketing-Mix Effects on Patronage: A Meta-Analysis. (2018). Blut, Markus ; Floh, Arne ; Teller, Christoph. In: Journal of Retailing. RePEc:eee:jouret:v:94:y:2018:i:2:p:113-135.

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14
292010Transaction Cost Economics: The Natural Progression. (2010). Williamson, Oliver. In: Journal of Retailing. RePEc:eee:jouret:v:86:y:2010:i:3:p:215-226.

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14
302015The Impact of the Multi-channel Retail Mix on Online Store Choice: Does Online Experience Matter?. (2015). Melis, Kristina ; Lamey, Lien ; Breugelmans, Els ; Campo, Katia. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:272-288.

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14
312015The Impact of Different Touchpoints on Brand Consideration. (2015). Baxendale, Shane ; Wilson, Hugh N ; MacDonald, Emma K. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:235-253.

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14
322015The Importance of Trust for Personalized Online Advertising. (2015). Bleier, Alexander ; Eisenbeiss, Maik. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:3:p:390-409.

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13
332015How Does Corporate Social Responsibility Affect Consumer Response to Service Failure in Buyer–Seller Relationships?. (2015). Bolton, Lisa E ; Mattila, Anna S. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:1:p:140-153.

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13
342009Why is Assortment Planning so Difficult for Retailers? A Framework and Research Agenda. (2009). Mantrala, Murali K ; Shah, Denish ; Dankworth, Bill ; Gaidarev, Peter ; Fox, Edward J ; Kahn, Barbara E ; Levy, Michael. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:71-83.

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13
352010A Second-hand Shoppers’ Motivation Scale: Antecedents, Consequences, and Implications for Retailers. (2010). Guiot, Denis ; Roux, Dominique. In: Journal of Retailing. RePEc:eee:jouret:v:86:y:2010:i:4:p:355-371.

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13
362009Dysfunctional Customer Behavior Severity: An Empirical Examination. (2009). Reynolds, Kate L ; Harris, Lloyd C. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:3:p:321-335.

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13
372017Sensory Aspects of Package Design. (2017). Krishna, Aradhna ; Aydinolu, Nilufer Z ; Cian, Luca. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:43-54.

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12
382017Future of Retailer Profitability: An Organizing Framework. (2017). Kumar, V ; Song, Hyunseok ; Anand, Ankit. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:96-119.

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12
392017Using Visual Design to Improve Customer Perceptions of Online Assortments. (2017). Kahn, Barbara E. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:29-42.

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12
402016Light and Pale Colors in Food Packaging: When Does This Package Cue Signal Superior Healthiness or Inferior Tastiness?. (2016). Mai, Robert ; Seeberg-Elverfeldt, Berenike ; Symmank, Claudia. In: Journal of Retailing. RePEc:eee:jouret:v:92:y:2016:i:4:p:426-444.

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12
412010Online Shopper Motivations, and e-Store Attributes: An Examination of Online Patronage Behavior and Shopper Typologies. (2010). Ganesh, Jaishankar ; Pomirleanu, Nadia ; Luckett, Michael ; Reynolds, Kristy E. In: Journal of Retailing. RePEc:eee:jouret:v:86:y:2010:i:1:p:106-115.

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11
422019Let Me Imagine That for You: Transforming the Retail Frontline Through Augmenting Customer Mental Imagery Ability. (2019). Chylinski, Mathew ; Heller, Jonas ; Keeling, Debbie I ; Mahr, Dominik ; de Ruyter, KO. In: Journal of Retailing. RePEc:eee:jouret:v:95:y:2019:i:2:p:94-114.

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11
432016The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review. (2016). Janakiraman, Narayan ; Freling, Ryan ; Syrdal, Holly A. In: Journal of Retailing. RePEc:eee:jouret:v:92:y:2016:i:2:p:226-235.

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11
442008A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses. (2008). Brown, Steven P ; Lam, Son K. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:3:p:243-255.

