Journal of Financial Services Marketing / Palgrave Macmillan
Citation Profile [Updated: 2023-01-07 21:26:51]
5 Years H Index
7
Impact Factor (IF)
1.24
5 Years IF
0.56
Data available in this
report
[Raw
data] [50 most cited papers]
[50 most relevant papers]
[cites used to compute IF]
[Recent
citations ][Frequent citing
series ] [more data in
EconPapers]
[
trace new citations] [Missing
citations? Add them now]
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Main indicators
Raw Data
| IF | AIF | CIF | IF5 | DOC | CDO | CIT | NCI | CCU | D2Y | C2Y | D5Y | C5Y | SC | %SC | CiY | II | AII | |
| 2004 | 0 | 0.49 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0.22 | |||||
| 2016 | 0 | 0.53 | 0 | 0 | 28 | 29 | 27 | 1 | 0 | 0 | 0 | 0 | 0.21 | |||||
| 2017 | 0.07 | 0.55 | 0.06 | 0.07 | 23 | 52 | 25 | 3 | 4 | 28 | 2 | 28 | 2 | 2 | 66.7 | 1 | 0.04 | 0.21 |
| 2018 | 0.08 | 0.57 | 0.08 | 0.08 | 21 | 73 | 47 | 6 | 10 | 51 | 4 | 51 | 4 | 4 | 66.7 | 1 | 0.05 | 0.24 |
| 2019 | 0.16 | 0.6 | 0.14 | 0.15 | 8 | 81 | 7 | 11 | 21 | 44 | 7 | 72 | 11 | 1 | 9.1 | 0 | 0.24 | |
| 2020 | 0.38 | 0.73 | 0.23 | 0.24 | 9 | 90 | 33 | 21 | 42 | 29 | 11 | 80 | 19 | 3 | 14.3 | 0 | 0.34 | |
| 2021 | 1.24 | 1.02 | 0.82 | 0.56 | 24 | 114 | 25 | 94 | 136 | 17 | 21 | 89 | 50 | 38 | 40.4 | 11 | 0.46 | 0.38 |
| IF: | Two years Impact Factor: C2Y / D2Y |
| AIF: | Average Impact Factor for all series in RePEc in year y |
| CIF: | Cumulative impact factor |
| IF5: | Five years Impact Factor: C5Y / D5Y |
| DOC: | Number of documents published in year y |
| CDO: | Cumulative number of documents published until year y |
| CIT: | Number of citations to papers published in year y |
| NCI: | Number of citations in year y |
| CCU: | Cumulative number of citations to papers published until year y |
| D2Y: | Number of articles published in y-1 plus y-2 |
| C2Y: | Cites in y to articles published in y-1 plus y-2 |
| D5Y: | Number of articles published in y-1 until y-5 |
| C5Y: | Cites in y to articles published in y-1 until y-5 |
| SC: | selft citations in y to articles published in y-1 plus y-2 |
| %SC: | Percentage of selft citations in y to articles published in y-1 plus y-2 |
| CiY: | Cites in year y to documents published in year y |
| II: | Immediacy Index: CiY / Documents. |
| AII: | Average Immediacy Index for series in RePEc in year y |
50 most cited documents in this series
| # | Year | Title | Cited |
|---|---|---|---|
| 1 | 2020 | Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (2020). Srivastava, R K ; Singh, Sindhu. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00074-w. Full description at Econpapers || Download paper | 13 |
| 2 | 2020 | The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry. (2020). Shams, Ghazal ; Rather, Raouf Ahmad ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00070-0. Full description at Econpapers || Download paper | 9 |
| 3 | 2017 | Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance. (2017). Lindsay, Valerie ; Harrison, Tina ; Onyia, Okey Peter ; Abu-Salim, Taghreed. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0035-4. Full description at Econpapers || Download paper | 8 |
| 4 | 2020 | What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (2020). Ananda, S ; al Lawati, Anis Moosa ; Devesh, Sonal. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00072-y. Full description at Econpapers || Download paper | 8 |
| 5 | 2018 | The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty. (2018). Mukerjee, Kaushik . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0039-8. Full description at Econpapers || Download paper | 8 |
| 6 | 2018 | Customer experience in omni-channel banking services. (2018). Makkonen, Hannu ; Komulainen, Hanna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0057-6. Full description at Econpapers || Download paper | 8 |
| 7 | 2016 | Online relationship marketing and affective customer commitment ââ¬â The mediating role of trust. (2016). Narteh, Bedman ; Boateng, Sheena Lovia. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.5. Full description at Econpapers || Download paper | 8 |
| 8 | Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (). Srivastava, R K ; Singh, Sindhu . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v::y::i::d:10.1057_s41264-020-00074-w. Full description at Econpapers || Download paper | 7 | |
| 9 | 2018 | The customer experience ecosystem in two cultural contexts. (2018). Furrer, Olivier ; Barari, Mojtaba. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0053-x. Full description at Econpapers || Download paper | 6 |
