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Journal of Financial Services Marketing / Palgrave Macmillan

Citation Profile [Updated: 2022-01-09 21:43:50]
5 Years H
4
Impact Factor
0.34
5 Years IF
0.24
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1990 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1991 0 0.08 0 0 0 0 0 0 0 0 0 0 0.04
1992 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1993 0 0.11 0 0 0 0 0 0 0 0 0 0 0.05
1994 0 0.12 0 0 0 0 0 0 0 0 0 0 0.06
1995 0 0.19 0 0 0 0 0 0 0 0 0 0 0.08
1996 0 0.22 0 0 0 0 0 0 0 0 0 0 0.1
1997 0 0.22 0 0 0 0 0 0 0 0 0 0 0.09
1998 0 0.26 0 0 0 0 0 0 0 0 0 0 0.12
1999 0 0.27 0 0 0 0 0 0 0 0 0 0 0.13
2000 0 0.32 0 0 0 0 0 0 0 0 0 0 0.14
2001 0 0.35 0 0 0 0 0 0 0 0 0 0 0.15
2002 0 0.37 0 0 0 0 0 0 0 0 0 0 0.19
2003 0 0.4 0 0 0 0 0 0 0 0 0 0 0.19
2004 0 0.44 0 0 1 1 0 0 0 0 0 0 0.2
2005 0 0.45 0 0 0 1 0 0 1 1 0 0 0.21
2006 0 0.46 0 0 0 1 0 0 1 1 0 0 0.2
2007 0 0.42 0 0 0 1 0 0 0 1 0 0 0.18
2008 0 0.44 0 0 0 1 0 0 0 1 0 0 0.2
2009 0 0.43 0 0 0 1 0 0 0 1 0 0 0.21
2010 0 0.43 0 0 0 1 0 0 0 0 0 0 0.18
2011 0 0.45 0 0 0 1 0 0 0 0 0 0 0.2
2012 0 0.45 0 0 0 1 0 0 0 0 0 0 0.19
2013 0 0.5 0 0 0 1 0 0 0 0 0 0 0.21
2014 0 0.51 0 0 0 1 0 0 0 0 0 0 0.2
2015 0 0.5 0 0 0 1 0 0 0 0 0 0 0.19
2016 0 0.5 0 0 28 29 18 0 0 0 0 0 0.18
2017 0.07 0.5 0.04 0.07 23 52 14 2 2 28 2 28 2 2 100 0 0.18
2018 0.04 0.54 0.05 0.04 21 73 27 4 6 51 2 51 2 4 100 1 0.05 0.21
2019 0.07 0.58 0.09 0.1 8 81 5 7 13 44 3 72 7 1 14.3 0 0.21
2020 0.34 0.75 0.22 0.24 9 90 14 20 33 29 10 80 19 3 15 0 0.29
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
CIF: Cumulative impact factor
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12017Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance. (2017). Lindsay, Valerie ; Harrison, Tina ; Onyia, Okey Peter ; Abu-Salim, Taghreed. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0035-4.

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5
22018The customer experience ecosystem in two cultural contexts. (2018). Furrer, Olivier ; Barari, Mojtaba. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0053-x.

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5
32018Understanding credit card payment behavior among college students. (2018). Mims, Tina C ; Rylander, David H ; Singh, Shweta. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0042-0.

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4
42016Customers’ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs. (2016). Kabadayi, Sertan . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0005-2.

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4
52020The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry. (2020). Shams, Ghazal ; Rather, Raouf Ahmad ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00070-0.

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4
62016Online relationship marketing and affective customer commitment – The mediating role of trust. (2016). Narteh, Bedman ; Boateng, Sheena Lovia. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.5.

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4
72020Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (2020). Srivastava, R K ; Singh, Sindhu. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00074-w.

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4
82018Customer experience in omni-channel banking services. (2018). Makkonen, Hannu ; Komulainen, Hanna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0057-6.

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4
92019Demographic influences on consumer decisions in the banking sector: evidence from India. (2019). Arora, Sangeeta ; Kaur, Harpreet. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:3:d:10.1057_s41264-019-00067-4.

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4
102020What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (2020). Ananda, S ; al Lawati, Anis Moosa ; Devesh, Sonal. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00072-y.

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3
112018The perils of overconfidence: Why many consumers fail to seek advice when they really should. (2018). Lewis, David R. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0048-7.

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3
122018The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty. (2018). Mukerjee, Kaushik . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0039-8.

