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Journal of Financial Services Marketing / Palgrave Macmillan

Citation Profile [Updated: 2025-11-20 18:08:17]
5 Years H Index
11
Impact Factor (IF)
0.7
5 Years IF
0.8
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2004 0 0.47 0 0 1 1 0 0 0 0 0 0 0.21
2011 0 0.51 0 0 1 2 0 1 0 0 0 0 0.24
2012 1 0.5 0.33 1 1 3 0 1 2 1 1 1 1 1 100 0 0.21
2016 0 0.5 0 0 28 31 55 2 0 2 0 0 0.2
2017 0.07 0.52 0.07 0.1 23 54 51 4 6 28 2 29 3 2 50 1 0.04 0.21
2018 0.1 0.53 0.09 0.1 21 75 88 7 13 51 5 51 5 4 57.1 1 0.05 0.22
2019 0.16 0.54 0.13 0.15 8 83 27 11 24 44 7 72 11 1 9.1 0 0.21
2020 0.34 0.64 0.22 0.23 9 92 86 20 44 29 10 80 18 3 15 0 0.3
2021 1.24 0.74 0.79 0.55 24 116 112 92 136 17 21 89 49 38 41.3 12 0.5 0.27
2022 0.91 0.74 0.62 0.67 31 147 38 91 227 33 30 85 57 22 24.2 3 0.1 0.22
2023 0.65 0.7 0.61 0.73 51 198 69 121 348 55 36 93 68 51 42.1 10 0.2 0.2
2024 0.7 0.82 0.76 0.8 109 307 46 232 580 82 57 123 98 135 58.2 16 0.15 0.24
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12020Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (2020). Singh, Sindhu ; Srivastava, R K. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00074-w.

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34
22021Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2. (2021). Taufik, Nuryanti ; Rahmawati, Mira ; Eko, Faizal Haris ; Santosa, Allicia Deana. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00104-1.

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21
32021Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts. (2021). Hassan, M. Kabir ; Kaur, Simran Jit ; Al-Emran, MD ; Ali, Liaqat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00082-w.

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21
42020What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (2020). Devesh, Sonal ; Ananda, S ; al Lawati, Anis Moosa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00072-y.

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19
52018The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty. (2018). Mukerjee, Kaushik. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0039-8.

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17
62020The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry. (2020). Samad, Sarminah ; Rather, Raouf Ahmad ; Rehman, Mohsin Abdur ; Shams, Ghazal. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00070-0.

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16
72016Online relationship marketing and affective customer commitment – The mediating role of trust. (2016). Boateng, Sheena Lovia ; Narteh, Bedman. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.5.

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15
82022Adoption of electronic banking services in India: an extension of UTAUT2 model. (2022). Choudhary, Vipin ; Chauhan, Vikas ; Yadav, Rambalak. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:1:d:10.1057_s41264-021-00095-z.

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14
92020Exploring customer’s mobile banking experiences and expectations among generations X, Y and Z. (2020). Samad, Sarminah ; Rehman, Mohsin Abdur ; Shams, Ghazal ; Oikarinen, Eeva-Liisa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00071-z.

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13
102021Factors influencing individual in adopting eWallet. (2021). Nurhidayah, Norzaidah ; Arine, Munirah Ajeerah ; Anshari, Muhammad ; Alwee, Md Hasnol ; Aziyah, Hidayatul. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00079-5.

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12
112018Understanding credit card payment behavior among college students. (2018). Mims, Tina C ; Singh, Shweta ; Rylander, David H. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0042-0.

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11
122018Customer experience in omni-channel banking services. (2018). Makkonen, Hannu ; Komulainen, Hanna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0057-6.

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11
132021Implications of the COVID-19 pandemic on market orientation in retail banking. (2021). Mero, Joel ; Karjaluoto, Heikki ; Haapio, Hannele ; Shaikh, Aijaz A. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00099-9.

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11
142017Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance. (2017). Lindsay, Valerie ; Harrison, Tina ; Abu-Salim, Taghreed ; Onyia, Okey Peter. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0035-4.

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10
152023Trust and digital privacy: willingness to disclose personal information to banking chatbot services. (2023). Johnson, Tamryn ; Poggenpoel, Sloane ; Marlie, Siddeeqah ; Lappeman, James. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00154-z.

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10
162018The perils of overconfidence: Why many consumers fail to seek advice when they really should. (2018). Lewis, David R. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0048-7.

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9
172023Moderating and mediating effect of perceived experience on merchants behavioral intention to use mobile payments services. (2023). Singh, Nidhi ; Sinha, Neena. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:3:d:10.1057_s41264-022-00163-y.

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9
182016Customers’ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs. (2016). Kabadayi, Sertan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0005-2.