| 10 | 2018 | Understanding credit card payment behavior among college students. (2018). Mims, Tina C ; Rylander, David H ; Singh, Shweta. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0042-0. Full description at Econpapers || Download paper | 6 |
| 11 | 2020 | Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services. (2020). Bhatt, Kedar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00069-7. Full description at Econpapers || Download paper | 5 |
| 12 | 2019 | Demographic influences on consumer decisions in the banking sector: evidence from India. (2019). Arora, Sangeeta ; Kaur, Harpreet. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:3:d:10.1057_s41264-019-00067-4. Full description at Econpapers || Download paper | 5 |
| 13 | 2021 | Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts. (2021). Ali, Liaqat ; Kaur, Simranjit ; Al-Emran, MD ; Hassan, Kabir M. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00082-w. Full description at Econpapers || Download paper | 5 |
| 14 | 2016 | Customersââ¬â¢ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs. (2016). Kabadayi, Sertan . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0005-2. Full description at Econpapers || Download paper | 5 |
| 15 | What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (). Devesh, Sonal ; Ananda, S ; al Lawati, Anis Moosa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v::y::i::d:10.1057_s41264-020-00072-y. Full description at Econpapers || Download paper | 5 | |
| 16 | 2018 | The perils of overconfidence: Why many consumers fail to seek advice when they really should. (2018). Lewis, David R. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0048-7. Full description at Econpapers || Download paper | 4 |
| 17 | 2016 | Sequential loss of self-control: Exploring the antecedents and consequences of student credit card debt. (2016). Schibrowsky, John E ; Dahl, Andrew J ; Peltier, James W. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0002-5. Full description at Econpapers || Download paper | 4 |
| 18 | 2021 | Creating advocates: understanding the roles of CSR and firm innovativeness. (2021). Khan, Zia ; Ali, Syed Shujaat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00084-8. Full description at Econpapers || Download paper | 4 |
| 19 | 2021 | Implications of the COVID-19 pandemic on market orientation in retail banking. (2021). Haapio, Hannele ; Shaikh, Aijaz A ; Karjaluoto, Heikki ; Mero, Joel. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00099-9. Full description at Econpapers || Download paper | 3 |
| 20 | 2018 | Online banking services: a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction. (2018). Perin, Marcelo Gattermann ; Sampaio, Claudio Hoffmann ; Ladeira, Wagner Junior ; Santini, Fernando Oliveira. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0059-4. Full description at Econpapers || Download paper | 3 |
| 21 | 2018 | Testing the risk as feeling and risk as analysis perspective for insurance: the antecedents of purchasing unit-linked life insurance products. (2018). Schlager, Tobias ; Huber, Carin . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0040-2. Full description at Econpapers || Download paper | 3 |
| 22 | 2018 | Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment. (2018). Arcand, Manon ; Tep, Sandrine Prom ; Brun, Isabelle ; Rajaobelina, Lova. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0051-z. Full description at Econpapers || Download paper | 3 |
| 23 | 2017 | Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking. (2017). Sarpong, Frederick Asafo-Adjei ; Wilson, Alan ; Al-Shuridah, Obaid ; Frimpong, Kwabena. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0037-2. Full description at Econpapers || Download paper | 3 |
| 24 | 2018 | Developing technologically induced environments: the case of the Nigerian banking sector. (2018). Lancaster, Geoff ; Howell, Kerry E ; Ozuem, Wilson. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0043-z. Full description at Econpapers || Download paper | 3 |
| 25 | 2021 | Determinants of mobile bank usage among the bank users in North India. (2021). Vishnani, Sushama ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00083-9. Full description at Econpapers || Download paper | 3 |
| 26 | 2018 | Effects of market returns and market volatility on investor risk tolerance. (2018). Droms, William G ; Carlson, Kurt ; Hatch, Courtney Droms. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0049-6. Full description at Econpapers || Download paper | 3 |
