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Citation Profile [Updated: 2022-08-02 06:44:01]
5 Years H
25
Impact Factor
1.28
5 Years IF
0.88
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1990 0 0.1 0 0 0 0 0 0 0 0 0 0 0.05
1991 0 0.1 0 0 0 0 0 0 0 0 0 0 0.05
1992 0 0.11 0 0 0 0 0 0 0 0 0 0 0.05
1993 0 0.13 0 0 0 0 0 0 0 0 0 0 0.06
1994 0 0.14 0 0 0 0 0 0 0 0 0 0 0.06
1995 0 0.22 0 0 0 0 0 0 0 0 0 0 0.1
1996 0 0.25 0 0 0 0 0 0 0 0 0 0 0.12
1997 0 0.24 0.03 0 39 39 155 1 1 0 0 0 1 0.03 0.11
1998 0 0.28 0.02 0 56 95 163 2 3 39 39 0 2 0.04 0.13
1999 0.04 0.3 0.03 0.04 49 144 191 4 7 95 4 95 4 1 25 0 0.15
2000 0.07 0.35 0.07 0.08 51 195 148 13 20 105 7 144 11 0 0 0.17
2001 0.07 0.38 0.04 0.05 20 215 78 9 29 100 7 195 9 0 0 0.17
2002 0.03 0.4 0.05 0.04 22 237 65 9 42 71 2 215 8 0 0 0.21
2003 0.1 0.44 0.08 0.07 53 290 261 22 64 42 4 198 14 0 2 0.04 0.21
2004 0.12 0.48 0.1 0.09 51 341 285 35 99 75 9 195 18 1 2.9 7 0.14 0.22
2005 0.09 0.5 0.07 0.08 56 397 307 26 125 104 9 197 15 3 11.5 0 0.23
2006 0.09 0.5 0.09 0.09 70 467 261 43 169 107 10 202 18 9 20.9 1 0.01 0.22
2007 0.07 0.45 0.1 0.12 126 593 325 59 228 126 9 252 31 10 16.9 0 0.2
2008 0.1 0.49 0.14 0.15 207 800 420 113 341 196 20 356 54 22 19.5 0 0.23
2009 0.04 0.47 0.13 0.1 132 932 314 124 465 333 13 510 52 18 14.5 4 0.03 0.23
2010 0.12 0.48 0.15 0.13 135 1067 64 156 621 339 41 591 74 30 19.2 0 0.21
2011 0.07 0.51 0.18 0.13 76 1143 57 202 823 267 19 670 84 17 8.4 2 0.03 0.23
2012 0.04 0.5 0.18 0.14 36 1179 130 215 1039 211 9 676 92 2 0.9 0 0.21
2013 0.08 0.55 0.2 0.12 104 1283 323 254 1293 112 9 586 69 7 2.8 4 0.04 0.24
2014 0.2 0.55 0.19 0.14 75 1358 229 259 1552 140 28 483 66 32 12.4 6 0.08 0.23
2015 0.23 0.54 0.21 0.15 56 1414 197 300 1852 179 41 426 65 13 4.3 3 0.05 0.22
2016 0.3 0.53 0.25 0.25 46 1460 80 360 2212 131 39 347 88 25 6.9 3 0.07 0.21
2017 0.2 0.54 0.23 0.3 52 1512 101 349 2561 102 20 317 96 25 7.2 0 0.21
2018 0.23 0.58 0.25 0.34 60 1572 111 394 2955 98 23 333 113 7 1.8 4 0.07 0.24
2019 0.22 0.6 0.24 0.3 57 1629 129 384 3339 112 25 289 88 0 13 0.23 0.24
2020 0.58 0.75 0.3 0.52 59 1688 152 500 3840 117 68 271 140 0 24 0.41 0.34
2021 1.28 1.06 0.37 0.88 52 1740 45 641 4481 116 149 274 240 0 26 0.5 0.4
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
CIF: Cumulative impact factor
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
11997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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101
22003Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30.

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55
32009The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136.

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53
41998The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, Faïz ; Faïz Gallouj, ; Gadrey, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15.

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48
52004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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47
62003What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66.

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46
7Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771.

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46
82009Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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44
92003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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43
102014The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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38
112015Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Zhao, Anita Lifen ; Palmer, Adrian ; Marquet, Morgan . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554.

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37
122005A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445.

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35
132013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

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33
142007Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707.

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31
152008Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356.

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30
162004Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130.

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30
171999The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

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30
182005The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889.

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29
192020COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Liangqiang, LI ; Kulbo, Nora Bakabbey ; Jiaming, Fang ; Addo, Prince Clement. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490.

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29
202007Knowledge Intensive Business Services and Urban Industrial Development. (2007). Aslesen, Heidi ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338.

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28
212007A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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27
222008Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670.

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26
232000A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109.

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26
242005How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271.

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25
252012Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505.

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25
262009An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652.

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25
272006An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38.

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23
28The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88.

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23
292014A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294.

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22
302005Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Chiu, yung-ho ; Lieu, Pang-Tien ; Yeh, Tsai-Lien . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944.

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22
312007From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755.

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21
322006Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Wang, Fei-Ching ; Hung, Wei-Ting ; Shang, Jui-Kou . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71.

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21
332008Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138.

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20
342004Innovation, consumption and services: encapsulation and the combinatorial role of services. (2004). Howells, Jeremy . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:19-36.

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20
352008Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51.

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20
361998Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115.

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19
372019Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Ul, Jamid ; Hollebeek, Linda D ; Rather, Raouf Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540.

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19
382007Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604.

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19
392000Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the ‘New’ Glasgow. (2000). CULLEN, ANNE MARIE ; Nickson, Dennis ; Warhurst, Chris ; WITZ, ANNE . In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:3:p:1-18.

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19
402012Internationalization of service industry firms: understanding distinctive characteristics. (2012). Pla-Barber, Jose ; Ghauri, Pervez N.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1007-1010.

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19
411999Service Recovery Strategies for Single and Double Deviation Scenarios. (1999). Fern, Adrian ; Johnston, Robert . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:69-82.

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18
422005Identifying key determinants for new product introductions and firm performance in small service firms. (2005). Jeroen P. J. de Jong, ; Patrick A. M. Vermeulen, ; O'Shaughnessy, K. C.. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:5:p:625-640.

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17
432013The role of entrepreneurial orientation in service firms: empirical evidence from Austria. (2013). Kraus, Sascha. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:5:p:427-444.

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17
442020Service robot implementation: a theoretical framework and research agenda. (2020). Flavian, Carlos ; Casalo, Luis V ; Belanche, Daniel ; Schepers, Jeroen. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225.

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17
451998Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124.

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17
462006Determinants of ethnic minority entrepreneurial growth in the catering sector. (2006). Altinay, Eser . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:2:p:203-221.

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17
472004Performance implications of capital structure: evidence from quoted UK organisations with hotel interests. (2004). Sipahioglu, Mehmet A. ; Phillips, Paul A.. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:5:p:31-51.

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17
482013Convergence and interdisciplinarity in innovation management: a review, critique, and future directions. (2013). Hacklin, Fredrik ; Wallin, Martin W.. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:7-8:p:774-788.

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17
492006Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs. (2006). Hartmann, Patrick ; Calvo, Pilar Zorrilla . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:6:p:633-650.

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17
502004Customer satisfaction measurement: comparing four methods of attribute categorisations. (2004). Bartikowski, Boris ; Llosa, Sylvie. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:4:p:67-82.

