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Citation Profile [Updated: 2021-01-04 09:42:29]
5 Years H
13
Impact Factor
0.59
5 Years IF
0.47
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1990 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1991 0 0.08 0 0 0 0 0 0 0 0 0 0 0.04
1992 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1993 0 0.11 0 0 0 0 0 0 0 0 0 0 0.05
1994 0 0.12 0 0 0 0 0 0 0 0 0 0 0.06
1995 0 0.2 0 0 0 0 0 0 0 0 0 0 0.09
1996 0 0.23 0 0 0 0 0 0 0 0 0 0 0.1
1997 0 0.23 0 0 0 0 0 0 0 0 0 0 0.1
1998 0 0.27 0 0 0 0 0 0 0 0 0 0 0.12
1999 0 0.29 0 0 0 0 0 0 0 0 0 0 0.14
2000 0 0.34 0 0 0 0 0 0 0 0 0 0 0.15
2001 0 0.36 0 0 0 0 0 0 0 0 0 0 0.16
2002 0 0.39 0 0 0 0 0 0 0 0 0 0 0.2
2003 0 0.4 0 0 0 0 0 0 0 0 0 0 0.2
2004 0 0.46 0 0 0 0 0 0 0 0 0 0 0.2
2005 0 0.47 0 0 0 0 0 0 0 0 0 0 0.22
2006 0 0.47 0 0 0 0 0 0 0 0 0 0 0.21
2007 0 0.43 0 0 20 20 88 0 0 0 0 0 0.19
2008 0.1 0.45 0.09 0.1 25 45 78 4 4 20 2 20 2 1 25 2 0.08 0.21
2009 0.16 0.44 0.16 0.16 25 70 129 11 15 45 7 45 7 0 0 0.21
2010 0.18 0.44 0.21 0.16 22 92 53 19 34 50 9 70 11 12 63.2 5 0.23 0.18
2011 0.34 0.47 0.4 0.26 23 115 111 46 80 47 16 92 24 36 78.3 7 0.3 0.21
2012 0.18 0.47 0.3 0.19 28 143 111 43 123 45 8 115 22 36 83.7 1 0.04 0.19
2013 0.29 0.53 0.27 0.2 36 179 114 49 172 51 15 123 25 33 67.3 2 0.06 0.22
2014 0.3 0.54 0.29 0.21 33 212 76 61 233 64 19 134 28 47 77 0 0.21
2015 0.2 0.54 0.37 0.26 38 250 109 93 326 69 14 142 37 55 59.1 2 0.05 0.21
2016 0.3 0.54 0.49 0.42 38 288 118 141 467 71 21 158 66 59 41.8 3 0.08 0.19
2017 0.33 0.55 0.43 0.36 40 328 60 141 608 76 25 173 63 74 52.5 0 0.19
2018 0.58 0.64 0.61 0.41 34 362 50 221 829 78 45 185 76 126 57 4 0.12 0.25
2019 0.41 0.72 0.56 0.39 34 396 13 221 1050 74 30 183 72 140 63.3 3 0.09 0.27
2020 0.59 0.91 0.51 0.47 24 420 5 214 1264 68 40 184 86 86 40.2 4 0.17 0.32
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
CIF: Cumulative impact factor
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

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40
22009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

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27
32007The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Olson, David ; Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5.

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21
42011Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

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20
52012Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26.

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20
62014The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63.

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17
72008What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15.

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17
82009Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index. (2009). Raposo, Mário ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100.

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17
92008Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185.

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15
102012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295.

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14
112011The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294.

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13
122010Success factors of platform leadership in web 2.0 service business. (2010). Lee, Sang ; Noh, Yonghwi ; Kim, Tae Wan. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103.

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13
132013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

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13
142011How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212.

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13
152007Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139.

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12
162013Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398.

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11
172015Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565.

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11
182011Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12.

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11
192015Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40.

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11
202016Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y.

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11
212009Entrepreneurial orientation and the performance of service business. (2009). Lee, Sang ; Lim, Seongbae . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13.

