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Citation Profile [Updated: 2019-09-04 10:18:12]
5 Years H
11
Impact Factor
0.54
5 Years IF
0.38
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1990 0 0.1 0 0 0 0 0 0 0 0 0 0 0.04
1991 0 0.1 0 0 0 0 0 0 0 0 0 0 0.04
1992 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1993 0 0.11 0 0 0 0 0 0 0 0 0 0 0.05
1994 0 0.11 0 0 0 0 0 0 0 0 0 0 0.04
1995 0 0.19 0 0 0 0 0 0 0 0 0 0 0.07
1996 0 0.22 0 0 0 0 0 0 0 0 0 0 0.09
1997 0 0.26 0 0 0 0 0 0 0 0 0 0 0.09
1998 0 0.27 0 0 0 0 0 0 0 0 0 0 0.1
1999 0 0.31 0 0 0 0 0 0 0 0 0 0 0.13
2000 0 0.38 0 0 0 0 0 0 0 0 0 0 0.15
2001 0 0.39 0 0 0 0 0 0 0 0 0 0 0.14
2002 0 0.4 0 0 0 0 0 0 0 0 0 0 0.17
2003 0 0.42 0 0 0 0 0 0 0 0 0 0 0.18
2004 0 0.47 0 0 0 0 0 0 0 0 0 0 0.19
2005 0 0.51 0 0 0 0 0 0 0 0 0 0 0.2
2006 0 0.5 0 0 0 0 0 0 0 0 0 0 0.2
2007 0 0.44 0 0 20 20 76 0 0 0 0 0 0.17
2008 0.1 0.47 0.09 0.1 25 45 66 4 4 20 2 20 2 1 25 2 0.08 0.19
2009 0.16 0.49 0.16 0.16 25 70 107 11 15 45 7 45 7 0 0 0.19
2010 0.18 0.46 0.21 0.16 22 92 46 19 34 50 9 70 11 12 63.2 5 0.23 0.16
2011 0.34 0.48 0.38 0.24 23 115 85 44 78 47 16 92 22 36 81.8 7 0.3 0.19
2012 0.18 0.51 0.29 0.18 28 143 85 42 120 45 8 115 21 36 85.7 1 0.04 0.19
2013 0.25 0.58 0.26 0.18 36 179 86 47 167 51 13 123 22 33 70.2 2 0.06 0.2
2014 0.3 0.58 0.28 0.21 33 212 54 60 227 64 19 134 28 47 78.3 0 0.19
2015 0.19 0.59 0.36 0.25 38 250 58 89 316 69 13 142 35 55 61.8 2 0.05 0.19
2016 0.28 0.64 0.48 0.41 38 288 58 139 455 71 20 158 64 59 42.4 4 0.11 0.19
2017 0.33 0.66 0.41 0.34 40 328 19 134 589 76 25 173 59 75 56 0 0.2
2018 0.54 0.89 0.58 0.38 34 362 8 210 799 78 42 185 70 126 60 4 0.12 0.29
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
CIF: Cumulative impact factor
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

Full description at Econpapers || Download paper

33
22009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

Full description at Econpapers || Download paper

24
32007The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Olson, David ; Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5.

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19
42014The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63.

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16
52008What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15.

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15
62009Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index. (2009). Raposo, Mário ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100.

Full description at Econpapers || Download paper

14
72011Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

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13
82011How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212.

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12
92010Success factors of platform leadership in web 2.0 service business. (2010). Lee, Sang ; Noh, Yonghwi ; Kim, Tae Wan. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103.

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12
102012Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26.

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12
112012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295.

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11
122008Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185.

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11
132011The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294.

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11
142011Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12.

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10
152015Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40.

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10
162007Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139.

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10
172008Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126.

Full description at Econpapers || Download paper

9
18Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398.

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9
192012Implementation of quality programs in health care organizations. (2012). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404.

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8
202013The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435.

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8
212013Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82.

Full description at Econpapers || Download paper

8
222016Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y.

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7
232012The effects of motivations, trust, and privacy concern in social networking. (2012). Lin, Shi-Woei ; Liu, Yu-Cheng. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424.

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7
242009Entrepreneurial orientation and the performance of service business. (2009). Lee, Sang ; Lim, Seongbae . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13.