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16
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12020COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Liangqiang, LI ; Kulbo, Nora Bakabbey ; Jiaming, Fang ; Addo, Prince Clement. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490.

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29
22015Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Zhao, Anita Lifen ; Palmer, Adrian ; Marquet, Morgan . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554.

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28
32009Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771.

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19
42020Service robot implementation: a theoretical framework and research agenda. (2020). Flavian, Carlos ; Casalo, Luis V ; Belanche, Daniel ; Schepers, Jeroen. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225.

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17
52013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

Full description at Econpapers || Download paper

17
62019Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Ul, Jamid ; Hollebeek, Linda D ; Rather, Raouf Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540.

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17
72014The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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16
82020COVID-19 and undeclared work: impacts and policy responses in Europe. (2020). Williams, Colin ; Kayaoğlu, Ayşegül ; KAYAOGLU, Aysegul . In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:914-931.

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14
92009An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652.

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13
102018Reinforcing competitive advantage through green organizational culture and green innovation. (2018). TUNA, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491.

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13
112004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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12
122009Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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12
132017Impact of customer experience on loyalty: a multichannel examination. (2017). Brun, Isabelle ; Berthiaume, Bilitis ; Ricard, Line ; Rajaobelina, Lova. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:317-340.

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12
142012Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505.

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11
152020Service innovation implementation: a systematic review and research agenda. (2020). Dhir, Sanjay ; Akbani, Ismail ; Singh, Shiwangi. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:491-517.

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10
162015Trust disposition, trust antecedents, trust, and behavioral intention. (2015). Wang, Stephen W ; Hsieh, Chia-Hung ; Ngamsiriudom, Waros . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:555-572.

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10
172019Determinants of consumers’ intentions to use smartphones apps for flight ticket bookings. (2019). Lee, Shin-Woo ; Ali, Faizan ; Jeon, Hyeon-Mo. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:5-6:p:385-402.

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9
182007A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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9
192015Transformative service networks: cocreated value as well-being. (2015). Black, Hulda G ; Gallan, Andrew S. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:15-16:p:826-845.

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9
202020Employees’ perception of corporate social responsibility (CSR) and its effects on internal outcomes. (2020). Boadi, Eric Kofi ; Opata, Christian Narh ; Bosompem, Josephine ; He, Zheng. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:611-632.

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9
212016Managing service employees: literature review, expert opinions, and research directions. (2016). Wirtz, Jochen ; Jerger, Christina. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:15-16:p:757-788.

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9
222020COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration. (2020). Siddiqi, Umar Iqbal ; Ali, Moazzam ; Usman, Muhammad ; Akhtar, Muhammad Nadeem. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:891-913.

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9
232017Business models for the service transformation of industrial firms. (2017). Adrodegari, Federico ; Saccani, Nicola. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:1:p:57-83.

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8
242014A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294.

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8
252017Customer behavioural intentions towards mobile money services adoption in Ghana. (2017). Narteh, Bedman ; Amoh, Simon ; Mahmoud, Mahmoud Abdulai. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:426-447.

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8
261997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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8
272013Convergence and interdisciplinarity in innovation management: a review, critique, and future directions. (2013). Hacklin, Fredrik ; Wallin, Martin W.. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:7-8:p:774-788.

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8
282013Co-creation and innovation in public services. (2013). Alves, Helena. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:7-8:p:671-682.

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292021Ethical leadership and knowledge hiding: an intervening and interactional analysis. (2021). Usman, Muhammad ; Ali, Moazzam ; Anser, Muhammad Khalid ; Yousaf, Zahid ; Tauheed, Muhammad Luqman. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:5-6:p:307-329.

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302019Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment. (2019). Avornyo, Philip ; Affum-Osei, Emmanuel ; Jababu, Yasin ; Brobbey, Patrick ; Aboagye, Michael Osei ; Fan, Chong-Jun ; Antwi, Collins Opoku. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:3-4:p:250-278.

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8
312007From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755.

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8
322012Internationalization of service industry firms: understanding distinctive characteristics. (2012). Pla-Barber, Jose ; Ghauri, Pervez N.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1007-1010.

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7
332006Determinants of ethnic minority entrepreneurial growth in the catering sector. (2006). Altinay, Eser . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:2:p:203-221.

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7
342006Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs. (2006). Hartmann, Patrick ; Calvo, Pilar Zorrilla . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:6:p:633-650.

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7
351999The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

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362019Investigating the effects of tourist engagement on satisfaction and loyalty. (2019). Jaafar, Mastura ; Schuberth, Florian ; Rasoolimanesh, Mostafa S. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:559-574.

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372018Interactions between tourism and financial sector development: evidence from Turkey. (2018). Katircioglu, Setareh ; Altinay, Mehmet ; Katirciolu, Salih . In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:9-10:p:519-542.

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382016Brand attachment and customer citizenship behaviors. (2016). Cheng, Jui-Chang ; Yang, Ya-Fang ; Yen, Chang-Hua ; Luo, She-Juang. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:7-8:p:263-277.

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392020The role of oil prices, growth and inflation in bank profitability. (2020). Taspinar, Nigar ; Ozatac, Nesrin ; Katircioglu, Salih . In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:565-584.

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402018Transformative service research and service design: synergistic effects in healthcare. (2018). Anderson, Sidney ; Rayburn, Steven W ; Nasr, Linda. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:1-2:p:99-113.

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6
412014Online service failure and propensity to suspend offline consumption. (2014). Archer-Brown, Chris ; Piercy, Niall . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:8:p:659-676.

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6
422014Servitisation of European manufacturing: evidence from a large scale database. (2014). Schartinger, Doris ; Dachs, Bernhard ; Jager, Angela ; Biege, Sabine ; Borowiecki, Martin ; Lay, Gunter . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:1:p:5-23.

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6
432003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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6
442021Brand anthropomorphism, love and defense: does attitude towards social distancing matter?. (2021). Ryu, Kisang ; Hussain, Kashif ; Amin, Muslim ; Dogan, Seden ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:1-2:p:58-83.

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6
452008Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356.

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462018The impacts of complaint efforts on customer satisfaction and loyalty. (2018). Chi, Christina Geng-Qing ; Cai, Ruiying. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:15-16:p:1095-1115.

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6
472006An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38.

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482020The impact of live video streaming on online purchase intention. (2020). Luo, Cheng ; Wang, Alan G ; Qin, Fang ; Zhang, Min. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:656-681.

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6
492014Investigating the different approaches to importance-performance analysis. (2014). Mangan, John ; Lalwani, Chandra ; Feng, Mengying ; Xu, Maozeng ; Wong, Chee . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:12:p:1021-1041.

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6
502015Turning ideas into products: subjective well-being in co-creation. (2015). Pera, Rebecca ; Viglia, Giampaolo. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:7-8:p:388-402.

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2021Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction. (2021). Penney, Emmanuel Kofi ; Sun, Shaorong ; Agyei, James ; Ofori-Boafo, Richmond ; Abrokwah, Eugene. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211040113.

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2021Impact of Service Encounter Elements on Experiential Value and Customer Loyalty: An Empirical Investigation in the Coffee Shop Context. (2021). Thomas, George ; Nika, Fayaz A ; Rashid, Nadia. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211061385.

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2021Connecting Corporate Social Responsibility (CSR) to Customer Loyalty: A Mediation Analysis in Hoteling Industry of Pakistan. (2021). Jan, Muhammad Farooq ; Shah, Muhammad Usman. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211067233.

