Citation analysis for Service Business / Springer

Citation Profile [Updated: 2022-01-09 21:43:50]

5 Years H

Impact Factor

0.63

5 Years IF

0.52

Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw Data

	IF	AIF	CIF	IF5	DOC	CDO	CIT	NCI	CCU	D2Y	C2Y	D5Y	C5Y	SC	%SC	CiY	II	AII
1990	0	0.09	0	0	0	0	0		0	0		0			0		0	0.04
1991	0	0.08	0	0	0	0	0		0	0		0			0		0	0.04
1992	0	0.09	0	0	0	0	0		0	0		0			0		0	0.04
1993	0	0.11	0	0	0	0	0		0	0		0			0		0	0.05
1994	0	0.12	0	0	0	0	0		0	0		0			0		0	0.06
1995	0	0.19	0	0	0	0	0		0	0		0			0		0	0.08
1996	0	0.22	0	0	0	0	0		0	0		0			0		0	0.1
1997	0	0.22	0	0	0	0	0		0	0		0			0		0	0.09
1998	0	0.26	0	0	0	0	0		0	0		0			0		0	0.12
1999	0	0.27	0	0	0	0	0		0	0		0			0		0	0.13
2000	0	0.32	0	0	0	0	0		0	0		0			0		0	0.14
2001	0	0.35	0	0	0	0	0		0	0		0			0		0	0.15
2002	0	0.37	0	0	0	0	0		0	0		0			0		0	0.19
2003	0	0.4	0	0	0	0	0		0	0		0			0		0	0.19
2004	0	0.44	0	0	0	0	0		0	0		0			0		0	0.2
2005	0	0.45	0	0	0	0	0		0	0		0			0		0	0.21
2006	0	0.46	0	0	0	0	0		0	0		0			0		0	0.2
2007	0	0.42	0	0	20	20	90		0	0		0			0		0	0.18
2008	0.1	0.44	0.09	0.1	25	45	83	4	4	20	2	20	2	1	25	2	0.08	0.2
2009	0.16	0.43	0.16	0.16	25	70	139	11	15	45	7	45	7		0		0	0.21
2010	0.18	0.43	0.21	0.16	22	92	56	19	34	50	9	70	11	12	63.2	5	0.23	0.18
2011	0.34	0.45	0.4	0.26	23	115	119	46	80	47	16	92	24	36	78.3	7	0.3	0.2
2012	0.18	0.45	0.3	0.19	28	143	116	43	123	45	8	115	22	36	83.7	1	0.04	0.19
2013	0.29	0.5	0.28	0.21	36	179	131	50	173	51	15	123	26	33	66	2	0.06	0.21
2014	0.3	0.51	0.29	0.21	33	212	89	61	234	64	19	134	28	47	77		0	0.2
2015	0.22	0.5	0.38	0.27	38	250	126	95	329	69	15	142	38	55	57.9	2	0.05	0.19
2016	0.3	0.5	0.48	0.41	38	288	153	139	468	71	21	158	64	59	42.4	2	0.05	0.18
2017	0.33	0.5	0.43	0.37	40	328	83	142	610	76	25	173	64	74	52.1		0	0.18
2018	0.59	0.54	0.62	0.43	34	362	81	226	836	78	46	185	79	126	55.8	5	0.15	0.21
2019	0.42	0.58	0.57	0.41	34	396	46	225	1061	74	31	183	75	140	62.2	3	0.09	0.21
2020	0.63	0.75	0.55	0.52	24	420	24	231	1292	68	43	184	96	86	37.2	4	0.17	0.29

IF:	Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for series in RePEc in year y
CIF:	Cumulative impact factor
IF5:	Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CIT:	Number of citations to papers published in year y
NCI:	Number of citations in year y
CCU:	Cumulative number of citations to papers published until year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
SC:	selft citations in y to articles published in y-1 plus y-2
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series