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7
252013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

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7
262007Strategic supply chain choices for multi-channel Internet retailers. (2007). Metters, Richard ; Walton, Steve . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:317-331.

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7
272011An integrative research framework for the online social network service. (2011). Lee, Sang ; Chen, Liqiang. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:259-276.

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6
282015Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160.

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6
292010The impacts of instructional video advertising on customer purchasing intentions on the Internet. (2010). Huarng, Kun-Huang ; Huang, Jian ; Yu, Tiffany . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:27-36.

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6
302011Exploring satisfaction in business-to-business services: a path-analytic approach. (2011). Kumar, Piyush ; Topaloglu, Omer ; Dass, Mayukh. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:13-27.

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6
312012Innovation and imitation effects in the mobile telecommunication service market. (2012). Lee, Sang-Gun ; Kim, Si-Hyeon ; Park, Byeonghwa . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:265-278.

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6
322015Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565.

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6
332009Finding critical success factors for virtual community marketing. (2009). Kim, Jae ; Yang, Kyung . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:2:p:149-171.

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6
342015Developing service innovation capability in the hotel industry. (2015). Tang, Ta-Wei ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113.

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6
352009Systematic performance differences across the manufacturing-service continuum. (2009). Reed, Richard ; Storrud-Barnes, Susan . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:4:p:319-339.

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6
362013Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Hur, Won-Moo ; Kim, Hanna . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119.

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6
372012Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59.

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6
382012Are success and survival factors the same for social and business ventures?. (2012). Simon-Moya, Virginia ; Ribeiro-Soriano, Domingo ; Revuelto-Taboada, Lorenzo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:219-242.

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6
392009Strategic partnerships and the internationalisation process of software SMEs. (2009). Kennedy, Aileen ; Keeney, Kathy . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:259-273.

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6
402008Tracking the relationship between environmental management and financial performance in the service industry. (2008). Lucas, Marilyn ; Wilson, Matthew. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:203-218.

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5
412012Exploring the efficiency of Italian social cooperatives by descriptive and principal component analysis. (2012). Costa, Ericka ; Carpita, Maurizio ; Carini, Chiara ; Andreaus, Michele . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:117-136.

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5
422009Multi-item models for evaluating managerial and organizational resources in service firms. (2009). Cruz-Ros, Sonia . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:229-257.

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5
432007Strangers in the night: speeddating, CCI and service businesses. (2007). Patterson, Anthony ; Baron, Steve ; Harris, Kim ; Hodgson, Julia . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:3:p:211-232.

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5
442011The customisation framework for roadmapping product-service integration. (2011). Geum, Youngjung ; Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236.

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5
452015Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Nasurdin, Aizzat ; Tan, Cheng ; Ahmad, Noor . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360.

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5
462010Focus on practice service process innovation in the Brazilian electric energy sector. (2010). Uriona-Maldonado, Mauricio ; Varvakis, Gregorio ; Souza, Leonardo . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:77-88.

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5
472016Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach. (2016). Geum, Youngjung ; Lee, Hakyeon ; Jeon, Hongseok . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0281-2.

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5
482011Competitiveness, resources, and capabilities: empirical evidence from retail banking. (2011). Ferreira, Joao ; Azevedo, Carlos ; Marques, Carla . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:313-337.

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5
492013Conceptual analysis and implementation of an integrated CRM system for service providers. (2013). Cheng, Lai-Yu ; Yang, Chih-Wei . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:307-328.

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5
502007The erosion of pioneer advantage in the European mobile telecommunications industry. (2007). Usero, Belen ; Fernandez, Zulima . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:3:p:195-210.

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5
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

Full description at Econpapers || Download paper

15
22009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

Full description at Econpapers || Download paper

11
32014The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63.

Full description at Econpapers || Download paper

9
42015Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40.

Full description at Econpapers || Download paper

9
52016Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y.

Full description at Econpapers || Download paper

7
62015Developing service innovation capability in the hotel industry. (2015). Tang, Ta-Wei ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113.

Full description at Econpapers || Download paper

6
72012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295.

Full description at Econpapers || Download paper

6
82016Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach. (2016). Geum, Youngjung ; Lee, Hakyeon ; Jeon, Hongseok . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0281-2.