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10
452018Why is Price Dispersion Higher Online than Offline? The Impact of Retailer Type and Shopping Risk on Price Dispersion. (2018). Popkowski Leszczyc, Peter ; Zhuang, Hejun ; Lin, Yuanfang ; PEter, . In: Journal of Retailing. RePEc:eee:jouret:v:94:y:2018:i:2:p:136-153.

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10
462009Communication and Promotion Decisions in Retailing: A Review and Directions for Future Research. (2009). Ailawadi, Kusum L ; Shankar, Venkatesh ; Gauri, Dinesh K ; Donthu, Naveen ; Beauchamp, J P. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:42-55.

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10
472013Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research. (2013). Kumar, V ; Ganesh, Jaishankar ; Pozza, Ilaria Dalla. In: Journal of Retailing. RePEc:eee:jouret:v:89:y:2013:i:3:p:246-262.

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10
482013The Impact of a Flagship vs. a Brand Store on Brand Attitude, Brand Attachment and Brand Equity. (2013). Dolbec, Pierre-Yann ; Chebat, Jean-Charles. In: Journal of Retailing. RePEc:eee:jouret:v:89:y:2013:i:4:p:460-466.

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9
492013Fix It or Leave It? Customer Recovery from Self-service Technology Failures. (2013). Zhu, Zhen ; Grewal, Dhruv ; Sivakumar, K ; Nakata, Cheryl. In: Journal of Retailing. RePEc:eee:jouret:v:89:y:2013:i:1:p:15-29.

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9
502011The Assimilative and Contrastive Effects of Word-of-Mouth Volume: An Experimental Examination of Online Consumer Ratings. (2011). Khare, Adwait ; Asare, Anthony K ; Labrecque, Lauren I. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:1:p:111-126.

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9
Citing documents used to compute impact factor: 46
YearTitle
2020Approacher be-wear? Increasing shopper approach intentions through employee apparel. (2020). Farmer, Adam ; Esmark, Carol L ; Barney, Christian. In: Journal of Business Research. RePEc:eee:jbrese:v:108:y:2020:i:c:p:401-416.

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2020Virtual and augmented reality: Advancing research in consumer marketing. (2020). Zhang, Jie ; Bigne, Enrique ; Wedel, Michel. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:37:y:2020:i:3:p:443-465.

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2020Will Consumers Pay More for Efficient Delivery? An Empirical Study of What Affects E-Customers’ Satisfaction and Willingness to Pay on Online Shopping in Bangladesh. (2020). Li, Sihan ; Zhuang, Guijun ; Saha, Swapan Kumar. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:3:p:1121-:d:316623.

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2020Online customer behavior: perceptions regarding the types of risks incurred through online purchases. (2020). Veiga, Claudimar Pereira ; Kudlawicz-Franco, Claudineia ; Souza, Adriano Mendona ; Silva, Wesley Vieira ; Bach, Tatiana Marceda. In: Palgrave Communications. RePEc:pal:palcom:v:6:y:2020:i:1:d:10.1057_s41599-020-0389-4.

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2020Online retailing across e-channels and e-channel touchpoints: Empirical studies of consumer behavior in the multichannel e-commerce environment. (2020). Wagner, Gerhard ; Steinmann, Sascha ; Schramm-Klein, Hanna. In: Journal of Business Research. RePEc:eee:jbrese:v:107:y:2020:i:c:p:256-270.

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2020Promotional pricing and online business model choice in the presence of retail competition. (2020). Li, Xiang ; Yan, Yingchen ; Zhao, Ruiqing ; Chen, Pingping. In: Omega. RePEc:eee:jomega:v:94:y:2020:i:c:s0305048318311083.

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2020Consumer Willingness To Pay for Proenvironmental Attributes of Biogas Digestate-Based Potting Soil. (2020). Kurz, Peter ; Dahlin, Johannes ; Herbes, Carsten. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:16:p:6405-:d:396589.