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3
132018Online banking services: a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction. (2018). Perin, Marcelo Gattermann ; Sampaio, Claudio Hoffmann ; Ladeira, Wagner Junior ; Santini, Fernando Oliveira. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0059-4.

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3
142020Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services. (2020). Bhatt, Kedar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00069-7.

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3
152016Examining the impact of the attractiveness of alternatives on customers’ perceptions of price tolerance: Moderation and mediation analyses. (2016). Temerak, Mohamed Sobhy. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:4:d:10.1057_s41264-016-0010-5.

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2
162016Muslim religiosity and purchase intention of different categories of Islamic financial products. (2016). Sharma, Revti Raman ; Fam, Kim-Shyan ; Newaz, Farhana Tahmida. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.7.

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2
172020Elderly consumers and financial choices: A systematic review. (2020). Sestino, Andrea ; Amatulli, Cesare ; Guido, Gianluigi. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00077-7.

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2
182018Testing the risk as feeling and risk as analysis perspective for insurance: the antecedents of purchasing unit-linked life insurance products. (2018). Schlager, Tobias ; Huber, Carin . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0040-2.

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2
192018Women are scaredy-cats and men are conquerors?. (2018). Rawitzer, Heike ; Pirsch, Elisabeth ; Hari, Jurg. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0045-x.

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2
202016How the unbanked cope with financial exclusion: Evidence from Pakistan. (2016). Uusitalo, Outi ; Kamran, Sohail. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.6.

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2
212016An intersectional approach to evaluating consumer financial literacy. (2016). Oconnor, Genevieve ; Nejad, Mohammad G. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:4:d:10.1057_s41264-016-0014-1.

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2
222017Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking. (2017). Sarpong, Frederick Asafo-Adjei ; Wilson, Alan ; Al-Shuridah, Obaid ; Frimpong, Kwabena. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0037-2.

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2
232017Impact of website characteristics on relationship quality: a comparison of banks financial cooperatives. (2017). Fortin, Annick ; Ricard, Line ; Rajaobelina, Lova ; Brun, Isabelle. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0036-3.

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2
242018Effects of market returns and market volatility on investor risk tolerance. (2018). Droms, William G ; Carlson, Kurt ; Hatch, Courtney Droms. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0049-6.

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2
252016Mobile nudging: Youth engagement with banking apps. (2016). Gardezi, Fatima ; Hansen, Paul ; Wijland, Roel . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:1:d:10.1057_fsm.2016.1.

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1
262018Exploring advertising as an antecedent to brand experience dimensions: an experimental study. (2018). Bapat, Dhananjay. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0056-7.

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1
272019The role of cognitive style, gullibility, and demographics on the use of social media for financial decision making. (2019). Estelami, Hooman ; Florendo, Jenna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00064-7.

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1
282017Framing the decision to buy long-term care insurance: losses and gains in the context of statistical and narrative evidence. (2017). Mills, Robert ; Hopewood, Katherine ; Pincus, Jeremy. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:1:d:10.1057_s41264-017-0019-4.

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1
292016College students and credit card companies: Implications of attitudes. (2016). Mims, Tina C ; Rylander, David H ; Singh, Shweta. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0007-0.

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1
302020Exploring customer’s mobile banking experiences and expectations among generations X, Y and Z. (2020). Shams, Ghazal ; Oikarinen, Eeva-Liisa ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00071-z.

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1
312017How objective and subjective knowledge affect insurance choices. (2017). Paul, Pallab ; Spence, Mark T ; Kuusela, Hannu. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0034-5.

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1
322019Factors affecting Islamic banking behavioral intention: the moderating effects of customer marketing practices and financial considerations. (2019). Hassan, M. Kabir ; Zaher, Tarek ; Hazrul, Nik Mohd ; Hoque, Mohammad Enamul. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00060-x.

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1
332017Internal branding experiences in the financial services sector in South Africa. (2017). du Preez, Rose. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:1:d:10.1057_s41264-017-0018-5.

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1
342020Developing cross-selling capability in key corporate bank relationships: the case of a Nordic Bank. (2020). Wendelin, Robert ; Cripps, Helen ; Salo, Jari. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00076-8.

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1
352018Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment. (2018). Arcand, Manon ; Tep, Sandrine Prom ; Brun, Isabelle ; Rajaobelina, Lova. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0051-z.