Full description at Econpapers || Download paper

5
92015Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Nasurdin, Aizzat ; Tan, Cheng ; Ahmad, Noor . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360.

Full description at Econpapers || Download paper

5
102013The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435.

Full description at Econpapers || Download paper

5
112015Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes. (2015). Cambra-Fierro, Jesus ; Sese, Javier ; Melero-Polo, Iguacel. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:297-320.

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5
122015Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160.

Full description at Econpapers || Download paper

5
132015Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565.

Full description at Econpapers || Download paper

5
142013Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398.

Full description at Econpapers || Download paper

5
152011Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

Full description at Econpapers || Download paper

5
162012The effects of motivations, trust, and privacy concern in social networking. (2012). Lin, Shi-Woei ; Liu, Yu-Cheng. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424.

Full description at Econpapers || Download paper

5
172013Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82.

Full description at Econpapers || Download paper

5
182016Northern and southern Italian social cooperatives during the economic crisis: a multiple factor analysis. (2016). Costa, Ericka ; Carini, Chiara . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0274-1.

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4
192008Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126.

Full description at Econpapers || Download paper

4
202013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

Full description at Econpapers || Download paper

4
212009Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index. (2009). Raposo, Mário ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100.

Full description at Econpapers || Download paper

4
222016Influence of customer–firm relationships on customer participation in the service industry. (2016). Rho, Taeseok ; Ahn, Jinwoo . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0258-6.

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4
232011The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294.

Full description at Econpapers || Download paper

4
242008Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185.

Full description at Econpapers || Download paper

4
252011Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12.

Full description at Econpapers || Download paper

4
262016Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses. (2016). Song, Bomi ; Lee, Changyong ; Yoon, Byungun ; Park, Yongtae. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0290-1.

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4
272013Reversed servitization paths: a case analysis of two manufacturers. (2013). Finne, Max ; Holmstrom, Jan ; Brax, Saara . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537.

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4
282012Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26.

Full description at Econpapers || Download paper

4
292014It’s never the same: the role of homogeneity in online services. (2014). Agudo-Peregrina, Angel ; Chaparro-Pelaez, Julian ; Pascual-Miguel, Felix . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:3:p:453-464.

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3
302010Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention. (2010). An, Myungsook ; Noh, Yonghwi ; Lee, Chongho . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:155-166.

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312016Revisiting media selection in the digital era: adoption and usage. (2016). Lee, Sang-Gun ; Yang, Chang-Gyu ; Huang, Yunchu ; Baek, Heon . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-015-0271-4.

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322013Determinants of collective intelligence quality: comparison between Wiki and Q&A services in English and Korean users. (2013). Joo, Jaehun ; Normatov, Ismatilla . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:687-711.

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332016Cognitive and affective constituents of the consumption experience in retail service settings: effects on store loyalty. (2016). Kabadayi, Ebru Tumer ; Yilmaz, Cengiz ; Alan, Alev Kocak . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0288-8.

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342013A support vector machine (SVM) approach to imbalanced datasets of customer responses: comparison with other customer response models. (2013). Kim, Gitae ; Olson, David ; Chae, Bongsug. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:167-182.

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352009Strategic partnerships and the internationalisation process of software SMEs. (2009). Kennedy, Aileen ; Keeney, Kathy . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:259-273.

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362013Airline website loyalty formation and the moderating effects of gender and education. (2013). Forgas-Coll, Santiago ; Fandos-Roig, Juan ; Sanchez-Garcia, Javier ; Palau-Saumell, Ramon . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:255-274.

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372016How online service recovery approaches bolster recovery performance? A multi-level perspective. (2016). Li, Chia-Ying ; Fang, Yu-Hui . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0264-8.

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382017The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Nguyen, LE ; Thuy, Pham Ngoc ; Tram, Pham Ngoc . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4.

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392013Explore how Chinese consumers evaluate retail service quality and satisfaction. (2013). To, Wai Ming ; Cheung, Millissa ; Tam, Joyce . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:121-142.

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402012Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Hau, LE ; Thuy, Pham . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155.

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412016Innovation strategies, innovator types and openness: a study of KIBS firms in Spain. (2016). Rodriguez, Mercedes ; Shearmur, Richard ; Doloreux, David. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0286-x.

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422009Finding critical success factors for virtual community marketing. (2009). Kim, Jae ; Yang, Kyung . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:2:p:149-171.