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2020The role of culture and purchasing power parity in shaping mall-shoppers’ profiles. (2020). Mitchell, Vince ; Gilboa, Shaked. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:52:y:2020:i:c:s0969698919300050.

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2020Impulse buying: a meta-analytic review. (2020). Iyer, Gopalkrishnan R ; Grewal, Dhruv ; Xiao, Sarah Hong ; Blut, Markus . In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:3:d:10.1007_s11747-019-00670-w.

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2020Retail in my pocket– replicating and extending the construct of service quality into the mobile commerce context. (2020). Kaatz, Christopher. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:53:y:2020:i:c:s0969698919303005.

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2020Augmenting the urban place brand – On the relationship between markets and town and city centres. (2020). Wood, Steve ; Teller, Christoph ; Alexander, Andrew. In: Journal of Business Research. RePEc:eee:jbrese:v:116:y:2020:i:c:p:642-654.

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2020Research on the influence of after-sales service quality factors on customer satisfaction. (2020). Safari, Sepehr ; Shokoohyar, Sina ; Shokouhyar, Sajjad. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:56:y:2020:i:c:s0969698919313311.

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2020How do consumers process digital display ads in-store? The effect of location, content, and goal relevance. (2020). Brengman, Malaika ; Willems, Kim ; van De, Stephanie. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:56:y:2020:i:c:s0969698920308298.

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2020Mall experiences are not universal: The moderating roles of national culture and mall industry age. (2020). Belhsen, Nourdine ; Frimpong, Kwabena ; Borges, Adilson ; Mitchell, Vince ; Vilnai-Yavetz, Iris ; Gilboa, Shaked. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920304926.

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2020Persuasive location-based messaging to increase store visits: An exploratory study of fashion shoppers. (2020). Weltevreden, Jesse ; Merikivi, Jani ; Verhagen, Tibert ; Meents, Selmar . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920308262.

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2020Does the Effect of Customer Experience on Customer Satisfaction Create a Sustainable Competitive Advantage? A Comparative Study of Different Shopping Situations. (2020). Yeh, Shang-Pao ; Zhou, Wen-Xin ; Wu, Tung-Ju ; Guo, Jia-Ning ; Pei, Xue-Liang. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7436-:d:411458.

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2020Minding the competition: The drivers for multichannel service quality in fashion retailing. (2020). Lancaster, Geoff ; Howell, Kerry ; Ozuem, Wilson ; Patten, Elena. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:53:y:2020:i:c:s0969698919311555.

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2020Guilt online vs. offline: What are its consequences on consumer behavior?. (2020). Saintives, Camille. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:55:y:2020:i:c:s0969698919309130.

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2020Critical success factors in the sharing economy: a customer perspective. (2020). Kuo, Ming-Yen ; Huang, Shiu-Li. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00426-5.

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2020Effective allocation of financial services intensity and its impact on channel competition. (2020). Yang, Mei ; Wang, Zongrun. In: Managerial and Decision Economics. RePEc:wly:mgtdec:v:41:y:2020:i:8:p:1473-1492.

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2020The future of in-store technology. (2020). Nordfalt, Jens ; Roggeveen, Anne L ; Noble, Stephanie M ; Grewal, Dhruv. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00697-z.

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2020Seeing eye to eye: social augmented reality and shared decision making in the marketplace. (2020). Chylinski, Mathew ; Mahr, Dominik ; Ruyter, Ko ; Keeling, Debbie I ; Hilken, Tim. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:2:d:10.1007_s11747-019-00688-0.

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2020Journeying Together: Aligning Retailer and Service Provider Roles with Collective Consumer Practices. (2020). Price, Linda L ; Epp, Amber M ; Thomas, Tandy Chalmers. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:1:p:9-24.

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2020Nostalgia beats the wow-effect: Inspiration, awe and meaningful associations in augmented reality marketing. (2020). Rauschnabel, Philipp A ; Felix, Reto ; Hinsch, Chris. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:53:y:2020:i:c:s0969698919306551.

