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Service Business / Springer

Citation Profile [Updated: 2023-01-07 21:26:51]
5 Years H Index
16
Impact Factor (IF)
1.17
5 Years IF
0.83
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2007 0 0.46 0 0 20 20 111 0 0 0 0 0 0.2
2008 0.1 0.49 0.13 0.1 25 45 107 6 6 20 2 20 2 1 16.7 3 0.12 0.23
2009 0.24 0.47 0.24 0.24 25 70 172 17 23 45 11 45 11 4 23.5 0 0.23
2010 0.18 0.48 0.21 0.16 22 92 65 19 42 50 9 70 11 12 63.2 5 0.23 0.21
2011 0.36 0.52 0.47 0.28 23 115 152 54 96 47 17 92 26 42 77.8 8 0.35 0.24
2012 0.18 0.51 0.38 0.21 28 143 158 54 150 45 8 115 24 45 83.3 3 0.11 0.22
2013 0.35 0.56 0.36 0.28 36 179 166 65 215 51 18 123 34 38 58.5 2 0.06 0.24
2014 0.33 0.55 0.33 0.22 33 212 126 69 284 64 21 134 30 54 78.3 0 0.23
2015 0.26 0.55 0.45 0.32 38 250 171 112 396 69 18 142 45 63 56.3 2 0.05 0.23
2016 0.25 0.53 0.39 0.35 10 260 38 102 498 71 18 158 56 14 13.7 0 0.21
2017 0.54 0.55 0.53 0.52 40 300 130 159 657 48 26 145 75 73 45.9 0 0.21
2018 0.52 0.57 0.7 0.52 34 334 119 234 891 50 26 157 81 117 50 7 0.21 0.24
2019 0.51 0.6 0.65 0.54 34 368 86 241 1132 74 38 155 84 134 55.6 4 0.12 0.24
2020 0.74 0.73 0.65 0.62 24 392 77 255 1387 68 50 156 97 81 31.8 4 0.17 0.34
2021 1.17 1.02 0.74 0.83 30 422 28 313 1700 58 68 142 118 128 40.9 8 0.27 0.38
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

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49
22009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

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45
32011Network collaboration and performance in the tourism sector. (2011). In, Julie ; Lee, Jason ; Ramayah, T. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

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32
42014The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Ribeirosoriano, Domingo ; Mas-Tur, Alicia. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63.

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31
52020“Untact”: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2.

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25
62012Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26.

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24
72007The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5.

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23
82017The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Thuy, Pham Ngoc ; Tram, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4.

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21
92015Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung ; Lu, Ming-Tsang. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565.

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20
102013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). del Bosque, Ignacio Rodriguez ; Martinez, Patricia ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

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19
112009Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index. (2009). Raposo, Mário ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100.

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18
122009Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13.

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18
132012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment. (2012). Kim, Min-Su ; Jeon, Sunran . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295.

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18
142011How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212.

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18
152008What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15.

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17
162013Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398.

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16
172013Reversed servitization paths: a case analysis of two manufacturers. (2013). Holmstrom, Jan ; Brax, Saara ; Finne, Max . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537.

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16
182008Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185.

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16
192015Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40.

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16
202012Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59.

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15
212020Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8.

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15
222011Key service innovation drivers in the tourism sector: empirical evidence and managerial implications. (2011). Martínez-Ruiz, María Pilar ; Izquierdo-Yusta, Alicia ; Martinez-Ruiz, Maria ; Jimenez-Zarco, Ana . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:339-360.

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15
232019Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9.

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15
242007Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139.

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15
252008Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale. (2008). Schoefer, Klaus ; Diamantopoulos, Adamantios. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:65-81.

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15
262015Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Olson, David ; Lee, Donhee ; Choi, Kanghwa. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160.

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14
272011The impact of diversity of innovation channels on innovation performance in service firms. (2011). Choi, Jeongil ; Park, Heejun. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294.

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14
282011Does technology make a difference? Evidence from Spanish hotels. (2011). Moliner-Velazquez, Beatriz ; Gil-Saura, Irene ; Ruiz-Molina, Maria-Eugenia . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12.

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13
292012Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Lee, Gyehee ; Choi, Chang ; Paek, Soyon ; Kim, Taegoo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526.

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13
302012Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Thuy, Pham ; Hau, LE. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155.

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13
312011Innovation management in service firms: a research agenda. (2011). Schilling, Annika ; Palm, Kristina ; Crevani, Lucia . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:177-193.