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1
362017The importance of service quality in British Muslim’s choice of an Islamic or non-Islamic bank account. (2017). Robson, Julie ; Abdullrahim, Najat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0025-6.

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1
372021Mediation between financial risk tolerance and equity ownership: assessing the role of financial knowledge underconfidence. (2021). Rabbani, Abed G ; Heo, Wookjae ; Lee, Jaemin. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00088-y.

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1
382018Effects of culture and financial literacy among Chinese-Americans on participating in financial services. (2018). Clendenen, Gary ; Devasagayam, Raj ; Sun, Jie ; Zhao, Fang. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0044-y.

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1
392018Corporate greed: its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers. (2018). Chircop, Saviour ; Konietzny, Jirka ; Vella, Joseph ; Caruana, Albert. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0050-0.

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1
402016Demographic product segmentation in financial services products in Australia and New Zealand. (2016). Silva, Sidath ; Winchester, Maxwell ; Lees, Gavin. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0004-3.

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1
412017Trust in financial services: the influence of demographics and dispositional characteristics. (2017). McKechnie, Sally ; Devlin, James F ; S M A Moin, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0023-8.

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1
422021Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts. (2021). Ali, Liaqat ; Kaur, Simranjit ; Al-Emran, MD ; Hassan, Kabir M. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00082-w.

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1
432018Developing technologically induced environments: the case of the Nigerian banking sector. (2018). Lancaster, Geoff ; Howell, Kerry E ; Ozuem, Wilson. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0043-z.

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1
442016Trust in cross-cultural b2b financial service relationships: The role of shared values. (2016). Brennan, Ross ; Houjeir, Roudaina. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.4.

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1
452016Customer emotional regulation and relationship quality: Evidence from the banking industry. (2016). Altarifi, Shadi ; Alnawas, Ibrahim. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:4:d:10.1057_s41264-016-0012-3.

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1
462020Independent financial adviser (IFA)-based brand equity pyramid. (2020). Thomson, John R ; Omar, Maktoba ; Ensor, John ; Tjandra, Nathalia C. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00073-x.

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1
472016Sequential loss of self-control: Exploring the antecedents and consequences of student credit card debt. (2016). Schibrowsky, John E ; Dahl, Andrew J ; Peltier, James W. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0002-5.

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1
482017Measuring service quality in Ghana: a crossvergence cultural perspective. (2017). , Gloria ; Yalley, Andrews A. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0021-x.

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1
492021Determinants of mobile bank usage among the bank users in North India. (2021). Vishnani, Sushama ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00083-9.

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1
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12017Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance. (2017). Lindsay, Valerie ; Harrison, Tina ; Onyia, Okey Peter ; Abu-Salim, Taghreed. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0035-4.

Full description at Econpapers || Download paper

5
22018The customer experience ecosystem in two cultural contexts. (2018). Furrer, Olivier ; Barari, Mojtaba. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0053-x.

Full description at Econpapers || Download paper

5
32016Customers’ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs. (2016). Kabadayi, Sertan . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0005-2.

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4
42020Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (2020). Srivastava, R K ; Singh, Sindhu. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00074-w.

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4
52020The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry. (2020). Shams, Ghazal ; Rather, Raouf Ahmad ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00070-0.

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4
62018Customer experience in omni-channel banking services. (2018). Makkonen, Hannu ; Komulainen, Hanna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0057-6.

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4
72019Demographic influences on consumer decisions in the banking sector: evidence from India. (2019). Arora, Sangeeta ; Kaur, Harpreet. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:3:d:10.1057_s41264-019-00067-4.

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4
82018Understanding credit card payment behavior among college students. (2018). Mims, Tina C ; Rylander, David H ; Singh, Shweta. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0042-0.

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4
92020Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services. (2020). Bhatt, Kedar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00069-7.

Full description at Econpapers || Download paper

3
102020What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (2020). Ananda, S ; al Lawati, Anis Moosa ; Devesh, Sonal. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00072-y.

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3
112018The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty. (2018). Mukerjee, Kaushik . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0039-8.

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3
122016Online relationship marketing and affective customer commitment – The mediating role of trust. (2016). Narteh, Bedman ; Boateng, Sheena Lovia. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.5.

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3
132018Online banking services: a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction. (2018). Perin, Marcelo Gattermann ; Sampaio, Claudio Hoffmann ; Ladeira, Wagner Junior ; Santini, Fernando Oliveira. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0059-4.

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3
142018The perils of overconfidence: Why many consumers fail to seek advice when they really should. (2018). Lewis, David R. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0048-7.

