Citation analysis for Service Business / Springer

Service Business / Springer

0.27

Impact Factor

0.41

5-Years IF

5-Years H index

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ]
[more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw data

	IF	AIF	IF5	DOC	CDO	CCU	CIF	CIT	D2Y	C2Y	D5Y	C5Y	%SC	CiY	II	AII
1990		0.1			0				0		0		(%)			0.04
1991		0.09			0				0		0		(%)			0.04
1992		0.09			0				0		0		(%)			0.04
1993		0.1			0				0		0		(%)			0.05
1994		0.11			0				0		0		(%)			0.05
1995		0.2			0				0		0		(%)			0.07
1996		0.23			0				0		0		(%)			0.09
1997		0.27			0				0		0		(%)			0.09
1998		0.29			0				0		0		(%)			0.1
1999		0.32			0				0		0		(%)			0.13
2000		0.4			0				0		0		(%)			0.15
2001		0.4			0				0		0		(%)			0.15
2002		0.42			0				0		0		(%)			0.18
2003		0.44			0				0		0		(%)			0.19
2004		0.49			0				0		0		(%)			0.2
2005		0.53			0				0		0		(%)			0.21
2006		0.51			0				0		0		(%)			0.2
2007		0.45		20	20			61	0		0		23 (37.7%)			0.18
2008	0.1	0.48	0.1	25	45	4	0.09	49	20	2	20	2	33 (67.3%)	2	0.08	0.2
2009	0.2	0.47	0.2	25	70	11	0.16	71	45	9	45	9	49 (69%)			0.19
2010	0.16	0.45	0.14	22	92	16	0.17	40	50	8	70	10	34 (85%)	1	0.05	0.16
2011	0.4	0.52	0.34	23	115	41	0.36	61	47	19	92	31	46 (75.4%)	7	0.3	0.2
2012	0.24	0.55	0.3	28	143	41	0.29	57	45	11	115	35	31 (54.4%)	1	0.04	0.2
2013	0.27	0.62	0.24	36	179	44	0.25	57	51	14	123	29	37 (64.9%)	2	0.06	0.22
2014	0.3	0.64	0.3	33	212	58	0.27	29	64	19	134	40	18 (62.1%)			0.21
2015	0.17	0.69	0.27	38	250	77	0.31	23	69	12	142	39	15 (65.2%)	2	0.05	0.22
2016	0.27	0.85	0.41	38	288	121	0.42	13	71	19	158	64	7 (53.8%)	4	0.11	0.26

IF:	Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for series in RePEc in year y
IF5:	Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CCU:	Cumulative number of citations to papers published until year y
CIF:	Cumulative impact factor
CIT:	Number of citations to papers published in year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series:

#	Year	Title	Cited
1	2007	The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Olson, David ; Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers \|\| Download paper	19
2	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	16
3	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	15
4	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	13
5	2010	Success factors of platform leadership in web 2.0 service business. (2010). Lee, Sang ; Noh, Yonghwi ; Kim, Taewan . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103. Full description at Econpapers \|\| Download paper	12
6	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Duarte, Paulo ; Alves, Helena ; Raposo, Mario . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	11
7	2011	How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212. Full description at Econpapers \|\| Download paper	9
8	2007	Service value chains and effects of scale. (2007). Nooteboom, Bart . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139. Full description at Econpapers \|\| Download paper	8
9	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	8
10	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	7
11	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	7
12	2008	Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers \|\| Download paper	7
13	2010	The impacts of instructional video advertising on customer purchasing intentions on the Internet. (2010). Huarng, Kun-Huang ; Huang, Jian ; Yu, Tiffany . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:27-36. Full description at Econpapers \|\| Download paper	6
14	2012	Implementation of quality programs in health care organizations. (2012). Lee, Donhee . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404. Full description at Econpapers \|\| Download paper	6
15	2009	Systematic performance differences across the manufacturing-service continuum. (2009). Reed, Richard ; Storrud-Barnes, Susan . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:4:p:319-339. Full description at Econpapers \|\| Download paper	6
16	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	6
17	2011	An integrative research framework for the online social network service. (2011). Lee, Sang ; Chen, Liqiang . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:259-276. Full description at Econpapers \|\| Download paper	5
18	2016	Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping. (2016). Ferreira, Joao ; Jalali, Marjan S ; Fernando, ; Stankeviien, Jelena . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0278-x. Full description at Econpapers \|\| Download paper	5
19	2010	Focus on practice service process innovation in the Brazilian electric energy sector. (2010). Uriona-Maldonado, Mauricio ; Varvakis, Gregorio ; Souza, Leonardo . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:77-88. Full description at Econpapers \|\| Download paper	5
20		Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers \|\| Download paper	5
21	2011	Exploring satisfaction in business-to-business services: a path-analytic approach. (2011). Kumar, Piyush ; Topaloglu, Omer ; Dass, Mayukh . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:13-27. Full description at Econpapers \|\| Download paper	5
22	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	5
23	2007	The erosion of pioneer advantage in the European mobile telecommunications industry. (2007). Usero, Belen ; Fernandez, Zulima . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:3:p:195-210. Full description at Econpapers \|\| Download paper	5
24	2009	Finding critical success factors for virtual community marketing. (2009). Kim, Jae ; Yang, Kyung . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:2:p:149-171. Full description at Econpapers \|\| Download paper	5
25	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	5
26	2008	Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Pang, Billy ; Chadee, Doren . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers \|\| Download paper	5
27	2013	Conceptual analysis and implementation of an integrated CRM system for service providers. (2013). Cheng, Lai-Yu ; Yang, Chih-Wei . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:307-328. Full description at Econpapers \|\| Download paper	5
28	2011	Improving human capital through knowledge management practices in knowledge-intensive business services. (2011). Palacios-Marques, Daniel ; Lim, Seongbae ; Gil-Pechuan, Ignacio . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:99-112. Full description at Econpapers \|\| Download paper	5
29	2007	Strangers in the night: speeddating, CCI and service businesses. (2007). Patterson, Anthony ; Baron, Steve ; Harris, Kim ; Hodgson, Julia . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:3:p:211-232. Full description at Econpapers \|\| Download paper	4
30	2012	Exploring the efficiency of Italian social cooperatives by descriptive and principal component analysis. (2012). Costa, Ericka ; Carpita, Maurizio ; Carini, Chiara ; Andreaus, Michele . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:117-136. Full description at Econpapers \|\| Download paper	4
31	2015	Innovation modes and strategies in knowledge intensive business services. (2015). Asikainen, Anna-Leena . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:77-95. Full description at Econpapers \|\| Download paper	4
32	2011	The customisation framework for roadmapping product-service integration. (2011). Geum, Youngjung ; Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236. Full description at Econpapers \|\| Download paper	4
33	2010	A dynamic forecasting model for nursing manpower requirements in the medical service industry. (2010). Chung, Soong ; Lee, Donhee ; Yoon, Seong ; Jung, Doo . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:3:p:225-236. Full description at Econpapers \|\| Download paper	4
34	2010	Innovative and creative entrepreneurship support services at universities. (2010). Arroyo-Vazquez, Monica ; Jimenez-Saez, Fernando ; Sijde, Peter . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:63-76. Full description at Econpapers \|\| Download paper	4
35	2012	Innovation and imitation effects in the mobile telecommunication service market. (2012). Lee, Sang-Gun ; Kim, Si-Hyeon ; Park, Byeonghwa . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:265-278. Full description at Econpapers \|\| Download paper	4
36	2008	Partnerships in the provision of services by multi-agencies: four dimensions of service leadership and service quality. (2008). Armistead, Colin ; Pettigrew, Paul . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:17-32. Full description at Econpapers \|\| Download paper	4
37	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	4
38	2007	Diversity and business performance: 50 years of research. (2007). Carlos De Abreu Dos Reis, ; Dobon, Salvador Roig ; Castillo, Miguel Sastre . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:257-274. Full description at Econpapers \|\| Download paper	4
39	2013	The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435. Full description at Econpapers \|\| Download paper	4
40	2012	The moderating effect of innovation protection mechanisms on the competitiveness of service firms. (2012). Cho, Insu ; Kim, Joseph ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:369-386. Full description at Econpapers \|\| Download paper	4
41	2009	Multi-item models for evaluating managerial and organizational resources in service firms. (2009). Cruz-Ros, Sonia . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:229-257. Full description at Econpapers \|\| Download paper	4
42	2012	Are success and survival factors the same for social and business ventures?. (2012). Simon-Moya, Virginia ; Ribeiro-Soriano, Domingo ; Revuelto-Taboada, Lorenzo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:219-242. Full description at Econpapers \|\| Download paper	4
43	2007	Strategic supply chain choices for multi-channel Internet retailers. (2007). Metters, Richard ; Walton, Steve . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:317-331. Full description at Econpapers \|\| Download paper	4
44	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	4
45	2008	Services, growth poles and advanced economies. (2008). McKee, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107. Full description at Econpapers \|\| Download paper	4
46	2010	Fostering strategic learning capability to enhance creativity in small service businesses. (2010). Wyer, Peter ; Matthews, Patrick ; Donohoe, Stephen . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:9-26. Full description at Econpapers \|\| Download paper	4
47	2012	Employee emotional response toward healthcare organizationâs service recovery efforts and its influences on service recovery performance. (2012). Kim, Sang-Man ; Oh, Jae-Young . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:297-321. Full description at Econpapers \|\| Download paper	4
48	2013	Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Hur, Won-Moo ; Kim, Hanna . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119. Full description at Econpapers \|\| Download paper	3
49	2008	Complaint management and the role of the chief executive. (2008). Cunliffe, Melissa ; Johnston, Robert . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:47-63. Full description at Econpapers \|\| Download paper	3
50	2013	Crowdsourcing and open source software participation. (2013). Olson, David ; Rosacker, Kirsten . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:499-511. Full description at Econpapers \|\| Download paper	3

