Dirk Van den Poel : Citation Profile


Are you Dirk Van den Poel?

Universiteit Gent

13

H index

20

i10 index

530

Citations

RESEARCH PRODUCTION:

16

Articles

79

Papers

RESEARCH ACTIVITY:

   14 years (1999 - 2013). See details.
   Cites by year: 37
   Journals where Dirk Van den Poel has often published
   Relations with other researchers
   Recent citing documents: 47.    Total self citations: 61 (10.32 %)

MORE DETAILS IN:
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   Permalink: http://citec.repec.org/pva154
   Updated: 2021-04-17    RAS profile: 2014-08-18    
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Relations with other researchers


Works with:

Authors registered in RePEc who have co-authored more than one work in the last five years with Dirk Van den Poel.

Is cited by:

Mokhtarian, Patricia (10)

De Bock, Koen (8)

Coussement, Kristof (8)

Pirschel, Inske (8)

Ahrens, Steffen (8)

Beck, Guenter (7)

Vanhoucke, Mario (6)

Brito, Duarte (5)

Lopez-Salido, David (5)

Gust, Christopher (5)

Vasconcelos, Helder (5)

Cites to:

Thorleuchter, Dirk (34)

Coussement, Kristof (29)

Viaene, Stijn (13)

De Bock, Koen (11)

LE BIHAN, Hervé (11)

veronese, giovanni (10)

Vilmunen, Jouko (9)

Dias, Daniel (9)

Yu, Li (9)

Hoffmann, Johannes (9)

Dhyne, Emmanuel (9)

Main data


Where Dirk Van den Poel has published?


Journals with more than one article published# docs
European Journal of Operational Research8
Journal of Business Research2

Working Papers Series with more than one paper published# docs
Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium / Ghent University, Faculty of Economics and Business Administration75
Working Papers / Hogeschool-Universiteit Brussel, Faculteit Economie en Management2

Recent works citing Dirk Van den Poel (2021 and 2020)


YearTitle of citing document
2020How to Identify Investors types in real financial markets by means of agent based simulation. (2020). Neri, Filippo. In: Papers. RePEc:arx:papers:2101.03127.

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2020Strategic complementarity and asymmetric price setting among firms. (2020). Sakata, Tomoya ; Yoshino, Koichi ; Koga, Maiko. In: BIS Papers chapters. RePEc:bis:bisbpc:111-11.

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2020Evaluating environmental sustainability strategies in freight transport and logistics industry. (2020). Centobelli, Piera ; Esposito, Emilio ; Cerchione, Roberto. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:29:y:2020:i:3:p:1563-1574.

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2020An investigation of key performance indicators for operational excellence towards sustainability in the leather products industry. (2020). Dwivedi, Ashish ; Moktadir, Md Abdul ; Madaan, Jitender ; Sultana, Razia ; Paul, Sanjoy Kumar ; Chiappetta, Charbel Jose ; Rahman, Akib. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:29:y:2020:i:8:p:3331-3351.

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2020Price elasticities and demand-side real rigidities in micro data and in macro models. (2020). Lein, Sarah ; Beck, Gunter . In: CEPR Discussion Papers. RePEc:cpr:ceprdp:14303.

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2020Empathy and delight in a personal service setting. (2020). Chylinski, Mathew ; Ha, Quan ; Que, Thi Nguyet. In: Australasian marketing journal. RePEc:eee:aumajo:v:28:y:2020:i:1:p:11-17.

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2020Sharing is (not) caring? The interactive effects of power and psychological distance on tolerance of unethical behavior. (2020). Candra, Ika Diyah ; Purwanto, B M ; Winahjoe, Sari ; Septianto, Felix ; Paramita, Widya. In: Australasian marketing journal. RePEc:eee:aumajo:v:28:y:2020:i:3:p:42-49.

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2020A machine learning framework for customer purchase prediction in the non-contractual setting. (2020). Haltmeier, Markus ; Pirker, Clemens ; Pereverzyev, Sergiy ; Schmuck, Claudia ; Martinez, Andres . In: European Journal of Operational Research. RePEc:eee:ejores:v:281:y:2020:i:3:p:588-596.

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2020Response transformation and profit decomposition for revenue uplift modeling. (2020). Gubela, Robin M ; Jaroszewicz, Szymon ; Lessmann, Stefan. In: European Journal of Operational Research. RePEc:eee:ejores:v:283:y:2020:i:2:p:647-661.