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2020The playground effect: How augmented reality drives creative customer engagement. (2020). de Ruyter, KO ; Keeling, Debbie Isobel ; Heller, Jonas ; Mahr, Dominik ; Chylinski, Mathew ; Hilken, Tim ; Jessen, Alexander. In: Journal of Business Research. RePEc:eee:jbrese:v:116:y:2020:i:c:p:85-98.

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2020Augmented reality marketing: A technology-enabled approach to situated customer experience. (2020). de Ruyter, KO ; Mahr, Dominik ; Keeling, Debbie Isobel ; Hilken, Tim ; Heller, Jonas ; Chylinski, Mathew. In: Australasian marketing journal. RePEc:eee:aumajo:v:28:y:2020:i:4:p:374-384.

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2020Are super stock exchange mergers motivated by efficiency or market power gains?. (2020). Abukari, Kobana ; Otchere, Isaac. In: Journal of International Financial Markets, Institutions and Money. RePEc:eee:intfin:v:64:y:2020:i:c:s1042443119304883.

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2020Intuitive pricing by independent store managers: Challenging beliefs and practices. (2020). Kowalkowski, Christian ; Kienzler, Mario ; Benoit, Sabine. In: Journal of Business Research. RePEc:eee:jbrese:v:115:y:2020:i:c:p:70-84.

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2020Power imbalances in French food retailing: Evidence from a production function approach to estimate market power. (2020). Koppenberg, Maximilian ; Hirsch, Stefan. In: Economics Letters. RePEc:eee:ecolet:v:194:y:2020:i:c:s0165176520302433.

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2020Market competition and pricing strategies in retail supply chains. (2020). Choi, Jeonghoon ; Jung, Ilyoung ; Park, Imsu. In: Managerial and Decision Economics. RePEc:wly:mgtdec:v:41:y:2020:i:8:p:1528-1538.

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2020Retail store churn and performance – The moderating role of sales amplitude and unpredictability. (2020). Struckell, Elisabeth M ; Patel, Pankaj C ; Manikas, Andrew S ; Ojha, Divesh. In: International Journal of Production Economics. RePEc:eee:proeco:v:222:y:2020:i:c:s0925527319303305.

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2020Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail. (2020). Saarijrvi, Hannu ; Karjaluoto, Heikki ; Tyrvinen, Olli. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698919314882.

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2020Consumer privacy and the future of data-based innovation and marketing. (2020). Goldfarb, Avi ; Tucker, Catherine ; Bleier, Alexander. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:37:y:2020:i:3:p:466-480.

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2020The effectiveness of random discounts for migrating customers to the mobile channel. (2020). Zhang, Sha. In: Journal of Business Research. RePEc:eee:jbrese:v:110:y:2020:i:c:p:272-281.

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2020Does online retail coupons and memberships create favourable psychological disposition?. (2020). Dwivedi, Yogesh K ; Foroudi, Pantea ; Balakrishnan, Janarthanan. In: Journal of Business Research. RePEc:eee:jbrese:v:116:y:2020:i:c:p:229-244.

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2020Mediated-moderated effects: High and low store image, brand awareness, perceived value from mini and supermarkets retail stores. (2020). Eberle, Luciene ; Milan, Gabriel Sperandio ; de Toni, Deonir ; Graciola, Ana Paula. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:55:y:2020:i:c:s0969698919308793.

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2020The effect of specific discount pattern in terms of price promotions on perceived price attractiveness and purchase intention: An experimental research. (2020). Kiitapci, Olgun ; Soysal, Aye Nur ; Bykdaa, Naci. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:55:y:2020:i:c:s0969698919315383.

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2020Winning strategies for customer loyalty in the sharing economy: A mixed-methods study. (2020). Marimon, Frederic ; Akhmedova, Anna ; Mas-Machuca, Marta. In: Journal of Business Research. RePEc:eee:jbrese:v:112:y:2020:i:c:p:33-44.

