Is this page useful for you? Then, help us to keep the service working. Please have a look to our donations page ... Thanks for your help!!

Service Business / Springer


0.63

Impact Factor

0.59

5-Years IF

11

5-Years H index

Main indicators


Raw data


IF AIF IF5 DOC CDO CCU CIF CIT D2Y C2Y D5Y C5Y %SC CiY II AII
19900.1000 (%)0.04
19910.1000 (%)0.04
19920.09000 (%)0.04
19930.11000 (%)0.05
19940.11000 (%)0.04
19950.19000 (%)0.07
19960.22000 (%)0.09
19970.26000 (%)0.09
19980.27000 (%)0.1
19990.31000 (%)0.13
20000.38000 (%)0.15
20010.38000 (%)0.14
20020.4000 (%)0.17
20030.42000 (%)0.18
20040.47000 (%)0.19
20050.51000 (%)0.2
20060.5000 (%)0.19
20070.442020760026 (34.2%)0.17
20080.10.470.1254540.096720220237 (55.2%)20.080.19
20090.220.490.222570120.171044510451061 (58.7%)0.19
20100.20.460.192292190.21465010701338 (82.6%)10.050.16
20110.450.480.3723115440.38844721923454 (64.3%)70.30.19
20120.240.510.328143410.298545111153539 (45.9%)10.040.19
20130.270.580.2536179470.268551141233147 (55.3%)20.060.2
20140.310.580.3133212600.285464201344232 (59.3%)0.19
20150.190.590.3238250890.365869131424634 (58.6%)20.050.19
20160.30.630.49382881390.485871211587728 (48.3%)40.110.19
20170.380.660.48403281340.412076291738315 (75%)0.2
20180.630.90.59343622080.57978491851103 (33.3%)40.120.29
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CCU: Cumulative number of citations to papers published until year y
CIF: Cumulative impact factor
CIT: Number of citations to papers published in year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y

 

50 most cited documents in this series:


#YearTitleCited
12009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

Full description at Econpapers || Download paper

31
22009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

Full description at Econpapers || Download paper

23
32007The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Olson, David ; Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5.

Full description at Econpapers || Download paper

19
42014The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63.

Full description at Econpapers || Download paper

16
52008What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15.

Full description at Econpapers || Download paper

15
62009Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index. (2009). Raposo, Mário ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100.

Full description at Econpapers || Download paper

14
72010Success factors of platform leadership in web 2.0 service business. (2010). Lee, Sang ; Noh, Yonghwi ; Kim, Tae Wan. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103.

Full description at Econpapers || Download paper

12
82011How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212.

Full description at Econpapers || Download paper

12
92012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295.

Full description at Econpapers || Download paper

11
102011Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

Full description at Econpapers || Download paper

11
112012Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26.

Full description at Econpapers || Download paper

11
122011The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294.

Full description at Econpapers || Download paper

11
132008Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185.

Full description at Econpapers || Download paper

11
142007Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139.

Full description at Econpapers || Download paper

10
152011Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12.

Full description at Econpapers || Download paper

10
162008Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126.

Full description at Econpapers || Download paper

9
172015Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40.

Full description at Econpapers || Download paper

9
182012Implementation of quality programs in health care organizations. (2012). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404.

Full description at Econpapers || Download paper

8
192013The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435.

Full description at Econpapers || Download paper

8
202013Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82.

Full description at Econpapers || Download paper

8
21Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398.

Full description at Econpapers || Download paper

8
222012The effects of motivations, trust, and privacy concern in social networking. (2012). Lin, Shi-Woei ; Liu, Yu-Cheng. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424.

Full description at Econpapers || Download paper

7
232013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

Full description at Econpapers || Download paper

7
242016Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y.

Full description at Econpapers || Download paper

7
252007Strategic supply chain choices for multi-channel Internet retailers. (2007). Metters, Richard ; Walton, Steve . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:317-331.

Full description at Econpapers || Download paper

7
262009Entrepreneurial orientation and the performance of service business. (2009). Lee, Sang ; Lim, Seongbae . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13.

Full description at Econpapers || Download paper

7
272015Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160.

Full description at Econpapers || Download paper

6
282009Finding critical success factors for virtual community marketing. (2009). Kim, Jae ; Yang, Kyung . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:2:p:149-171.