#	Year	Title	Cited
1	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	43
2	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	31
3	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	23
4	2007	The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Olson, David ; Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers \|\| Download paper	21
5	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	20
6	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	19
7	2016	Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y. Full description at Econpapers \|\| Download paper	19
8	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	18
9	2009	Dimensions of service quality and satisfaction in healthcare: a patientÃ¢â¬â¢s satisfaction index. (2009). Raposo, MÃÆÃÂ¡rio ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	16
10	2008	Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers \|\| Download paper	16
11	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	15
12	2012	The effect of the servicescape on customersÃ¢â¬â¢ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	15
13	2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper	14
14	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	13
15	2013	Reversed servitization paths: a case analysis of two manufacturers. (2013). Finne, Max ; Holmstrom, Jan ; Brax, Saara . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537. Full description at Econpapers \|\| Download paper	13
16	2010	Success factors of platform leadership in web 2.0 service business. (2010). Lee, Sang ; Noh, Yonghwi ; Kim, Tae Wan. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103. Full description at Econpapers \|\| Download paper	13
17	2011	How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212. Full description at Econpapers \|\| Download paper	13
18	2009	Entrepreneurial orientation and the performance of service business. (2009). Lee, Sang ; Lim, Seongbae . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	12
19	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	12
20	2013	Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers \|\| Download paper	12
21	2007	Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139. Full description at Econpapers \|\| Download paper	12
22	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	11
23	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	11
24	2016	Customer participation to co-create value in human transformative services: a study of higher education and health care services. (2016). Thuy, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0285-y. Full description at Econpapers \|\| Download paper	11
25	2015	Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Nasurdin, Aizzat ; Tan, Cheng ; Ahmad, Noor . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360. Full description at Econpapers \|\| Download paper	11
26	2020	Ã¢â¬ÅUntactÃ¢â¬Â: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2. Full description at Econpapers \|\| Download paper	11
27	2015	Developing service innovation capability in the hotel industry. (2015). Tang, Ta-Wei ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113. Full description at Econpapers \|\| Download paper	10
28	2016	Northern and southern Italian social cooperatives during the economic crisis: a multiple factor analysis. (2016). Costa, Ericka ; Carini, Chiara . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0274-1. Full description at Econpapers \|\| Download paper	10
29	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	10
30	2016	The effect of pre-flight attendantsÃ¢â¬â¢ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service. (2016). Jeon, Aeeun . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0273-2. Full description at Econpapers \|\| Download paper	10
31	2008	Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers \|\| Download paper	10
32	2015	Shaping innovation in European knowledge-intensive business services. (2015). Rubalcaba, Luis ; Gallego, Jorge ; Hipp, Christiane. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:41-55. Full description at Econpapers \|\| Download paper	10
33	2016	Innovation strategies, innovator types and openness: a study of KIBS firms in Spain. (2016). Rodriguez, Mercedes ; Shearmur, Richard ; Doloreux, David. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0286-x. Full description at Econpapers \|\| Download paper	9
34	2012	Social innovation, an analytical grid for understanding the social economy: the example of the QuÃÂ©bec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59. Full description at Econpapers \|\| Download paper	9
35	2017	The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Nguyen, LE ; Thuy, Pham Ngoc ; Tram, Pham Ngoc . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers \|\| Download paper	9
36	2016	Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses. (2016). Song, Bomi ; Lee, Changyong ; Yoon, Byungun ; Park, Yongtae. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0290-1. Full description at Econpapers \|\| Download paper	9
37		Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping. (2016). Ferreira, Joao ; Fernando, ; Stankeviien, Jelena ; Jalali, Marjan S. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0278-x. Full description at Econpapers \|\| Download paper	9
38	2012	The effects of motivations, trust, and privacy concern in social networking. (2012). Lin, Shi-Woei ; Liu, Yu-Cheng. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers \|\| Download paper	9
39	2012	Implementation of quality programs in health care organizations. (2012). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404. Full description at Econpapers \|\| Download paper	9
40	2013	The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435. Full description at Econpapers \|\| Download paper	8
41	2016	Customer forgiveness of unsatisfactory service: manifestations and antecedents. (2016). Luria, Gil ; Yagil, Dana . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0282-1. Full description at Econpapers \|\| Download paper	8
42	2011	The customisation framework for roadmapping product-service integration. (2011). Geum, Youngjung ; Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236. Full description at Econpapers \|\| Download paper	8
43	2013	Conceptual analysis and implementation of an integrated CRM system for service providers. (2013). Cheng, Lai-Yu ; Yang, Chih-Wei . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:307-328. Full description at Econpapers \|\| Download paper	8
44	2019	Motivation triggers for customer participation in value co-creation. (2019). Hong, Soon-Goo ; Trimi, Silvana ; Palma, Freida C. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00395-w. Full description at Econpapers \|\| Download paper	8
45	2010	Focus on practice service process innovation in the Brazilian electric energy sector. (2010). Uriona-Maldonado, Mauricio ; Varvakis, Gregorio ; Souza, Leonardo . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:77-88. Full description at Econpapers \|\| Download paper	7
46	2014	Complaint, patience, and neglect: responses to a dissatisfying service experience. (2014). Ro, Heejung . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:2:p:197-216. Full description at Econpapers \|\| Download paper	7
47	2007	Strategic supply chain choices for multi-channel Internet retailers. (2007). Metters, Richard ; Walton, Steve . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:317-331. Full description at Econpapers \|\| Download paper	7
48	2017	The role of other customers during self-service technology failure. (2017). Yi, Youjae ; Kim, Seoyoung . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0325-2. Full description at Econpapers \|\| Download paper	7
49	2013	Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Hur, Won-Moo ; Kim, Hanna . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119. Full description at Econpapers \|\| Download paper	7
50	2014	Knowledge intensive business services and their impact on innovation in China. (2014). Wu, Yanrui ; Shi, Xing ; Zhao, Dingtao. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:4:p:479-498. Full description at Econpapers \|\| Download paper	7