| 27 | 2021 | Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2. (2021). Santosa, Allicia Deana ; Rahmawati, Mira ; Eko, Faizal Haris ; Taufik, Nuryanti. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00104-1. Full description at Econpapers || Download paper | 3 |
| 28 | 2017 | Framing the decision to buy long-term care insurance: losses and gains in the context of statistical and narrative evidence. (2017). Mills, Robert ; Hopewood, Katherine ; Pincus, Jeremy. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:1:d:10.1057_s41264-017-0019-4. Full description at Econpapers || Download paper | 2 |
| 29 | 2017 | Internal branding experiences in the financial services sector in South Africa. (2017). du Preez, Rose. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:1:d:10.1057_s41264-017-0018-5. Full description at Econpapers || Download paper | 2 |
| 30 | 2021 | Factors influencing individual in adopting eWallet. (2021). Alwee, Md Hasnol ; Aziyah, Hidayatul ; Nurhidayah, Norzaidah ; Arine, Munirah Ajeerah ; Anshari, Muhammad . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00079-5. Full description at Econpapers || Download paper | 2 |
| 31 | 2018 | Women are scaredy-cats and men are conquerors?. (2018). Rawitzer, Heike ; Pirsch, Elisabeth ; Hari, Jurg. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0045-x. Full description at Econpapers || Download paper | 2 |
| 32 | 2021 | Assessing the effectiveness of Covid-19 financial product innovations in supporting financially distressed firms and households in the UAE. (2021). Gerth, Florian ; Muschert, Glenn ; Toufaily, Elissar ; Ramiah, Vikash. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00098-w. Full description at Econpapers || Download paper | 2 |
| 33 | 2016 | Muslim religiosity and purchase intention of different categories of Islamic financial products. (2016). Sharma, Revti Raman ; Fam, Kim-Shyan ; Newaz, Farhana Tahmida. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.7. Full description at Econpapers || Download paper | 2 |
| 34 | 2016 | An intersectional approach to evaluating consumer financial literacy. (2016). Oconnor, Genevieve ; Nejad, Mohammad G. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:4:d:10.1057_s41264-016-0014-1. Full description at Econpapers || Download paper | 2 |
| 35 | 2020 | Elderly consumers and financial choices: A systematic review. (2020). Sestino, Andrea ; Amatulli, Cesare ; Guido, Gianluigi. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00077-7. Full description at Econpapers || Download paper | 2 |
| 36 | 2017 | Trust in financial services: the influence of demographics and dispositional characteristics. (2017). McKechnie, Sally ; Devlin, James F ; S M A Moin, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0023-8. Full description at Econpapers || Download paper | 2 |
| 37 | 2020 | Exploring customerââ¬â¢s mobile banking experiences and expectations among generations X, Y and Z. (2020). Shams, Ghazal ; Oikarinen, Eeva-Liisa ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00071-z. Full description at Econpapers || Download paper | 2 |
| 38 | 2016 | How the unbanked cope with financial exclusion: Evidence from Pakistan. (2016). Uusitalo, Outi ; Kamran, Sohail. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.6. Full description at Econpapers || Download paper | 2 |
| 39 | 2018 | Corporate greed: its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers. (2018). Chircop, Saviour ; Konietzny, Jirka ; Vella, Joseph ; Caruana, Albert. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0050-0. Full description at Econpapers || Download paper | 2 |
| 40 | 2020 | Developing cross-selling capability in key corporate bank relationships: the case of a Nordic Bank. (2020). Wendelin, Robert ; Cripps, Helen ; Salo, Jari. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00076-8. Full description at Econpapers || Download paper | 2 |
| 41 | 2017 | Measuring service quality in Ghana: a crossvergence cultural perspective. (2017). , Gloria ; Yalley, Andrews A. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0021-x. Full description at Econpapers || Download paper | 2 |
| 42 | 2017 | Impact of website characteristics on relationship quality: a comparison of banks financial cooperatives. (2017). Fortin, Annick ; Ricard, Line ; Rajaobelina, Lova ; Brun, Isabelle. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0036-3. Full description at Econpapers || Download paper | 2 |