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12
322015Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Tan, Cheng ; Ahmad, Noor ; Nasurdin, Aizzat . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360.

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12
332017Customer-to-customer interactions on customer citizenship behavior. (2017). Yoo, Jay Jaewon ; Ho, Jin. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7.

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12
342011The customisation framework for roadmapping product-service integration. (2011). Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo ; Geum, Youngjung. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236.

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12
352013Servitization and networking: large-scale survey findings on product-related services. (2013). Waser, B ; Maloca, S ; Lay, G ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82.

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12
362008Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126.

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12
372008Services, growth poles and advanced economies. (2008). McKee, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107.

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12
382012The effects of motivations, trust, and privacy concern in social networking. (2012). Liu, Yu-Cheng ; Lin, Shi-Woei. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424.

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12
392015Developing service innovation capability in the hotel industry. (2015). Tang, Ya-Yun ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113.

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12
402018Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1.

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12
412010Success factors of platform leadership in web 2.0 service business. (2010). Noh, Yonghwi ; Kim, Tae Wan ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103.

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11
422017HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2.

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11
432020Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3.

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10
442007Strangers in the night: speeddating, CCI and service businesses. (2007). Baron, Steve ; Harris, Kim ; Hodgson, Julia ; Patterson, Anthony. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:3:p:211-232.

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10
452013The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Marimuthu, Malliga ; Ismail, Ishak ; Nikbin, Davoud. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435.

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10
462017Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth. (2017). Varela-Neira, Concepcion ; Iglesias, Victor ; Vazquez-Casielles, Rodolfo. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0311-8.

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10
472008Tracking the relationship between environmental management and financial performance in the service industry. (2008). Wilson, Matthew ; Lucas, Marilyn . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:203-218.

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9
482019Motivation triggers for customer participation in value co-creation. (2019). Hong, Soon-Goo ; Trimi, Silvana ; Palma, Freida C. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00395-w.

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9
492016Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses. (2016). Yoon, Byungun ; Park, Yong Tae ; Song, Bomi ; Lee, Changyong. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0290-1.

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9
502013Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Kim, Hanna ; Hur, Won-Moo. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119.

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9
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12020“Untact”: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2.

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25
22020Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8.

Full description at Econpapers || Download paper

15
32012Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26.

Full description at Econpapers || Download paper

15
42019Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9.

Full description at Econpapers || Download paper

15
52011Network collaboration and performance in the tourism sector. (2011). In, Julie ; Lee, Jason ; Ramayah, T. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

Full description at Econpapers || Download paper

13
62009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

Full description at Econpapers || Download paper

12
72017The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Thuy, Pham Ngoc ; Tram, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4.

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11
82009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

Full description at Econpapers || Download paper

11
92018Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1.

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10
102020Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3.

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10
112017The effect of self-checkout quality on customer satisfaction and repatronage in a retail context. (2017). Pedroso, Rui ; Fernandes, Teresa. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0302-9.

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9
122020Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic. (2020). Shin, Matthew Minsuk ; Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00424-7.

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9
132019Motivation triggers for customer participation in value co-creation. (2019). Hong, Soon-Goo ; Trimi, Silvana ; Palma, Freida C. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00395-w.

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8
142016Can complaint-handling efforts promote customer engagement?. (2016). Sese, Javier F ; Cambra-Fierro, Jesus ; Melero-Polo, Iguacel. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0295-9.

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8
152018Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Fu, Bin ; Xiao, Lin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0.

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8
162012Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59.

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8
172019A peer-to-peer (P2P) platform business model: the case of Airbnb. (2019). Kim, Donghee ; Lee, Kwang-Ho. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00399-0.

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8
182020Correction to: Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00429-2.

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8
192013Reversed servitization paths: a case analysis of two manufacturers. (2013). Holmstrom, Jan ; Brax, Saara ; Finne, Max . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537.

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8
202018A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains. (2018). Lin, Yun-Tsan ; Chen, Hsi-Tien. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0354-5.

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7
212018A network text analysis of published papers in service business, 2007–2017: research trends in the service sector. (2018). Rha, Jin Sung ; Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0377-6.

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7
222017Customer-to-customer interactions on customer citizenship behavior. (2017). Yoo, Jay Jaewon ; Ho, Jin. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7.

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7
232018Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Soo Young. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x.

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7
242012Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Lee, Gyehee ; Choi, Chang ; Paek, Soyon ; Kim, Taegoo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526.