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2016	Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y. Full description at Econpapers \|\| Download paper	13
2	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	11
3	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	10
4	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	9
5	2020	Ã¢â¬ÅUntactÃ¢â¬Â: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2. Full description at Econpapers \|\| Download paper	9
6	2013	Reversed servitization paths: a case analysis of two manufacturers. (2013). Finne, Max ; Holmstrom, Jan ; Brax, Saara . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537. Full description at Econpapers \|\| Download paper	8
7	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	8
8	2018	Alleviating job stress to improve service employee work affect: the influence of rewarding. (2018). Elmada, Aye Banu ; Ellinger, Alexander E. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0340-y. Full description at Econpapers \|\| Download paper	7
9	2017	HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2. Full description at Econpapers \|\| Download paper	7
10	2016	Customer participation to co-create value in human transformative services: a study of higher education and health care services. (2016). Thuy, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0285-y. Full description at Econpapers \|\| Download paper	7
11	2015	Shaping innovation in European knowledge-intensive business services. (2015). Rubalcaba, Luis ; Gallego, Jorge ; Hipp, Christiane. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:41-55. Full description at Econpapers \|\| Download paper	7
12	2019	Motivation triggers for customer participation in value co-creation. (2019). Hong, Soon-Goo ; Trimi, Silvana ; Palma, Freida C. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00395-w. Full description at Econpapers \|\| Download paper	7
13	2017	The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Nguyen, LE ; Thuy, Pham Ngoc ; Tram, Pham Ngoc . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers \|\| Download paper	7
14	2016	Customer forgiveness of unsatisfactory service: manifestations and antecedents. (2016). Luria, Gil ; Yagil, Dana . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0282-1. Full description at Econpapers \|\| Download paper	7
15	2019	Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9. Full description at Econpapers \|\| Download paper	7
16	2018	Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Lindhult, Erik ; Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1. Full description at Econpapers \|\| Download paper	7
17	2018	A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains. (2018). Chen, Hsi-Tien ; Lin, Yun-Tsan . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0354-5. Full description at Econpapers \|\| Download paper	6
18	2015	Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Nasurdin, Aizzat ; Tan, Cheng ; Ahmad, Noor . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360. Full description at Econpapers \|\| Download paper	6
19	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	6
20	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	6
21	2016	Innovation strategies, innovator types and openness: a study of KIBS firms in Spain. (2016). Rodriguez, Mercedes ; Shearmur, Richard ; Doloreux, David. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0286-x. Full description at Econpapers \|\| Download paper	6
22	2017	The role of other customers during self-service technology failure. (2017). Yi, Youjae ; Kim, Seoyoung . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0325-2. Full description at Econpapers \|\| Download paper	6
23	2017	Online determinants of e-customer satisfaction: application to website purchases in tourism. (2017). Pereira, Helia Gonalves ; Rita, Paulo ; Salgueiro, Maria Fatima . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0313-6. Full description at Econpapers \|\| Download paper	6
24	2016	The effect of pre-flight attendantsÃ¢â¬â¢ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service. (2016). Jeon, Aeeun . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0273-2. Full description at Econpapers \|\| Download paper	6
25	2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper	5
26	2019		5
27	2017	Corporate social responsibility and bank risk profile: evidence from Europe. (2017). Gambetta, Nicolas ; Zorio-Grima, Ana ; Garcia-Benau, Maria Antonia. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0318-1. Full description at Econpapers \|\| Download paper	5
28	2012	The effect of the servicescape on customersÃ¢â¬â¢ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	5