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10
222013Reversed servitization paths: a case analysis of two manufacturers. (2013). Finne, Max ; Holmstrom, Jan ; Brax, Saara . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537.

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10
232008Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126.

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10
242015Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160.

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10
252013Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82.

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9
262016Customer participation to co-create value in human transformative services: a study of higher education and health care services. (2016). Thuy, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0285-y.

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9
272016The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service. (2016). Jeon, Aeeun . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0273-2.

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9
282015Developing service innovation capability in the hotel industry. (2015). Tang, Ta-Wei ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113.

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9
292012Implementation of quality programs in health care organizations. (2012). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404.

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9
302015Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Nasurdin, Aizzat ; Tan, Cheng ; Ahmad, Noor . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360.

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9
31Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping. (2016). Ferreira, Joao ; Fernando, ; Stankeviien, Jelena ; Jalali, Marjan S. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0278-x.

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8
322015Shaping innovation in European knowledge-intensive business services. (2015). Rubalcaba, Luis ; Gallego, Jorge ; Hipp, Christiane. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:41-55.

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8
332012The effects of motivations, trust, and privacy concern in social networking. (2012). Lin, Shi-Woei ; Liu, Yu-Cheng. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424.

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8
342013The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435.

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8
352016Innovation strategies, innovator types and openness: a study of KIBS firms in Spain. (2016). Rodriguez, Mercedes ; Shearmur, Richard ; Doloreux, David. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0286-x.

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8
362017The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Nguyen, LE ; Thuy, Pham Ngoc ; Tram, Pham Ngoc . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4.

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8
372016Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses. (2016). Song, Bomi ; Lee, Changyong ; Yoon, Byungun ; Park, Yongtae. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0290-1.

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7
382013Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Hur, Won-Moo ; Kim, Hanna . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119.

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7
392012Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59.

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7
402015Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes. (2015). Cambra-Fierro, Jesus ; Sese, Javier ; Melero-Polo, Iguacel. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:297-320.

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7
412012Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance. (2012). Kim, Sang-Man ; Oh, Jae-Young . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:297-321.

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7
422011An integrative research framework for the online social network service. (2011). Lee, Sang ; Chen, Liqiang. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:259-276.

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7
432009Finding critical success factors for virtual community marketing. (2009). Kim, Jae ; Yang, Kyung . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:2:p:149-171.

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7
442011The customisation framework for roadmapping product-service integration. (2011). Geum, Youngjung ; Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236.

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7
452012Innovation and imitation effects in the mobile telecommunication service market. (2012). Lee, Sang-Gun ; Kim, Si-Hyeon ; Park, Byeonghwa . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:265-278.

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7
462007Strategic supply chain choices for multi-channel Internet retailers. (2007). Metters, Richard ; Walton, Steve . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:317-331.

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7
472013Airline website loyalty formation and the moderating effects of gender and education. (2013). Forgas-Coll, Santiago ; Fandos-Roig, Juan ; Sanchez-Garcia, Javier ; Palau-Saumell, Ramon . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:255-274.

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7
482020“Untact”: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2.

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6
492015The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance. (2015). Lee, Chongho ; Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:409-425.

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6
502012Are success and survival factors the same for social and business ventures?. (2012). Simon-Moya, Virginia ; Ribeiro-Soriano, Domingo ; Revuelto-Taboada, Lorenzo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:219-242.

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6
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12012Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26.

Full description at Econpapers || Download paper

9
22009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

Full description at Econpapers || Download paper

8
32017HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2.

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6
42009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

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6
52018Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Lindhult, Erik ; Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1.

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6
62011Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

Full description at Econpapers || Download paper

6
72017The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Nguyen, LE ; Thuy, Pham Ngoc ; Tram, Pham Ngoc . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4.

Full description at Econpapers || Download paper

6
82015Shaping innovation in European knowledge-intensive business services. (2015). Rubalcaba, Luis ; Gallego, Jorge ; Hipp, Christiane. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:41-55.

Full description at Econpapers || Download paper

5
92015Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565.