| 43 | 2016 | Examining the impact of the attractiveness of alternatives on customersââ¬â¢ perceptions of price tolerance: Moderation and mediation analyses. (2016). Temerak, Mohamed Sobhy. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:4:d:10.1057_s41264-016-0010-5. Full description at Econpapers || Download paper | 2 |
| 44 | 2021 | Mediation between financial risk tolerance and equity ownership: assessing the role of financial knowledge underconfidence. (2021). Rabbani, Abed G ; Heo, Wookjae ; Lee, Jaemin. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00088-y. Full description at Econpapers || Download paper | 2 |
| 45 | 2018 | The role of electronic word of mouth, conventional media, and subjective norms on the intention to purchase Sharia insurance services. (2018). Mursid, Ali ; Usman, Usman ; Amron, Amron. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0055-8. Full description at Econpapers || Download paper | 2 |
| 46 | 2021 | Ethical dilemma at work: the viewpoint of bank marketers in Nigeria. (2021). Adeyemi, Sarah ; Osifo, Samuel ; Inegbedion, Emmanuel. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00080-y. Full description at Econpapers || Download paper | 1 |
| 47 | 2016 | Trust in cross-cultural b2b financial service relationships: The role of shared values. (2016). Brennan, Ross ; Houjeir, Roudaina. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.4. Full description at Econpapers || Download paper | 1 |
| 48 | 2016 | Nigerian SMEs: Commitment and loyalty to their banks. (2016). Coates, Nigel ; Robson, Andrew ; Ojeme, Mark. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:4:d:10.1057_s41264-016-0009-y. Full description at Econpapers || Download paper | 1 |
| 49 | 2017 | The orbit of consumer credit choices. (2017). Black, Kate ; Woodruffe-Burton, Helen ; Wappling, Anders ; Brown, Jane. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0026-5. Full description at Econpapers || Download paper | 1 |
| 50 | 2020 | Independent financial adviser (IFA)-based brand equity pyramid. (2020). Thomson, John R ; Omar, Maktoba ; Ensor, John ; Tjandra, Nathalia C. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00073-x. Full description at Econpapers || Download paper | 1 |
50 most relevant documents in this series (papers most cited in the last two years)
| # | Year | Title | Cited |
|---|---|---|---|
| 1 | 2020 | Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (2020). Srivastava, R K ; Singh, Sindhu. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00074-w. Full description at Econpapers || Download paper | 13 |
| 2 | 2020 | The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry. (2020). Shams, Ghazal ; Rather, Raouf Ahmad ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00070-0. Full description at Econpapers || Download paper | 9 |
| 3 | 2017 | Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance. (2017). Lindsay, Valerie ; Harrison, Tina ; Onyia, Okey Peter ; Abu-Salim, Taghreed. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0035-4. Full description at Econpapers || Download paper | 8 |
| 4 | 2020 | What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (2020). Ananda, S ; al Lawati, Anis Moosa ; Devesh, Sonal. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00072-y. Full description at Econpapers || Download paper | 8 |
| 5 | 2018 | The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty. (2018). Mukerjee, Kaushik . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0039-8. Full description at Econpapers || Download paper | 8 |
| 6 | 2018 | Customer experience in omni-channel banking services. (2018). Makkonen, Hannu ; Komulainen, Hanna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0057-6. Full description at Econpapers || Download paper | 7 |
| 7 | Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (). Srivastava, R K ; Singh, Sindhu . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v::y::i::d:10.1057_s41264-020-00074-w. Full description at Econpapers || Download paper | 7 | |
| 8 | 2021 | Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts. (2021). Ali, Liaqat ; Kaur, Simranjit ; Al-Emran, MD ; Hassan, Kabir M. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00082-w. Full description at Econpapers || Download paper | 5 |
| 9 | 2018 | Understanding credit card payment behavior among college students. (2018). Mims, Tina C ; Rylander, David H ; Singh, Shweta. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0042-0. Full description at Econpapers || Download paper | 5 |
| 10 | What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (). Devesh, Sonal ; Ananda, S ; al Lawati, Anis Moosa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v::y::i::d:10.1057_s41264-020-00072-y. Full description at Econpapers || Download paper | 5 | |