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2021Do Relationship Marketing Constructs Enhance Consumer Retention? An Empirical Study Within the Hotel Industry. (2021). Salem, Suha Fouad. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:2:p:21582440211009224.

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2021.

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2021Does Employability Anxiety Trigger Psychological Distress and Academic Major Dissatisfaction? A Study on Tour Guiding Students. (2021). Alrawadieh, Derya Demirdelen. In: Journal of Tourismology. RePEc:ist:iupjot:v:7:y:2021:i:1:p:55-71.

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2021The Buffering Effects of Subordinates’ Forgiveness and Communication Openness on Abusive Supervision and Voice Behavior. (2021). Mapiye, Francisca N ; Sun, Siwei ; Liu, Chenlin. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211041081.

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2021Satellite fans: Does sport nostalgia influence purchase intention toward sponsors’ products?. (2021). Chiu, Weisheng ; Lee, Hyun-Woo ; Cho, Heetae. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921002198.

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2021Can Electric Bicycles Enhance Leisure and Tourism Activities and City Happiness?. (2021). Wu, Pei-Yi ; Hsu, I-Cheng ; Shen, Chih-Chien ; Lin, Hsiao-Hsien. In: Energies. RePEc:gam:jeners:v:14:y:2021:i:23:p:8144-:d:695357.

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2021A new reality: Exploring continuance intention to use mobile augmented reality for entertainment purposes. (2021). Ma, Yu-Chen ; Chang, Che-Wei ; Hung, Shiu-Wan. In: Technology in Society. RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002323.

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2021Do brands make consumers happy?- A masstige theory perspective. (2021). Evia, Slaaana Stara ; Paul, Justin ; Kumar, Ajay. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313266.

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2021Main well-being factors in tourism context : an application to active sport tourism. (2021). Graillot, Laurence. In: Post-Print. RePEc:hal:journl:hal-03457468.

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2021Attitude towards Drone Food Delivery Services—Role of Innovativeness, Perceived Risk, and Green Image. (2021). Lingappa, Anasuya K ; Jha, Abhishek Nath ; Mathew, Asish Oommen ; Sinha, Pranshu. In: Journal of Open Innovation: Technology, Market, and Complexity. RePEc:gam:joitmc:v:7:y:2021:i:2:p:144-:d:562200.

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2021Assessing the Effectiveness of Social and Political Innovations in the Development of Interaction between the Authorities and the Population during COVID-19: The Implication of Open Innovation. (2021). Burmakina, Anna ; Nyatina, Natalia ; Orlova, Anna ; Golovatsky, Evgeny ; Kranzeeva, Elena. In: Journal of Open Innovation: Technology, Market, and Complexity. RePEc:gam:joitmc:v:7:y:2021:i:3:p:172-:d:589492.

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2021User Innovativeness and Fintech Adoption in Indonesia. (2021). Nugraha, Deni Pandu ; Setiawan, Budi ; Zoltan, Zeman ; Nathan, Robert Jeyakumar ; Irawan, Atika. In: Journal of Open Innovation: Technology, Market, and Complexity. RePEc:gam:joitmc:v:7:y:2021:i:3:p:188-:d:613306.

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2021Advances in consumer innovation resistance research: A review and research agenda. (2021). Coghlan, Alexandra ; Jin, Xin ; Huang, Dan. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:166:y:2021:i:c:s0040162521000263.

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2021How to Improve Users’ Loyalty to Smart Health Devices? The Perspective of Compatibility. (2021). Han, GE ; Zhang, Qianqian ; Wu, Dongming ; Liao, Xin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10722-:d:644215.

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2021The future of service: The power of emotion in human-robot interaction. (2021). Yu, Joanne ; Chuah, Stephanie Hui-Wen. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s096969892100117x.

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2021Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations. (2021). Sukoco, Badri Munir ; Fang, Yu-Hui ; Li, Chia-Ying. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00443-y.

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2021.

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2021How perceived organizational politics cause work-to-family conflict? Scoping and systematic review of literature. (2021). Qureshi, Muhammad Azeem ; Fiaz, Sumbol. In: Future Business Journal. RePEc:spr:futbus:v:7:y:2021:i:1:d:10.1186_s43093-020-00046-5.

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2021Person – Job Fit in Students’ Perspective and Its Consequences for Career Aspirations. (2021). Tokarz-Kocik, Anna ; Grobelna, Aleksandra. In: European Research Studies Journal. RePEc:ers:journl:v:xxiv:y:2021:i:4b:p:155-168.

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2021When international academic conferences go virtual. (2021). Hagsten, Eva ; Falk, Martin Thomas. In: Scientometrics. RePEc:spr:scient:v:126:y:2021:i:1:d:10.1007_s11192-020-03754-5.

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2021Driving Consumer Engagement through Diverse Calls to Action in Corporate Social Responsibility Messages on Social Media. (2021). Chae, Myoung-Jin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:7:p:3812-:d:526951.

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2021Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption. (2021). Oliveira, Elisabete ; Fernandes, Teresa. In: Journal of Business Research. RePEc:eee:jbrese:v:122:y:2021:i:c:p:180-191.

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2021Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea. (2021). Cha, Seong-Soo ; Lee, Jeungsun ; Kwak, Min-Kyu. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2755-:d:510102.

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2021The evolving role of artificial intelligence in marketing: A review and research agenda. (2021). Silva, Susana ; Dabic, Marina ; Costa, Susana ; Corbo, Leonardo ; Vlai, Boidar. In: Journal of Business Research. RePEc:eee:jbrese:v:128:y:2021:i:c:p:187-203.

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2021The Mediating Effect of Ownership of Psychological Behavior and Tour Leader Experience on Accountability in Order to Explore the Sustainable Business Model of the Tourism Industry. (2021). Ke, Yu-Chang ; Wu, Shih-Wei ; Chang, Nai-Wen ; Huang, Yu-Chuan ; Lin, Rong-Ho. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:13:p:7136-:d:581990.

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2021Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI. (2021). Brock, Christian ; Wunderlich, Nancy V ; Wang, Cheng ; Blut, Markus. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:4:d:10.1007_s11747-020-00762-y.

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2021The Relationship between Contact-Free Services, Social and Personal Norms, and Customers’ Behavior for the Sustainable Management of the Restaurant Industry. (2021). Lee, Soo-Bum ; Jang, Ha-Won. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:17:p:9870-:d:627845.

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2021Frontline robots in tourism and hospitality: service enhancement or cost reduction?. (2021). Belanche, Daniel ; Flavian, Carlos ; Casalo, Luis V. In: Electronic Markets. RePEc:spr:elmark:v:31:y:2021:i:3:d:10.1007_s12525-020-00432-5.

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2021AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry. (2021). Blocher, Katharina ; Alt, Rainer. In: Electronic Markets. RePEc:spr:elmark:v:31:y:2021:i:3:d:10.1007_s12525-020-00443-2.

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2021The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges. (2021). Nam, Kichan ; Khan, Sajid M ; Daghfous, Abdelkader ; Chathoth, Prakash ; Dutt, Christopher S. In: Electronic Markets. RePEc:spr:elmark:v:31:y:2021:i:3:d:10.1007_s12525-020-00442-3.

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2021Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel. (2021). Chang, Ya-Yuan ; Chen, Xiaolian ; Wu, Hung-Che. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00454-9.