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3
152016Muslim religiosity and purchase intention of different categories of Islamic financial products. (2016). Sharma, Revti Raman ; Fam, Kim-Shyan ; Newaz, Farhana Tahmida. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.7.

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2
162020Elderly consumers and financial choices: A systematic review. (2020). Sestino, Andrea ; Amatulli, Cesare ; Guido, Gianluigi. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00077-7.

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2
172016How the unbanked cope with financial exclusion: Evidence from Pakistan. (2016). Uusitalo, Outi ; Kamran, Sohail. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.6.

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2
182018Women are scaredy-cats and men are conquerors?. (2018). Rawitzer, Heike ; Pirsch, Elisabeth ; Hari, Jurg. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0045-x.

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2
192016An intersectional approach to evaluating consumer financial literacy. (2016). Oconnor, Genevieve ; Nejad, Mohammad G. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:4:d:10.1057_s41264-016-0014-1.

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202018Effects of market returns and market volatility on investor risk tolerance. (2018). Droms, William G ; Carlson, Kurt ; Hatch, Courtney Droms. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0049-6.

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212017Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking. (2017). Sarpong, Frederick Asafo-Adjei ; Wilson, Alan ; Al-Shuridah, Obaid ; Frimpong, Kwabena. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0037-2.

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222016Examining the impact of the attractiveness of alternatives on customers’ perceptions of price tolerance: Moderation and mediation analyses. (2016). Temerak, Mohamed Sobhy. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:4:d:10.1057_s41264-016-0010-5.

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232017Impact of website characteristics on relationship quality: a comparison of banks financial cooperatives. (2017). Fortin, Annick ; Ricard, Line ; Rajaobelina, Lova ; Brun, Isabelle. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0036-3.

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Citing documents used to compute impact factor: 10
YearTitle
2020Negative and positive customer shopping experience in an online context. (2020). Surachartkumtonkun, Jiraporn ; Ross, Mitchell ; Barari, Mojtaba. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:53:y:2020:i:c:s0969698919307039.

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2020Empirical Evidence of a Changing Operating Cost Structure and Its Impact on Banks’ Operating Profit: The Case of Germany. (2020). Diener, Florian. In: Journal of Risk and Financial Management. RePEc:gam:jjrfmx:v:13:y:2020:i:10:p:247-:d:431182.

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2020.

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2020Impact of Financial Education on Adolescent Financial Capability: Evidence from a Pilot Randomized Experiment. (2020). Feng, Alex Yue. In: Child Indicators Research. RePEc:spr:chinre:v:13:y:2020:i:4:d:10.1007_s12187-019-09704-9.

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2020Competence, Confidence, and Gender: The Role of Objective and Subjective Financial Knowledge in Household Finance. (2020). Skagerlund, Kenny ; Ahmed, Ali ; Lind, Therese ; Tinghog, Gustav ; Vastfjall, Daniel ; Stromback, Camilla. In: Journal of Family and Economic Issues. RePEc:kap:jfamec:v:41:y:2020:i:4:d:10.1007_s10834-020-09678-9.

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2020The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States. (2020). Rudien, Elz ; Morkunas, Mangirdas. In: Journal of Open Innovation: Technology, Market, and Complexity. RePEc:gam:joitmc:v:6:y:2020:i:3:p:77-:d:409819.

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2020Trends in Life Insurance Demand and Lapse Literature. (2020). Patricia, Born ; Klime, Poposki ; Fernanda, Strozzi ; Bojan, Srbinoski. In: Asia-Pacific Journal of Risk and Insurance. RePEc:bpj:apjrin:v:14:y:2020:i:2:p:46:n:2.

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2020Exploring customer’s mobile banking experiences and expectations among generations X, Y and Z. (2020). Shams, Ghazal ; Oikarinen, Eeva-Liisa ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00071-z.

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2020CONSUMER VULNERABILITY: OVERVIEW AND SYNTHESIS OF THE CURRENT STATE OF KNOWLEDGE AND FUTURE SERVICE-RELATED RESEARCH DIRECTIONS. (2020). Rotzmeier-Keuper, Julia. In: Working Papers Dissertations. RePEc:pdn:dispap:65.

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2020Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services. (2020). Bhatt, Kedar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00069-7.

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2018Does prevention as an investment strategy explain the intention to purchase guarantees for unit-linked life insurance?. (2018). Luca, Daliana. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0052-y.

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