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2007	The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Olson, David ; Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers \|\| Download paper	16
2	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	10
3	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	8
4	2010	Success factors of platform leadership in web 2.0 service business. (2010). Lee, Sang ; Noh, Yonghwi ; Kim, Taewan . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103. Full description at Econpapers \|\| Download paper	6
5	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	6
6	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	5
7	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Duarte, Paulo ; Alves, Helena ; Raposo, Mario . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	5
8	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	5
9	2012	Implementation of quality programs in health care organizations. (2012). Lee, Donhee . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404. Full description at Econpapers \|\| Download paper	5
10	2016	Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping. (2016). Ferreira, Joao ; Jalali, Marjan S ; Fernando, ; Stankeviien, Jelena . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0278-x. Full description at Econpapers \|\| Download paper	4
11	2012	Employee emotional response toward healthcare organizationâs service recovery efforts and its influences on service recovery performance. (2012). Kim, Sang-Man ; Oh, Jae-Young . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:297-321. Full description at Econpapers \|\| Download paper	4
12	2012	Are success and survival factors the same for social and business ventures?. (2012). Simon-Moya, Virginia ; Ribeiro-Soriano, Domingo ; Revuelto-Taboada, Lorenzo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:219-242. Full description at Econpapers \|\| Download paper	4
13	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	4
14	2015	Innovation modes and strategies in knowledge intensive business services. (2015). Asikainen, Anna-Leena . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:77-95. Full description at Econpapers \|\| Download paper	4
15	2013	Conceptual analysis and implementation of an integrated CRM system for service providers. (2013). Cheng, Lai-Yu ; Yang, Chih-Wei . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:307-328. Full description at Econpapers \|\| Download paper	4
16	2013	The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435. Full description at Econpapers \|\| Download paper	4
17	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	4
18	2012	Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Hau, LE ; Thuy, Pham . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155. Full description at Econpapers \|\| Download paper	3
19	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	3
20	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	3
21	2013	The moderating effect of culture on overall perceived value in the online purchasing process. (2013). Sabiote, Carmen ; Castaeda, J ; Frias, Dolores . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:83-102. Full description at Econpapers \|\| Download paper	3
22	2012	The impact of online customer satisfaction on the yahoo auction in Taiwan. (2012). Wu, Chih-Wen ; Fiegantara, Surya ; Huarng, Kun-Huang . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:473-487. Full description at Econpapers \|\| Download paper	3
23	2014	Complaint, patience, and neglect: responses to a dissatisfying service experience. (2014). Ro, Heejung . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:2:p:197-216. Full description at Econpapers \|\| Download paper	3
24	2014	Strategies for ICT product diffusion: the case of the Korean mobile communications market. (2014). Lee, Sang-Gun ; Yang, Chang-Gyu . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:65-81. Full description at Econpapers \|\| Download paper	3
25	2013	A measurement model for service capability from the customer perspective. (2013). Yu, Kun-Tzu . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:563-582. Full description at Econpapers \|\| Download paper	3
26	2013	Explore how Chinese consumers evaluate retail service quality and satisfaction. (2013). To, Wai Ming ; Cheung, Millissa ; Tam, Joyce . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:121-142. Full description at Econpapers \|\| Download paper	3
27	2009	Finding critical success factors for virtual community marketing. (2009). Kim, Jae ; Yang, Kyung . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:2:p:149-171. Full description at Econpapers \|\| Download paper	3
28	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	3
29	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	3