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7
252020The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations. (2020). Lopez-Sanchez, Maria Jose ; Mas-Tur, Alicia ; Belso-Martinez, Jose Antonio. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00421-w.

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7
262013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). del Bosque, Ignacio Rodriguez ; Martinez, Patricia ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

Full description at Econpapers || Download paper

7
272017HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2.

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7
282017The role of other customers during self-service technology failure. (2017). Kim, Seoyoung ; Yi, Youjae. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0325-2.

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7
292019Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance. (2019). Kim, Sung Tae ; Hwang, Taewon. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00394-x.

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7
302015Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung ; Lu, Ming-Tsang. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565.

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6
312017Online determinants of e-customer satisfaction: application to website purchases in tourism. (2017). Rita, Paulo ; Salgueiro, Maria Fatima ; Pereira, Helia Gonalves . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0313-6.

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6
322017Perceived justice and post-recovery satisfaction in banking service failures: Do commitment types matter?. (2017). Tektas, Oznur Ozkan. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0333-2.

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6
332019The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites. (2019). Jang, Soocheong Shawn ; Kim, Donghee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0367-8.

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342021Product-service systems evolution in the era of Industry 4.0. (2021). Romero, David ; Cavalieri, Sergio ; Rondini, Alice ; Bigdeli, Ali Z ; Pezzotta, Giuditta ; Boucher, Xavier ; Gaiardelli, Paolo ; Jussen, Philipp ; Zaki, Mohamed ; Larsson, Tobias ; Wuest, Thorsten ; Wiesner, Stefan ; Bertoni, Marco ; Jarrahi, Farnaz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9.

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6
352019The role of customer operant resources in health care value creation. (2019). Hau, Le Nguyen. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00391-0.

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6
362013Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398.

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6
372016Tourists’ participation and preference-related belief in co-creating value of experience: a nature-based perspective. (2016). Bouchet, Patrick ; Lebrun, Anne-Marie ; Yang, Jin-Hsing ; Su, Che-Jen ; Lorgnier, Nicolas ; Wang, Jun-Ren . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0292-z.

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5
382015Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40.

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5
392018Strategic alternatives for tourism companies to overcome times of crisis. (2018). Llach, Josep ; del Mar, Maria ; Bremser, Kerstin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0344-7.

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5
402018Online travel information value and its influence on the continuance usage intention of social media. (2018). Hur, Kyungsuk ; Lee, Gyehee ; Jung, Hee Jin ; Kim, Taegoo Terry. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0339-4.

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5
412019From retail innovation and image to loyalty: moderating effects of product type. (2019). Gil-Saura, Irene ; Servera-Frances, David ; Fuentes-Blasco, Maria ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0378-5.

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5
422016Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses. (2016). Yoon, Byungun ; Park, Yong Tae ; Song, Bomi ; Lee, Changyong. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0290-1.

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5
432019Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types. (2019). Park, Myeong-Cheol ; Libaque-Saenz, Christian Fernando ; Kim, Eun Hye. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0384-7.

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5
442013Servitization and networking: large-scale survey findings on product-related services. (2013). Waser, B ; Maloca, S ; Lay, G ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82.

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5
452017Effects of social media on consumers’ purchase decisions: evidence from Taobao. (2017). Kim, Byoungsoo ; Kwahk, Kee-Young. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0331-4.

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5
462017Predicting direct marketing response in banking: comparison of class imbalance methods. (2017). Borges, Jose ; Camanho, Ana S ; Migueis, Vera L. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0332-3.

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5
472021Segmenting customers according to online word-of-mouth about hotels. (2021). Gil-Saura, Irene ; Fuentes-Blasco, Maria ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00435-4.

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5
482015The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance. (2015). Noh, Yonghwi ; An, Myungsook ; Lee, Chongho . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:409-425.

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5
492009Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13.

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5
502014The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Ribeirosoriano, Domingo ; Mas-Tur, Alicia. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63.

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5
Citing documents used to compute impact factor: 68
YearTitle
2021The path from role clarity to job satisfaction: natural acting and the moderating impact of perceived fairness of compensation in services. (2021). Edelson, Steven A ; Jang, Young-Hye ; Chung, Miri. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00434-5.