Full description at Econpapers || Download paper

6
292011Exploring satisfaction in business-to-business services: a path-analytic approach. (2011). Kumar, Piyush ; Topaloglu, Omer ; Dass, Mayukh. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:13-27.

Full description at Econpapers || Download paper

6
302012Innovation and imitation effects in the mobile telecommunication service market. (2012). Lee, Sang-Gun ; Kim, Si-Hyeon ; Park, Byeonghwa . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:265-278.

Full description at Econpapers || Download paper

6
312009Strategic partnerships and the internationalisation process of software SMEs. (2009). Kennedy, Aileen ; Keeney, Kathy . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:259-273.

Full description at Econpapers || Download paper

6
322009Systematic performance differences across the manufacturing-service continuum. (2009). Reed, Richard ; Storrud-Barnes, Susan . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:4:p:319-339.

Full description at Econpapers || Download paper

6
332015Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565.

Full description at Econpapers || Download paper

6
342015Developing service innovation capability in the hotel industry. (2015). Tang, Ta-Wei ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113.

Full description at Econpapers || Download paper

6
352013Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Hur, Won-Moo ; Kim, Hanna . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119.

Full description at Econpapers || Download paper

6
362012Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59.

Full description at Econpapers || Download paper

6
372012Are success and survival factors the same for social and business ventures?. (2012). Simon-Moya, Virginia ; Ribeiro-Soriano, Domingo ; Revuelto-Taboada, Lorenzo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:219-242.

Full description at Econpapers || Download paper

6
382010The impacts of instructional video advertising on customer purchasing intentions on the Internet. (2010). Huarng, Kun-Huang ; Huang, Jian ; Yu, Tiffany . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:27-36.

Full description at Econpapers || Download paper

6
392011An integrative research framework for the online social network service. (2011). Lee, Sang ; Chen, Liqiang. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:259-276.

Full description at Econpapers || Download paper

6
402007Diversity and business performance: 50 years of research. (2007). Carlos De Abreu Dos Reis, ; Dobon, Salvador Roig ; Castillo, Miguel Sastre . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:257-274.

Full description at Econpapers || Download paper

5
412011The customisation framework for roadmapping product-service integration. (2011). Geum, Youngjung ; Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236.

Full description at Econpapers || Download paper

5
422015Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Nasurdin, Aizzat ; Tan, Cheng ; Ahmad, Noor . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360.

Full description at Econpapers || Download paper

5
432016Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping. (2016). Ferreira, Joao ; Fernando, ; Stankeviien, Jelena ; Jalali, Marjan S. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0278-x.

Full description at Econpapers || Download paper

5
442011Competitiveness, resources, and capabilities: empirical evidence from retail banking. (2011). Ferreira, Joao ; Azevedo, Carlos ; Marques, Carla . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:313-337.

Full description at Econpapers || Download paper

5
452013Conceptual analysis and implementation of an integrated CRM system for service providers. (2013). Cheng, Lai-Yu ; Yang, Chih-Wei . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:307-328.

Full description at Econpapers || Download paper

5
462015Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes. (2015). Cambra-Fierro, Jesus ; Sese, Javier ; Melero-Polo, Iguacel. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:297-320.

Full description at Econpapers || Download paper

5
472013Explore how Chinese consumers evaluate retail service quality and satisfaction. (2013). To, Wai Ming ; Cheung, Millissa ; Tam, Joyce . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:121-142.

Full description at Econpapers || Download paper

5
482008Tracking the relationship between environmental management and financial performance in the service industry. (2008). Lucas, Marilyn ; Wilson, Matthew. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:203-218.

Full description at Econpapers || Download paper

5
492013Airline website loyalty formation and the moderating effects of gender and education. (2013). Forgas-Coll, Santiago ; Fandos-Roig, Juan ; Sanchez-Garcia, Javier ; Palau-Saumell, Ramon . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:255-274.

Full description at Econpapers || Download paper

5
502016Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach. (2016). Geum, Youngjung ; Lee, Hakyeon ; Jeon, Hongseok . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0281-2.

Full description at Econpapers || Download paper

5

50 most relevant documents in this series (papers most cited in the last two years)


#YearTitleCited
12009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

Full description at Econpapers || Download paper

13
22009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

Full description at Econpapers || Download paper

10
32014The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63.

Full description at Econpapers || Download paper

9
42015Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40.

Full description at Econpapers || Download paper

8
52016Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y.

Full description at Econpapers || Download paper

7
62012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295.