30	2013	Airline website loyalty formation and the moderating effects of gender and education. (2013). Forgas-Coll, Santiago ; Fandos-Roig, Juan ; Sanchez-Garcia, Javier ; Palau-Saumell, Ramon . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:255-274. Full description at Econpapers \|\| Download paper	3
31	2010	A dynamic forecasting model for nursing manpower requirements in the medical service industry. (2010). Chung, Soong ; Lee, Donhee ; Yoon, Seong ; Jung, Doo . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:3:p:225-236. Full description at Econpapers \|\| Download paper	3
32	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	3
33	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	3
34	2011	Exploring satisfaction in business-to-business services: a path-analytic approach. (2011). Kumar, Piyush ; Topaloglu, Omer ; Dass, Mayukh . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:13-27. Full description at Econpapers \|\| Download paper	3
35	2013	Efficiency in banking services: a comparative analysis of Internet-primary and branching banks in the US. (2013). Momparler, Alexandre ; Ribeiro, Domingo ; Lassala, Carlos . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:641-663. Full description at Econpapers \|\| Download paper	2
36	2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper	2
37	2008	Complaint management and the role of the chief executive. (2008). Cunliffe, Melissa ; Johnston, Robert . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:47-63. Full description at Econpapers \|\| Download paper	2
38	2013	Determinants of collective intelligence quality: comparison between Wiki and Q&A services in English and Korean users. (2013). Joo, Jaehun ; Normatov, Ismatilla . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:687-711. Full description at Econpapers \|\| Download paper	2
39	2009	Systematic performance differences across the manufacturing-service continuum. (2009). Reed, Richard ; Storrud-Barnes, Susan . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:4:p:319-339. Full description at Econpapers \|\| Download paper	2
40	2015	Shaping innovation in European knowledge-intensive business services. (2015). Rubalcaba, Luis ; Gallego, Jorge ; Hipp, Christiane. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:41-55. Full description at Econpapers \|\| Download paper	2
41	2012	The moderating effect of innovation protection mechanisms on the competitiveness of service firms. (2012). Cho, Insu ; Kim, Joseph ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:369-386. Full description at Econpapers \|\| Download paper	2
42	2011	Improving human capital through knowledge management practices in knowledge-intensive business services. (2011). Palacios-Marques, Daniel ; Lim, Seongbae ; Gil-Pechuan, Ignacio . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:99-112. Full description at Econpapers \|\| Download paper	2
43	2016	Do online discounts and free gifts damage brand image of service? The moderating role of promotion-proneness. (2016). CRESPO-ALMENDROS, ESMERALDA ; Barrio-Garcia, S. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0255-9. Full description at Econpapers \|\| Download paper	2
44	2007	Diversity and business performance: 50 years of research. (2007). Carlos De Abreu Dos Reis, ; Dobon, Salvador Roig ; Castillo, Miguel Sastre . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:257-274. Full description at Econpapers \|\| Download paper	2
45	2013	Comparative analysis of innovative diffusion in the high-tech markets of Japan and South Korea: a useâdiffusion model approach. (2013). Motohashi, Kazuyuki ; Kim, Gang-Hoon ; Sawng, Yeong-Wha . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:143-166. Full description at Econpapers \|\| Download paper	2
46	2008	Services, growth poles and advanced economies. (2008). McKee, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107. Full description at Econpapers \|\| Download paper	2
47	2007	Service value chains and effects of scale. (2007). Nooteboom, Bart . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139. Full description at Econpapers \|\| Download paper	2
48	2013	Crowdsourcing and open source software participation. (2013). Olson, David ; Rosacker, Kirsten . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:499-511. Full description at Econpapers \|\| Download paper	2
49	2011	An integrative research framework for the online social network service. (2011). Lee, Sang ; Chen, Liqiang . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:259-276. Full description at Econpapers \|\| Download paper	2
50	2013	Using the balanced scorecard on supply chain integration performanceâa case study of service businesses. (2013). Chang, Hsin ; Lee, Chin-Ho ; Wong, Kit ; Hung, Chung-Jye . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:539-561. Full description at Econpapers \|\| Download paper	2