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8
192024Impact of financial literacy on financial well-being: a mediational role of financial self-efficacy. (2024). Lone, Umer Mushtaq ; Bhat, Suhail Ahmad. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:1:d:10.1057_s41264-022-00183-8.

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8
202018The customer experience ecosystem in two cultural contexts. (2018). Furrer, Olivier ; Barari, Mojtaba. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0053-x.

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8
212021Creating advocates: understanding the roles of CSR and firm innovativeness. (2021). Khan, Zia ; Ali, Syed Shujaat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00084-8.

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8
222019Demographic influences on consumer decisions in the banking sector: evidence from India. (2019). Arora, Sangeeta ; Kaur, Harpreet. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:3:d:10.1057_s41264-019-00067-4.

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8
232020Elderly consumers and financial choices: A systematic review. (2020). Guido, Gianluigi ; Amatulli, Cesare ; Sestino, Andrea. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00077-7.

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8
242016Muslim religiosity and purchase intention of different categories of Islamic financial products. (2016). Sharma, Revti Raman ; Fam, Kim-Shyan ; Newaz, Farhana Tahmida. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.7.

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8
252021Determinants of mobile bank usage among the bank users in North India. (2021). Vishnani, Sushama ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00083-9.

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8
26Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (). Singh, Sindhu ; Srivastava, R K. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v::y::i::d:10.1057_s41264-020-00074-w.

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7
272018Dimensions of materialism and credit card usage: an application and extension of the theory of planned behavior in Bangladesh. (2018). Limbu, Yam B ; A. F. M. Jalal Ahamed, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0058-5.

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7
282020Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services. (2020). Bhatt, Kedar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00069-7.

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7
292017Trust in financial services: the influence of demographics and dispositional characteristics. (2017). S M A Moin, ; McKechnie, Sally ; Devlin, James F. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0023-8.

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7
302018The role of electronic word of mouth, conventional media, and subjective norms on the intention to purchase Sharia insurance services. (2018). Usman, Usman ; Amron, Amron ; Mursid, Ali. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0055-8.

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7
312023Utilization of artificial intelligence in the banking sector: a systematic literature review. (2023). Mark, Seung Hwan ; Fares, Omar H ; Butt, Irfan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00176-7.

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7
322023An integrated model predicting customers’ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets. (2023). Srivastava, Shalini ; Singh, Nidhi. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00147-y.

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6
332021Mediation between financial risk tolerance and equity ownership: assessing the role of financial knowledge underconfidence. (2021). Heo, Wookjae ; Lee, Jaemin ; Rabbani, Abed G. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00088-y.

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6
342022Exploring usage of mobile banking apps in the UAE: a categorical regression analysis. (2022). Pujari, Vijay ; Majumdar, Sudipa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00112-1.

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6
352016Sequential loss of self-control: Exploring the antecedents and consequences of student credit card debt. (2016). Schibrowsky, John E ; Peltier, James W ; Dahl, Andrew J. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0002-5.

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6
362021Assessing the effectiveness of Covid-19 financial product innovations in supporting financially distressed firms and households in the UAE. (2021). Ramiah, Vikash ; Muschert, Glenn ; Gerth, Florian ; Toufaily, Elissar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00098-w.

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6
372017The consequences of perceived risk and objective knowledge for consumers’ investment behavior. (2017). Koivisto, Veera-Juulia ; Uusitalo, Outi ; Munnukka, Juha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0033-6.

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6
382019The role of cognitive style, gullibility, and demographics on the use of social media for financial decision making. (2019). Florendo, Jenna ; Estelami, Hooman. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00064-7.

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6
392016College students and credit card companies: Implications of attitudes. (2016). Mims, Tina C ; Singh, Shweta ; Rylander, David H. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0007-0.

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5
402023Why do people continue using mobile wallets? An empirical analysis amid COVID-19 pandemic. (2023). Sunny, Prajod ; George, Ajimon. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00174-9.

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5
412023What factors influence the usage of mobile banking among digital natives?. (2023). Hakimi, Tengku Ikmal ; Abdul, Nor Azah ; Jaafar, Johanna Abdullah. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00212-0.

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5
422019Religiosity and customer trust in financial services marketing relationships. (2019). Alhazmi, Basem Masoud. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00062-9.

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5
432021Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry. (2021). Onyia, Okey Peter ; Sundarakani, Balan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00118-9.

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5
442022Effects of risk tolerance, financial literacy, and financial status on retirement planning. (2022). Martin, William ; Park, Heejung. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00123-y.

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5
452021Dynamic capabilities and firm performance: the rise and fall of Charles Schwab. (2021). Gregoire, Yany ; Shahrasbi, Nasser ; Rohani, Mina. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00087-z.

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5
462019Factors affecting Islamic banking behavioral intention: the moderating effects of customer marketing practices and financial considerations. (2019). Hassan, M. Kabir ; Zaher, Tarek ; Hazrul, Nik Mohd ; Hoque, Mohammad Enamul. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00060-x.