Full description at Econpapers || Download paper

5
102016Customer participation to co-create value in human transformative services: a study of higher education and health care services. (2016). Thuy, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0285-y.

Full description at Econpapers || Download paper

5
112016The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service. (2016). Jeon, Aeeun . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0273-2.

Full description at Econpapers || Download paper

5
122016Innovation strategies, innovator types and openness: a study of KIBS firms in Spain. (2016). Rodriguez, Mercedes ; Shearmur, Richard ; Doloreux, David. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0286-x.

Full description at Econpapers || Download paper

5
132013Reversed servitization paths: a case analysis of two manufacturers. (2013). Finne, Max ; Holmstrom, Jan ; Brax, Saara . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537.

Full description at Econpapers || Download paper

5
142016Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y.

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5
152017The role of other customers during self-service technology failure. (2017). Yi, Youjae ; Kim, Seoyoung . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0325-2.

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4
162015Business–nonprofit partnerships: a new form of collaboration in a corporate responsibility and social innovation context. (2015). Garcia, Nuria ; Sanzo, Maria ; Alvarez, Luis ; Rey, Marta . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:4:p:611-636.

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4
172015Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Nasurdin, Aizzat ; Tan, Cheng ; Ahmad, Noor . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360.

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4
182015The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance. (2015). Lee, Chongho ; Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:409-425.

Full description at Econpapers || Download paper

4
192016An evaluation scheme for product–service system models: development of evaluation criteria and case studies. (2016). Kim, Kwang-Jae ; Park, Kwangtae ; Hong, Yoo-Suk ; Lee, Dong-Hee ; Lim, Chie-Hyeon ; Heo, Jun-Yeon . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0280-3.

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4
202013Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398.

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4
212018Alleviating job stress to improve service employee work affect: the influence of rewarding. (2018). Elmada, Aye Banu ; Ellinger, Alexander E. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0340-y.

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4
222020“Untact”: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2.

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4
232016Cognitive and affective constituents of the consumption experience in retail service settings: effects on store loyalty. (2016). Kabadayi, Ebru Tumer ; Yilmaz, Cengiz ; Alan, Alev Kocak . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0288-8.

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4
242016Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping. (2016). Ferreira, Joao ; Fernando, ; Stankeviien, Jelena ; Jalali, Marjan S. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0278-x.

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4
252012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295.

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4
262016Customer forgiveness of unsatisfactory service: manifestations and antecedents. (2016). Luria, Gil ; Yagil, Dana . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0282-1.

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4
272018From fantasy to reality: a study of pre-trip planning from the perspective of destination image attributes and temporal psychological distance. (2018). Tan, Wee-Kheng . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0337-6.

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4
282013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

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4
292008What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15.

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3
302018Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Soo Young . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x.

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3
312015Developing service innovation capability in the hotel industry. (2015). Tang, Ta-Wei ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113.

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3
322011The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294.

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3
332016Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses. (2016). Song, Bomi ; Lee, Changyong ; Yoon, Byungun ; Park, Yongtae. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0290-1.

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3
342015Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes. (2015). Cambra-Fierro, Jesus ; Sese, Javier ; Melero-Polo, Iguacel. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:297-320.

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3
352014Determinants of Web 2.0 technologies for knowledge sharing in SMEs. (2014). Soto-Acosta, Pedro ; Popa, Simona ; Perez-Gonzalez, Daniel . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:3:p:425-438.

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3
362008Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126.

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3
372014Mobile application service networks: Apple’s App Store. (2014). Kim, Jieun ; Lee, Hakyeon ; Park, Yongtae. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:1-27.

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3
382015Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160.

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3
392017Development of a scale to measure the quality of mobile location-based services. (2017). Kim, Kwang-Jae ; Heo, Jun-Yeon . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0305-6.

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3
402016Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction. (2016). Lee, Donhee ; Kim, Nam Young ; Hong, Kwan Soo . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0262-x.

