Citation analysis for Service Business / Springer

Citation Profile [Updated: 2024-03-05 07:42:34]

5 Years H Index

Impact Factor (IF)

0.59

5 Years IF

0.58

Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw Data

	IF	AIF	CIF	IF5	DOC	CDO	CIT	NCI	CCU	D2Y	C2Y	D5Y	C5Y	SC	%SC	CiY	II	AII
2007	0	0.46	0	0	20	20	118		0	0		0			0		0	0.2
2008	0.1	0.49	0.13	0.1	25	45	113	6	6	20	2	20	2	1	16.7	3	0.12	0.23
2009	0.24	0.48	0.24	0.24	25	70	189	17	23	45	11	45	11	4	23.5		0	0.24
2010	0.18	0.48	0.21	0.16	22	92	70	19	42	50	9	70	11	12	63.2	5	0.23	0.21
2011	0.36	0.52	0.47	0.28	23	115	165	54	96	47	17	92	26	42	77.8	8	0.35	0.24
2012	0.18	0.52	0.38	0.21	28	143	175	54	150	45	8	115	24	45	83.3	3	0.11	0.22
2013	0.35	0.56	0.36	0.28	36	179	180	65	215	51	18	123	34	38	58.5	2	0.06	0.24
2014	0.33	0.55	0.33	0.23	33	212	141	70	285	64	21	134	31	54	77.1		0	0.23
2015	0.28	0.55	0.45	0.32	38	250	192	113	398	69	19	142	46	63	55.8	2	0.05	0.23
2016	0.25	0.53	0.4	0.36	10	260	43	103	501	71	18	158	57	14	13.6		0	0.21
2017	0.58	0.55	0.56	0.54	40	300	154	168	669	48	28	145	79	74	44		0	0.21
2018	0.52	0.56	0.72	0.52	34	334	159	239	908	50	26	157	82	118	49.4	8	0.24	0.24
2019	0.53	0.58	0.67	0.55	34	368	113	248	1156	74	39	155	86	135	54.4	4	0.12	0.23
2020	0.75	0.7	0.66	0.63	24	392	117	258	1414	68	51	156	99	84	32.6	4	0.17	0.33
2021	1.17	0.84	0.76	0.84	30	422	57	319	1733	58	68	142	119	128	40.1	8	0.27	0.31
2022	1.07	0.93	0.69	0.78	48	470	37	325	2059	54	58	162	127	123	37.8	11	0.23	0.28
2023	0.59	1.04	0.53	0.58	30	500	7	267	2326	78	46	170	99	116	43.4	12	0.4	0.28

IF:	Two years Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for all series in RePEc in year y
CIF:	Cumulative impact factor
IF5:	Five years Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CIT:	Number of citations to papers published in year y
NCI:	Number of citations in year y
CCU:	Cumulative number of citations to papers published until year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
SC:	selft citations in y to articles published in y-1 plus y-2
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series