| 11 | 2018 | The customer experience ecosystem in two cultural contexts. (2018). Furrer, Olivier ; Barari, Mojtaba. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0053-x. Full description at Econpapers || Download paper | 5 |
| 12 | 2016 | Online relationship marketing and affective customer commitment ââ¬â The mediating role of trust. (2016). Narteh, Bedman ; Boateng, Sheena Lovia. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.5. Full description at Econpapers || Download paper | 5 |
| 13 | 2019 | Demographic influences on consumer decisions in the banking sector: evidence from India. (2019). Arora, Sangeeta ; Kaur, Harpreet. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:3:d:10.1057_s41264-019-00067-4. Full description at Econpapers || Download paper | 5 |
| 14 | 2020 | Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services. (2020). Bhatt, Kedar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00069-7. Full description at Econpapers || Download paper | 5 |
| 15 | 2018 | The perils of overconfidence: Why many consumers fail to seek advice when they really should. (2018). Lewis, David R. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0048-7. Full description at Econpapers || Download paper | 4 |
| 16 | 2016 | Customersââ¬â¢ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs. (2016). Kabadayi, Sertan . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0005-2. Full description at Econpapers || Download paper | 4 |
| 17 | 2021 | Creating advocates: understanding the roles of CSR and firm innovativeness. (2021). Khan, Zia ; Ali, Syed Shujaat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00084-8. Full description at Econpapers || Download paper | 4 |
| 18 | 2021 | Implications of the COVID-19 pandemic on market orientation in retail banking. (2021). Haapio, Hannele ; Shaikh, Aijaz A ; Karjaluoto, Heikki ; Mero, Joel. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00099-9. Full description at Econpapers || Download paper | 3 |
| 19 | 2021 | Determinants of mobile bank usage among the bank users in North India. (2021). Vishnani, Sushama ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00083-9. Full description at Econpapers || Download paper | 3 |
| 20 | 2018 | Online banking services: a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction. (2018). Perin, Marcelo Gattermann ; Sampaio, Claudio Hoffmann ; Ladeira, Wagner Junior ; Santini, Fernando Oliveira. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0059-4. Full description at Econpapers || Download paper | 3 |
| 21 | 2017 | Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking. (2017). Sarpong, Frederick Asafo-Adjei ; Wilson, Alan ; Al-Shuridah, Obaid ; Frimpong, Kwabena. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0037-2. Full description at Econpapers || Download paper | 3 |
| 22 | 2018 | Effects of market returns and market volatility on investor risk tolerance. (2018). Droms, William G ; Carlson, Kurt ; Hatch, Courtney Droms. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0049-6. Full description at Econpapers || Download paper | 3 |
| 23 | 2021 | Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2. (2021). Santosa, Allicia Deana ; Rahmawati, Mira ; Eko, Faizal Haris ; Taufik, Nuryanti. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00104-1. Full description at Econpapers || Download paper | 3 |
| 24 | 2018 | Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment. (2018). Arcand, Manon ; Tep, Sandrine Prom ; Brun, Isabelle ; Rajaobelina, Lova. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0051-z. Full description at Econpapers || Download paper | 3 |
| 25 | 2018 | The role of electronic word of mouth, conventional media, and subjective norms on the intention to purchase Sharia insurance services. (2018). Mursid, Ali ; Usman, Usman ; Amron, Amron. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0055-8. Full description at Econpapers || Download paper | 2 |
| 26 | 2021 | Mediation between financial risk tolerance and equity ownership: assessing the role of financial knowledge underconfidence. (2021). Rabbani, Abed G ; Heo, Wookjae ; Lee, Jaemin. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00088-y. Full description at Econpapers || Download paper | 2 |
| 27 | 2018 | Corporate greed: its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers. (2018). Chircop, Saviour ; Konietzny, Jirka ; Vella, Joseph ; Caruana, Albert. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0050-0. Full description at Econpapers || Download paper | 2 |