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5
472021The role of financial literacy in describing the use of professional financial advisors before and during the COVID-19 pandemic. (2021). Heo, Wookjae ; Grable, John E ; Rabbani, Abed. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00109-w.

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5
482017Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking. (2017). Al-Shuridah, Obaid ; Frimpong, Kwabena ; Sarpong, Frederick Asafo-Adjei ; Wilson, Alan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0037-2.

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5
492018Effects of market returns and market volatility on investor risk tolerance. (2018). Droms, William G ; Carlson, Kurt ; Hatch, Courtney Droms. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0049-6.

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4
502021Classifying potential users of live chat services and chatbots. (2021). Rajaobelina, Lova ; Ricard, Line. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-021-00086-0.

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4
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12020Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (2020). Singh, Sindhu ; Srivastava, R K. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00074-w.

Full description at Econpapers || Download paper

20
22021Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2. (2021). Taufik, Nuryanti ; Rahmawati, Mira ; Eko, Faizal Haris ; Santosa, Allicia Deana. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00104-1.

Full description at Econpapers || Download paper

18
32021Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts. (2021). Hassan, M. Kabir ; Kaur, Simran Jit ; Al-Emran, MD ; Ali, Liaqat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00082-w.

Full description at Econpapers || Download paper

16
42022Adoption of electronic banking services in India: an extension of UTAUT2 model. (2022). Choudhary, Vipin ; Chauhan, Vikas ; Yadav, Rambalak. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:1:d:10.1057_s41264-021-00095-z.

Full description at Econpapers || Download paper

13
52020Exploring customer’s mobile banking experiences and expectations among generations X, Y and Z. (2020). Samad, Sarminah ; Rehman, Mohsin Abdur ; Shams, Ghazal ; Oikarinen, Eeva-Liisa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00071-z.

Full description at Econpapers || Download paper

11
62020What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (2020). Devesh, Sonal ; Ananda, S ; al Lawati, Anis Moosa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00072-y.

Full description at Econpapers || Download paper

10
72023Trust and digital privacy: willingness to disclose personal information to banking chatbot services. (2023). Johnson, Tamryn ; Poggenpoel, Sloane ; Marlie, Siddeeqah ; Lappeman, James. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00154-z.

Full description at Econpapers || Download paper

10
82018The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty. (2018). Mukerjee, Kaushik. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0039-8.

Full description at Econpapers || Download paper

9
92021Factors influencing individual in adopting eWallet. (2021). Nurhidayah, Norzaidah ; Arine, Munirah Ajeerah ; Anshari, Muhammad ; Alwee, Md Hasnol ; Aziyah, Hidayatul. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00079-5.

Full description at Econpapers || Download paper

9
102023Moderating and mediating effect of perceived experience on merchants behavioral intention to use mobile payments services. (2023). Singh, Nidhi ; Sinha, Neena. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:3:d:10.1057_s41264-022-00163-y.

Full description at Econpapers || Download paper

9
112024Impact of financial literacy on financial well-being: a mediational role of financial self-efficacy. (2024). Lone, Umer Mushtaq ; Bhat, Suhail Ahmad. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:1:d:10.1057_s41264-022-00183-8.

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8
122021Implications of the COVID-19 pandemic on market orientation in retail banking. (2021). Mero, Joel ; Karjaluoto, Heikki ; Haapio, Hannele ; Shaikh, Aijaz A. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00099-9.

Full description at Econpapers || Download paper

8
132020The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry. (2020). Samad, Sarminah ; Rather, Raouf Ahmad ; Rehman, Mohsin Abdur ; Shams, Ghazal. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00070-0.

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7
142016Online relationship marketing and affective customer commitment – The mediating role of trust. (2016). Boateng, Sheena Lovia ; Narteh, Bedman. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.5.

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6
152022Exploring usage of mobile banking apps in the UAE: a categorical regression analysis. (2022). Pujari, Vijay ; Majumdar, Sudipa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00112-1.

Full description at Econpapers || Download paper

6
162018Dimensions of materialism and credit card usage: an application and extension of the theory of planned behavior in Bangladesh. (2018). Limbu, Yam B ; A. F. M. Jalal Ahamed, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0058-5.

Full description at Econpapers || Download paper

6
172016Muslim religiosity and purchase intention of different categories of Islamic financial products. (2016). Sharma, Revti Raman ; Fam, Kim-Shyan ; Newaz, Farhana Tahmida. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.7.

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6
182023An integrated model predicting customers’ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets. (2023). Srivastava, Shalini ; Singh, Nidhi. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00147-y.

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192020Elderly consumers and financial choices: A systematic review. (2020). Guido, Gianluigi ; Amatulli, Cesare ; Sestino, Andrea. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00077-7.