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2021Network market and entrepreneurial orientations as facilitators of international performance in born globals. The mediating role of ambidextrous dynamic capabilities. (2021). Estrada, Marta ; Irun, Beatriz ; Moliner, Miguel Angel ; Monferrer, Diego. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:430-443.

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2021Modeling Economic Risk in the QISMUT Countries: Evidence From Nonlinear Cointegration Tests. (2021). Kirikkaleli, Dervis ; He, Xiaojuan ; Torun, Melike. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211052542.

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2021.

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2021Managing the effectiveness of e-commerce platforms in a pandemic. (2021). Thuy, Lobel Trong. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920312959.

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2021Panic buying research: A systematic literature review and future research agenda. (2021). Anisimova, Tatiana ; BILLORE, SONIYA . In: EconStor Open Access Articles. RePEc:zbw:espost:231990.

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2021Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers. (2021). Han, Heesup ; Untaru, Elena-Nicoleta . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000126.

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2021Panic buying: The effect of thinking style and situational ambiguity. (2021). Purington, Elizabeth F ; Amin, Muslim ; Herjanto, Halimin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000217.

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2021Reviewing COVID-19 Literature on Business Management: What It Portends for Future Research?. (2021). , Nunosousa ; Franco, Mario ; Rodrigues, Margarida ; Silva, Rui ; Sousa, Nuno. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:11:p:5995-:d:562568.

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2021OVERTOURISM TO ZERO TOURISM: CHANGING TOURISTS’ PERCEPTION OF CROWDING POST COVID-19. (2021). Chowdhary, Nimit ; Tiwari, Pinaz ; Kainthola, Snigdha. In: Journal of Spatial and Organizational Dynamics. RePEc:ris:jspord:1032.

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2021The influence of human crowding and store messiness on consumer purchase intention– the role of contamination and scarcity perceptions. (2021). Coskun, Merve ; Gupta, Shipra. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000771.

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2021The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective. (2021). Mia, Michal ; Egerov, Dana ; Komrkov, Lenka. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001089.

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2021Factors Affecting the Growth of E-Shopping over the COVID-19 Era in Hanoi, Vietnam. (2021). Thi, Binh Nguyen ; Armoogum, Jimmy ; Nguyen, Minh Hieu. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:16:p:9205-:d:615686.

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2021Online Shopping Behaviors during Covid-19 Pandemic and Expected Future Trends. (2021). Chol, Majak Michael ; Reat, Thomas Gatluak ; Majer, Chol Gabriel ; Xiongying, Niu ; Kur, Lual Daniel. In: International Journal of Science and Business. RePEc:aif:journl:v:5:y:2021:i:9:p:165-180.

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2021Uncovering knowledge on travel behaviour during COVID-19: a convergent parallel mixed-methods study in the context of Italy. (2021). del Chiappa, Giacomo ; Atzeni, Marcello ; Bregoli, Ilenia. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:4:d:10.1007_s43039-021-00036-7.

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2021Consumer Sustainable Shopping Practices for Small Business during COVID-19. (2021). Berry, Ann ; Sneed, Christopher T ; Childs, Michelle ; Ha, Sejin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12451-:d:676751.

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2021Turning Crisis into Opportunities: How a Firm Can Enrich Its Business Operations Using Artificial Intelligence and Big Data during COVID-19. (2021). Biswas, Mohammad Islam ; Chen, Yasheng. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12656-:d:680379.

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2021The Impact of the Fear of COVID-19 on Purchase Behavior of Dietary Supplements: Integration of the Theory of Planned Behavior and the Protection Motivation Theory. (2021). Yang, Cheng-Chia ; Liu, Tao ; Chang, Yu-Chia ; Sun, Cheuk-Kwan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12900-:d:684693.

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2021Triggers of consumers’ enhanced digital engagement and the role of digital technologies in transforming the retail ecosystem during COVID-19 pandemic. (2021). Stylos, Nikolaos ; Jiang, Yangyang. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:172:y:2021:i:c:s0040162521004613.

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2021COVID?19 impediments and business start?ups in Pakistan: Evidence from the second wave of the pandemic. (2021). Shah, Naimatullah ; Lakhan, Ghulam Rasool ; Soomro, Bahadur Ali. In: Managerial and Decision Economics. RePEc:wly:mgtdec:v:42:y:2021:i:7:p:1909-1918.

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2021Sustainable or a Butterfly Effect in Global Tourism? Nexus of Pandemic Fatigue, COVID-19-Branded Destination Safety, Travel Stimulus Incentives, and Post-Pandemic Revenge Travel. (2021). Farias, Pablo ; Aktan, Murat ; Abbasi, Saba ; Raza, Syed Hassan ; Zaman, Umer. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12834-:d:683337.

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2021IMPACT OF ONLINE PROMOTIONAL TECHNIQUES ON ONLINE IMPULSE BUYING BEHAVIOR: STRATEGIES AND INNOVATIONS FOR CONSUMER PRODUCTS THROUGH OCEAN MODEL. (2021). Sajjad, Muhammad ; Hussain, Imtiaz ; Orangzab, . In: Bulletin of Business and Economics (BBE). RePEc:rfh:bbejor:v:10:y:2021:i:4:p:1-12.

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2021The effects of knowledge integration and contextual ambidexterity on innovation in entrepreneurial ventures. (2021). Adomako, Samuel ; Amankwah-Amoah, Joseph. In: Journal of Business Research. RePEc:eee:jbrese:v:127:y:2021:i:c:p:312-321.

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2021Impact of Big Data and Artificial Intelligence on Industry: Developing a Workforce Roadmap for a Data Driven Economy. (2021). Hill, Chelsey ; Mamonov, Stanislav ; Paolini, Jessica ; Silver, Deborah ; Swartz, Ethne ; Brennan-Tonetta, Peggy ; Jain, Rashmi ; Johnson, Marina. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:22:y:2021:i:3:d:10.1007_s40171-021-00272-y.

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2021The Trajectory of Two Decades of Global Journal of Flexible Systems Management and Flexibility Research: A Bibliometric Analysis. (2021). , Sushil ; Sushil, ; Evans, Stuart ; Dhir, Sanjay ; Singh, Shiwangi. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:22:y:2021:i:4:d:10.1007_s40171-021-00286-6.

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2021.

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2021Modeling the effects of digital transformation in Indian manufacturing industry. (2021). Dhir, Sanjay ; Sharma, Meenakshi ; Singh, Shiwangi. In: Technology in Society. RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002384.

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2021Exploring how digitalization influences incumbents in financial services: The role of entrepreneurial orientation, firm assets, and organizational legitimacy. (2021). Zhang, Hui ; Dai, Weiqi ; Kautonen, Mika ; Zhou, Dan. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:173:y:2021:i:c:s0040162521005539.

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2021The Employees’ State of Mind during COVID-19: A Self-Determination Theory Perspective. (2021). Camilleri, Mark Anthony. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:7:p:3634-:d:523729.

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2021The Role of CSR and Ethical Leadership to Shape Employees’ Pro-Environmental Behavior in the Era of Industry 4.0. A Case of the Banking Sector. (2021). Cherian, Jacob ; Wu, Qiang ; Sial, Muhammad Safdar ; Olah, Judit ; Gunnlaugsson, Stefan B ; Hu, Huajie ; Comite, Ubaldo ; Samad, Sarminah. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:17:p:9773-:d:626055.

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2021Do CSR Perceptions Influence Work Outcomes in the Health Care Sector? The Mediating Role of Organizational Identification and Employee Attachment. (2021). Karadas, Georgiana ; Hassanie, Souad ; Emeagwali, Okechukwu Lawrence. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:17:p:9840-:d:627406.