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432015The role of social motivations, ability, and opportunity in online know-how exchanges: evidence from the airline services industry. (2015). Bigne, Enrique ; Hernandez, Blanca ; Andreu, Luisa ; Ruiz, Carla . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:209-232.

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442013Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Hur, Won-Moo ; Kim, Hanna . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119.

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452016Erratum to: Revisiting media selection in the digital era: adoption and usage. (2016). Huang, Yunchu ; Baek, Heon ; Yang, Chang-Gyu ; Lee, Sang-Gun . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-015-0299-5.

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462009Entrepreneurial orientation and the performance of service business. (2009). Lee, Sang ; Lim, Seongbae . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13.

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472014Determinants of Web 2.0 technologies for knowledge sharing in SMEs. (2014). Soto-Acosta, Pedro ; Popa, Simona ; Perez-Gonzalez, Daniel . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:3:p:425-438.

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482012Innovation and imitation effects in the mobile telecommunication service market. (2012). Lee, Sang-Gun ; Kim, Si-Hyeon ; Park, Byeonghwa . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:265-278.

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492016Customer participation to co-create value in human transformative services: a study of higher education and health care services. (2016). Thuy, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0285-y.

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502016The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service. (2016). Jeon, Aeeun . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0273-2.

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Citing documents used to compute impact factor: 42
YearTitle
2018Analyzing relationship quality and its contribution to consumer relationship proneness. (2018). Olavarria-Jaraba, Ana ; Vazquez-Carrasco, Rosario ; Centeno, Edgar ; Cambra-Fierro, Jesus J. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0362-0.

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2018Creating a commercially compelling smart service encounter. (2018). Huang, Tseng-Lung. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0351-8.

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2018Psychological contract breach and service innovation behavior: psychological capital as a mediator. (2018). Kim, Taegoo Terry ; Lee, Gyehee ; Karatepe, Osman M. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0347-4.

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2018How to explain service failure? Impacts of justifications. (2018). Chen, Weiwei ; Lee, Hsiao-Ching. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0349-2.

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2018An Integrative View of Emotion and the Dedication-Constraint Model in the Case of Coffee Chain Retailers. (2018). Kim, Daekil. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:11:p:4284-:d:183921.

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2018A network text analysis of published papers in service business, 2007–2017: research trends in the service sector. (2018). Lee, Sang M ; Rha, Jin Sung . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0377-6.

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2018Online travel information value and its influence on the continuance usage intention of social media. (2018). Jung, Heejin ; Kim, Taegoo Terry ; Hur, Kyungsuk ; Lee, Gyehee. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0339-4.

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2018The effect of service providers’ facial hair on restaurant customers’ perceptions. (2018). Kim, Sung-Bum ; Lee, Seunghwan. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0346-5.

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2018A Conceptual Framework on Customer Satisfaction: The Mediating Role of Corporate Image. (2018). Ahmad, Norzieiriani ; Lebai, Ismail Bin ; Azhar, Muhammad Salman. In: Global Social Sciences Review. RePEc:gss:journl:v:3:y:2018:i:4:p:254-272.

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2018Analyzing Dynamic Change in Customer Requirements: An Approach Using Review-Based Kano Analysis. (2018). Min, Hyejong ; Geum, Youngjung ; Yun, Junghwan. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:3:p:746-:d:135346.

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2018The role of creativity and project management in enhancing service quality of advertising agencies: A qualitative approach. (2018). Levin, Elizabeth ; Lobo, Antonio ; Quach, Sara ; Thaichon, Park. In: Australasian marketing journal. RePEc:eee:aumajo:v:26:y:2018:i:1:p:31-40.

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2018An Approach to Discovering Product/Service Improvement Priorities: Using Dynamic Importance-Performance Analysis. (2018). Wu, Jiacong ; Cai, Jing ; Zhang, RU ; Wang, YU. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:10:p:3564-:d:173856.

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2018Antecedents of customer participation in business ecosystems: evidence of customers’ psychological ownership in Facebook. (2018). Joo, Jaehun ; Marakhimov, Azizbek. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0335-8.

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2018Two-sided effects of customer participation: roles of relationships and social-interaction values in social services. (2018). Park, Cheol ; Lee, Thae Min ; Jun, Jongkun . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0357-2.