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2021Perception of car brands with an emphasis on expected benefits and features as prerequisites for customer satisfaction. (2021). Katarina, Kramarova ; Zuzana, Rowland ; Gheorghe, Popescu ; Pavol, Kral. In: Management & Marketing. RePEc:vrs:manmar:v:16:y:2021:i:3:p:300-315:n:3.

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2021Impact of managerial control on the relationship between customer incivility and frontline employees’ up-selling behavior. (2021). Kim, Minsung ; Moon, Tae-Won ; Hur, Won-Moo. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00457-6.

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2021Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing. (2021). Tombs, Alastair G ; Finsterwalder, Jorg. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00459-4.

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2021Relative convenience, relative advantage, perceived security, perceived privacy, and continuous use intention of China’s WeChat Pay: A mixed-method two-phase design study. (2021). Uhde, Helena ; Mombeuil, Claudel. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313928.

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2021Consumer Knowledge Sharing Behavior and Consumer Purchase Behavior: Evidence from E-Commerce and Online Retail in Hungary. (2021). Gorgenyi-Hegyes, Eva ; Hamza, Khadija Aya ; Ebrahimi, Pejman ; Fekete-Farkas, Maria ; Zarea, Hadi. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10375-:d:637344.

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2021Reciprocity within major retail purchase channels and their effects on overall, offline and online loyalty. (2021). Swoboda, Bernhard ; Winters, Amelie. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:279-294.

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2021Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy. (2021). Olavarria, Ana ; Huerta-Alvarez, Rocio ; Fuentes-Blasco, Maria ; Cambra-Fierro, Jesus J. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00448-7.

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2021Authenticity, fit and product type: Testing a celebrity brand extension model cross-culturally. (2021). del Castillo, Ernesto ; Lpez-Prez, Mara Eugenia ; Centeno-Velzquez, Edgar ; Osorio, Mara Lucila. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003027.

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2021Bundling and exporting: Evidence from German SMEs. (2021). Aquilante, Tommaso ; Vendrell-Herrero, Ferran. In: Journal of Business Research. RePEc:eee:jbrese:v:132:y:2021:i:c:p:32-44.

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2021Dynamic exporting capabilities and SME’s profitability: Conditional effects of market and product diversification. (2021). Miocevic, Dario. In: Journal of Business Research. RePEc:eee:jbrese:v:136:y:2021:i:c:p:21-32.

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2021CSR Communication through Social Media: A Litmus Test for Banking Consumers’ Loyalty. (2021). Scholz, Miklas ; Naveed, Rana Tahir ; Ahmad, Naveed ; Usman, Muhammad ; Irfan, Muhammad. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:2319-:d:502969.

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2021Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry. (2021). Luo, Ching-Ching ; Wang, Yi-Chieh ; Tai, Yang-Fei. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00461-w.

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2021Transforming customer brand engagement to co-creation value through participation energy and effort. (2021). Hau, Le Nguyen ; My-Quyen, Mai Thi. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00452-x.

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2021Stakeholder sentiment in service supply chains: big data meets agenda-setting theory. (2021). Gu, Vicky Ching ; Schniederjans, Dara G ; Cao, Ray Qing. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00437-w.

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2021The antecedents of supply chain agility and their effect on business performance: an organizational strategy perspective. (2021). Gao, Hongyan ; Zhu, Man. In: Operations Management Research. RePEc:spr:opmare:v:14:y:2021:i:1:d:10.1007_s12063-020-00174-9.

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2021Industrial linkage and spillover effects of the logistics service industry: an input–output analysis. (2021). Trimi, Silvana ; Lee, Sang-Gun ; Kim, Yong-Jeong. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00440-1.

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2021An approach to analyzing shippers transportation management organization. (2021). Clausen, Uwe ; Brilka, Tim. In: Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL). RePEc:zbw:hiclch:249653.

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2021Employee Motivation to Co-Create Value (EMCCV): Construction and Validation of Scale. (2021). Khan, Imran ; Ghazali, Zulkipli ; Shamim, Amjad ; Amin, Muhammad. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313424.

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2021Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations. (2021). Sukoco, Badri Munir ; Fang, Yu-Hui ; Li, Chia-Ying. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00443-y.

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2021Do IMC and Ecological Knowledge Drive Value Co-Creation? The New Way to Loyalty in Hospitality. (2021). Gil-Saura, Irene ; Bordian, Mariia. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10785-:d:645381.

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2021.

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2021What triggers usage of gift-giving apps? A comparison between users and non-users. (2021). Liao, Ping-Hsin ; Tan, Wee-Kheng. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00453-w.