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2020Credit scoring by incorporating dynamic networked information. (2020). Djehiche, Boualem ; Hu, Xiaoming ; Wang, Ximei ; Li, Yibei. In: European Journal of Operational Research. RePEc:eee:ejores:v:286:y:2020:i:3:p:1103-1112.

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2020Who is unhappy for Brexit? A machine-learning, agent-based study on financial instability. (2020). Katsaiti, Marina-Selini ; Polyzos, Stathis ; Samitas, Aristeidis. In: International Review of Financial Analysis. RePEc:eee:finana:v:72:y:2020:i:c:s1057521920302349.

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2020Incorporating textual information in customer churn prediction models based on a convolutional neural network. (2020). Lessmann, Stefan ; de Bock, Koen W ; Coussement, Kristof ; de Caigny, Arno. In: International Journal of Forecasting. RePEc:eee:intfor:v:36:y:2020:i:4:p:1563-1578.

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2020The usage of large data sets in online consumer behaviour: A bibliometric and computational text-mining–driven analysis of previous research. (2020). Vanhala, Mika ; Jarvelin, Kalervo ; Nummenmaa, Jyrki ; Sundqvist, Sanna ; Peltonen, Jaakko ; Lu, Chien. In: Journal of Business Research. RePEc:eee:jbrese:v:106:y:2020:i:c:p:46-59.

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2020Do past scandals influence the present performance? The moderating role of consumer mindset. (2020). Septianto, Felix. In: Journal of Business Research. RePEc:eee:jbrese:v:106:y:2020:i:c:p:75-81.

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2020The interactive effects of emotions and numerical information in increasing consumer support to conservation efforts. (2020). Chiew, Tung Moi ; Kemper, Joya A ; Septianto, Felix. In: Journal of Business Research. RePEc:eee:jbrese:v:110:y:2020:i:c:p:445-455.

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2020Sight unseen: The role of online security indicators in visual attention to online privacy information. (2020). Felix, Reto ; Sheng, Xiaojing ; Duchowski, Andrew T ; Krejtz, Krzysztof ; Ketron, Seth C ; Siguaw, Judy A ; Saravade, Swapnil. In: Journal of Business Research. RePEc:eee:jbrese:v:111:y:2020:i:c:p:218-240.

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2021Call me maybe: Methods and practical implementation of artificial intelligence in call center arrivals’ forecasting. (2021). Derra, Nicholas Daniel ; Rausch, Theresa Maria ; Albrecht, Tobias. In: Journal of Business Research. RePEc:eee:jbrese:v:123:y:2021:i:c:p:267-278.

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2020Between preferences and references: Asymmetric price elasticities and the simulation of fiscal policies. (2020). Mazzocchi, Mario ; Biondi, Beatrice ; Smith, Richard ; Cornelsen, Laura. In: Journal of Economic Behavior & Organization. RePEc:eee:jeborg:v:180:y:2020:i:c:p:108-128.

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2021Data-driven decision and analytics of collection and delivery point location problems for online retailers. (2021). Wang, Hongwei ; Gong, Yeming ; Chen, Wanying ; Shen, Yaohan ; Xu, Xianhao. In: Omega. RePEc:eee:jomega:v:100:y:2021:i:c:s030504831931535x.

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2021Profit-driven churn prediction for the mutual fund industry: A multisegment approach. (2021). Verbeke, Wouter ; Olaya, Diego ; Dominguez, Gonzalo ; Maldonado, Sebastian. In: Omega. RePEc:eee:jomega:v:100:y:2021:i:c:s0305048320307349.

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2020Forecasting client retention — A machine-learning approach. (2020). Rodriguez, Sara Veronica ; Schaeffer, Satu Elisa. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:52:y:2020:i:c:s0969698919302668.

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2020The distinct effects of gratitude and pride on donation choice and amount. (2020). Tjiptono, Fandy ; Septianto, Felix ; Paramita, Widya. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:53:y:2020:i:c:s0969698919310227.

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2020Price elasticities and demand-side real rigidities in micro data and in macro models. (2020). Lein, Sarah ; Beck, Guenter. In: Journal of Monetary Economics. RePEc:eee:moneco:v:115:y:2020:i:c:p:200-212.