#	Year	Title	Cited
1	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	54
2	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	47
3	2020	âUntactâ: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2. Full description at Econpapers \|\| Download paper	44
4	2011	Network collaboration and performance in the tourism sector. (2011). In, Julie ; Lee, Jason ; Ramayah, T. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	34
5	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Ribeirosoriano, Domingo ; Mas-Tur, Alicia. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	31
6	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	25
7	2007	The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers \|\| Download paper	23
8	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Raposo, MÃÂ¡rio ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	22
9	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung ; Lu, Ming-Tsang. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	21
10	2009	Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	21
11	2017	The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Thuy, Pham Ngoc ; Tram, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers \|\| Download paper	21
12	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Kim, Min-Su ; Jeon, Sunran . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	20
13	2020	Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8. Full description at Econpapers \|\| Download paper	20
14	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). del Bosque, Ignacio Rodriguez ; Martinez, Patricia ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	19
15	2019	Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9. Full description at Econpapers \|\| Download paper	19
16	2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper	19
17	2011	How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212. Full description at Econpapers \|\| Download paper	18
18	2008	Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers \|\| Download paper	17
19	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Olson, David ; Lee, Donhee ; Choi, Kanghwa. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	17
20	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	17
21	2013	Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers \|\| Download paper	16
22	2012	Social innovation, an analytical grid for understanding the social economy: the example of the QuÃ©bec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59. Full description at Econpapers \|\| Download paper	16
23	2007	Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139. Full description at Econpapers \|\| Download paper	16
24	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Waser, B ; Maloca, S ; Lay, G ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	16
25	2013	Reversed servitization paths: a case analysis of two manufacturers. (2013). Holmstrom, Jan ; Brax, Saara ; Finne, Max . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537. Full description at Econpapers \|\| Download paper	16
26	2011	Key service innovation drivers in the tourism sector: empirical evidence and managerial implications. (2011). MartÃÂnez-Ruiz, MarÃÂa Pilar ; Izquierdo-Yusta, Alicia ; Martinez-Ruiz, Maria ; Jimenez-Zarco, Ana . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:339-360. Full description at Econpapers \|\| Download paper	16
27	2012	Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Thuy, Pham ; Hau, LE. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155. Full description at Econpapers \|\| Download paper	15
28	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Choi, Jeongil ; Park, Heejun. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	15
29	2008	Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale. (2008). Schoefer, Klaus ; Diamantopoulos, Adamantios. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:65-81. Full description at Econpapers \|\| Download paper	15
30	2017	Customer-to-customer interactions on customer citizenship behavior. (2017). Yoo, Jay Jaewon ; Ho, Jin. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7. Full description at Econpapers \|\| Download paper	15
31	2020	Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers \|\| Download paper	15
32	2018	Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1. Full description at Econpapers \|\| Download paper	15
33	2012	Frontline service employeesâ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Lee, Gyehee ; Choi, Chang ; Paek, Soyon ; Kim, Taegoo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526. Full description at Econpapers \|\| Download paper	14
34	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Moliner-Velazquez, Beatriz ; Gil-Saura, Irene ; Ruiz-Molina, Maria-Eugenia . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	14
35	2011	Innovation management in service firms: a research agenda. (2011). Schilling, Annika ; Palm, Kristina ; Crevani, Lucia . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:177-193. Full description at Econpapers \|\| Download paper	14
36	2012	The effects of motivations, trust, and privacy concern in social networking. (2012). Liu, Yu-Cheng ; Lin, Shi-Woei. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers \|\| Download paper	13
37	2008	Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers \|\| Download paper	13
38	2008	Services, growth poles and advanced economies. (2008). McKee, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107. Full description at Econpapers \|\| Download paper	13
39	2014	Mobile application service networks: Appleâs App Store. (2014). Park, Yong Tae ; Kim, Ji Eun ; Lee, Hakyeon. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:1-27. Full description at Econpapers \|\| Download paper	13
40	2015	Developing service innovation capability in the hotel industry. (2015). Tang, Ya-Yun ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113. Full description at Econpapers \|\| Download paper	13
41	2018	Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Fu, Bin ; Xiao, Lin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0. Full description at Econpapers \|\| Download paper	12
42	2017	HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2. Full description at Econpapers \|\| Download paper	12
43	2015	Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Tan, Cheng ; Ahmad, Noor ; Nasurdin, Aizzat . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360. Full description at Econpapers \|\| Download paper	12
44	2011	The customisation framework for roadmapping product-service integration. (2011). Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo ; Geum, Youngjung. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236. Full description at Econpapers \|\| Download paper	12
45	2017	Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth. (2017). Varela-Neira, Concepcion ; Iglesias, Victor ; Vazquez-Casielles, Rodolfo. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0311-8. Full description at Econpapers \|\| Download paper	11
46	2019	Motivation triggers for customer participation in value co-creation. (2019). Hong, Soon-Goo ; Trimi, Silvana ; Palma, Freida C. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00395-w. Full description at Econpapers \|\| Download paper	11
47	2020	Correction to: Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00429-2. Full description at Econpapers \|\| Download paper	11
48	2013	The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Marimuthu, Malliga ; Ismail, Ishak ; Nikbin, Davoud. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435. Full description at Econpapers \|\| Download paper	11
49	2010	Success factors of platform leadership in web 2.0 service business. (2010). Noh, Yonghwi ; Kim, Tae Wan ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103. Full description at Econpapers \|\| Download paper	11
50	2007	Strangers in the night: speeddating, CCI and service businesses. (2007). Baron, Steve ; Harris, Kim ; Hodgson, Julia ; Patterson, Anthony. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:3:p:211-232. Full description at Econpapers \|\| Download paper	10