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202023Utilization of artificial intelligence in the banking sector: a systematic literature review. (2023). Mark, Seung Hwan ; Fares, Omar H ; Butt, Irfan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00176-7.

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212023Why do people continue using mobile wallets? An empirical analysis amid COVID-19 pandemic. (2023). Sunny, Prajod ; George, Ajimon. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00174-9.

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5
222018The perils of overconfidence: Why many consumers fail to seek advice when they really should. (2018). Lewis, David R. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0048-7.

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232021The role of financial literacy in describing the use of professional financial advisors before and during the COVID-19 pandemic. (2021). Heo, Wookjae ; Grable, John E ; Rabbani, Abed. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00109-w.

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242017The consequences of perceived risk and objective knowledge for consumers’ investment behavior. (2017). Koivisto, Veera-Juulia ; Uusitalo, Outi ; Munnukka, Juha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0033-6.

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252017Trust in financial services: the influence of demographics and dispositional characteristics. (2017). S M A Moin, ; McKechnie, Sally ; Devlin, James F. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0023-8.

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262022Effects of risk tolerance, financial literacy, and financial status on retirement planning. (2022). Martin, William ; Park, Heejung. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00123-y.

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272023What factors influence the usage of mobile banking among digital natives?. (2023). Hakimi, Tengku Ikmal ; Abdul, Nor Azah ; Jaafar, Johanna Abdullah. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00212-0.

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282019The role of cognitive style, gullibility, and demographics on the use of social media for financial decision making. (2019). Florendo, Jenna ; Estelami, Hooman. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00064-7.

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292021Determinants of mobile bank usage among the bank users in North India. (2021). Vishnani, Sushama ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00083-9.

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302018The role of electronic word of mouth, conventional media, and subjective norms on the intention to purchase Sharia insurance services. (2018). Usman, Usman ; Amron, Amron ; Mursid, Ali. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0055-8.

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312024Impact of financial literacy on savings behavior: the moderation role of risk aversion and financial confidence. (2024). Dalwai, Tamanna ; Ananda, S ; Kumar, Raghavendra Prasanna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00265-1.

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4
322023The effect of cashless payments on the internet and mobile banking. (2023). Chong, Lee-Lee. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-022-00145-0.

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4
332021Creating advocates: understanding the roles of CSR and firm innovativeness. (2021). Khan, Zia ; Ali, Syed Shujaat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00084-8.

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342021Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry. (2021). Onyia, Okey Peter ; Sundarakani, Balan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00118-9.

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352023Understanding customers’ usage behavior towards online banking services: an integrated risk–benefit framework. (2023). Kaur, Simarpreet ; Arora, Sangeeta. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-022-00140-5.

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362024Quest for financial inclusion via digital financial services (Fintech) during COVID-19 pandemic: case study of women in Indonesia. (2024). Nathan, Robert Jeyakumar ; Wieriks, Martijn ; Fekete-Farkas, Maria ; Medina, Jennifer ; Setiawan, Budi ; Phan, Thich Dai. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:2:d:10.1057_s41264-023-00217-9.

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372023Customers’ satisfaction with fintech services: evidence from Brazil. (2023). Nossa, Silvania Neris ; Ferreira, Priscilla Maria ; Mainardes, Emerson Wagner. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00156-x.

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382021Dynamic capabilities and firm performance: the rise and fall of Charles Schwab. (2021). Gregoire, Yany ; Shahrasbi, Nasser ; Rohani, Mina. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00087-z.

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392021Classifying potential users of live chat services and chatbots. (2021). Rajaobelina, Lova ; Ricard, Line. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-021-00086-0.

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402023Factors influencing customer preference of cardless technology over the card for cash withdrawals: an extended technology acceptance model. (2023). Bolar, Kartikeya ; Nambiar, Bindu K. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-022-00139-y.

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4
412021Mediation between financial risk tolerance and equity ownership: assessing the role of financial knowledge underconfidence. (2021). Heo, Wookjae ; Lee, Jaemin ; Rabbani, Abed G. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00088-y.

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422018Exploring advertising as an antecedent to brand experience dimensions: an experimental study. (2018). Bapat, Dhananjay. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0056-7.

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432023Investor’s perceptions on artificial intelligence (AI) technology adoption in investment services in India. (2023). Manrai, Rishi ; Gupta, Kriti Priya. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-021-00134-9.

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442022Antecedents of brand loyalty in South African retail banking. (2022). Abratt, Russell ; Taoana, Mokgadi Cleopatra ; Quaye, Emmanuel Silva. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:2:d:10.1057_s41264-021-00111-2.

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452018Understanding credit card payment behavior among college students. (2018). Mims, Tina C ; Singh, Shweta ; Rylander, David H. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0042-0.