| 28 | 2020 | Developing cross-selling capability in key corporate bank relationships: the case of a Nordic Bank. (2020). Wendelin, Robert ; Cripps, Helen ; Salo, Jari. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00076-8. Full description at Econpapers || Download paper | 2 |
| 29 | 2017 | Trust in financial services: the influence of demographics and dispositional characteristics. (2017). McKechnie, Sally ; Devlin, James F ; S M A Moin, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0023-8. Full description at Econpapers || Download paper | 2 |
| 30 | 2017 | Measuring service quality in Ghana: a crossvergence cultural perspective. (2017). , Gloria ; Yalley, Andrews A. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0021-x. Full description at Econpapers || Download paper | 2 |
| 31 | 2021 | Assessing the effectiveness of Covid-19 financial product innovations in supporting financially distressed firms and households in the UAE. (2021). Gerth, Florian ; Muschert, Glenn ; Toufaily, Elissar ; Ramiah, Vikash. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00098-w. Full description at Econpapers || Download paper | 2 |
| 32 | 2017 | Internal branding experiences in the financial services sector in South Africa. (2017). du Preez, Rose. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:1:d:10.1057_s41264-017-0018-5. Full description at Econpapers || Download paper | 2 |
| 33 | 2018 | Developing technologically induced environments: the case of the Nigerian banking sector. (2018). Lancaster, Geoff ; Howell, Kerry E ; Ozuem, Wilson. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0043-z. Full description at Econpapers || Download paper | 2 |
| 34 | 2018 | Women are scaredy-cats and men are conquerors?. (2018). Rawitzer, Heike ; Pirsch, Elisabeth ; Hari, Jurg. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0045-x. Full description at Econpapers || Download paper | 2 |
| 35 | 2020 | Elderly consumers and financial choices: A systematic review. (2020). Sestino, Andrea ; Amatulli, Cesare ; Guido, Gianluigi. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00077-7. Full description at Econpapers || Download paper | 2 |
| 36 | 2021 | Factors influencing individual in adopting eWallet. (2021). Alwee, Md Hasnol ; Aziyah, Hidayatul ; Nurhidayah, Norzaidah ; Arine, Munirah Ajeerah ; Anshari, Muhammad . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00079-5. Full description at Econpapers || Download paper | 2 |
| 37 | 2018 | Testing the risk as feeling and risk as analysis perspective for insurance: the antecedents of purchasing unit-linked life insurance products. (2018). Schlager, Tobias ; Huber, Carin . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0040-2. Full description at Econpapers || Download paper | 2 |
| 38 | 2020 | Exploring customerââ¬â¢s mobile banking experiences and expectations among generations X, Y and Z. (2020). Shams, Ghazal ; Oikarinen, Eeva-Liisa ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00071-z. Full description at Econpapers || Download paper | 2 |
| 39 | 2016 | An intersectional approach to evaluating consumer financial literacy. (2016). Oconnor, Genevieve ; Nejad, Mohammad G. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:4:d:10.1057_s41264-016-0014-1. Full description at Econpapers || Download paper | 2 |
| 40 | 2016 | Sequential loss of self-control: Exploring the antecedents and consequences of student credit card debt. (2016). Schibrowsky, John E ; Dahl, Andrew J ; Peltier, James W. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0002-5. Full description at Econpapers || Download paper | 2 |
| 41 | 2016 | How the unbanked cope with financial exclusion: Evidence from Pakistan. (2016). Uusitalo, Outi ; Kamran, Sohail. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.6. Full description at Econpapers || Download paper | 2 |
Citing documents used to
compute impact factor: 21
| Year | Title | |
|---|---|---|
| 2021 | Agent-Based Approach to Configure Processes in Iranâs Banking Service Supply Chain. (2021). Sadrabadi, Alireza Naser ; Zanjirchi, Seyed Mahmoud ; Jalilian, Negar ; Goh, Mark ; Masouleh, Ahmadreza Asgharpour ; Asgharpourmasouleh, Ahmadreza. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:14:p:7566-:d:589623. Full description at Econpapers || Download paper | |
| 2021 | Creating advocates: understanding the roles of CSR and firm innovativeness. (2021). Khan, Zia ; Ali, Syed Shujaat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00084-8. Full description at Econpapers || Download paper | |