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2020A critique on the Corruption Perceptions Index: An interdisciplinary approach. (2020). Jitmaneeroj, Boonlert ; Budsaratragoon, Pornanong. In: Socio-Economic Planning Sciences. RePEc:eee:soceps:v:70:y:2020:i:c:s0038012118301411.

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2020A new 2-additive Choquet integral based approach to qualitative cross-impact analysis considering interaction effects. (2020). Bozdag, Erhan ; Asan, Umut ; Kadaifci, Cigdem. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:158:y:2020:i:c:s0040162520309574.

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2020Churn and loyalty behavior of Turkish digital natives: Empirical insights and managerial implications. (2020). Guven, Faruk ; Uner, Mithat M ; Cavusgil, Tamer S. In: Telecommunications Policy. RePEc:eee:telpol:v:44:y:2020:i:4:s0308596119304471.

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2021Personalized pricing for customer retention: Theory and evidence from mobile communication. (2021). Zirulia, Lorenzo ; Corrocher, Nicoletta ; Capponi, Giovanna. In: Telecommunications Policy. RePEc:eee:telpol:v:45:y:2021:i:1:s0308596120301609.

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2020E-Commerce Purchasing Behaviour and the Level of Consumers‘ Income in Poland and Great Britain. (2020). Sadowa, Agnieszka ; Szalonka, Katarzyna ; Wicki, Ludwik ; Wicka, Aleksandra. In: European Research Studies Journal. RePEc:ers:journl:v:xxiii:y:2020:i:special2:p:552-568.

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2021Inflation Gap Persistence, Indeterminacy, and Monetary Policy. (2021). Van Zandweghe, Willem ; Kurozumi, Takushi ; Hirose, Yasuo. In: Working Papers. RePEc:fip:fedcwq:89958.

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2020Geospatial Data Approach for Demand-Oriented Policies of Land Administration. (2020). Choi, Haeok. In: Land. RePEc:gam:jlands:v:9:y:2020:i:1:p:31-:d:311022.

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2020An Analysis of Public Complaints to Evaluate Ecosystem Services. (2020). Choi, Haeok ; Lee, Jae-Hyuck. In: Land. RePEc:gam:jlands:v:9:y:2020:i:3:p:62-:d:324660.

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2020Green Supply Chain Performance Prediction Using a Bayesian Belief Network. (2020). Paul, Sanjoy Kumar ; Mahtab, Zuhayer ; Kabir, Golam ; Ali, Syed Mithun ; Rabbi, MD. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:3:p:1101-:d:316239.

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2020Purchase Intention in the Online Open Market: Do Concerns for E-Commerce Really Matter?. (2020). Kim, Sang Soo . In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:3:p:773-:d:311342.

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2020Optimal Minimax Rates against Non-smooth Alternatives. (2020). Nishiyama, Yoshihiko ; Iwasawa, Masamune ; Hitomi, Kohtaro . In: KIER Working Papers. RePEc:kyo:wpaper:1051.

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2020Optimizing hyper-parameters of neural networks with swarm intelligence: A novel framework for credit scoring. (2020). Qiu, Zhiyi ; Zhang, Runchi. In: PLOS ONE. RePEc:plo:pone00:0234254.

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2020VICTIM IDENTIFICATION, FRAMING HEURISTIC AND STRESS EFFECTS ON THE DONATION DECISION. (2020). Gngr, Sezen ; Kn, Nihan Tomras. In: Prizren Social Science Journal. RePEc:prj:publsh:v4:y:2020:i:2:p:22-29.

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2020Inferring gender and age of customers in shopping malls via indoor positioning data. (2020). Shu, Hua ; Pei, Tao ; Cheng, Dayu ; Liu, Yaxi ; Xu, Lianming ; Wang, Meng ; Ou, Yang ; Du, Yunyan ; Ma, Ting ; Ge, Xianhui. In: Environment and Planning B. RePEc:sae:envirb:v:47:y:2020:i:9:p:1672-1689.

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2020The GNG neural network in analyzing consumer behaviour patterns: empirical research on a purchasing behaviour processes realized by the elderly consumers. (2020). Najman, Krzysztof ; Migda-Najman, Kamila ; Badowska, Sylwia . In: Advances in Data Analysis and Classification. RePEc:spr:advdac:v:14:y:2020:i:4:d:10.1007_s11634-020-00415-6.