Citing documents used to compute impact factor 19:

Year	Title
2016	Modeling and analysis for mobile application services: The perspective of mobile network operators. (2016). Lai, Jung-Yu ; Chang, Chih-Hsin ; Wang, Juite . In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:111:y:2016:i:c:p:146-163. Full description at Econpapers \|\| Download paper
2016	An evaluation scheme for productâservice system models: development of evaluation criteria and case studies. (2016). Kim, Kwang-Jae ; Park, Kwangtae ; Hong, Yoo-Suk ; Lee, Dong-Hee ; Lim, Chie-Hyeon ; Heo, Jun-Yeon . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0280-3. Full description at Econpapers \|\| Download paper
2016	Innovation strategies, innovator types and openness: a study of KIBS firms in Spain. (2016). Rodriguez, Mercedes ; Shearmur, Richard ; Doloreux, David . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0286-x. Full description at Econpapers \|\| Download paper
2016	An integrated DEMATEL-ANP approach for renewable energy resources selection in Turkey. (2016). Buyukozkan, Gulin ; Guleryuz, Sezin . In: International Journal of Production Economics. RePEc:eee:proeco:v:182:y:2016:i:c:p:435-448. Full description at Econpapers \|\| Download paper
2016	An integrated framework for competency development: perspectives of risk managers in banks. (2016). , Eric ; Tan, Kim Hua ; Avvari, Mohan V. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0283-0. Full description at Econpapers \|\| Download paper
2016	Knowledge-Intensive Business Services in Russia: 2014â2015 Crisis Aftermath. (2016). Belousova, Veronika ; Chichkanov, Nikolay. In: Foresight and STI Governance (Foresight-Russia till No. 3/2015). RePEc:hig:fsight:v:10:y:2016:i:4:p:46-58. Full description at Econpapers \|\| Download paper
2016	Measurement of airlinesÃ¢â¬â¢ capacity utilization and cost gap: Evidence from low-cost carriers. (2016). Yu, Ming-Miin ; Chen, Li-Hsueh ; Chang, Yu-Chun . In: Journal of Air Transport Management. RePEc:eee:jaitra:v:53:y:2016:i:c:p:186-198. Full description at Econpapers \|\| Download paper
2016	The influence of variability and strategy of service supply chains on performance. (2016). Lo, Sonia M. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0275-0. Full description at Econpapers \|\| Download paper
2016	Predicting customersâ intentions to check in on Facebook while patronizing hospitality firms. (2016). Wang, Hsiu-Yuan . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0265-7. Full description at Econpapers \|\| Download paper
2016	Using high-potential firms as the key to achieving territorial development. (2016). Pinazo-Dallenbach, Pablo ; Lloria, Begoa ; Mas-Tur, Alicia . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:4:p:1412-1417. Full description at Econpapers \|\| Download paper
2016	Improving access to finance: which schemes best support the emergence of high-growth innovative enterprises? A mapping, analysis and assessment of finance instruments in selected EU Member States. (2016). Stamenov, Blagoy ; Mitchell, Jessica ; Jonkers, Koen ; Zifciakova, Jana ; Stamenow, Blagoy ; Gampfer, Robert . In: JRC Working Papers. RePEc:ipt:iptwpa:jrc102928. Full description at Econpapers \|\| Download paper
2016	Exploration and exploitation and firm performance variability: a study of ambidexterity in entrepreneurial firms. (2016). Parida, Vinit ; Wincent, Joakim ; Lahti, Tom . In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:12:y:2016:i:4:d:10.1007_s11365-016-0387-6. Full description at Econpapers \|\| Download paper
2016	Causal recipes for acceptance and refusal of corporate blogs. (2016). Hernandez-Garcia, Angel ; Fernandez-Cardador, Pedro ; Iglesias-Pradas, Santiago . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:4:p:1492-1497. Full description at Econpapers \|\| Download paper
2016	Enemies of cloud services usage: inertia and switching costs. (2016). Perez-Lopez, Raul ; Polo-Redondo, Yolanda ; Lucia-Palacios, Laura . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0277-y. Full description at Econpapers \|\| Download paper
2016	Entrepreneurial orientation in hotel industry: Multi-group analysis of quality certification. (2016). Hernandez-Perlines, Felipe . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:10:p:4714-4724. Full description at Econpapers \|\| Download paper
2016	Revisiting media selection in the digital era: adoption and usage. (2016). Lee, Sang-Gun ; Yang, Chang-Gyu ; Huang, Yunchu ; Baek, Heon . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-015-0271-4. Full description at Econpapers \|\| Download paper
2016	Can complaint-handling efforts promote customer engagement?. (2016). Melero-Polo, Iguacel ; Sese, Javier F ; Cambra-Fierro, Jesus . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0295-9. Full description at Econpapers \|\| Download paper
2016	Explaining knowledge-intensive activities from a regional perspective. (2016). Domenech, Josep ; Roig-Tierno, Norat ; Escamilla, Rafael . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:4:p:1301-1306. Full description at Econpapers \|\| Download paper
2016	Innovation strategies, innovator types and openness: a study of KIBS firms in Spain. (2016). Rodriguez, Mercedes ; Shearmur, Richard ; Doloreux, David . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0286-x. Full description at Econpapers \|\| Download paper