29	2016	Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping. (2016). Ferreira, Joao ; Fernando, ; Stankeviien, Jelena ; Jalali, Marjan S. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0278-x. Full description at Econpapers \|\| Download paper	5
30	2018	Online travel information value and its influence on the continuance usage intention of social media. (2018). Jung, Heejin ; Kim, Taegoo Terry ; Hur, Kyungsuk ; Lee, Gyehee. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0339-4. Full description at Econpapers \|\| Download paper	5
31	2016	TouristsÃ¢â¬â¢ participation and preference-related belief in co-creating value of experience: a nature-based perspective. (2016). Su, Che-Jen ; Lorgnier, Nicolas ; Wang, Jun-Ren ; Bouchet, Patrick ; Lebrun, Anne-Marie ; Yang, Jin-Hsing . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0292-z. Full description at Econpapers \|\| Download paper	5
32	2016	Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses. (2016). Song, Bomi ; Lee, Changyong ; Yoon, Byungun ; Park, Yongtae. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0290-1. Full description at Econpapers \|\| Download paper	5
33	2015	The effects of emotional display rules on flight attendantsÃ¢â¬â¢ emotional labor strategy, job burnout and performance. (2015). Lee, Chongho ; Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:409-425. Full description at Econpapers \|\| Download paper	5
34	2013	Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers \|\| Download paper	5
35	2019		5
36	2017	Customer-to-customer interactions on customer citizenship behavior. (2017). Ho, Jin ; Yoo, Jay Jaewon . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7. Full description at Econpapers \|\| Download paper	5
37	2016	Cognitive and affective constituents of the consumption experience in retail service settings: effects on store loyalty. (2016). Kabadayi, Ebru Tumer ; Yilmaz, Cengiz ; Alan, Alev Kocak . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0288-8. Full description at Econpapers \|\| Download paper	5
38	2017	The effect of self-checkout quality on customer satisfaction and repatronage in a retail context. (2017). Fernandes, Teresa ; Pedroso, Rui . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0302-9. Full description at Econpapers \|\| Download paper	5
39	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	5
40	2011	The influence of cultural differences in cooperative learning through joint ventures. (2011). Benavides-Espinosa, Maria ; Roig-Dobon, Salvador . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:69-85. Full description at Econpapers \|\| Download paper	5
41	2018	From fantasy to reality: a study of pre-trip planning from the perspective of destination image attributes and temporal psychological distance. (2018). Tan, Wee-Kheng . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0337-6. Full description at Econpapers \|\| Download paper	4
42	2013	The moderating effect of culture on overall perceived value in the online purchasing process. (2013). Sabiote, Carmen ; Castaeda, J ; Frias, Dolores . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:83-102. Full description at Econpapers \|\| Download paper	4
43	2016	An evaluation scheme for productÃ¢â¬âservice system models: development of evaluation criteria and case studies. (2016). Kim, Kwang-Jae ; Park, Kwangtae ; Hong, Yoo-Suk ; Lee, Dong-Hee ; Lim, Chie-Hyeon ; Heo, Jun-Yeon . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0280-3. Full description at Econpapers \|\| Download paper	4
44	2018	Two-sided effects of customer participation: roles of relationships and social-interaction values in social services. (2018). Park, Cheol ; Lee, Thae Min ; Jun, Jongkun . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0357-2. Full description at Econpapers \|\| Download paper	4
45	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	4
46	2018	Quality management as a driver of innovation in the service industry. (2018). Gonzalez-Cruz, Tomas Felix ; Botella-Carrubi, Dolores ; Roig-Tierno, Norat. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0360-7. Full description at Econpapers \|\| Download paper	4
47	2019		4
48	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	4
49	2019	Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance. (2019). Kim, Sung Tae ; Hwang, Taewon . In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00394-x. Full description at Econpapers \|\| Download paper	4
50	2018	Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Xiao, Lin ; Liu, Wenlong ; Fu, Bin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0. Full description at Econpapers \|\| Download paper	4