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2020	âUntactâ: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2. Full description at Econpapers \|\| Download paper	31
2	2020	Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers \|\| Download paper	11
3	2020	Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8. Full description at Econpapers \|\| Download paper	11
4	2018	Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Fu, Bin ; Xiao, Lin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0. Full description at Econpapers \|\| Download paper	8
5	2022	Research trends in digital transformation in the service sector: a review based on network text analysis. (2022). Lee, Hong-Hee ; Rha, Jin Sung. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00481-0. Full description at Econpapers \|\| Download paper	8
6	2020	Correction to: Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00429-2. Full description at Econpapers \|\| Download paper	8
7	2019	Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9. Full description at Econpapers \|\| Download paper	8
8	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	7
9	2018	Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1. Full description at Econpapers \|\| Download paper	7
10	2018	A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. (2018). MuÃÂ±oz-Leiva, Francisco ; Sanchez-Fernandez, J ; Muoz-Leiva, Francisco ; Liebana-Cabanillas, Francisco. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0336-7. Full description at Econpapers \|\| Download paper	7
11	2017	The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Thuy, Pham Ngoc ; Tram, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers \|\| Download paper	7
12	2020	Customersâ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness. (2020). Kim, Hyun Young ; Sung, Hye Jin ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00425-6. Full description at Econpapers \|\| Download paper	7
13	2021	Product-service systems evolution in the era of Industry 4.0. (2021). Romero, David ; Cavalieri, Sergio ; Rondini, Alice ; Bigdeli, Ali Z ; Pezzotta, Giuditta ; Boucher, Xavier ; Gaiardelli, Paolo ; Jussen, Philipp ; Zaki, Mohamed ; Larsson, Tobias ; Wuest, Thorsten ; Wiesner, Stefan ; Bertoni, Marco ; Jarrahi, Farnaz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9. Full description at Econpapers \|\| Download paper	6
14	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	6
15	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Olson, David ; Lee, Donhee ; Choi, Kanghwa. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	5
16	2019	Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types. (2019). Park, Myeong-Cheol ; Libaque-Saenz, Christian Fernando ; Kim, Eun Hye. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0384-7. Full description at Econpapers \|\| Download paper	5
17	2014	Determinates of financial behavior: insights into consumer money attitudes and financial literacy. (2014). Ke, Sheng-Chen ; Shih, Tsui-Yii . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:2:p:217-238. Full description at Econpapers \|\| Download paper	5
18	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	5
19	2021	The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam. (2021). Nguyen, Tam ; Hoang, Thinh ; Truong, Ngan Tuyet. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00441-0. Full description at Econpapers \|\| Download paper	5
20	2022	Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods. (2022). Hwang, Hansol ; Hur, Won-Moo ; Shin, Yuhyung. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-021-00456-7. Full description at Econpapers \|\| Download paper	5
21	2020	Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic. (2020). Shin, Matthew Minsuk ; Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00424-7. Full description at Econpapers \|\| Download paper	5
22	2010	Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention. (2010). Noh, Yonghwi ; Lee, Chongho ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:155-166. Full description at Econpapers \|\| Download paper	5
23	2017	Customer-to-customer interactions on customer citizenship behavior. (2017). Yoo, Jay Jaewon ; Ho, Jin. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7. Full description at Econpapers \|\| Download paper	5
24	2021	Segmenting customers according to online word-of-mouth about hotels. (2021). Gil-Saura, Irene ; Fuentes-Blasco, Maria ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00435-4. Full description at Econpapers \|\| Download paper	5
25	2018	Strategic alternatives for tourism companies to overcome times of crisis. (2018). Llach, Josep ; del Mar, Maria ; Bremser, Kerstin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0344-7. Full description at Econpapers \|\| Download paper	5
26	2018	Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Soo Young. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x. Full description at Econpapers \|\| Download paper	5
27	2021	Industrial linkage and spillover effects of the logistics service industry: an inputâoutput analysis. (2021). Trimi, Silvana ; Lee, Sang-Gun ; Kim, Yong-Jeong. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00440-1. Full description at Econpapers \|\| Download paper	5