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3
462021Criteria affecting Taiwan wealth management banks in serving high-net-worth individuals during COVID-19: a DEMATEL approach. (2021). Huang, Sun-Weng ; Chang, Hai-Yen ; Tzeng, Gwo-Hshiung ; Lin, Arthur J. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00103-2.

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472022The influence of marketing communications strategy on consumer purchasing behaviour in the financial services industry in an emerging economy. (2022). Mensah, Kobby ; Amenuvor, Fortune Edem. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00121-0.

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482023The transformative potential of banking service domains with the emergence of FinTechs. (2023). Hanafizadeh, Payam ; Amin, Mojdeh Gerami. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:3:d:10.1057_s41264-022-00161-0.

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492021Assessing the effectiveness of Covid-19 financial product innovations in supporting financially distressed firms and households in the UAE. (2021). Ramiah, Vikash ; Muschert, Glenn ; Gerth, Florian ; Toufaily, Elissar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00098-w.

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502022Modeling the key factors influencing the adoption of mobile financial services: an interpretive structural modeling approach. (2022). Gupta, Shelly ; Dhingra, Sanjay. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:2:d:10.1057_s41264-021-00101-4.

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Citing documents used to compute impact factor: 57
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2024An investigation of selected UTAUT constructs and consumption values of Gen Z and Gen X for mobile banking services and behavioral intentions to facilitate the adoption of mobile apps. (2024). Spais, George ; Dendrinos, Konstantinos. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:12:y:2024:i:3:d:10.1057_s41270-023-00271-1.

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2024Shifting landscape of customer preferences: analyzing internet Islamic banking satisfaction during COVID-19. (2024). Aladwani, Jassim. In: Palgrave Communications. RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-04069-z.

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2024Impact of FinTech on the industrial structural transformation: Evidence from Chinas resource-based cities. (2024). Tang, Yuhong ; Zheng, Yingrong ; Dong, Hao. In: Resources Policy. RePEc:eee:jrpoli:v:91:y:2024:i:c:s0301420724002009.

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2024Augmented reality and customer engagement in the context of e-banking. (2024). Mukerjee, Kaushik. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00284-6.

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2024Video marketing for decentralized finance platforms’ services. (2024). Kanellos, Nikos ; Sakas, Damianos P ; Terzi, Marina C ; Reklitis, Dimitrios P ; Giannakopoulos, Nikolaos T. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00288-2.

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2024The power of play in microfinance: Examining the effect of gamification on customer relationship management performance. (2024). Urqua-Grande, Elena ; Liu, Aiping ; Rodrguez-Lpez, Ngel ; Lpez-Snchez, Pilar. In: Journal of Behavioral and Experimental Finance. RePEc:eee:beexfi:v:44:y:2024:i:c:s221463502400087x.

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2024Innovation Resistance of Vulnerable Workers: Focusing on Corporate Financial Performance. (2024). Kim, Cheol Young. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:3:p:21582440241271176.

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2024Factors Affecting the Adoption of HRIS: An Empirical Study Using Extended UTAUT2 Model. (2024). Rahman, Md Siddikur ; Azmal, G M. In: International Journal of Business and Management. RePEc:ibn:ijbmjn:v:19:y:2024:i:3:p:213.

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2024Consumers foresight for the digital Turkish lira: an empirical study. (2024). Elik, Zubeyir ; Yienolu, Kaan ; Aydin, Brahim ; Cesur, Ayhan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:2:d:10.1057_s41264-022-00201-9.

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2024Factors influencing the adoption of cashless transactions during COVID-19: an extension of enhanced UTAUT with pandemic precautionary measures. (2024). Raj, Vimal L ; Amilan, S ; Swaminathan, Karthick ; Aparna, K. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:2:d:10.1057_s41264-023-00218-8.

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2024Adoption and perception of banking customers towards green mode of banking: a demonstration of structural equation modelling. (2024). Tyagi, Shagun ; Ansari, Nabila ; Gupta, Ashulekha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00236-6.

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2024Understanding intention to adopt telematics-based automobile insurance in an emerging economy: a mixed-method approach. (2024). Choudhary, Vipin ; Chauhan, Vikas ; Joshi, Rohit. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00253-5.

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2024The antecedents of customers’ attitude and behavioral intention of using e-banking: the moderating roles of social influence and customers’ traits. (2024). Liao, Ying-Kai ; Dao, Tuan Cong ; Nguyen, Phuong-Thy Thi ; Sophea, Hum. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00254-4.

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2024Communication dynamics: Fintech’s role in promoting sustainable cashless transactions. (2024). Rizwanullah, Muhammad ; Chand, Ahmed ; Zulfiqar, Muhammad ; Xiohui, Wang ; Huo, Weidong. In: Palgrave Communications. RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-03729-4.