Citing documents used to compute impact factor: 43

Year	Title
2020	Tourist expectations and perception of service providers: a Brazilian perspective. (2020). Rodrigues, Ricardo ; Mainardes, Emerson Wagner ; Lima, Mariana Marques. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00406-4. Full description at Econpapers \|\| Download paper
2020	Analysis of the relationship between the perceived extent of a tourist destination and smartphone use. (2020). Liou, Pin-Ho ; Tan, Wee-Kheng. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:2:d:10.1007_s11628-020-00417-6. Full description at Econpapers \|\| Download paper
2020	How alluring is the online profile of tour guides?. (2020). , Alton ; Banerjee, Snehasish. In: Annals of Tourism Research. RePEc:eee:anture:v:81:y:2020:i:c:s0160738320300311. Full description at Econpapers \|\| Download paper
2020	Exploring the Interactions of Factory Workers in China: A Model Development Using the Grounded Theory Approach. (2020). Ting, Hiram ; Ning, Binyao ; Omar, Rosmini ; Ye, YE. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:17:p:6750-:d:401560. Full description at Econpapers \|\| Download paper
2020	Overcompensation as a service recovery strategy: the financial aspect of customersÃ¢â¬â¢ extra effort. (2020). Bali, Zsofia ; Kenesei, Zsofia . In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:2:d:10.1007_s11628-020-00413-w. Full description at Econpapers \|\| Download paper
2020	Impacts of service robots on service quality. (2020). Chiang, Ai-Hsuan ; Trimi, Silvana. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8. Full description at Econpapers \|\| Download paper
2020	Critical success factors in the sharing economy: a customer perspective. (2020). Kuo, Ming-Yen ; Huang, Shiu-Li. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00426-5. Full description at Econpapers \|\| Download paper
2020	Determinants of social commerce adoption in an emerging economy. (2020). Noh, Mi Jin ; Kim, Yang Sok ; Rahman, Tazizur ; Lee, Choong Kwon . In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00427-4. Full description at Econpapers \|\| Download paper
2020	Team innovation in retail services: the role of ambidextrous leadership and team learning. (2020). Lan, Yi-Chen ; Nakandala, Dilupa ; Tho, Nguyen Dinh ; Duc, La Anh. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-020-00412-x. Full description at Econpapers \|\| Download paper
2020	Cooperative sales promotion with a point-sharing policy: Advantages and limitations. (2020). Ruan, Xiao ; Feng, Xuehao ; Xu, Jie ; Moon, Ilkyeong. In: Omega. RePEc:eee:jomega:v:94:y:2020:i:c:s0305048318304481. Full description at Econpapers \|\| Download paper
2020	Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00410-8. Full description at Econpapers \|\| Download paper
2020	Chinese-Style Innovation and Its International Repercussions in the New Economic Times. (2020). Siraj, Ahsan ; Shen, Zhifeng ; Li, Junjie ; Zhu, Yongming ; Jiang, Hongbing. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:5:p:1859-:d:326916. Full description at Econpapers \|\| Download paper
2020	Main Factors for Understanding High Impacts on CSR Dimensions in the Finance Industry. (2020). Lopez, Belen ; Torres, Alfonso ; Vicente, Jose Antonio ; Ruozzi, Alberto. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:6:p:2395-:d:334276. Full description at Econpapers \|\| Download paper
2020	. Full description at Econpapers \|\| Download paper
2020	Performance implications of servitization: Does a Manufacturers service supply network matter?. (2020). Zhou, Dan ; Guo, Jingjing ; Zhao, Lilong ; Yan, Tingting. In: International Journal of Production Economics. RePEc:eee:proeco:v:219:y:2020:i:c:p:31-42. Full description at Econpapers \|\| Download paper