28	2009	Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	4
29	2021	The relationship between brand experience and consumer-based brand equity in grocerants. (2021). Yoo, Se Ran ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00439-8. Full description at Econpapers \|\| Download paper	4
30	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Waser, B ; Maloca, S ; Lay, G ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	4
31	2012	Social innovation, an analytical grid for understanding the social economy: the example of the QuÃ©bec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59. Full description at Econpapers \|\| Download paper	4
32	2011	Network collaboration and performance in the tourism sector. (2011). In, Julie ; Lee, Jason ; Ramayah, T. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	4
33	2017	Effects of social media on consumersâ purchase decisions: evidence from Taobao. (2017). Kim, Byoungsoo ; Kwahk, Kee-Young. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0331-4. Full description at Econpapers \|\| Download paper	4
34	2020	Determinants of social commerce adoption in an emerging economy. (2020). Noh, Mi Jin ; Kim, Yang Sok ; Rahman, Tazizur ; Lee, Choong Kwon . In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00427-4. Full description at Econpapers \|\| Download paper	4
35	2019	A peer-to-peer (P2P) platform business model: the case of Airbnb. (2019). Kim, Donghee ; Lee, Kwang-Ho. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00399-0. Full description at Econpapers \|\| Download paper	4
36	2019	Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view. (2019). Chiu, Pei-Chun ; Cheng, Min-Jhih ; Hung, Shiu-Wan. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0364-y. Full description at Econpapers \|\| Download paper	4
37	2018	Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working. (2018). Kaulio, Matti ; Palacios, Miguel ; Grijalvo, Mercedes ; Manca, Claudia. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0359-0. Full description at Econpapers \|\| Download paper	4
38	2013	Crowdsourcing and open source software participation. (2013). Rosacker, Kirsten ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:499-511. Full description at Econpapers \|\| Download paper	4
39	2018	Analyzing relationship quality and its contribution to consumer relationship proneness. (2018). Vazquez-Carrasco, Rosario ; Centeno, Edgar ; Cambra-Fierro, Jesus J ; Olavarria-Jaraba, Ana. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0362-0. Full description at Econpapers \|\| Download paper	4
40	2021	Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine. (2021). Yu, Jing ; Ma, Mu-Lan ; Wang, Kuo-Yan. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00445-w. Full description at Econpapers \|\| Download paper	4
41	2017	Aggregate consumer ratings and booking intention: the role of brand image. (2017). Sellers-Rubio, Ricardo ; Perez-Naranjo, Leonor M ; Casado-Diaz, Ana B. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0319-0. Full description at Econpapers \|\| Download paper	4
42	2014	Managing internal stakeholdersâ views of corporate reputation. (2014). Davies, Gary ; Martinez-Leon, Inocencia ; Olmedo-Cifuentes, Isabel. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:83-111. Full description at Econpapers \|\| Download paper	4
43	2018	A network text analysis of published papers in service business, 2007â2017: research trends in the service sector. (2018). Rha, Jin Sung ; Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0377-6. Full description at Econpapers \|\| Download paper	4
44	2012	Frontline service employeesâ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Lee, Gyehee ; Choi, Chang ; Paek, Soyon ; Kim, Taegoo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526. Full description at Econpapers \|\| Download paper	4
45	2018	Impact of operational innovations on customer loyalty in the healthcare sector. (2018). Lee, Donhee ; Hong, Kwan Soo. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0355-4. Full description at Econpapers \|\| Download paper	4
46	2020	The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations. (2020). Lopez-Sanchez, Maria Jose ; Mas-Tur, Alicia ; Belso-Martinez, Jose Antonio. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00421-w. Full description at Econpapers \|\| Download paper	4
47	2019	The industrial impact and competitive advantage of Chinaâs ICT industry. (2019). Kong, Myungjai ; Lee, Sang-Gun ; Li, Yongfei. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0368-7. Full description at Econpapers \|\| Download paper	4
48	2019	Dysfunctional customer behavior: conceptualization and empirical validation. (2019). Gong, Taeshik ; Kang, Minjeong. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00398-1. Full description at Econpapers \|\| Download paper	3
49	2021	Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry. (2021). Luo, Ching-Ching ; Wang, Yi-Chieh ; Tai, Yang-Fei. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00461-w. Full description at Econpapers \|\| Download paper	3
50	2022	Brandsâ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands. (2022). Orourke, Shawn M ; Su, Che-Jen. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-021-00474-5. Full description at Econpapers \|\| Download paper	3