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2024Open banking on the horizon: a scientometric analysis and research agenda. (2024). Prashaant, Anu ; Khurana, Reema ; Gupta, Rakesh. In: Electronic Commerce Research. RePEc:spr:elcore:v:24:y:2024:i:1:d:10.1007_s10660-023-09722-4.

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2024An empirical study to explore the influence of the COVID-19 crisis on consumers behaviour towards cashless payment in Malaysia. (2024). Kosim, Zunarni ; Lu, Ming-Pey. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:1:d:10.1057_s41264-022-00182-9.

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2024Decoding the conundrum: exploring complex interlinkages between mobile wallet adoption inhibitors among unorganised retailers. (2024). Sindwani, Rajiv ; Kapoor, Ashwarya ; Goel, Manisha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00277-5.

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2024Strategic-level perceived fairness of hotel dynamic pricing: the role of cues and the asymmetric moderating effect of inflation attribution. (2024). Mou, Xichen ; Qi, Rui ; Chen, Han ; Ali, Faizan ; Jin, Dan. In: Journal of Revenue and Pricing Management. RePEc:pal:jorapm:v:23:y:2024:i:3:d:10.1057_s41272-024-00479-5.

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2024Excessive Pricing at the Covid-19 Pandemic: Big Data Insights From Consumer Complaints. (2024). Gzel, Yakup ; Ko, Tuaba ; Yildirim, Emre. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:1:p:21582440241228699.

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2024Customer relationship management practices and organisational performance of commercial banks in Ghana: a mediation analysis. (2024). Okeniyi, Johnson ; Agyapong, Gloria Kakrabah-Quarshie ; Gonu, Eric. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:2:d:10.1057_s41264-023-00226-8.

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2024Personalization Strategies and Customer Loyalty among Deposit-Taking SACCOs in Western Kenya. (2024). Simiyu, Edwin Jairus ; Wanjere, Dishon ; Akinyi, Vivienne. In: International Journal of Research and Innovation in Social Science. RePEc:bcp:journl:v:8:y:2024:i:9:p:225-237.

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2024Financial institutions digital transformation: the stages of the journey and business metrics to follow. (2024). Konteos, George ; Papathomas, Aristides. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:2:d:10.1057_s41264-023-00223-x.

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2024A model explaining perceived investment value and switching intentions toward FinTech: the case of crowdlending. (2024). Riahi, Youssef ; Garrouch, Karim. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:2:d:10.1057_s41264-023-00222-y.

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2024Impact of financial literacy on savings behavior: the moderation role of risk aversion and financial confidence. (2024). Dalwai, Tamanna ; Ananda, S ; Kumar, Raghavendra Prasanna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00265-1.

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2024Psychological needs and financial well-being: the role of consumer spending self-control. (2024). du Plessis, Laureane ; van der Westhuizen, Liezl-Mari ; Jordaan, Yolanda. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00270-y.

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2024Education loan repayment: a systematic literature review. (2024). Shetty, Adithya D ; Shenoy, Sandeep S ; Bhandary, Rakshith. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-023-00248-2.

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2024Decoding the Symphony of Satisfaction, Commitment and Trust as Predictors of Customer Loyalty in Demarketing Situations. (2024). de Villiers, Marike Venter ; Kigen, Fiona. In: International Review of Management and Marketing. RePEc:eco:journ3:2024-05-24.

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2024Unlocking Financial Inclusion Through ICT and Mobile Banking: A Knowledge-Based Analysis of Microfinance Institutions in Ghana. (2024). Wang, Zhan ; Sindakis, Stavros ; Showkat, Saloome ; Liu, Ruoyun. In: Journal of the Knowledge Economy. RePEc:spr:jknowl:v:15:y:2024:i:2:d:10.1007_s13132-023-01460-0.

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2024Digital and traditional financial inclusion: Trends and drivers. (2024). Forouheshfar, Yeganeh ; Sandri, Serena ; Challita, Sandra ; Ayadi, Rym ; Shaban, Mais. In: Research in International Business and Finance. RePEc:eee:riibaf:v:72:y:2024:i:pb:s0275531924003210.

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2024Consumer behavior from the lens of Bottom of the Pyramid: literature review and future agenda. (2024). Rahul, T ; Uttam, K. In: Management Review Quarterly. RePEc:spr:manrev:v:74:y:2024:i:4:d:10.1007_s11301-023-00356-2.

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2024A comprehensive view of biometric payment in retailing: A complete study from user to expert. (2024). Cordn, Oscar ; Girldez-Cru, Jess ; Libana-Cabanillas, Francisco ; Zarco, Carmen. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924000857.

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2024Advertising value and privacy concerns in mobile advertising: the case of SMS advertising in banking. (2024). Lim, Weng Marc ; Koay, Kian Yeik ; Lom, Hui Shan ; Thoo, Ai Chin. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00263-3.