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2021Bayesian panel quantile regression for binary outcomes with correlated random effects: an application on crime recidivism in Canada. (2021). Lacroix, Guy ; BRESSON, Georges ; Rahman, Mohammad Arshad. In: Empirical Economics. RePEc:spr:empeco:v:60:y:2021:i:1:d:10.1007_s00181-020-01893-5.

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2020Brq: an R package for Bayesian quantile regression. (2020). Mohammad, Haithem Taha ; Alhamzawi, Rahim. In: METRON. RePEc:spr:metron:v:78:y:2020:i:3:d:10.1007_s40300-020-00190-6.

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2020Rainfall-Induced Landslides forecast using local precipitation and global climate indexes. (2020). Fustos, I ; Somos-Valenzuela, M ; Moreno-Yaeger, P ; Abarca-Del, R. In: Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards. RePEc:spr:nathaz:v:102:y:2020:i:1:d:10.1007_s11069-020-03913-0.

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2020Selection Effects of Lender and Borrower Choices on Risk Measurement, Management and Prudential Regulation. (2020). Luong, Thi Mai. In: PhD Thesis. RePEc:uts:finphd:3-2020.

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2020Probability Distributions of Crop Yields: A Bayesian Spatial Quantile Regression Approach. (2020). Ramsey, Austin. In: American Journal of Agricultural Economics. RePEc:wly:ajagec:v:102:y:2020:i:1:p:220-239.

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2020Paralyzed by Fear: Rigid and Discrete Pricing Under Demand Uncertainty. (2020). Vincent, Nicolas ; Valchev, Rosen ; Ilut, Cosmin. In: Econometrica. RePEc:wly:emetrp:v:88:y:2020:i:5:p:1899-1938.

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2020Tehran stock exchange prediction using sentiment analysis of online textual opinions. (2020). Ghahfarrokhi, Arezoo Hatefi ; Shamsfard, Mehrnoush. In: Intelligent Systems in Accounting, Finance and Management. RePEc:wly:isacfm:v:27:y:2020:i:1:p:22-37.

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2020Finding and Minding the Gaps in State-Of-The-Art Lean and Green Marketing in the Construction Industry. (2020). Sertyesilisik, Begum ; Tuz, Ahmet. In: Tržište/Market. RePEc:zag:market:v:32:y:2020:i:2:p:187-203.

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2020The impact of uncertainty and certainty shocks. (2020). Schuler, Yves S. In: Discussion Papers. RePEc:zbw:bubdps:142020.

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Works by Dirk Van den Poel:


YearTitleTypeCited
2010The Kinked Demand Curve and Price Rigidity: Evidence from Scanner Data In: Scandinavian Journal of Economics.
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article55
2006The Kinked Demand Curve and Price Rigidity : Evidence from Scanner Data.(2006) In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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This paper has another version. Agregated cites: 55
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2010Ensemble classification based on generalized additive models In: Computational Statistics & Data Analysis.
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article10
2010Ensemble classification based on generalized additive models.(2010) In: Working Papers.
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This paper has another version. Agregated cites: 10
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2009Ensemble classification based on generalized additive models.(2009) In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2002Bayesian neural network learning for repeat purchase modelling in direct marketing In: European Journal of Operational Research.
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article25
2004Bayesian network classifiers for identifying the slope of the customer lifecycle of long-life customers In: European Journal of Operational Research.
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article13
2002Bayesian Network Classifiers for Identifying the Slope of the Customer - Lifecycle of Long-Life Customers.(2002) In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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This paper has another version. Agregated cites: 13
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2004Customer attrition analysis for financial services using proportional hazard models In: European Journal of Operational Research.
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article36
2003Customer Attrition Analysis For Financial Services Using Proportional Hazard Models.(2003) In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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This paper has another version. Agregated cites: 36
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2005Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting In: European Journal of Operational Research.
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article38
2003Customer Base Analysis: Partial Defection of Behaviorally-Loyal Clients in a Non-Contractual FMCG Retail Setting.(2003) In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2005Predicting online-purchasing behaviour In: European Journal of Operational Research.
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article27
2003Predicting Online Purchasing Behavior.(2003) In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2006Investigating purchasing-sequence patterns for financial services using Markov, MTD and MTDg models In: European Journal of Operational Research.
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article13
2006Bayesian kernel based classification for financial distress detection In: European Journal of Operational Research.
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article16
2004Bayesian Kernel-Based Classification for Financial Distress Detection.(2004) In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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This paper has another version. Agregated cites: 16
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2007Banking behaviour after the lifecycle event of moving in together: An exploratory study of the role of marketing investments In: European Journal of Operational Research.
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2007Banking behaviour after the lifecycle event of “moving in together”: An exploratory study of the role of marketing investments.(2007) In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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This paper has another version. Agregated cites: 2
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1999Consumer Acceptance of the Internet as a Channel of Distribution In: Journal of Business Research.
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article34
2011Empathy as added value in predicting donation behavior In: Journal of Business Research.
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2010Empathy as Added Value in Predicting Donation Behavior.(2010) In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2002Joint optimization of customer segmentation and marketing policy to maximize long-term profitability In: Econometric Institute Research Papers.
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2003Joint Optimization of Customer Segmentation and Marketing Policy to Maximize Long-Term Profitability.(2003) In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2003Predicting Mail-Order Repeat Buying. Which Variables Matter? In: Review of Business and Economic Literature.
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2003Predicting Mail-Order Repeat Buying: Which Variables Matter?.(2003) In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2009Improved Marketing Decision Making in a Customer Churn Prediction Context Using Generalized Additive Models In: Working Papers.
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2009Improved Marketing Decision Making in a Customer Churn Prediction Context Using Generalized Additive Models.(2009) In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2013Enhanced decision support in credit scoring using Bayesian binary quantile regression In: Journal of the Operational Research Society.
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2012Enhanced Decision Support in Credit Scoring Using Bayesian Binary Quantile Regression.(2012) In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2011Price Rigidity in Europe and the US: A Comparative Analysis Using Scanner Data In: 2011 Meeting Papers.
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2010Price rigidity in Europe and the US: A comparative analysis using scanner data.(2010) In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2003Does Attitudinal Commitment to Stores Always Lead to Behavioral Loyalty? The Moderating Effect of Age In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2003Customer-Adapted Coupon Targeting Using Feature Selection In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2003Direct and Indirect Effects of Retail Promotions In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2003Investigating Purchasing Patterns for Financial Services using Markov, MTD and MTDg Models In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2004Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2004The Impact of Sample Bias on Consumer Credit Scoring Performance and Profitability In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2004Why promotion strategies based on market basket analysis do not work In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2004Dynamic cross-sales effects of price promotions: Empirical generalizations In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2004Neural Network Survival Analysis for Personal Loan Data In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2004Predicting Customer Retention and Profitability by Using Random Forests and Regression Forests Techniques In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2005Incorporating sequential information into traditional classification models by using an element/position- sensitive SAM In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2005Constrained optimization of data-mining problems to improve model performance: A direct-marketing application In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2005Investigating the post-complaint period by means of survival analysis In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2005Predicting Customer Loyalty Using The Internal Transactional Database In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2005Assessing and exploiting the profit function by modeling the net impact of targeted marketing In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2005CRM at a Pay-TV Company: Using Analytical Models to Reduce Customer Attrition by Targeted Marketing for Subscription Services In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2006Using Predicted Outcome Stratified Sampling to Reduce the Variability in Predictive Performance of a One-Shot Train-and-Test Split for Individual Customer Predictions In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2006Exploiting Randomness for Feature Selection in Multinomial Logit: a CRM Cross-Sell Application In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2006Churn Prediction in Subscription Services: an Application of Support Vector Machines While Comparing Two Parameter-Selection Techniques In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2007Random Forrests for Multiclass classification: Random Multinomial Logit In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2007Predicting home-appliance acquisition sequences: Markov/Markov for Discrimination and survival analysis for modeling sequential information in NPTB models In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2007Random Multiclass Classification: Generalizing Random Forests to Random MNL and Random NB In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2007Separating Financial From Commercial Customer Churn: A Modeling Step Towards Resolving The Conflict Between The Sales And Credit Department In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2007Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2008Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2008Handling class imbalance in customer churn prediction In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2008Improving Customer Attrition Prediction by Integrating Emotions from Client/Company Interaction Emails and Evaluating Multiple Classifiers. In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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2009Benefits of Quantile Regression for the Analysis of Customer Lifetime Value in a Contractual Setting: An Application in Financial Services In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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