Citing documents used to compute impact factor: 46

Year	Title
2023	Demand management for attended home deliveryâA literature review. (2023). Fleischmann, Moritz ; Agatz, Niels ; Kohler, Charlotte ; Wassmuth, Katrin. In: European Journal of Operational Research. RePEc:eee:ejores:v:311:y:2023:i:3:p:801-815. Full description at Econpapers \|\| Download paper
2023	Motivations and attitudes towards consulting eWOM when booking accommodation. (2023). Gil-Saura, Irene ; Fuentes-Blasco, Maria ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00533-z. Full description at Econpapers \|\| Download paper
2023	A Fuzzy-Based Analysis of the Mediating Factors Affecting Sustainable Purchase Intentions of Smartphones: The Case of Two Brands in Two Asian Countries. (2023). Arya, Varsha ; Gupta, Brij B ; Moslehpour, Massoud. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:12:p:9396-:d:1168776. Full description at Econpapers \|\| Download paper
2023	The limited regional employment benefits of XXL-logistics centres in the Netherlands. (2023). van Oort, Frank ; van Haaren, Jeroen ; Nefs, Merten. In: Journal of Transport Geography. RePEc:eee:jotrge:v:109:y:2023:i:c:s0966692323000753. Full description at Econpapers \|\| Download paper
2023	A study on forward and backward linkage effects in South Koreas telecom industry across generations. (2023). Lee, Sang-Gun ; Jun, Sung-Youl ; Yang, Chang-Gyu ; Choe, Hyoung-Seon. In: Telecommunications Policy. RePEc:eee:telpol:v:47:y:2023:i:8:s030859612300126x. Full description at Econpapers \|\| Download paper
2023	The Development of Green Bond in Developing Countries: Insights from Southeast Asia Market Participants. (2023). Doan, Duong Thuy ; Thi, Loan Quynh ; Nguyen, Duy Thanh ; Hoang, Thinh Gia. In: The European Journal of Development Research. RePEc:pal:eurjdr:v:35:y:2023:i:1:d:10.1057_s41287-022-00515-3. Full description at Econpapers \|\| Download paper
2023	Sustainable Tourism in the Post-COVID-19 Era: Investigating the Effect of Green Practices on Hotels Attributes and Customer Preferences in Budapest, Hungary. (2023). David, Lorant Denes ; Zhu, Kai ; Pataki, Laszlo ; Lakner, Zoltan ; Bujdoso, Zoltan ; Alreahi, Mahmoud ; Kabil, Moaaz. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:15:p:11859-:d:1208624. Full description at Econpapers \|\| Download paper
2023	Live support by chatbots with artificial intelligence: A future research agenda. (2023). Troise, Ciro ; Camilleri, Mark Anthony. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00513-9. Full description at Econpapers \|\| Download paper
2023
2023	Is the hotel industry really committed to the environment? Answering using the business models framework. (2023). Garcia-Pintos, Adela ; Martinez-Senra, Ana I ; Quintas, Maria A. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00522-2. Full description at Econpapers \|\| Download paper
2023	Using nonradial metafrontier data envelopment analysis to evaluate the metatechnology and metafactor ratios for the Taiwanese hotel industry. (2023). Chen, Hsiaoyin ; Huang, Chinwei. In: Managerial and Decision Economics. RePEc:wly:mgtdec:v:44:y:2023:i:4:p:1904-1919. Full description at Econpapers \|\| Download paper
2023	Segmenting travellers of luxury destinations in a post-pandemic era. (2023). Nabi, Nazia. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00541-z. Full description at Econpapers \|\| Download paper
2023	Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations. (2023). Cuenca, Antonio ; Perez-Cabaero, Carmen ; Ruiz, Carla ; Bigne, Enrique. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00524-0. Full description at Econpapers \|\| Download paper
2023	Transforming data into information for smart services: integration of morphological analysis and text mining. (2023). Trimi, Silvana ; Kim, Minjun. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00526-y. Full description at Econpapers \|\| Download paper
2023	O2O switching determinants and successful drivers in omnichannel retailing services. (2023). Wu, Pei-Ju. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00540-0. Full description at Econpapers \|\| Download paper
2023	How monetization mechanisms in mobile games influence consumersâ identity extensions. (2023). Kultima, Annakaisa ; Harviainen, Tuomas J ; Lehtonen, Miikka J. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00518-4. Full description at Econpapers \|\| Download paper
2023	The effect of subscription relational bond on customer engagement and stickiness in podcast: the moderating role of social connectedness. (2023). Keng, Ching-Jui ; Chen, Yu-Hsin. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00538-8. Full description at Econpapers \|\| Download paper
2023	Perceived value of AI-based recommendations? service: the case of voice assistants. (2023). Casalo, Luis V ; Akdim, K. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00527-x. Full description at Econpapers \|\| Download paper
2023	On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy. (2023). Ghali, Zohra ; Garrouch, Karim. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001431. Full description at Econpapers \|\| Download paper
2023	Customer showrooming behavior, customer orientation, and emotional labor: Sales control as a moderator. (2023). Hur, Won-Moo ; Park, Hye Won. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:72:y:2023:i:c:s0969698923000152. Full description at Econpapers \|\| Download paper
2023
2023	Driving intrapreneurial behavior through high-performance work systems. (2023). Revuelto-Taboada, Lorenzo ; Portalanza-Chavarria, Alexandra. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:19:y:2023:i:2:d:10.1007_s11365-023-00848-3. Full description at Econpapers \|\| Download paper
2023	Exploring the antecedents of customersâ willingness to use service robots in restaurants. (2023). Anaya-Sanchez, Rafael ; Rejon-Guardia, Francisco ; Molinillo, Sebastian. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00509-5. Full description at Econpapers \|\| Download paper