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2024A Narrative Inquiry on The Perceptions of the Customers Regarding E-Wallet Utilization. (2024). Taclas, Ezra F. In: International Journal of Research and Innovation in Social Science. RePEc:bcp:journl:v:8:y:2024:i:1:p:795-807.

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2024Influence of consumption values on adoption of cashless society in emerging economies: the mediating effect of cashless readiness. (2024). Fahim, Ather Yeasir ; Hasan, Shahedul ; Islam, Md Jahidul. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00273-9.

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2024Evolution of Polish E-Consumers’ Environmental Awareness and Purchasing Behavior over Ten Years. (2024). Grebski, Wiesaw Wes ; Wolny, Robert ; Wolniak, Radosaw ; Jaciow, Magdalena ; Bartu, Kamila ; Gajdzik, Boena. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:11:p:4686-:d:1406159.

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2024Exploring the symmetric and asymmetric effects of mobile wallet service experience on brand loyalty in India: evidence from SEM and fsQCA. (2024). Kapoor, Ashwarya ; Sindwani, Rajiv ; Goel, Manisha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00280-w.

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2024The role of persuasion by significant others and engagement in bank-switching intention. (2024). Brnnick, Kolbjrn Kallesten ; Tjora, Tore ; Arnestad, Mads Nordmo ; Bjornestad, Jone ; Bortne, Ystein. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00293-5.

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2024Implementing artificial intelligence empowered financial advisory services: A literature review and critical research agenda. (2024). Vigren, Olli ; Soderberg, Inga-Lill ; Zhu, Hui. In: Journal of Business Research. RePEc:eee:jbrese:v:174:y:2024:i:c:s0148296323008536.

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2024Investors’ acceptance and use of investment-based crowdfunding platforms: an integrated perspective. (2024). Snchez-Torell, Jos Luis ; Matute, Jorge ; Palau-Saumell, Ramon ; Friederich, Felix. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00278-4.

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2024Fear of COVID-19 disease and QR-based mobile payment adoption: a protection motivation perspective. (2024). Hamzah, Muhammad Iskandar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00246-4.

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2024The impact of personality traits, barriers and gamification on Gen X continuance intention for mobile credit bill payment apps.. (2024). She, Long ; Ma, Lan ; Alhamzi, Khalid Hussain ; Ray, Arghya ; Jain, Muskan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00264-2.

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2024Asymmetric and symmetric approaches to the extension of UTAUT2 in the M-payment adoption of Pakistani apps. (2024). Anwar, Waseem ; Umm-e-Habiba, ; Albashrawi, Mousa ; Abbasi, Ghazanfar Ali. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-024-00266-8.

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2024Factors that affect individuals in using digital currency electronic payment In China: SEM and fsQCA approaches. (2024). Yi, Rita ; Liu, Min ; Deeprasert, Jirawan. In: International Review of Economics & Finance. RePEc:eee:reveco:v:95:y:2024:i:c:s1059056024004106.

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2024Technology acceptance model and customer engagement: mediating role of customer satisfaction. (2024). Al-Salti, Zahran ; Ananda, S ; Kumar, Raghavendra Prasanna ; Banerjee, Arindam. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00256-2.

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2024The transformative service performance of InsurTech companies: using PLS-SEM and IPMA approach for examining the purchase behavior of InsurTech customers. (2024). Agarwal, Richa ; Bharti, Kajul ; Satsangi, Akshay Kumar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00275-7.

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2024STUDY ON THE DETERMINANTS OF CONSUMER SATISFACTION WITH DIGITAL BANKING SERVICES PROVIDED BY BANKS. EVIDENCE FROM ROMANIA. (2024). Andreea-Daniela, Moraru ; Cristina, Duhnea. In: Annals - Economy Series. RePEc:cbu:jrnlec:y:2024:v:1:p:22-36.

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2024Enhancing Work Productivity through Generative Artificial Intelligence: A Comprehensive Literature Review. (2024). Bahroun, Zied ; Ahmed, Vian ; al Naqbi, Humaid. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:3:p:1166-:d:1329569.

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2024Communicating Banking Cyber-security Measures, Customer Ethical Concerns, Experience, and Loyalty Intentions: A Developing Economy’s Perspective. (2024). Mxotwa, Thozama ; Mgiba, Freddy Marilahimbilu. In: International Review of Management and Marketing. RePEc:eco:journ3:2024-03-14.

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2024An integrated framework for understanding information disclosure behaviour in mobile payment services. (2024). Samanta, Tamal ; Khalek, Sk Abu ; Behera, Chandan Kumar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00257-1.

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2024Viral decisions: unmasking the impact of COVID-19 info and behavioral quirks on investment choices. (2024). Ul, Wasim ; Degirmen, Suleyman ; Saltik, Omur ; Jalil, Faryal. In: Palgrave Communications. RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-03011-7.