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2020Tourists perception of time: Directions for design. (2020). Pearce, Philip L. In: Annals of Tourism Research. RePEc:eee:anture:v:83:y:2020:i:c:s0160738320300761.

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2020Revisiting customer analytics capability for data-driven retailing. (2020). Yanamandram, Venkata ; Akter, Shahriar ; Hossain, Md Afnan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:56:y:2020:i:c:s0969698919314523.

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2020Impact of sales Promotions benefits on perceived value: Does product category moderate the results?. (2020). Verma, Priyanka ; Sinha, Somesh Kumar. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:52:y:2020:i:c:s0969698917307567.

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2020Autonomous Shopping Systems: Identifying and Overcoming Barriers to Consumer Adoption. (2020). Johar, Gita Venkataramani ; de Bellis, Emanuel. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:1:p:74-87.

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2020An evolutionary game theoretic model for analyzing retailers’ behavior when introducing economy and premium private labels. (2020). Raissi, Gholam Ali ; Hejazi, Seyed Reza ; Assarzadegan, Parisa. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698919315620.

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2020Disentangling language from ethnic preferences in the recruitment of domestic workers: A discrete choice experiment. (2020). Verhaest, Dieter ; Rousseau, Sandra ; Adriaenssens, Stef ; Theys, Tobias ; Deschacht, Nick. In: Journal of Business Research. RePEc:eee:jbrese:v:117:y:2020:i:c:p:144-151.

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2020Understanding the value process: Value creation in a luxury service context. (2020). Kessous, Aurelie ; Guais, Blandine ; Gronroos, Christian ; Visconti, Luca M ; Holmqvist, Jonas. In: Journal of Business Research. RePEc:eee:jbrese:v:120:y:2020:i:c:p:114-126.

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2020Luxury in the digital age: A multi-actor service encounter perspective. (2020). Fritze, Martin P ; Wirtz, Jochen ; Holmqvist, Jonas. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:747-756.

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Recent citations
Recent citations received in 2020

YearCiting document
2020Changing Grocery Shopping Behaviours Among Chinese Consumers At The Outset Of The COVID‐19 Outbreak. (2020). Cocastefaniak, Andres J ; Hallsworth, Alan G ; Li, Junxiong. In: Tijdschrift voor Economische en Sociale Geografie. RePEc:bla:tvecsg:v:111:y:2020:i:3:p:574-583.

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2020Political conservatism and preference for (a)symmetric brand logos. (2020). Chan, Eugene Y ; Northey, Gavin. In: Journal of Business Research. RePEc:eee:jbrese:v:115:y:2020:i:c:p:149-159.

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2020The conditional enjoyment-enhancing effect of shipping box aesthetics. (2020). Wetzels, Martin ; Schnurr, Benedikt. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698919314286.

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2020Applying the multisensory sculpture technique to explore the role of brand usage on multisensory brand experiences. (2020). Villasante-Arellano, Ana Josefina ; Castillo-Villar, Fernando Rey. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s096969891931567x.

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2020Understanding Retail Experiences and Customer Journey Management. (2020). Roggeveen, Anne L ; Grewal, Dhruv. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:1:p:3-8.

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2020Making Hemp Choices: Evidence from Vermont. (2020). Gallagher, Katherine ; Lacasse, Hannah ; Kolodinsky, Jane. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:15:p:6287-:d:394520.

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2020Mindful co-creation of transformative service for better well-being. (2020). My-Quyen, Mai Thi ; Thuy, Pham Ngoc ; Hau, Le Nguyen. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00422-9.

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Recent citations received in 2019

YearCiting document
2019Impact of Green IS, Service Innovation and Customer Experience in influencing Customer Satisfaction and Environmental Performance. (2019). Elidjen, Elidjen ; Alamsjah, Firdaus ; Sasmoko, Sasmoko. In: International Journal of Energy Economics and Policy. RePEc:eco:journ2:2019-06-45.