2023	Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support. (2023). Cedeo-Alejandro, Fernando ; Portalanza-Chavarria, Alexandra ; Revuelto-Taboada, Lorenzo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00539-7. Full description at Econpapers \|\| Download paper
2023	Driving circular tourism pathways in the post-pandemic period: a research roadmap. (2023). Torrejon-Ramos, Maria ; Medina-Salgado, Maria-Sonia ; Alonso-Muoz, Sara ; Gonzalez-Sanchez, Rocio. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00537-9. Full description at Econpapers \|\| Download paper
2023	User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay. (2023). Shum, Connie ; Shin, Minsuk M ; Jung, Seunghye ; Fogliasso, Christine E ; Lee, Sang-Heui. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00534-y. Full description at Econpapers \|\| Download paper
2023	Can robots recover a service using interactional justice as employees do? A literature review-based assessment. (2023). Dorofeev, Nikita ; Remisch, David ; Lajante, Mathieu. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00525-z. Full description at Econpapers \|\| Download paper
2023	Does destination advertisement affect travel motivation, emotion regulation, and visit intention formation?. (2023). Fan, Chia-Hua ; Tan, Wee-Kheng. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00531-1. Full description at Econpapers \|\| Download paper
2023	How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector. (2023). Gu, Vicky Ching. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00523-1. Full description at Econpapers \|\| Download paper
2023	Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic. (2023). Liu, Feng ; Fang, Mingjie. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00535-x. Full description at Econpapers \|\| Download paper
2023	Digital Transformation and Competitive Advantage in the Service Sector: A Moderated-Mediation Model. (2023). Abu-Alsondos, Ibrahim A ; Aldehayyat, Jehad ; Almohtaseb, Ahmad ; Shehadeh, Maha. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:3:p:2077-:d:1043654. Full description at Econpapers \|\| Download paper
2023	Applying Industry 4.0 technologies for the sustainability of small service enterprises. (2023). Kumar, Gopal ; Pandya, Darshan. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00507-7. Full description at Econpapers \|\| Download paper
2023	Digital transformation trends in service industries. (2023). Lee, Donhee ; Marasini, Durga Prasad ; Chin, Heesoo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00516-6. Full description at Econpapers \|\| Download paper
2023	Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models. (2023). Liard, Marine ; Matthews, Judy ; Benhayoun, Lamiae ; Le-Dain, Marie-Anne. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00520-4. Full description at Econpapers \|\| Download paper
2023	Development of a citizen participation public service innovation model based on smart governance. (2023). Lee, Donhee ; Hong, Soon Goo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00536-w. Full description at Econpapers \|\| Download paper
2023	Abusive Supervision and Individual, Organizational Citizenship Behaviour: Exploring the Mediating Effect of Employee Well-Being in the Hospitality Sector. (2023). Ali, Hyder ; Mozammel, Soleman ; Almaamari, Qais ; Alzgool, Mahmoud ; Imroz, Sohel M. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:4:p:2903-:d:1059096. Full description at Econpapers \|\| Download paper
2023	Supervisor incivility and frontline employeesÃ¢â¬â¢ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis. (2023). Shin, Yuhyung ; Gaan, Niharika. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000942. Full description at Econpapers \|\| Download paper
2023	Artificial intelligence enabling circular business model innovation in digital servitization: Conceptualizing dynamic capabilities, AI capacities, business models and effects. (2023). Parida, Vinit ; Sjodin, David ; Kohtamaki, Marko. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s0040162523005887. Full description at Econpapers \|\| Download paper
2023
2023	Analyzing the Influence of eWOM on Customer Perception of Value and Brand Love in Hospitality Enterprise. (2023). Saleh, Mahmoud I ; Helal, Mohamed Y ; Hassan, Thowayeb H ; Alshreef, Mohamed A ; Salem, Amany E ; Al-Saify, Hassan N ; Elshawarbi, Nabila N ; Alrefae, Wael M ; Tatiana, Palei. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:9:p:7286-:d:1134428. Full description at Econpapers \|\| Download paper
2023	A Methodological Framework for Developing a Smart-Tourism Destination in the Southeastern AdriaticâIonian Area. (2023). Hysa, Eglantina ; Maruccia, Ylenia ; Ndou, Valentina. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:3:p:2057-:d:1043341. Full description at Econpapers \|\| Download paper
2023
2023	Intertwining innovation and business networks for sustainable agricultural systems: A case study of carbon-neutral beef. (2023). Alencar, Raissa ; Santos, Jose Novais ; Mota, Joao. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:190:y:2023:i:c:s0040162523001142. Full description at Econpapers \|\| Download paper
2023	Towards becoming a service-dominant enterprise: an actor engagement perspective. (2023). Tu, Pei-Yun ; Huang, Chao-Chin ; Chou, Hsin-Hui. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00532-0. Full description at Econpapers \|\| Download paper
2023	Social Entrepreneurship and Social Capital: A Review of Impact Research. (2023). Thomakis, Zafeirios ; Karakitsiou, Athanasia ; Daskalopoulou, Irene. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:6:p:4787-:d:1091011. Full description at Econpapers \|\| Download paper
2023	Mapping the Knowledge Structure and Unveiling the Research Trends in Social Entrepreneurship and Inclusive Development: A Bibliometric Analysis. (2023). Alarifi, Ghadah ; Bansal, Rohit ; Aggarwal, Deepanshi ; Satar, Mir Shahid. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:7:p:5626-:d:1105095. Full description at Econpapers \|\| Download paper