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2021Motivational Antecedents, Value Co-Creation Process, and Behavioral Consequences in Participatory Sport Tourism. (2021). Kim, Andrew ; Jiang, Xiaowei ; Zhang, James J ; Garcia-Fernandez, Jeronimo ; Yang, Qian. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:17:p:9916-:d:628537.

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2021Social Innovation, Employee Value Cocreation, and Organizational Citizenship Behavior in a Sport-Related Social Enterprise: Mediating Effect of Corporate Social Responsibility. (2021). Lee, Chun-Shih ; Chou, Ya-Lun ; Chen, Chen-Yueh. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12582-:d:679160.

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2021Impact of Online Crisis Response Strategies on Online Purchase Intention: The Roles of Online Brand Attitude and Brand Perceived Usefulness. (2021). Cynthia, Atamba ; Kiani, Ataullah ; Ghani, Usman ; Li, Yong Jun ; Halima, Mohamed Habuba. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:1:p:21582440211003872.

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2021.

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2021An Empirical Study on How Livestreaming Can Contribute to the Sustainability of Green Agri-Food Entrepreneurial Firms. (2021). Fan, Xue ; Wang, Mengmeng. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12627-:d:679815.

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2021Characterizing Chinese consumers’ intention to use live e-commerce shopping. (2021). Huang, Xin ; Wu, Kexin ; Zhou, Min ; Campy, Kathryn S ; Kong, Nan. In: Technology in Society. RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002426.

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2021Artificial Intelligence and Business Strategy towards Digital Transformation: A Research Agenda. (2021). Kamariotou, Maria ; Kitsios, Fotis. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:2025-:d:498801.

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2021On the data-driven generation of new service idea: integrated approach of morphological analysis and text mining. (2021). Geum, Youngjung ; Park, Mingyu. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00449-6.

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2021Digital Transformation and Strategy in the Banking Sector: Evaluating the Acceptance Rate of E-Services. (2021). Kamariotou, Maria ; Giatsidis, Ioannis ; Kitsios, Fotis. In: Journal of Open Innovation: Technology, Market, and Complexity. RePEc:gam:joitmc:v:7:y:2021:i:3:p:204-:d:639903.

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2021Factors Affecting ESG towards Impact on Investment: A Structural Approach. (2021). Kim, Hee-Cheol ; Tripathy, Sushanta ; Nanda, Deepanjan ; Thakur, Ayusha ; Aich, Satyabrata. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10868-:d:647021.

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2021Destination Sustainability and Memorable Tourism Experiences. (2021). Moliner-Tena, Miguel Angel ; Rodriguez-Artola, Rosa M ; Ferreres-Bonfill, Juan Bautista ; Monferrer-Tirado, Diego. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:11996-:d:668203.

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2021Joint brand advertising for emerging heritage sites. (2021). Pino, Giovanni ; Ekinci, Yuksel ; Can, Ali Selcuk. In: Annals of Tourism Research. RePEc:eee:anture:v:91:y:2021:i:c:s0160738321001729.

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2021The Nexus of CSR and Co-Creation: A Roadmap towards Consumer Loyalty. (2021). Sabir, RajaIrfan ; Arshad, Muhammad Zulqarnain ; Ullah, Zia ; Scholz, Miklas ; Ahmad, Naveed ; Khan, Waris Ali. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:2:p:523-:d:476512.

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2021Are men from Mars, women from Venus? Examining gender differences towards continuous use intention of branded apps. (2021). Liu, Yide ; Basha, Norazlyn Kamal ; Ng, Siew Imm ; Cheah, Jun-Hwa ; Lim, Xin-Jean. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698920314296.

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2021A Systematic Review: Mindfulness Applied on the Field of Tourism. (2021). Carmo, Claudia ; Jesus, Saul ; Iacob, Vivien. In: Journal of Spatial and Organizational Dynamics. RePEc:ris:jspord:1040.

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2021Experiencing atmospherics: The moderating effect of mall experiences on the impact of individual store atmospherics on spending behavior and mall loyalty. (2021). Mitchell, Vince ; Gilboa, Shaked ; Vilnai-Yavetz, Iris. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002708.

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2021Positive gender congruency effects on shopper responses: Field evidence from a gender egalitarian culture. (2021). Borau, Sylvie ; Samuelsson, Peter ; Bhatnagar, Roopali ; Otterbring, Tobias. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003040.

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2021Panic buying in the COVID-19 pandemic: A multi-country examination. (2021). Xiaobei, Liang ; Mubarik, Shujaat ; Akhtar, Naeem ; Wang, Ying ; Arya, Vikas ; Pitafi, Abdul Hameed ; Islam, Tahir. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313655.

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2021Vendors’ Attitudes and Perceptions towards International Tourists in the Malaysia Night Market: Does the COVID-19 Outbreak Matter?. (2021). Samat, Narimah ; Marzbali, Massoomeh Hedayati ; Abooali, Gelareh ; Maghsoodi, Mohammad Javad. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:3:p:1553-:d:491424.

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2021Did the COVID-19 Pandemic Make Consumers Shop Alone? The Role of Emotions and Interdependent Self-Construal. (2021). Marciniak, Beata ; Baran, Radosaw ; Trzebiski, Wojciech. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:11:p:6361-:d:568410.

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2021The impact of COVID-19 on Italian accommodation: A supply-perspective. (2021). Bregoli, Ilenia ; del Chiappa, Giacomo ; Fotiadis, Anestis K. In: EconStor Open Access Articles. RePEc:zbw:espost:230401.

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2021Risk Management: Exploring Emerging Human Resource Issues during the COVID-19 Pandemic. (2021). Ding, Jian ; Li, Yameng ; Zhong, Yifan ; Liao, Yiyi. In: Journal of Risk and Financial Management. RePEc:gam:jjrfmx:v:14:y:2021:i:5:p:228-:d:557896.

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2021The good, the bad and the ugly on COVID-19 tourism recovery. (2021). , Tzung-Cheng ; Polyzos, Stathis ; Fotiadis, Anestis. In: Annals of Tourism Research. RePEc:eee:anture:v:87:y:2021:i:c:s0160738320302619.

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2021Societal Changes Due to “COVID-19”. An Analysis of the Tourism Sector of Galicia, Spain. (2021). Pereira, Alexandra Matos ; Fraiz-Brea, Jose A ; Araujo-Vila, Noelia. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8449-:d:603675.

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2021Gender Differences in the Impact of the COVID-19 Pandemic on Employment, Unpaid Work and Well-Being in the EU. (2021). Mascherini, Massimiliano ; Nivakoski, Sanna. In: Intereconomics: Review of European Economic Policy. RePEc:spr:intere:v:56:y:2021:i:5:d:10.1007_s10272-021-0994-5.

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2021Personality Traits That Affect Travel Intentions during Pandemic COVID-19: The Case Study of Serbia. (2021). Luki, Dobrila ; Gaji, Tamara ; Garaa, Vuk ; Bradi, Milan ; Vukosav, Svetlana ; Petrovi, Marko D ; Blei, Ivana ; Tepavevi, Jelena. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12845-:d:683609.

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2021Are the pandemic and innovation twins? Perceived financial obstacles, innovations, and entrepreneurial success. (2021). Horky, Florian ; Fidrmuc, Jarko ; Tretter, Nicola. In: Economic Research Guardian. RePEc:wei:journl:v:11:y:2021:i:2:p:236-254.