Full description at Econpapers || Download paper

6
72015Developing service innovation capability in the hotel industry. (2015). Tang, Ta-Wei ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113.

Full description at Econpapers || Download paper

6
82013The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435.

Full description at Econpapers || Download paper

5
92012The effects of motivations, trust, and privacy concern in social networking. (2012). Lin, Shi-Woei ; Liu, Yu-Cheng. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424.

Full description at Econpapers || Download paper

5
102013Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82.

Full description at Econpapers || Download paper

5
112016Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach. (2016). Geum, Youngjung ; Lee, Hakyeon ; Jeon, Hongseok . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0281-2.

Full description at Econpapers || Download paper

5
122015Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565.

Full description at Econpapers || Download paper

5
132015Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160.

Full description at Econpapers || Download paper

5
142015Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Nasurdin, Aizzat ; Tan, Cheng ; Ahmad, Noor . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360.

Full description at Econpapers || Download paper

5
152015Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes. (2015). Cambra-Fierro, Jesus ; Sese, Javier ; Melero-Polo, Iguacel. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:297-320.

Full description at Econpapers || Download paper

5
162016Northern and southern Italian social cooperatives during the economic crisis: a multiple factor analysis. (2016). Costa, Ericka ; Carini, Chiara . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0274-1.

Full description at Econpapers || Download paper

4
172011Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12.

Full description at Econpapers || Download paper

4
182016Influence of customer–firm relationships on customer participation in the service industry. (2016). Rho, Taeseok ; Ahn, Jinwoo . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0258-6.

Full description at Econpapers || Download paper

4
192008Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185.

Full description at Econpapers || Download paper

4
202008Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126.

Full description at Econpapers || Download paper

4
212009Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index. (2009). Raposo, Mário ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100.

Full description at Econpapers || Download paper

4
222013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

Full description at Econpapers || Download paper

4
232011The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294.

Full description at Econpapers || Download paper

4
242013Reversed servitization paths: a case analysis of two manufacturers. (2013). Finne, Max ; Holmstrom, Jan ; Brax, Saara . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537.

Full description at Econpapers || Download paper

4
252013Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398.

Full description at Econpapers || Download paper

4
262016Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses. (2016). Song, Bomi ; Lee, Changyong ; Yoon, Byungun ; Park, Yongtae. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0290-1.

Full description at Econpapers || Download paper

4
272017Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth. (2017). Vazquez-Casielles, Rodolfo ; Varela-Neira, Concepcion ; Iglesias, Victor . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0311-8.

Full description at Econpapers || Download paper

3
282017The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Nguyen, LE ; Thuy, Pham Ngoc ; Tram, Pham Ngoc . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4.

Full description at Econpapers || Download paper

3
292015The role of social motivations, ability, and opportunity in online know-how exchanges: evidence from the airline services industry. (2015). Bigne, Enrique ; Hernandez, Blanca ; Andreu, Luisa ; Ruiz, Carla . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:209-232.

Full description at Econpapers || Download paper

3
302016How online service recovery approaches bolster recovery performance? A multi-level perspective. (2016). Li, Chia-Ying ; Fang, Yu-Hui . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0264-8.

Full description at Econpapers || Download paper

3
312012Innovation and imitation effects in the mobile telecommunication service market. (2012). Lee, Sang-Gun ; Kim, Si-Hyeon ; Park, Byeonghwa . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:265-278.

Full description at Econpapers || Download paper

3
322016Erratum to: Revisiting media selection in the digital era: adoption and usage. (2016). Huang, Yunchu ; Baek, Heon ; Yang, Chang-Gyu ; Lee, Sang-Gun . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-015-0299-5.

Full description at Econpapers || Download paper

3
332016Critical success factors in relationship management for services outsourcing. (2016). Rhodes, Joan ; Cheng, Vincent ; Loh, Wilson ; Lok, Peter . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0256-8.

Full description at Econpapers || Download paper

3
342016Customer participation to co-create value in human transformative services: a study of higher education and health care services. (2016). Thuy, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0285-y.

Full description at Econpapers || Download paper

3
352014It’s never the same: the role of homogeneity in online services. (2014). Agudo-Peregrina, Angel ; Chaparro-Pelaez, Julian ; Pascual-Miguel, Felix . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:3:p:453-464.

Full description at Econpapers || Download paper

3
362013Explore how Chinese consumers evaluate retail service quality and satisfaction. (2013). To, Wai Ming ; Cheung, Millissa ; Tam, Joyce . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:121-142.