Recent citations

Recent citations received in 2023

Year	Citing document
2023	Examining the impact of service robot communication styles on customer intimacy following service failure. (2023). Park, Heejun ; Cho, Youngju ; Yoo, Joon Woo. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002588. Full description at Econpapers \|\| Download paper
2023	A counterfactual thinking perspective of moral licensing effect in machine-driven communication: An example of natural language processing chatbot developed based on WeChat API. (2023). Ma, Wenbin ; Xie, Yibo ; Wang, Yihuan ; Tong, Zelin ; Ren, Zhouqi. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s004016252300611x. Full description at Econpapers \|\| Download paper
2023	A study on forward and backward linkage effects in South Koreas telecom industry across generations. (2023). Lee, Sang-Gun ; Jun, Sung-Youl ; Yang, Chang-Gyu ; Choe, Hyoung-Seon. In: Telecommunications Policy. RePEc:eee:telpol:v:47:y:2023:i:8:s030859612300126x. Full description at Econpapers \|\| Download paper
2023	The Effect of Color Saturation of Travel Pictures on Consumer Appeal. (2023). You, Jiwang ; Zhu, Hong ; Chen, Yuting ; Lin, LI. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:19:p:14503-:d:1254037. Full description at Econpapers \|\| Download paper
2023	Frontline Employeesâ Empathy in Service Recovery: a Systematic Literature Review and Agenda for the Future. (2023). Remisch, David ; Lajante, Mathieu. In: Customer Needs and Solutions. RePEc:spr:custns:v:10:y:2023:i:1:d:10.1007_s40547-023-00137-8. Full description at Econpapers \|\| Download paper
2023	Key concepts in artificial intelligence and technologies 4.0 in services. (2023). Flavian, Carlos ; Belanche, Daniel ; Belk, Russell W. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00528-w. Full description at Econpapers \|\| Download paper
2023	Development of a citizen participation public service innovation model based on smart governance. (2023). Lee, Donhee ; Hong, Soon Goo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00536-w. Full description at Econpapers \|\| Download paper