2020	The state-of-the-art of the theory on Product-Service Systems. (2020). Kumar, Maneesh ; Li, Ai Qiang ; Found, Pauline ; Claes, Bjorn. In: International Journal of Production Economics. RePEc:eee:proeco:v:222:y:2020:i:c:s0925527319303093. Full description at Econpapers \|\| Download paper
2020	Applying design science research methodology in the development of virtual reality forest management services. (2020). Parvinen, Petri ; Poyry, Essi ; Mattila, Osmo ; Holopainen, Jani. In: Forest Policy and Economics. RePEc:eee:forpol:v:116:y:2020:i:c:s1389934119304010. Full description at Econpapers \|\| Download paper
2020	Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers \|\| Download paper
2020	Mindful co-creation of transformative service for better well-being. (2020). My-Quyen, Mai Thi ; Thuy, Pham Ngoc ; Hau, Le Nguyen. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00422-9. Full description at Econpapers \|\| Download paper
2020	ÃÂ¢Ã¢âÂ¬ÃâHow does customer perception of salespeople influence the relationship? A study in an emerging economyÃÂ¢Ã¢âÂ¬. (2020). Vzquez-Carrasco, Rosario ; Jaraba, Ana Olavarra ; Fuentes-Blasco, Mara ; Cambra-Fierro, Jess J ; Arditto, Luis. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:54:y:2020:i:c:s0969698919301730. Full description at Econpapers \|\| Download paper
2020	Trust transfer from manufacturer to private label brand: The moderating role of grocery store format. (2020). Konuk, Faruk Anal. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:54:y:2020:i:c:s0969698919305168. Full description at Econpapers \|\| Download paper
2020	Omni-channel management in the new retailing era: A systematic review and future research agenda. (2020). , Chris ; Cai, Ya-Jun. In: International Journal of Production Economics. RePEc:eee:proeco:v:229:y:2020:i:c:s0925527320301195. Full description at Econpapers \|\| Download paper
2020	A service analytic approach to studying patient no-shows. (2020). Oztekin, Asil ; Dag, Ali ; Summerfield, Nichalin ; Nasir, Murtaza. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:2:d:10.1007_s11628-020-00415-8. Full description at Econpapers \|\| Download paper
2020	Text mining for the evaluation of public services: the case of a public bike-sharing system. (2020). Kim, Na Rang ; Hong, Soon Goo. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00419-4. Full description at Econpapers \|\| Download paper
2020	A Meta-Analysis of Industrial Security Research for Sustainable Organizational Growth. (2020). Chang, Hangbae ; Yu, Harang. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:22:p:9526-:d:445729. Full description at Econpapers \|\| Download paper
2020	. Full description at Econpapers \|\| Download paper
2020	A Systems Science Approach to Inter-Organisational Complementarity in Tourism SMEs. (2020). Rodriguez-Magaa, Alejandro ; Cardoso-Castro, Pedro Pablo ; Soto-Perez, Manuel ; Nuez-Rios, Juan E ; Sanchez-Garcia, Jacqueline Y. In: Systemic Practice and Action Research. RePEc:spr:syspar:v:33:y:2020:i:1:d:10.1007_s11213-019-09512-w. Full description at Econpapers \|\| Download paper
2020	Service quality in blood donation: satisfaction, trust and loyalty. (2020). Martin-Santana, Josefa D ; Melian-Alzola, Lucia. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00411-7. Full description at Econpapers \|\| Download paper
2020	The Influence of Internet Finance on the Sustainable Development of the Financial Ecosystem in China. (2020). Liu, Xinghua ; Wang, Chongren. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:6:p:2365-:d:333850. Full description at Econpapers \|\| Download paper
2020	The conflict between Apple and Samsung over patents and copyrights. (2020). al Musallami, Nabil ; Albasoos, Hani. In: Bussecon Review of Social Sciences (2687-2285). RePEc:adi:bsrsss:v:2:y:2020:i:3:p:1-17. Full description at Econpapers \|\| Download paper