Full description at Econpapers || Download paper

3
372008Tracking the relationship between environmental management and financial performance in the service industry. (2008). Lucas, Marilyn ; Wilson, Matthew. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:203-218.

Full description at Econpapers || Download paper

3
382013A support vector machine (SVM) approach to imbalanced datasets of customer responses: comparison with other customer response models. (2013). Kim, Gitae ; Olson, David ; Chae, Bongsug. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:167-182.

Full description at Econpapers || Download paper

3
392012Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26.

Full description at Econpapers || Download paper

3
402016Revisiting media selection in the digital era: adoption and usage. (2016). Lee, Sang-Gun ; Yang, Chang-Gyu ; Huang, Yunchu ; Baek, Heon . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-015-0271-4.

Full description at Econpapers || Download paper

3
412016An evaluation scheme for product–service system models: development of evaluation criteria and case studies. (2016). Kim, Kwang-Jae ; Park, Kwangtae ; Hong, Yoo-Suk ; Lee, Dong-Hee ; Lim, Chie-Hyeon ; Heo, Jun-Yeon . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0280-3.

Full description at Econpapers || Download paper

3
422014Complaint, patience, and neglect: responses to a dissatisfying service experience. (2014). Ro, Heejung . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:2:p:197-216.

Full description at Econpapers || Download paper

3
432009Finding critical success factors for virtual community marketing. (2009). Kim, Jae ; Yang, Kyung . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:2:p:149-171.

Full description at Econpapers || Download paper

3
442011Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

Full description at Econpapers || Download paper

3
452012Implementation of quality programs in health care organizations. (2012). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404.

Full description at Econpapers || Download paper

3
462016The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service. (2016). Jeon, Aeeun . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0273-2.

Full description at Econpapers || Download paper

3
472016Cognitive and affective constituents of the consumption experience in retail service settings: effects on store loyalty. (2016). Kabadayi, Ebru Tumer ; Yilmaz, Cengiz ; Alan, Alev Kocak . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0288-8.

Full description at Econpapers || Download paper

3
482013Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Hur, Won-Moo ; Kim, Hanna . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119.

Full description at Econpapers || Download paper

3
492012Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Hau, LE ; Thuy, Pham . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155.

Full description at Econpapers || Download paper

3
502016Predicting customers’ intentions to check in on Facebook while patronizing hospitality firms. (2016). Wang, Hsiu-Yuan . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0265-7.

Full description at Econpapers || Download paper

3

Citing documents used to compute impact factor 49:


YearTitle
2018Affective Policy Performance Evaluation Model: A Case of an International Trade Policy Implementation. (2018). Kang, Inwon ; Shin, Matthew Minsuk ; Jee, Hae Seok. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:1:p:232-:d:127412.

Full description at Econpapers || Download paper

2018The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. (2018). van Tonder, Estelle ; de Beer, Leon Tielman ; Lisita, Inonge Theresa ; Saunders, Stephen graham . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:92-102.

Full description at Econpapers || Download paper

2018Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Soo Young . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x.

Full description at Econpapers || Download paper

2018A predictive investigation of first-time customer retention in online reservation services. (2018). Chou, Yen-Chun ; Chuang, Howard Hao-Chun. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0371-z.

Full description at Econpapers || Download paper

2018A network text analysis of published papers in service business, 2007–2017: research trends in the service sector. (2018). Lee, Sang M ; Rha, Jin Sung . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0377-6.

Full description at Econpapers || Download paper

2018Psychological contract breach and service innovation behavior: psychological capital as a mediator. (2018). Kim, Taegoo Terry ; Lee, Gyehee ; Karatepe, Osman M. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0347-4.

Full description at Econpapers || Download paper

2018Creating a commercially compelling smart service encounter. (2018). Huang, Tseng-Lung. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0351-8.

Full description at Econpapers || Download paper

2018Impact of operational innovations on customer loyalty in the healthcare sector. (2018). Hong, Kwan Soo ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0355-4.

Full description at Econpapers || Download paper

2018Two-sided effects of customer participation: roles of relationships and social-interaction values in social services. (2018). Park, Cheol ; Lee, Thae Min ; Jun, Jongkun . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0357-2.