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2018The Relationship Between Strategic Orientation Dimensions and Hotel Outsourcing and Its Impact on Organizational Performance. An Application in a Tourism Destination. (2018). Espino-Rodriguez, Tomas F ; Ramirez-Fierro, Juan Carlos. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:6:p:1769-:d:149416.

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2018Outsourcing Performance in Hotels: Evaluating Partnership Quality. (2018). Espino-Rodriguez, Tomas F ; Ramirez-Fierro, Juan Carlos. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:8:p:2766-:d:162052.

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2018Does Gibrats law hold among urban social economy enterprises? A research note on Montreal social economy.. (2018). Rousselière, Damien ; Bouchard, Marie J. ; Rousselire, Damien. In: Economics Bulletin. RePEc:ebl:ecbull:eb-17-00591.

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2018Exploring the effect of crisis on cooperatives: A Bayesian performance analysis of French craftsmen cooperatives. (2018). Musson, Anne ; Rousseliere, Damien. In: Working Papers. RePEc:ags:inrasl:279350.

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2018Away from Politics? Trajectories of Italian Third Sector after the 2008 Crisis. (2018). Busso, Sandro. In: Social Sciences. RePEc:gam:jscscx:v:7:y:2018:i:11:p:228-:d:181698.

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2018Twenty Years of Research on the Relationship Between Economic and Social Performance: A Meta-analysis Approach. (2018). Lopez-Arceiz, Francisco J ; Rivera, Pilar ; Bellostas, Ana J. In: Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement. RePEc:spr:soinre:v:140:y:2018:i:2:d:10.1007_s11205-017-1791-1.

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2018The rise of electronic social networks and implications for advertisers. (2018). Babutsidze, Zakaria. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:137:y:2018:i:c:p:27-39.

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2018The moderation effects of mobile technology advancement and system barrier on m-commerce channel preference behavior. (2018). Shin, Nina ; Oh, Jungsuk ; Park, Sangwook ; Kim, Donghui . In: Information Systems and e-Business Management. RePEc:spr:infsem:v:16:y:2018:i:1:d:10.1007_s10257-017-0345-z.

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2018A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults. (2018). Choi, SukBong ; Kim, Jinmin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0352-7.

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2018Optimal Strategy of Social Responsibility and Quality Effort in Service Supply Chain with Quality Preference. (2018). Zhang, Cui-Hua ; Li, Jin ; Xing, Peng. In: Asia-Pacific Journal of Operational Research (APJOR). RePEc:wsi:apjorx:v:35:y:2018:i:03:n:s0217595918500185.

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2018Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Xiao, Lin ; Liu, Wenlong ; Fu, Bin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0.

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2018Impact of operational innovations on customer loyalty in the healthcare sector. (2018). Hong, Kwan Soo ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0355-4.

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2018Strategies for technology-driven service encounters for patient experience satisfaction in hospitals. (2018). Lee, Donhee. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:137:y:2018:i:c:p:118-127.

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2018Relationship Level and Customer Response to Service Recovery. (2018). Pai, Fan-Yun ; Lin, Liang-Yu ; Yeh, Tsu-Ming. In: Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement. RePEc:spr:soinre:v:140:y:2018:i:3:d:10.1007_s11205-017-1820-0.

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2018Alleviating job stress to improve service employee work affect: the influence of rewarding. (2018). Elmada, Aye Banu ; Ellinger, Alexander E. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0340-y.

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2018Understanding the influences of story elements in service businesses. (2018). Hsieh, Yi-Ching ; Liu, Chen-Hao ; Tang, Yun-Chia ; Chiu, Hung-Chang. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0356-3.

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2018The Effects of Customer Perception and Participation in Sustainable Supply Chain Management: A Smartphone Industry Study. (2018). Kim, Hyun Soo ; Lee, Chang Won. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:7:p:2271-:d:155618.

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2018Approach to service design based on customer behavior data: a case study on eco-driving service design using bus drivers’ behavior data. (2018). Kim, Min-Jun ; Choi, Seunghwan ; Park, Yong Sung ; Lee, Chang-Ho ; Lim, Chie-Hyeon. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0343-8.