2020	Studying dynamic market size-based adoption modeling & product diffusion under stochastic environment. (2020). Singh, Ompal ; Anand, Adarsh ; Singhal, Shakshi. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:161:y:2020:i:c:s0040162520311112. Full description at Econpapers \|\| Download paper
2020	Behaviors also Trickle Back: An Assessment of Customer Dysfunctional Behavior on Employees and Customers. (2020). Dakhan, Sarfraz Ahmed ; Tariq, Beenish ; Nawaz, Asif ; Bhutto, Niaz Ahmed ; Ariza-Montes, Antonio. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:20:p:8427-:d:427178. Full description at Econpapers \|\| Download paper
2020	Logistics integration in the supply chain: a resource dependence theory perspective. (2020). Hwang, Taewon ; Lee, Hong-Hee ; Kim, Sung Tae. In: International Journal of Quality Innovation. RePEc:spr:ijoqin:v:6:y:2020:i:1:d:10.1186_s40887-020-00039-w. Full description at Econpapers \|\| Download paper
2020	CustomersÃ¢â¬â¢ psychological ownership toward the third place. (2020). Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00418-5. Full description at Econpapers \|\| Download paper
2020	Examining the influence of brand-based value congruity: do the values of the International Olympic Committee really matter?. (2020). Orourke, Shawn M ; Su, Che-Jen ; Chanavat, Nicolas. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00409-1. Full description at Econpapers \|\| Download paper
2020	Deep Recurrent Convolutional Neural Network for Bankruptcy Prediction: A Case of the Restaurant Industry. (2020). Alaminos, David ; Becerra-Vicario, Rafael ; Fernandez-Gamez, Manuel A ; Aranda, Eva. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:12:p:5180-:d:376089. Full description at Econpapers \|\| Download paper
2020	Combining corporate governance indicators with stacking ensembles for financial distress prediction. (2020). Chang, Li-Shin ; Lu, Hung-Yuan ; Tsai, Chih-Fong ; Liang, Deron. In: Journal of Business Research. RePEc:eee:jbrese:v:120:y:2020:i:c:p:137-146. Full description at Econpapers \|\| Download paper
2020	Predicting SMEs Failure: Logistic Regression vs Artificial Neural Network Models. (2020). Hiau, Nur Adiana ; Abidin, Juraini Zainol ; Khaw, Karren Lee-Hwei. In: Capital Markets Review. RePEc:mfa:journl:v:28:y:2020:i:2:p:29-41. Full description at Econpapers \|\| Download paper
2020	The Implementation of Strategic Management in Greek Hospitality Businesses in Times of Crisis. (2020). Apostolopoulos, Nikolaos ; Varelas, Sotirios. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:17:p:7211-:d:408461. Full description at Econpapers \|\| Download paper
2020	COVID-19 Impacts and Recovery Strategies: The Case of the Hospitality Industry in Spain. (2020). del Mar, Maria ; Rodriguez-Anton, Jose Miguel. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:20:p:8599-:d:430305. Full description at Econpapers \|\| Download paper
2020	Study Abroad in Support of Higher Education Sustainability: An Application of Service Trade Strategies. (2020). Oh, Eunji ; Shin, Minsuk M. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:6:p:2556-:d:336357. Full description at Econpapers \|\| Download paper
2020	Flying on the clouds: how mobile applications enhance impulsive buying of low cost carriers. (2020). Chen, Chun-Der . In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00407-3. Full description at Econpapers \|\| Download paper
2020	Towards development of tourism industry: insights into tourist nutrition via food and impressions. (2020). Ryabova, Tatyana M ; Rogach, Olga V ; Frolova, Elena V. In: Entrepreneurship and Sustainability Issues. RePEc:ssi:jouesi:v:8:y:2020:i:2:p:840-857. Full description at Econpapers \|\| Download paper