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2021Relief, Recovery, and Revitalization Measures for Tourism and Hospitality Industry During Covid-19 Pandemic: Case Study From Taiwan. (2021). Jou, Wei-Ping ; Achyldurdyyeva, Jennet ; Wu, Li-Fan ; Jaw, Bih-Shiaw ; Foung, Wei-Ting. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211040805.

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2021The economic reaction to non-pharmaceutical interventions during Covid-19. (2021). Cattaruzzo, Sebastiano ; Teruel, Mercedes ; Segarra-Blasco, Agusti. In: Economic Analysis and Policy. RePEc:eee:ecanpo:v:72:y:2021:i:c:p:592-608.

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2021The Origin of Proactive Environmental Corporate Social Responsibility (ECSR) of Large Firms: Institutional Embeddedness—Driven, Family Involvement-Promoted, or Resource-Dependent?. (2021). Wang, Xiaohong ; Hu, Shilei . In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:3:p:1197-:d:485971.

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2021The Influence of Hotel Employees’ Perception of CSR on Organizational Commitment: The Moderating Role of Job Level. (2021). Ra, SO ; Han, Juyeon Rachel ; Oh, Kum-Sik. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12625-:d:679751.

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2021Unleashing the Barriers to CSR Implementation in the SME Sector of a Developing Economy: A Thematic Analysis Approach. (2021). Adnan, Mohammad ; Khalique, Muhammad ; Scholz, Miklas ; Ahmad, Naveed ; Naveed, Rana Tahir ; Mahmood, Asif. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12710-:d:680992.

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2021High-Commitment Work Practices and the Social Responsibility Issue: Interaction and Benefits. (2021). Balbastre-Benavent, Francisco ; Canet-Giner, Maria Teresa ; Revuelto-Taboada, Lorenzo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:2:p:459-:d:475496.

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2021Gamification Practices in Museums. (2021). Erbay, Fethiye ; Cetin, Ozgul. In: Journal of Tourismology. RePEc:ist:iupjot:v:7:y:2021:i:2:p:265-276.

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2021Understanding the Impact of Social Capital on the Innovation Performance of Construction Enterprises: Based on the Mediating Effect of Knowledge Transfer. (2021). Wang, Qinge ; Li, Hujun ; Zhang, Yuanyuan ; Chang-Richards, Alice ; Zhao, Luwei. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:9:p:5099-:d:547818.

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2021Dynamic Absorptive Capability and Innovation Performance: Evidence from Chinese Cities. (2021). Jiao, Meiqi ; Gui, Qinchang ; Hou, Chunguang ; Shi, Wentian ; Du, Debin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:20:p:11460-:d:658247.

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2021Nature-based solutions and their potential to attract the young generations. (2021). Bollani, Luigi ; Bertoldi, Bernardo ; Pattanaro, Giulio ; Giachino, Chiara ; Bonadonna, Alessandro. In: Land Use Policy. RePEc:eee:lauspo:v:101:y:2021:i:c:s026483772032514x.

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2021Cruise transport service usage post COVID-19: The health belief model application. (2021). Wang, Xueqin ; Bai, Xiwen ; Bin, Muhammad Syukri ; Yuen, Kum Fai. In: Transport Policy. RePEc:eee:trapol:v:111:y:2021:i:c:p:185-196.

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2021I need to touch it to buy it! How haptic information influences consumer shopping behavior across channels. (2021). Fuentes-Blasco, Maria ; de Canio, Francesca. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001351.

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2021How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention. (2021). Trifu, Andreea ; Melero-Polo, Igucel ; Gao, Lily ; Cambra-Fierro, Jess. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001442.

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2021Conceptualization of e-servicescapes in the fitness applications and wearable devices context: Multi-dimensions, consumer satisfaction, and behavioral intention. (2021). Kim, Minseong. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001284.

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2021Does playing a video game really result in improvements in psychological well-being in the era of COVID-19?. (2021). Kim, Minseong. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001430.

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2021From Consumer Satisfaction to Recommendation of Mobile App–Based Services: An Overview of Mobile Taxi Booking Apps. (2021). Gang, Chen ; Hongzhuan, Chen ; Siyal, Abdul Waheed. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:1:p:21582440211004179.

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2021Sport-related physical activity in tourism: an analysis of antecedents of sport based applications use. (2021). Urbistondo, Pilar Alarcon ; Gonzalez, Eva M ; Perez-Aranda, Javier. In: Information Technology & Tourism. RePEc:spr:infott:v:23:y:2021:i:1:d:10.1007_s40558-019-00161-2.

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2021Consumer Motivation by Using Unified Theory of Acceptance and Use of Technology towards Electric Vehicles. (2021). Abbasi, Haider Ali ; Aleksey, Borovkov ; Farooqi, Asaad Salam ; Rafiq, Waqas ; Musarat, Muhammad Ali ; Mazhar, Muhammad ; Moughal, Wajiha ; Bt, Zullina ; Johl, Satirenjit Kaur. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:12177-:d:672411.

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2021Modeling consumer engagement on social networking sites: Roles of attitudinal and motivational factors. (2021). Elhai, Jon D ; Bonifield, Carolyn M ; Bailey, Ainsworth Anthony. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313564.

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2021Using sentiment analysis in tourism research: A systematic, bibliometric, and integrative review. (2021). Domareski, Thays Cristina ; Manosso, Franciele Cristina. In: EconStor Open Access Articles and Book Chapters. RePEc:zbw:espost:243089.

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2021Using sentiment analysis in tourism research: A systematic, bibliometric, and integrative review. (2021). Domareski, Thays Christina ; Franciele, Cristina. In: Post-Print. RePEc:hal:journl:hal-03373984.

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Recent citations
Recent citations received in 2021

YearCiting document
2021Demystifying knowledge hiding in academic roles in higher education. (2021). Bavik, Ali ; Bhattacharya, Ananya ; Creed, Andrew ; Zutshi, Ambika ; Sohal, Amrik. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:206-221.

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2021The effect of employees politeness strategy and customer membership on customers perception of co-recovery and online post-recovery satisfaction. (2021). Xiao, Yan ; Su, Jiafu ; Yuan, Yafen ; Zhang, YU. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003064.

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2021The Psychology behind Knowledge Hiding in an Organization. (2021). Takahashi, Yoshi ; Rezwan, Roksana Binte. In: Administrative Sciences. RePEc:gam:jadmsc:v:11:y:2021:i:2:p:57-:d:563589.

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2021Nexus between Financial Development, Renewable Energy Consumption, Technological Innovations and CO 2 Emissions: The Case of India. (2021). Ali, Minhaj ; Qayyum, Muhammad ; Jahanger, Atif ; Nizamani, Mir Muhammad. In: Energies. RePEc:gam:jeners:v:14:y:2021:i:15:p:4505-:d:601700.

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2021.

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2021.

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2021Role of Non-Pharmaceutical Interventions for COVID-19 in Cruise Tourists’ Decision-Making Process: An Extended Model of Goal-Directed Behavior. (2021). Xu, Wenjie ; Lee, Choong-Ki ; Youn, Hyo-Jin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:10:p:5552-:d:555696.

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2021Employee Service Quality at Uzbekistani Halal Restaurants Amid the COVID-19 Pandemic. (2021). Ahn, Young-Joo ; Shokhsanam, Zoirova. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:10:p:5712-:d:558054.