Recent citations (cites in year: CiY)

Recent citations received in 2016

Year	Citing document
2016	Cross-cultural examination of the effects of promotional framing on consumersâ responses: A comparison of China and Pakistan. (2016). Zeng, Hui ; Hao, Liaogang . In: International Business Review. RePEc:eee:iburev:v:25:y:2016:i:5:p:1020-1029. Full description at Econpapers \|\| Download paper
2016	Experience-focused thinking and cognitive mapping in ethical banking practices: From practical intuition to theory. (2016). Ferreira, Joao ; Jalali, Marjan S ; Fernando, . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:11:p:4953-4958. Full description at Econpapers \|\| Download paper
2016	Integrating qualitative comparative analysis (QCA) and fuzzy cognitive maps (FCM) to enhance the selection of independent variables. (2016). Fernando, ; Jalali, Marjan S. In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:4:p:1471-1478. Full description at Econpapers \|\| Download paper
2016	Impact of promotional tools on reservation channels management: a descriptive model of Italian accommodation facilities. (2016). Digiorgio, Veronica . In: Information Technology & Tourism. RePEc:spr:infott:v:16:y:2016:i:4:d:10.1007_s40558-016-0069-9. Full description at Econpapers \|\| Download paper

Recent citations received in 2015

Year	Citing document
2015	Drivers of innovation strategies: Testing the Tidd and Bessant (2009) model. (2015). Raposo, MÃÂ¡rio ; Ferreira, Joao ; Fernandes, Cristina I. ; Alves, Helena ; Ferreira, JoÃ£o J. M., . In: Journal of Business Research. RePEc:eee:jbrese:v:68:y:2015:i:7:p:1395-1403. Full description at Econpapers \|\| Download paper
2015	Innovation modes and strategies in knowledge intensive business services. (2015). Asikainen, Anna-Leena . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:77-95. Full description at Econpapers \|\| Download paper

Recent citations received in 2014

Year	Citing document

Recent citations received in 2013

Year	Citing document
2013	âI want creative neighboursâ. Do creative service industries spillovers cross regional boundaries?. (2013). Boix, Rafael ; De Miguel-Molina, Blanca ; Hervas-Oliver, Jose Luis . In: Working Papers. RePEc:eec:wpaper:1315. Full description at Econpapers \|\| Download paper
2013	The factors influencing adolescentsâ purchase intentions of state-of-the-art cell phones in Taiwan. (2013). Lee, Hsiao-Ching ; Hong, Ruei-Sia ; Wang, Chung-Yu . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:713-734. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	Cites
1	Service Business / Springer	185
2	Journal of Business Research / Elsevier	25
3	Journal of Air Transport Management / Elsevier	7
4	Group Decision and Negotiation / Springer	5
5	Technological Forecasting and Social Change / Elsevier	3
6	Small Business Economics / Springer	2
7	Journal of Knowledge Management, Economics and Information Technology / ScientificPapers.org	2
8	Electronic Markets / Springer	2
9	Problemy Zarzadzania / University of Warsaw, Faculty of Management	2
10	Quality & Quantity: International Journal of Methodology / Springer	2
11	The AMFITEATRU ECONOMIC journal / Academy of Economic Studies - Bucharest, Romania	2

Warning!! This is still an experimental service. The results of this service should be interpreted with care, especially in research assessment exercises. The processing of documents is automatic. There still are errors and omissions in the identification of references. We are working to improve the software to increase the accuracy of the results.

Source data used to compute the impact factor of RePEc series.