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3
412016Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach. (2016). Geum, Youngjung ; Lee, Hakyeon ; Jeon, Hongseok . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0281-2.

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422017Open innovation and growth in IT sector. (2017). Asikainen, Anna-Leena ; Mangiarotti, Giovanni . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-015-0301-2.

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3
432015The effects of product attributes and service quality of transportation card solutions on service user’s continuance and word-of-mouth intention. (2015). Choi, Minseok ; Han, Kyeongseok . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:463-490.

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3
442011The influence of cultural differences in cooperative learning through joint ventures. (2011). Benavides-Espinosa, Maria ; Roig-Dobon, Salvador . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:69-85.

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3
452018A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults. (2018). Choi, SukBong ; Kim, Jinmin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0352-7.

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3
462018Online travel information value and its influence on the continuance usage intention of social media. (2018). Jung, Heejin ; Kim, Taegoo Terry ; Hur, Kyungsuk ; Lee, Gyehee. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0339-4.

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472016Predicting customers’ intentions to check in on Facebook while patronizing hospitality firms. (2016). Wang, Hsiu-Yuan . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0265-7.

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3
482012Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance. (2012). Kim, Sang-Man ; Oh, Jae-Young . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:297-321.

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3
492017Customer-to-customer interactions on customer citizenship behavior. (2017). Ho, Jin ; Yoo, Jay Jaewon . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7.

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502017Predicting direct marketing response in banking: comparison of class imbalance methods. (2017). Migueis, Vera L ; Borges, Jose ; Camanho, Ana S. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0332-3.

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2
Citing documents used to compute impact factor: 40
YearTitle
2020Tourist expectations and perception of service providers: a Brazilian perspective. (2020). Rodrigues, Ricardo ; Mainardes, Emerson Wagner ; Lima, Mariana Marques. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00406-4.

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2020Analysis of the relationship between the perceived extent of a tourist destination and smartphone use. (2020). Liou, Pin-Ho ; Tan, Wee-Kheng. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:2:d:10.1007_s11628-020-00417-6.

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2020How alluring is the online profile of tour guides?. (2020). , Alton ; Banerjee, Snehasish. In: Annals of Tourism Research. RePEc:eee:anture:v:81:y:2020:i:c:s0160738320300311.

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2020Exploring the Interactions of Factory Workers in China: A Model Development Using the Grounded Theory Approach. (2020). Ting, Hiram ; Ning, Binyao ; Omar, Rosmini ; Ye, YE. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:17:p:6750-:d:401560.

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2020Overcompensation as a service recovery strategy: the financial aspect of customers’ extra effort. (2020). Bali, Zsofia ; Kenesei, Zsofia . In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:2:d:10.1007_s11628-020-00413-w.

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2020Impacts of service robots on service quality. (2020). Chiang, Ai-Hsuan ; Trimi, Silvana. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8.

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2020Critical success factors in the sharing economy: a customer perspective. (2020). Kuo, Ming-Yen ; Huang, Shiu-Li. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00426-5.

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2020Determinants of social commerce adoption in an emerging economy. (2020). Noh, Mijin ; Kim, Yang Sok ; Rahman, Tazizur ; Lee, Choong Kwon . In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00427-4.

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2020Team innovation in retail services: the role of ambidextrous leadership and team learning. (2020). Lan, Yi-Chen ; Nakandala, Dilupa ; Tho, Nguyen Dinh ; Duc, La Anh. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-020-00412-x.

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2020The Implementation of Strategic Management in Greek Hospitality Businesses in Times of Crisis. (2020). Apostolopoulos, Nikolaos ; Varelas, Sotirios. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:17:p:7211-:d:408461.

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2020COVID-19 Impacts and Recovery Strategies: The Case of the Hospitality Industry in Spain. (2020). del Mar, Maria ; Rodriguez-Anton, Jose Miguel. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:20:p:8599-:d:430305.

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2020Study Abroad in Support of Higher Education Sustainability: An Application of Service Trade Strategies. (2020). Oh, Eunji ; Shin, Minsuk M. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:6:p:2556-:d:336357.