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2021The Effect of Abusive Supervision on Organizational Identification: A Moderated Mediation Analysis. (2021). Arasli, Furkan ; Arici, Nagihan Cakmakoglu ; Cengiz, Mustafa. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8468-:d:603945.

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2021The Structural Relationship among Perceived Service Quality, Perceived Value, and Customer Satisfaction-Focused on Starbucks Reserve Coffee Shops in Shanghai, China. (2021). Park, Keunsoo ; Wang, Yaxi ; Yuan, Qing ; Ge, Yuhan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8633-:d:607255.

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2021The Role of Ethical Leadership in Managing Occupational Stress to Promote Innovative Work Behaviour: A Cross-Cultural Management Perspective. (2021). Yamoah, Fred A ; Ul, Adnan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:17:p:9608-:d:622492.

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2021The Impact of Public-Private Partnership Investment in Energy and Technological Innovation on Ecological Footprint: The Case of Pakistan. (2021). Memon, Javed Ahmed ; Chunling, LI ; Kirikkaleli, Dervis ; Ali, Minhaj ; le Thanh, Tiep. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10085-:d:631861.

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2021Power Brand Defense Up, My Friend! Stimulating Brand Defense through Digital Content Marketing. (2021). al Jarah, Ahmad ; Sawaftah, Dima ; Lahuerta-Otero, Eva ; Aljarah, Ahmad. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10266-:d:635224.

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2021A Review of Research on Tourism Industry, Economic Crisis and Mitigation Process of the Loss: Analysis on Pre, During and Post Pandemic Situation. (2021). Alves, Helena ; Paiano, Annarita ; Crovella, Tiziana ; Bhuiyan, Miraj Ahmed. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10314-:d:636112.

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2021The Effect of Food Safety-Related Attributes on Customer Satisfaction of Ready-to-Eat Foods at Hypermarkets. (2021). Wei, Yu-Ping. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10554-:d:641490.

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2021Understanding the Factors Affecting Pro-Environment Behavior for City Rail Transport Usage: Territories’ Empirical Evidence—Malaysia. (2021). Spr, Charles Ramendran ; Au, Hui Nee ; Kalhoro, Maryam. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12483-:d:677251.

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2021Examining Factors Influencing COVID-19 Vaccine Tourism for International Tourists. (2021). Ractham, Peter ; Chen, Charlie ; Kaewkitipong, Laddawan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12867-:d:684173.

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2021Understanding Consumer Travel Behavior during COVID-19. (2021). Ryu, Kisang ; Duan, Yahui ; Ali, Laiba ; Chen, Xianglan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:23:p:13330-:d:693100.

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2021Antecedents of Purchase Intention at Starbucks in the Context of Covid-19 Pandemic. (2021). Lee, Won Seok ; Song, Myungkeun ; Moon, Joonho ; Shim, Jimin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:1758-:d:494820.

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2021Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea. (2021). Cha, Seong-Soo ; Lee, Jeungsun ; Kwak, Min-Kyu. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2755-:d:510102.

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2021Uncovering knowledge on travel behaviour during COVID-19: a convergent parallel mixed-methods study in the context of Italy. (2021). del Chiappa, Giacomo ; Atzeni, Marcello ; Bregoli, Ilenia. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:4:d:10.1007_s43039-021-00036-7.

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2021Analyzing Role of E-SERVQUAL Constructs for Post-pandemic Recovery of Indian Taxi Aggregator Services. (2021). Pandey, Neeraj ; Patwardhan, Avadhut Arun. In: International Journal of Global Business and Competitiveness. RePEc:spr:ijogbc:v:16:y:2021:i:1:d:10.1007_s42943-021-00042-8.

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2021Tertiarization of the Economy in Russian Regions: Deindustrialization or Postindustrialization?. (2021). Zotova, M V ; Safronov, S G. In: Regional Research of Russia. RePEc:spr:rrorus:v:11:y:2021:i:3:d:10.1134_s2079970521030114.

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Recent citations received in 2020

YearCiting document
2020 Risk adaptation: A continuous learning process in the context of unrepeatable phenomena. (2020). Pricin, Gabriel. In: Sociology and Social Work Review. RePEc:edr:sswrgl:v:4:y:2020:i:2:p:56-63.

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2020Designing for Quality of life. (2020). Kim, Hyelin ; Berbekova, Adiyukh ; Uysal, Muzaffer. In: Annals of Tourism Research. RePEc:eee:anture:v:83:y:2020:i:c:s0160738320300888.

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2020Valuation of coral reefs in Japan: Willingness to pay for conservation and the effect of information. (2020). Managi, Shunsuke ; Fujii, Masahiko ; Yamano, Hiroya ; Yoshida, Yumi ; Kumagai, Naoki H ; Takano, Kohei Takenaka ; Imamura, Kohei ; Nakashizuka, Tohru. In: Ecosystem Services. RePEc:eee:ecoser:v:46:y:2020:i:c:s221204162030108x.

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2020Culture and International business research: A review and research agenda. (2020). Singh, Shiwangi ; Srivastava, Saurabh ; Dhir, Sanjay. In: International Business Review. RePEc:eee:iburev:v:29:y:2020:i:4:s0969593120300470.

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2020Investigating the emerging COVID-19 research trends in the field of business and management: A bibliometric analysis approach. (2020). Gustafsson, Anders ; Verma, Surabhi. In: Journal of Business Research. RePEc:eee:jbrese:v:118:y:2020:i:c:p:253-261.

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2020Bibliometric overview of the Technological Forecasting and Social Change journal: Analysis from 1970 to 2018. (2020). Sharma, Anuj ; Das, Mukunda V ; Dhir, Sanjay ; Singh, Shiwangi. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:154:y:2020:i:c:s0040162519305220.

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2020.

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2020An Empirical Investigation on Determinants of Sustainable Economic Growth. Lessons from Central and Eastern European Countries. (2020). Ioan, Bircea ; Horia, Tulai ; Gheorghe, Fatacean ; Lucian, Gaban ; Mozi, Rathnaswamy Malar ; Mircea-Iosif, Rus. In: Journal of Risk and Financial Management. RePEc:gam:jjrfmx:v:13:y:2020:i:7:p:146-:d:380959.

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2020COVID-19 and Disruption in Management and Education Academics: Bibliometric Mapping and Analysis. (2020). Silva, Rui ; Franco, Mario ; Rodrigues, Margarida. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7362-:d:410479.

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2020The Perception of CSR Activities in a Selected Segment of McDonald’s Customers in the Czech Republic and Its Effect on Their Purchasing Behavior—A Case Study. (2020). Vrbkova, Lucie ; Redl, Karel ; Hommerova, Dita ; Svoboda, Roman. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:20:p:8627-:d:430791.

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2020Dismissals and Temporary Leaves in Romanian Companies in the Context of Low Demand and Cash Flow Problems during the COVID-19 Economic Lockdown. (2020). Ti, Silviu Mihail ; Netian, Tefan Andrei ; Turnea, Elena-Sabina ; Gu, Alexandra Luciana ; Vod, Ana Iolanda. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:21:p:8850-:d:434338.

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2020The Role of Human–Machine Interactive Devices for Post-COVID-19 Innovative Sustainable Tourism in Ho Chi Minh City, Vietnam. (2020). Duy, Nguyen Thien ; Vrana, Vasiliki ; Thanh, Nguyen Thi ; Das, Subhankar ; Mondal, Subhra R ; Dzung, Pham Tien ; Huy, Doan Xuan. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:22:p:9523-:d:445682.