Full description at Econpapers || Download paper

2018Analyzing relationship quality and its contribution to consumer relationship proneness. (2018). Olavarria-Jaraba, Ana ; Vazquez-Carrasco, Rosario ; Centeno, Edgar ; Cambra-Fierro, Jesus J. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0362-0.

Full description at Econpapers || Download paper

2018Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Xiao, Lin ; Liu, Wenlong ; Fu, Bin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0.

Full description at Econpapers || Download paper

2018Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator. (2018). Chou, Cindy Yunhsin ; Lin, Tzu-An ; Huang, Chin Hsiu. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0387-4.

Full description at Econpapers || Download paper

2018Customer participation in service recovery: a meta-analysis. (2018). van Vaerenbergh, Yves ; Costers, Annelies ; Hazee, Simon . In: Marketing Letters. RePEc:kap:mktlet:v:29:y:2018:i:4:d:10.1007_s11002-018-9470-9.

Full description at Econpapers || Download paper

2018Consumer psychological reactance to coalition loyalty program: price-consciousness as a moderator. (2018). Chang, Hsinhsin ; Wong, Kit Hong. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0353-6.

Full description at Econpapers || Download paper

2018Effect of component failure on tour package evaluation. (2018). Mwesiumo, D ; Halpern, N. In: Annals of Tourism Research. RePEc:eee:anture:v:72:y:2018:i:c:p:172-174.

Full description at Econpapers || Download paper

2018Online travel information value and its influence on the continuance usage intention of social media. (2018). Jung, Heejin ; Kim, Taegoo Terry ; Hur, Kyungsuk ; Lee, Gyehee. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0339-4.

Full description at Econpapers || Download paper

2018Alleviating job stress to improve service employee work affect: the influence of rewarding. (2018). Elmada, Aye Banu ; Ellinger, Alexander E. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0340-y.

Full description at Econpapers || Download paper

2018Psychological contract breach and service innovation behavior: psychological capital as a mediator. (2018). Kim, Taegoo Terry ; Lee, Gyehee ; Karatepe, Osman M. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0347-4.

Full description at Econpapers || Download paper

2018Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Xiao, Lin ; Liu, Wenlong ; Fu, Bin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0.

Full description at Econpapers || Download paper

2018How to explain service failure? Impacts of justifications. (2018). Chen, Weiwei ; Lee, Hsiao-Ching. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0349-2.

Full description at Econpapers || Download paper

2018The effect of service providers’ facial hair on restaurant customers’ perceptions. (2018). Kim, Sung-Bum ; Lee, Seunghwan. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0346-5.

Full description at Econpapers || Download paper

2018An Integrative View of Emotion and the Dedication-Constraint Model in the Case of Coffee Chain Retailers. (2018). Kim, Daekil. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:11:p:4284-:d:183921.

Full description at Econpapers || Download paper

2018The moderation effects of mobile technology advancement and system barrier on m-commerce channel preference behavior. (2018). Shin, Nina ; Oh, Jungsuk ; Park, Sangwook ; Kim, Donghui . In: Information Systems and e-Business Management. RePEc:spr:infsem:v:16:y:2018:i:1:d:10.1007_s10257-017-0345-z.

Full description at Econpapers || Download paper

2018Creating a commercially compelling smart service encounter. (2018). Huang, Tseng-Lung. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0351-8.

Full description at Econpapers || Download paper

2018A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults. (2018). Choi, SukBong ; Kim, Jinmin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0352-7.

Full description at Econpapers || Download paper

2018A network text analysis of published papers in service business, 2007–2017: research trends in the service sector. (2018). Lee, Sang M ; Rha, Jin Sung . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0377-6.

Full description at Econpapers || Download paper

2018Optimal Strategy of Social Responsibility and Quality Effort in Service Supply Chain with Quality Preference. (2018). Zhang, Cui-Hua ; Li, Jin ; Xing, Peng. In: Asia-Pacific Journal of Operational Research (APJOR). RePEc:wsi:apjorx:v:35:y:2018:i:03:n:s0217595918500185.

Full description at Econpapers || Download paper

2018Impact of operational innovations on customer loyalty in the healthcare sector. (2018). Hong, Kwan Soo ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0355-4.

Full description at Econpapers || Download paper

2018Strategies for technology-driven service encounters for patient experience satisfaction in hospitals. (2018). Lee, Donhee. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:137:y:2018:i:c:p:118-127.