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2021Users Continuance Intention to Use a Mobile Application: Adapting Store Personality as Application Personality. (2021). Haile, Tegegne Tesfaye ; Kang, Mincheol ; Ge, Jun. In: International Journal of Asian Business and Information Management (IJABIM). RePEc:igg:jabim0:v:12:y:2021:i:3:p:133-155.

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2021Human values as added value(s) in consumer brand congruence: a comparison with traits and functional requirements. (2021). A. T. H. Pruyn, ; R. J. J. Voorn, ; T. J. L. Rompay, ; Hegner, S M ; Veen, G. In: Journal of Brand Management. RePEc:pal:jobman:v:28:y:2021:i:1:d:10.1057_s41262-020-00210-w.

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2021.

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2021The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services. (2021). Flavián, Carlos ; Perez-Rueda, Alfredo ; Flavian, Carlos ; Casalo, Luis V ; Belanche, Daniel. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00432-7.

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2021Consumer-to-consumer reselling adoption among European countries: differences between old and young millennials. (2021). Perez-Lopez, Raul ; Bordonoba-Juste, Victoria ; Lucia-Palacios, Laura. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00442-z.

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2021Strategies for attracting foreign authors to a new journal. (2021). Ostapenko, Roman I. In: Economic Consultant. RePEc:ris:statec:0096.

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2021The consumer decision journey: A literature review of the foundational models and theories and a future perspective. (2021). Gonalves, Helena Martins ; Santos, Susana. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:173:y:2021:i:c:s0040162521005503.

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2021Opportunities and challenges for contactless healthcare services in the post-COVID-19 Era. (2021). Lee, Donhee. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:167:y:2021:i:c:s004016252100144x.

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2021COVID-19 Pandemic Waves: 4IR Technology Utilisation in Multi-Sector Economy. (2021). Ngowi, Alfred Beati ; Awuzie, Bankole Osita ; Agbehadji, Israel Edem. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10168-:d:633207.

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2021Experiential Value, Satisfaction, Brand Love, and Brand Loyalty toward Robot Barista Coffee Shop: The Moderating Effect of Generation. (2021). Mo, Hyeon ; Park, Jung Sook ; Kim, Young Joong . In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:12029-:d:669071.

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2021The Information and Communication Technologies-Economic Growth Nexus in Tunisia: A Cross-Section Dynamic Panel Approach. (2021). Dahmani, Mounir ; BEN YOUSSEF, Adel ; Mabrouki, Mohamed. In: GREDEG Working Papers. RePEc:gre:wpaper:2021-23.

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2021A Focus on Ethical Value under the Vision of Leadership, Teamwork, Effective Communication and Productivity. (2021). Ravina-Ripoll, Rafael ; Galvan-Vela, Esthela ; Mercader, Victor ; Gh, Cristina Raluca. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:11:p:522-:d:670073.

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2021Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type. (2021). Vijay, Sai T ; Prashar, Sanjeev ; Salagrama, Ramakrishna. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00468-3.

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2021Frontline employees’ compliance with fuzzy requests: A request–appraisal–behavior perspective. (2021). Wang, Chuang ; Li, Xiaodong ; Hamari, Juho. In: Journal of Business Research. RePEc:eee:jbrese:v:131:y:2021:i:c:p:55-68.

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2021Does Job Embeddedness Mediate the Effect of Resilience on Cabin Attendants’ Career Satisfaction and Creative Performance?. (2021). Uner, Mehmet Mithat ; Karatepe, Osman M ; Eslamlou, Aram. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:9:p:5104-:d:547959.

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2021The size–growth relationship in the social services sector in Austria. (2021). Pennerstorfer, Astrid ; Reitzinger, Stephanie. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00447-8.

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2021Russian Tourism Enterprises’ Marketing Innovations to Meet the COVID-19 Challenges. (2021). Valitova, Lilia ; Efremova, Marina ; Sheresheva, Marina ; Laptev, Georgy ; Polukhina, Anna. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:7:p:3756-:d:525516.

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2021The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam. (2021). Nguyen, Tam ; Hoang, Thinh ; Truong, Ngan Tuyet. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00441-0.

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2021Digital business models and ridesharing for value co-creation in healthcare: A multi-stakeholder ecosystem analysis. (2021). Lavorato, Domenica ; Leone, Daniele ; Mancini, Daniela ; Schiavone, Francesco. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:166:y:2021:i:c:s0040162521000792.