| 2021 | Effects of Service Justice, Quality, Social Influence and Corporate Image on Service Satisfaction and Customer Loyalty: Moderating Effect of Bank Ownership. (2021). Jahan, Nusrat ; Yesmin, Most Nirufer ; Hossain, Md Alamgir ; Kim, Minho. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:13:p:7404-:d:587133. Full description at Econpapers || Download paper | |
| 2021 | Efficacy of COVID-19 screening system and customer satisfaction in banks: moderating role of the perceived threat and health risk. (2021). Baber, Hasnan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00120-1. Full description at Econpapers || Download paper | |
| 2021 | Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2. (2021). Santosa, Allicia Deana ; Rahmawati, Mira ; Eko, Faizal Haris ; Taufik, Nuryanti. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00104-1. Full description at Econpapers || Download paper | |
| 2021 | The Digital Finance â opportunity of development in the new economy. (2021). Cristina, Gombos Carol ; Adrian, Troaca Victor ; Ghenadie, Ciobanu ; Sorin, Burlacu. In: Proceedings of the International Conference on Business Excellence. RePEc:vrs:poicbe:v:15:y:2021:i:1:p:392-405:n:42. Full description at Econpapers || Download paper | |
| 2021 | Digital Transformation and Strategy in the Banking Sector: Evaluating the Acceptance Rate of E-Services. (2021). Kamariotou, Maria ; Giatsidis, Ioannis ; Kitsios, Fotis. In: JOItmC. RePEc:gam:joitmc:v:7:y:2021:i:3:p:204-:d:639903. Full description at Econpapers || Download paper | |
| 2021 | Criteria affecting Taiwan wealth management banks in serving high-net-worth individuals during COVID-19: a DEMATEL approach. (2021). Lin, Arthur J ; Tzeng, Gwo-Hshiung ; Huang, Sun-Weng ; Chang, Hai-Yen. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00103-2. Full description at Econpapers || Download paper | |
| 2021 | The role of financial literacy in describing the use of professional financial advisors before and during the COVID-19 pandemic. (2021). Rabbani, Abed ; Grable, John E ; Heo, Wookjae. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00109-w. Full description at Econpapers || Download paper | |
| 2021 | Cardless Banking System in Malaysia: An Extended TAM. (2021). Ali, Qaisar ; Yaacob, Hakimah ; Parveen, Shazia ; Zaini, Zaki. In: Risks. RePEc:gam:jrisks:v:9:y:2021:i:2:p:41-:d:499735. Full description at Econpapers || Download paper | |
| 2021 | Distinguishing between the impact of social media public and private compliments on customersââ¬â¢ future service recovery expectations. (2021). Gligor, David ; Bozkurt, Saddak. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s096969892100014x. Full description at Econpapers || Download paper | |
| 2021 | Customersââ¬â¢ service-related engagement, experience, and behavioral intent: Moderating role of age. (2021). Hollebeek, Linda D ; Rather, Raouf Ahmad. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000199. Full description at Econpapers || Download paper | |
| 2021 | Influences of Economic Policy Uncertainty on Corporate Social Responsibility Information Disclosure. (2021). Dai, Mingjie ; Zhang, Xiao ; Wang, Jieqiong. In: The AMFITEATRU ECONOMIC journal. RePEc:aes:amfeco:v:23:y:2021:i:58:p:843. Full description at Econpapers || Download paper | |
| 2021 | Measuring Customer Retention in the European Automotive Sector. (2021). Liwia, Deliska ; Piotr, Sli. In: Journal of Management and Business Administration. Central Europe. RePEc:vrs:jmbace:v:29:y:2021:i:3:p:63-85:n:5. Full description at Econpapers || Download paper | |
| 2021 | Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction. (2021). Penney, Emmanuel Kofi ; Sun, Shaorong ; Agyei, James ; Ofori-Boafo, Richmond ; Abrokwah, Eugene. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211040113. Full description at Econpapers || Download paper | |
| 2021 | Connecting Corporate Social Responsibility (CSR) to Customer Loyalty: A Mediation Analysis in Hoteling Industry of Pakistan. (2021). Jan, Muhammad Farooq ; Shah, Muhammad Usman. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211067233. Full description at Econpapers || Download paper | |
| 2021 | A meta-analysis of the UTAUT model in the mobile banking literature: The moderating role of sample size and culture. (2021). Dwivedi, Yogesh K ; Rana, Nripendra P ; Jadil, Yassine. In: Journal of Business Research. RePEc:eee:jbrese:v:132:y:2021:i:c:p:354-372. Full description at Econpapers || Download paper | |