Full description at Econpapers || Download paper

2018Antecedents of customer participation in business ecosystems: evidence of customers’ psychological ownership in Facebook. (2018). Joo, Jaehun ; Marakhimov, Azizbek. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0335-8.

Full description at Econpapers || Download paper

2018The rise of electronic social networks and implications for advertisers. (2018). Babutsidze, Zakaria. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:137:y:2018:i:c:p:27-39.

Full description at Econpapers || Download paper

2018Approach to service design based on customer behavior data: a case study on eco-driving service design using bus drivers’ behavior data. (2018). Kim, Min-Jun ; Choi, Seunghwan ; Park, Yong Sung ; Lee, Chang-Ho ; Lim, Chie-Hyeon. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0343-8.

Full description at Econpapers || Download paper

2018Toward data-driven idea generation: Application of Wikipedia to morphological analysis. (2018). Kwon, Heeyeul ; Geum, Youngjung ; Park, Yongtae. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:132:y:2018:i:c:p:56-80.

Full description at Econpapers || Download paper

2018Relationship Level and Customer Response to Service Recovery. (2018). Pai, Fan-Yun ; Lin, Liang-Yu ; Yeh, Tsu-Ming. In: Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement. RePEc:spr:soinre:v:140:y:2018:i:3:d:10.1007_s11205-017-1820-0.

Full description at Econpapers || Download paper

2018The Effects of Customer Perception and Participation in Sustainable Supply Chain Management: A Smartphone Industry Study. (2018). Kim, Hyun Soo ; Lee, Chang Won. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:7:p:2271-:d:155618.

Full description at Econpapers || Download paper

2018Analyzing relationship quality and its contribution to consumer relationship proneness. (2018). Olavarria-Jaraba, Ana ; Vazquez-Carrasco, Rosario ; Centeno, Edgar ; Cambra-Fierro, Jesus J. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0362-0.

Full description at Econpapers || Download paper

2018The Relationship Between Strategic Orientation Dimensions and Hotel Outsourcing and Its Impact on Organizational Performance. An Application in a Tourism Destination. (2018). Espino-Rodriguez, Tomas F ; Ramirez-Fierro, Juan Carlos. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:6:p:1769-:d:149416.

Full description at Econpapers || Download paper

2018Outsourcing Performance in Hotels: Evaluating Partnership Quality. (2018). Espino-Rodriguez, Tomas F ; Ramirez-Fierro, Juan Carlos. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:8:p:2766-:d:162052.

Full description at Econpapers || Download paper

2018Analyzing Dynamic Change in Customer Requirements: An Approach Using Review-Based Kano Analysis. (2018). Min, Hyejong ; Geum, Youngjung ; Yun, Junghwan. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:3:p:746-:d:135346.

Full description at Econpapers || Download paper

2018The role of creativity and project management in enhancing service quality of advertising agencies: A qualitative approach. (2018). Levin, Elizabeth ; Lobo, Antonio ; Quach, Sara ; Thaichon, Park. In: Australasian marketing journal. RePEc:eee:aumajo:v:26:y:2018:i:1:p:31-40.

Full description at Econpapers || Download paper

2018An Approach to Discovering Product/Service Improvement Priorities: Using Dynamic Importance-Performance Analysis. (2018). Wu, Jiacong ; Cai, Jing ; Zhang, RU ; Wang, YU. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:10:p:3564-:d:173856.

Full description at Econpapers || Download paper

2018Consumer psychological reactance to coalition loyalty program: price-consciousness as a moderator. (2018). Chang, Hsinhsin ; Wong, Kit Hong. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0353-6.

Full description at Econpapers || Download paper

2018Identifying Factors Preventing Sustainable Brand Loyalty among Consumers: A Mixed Methods Approach. (2018). Zhang, Xin ; Wang, Gaoshan ; Ma, Liang ; Ding, Xiaoyan. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:12:p:4685-:d:189247.

Full description at Econpapers || Download paper

2018Two-sided effects of customer participation: roles of relationships and social-interaction values in social services. (2018). Park, Cheol ; Lee, Thae Min ; Jun, Jongkun . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0357-2.

Full description at Econpapers || Download paper

2018Understanding the influences of story elements in service businesses. (2018). Hsieh, Yi-Ching ; Liu, Chen-Hao ; Tang, Yun-Chia ; Chiu, Hung-Chang. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0356-3.