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2021Digitalization and co-creation of healthcare value: A case study in Occupational Health. (2021). Bourne, Dorota Joanna ; Papadopoulos, Thanos ; Valsecchi, Raffaella ; Balta, Maria. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:168:y:2021:i:c:s0040162521002171.

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2021Why Do People Continue Using Fitness Wearables? The Effect of Interactivity and Gamification. (2021). Lin, Fu-Ren ; Windasari, Nila Armelia. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211056606.

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2021.

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2021.

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2021Mobile shopping intensity: Consumer demographics and motivations. (2021). Elliott, Kevin ; Hou, Jianwei. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003076.

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2021Impact of Perceived Risk on Consumers Technology Acceptance in Online Grocery Adoption amid COVID-19 Pandemic. (2021). Hamadneh, Nawaf N ; Habib, Sufyan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10221-:d:634452.

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2021Why do individuals word-of-mouth destinations they never visited?. (2021). Lin, Ching-Hsiang ; Tan, Wee-Kheng. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00436-x.

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2021Contributions of Smart City Solutions and Technologies to Resilience against the COVID-19 Pandemic: A Literature Review. (2021). Reddy, Rama Krishna ; Khavarian-Garmsir, Amir Reza ; Sharifi, Ayyoob. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:14:p:8018-:d:596593.

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2021On the data-driven generation of new service idea: integrated approach of morphological analysis and text mining. (2021). Geum, Youngjung ; Park, Mingyu. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00449-6.

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2021A push–pull–mooring view on technology-dependent shopping under social distancing: When technology needs meet health concerns. (2021). Yuen, Kum Fai ; Liu, Feng ; Wong, Yiik Diew ; Wang, Xueqin. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:173:y:2021:i:c:s0040162521005424.

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2021ARTIFICIAL INTELLIGENCE AND COVID-19: AN ANALYSIS IN BUSINESS AND ECONOMICS. (2021). Teiusan, Sorin ; Deaconu, Sorin-Constantin . In: Annals - Economy Series. RePEc:cbu:jrnlec:y:2021:v:5:p:144-156.

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2021Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels. (2021). Pal, Surya Kant ; Venkataiah, Chittipaka ; Baral, Manish Mohan ; Mukherjee, Subhodeep ; Nagariya, Ramji. In: DECISION: Official Journal of the Indian Institute of Management Calcutta. RePEc:spr:decisn:v:48:y:2021:i:4:d:10.1007_s40622-021-00300-x.

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2021The Effect of COVID-19 on Airline Transportation Services: A Study on Service Robot Usage Intention. (2021). Idem, Emsettin ; Yildiz, Bulent ; Meidute-Kavaliauskiene, Ieva ; Inikait, Renata. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12571-:d:678951.

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2021Place Attachment and Environmentally Responsible Behavior: The Mediating Role of Destination Psychological Ownership. (2021). Wang, Cheng-Hua ; Su, Jung-Yao ; Kuo, Hui-Ming ; Chen, Kuan-Yu ; Kiatsakared, Pinyapat. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:12:p:6809-:d:575997.

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2021Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19. (2021). Jerin, Ishraq ; Lim, Rodney ; al Halbusi, Hussam ; Hossain, Md Uzir ; Haque, Ahasanul ; Ramayah, Thurasamy ; Abdul, Abu Bakar. In: Technology in Society. RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002554.

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2021The privacy victim experience of SoLoMo services: impact on trust, service quality, and privacy concerns. (2021). Lin, Ren-Xiang ; Yang, Heng-Li. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00464-7.

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2021Exploring Risks in the Adoption of Business Intelligence in SMEs Using the TOE Framework. (2021). Pejić Bach, Mirjana ; Stjepi, Ana-Marija ; Vuki, Vesna Bosilj. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:2:p:58-:d:491704.

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2021A study on factors affecting privacy risk tolerance to prevent the spread of COVID-19 in South Korea. (2021). Kim, Jung Hwan ; Jung, Yoonhyuk. In: Business Horizons. RePEc:eee:bushor:v:64:y:2021:i:6:p:735-741.

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2021.

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2021What type of purchase do you prefer to share on social networking sites: Experiential or material?. (2021). Luo, Cheng ; Gu, Rongjie ; Li, Yuzhuo ; Zhang, Min. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313503.