Recent citations

Recent citations received in 2020

Year	Citing document
2020	Analysis for Growth Potential in Response to Changes in the Online Food Market. (2020). Kim, Jonghwa . In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:11:p:4386-:d:363620. Full description at Econpapers \|\| Download paper
2020	CustomersÃ¢â¬â¢ psychological ownership toward the third place. (2020). Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00418-5. Full description at Econpapers \|\| Download paper
2020	Text mining for the evaluation of public services: the case of a public bike-sharing system. (2020). Kim, Na Rang ; Hong, Soon Goo. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00419-4. Full description at Econpapers \|\| Download paper
2020	Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers \|\| Download paper

Recent citations received in 2019

Year	Citing document
2019	Online Grocery Shopping Acceptance: The Impact on The Perception of New Technologies and Loyalty in Retailing. (2019). Bauerova, Radka. In: Central European Business Review. RePEc:prg:jnlcbr:v:2019:y:2019:i:3:id:216:p:18-34. Full description at Econpapers \|\| Download paper
2019	How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior. (2019). Lacey, Russell ; Kim, Jiyoung ; Suh, Jaebeom. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00400-w. Full description at Econpapers \|\| Download paper

Recent citations received in 2018

Year	Citing document
2018	Illegitimate returns as a trigger for customersÃÂ¢Ã¢âÂ¬Ã¢âÂ¢ ethical dissonance. (2018). Seger-Guttmann, Tali ; Petruzzellis, Luca ; Wang, Chen-Ya ; Vilnai-Yavetz, Iris. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:120-131. Full description at Econpapers \|\| Download paper
2018	Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes. (2018). Lim, Chiehyeon ; Kim, Kwang-Jae. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:142-151. Full description at Econpapers \|\| Download paper
2018	An analytical model that links customer-perceived value and competitive strategies. (2018). Echchakoui, Said. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:6:y:2018:i:4:d:10.1057_s41270-018-0043-9. Full description at Econpapers \|\| Download paper
2018	Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator. (2018). Chou, Cindy Yunhsin ; Lin, Tzu-An ; Huang, Chin Hsiu. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0387-4. Full description at Econpapers \|\| Download paper
2018	The Factors Determining Employeesâ Positive Attitude to Innovations: A Case of Klaip?da Public Transport Companies. (2018). Julius, Paulikas. In: Management of Organizations: Systematic Research. RePEc:vrs:morgsr:v:79:y:2018:i:1:p:85-102:n:6. Full description at Econpapers \|\| Download paper

Recent citations received in 2017

Year	Citing document

10 most frequent citing series

#	Series	H	Cites
1	Service Business / Springer	13	612
2	Journal of Business Research / Elsevier	80	60
3	Sustainability / MDPI	48	59
4	Journal of Retailing and Consumer Services / Elsevier	31	51
5	Journal of Air Transport Management / Elsevier	42	28
6	Technological Forecasting and Social Change / Elsevier	37	26
7	International Journal of Production Economics / Elsevier	61	17
8	International Entrepreneurship and Management Journal / Springer	15	13
9	Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement / Springer	58	13
10	SAGE Open / SAGE Publications	9	10
11	Tourism Management / Elsevier	46	9