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2020Cooperative sales promotion with a point-sharing policy: Advantages and limitations. (2020). Ruan, Xiao ; Feng, Xuehao ; Xu, Jie ; Moon, Ilkyeong. In: Omega. RePEc:eee:jomega:v:94:y:2020:i:c:s0305048318304481.

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2020Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00410-8.

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2020Chinese-Style Innovation and Its International Repercussions in the New Economic Times. (2020). Siraj, Ahsan ; Shen, Zhifeng ; Li, Junjie ; Zhu, Yongming ; Jiang, Hongbing. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:5:p:1859-:d:326916.

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2020Main Factors for Understanding High Impacts on CSR Dimensions in the Finance Industry. (2020). Lopez, Belen ; Torres, Alfonso ; Vicente, Jose Antonio ; Ruozzi, Alberto. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:6:p:2395-:d:334276.

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2020.

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2020Performance implications of servitization: Does a Manufacturers service supply network matter?. (2020). Zhou, Dan ; Guo, Jingjing ; Zhao, Lilong ; Yan, Tingting. In: International Journal of Production Economics. RePEc:eee:proeco:v:219:y:2020:i:c:p:31-42.

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2020The state-of-the-art of the theory on Product-Service Systems. (2020). Kumar, Maneesh ; Li, Ai Qiang ; Found, Pauline ; Claes, Bjorn. In: International Journal of Production Economics. RePEc:eee:proeco:v:222:y:2020:i:c:s0925527319303093.

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2020Applying design science research methodology in the development of virtual reality forest management services. (2020). Parvinen, Petri ; Poyry, Essi ; Mattila, Osmo ; Holopainen, Jani. In: Forest Policy and Economics. RePEc:eee:forpol:v:116:y:2020:i:c:s1389934119304010.

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2020Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3.

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2020Deep Recurrent Convolutional Neural Network for Bankruptcy Prediction: A Case of the Restaurant Industry. (2020). Alaminos, David ; Becerra-Vicario, Rafael ; Fernandez-Gamez, Manuel A ; Aranda, Eva. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:12:p:5180-:d:376089.

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2020A service analytic approach to studying patient no-shows. (2020). Oztekin, Asil ; Dag, Ali ; Summerfield, Nichalin ; Nasir, Murtaza. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:2:d:10.1007_s11628-020-00415-8.

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2020Combining corporate governance indicators with stacking ensembles for financial distress prediction. (2020). Chang, Li-Shin ; Lu, Hung-Yuan ; Tsai, Chih-Fong ; Liang, Deron. In: Journal of Business Research. RePEc:eee:jbrese:v:120:y:2020:i:c:p:137-146.

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2020Mindful co-creation of transformative service for better well-being. (2020). My-Quyen, Mai Thi ; Thuy, Pham Ngoc ; Hau, Le Nguyen. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00422-9.

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2020Flying on the clouds: how mobile applications enhance impulsive buying of low cost carriers. (2020). Chen, Chun-Der . In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00407-3.

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2020Towards development of tourism industry: insights into tourist nutrition via food and impressions. (2020). Ryabova, Tatyana M ; Rogach, Olga V ; Frolova, Elena V. In: Entrepreneurship and Sustainability Issues. RePEc:ssi:jouesi:v:8:y:2020:i:2:p:840-857.

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2020“How does customer perception of salespeople influence the relationship? A study in an emerging economyâ€. (2020). Vzquez-Carrasco, Rosario ; Jaraba, Ana Olavarra ; Fuentes-Blasco, Mara ; Cambra-Fierro, Jess J ; Arditto, Luis. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:54:y:2020:i:c:s0969698919301730.

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2020Trust transfer from manufacturer to private label brand: The moderating role of grocery store format. (2020). Konuk, Faruk Anal. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:54:y:2020:i:c:s0969698919305168.