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2018Toward data-driven idea generation: Application of Wikipedia to morphological analysis. (2018). Kwon, Heeyeul ; Geum, Youngjung ; Park, Yongtae. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:132:y:2018:i:c:p:56-80.

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2018Consumer psychological reactance to coalition loyalty program: price-consciousness as a moderator. (2018). Chang, Hsinhsin ; Wong, Kit Hong. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0353-6.

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2018Identifying Factors Preventing Sustainable Brand Loyalty among Consumers: A Mixed Methods Approach. (2018). Zhang, Xin ; Wang, Gaoshan ; Ma, Liang ; Ding, Xiaoyan. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:12:p:4685-:d:189247.

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2018Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator. (2018). Chou, Cindy Yunhsin ; Lin, Tzu-An ; Huang, Chin Hsiu. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0387-4.

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2018Customer participation in service recovery: a meta-analysis. (2018). van Vaerenbergh, Yves ; Costers, Annelies ; Hazee, Simon . In: Marketing Letters. RePEc:kap:mktlet:v:29:y:2018:i:4:d:10.1007_s11002-018-9470-9.

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2018Effect of component failure on tour package evaluation. (2018). Mwesiumo, D ; Halpern, N. In: Annals of Tourism Research. RePEc:eee:anture:v:72:y:2018:i:c:p:172-174.

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2018Affective Policy Performance Evaluation Model: A Case of an International Trade Policy Implementation. (2018). Kang, Inwon ; Shin, Matthew Minsuk ; Jee, Hae Seok. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:1:p:232-:d:127412.

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2018The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. (2018). van Tonder, Estelle ; de Beer, Leon Tielman ; Lisita, Inonge Theresa ; Saunders, Stephen graham . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:92-102.

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2018Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Soo Young . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x.

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2018A predictive investigation of first-time customer retention in online reservation services. (2018). Chou, Yen-Chun ; Chuang, Howard Hao-Chun. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0371-z.

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Recent citations
Recent citations received in 2018

YearCiting document
2018Illegitimate returns as a trigger for customers’ ethical dissonance. (2018). Seger-Guttmann, Tali ; Petruzzellis, Luca ; Wang, Chen-Ya ; Vilnai-Yavetz, Iris. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:120-131.

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2018Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes. (2018). Lim, Chiehyeon ; Kim, Kwang-Jae. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:142-151.

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2018An analytical model that links customer-perceived value and competitive strategies. (2018). Echchakoui, Said. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:6:y:2018:i:4:d:10.1057_s41270-018-0043-9.

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2018Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator. (2018). Chou, Cindy Yunhsin ; Lin, Tzu-An ; Huang, Chin Hsiu. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0387-4.

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Recent citations received in 2017

YearCiting document

Recent citations received in 2016

YearCiting document
2016Cross-cultural examination of the effects of promotional framing on consumers’ responses: A comparison of China and Pakistan. (2016). Zeng, Hui ; Hao, Liaogang . In: International Business Review. RePEc:eee:iburev:v:25:y:2016:i:5:p:1020-1029.

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2016Experience-focused thinking and cognitive mapping in ethical banking practices: From practical intuition to theory. (2016). Ferreira, Joao ; Jalali, Marjan S ; Fernando, . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:11:p:4953-4958.

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2016Integrating qualitative comparative analysis (QCA) and fuzzy cognitive maps (FCM) to enhance the selection of independent variables. (2016). Fernando, ; Jalali, Marjan S. In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:4:p:1471-1478.

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2016Impact of promotional tools on reservation channels management: a descriptive model of Italian accommodation facilities. (2016). Digiorgio, Veronica . In: Information Technology & Tourism. RePEc:spr:infott:v:16:y:2016:i:4:d:10.1007_s40558-016-0069-9.

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Recent citations received in 2015

YearCiting document
2015Drivers of innovation strategies: Testing the Tidd and Bessant (2009) model. (2015). Raposo, Mário ; Ferreira, Joao ; Fernandes, Cristina I. ; Alves, Helena ; Ferreira, João J. M., . In: Journal of Business Research. RePEc:eee:jbrese:v:68:y:2015:i:7:p:1395-1403.

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2015Innovation modes and strategies in knowledge intensive business services. (2015). Asikainen, Anna-Leena. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:77-95.

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