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2021Segmenting customers according to online word-of-mouth about hotels. (2021). Gil-Saura, Irene ; Fuentes-Blasco, Maria ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00435-4.

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2021DESTINATION MANAGEMENT ORGANIZATIONS: A SYSTEMATIZATION OF RECENT LITERATURE WITH A FOCUS ON NEW RESEARCH TRENDS. (2021). Dinu, Alexandra Cristina ; Triandafil, Adina Andra. In: Cactus - The tourism journal for research, education, culture and soul. RePEc:bum:cactus:v:3:y:2021:i:2:p:56-63.

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2021The relationship between brand experience and consumer-based brand equity in grocerants. (2021). Yoo, Se Ran ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00439-8.

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2021Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel. (2021). Chang, Ya-Yuan ; Chen, Xiaolian ; Wu, Hung-Che. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00454-9.

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2021Fuze Effect: A Landmine in the Way of Sustainable Development of FinTech—The Lessons from the Peer-To-Peer Risk Outbreak. (2021). Sun, Yan ; Song, Liangrong. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:1647-:d:492811.

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2021Determinants and consequences of service experience toward small retailer platform business model: Stimulus–organism–response perspective. (2021). Lian, Jiunn-Woei. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001971.

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Recent citations
Recent citations received in 2021
YearCiting document
2021DESTINATION MANAGEMENT ORGANIZATIONS: A SYSTEMATIZATION OF RECENT LITERATURE WITH A FOCUS ON NEW RESEARCH TRENDS. (2021). Dinu, Alexandra Cristina ; Triandafil, Adina Andra. In: Cactus - The tourism journal for research, education, culture and soul. RePEc:bum:cactus:v:3:y:2021:i:2:p:56-63.

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2021Servitization through open service innovation in family firms: Exploring the ability-willingness paradox. (2021). de Massis, Alfredo ; Rondi, Emanuela ; Kraus, Sascha. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:436-444.

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2021.

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2021.

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2021Destination Brand Experience: A Study Case in Touristic Context of the Peneda-Gerês National Park. (2021). Almeida, Nuno ; Carvalho, Paulo ; Martins, Hugo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:11569-:d:660313.

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2021Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel. (2021). Chang, Ya-Yuan ; Chen, Xiaolian ; Wu, Hung-Che. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00454-9.

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2021Understanding customer-centric socialization in tourism services. (2021). Li, Eldon Y ; Thi, Hoa Pham ; Yen, Hsiuju Rebecca . In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00463-8.

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Recent citations received in 2020
YearCiting document
2020Analysis for Growth Potential in Response to Changes in the Online Food Market. (2020). Kim, Jonghwa. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:11:p:4386-:d:363620.

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2020Customers’ psychological ownership toward the third place. (2020). Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00418-5.

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2020Text mining for the evaluation of public services: the case of a public bike-sharing system. (2020). Hong, Soon Goo ; Kim, Na Rang. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00419-4.

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2020Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3.

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Recent citations received in 2019
YearCiting document
2019.

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2019Online Grocery Shopping Acceptance: The Impact on The Perception of New Technologies and Loyalty in Retailing. (2019). Bauerova, Radka. In: Central European Business Review. RePEc:prg:jnlcbr:v:2019:y:2019:i:3:id:216:p:18-34.

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2019How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior. (2019). Kim, Hae-Ryong ; Lacey, Russell ; Suh, Jaebeom. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00400-w.

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Recent citations received in 2018
YearCiting document
2018
2018Illegitimate returns as a trigger for customers’ ethical dissonance. (2018). Seger-Guttmann, Tali ; Petruzzellis, Luca ; Wang, Chen-Ya ; Vilnai-Yavetz, Iris. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:120-131.

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2018Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes. (2018). Lim, Chiehyeon ; Kim, Kwang-Jae. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:142-151.

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2018.

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2018An analytical model that links customer-perceived value and competitive strategies. (2018). Echchakoui, Said. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:6:y:2018:i:4:d:10.1057_s41270-018-0043-9.

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2018Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator. (2018). Lin, Tzu-An ; Huang, Chin Hsiu ; Chou, Cindy Yunhsin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0387-4.

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2018The Factors Determining Employees’ Positive Attitude to Innovations: A Case of Klaip?da Public Transport Companies. (2018). Julius, Paulikas. In: Management of Organizations: Systematic Research. RePEc:vrs:morgsr:v:79:y:2018:i:1:p:85-102:n:6.

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