Recent citations received in 2022

Year	Citing document
2022	How marketing strategy, perceived value and brand image influence WOM outcomesÃ¢â¬âThe sharing economy perspective. (2022). Huang, Yung-Chuan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001643. Full description at Econpapers \|\| Download paper
2022	. Full description at Econpapers \|\| Download paper
2022	. Full description at Econpapers \|\| Download paper
2022	Spatial Peer Effect of Enterprisesâ Digital Transformation: Empirical Evidence from Spatial Autoregressive Models. (2022). Pan, Xiaozhen ; Xu, Gengxi ; Zhu, Nina. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12576-:d:932464. Full description at Econpapers \|\| Download paper
2022	Workplace incivility and intention to quit among Civil Servants. The moderating role of gender . (2022). Gadi, Paul Dung. In: GATR Journals. RePEc:gtr:gatrjs:gjbssr617. Full description at Econpapers \|\| Download paper
2022	Influence of undergraduate experience on alumni loyalty to their alma mater in the TanzaniaÃ¢â¬â¢s higher education context. (2022). Bwemelo, Gordian S ; Magasi, Chacha. In: International Journal of Research in Business and Social Science (2147-4478). RePEc:rbs:ijbrss:v:11:y:2022:i:4:p:333-341. Full description at Econpapers \|\| Download paper
2022	An Analysis of Cause-Related and Social Marketing Strategies in the South African Sport Management Industry. (2022). Knott, Brendon ; Duffett, Rodney ; Moyo, Talent. In: SAGE Open. RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221108181. Full description at Econpapers \|\| Download paper
2022	Entrepreneurial behaviors that shape performance in small family and non-family hotels during times of crisis. (2022). Duda, Joanna ; Glinka, Beata ; Barbosa, Belem ; Suder, Marcin ; Kusa, Rafa. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:18:y:2022:i:4:d:10.1007_s11365-022-00812-7. Full description at Econpapers \|\| Download paper
2022	B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context. (2022). Shockley, Jeff ; Przyczynski, Renato ; Teixeira, Rafael . In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-022-00498-5. Full description at Econpapers \|\| Download paper
2022	Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective. (2022). Lin, Heng-Yu ; Wu, Po-Han ; Shen, Yung-Cheng ; Chou, Cindy Yunhsin. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00505-9. Full description at Econpapers \|\| Download paper
2022	A systematic literature review of women in social entrepreneurship. (2022). Yoo, Hanna ; Jeong, Euibeom. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00512-w. Full description at Econpapers \|\| Download paper

Recent citations received in 2021

Year	Citing document
2021	DESTINATION MANAGEMENT ORGANIZATIONS: A SYSTEMATIZATION OF RECENT LITERATURE WITH A FOCUS ON NEW RESEARCH TRENDS. (2021). Dinu, Alexandra Cristina ; Triandafil, Adina Andra. In: Cactus - The tourism journal for research, education, culture and soul. RePEc:bum:cactus:v:3:y:2021:i:2:p:56-63. Full description at Econpapers \|\| Download paper
2021	Servitization through open service innovation in family firms: Exploring the ability-willingness paradox. (2021). de Massis, Alfredo ; Rondi, Emanuela ; Kraus, Sascha. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:436-444. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	Destination Brand Experience: A Study Case in Touristic Context of the Peneda-GerÃªs National Park. (2021). Almeida, Nuno ; Carvalho, Paulo ; Martins, Hugo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:11569-:d:660313. Full description at Econpapers \|\| Download paper
2021	Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel. (2021). Chang, Ya-Yuan ; Chen, Xiaolian ; Wu, Hung-Che. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00454-9. Full description at Econpapers \|\| Download paper
2021	Understanding customer-centric socialization in tourism services. (2021). Li, Eldon Y ; Thi, Hoa Pham ; Yen, Hsiuju Rebecca . In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00463-8. Full description at Econpapers \|\| Download paper

Recent citations received in 2020

Year	Citing document
2020	Analysis for Growth Potential in Response to Changes in the Online Food Market. (2020). Kim, Jonghwa. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:11:p:4386-:d:363620. Full description at Econpapers \|\| Download paper
2020	Customersâ psychological ownership toward the third place. (2020). Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00418-5. Full description at Econpapers \|\| Download paper
2020	Text mining for the evaluation of public services: the case of a public bike-sharing system. (2020). Hong, Soon Goo ; Kim, Na Rang. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00419-4. Full description at Econpapers \|\| Download paper
2020	Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	H	Cites
1	Service Business / Springer	17	586
2	Sustainability / MDPI	64	195
3	Journal of Retailing and Consumer Services / Elsevier	48	65
4	Journal of Business Research / Elsevier	104	51
5	Technological Forecasting and Social Change / Elsevier	66	43
6			31
7	SAGE Open / SAGE Publications	19	27
8	Journal of Air Transport Management / Elsevier	48	16
9	Technology in Society / Elsevier	34	15
10	International Journal of Production Economics / Elsevier	81	14
11			10