Full description at Econpapers || Download paper

2018Does Gibrats law hold among urban social economy enterprises? A research note on Montreal social economy.. (2018). Rousselière, Damien ; Bouchard, Marie J. ; Rousselire, Damien. In: Economics Bulletin. RePEc:ebl:ecbull:eb-17-00591.

Full description at Econpapers || Download paper

2018Exploring the effect of crisis on cooperatives: A Bayesian performance analysis of French craftsmen cooperatives. (2018). Musson, Anne ; Rousseliere, Damien. In: Working Papers. RePEc:ags:inrasl:279350.

Full description at Econpapers || Download paper

2018Away from Politics? Trajectories of Italian Third Sector after the 2008 Crisis. (2018). Busso, Sandro. In: Social Sciences. RePEc:gam:jscscx:v:7:y:2018:i:11:p:228-:d:181698.

Full description at Econpapers || Download paper

2018Twenty Years of Research on the Relationship Between Economic and Social Performance: A Meta-analysis Approach. (2018). Lopez-Arceiz, Francisco J ; Rivera, Pilar ; Bellostas, Ana J. In: Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement. RePEc:spr:soinre:v:140:y:2018:i:2:d:10.1007_s11205-017-1791-1.

Full description at Econpapers || Download paper

Recent citations (cites in year: CiY)


Recent citations received in 2018

YearCiting document
2018Illegitimate returns as a trigger for customers’ ethical dissonance. (2018). Seger-Guttmann, Tali ; Petruzzellis, Luca ; Wang, Chen-Ya ; Vilnai-Yavetz, Iris. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:120-131.

Full description at Econpapers || Download paper

2018Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes. (2018). Lim, Chiehyeon ; Kim, Kwang-Jae. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:142-151.

Full description at Econpapers || Download paper

2018An analytical model that links customer-perceived value and competitive strategies. (2018). Echchakoui, Said. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:6:y:2018:i:4:d:10.1057_s41270-018-0043-9.

Full description at Econpapers || Download paper

2018Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator. (2018). Chou, Cindy Yunhsin ; Lin, Tzu-An ; Huang, Chin Hsiu. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0387-4.

Full description at Econpapers || Download paper

Recent citations received in 2017

YearCiting document

Recent citations received in 2016

YearCiting document
2016Cross-cultural examination of the effects of promotional framing on consumers’ responses: A comparison of China and Pakistan. (2016). Zeng, Hui ; Hao, Liaogang . In: International Business Review. RePEc:eee:iburev:v:25:y:2016:i:5:p:1020-1029.

Full description at Econpapers || Download paper

2016Experience-focused thinking and cognitive mapping in ethical banking practices: From practical intuition to theory. (2016). Ferreira, Joao ; Jalali, Marjan S ; Fernando, . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:11:p:4953-4958.

Full description at Econpapers || Download paper

2016Integrating qualitative comparative analysis (QCA) and fuzzy cognitive maps (FCM) to enhance the selection of independent variables. (2016). Fernando, ; Jalali, Marjan S. In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:4:p:1471-1478.

Full description at Econpapers || Download paper

2016Impact of promotional tools on reservation channels management: a descriptive model of Italian accommodation facilities. (2016). Digiorgio, Veronica . In: Information Technology & Tourism. RePEc:spr:infott:v:16:y:2016:i:4:d:10.1007_s40558-016-0069-9.

Full description at Econpapers || Download paper

Recent citations received in 2015

YearCiting document
2015Drivers of innovation strategies: Testing the Tidd and Bessant (2009) model. (2015). Raposo, Mário ; Ferreira, Joao ; Fernandes, Cristina I. ; Alves, Helena ; Ferreira, João J. M., . In: Journal of Business Research. RePEc:eee:jbrese:v:68:y:2015:i:7:p:1395-1403.

Full description at Econpapers || Download paper

2015Innovation modes and strategies in knowledge intensive business services. (2015). Asikainen, Anna-Leena. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:77-95.

Full description at Econpapers || Download paper

Warning!! This is still an experimental service. The results of this service should be interpreted with care, especially in research assessment exercises. The processing of documents is automatic. There still are errors and omissions in the identification of references. We are working to improve the software to increase the accuracy of the results.

Source data used to compute the impact factor of RePEc series.

CitEc is a RePEc service, providing citation data for Economics since 2001. Sponsored by INOMICS. Last updated March, 4 2019. Contact: CitEc Team