4
H index
4
i10 index
102
Citations
Norges Handelshøyskole (NHH) | 4 H index 4 i10 index 102 Citations RESEARCH PRODUCTION: 7 Articles 1 Chapters RESEARCH ACTIVITY:
MORE DETAILS IN: ABOUT THIS REPORT:
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Works with: Authors registered in RePEc who have co-authored more than one work in the last five years with Tor Wallin Andreassen. | Is cited by: | Cites to: |
Journals with more than one article published | # docs |
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Journal of Business Research | 3 |
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2024 | AI-based chatbots in customer service and their effects on user compliance. (2024). Benlian, Alexander ; Wessel, Michael ; Adam, Martin. In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL). RePEc:dar:wpaper:144613. Full description at Econpapers || Download paper |
2024 | How can coffee shops draw customers back after COVID-19? the influence of psychological distance on coffee versus tea preference. (2024). Rachamim, Matti ; Grossman, Ori. In: Journal of Business Research. RePEc:eee:jbrese:v:172:y:2024:i:c:s0148296323007907. Full description at Econpapers || Download paper |
2024 | Personalized touchpoints and customer experience: A conceptual synthesis. (2024). Kuehnl, Christina ; Weippert, Marco ; Weidig, Jakob. In: Journal of Business Research. RePEc:eee:jbrese:v:177:y:2024:i:c:s0148296324001450. Full description at Econpapers || Download paper |
2024 | Consumers’ responses to metaverse ads: The roles of hedonic versus utilitarian appeal and the moderating role of need for touch. (2024). Lee, Heejun ; Kim, Yunju. In: Journal of Business Research. RePEc:eee:jbrese:v:179:y:2024:i:c:s0148296324001814. Full description at Econpapers || Download paper |
2024 | Boosting customers’ impulsive buying tendency in live-streaming commerce: The role of customer engagement and deal proneness. (2024). Hollebeek, Linda D ; Cheah, Jun-Hwa ; Luo, XI ; Lim, Xin-Jean. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923003958. Full description at Econpapers || Download paper |
2024 | Examining the moderating effects of shopping orientation, product knowledge and involvement on the effectiveness of Virtual Reality (VR) retail environment. (2024). Quach, Sara ; Shao, Wei ; Zhang, Yunen ; Li, Qianmin ; Thaichon, Park. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000092. Full description at Econpapers || Download paper |
2024 | Determinants of virtual reality stores influencing purchase intention: An interpretive structural modeling approach. (2024). Salunke, Parth ; Jain, Varsha ; Mkedder, Nadjim. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000535. Full description at Econpapers || Download paper |
2024 | Building a sustainable future with enterprise metaverse in a data-driven era: A technology-organization-environment (TOE) perspective. (2024). Shankar, Amit ; Kumar, Aman. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002820. Full description at Econpapers || Download paper |
2024 | The role of innovation portfolio in green innovation decisions: A study of French and Italian firms. (2024). Llerena, Patrick ; Georgantzís, Nikolaos ; Attanasi, Giuseppe ; Georgantzis, Nikolaos ; Vasileiou, Efi. In: Technovation. RePEc:eee:techno:v:130:y:2024:i:c:s0166497223002328. Full description at Econpapers || Download paper |
2024 | Heterogenous evaluations of autonomous vehicle services: An extended theoretical framework and empirical evidence. (2024). Osburg, Victoria-Sophie ; Yoganathan, Vignesh. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:198:y:2024:i:c:s0040162523006376. Full description at Econpapers || Download paper |
2024 | Exploring IT business value creation in a Taobao Village EC ecosystem: A systems theory perspective. (2024). Chen, Yi-Cheng ; Robinson, Simon ; Li, QI ; Peng, Lifang ; Wu, Jen-Her. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:206:y:2024:i:c:s0040162524003305. Full description at Econpapers || Download paper |
2024 | How effective is automated vehicle education? – A Kentucky case study revealing the dynamic nature of education effectiveness. (2024). Wang, YI ; Li, Zhixia ; Wyatt, Daniel Aaron. In: Transport Policy. RePEc:eee:trapol:v:147:y:2024:i:c:p:140-157. Full description at Econpapers || Download paper |
2024 | . Full description at Econpapers || Download paper |
2024 | The role of digital technology in communication and information flow in the Australian Superannuation industry. (2024). Dolan, Rebecca M ; Oi, Arvid ; Hentzen, Janin K. In: Australian Journal of Management. RePEc:sae:ausman:v:49:y:2024:i:4:p:657-677. Full description at Econpapers || Download paper |
Year ![]() | Title ![]() | Type ![]() | Cited ![]() |
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2021 | A customer-centric five actor model for sustainability and service innovation In: Journal of Business Research. [Full Text][Citation analysis] | article | 10 |
2022 | Competing through innovation: Let the customer judge! In: Journal of Business Research. [Full Text][Citation analysis] | article | 3 |
2017 | “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers In: Journal of Business Research. [Full Text][Citation analysis] | article | 51 |
2020 | Virtual reality through the customer journey: Framework and propositions In: Journal of Retailing and Consumer Services. [Full Text][Citation analysis] | article | 21 |
2008 | —Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego In: Marketing Science. [Full Text][Citation analysis] | article | 2 |
2015 | Behavioral Disinhibition Can Foster Intentions to Healthy Lifestyle Change by Overcoming Commitment to Past Behavior In: PLOS ONE. [Full Text][Citation analysis] | article | 1 |
2006 | The Impact of Non-Normality and Estimation Methods in SEM on Satisfaction Research in Marketing In: Quality & Quantity: International Journal of Methodology. [Full Text][Citation analysis] | article | 14 |
2012 | Customer Service: Does It Matter? In: Springer Books. [Citation analysis] | chapter | 0 |
CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated February, 4 2025. Contact: CitEc Team