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2020Online Shopping Motives during the COVID-19 Pandemic—Lessons from the Crisis. (2020). Frommeyer, Britta ; Koch, Julia ; Schewe, Gerhard. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:24:p:10247-:d:458762.

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2020Cause-Related Marketing and Purchase Intention toward Team-Licensed Products: Moderating Effects of Sport Consumers’ Altruism. (2020). Byon, Kevin K ; Kim, Doo-Han ; Song, Hyun-Seok ; Baek, Woo-Yeul. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:8:p:3183-:d:345688.

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2020New Technologies in the Field of Tourist Guiding: Threat or Tool?. (2020). Sevenhuysen, Karina ; de la Harpe, Michelle. In: Journal of Tourismology. RePEc:ist:iupjot:v:6:y:2020:i:1:p:13-33.

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2020Diagnosing the Organizational Culture of Rural Community Banks in Ghana and Its Effects on Their Financial Performance. (2020). Asaah, Beatrice L ; Luguterah, Austin W. In: Journal of Social Science Studies. RePEc:mth:jsss88:v:7:y:2020:i:2:p:86-114.

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2020ADAPTING KNOWLEDGE MANAGEMENT STRATEGIES IN THE CONTEXT OF THE COVID-19 PANDEMIC. A PRELIMINARY OVERVIEW. (2020). Zbuchea, Alexandra ; Pinzaru, Florina. In: Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE. RePEc:rom:mancon:v:14:y:2020:i:1:p:307-318.

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2020The Transformation of Governance System: A Decade Long Experience of Corporate Governance Using Meta-analysis. (2020). Gulati, Khushboo ; Gupta, C P. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:21:y:2020:i:3:d:10.1007_s40171-020-00244-8.

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2020Hotel managers’ perceptions towards the use of robots: a mixed-methods approach. (2020). Seyitolu, Faruk ; Ivanov, Stanislav ; Markova, Martina. In: Information Technology & Tourism. RePEc:spr:infott:v:22:y:2020:i:4:d:10.1007_s40558-020-00187-x.

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2020Impact of Covid-19 on Omans Construction Industry. (2020). Marey-Prez, Manuel ; al Amri, Tariq. In: Technium Social Sciences Journal. RePEc:tec:journl:v:9:y:2020:i:1:p:661-670.

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2020Universalism values and organisational citizenship behaviour referring to employee perception of corporate social responsibility. (2020). Wioletta, Wereda ; Ivil, Stankeviit. In: Management & Marketing. RePEc:vrs:manmar:v:15:y:2020:i:2:p:302-325:n:10.

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2020Do CSR activities increase organizational citizenship behavior among employees? Mediating role of affective commitment and job satisfaction. (2020). Salam, Javeria ; Khan, Komal Akram ; Jiang, Yushi ; Khaskheli, Asadullah ; Qureshi, Muhammad A ; Raza, Syed A. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:27:y:2020:i:6:p:2941-2955.

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2020How does workplace bullying influence nurses’ abilities to provide patient care? A nurse perspective. (2020). Patrician, Patricia A ; Li, Peng ; Gillespie, Gordon L ; Swiger, Pauline A ; Ivankova, Nataliya V ; Anusiewicz, Colleen V. In: Journal of Clinical Nursing. RePEc:wly:jocnur:v:29:y:2020:i:21-22:p:4148-4160.

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Recent citations received in 2019

YearCiting document
2019Syrian Refugee Entrepreneurship in Turkey: Integration and the Use of Immigrant Capital in the Informal Economy. (2019). Atasu-Topcuolu, Reyhan. In: Social Inclusion. RePEc:cog:socinc:v:7:y:2019:i:4:p:200-210.

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2019Estimating deception in consumer reviews based on extreme terms: Comparison analysis of open vs. closed hotel reservation platforms. (2019). Bergey, Paul K ; Kim, Moon-Yong ; Moon, Sangkil. In: Journal of Business Research. RePEc:eee:jbrese:v:102:y:2019:i:c:p:83-96.

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2019Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences. (2019). Hollebeek, Linda D ; Ul, Jamid ; Rasool, Aaleya ; Khan, Imran ; Rahman, Zillur. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:50:y:2019:i:c:p:277-285.

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2019The Identification of Opportunities for Innovations through Collecting Problems from Citizens. (2019). Kozlovskis, Konstantins ; Oganisjana, Karine. In: Journal of Open Innovation: Technology, Market, and Complexity. RePEc:gam:joitmc:v:5:y:2019:i:4:p:76-:d:270918.

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2019Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality. (2019). Mo, Hyeon ; Sung, Hye Jin ; Lee, Sukwon. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:11:p:3141-:d:237013.

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2019Intellectual Capital, Profitability, and Productivity: Evidence from Pakistani Financial Institutions. (2019). Shafique, Muhammad Aamir ; Javaid, Hafiz Mustansar ; Tariq, Gulzara ; Haris, Muhammad ; Yao, Hongxing. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:14:p:3842-:d:248307.

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2019Public Support Agencies for Innovation in Multilevel Governance Systems: Exploring the Existence of Signs of Complementarity and Substitution. (2019). Guisado-Gonzalez, Manuel ; Vila-Alonso, Mercedes ; Gonzalez-Blanco, Jennifer. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:20:p:5778-:d:277827.

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2019Sustainable Tourism in the Open Innovation Realm: A Bibliometric Analysis. (2019). Sciarelli, Fabiana ; Sepe, Fabiana ; del Gaudio, Giovanna ; della Corte, Valentina. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:21:p:6114-:d:283064.

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2019Should Listed Banks Be Concerned with Intellectual Capital in Emerging Asian Markets? A Comparison between China and Pakistan. (2019). Yao, Hongxing ; Haris, Muhammad ; Xu, Jian. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:23:p:6582-:d:289470.

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2019Intellectual Capital Performance of the Textile Industry in Emerging Markets: A Comparison with China and South Korea. (2019). Wang, Binghan ; Xu, Jian. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:8:p:2354-:d:224305.

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2019The impact of coproducing services with clients on knowledge-intensive business services’ innovativeness. (2019). Chichkanov, Nikolay. In: HSE Working papers. RePEc:hig:wpaper:100sti2019.

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2019Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework. (2019). Puente, Ann Marie ; Wasieleski, David ; Livne-Tarandach, Reut ; Broad, Garrett M ; Alkire, Linda ; Kabadayi, Sertan . In: Humanistic Management Journal. RePEc:spr:humman:v:4:y:2019:i:2:d:10.1007_s41463-019-00063-9.

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Recent citations received in 2018

YearCiting document
2018The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. (2018). van Tonder, Estelle ; de Beer, Leon Tielman ; Lisita, Inonge Theresa ; Saunders, Stephen graham . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:92-102.

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2018Social Correlation of Professional Educational Services and Labor Market as a Vector of Successful Social and Economic Development. (2018). Rodionova, V I ; Ivashova, V A ; Shvachkina, L A. In: European Research Studies Journal. RePEc:ers:journl:v:xxi:y:2018:i:special2:p:285-293.

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2018Role of Healthy Work Environments in Sustainability of Goal Achievement; Ethical Leadership, Intention to Sabotage, and Psychological Capital in Jordanian Universities. (2018). Altahat, Shadi Mohammad ; Atan, Tarik. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:10:p:3559-:d:173772.

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2018.

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