| 2021 | Understanding bank employeesâ perception towards technology enabled banking: a developing country perspective. (2021). Kaur, Simranjit ; Ali, Liaqat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00100-5. Full description at Econpapers || Download paper | |
| 2021 | Factors Affecting Mobile Banking Adoption in Poland: An Empirical Study. (2021). Adamek, Jacek ; Solarz, Malgorzata. In: European Research Studies Journal. RePEc:ers:journl:v:xxiv:y:2021:i:4:p:1018-1046. Full description at Econpapers || Download paper | |
| 2021 | The impact of WOM on the acceptance of mobile banking. (2021). Veiga, Pereira Ines ; Giorgi, Zarnadze. In: Proceedings of the International Conference on Business Excellence. RePEc:vrs:poicbe:v:15:y:2021:i:1:p:377-391:n:24. Full description at Econpapers || Download paper | |
| 2021 | Business cycles influences upon customer cross-buying behavior in the case of financial services. (2021). Mansouri, Samy. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00091-3. Full description at Econpapers || Download paper |
Recent citations
Recent citations received in 2021
| Year | Citing document | |
|---|---|---|
| 2021 | Current trends in the formation and development of insurance marketing in Ukraine. (2021). Yakovlyev, Oleksandr A ; Inshyn, Mykola I ; Yaroshenko, Oleg M ; Shevchenko, Anna V ; Kniazieva, Tetiana V. In: Risk Management and Insurance Review. RePEc:bla:rmgtin:v:24:y:2021:i:3:p:279-292. Full description at Econpapers || Download paper | |
| 2021 | The dimensions of trust:An investigation of mobile payment services in Taiwan. (2021). Li, JI ; Lian, Jiunn-Woei. In: Technology in Society. RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002281. Full description at Econpapers || Download paper | |
| 2021 | Financial Inclusion through Digital Financial Services (DFS): A Study in Uganda. (2021). George, Babu ; Ebong, Jimmy. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:9:p:393-:d:620354. Full description at Econpapers || Download paper | |
| 2021 | The Behavioural Aspects of Financial Literacy. (2021). Reddy, Krishna ; Lopez, Katia ; Gerth, Florian ; Jooste, Leonie ; Frino, Alex ; Muschert, Glenn ; Wallace, Damien ; Ramiah, Vikash. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:9:p:395-:d:621239. Full description at Econpapers || Download paper | |
| 2021 | PolandâTurkey Comparison of Mobile Payments Quality in Pandemic Time. (2021). Fandrejewska, Alicja ; Zborowski, Marek ; Chmielarz, Witold ; Atasever, Mesut. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:9:p:426-:d:630261. Full description at Econpapers || Download paper | |
| 2021 | Financial Knowledge, Confidence, and Sustainable Financial Behavior. (2021). Aristei, David ; Gallo, Manuela. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10926-:d:648008. Full description at Econpapers || Download paper | |
| 2021 | CSR Communication through Social Media: A Litmus Test for Banking Consumersâ Loyalty. (2021). Scholz, Miklas ; Naveed, Rana Tahir ; Ahmad, Naveed ; Usman, Muhammad ; Irfan, Muhammad. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:2319-:d:502969. Full description at Econpapers || Download paper | |
| 2021 | Understanding bank employeesâ perception towards technology enabled banking: a developing country perspective. (2021). Kaur, Simranjit ; Ali, Liaqat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00100-5. Full description at Econpapers || Download paper | |
| 2021 | Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry. (2021). Sundarakani, Balan ; Onyia, Okey Peter. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00118-9. Full description at Econpapers || Download paper | |
| 2021 | Consumer Responses to Corporate and Celebrity Philanthropy. (2021). Ali, Syed Shujaat ; Khan, Zia ; Mehwish, Maryem. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211046949. Full description at Econpapers || Download paper |
Recent citations received in 2020
| Year | Citing document |
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Recent citations received in 2019
| Year | Citing document |
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Recent citations received in 2018
| Year | Citing document | |
|---|---|---|
| 2018 | Does prevention as an investment strategy explain the intention to purchase guarantees for unit-linked life insurance?. (2018). Luca, Daliana. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0052-y. Full description at Econpapers || Download paper |
10 most frequent citing series