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2019Whats Mine Is a Hologram? How Shared Augmented Reality Augments Psychological Ownership. (2019). de Ruyter, KO ; Keeling, Debbie I ; Hilken, Tim ; Heller, Jonas ; Chylinski, Mathew ; Carrozzi, Amelia. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:48:y:2019:i:c:p:71-88.

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2019The Way the Wind Blows: Direction of Airflow Energizes Consumers and Fuels Creative Engagement. (2019). Izadi, Anoosha ; Patrick, Vanessa M ; Rudd, Melanie. In: Journal of Retailing. RePEc:eee:jouret:v:95:y:2019:i:4:p:143-157.

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2019Touching the Untouchable: Exploring Multi-Sensory Augmented Reality in the Context of Online Retailing. (2019). Heller, Jonas ; Keeling, Debbie I ; Mahr, Dominik ; de Ruyter, KO ; Chylinski, Mathew. In: Journal of Retailing. RePEc:eee:jouret:v:95:y:2019:i:4:p:219-234.

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Recent citations received in 2018

YearCiting document
2018Improving Hotel Services in Romania Using Marketing Campaigns. (2018). Andreea, MARIN-PANTELESCU . In: International Conference on Marketing and Business Development Journal. RePEc:aes:icmbdj:v:1:y:2018:i:2:p:56-68.

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2018Marketing Strategies of Services and Purchasing Incentives in Asia. (2018). Al, Firend. In: GATR Journals. RePEc:gtr:gatrjs:jmmr187.

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Recent citations received in 2017

YearCiting document
2017What factors determine e-satisfaction and consumer spending in e-commerce retailing?. (2017). Nisar, Tahir M ; Prabhakar, Guru. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:39:y:2017:i:c:p:135-144.

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2017Every step counts: When physical movement affects perceived value. (2017). Mathmann, Frank ; de Ruyter, KO ; Higgins, Tory E ; Chylinski, Mathew . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:39:y:2017:i:c:p:279-285.

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2017Understanding omni-channel shopping value: A mixed-method study. (2017). Hur, Elodie ; Ackermann, Claire-Lise ; Picot-Coupey, Karine. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:39:y:2017:i:c:p:314-330.

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2017The Future of Retailing. (2017). Grewal, Dhruv ; Nordfalt, Jens ; Roggeveen, Anne L. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:1-6.

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2017Enhancing Customer Engagement Through Consciousness. (2017). Grewal, Dhruv ; Nordfalt, Jens ; Sisodia, Rajendra ; Roggeveen, Anne L. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:55-64.

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2017The Magnitude of Change Effect in Store Remodeling. (2017). Danaher, Peter ; Sands, Sean J ; Ferraro, Carla R. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:4:p:440-457.

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2017USING BIG DATA TO PREDICT CONSUMER RESPONSES TO PROMOTIONAL DISCOUNTS AS PART OF SALES & OPERATIONS PLANNING. (2017). Manikas, Andrew ; Skiver, Ryan ; Godfrey, Michael. In: International Journal of Management and Marketing Research. RePEc:ibf:ijmmre:v:10:y:2017:i:1:p:69-78.

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2017Global consolidation of industries and business failures: insights from brick-and-mortar and online outlets. (2017). Amankwah-Amoah, Joseph. In: MPRA Paper. RePEc:pra:mprapa:82509.

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2017The self-concept life cycle and brand perceptions: An interdisciplinary perspective. (2017). Gonzalez-Jimenez, Hector . In: AMS Review. RePEc:spr:amsrev:v:7:y:2017:i:1:d:10.1007_s13162-017-0092-9.

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2017Big Data Analytics: A Review on Theoretical Contributions and Tools Used in Literature. (2017). Grover, Purva ; Kar, Arpan Kumar. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:18:y:2017:i:3:d:10.1007_s40171-017-0159-3.

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