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2020Omni-channel management in the new retailing era: A systematic review and future research agenda. (2020). , Chris ; Cai, Ya-Jun. In: International Journal of Production Economics. RePEc:eee:proeco:v:229:y:2020:i:c:s0925527320301195.

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2020Text mining for the evaluation of public services: the case of a public bike-sharing system. (2020). Kim, Na Rang ; Hong, Soon Goo. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00419-4.

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2020A Meta-Analysis of Industrial Security Research for Sustainable Organizational Growth. (2020). Chang, Hangbae ; Yu, Harang. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:22:p:9526-:d:445729.

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2020.

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2020A Systems Science Approach to Inter-Organisational Complementarity in Tourism SMEs. (2020). Rodriguez-Magaa, Alejandro ; Cardoso-Castro, Pedro Pablo ; Soto-Perez, Manuel ; Nuez-Rios, Juan E ; Sanchez-Garcia, Jacqueline Y. In: Systemic Practice and Action Research. RePEc:spr:syspar:v:33:y:2020:i:1:d:10.1007_s11213-019-09512-w.

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2020Service quality in blood donation: satisfaction, trust and loyalty. (2020). Martin-Santana, Josefa D ; Melian-Alzola, Lucia. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00411-7.

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2020Examining the influence of brand-based value congruity: do the values of the International Olympic Committee really matter?. (2020). Orourke, Shawn M ; Su, Che-Jen ; Chanavat, Nicolas. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00409-1.

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2020The Influence of Internet Finance on the Sustainable Development of the Financial Ecosystem in China. (2020). Liu, Xinghua ; Wang, Chongren. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:6:p:2365-:d:333850.

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2020Behaviors also Trickle Back: An Assessment of Customer Dysfunctional Behavior on Employees and Customers. (2020). Dakhan, Sarfraz Ahmed ; Tariq, Beenish ; Nawaz, Asif ; Bhutto, Niaz Ahmed ; Ariza-Montes, Antonio. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:20:p:8427-:d:427178.

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2020Logistics integration in the supply chain: a resource dependence theory perspective. (2020). Hwang, Taewon ; Lee, Hong-Hee ; Kim, Sung Tae. In: International Journal of Quality Innovation. RePEc:spr:ijoqin:v:6:y:2020:i:1:d:10.1186_s40887-020-00039-w.

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2020Customers’ psychological ownership toward the third place. (2020). Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00418-5.

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Recent citations
Recent citations received in 2020

YearCiting document
2020Analysis for Growth Potential in Response to Changes in the Online Food Market. (2020). Kim, Jonghwa . In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:11:p:4386-:d:363620.

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2020Customers’ psychological ownership toward the third place. (2020). Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00418-5.

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2020Text mining for the evaluation of public services: the case of a public bike-sharing system. (2020). Kim, Na Rang ; Hong, Soon Goo. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00419-4.

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2020Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3.

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Recent citations received in 2019

YearCiting document
2019Online Grocery Shopping Acceptance: The Impact on The Perception of New Technologies and Loyalty in Retailing. (2019). Bauerova, Radka. In: Central European Business Review. RePEc:prg:jnlcbr:v:2019:y:2019:i:3:id:216:p:18-34.

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2019How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior. (2019). Lacey, Russell ; Kim, Jiyoung ; Suh, Jaebeom. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00400-w.

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Recent citations received in 2018

YearCiting document
2018Illegitimate returns as a trigger for customers’ ethical dissonance. (2018). Seger-Guttmann, Tali ; Petruzzellis, Luca ; Wang, Chen-Ya ; Vilnai-Yavetz, Iris. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:120-131.

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2018Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes. (2018). Lim, Chiehyeon ; Kim, Kwang-Jae. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:142-151.

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2018An analytical model that links customer-perceived value and competitive strategies. (2018). Echchakoui, Said. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:6:y:2018:i:4:d:10.1057_s41270-018-0043-9.

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2018Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator. (2018). Chou, Cindy Yunhsin ; Lin, Tzu-An ; Huang, Chin Hsiu. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0387-4.

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Recent citations received in 2017

YearCiting document