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2024Critical success factors for linking digital technologies and circular supply chains. (2024). Dwivedi, Ashish ; Ganguly, Anirban ; Paul, Sanjoy Kumar. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:33:y:2024:i:8:p:8332-8360.

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2024The Analysis of the Impact of Digital Product Innovation and Human Resources Specialists on Intention to Use Artificial Intelligence in Financial Banking System. (2024). Florea, Nicoleta Valentina ; Radu, Georgiana ; Croitoru, Gabriel. In: Journal of Financial Studies. RePEc:fst:rfsisf:v:16:y:2024:i:9:p:96-110.

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2024What promotes the mobile payment behavior of the elderly?. (2024). Huang, Chiwu ; Wang, Gang. In: Palgrave Communications. RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-04031-z.

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2024Cyberfraud, usage intention, and cybersecurity awareness among e-banking users in India: an integrated model approach. (2024). Ansari, Mohd Shamim ; Ahmad, Naseem ; Shahid, Mohammad ; Shoeb, Mohd ; Afzal, Mohammed. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00279-3.

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2024Determinants of the continuance use of smart shopping carts: Findings from PLS-SEM and NCA. (2024). Jasim, Mohamed K. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003345.

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2024Moderating role of Digital Consumer Protection in Impacting the Intention to Use Digital Financial Services. (2024). Joshi, Ashish B ; Dave, Tejas ; Singh, Pushpkiran. In: International Review of Management and Marketing. RePEc:eco:journ3:2024-05-23.

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2024Investigating the Components of Perceived Risk Factors Affecting Mobile Payment Adoption. (2024). Cutshall, Robert ; Pham, Long ; Bland, Eugene ; Changchit, Chuleeporn. In: JRFM. RePEc:gam:jjrfmx:v:17:y:2024:i:6:p:216-:d:1398449.

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Recent citations
Recent citations received in 2024
YearCiting document
2024Modeling the Socio-Economic Factors Affecting Islamic Insurance Adoption: A Structural Equation Modeling Analysis. (2024). Ennassiri, Meryem ; Zhar, Imane ; Lebdaoui, Hind ; Jannah, Hanane ; Yunsi, Ghita ; Ghamas, Ayoub ; Chetioui, Youssef ; el Bouchikhi, Yassine. In: International Journal of Economics and Financial Issues. RePEc:eco:journ1:2024-03-13.

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2024Financial literacy and investment behavior of individuals in Pakistan: Evidence from an Environment prone to religious sentiment. (2024). Memon, Farzana Akmal ; Uddin, Md Hamid ; Shah, Sobia Shafaq ; Qureshi, Fiza. In: Journal of Behavioral and Experimental Finance. RePEc:eee:beexfi:v:44:y:2024:i:c:s2214635024000893.

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2024Cognitive, affective, and normative factors affecting digital insurance adoption among persons with disabilities: A two-stage SEM-ANN analysis. (2024). Pandey, Dharen ; Hassen, Majdi ; Sahu, Ganesh P ; Gupta, Somya. In: Global Finance Journal. RePEc:eee:glofin:v:63:y:2024:i:c:s1044028324001200.

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2024Exploring resistance barriers in travelers word of mouth for mobile payment systems: Mediating effects of trust and usage intention. (2024). Hameed, Irfan ; Akram, Umair ; Arain, Ghulam Ali ; Eid, Riyad. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:209:y:2024:i:c:s0040162524005699.

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2024Effects of Financial Literacy and Financial Behavior on Financial Well-Being: Meta-Analytical Review of Experimental Studies. (2024). Suwanwong, Charin ; Daovisan, Hanvedes ; Choowan, Phaktada. In: IJFS. RePEc:gam:jijfss:v:13:y:2024:i:1:p:1-:d:1554285.

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2024Financial Literacy: A Case Study for Portugal. (2024). Almeida, Luis ; Chanoca, Joo ; Tavares, Fernando. In: JRFM. RePEc:gam:jjrfmx:v:17:y:2024:i:5:p:215-:d:1398217.

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2024Ownership of Cash Value Life Insurance among Rural Households: Utilization of Machine Learning Algorithms to Find Predictors. (2024). Heo, Wookjae ; Grable, John ; Park, Hye Jun ; Kwak, Eun Jin. In: Mathematics. RePEc:gam:jmathe:v:12:y:2024:i:16:p:2467-:d:1453504.

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2024Digital Marketing in Emerging Economies: A Comparative Study of Consumer Engagement Strategies in Nigeria and South Africa. (2024). Eze, Miracle. In: International Journal of Marketing Studies. RePEc:ibn:ijmsjn:v:16:y:2024:i:2:p:65.

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2024The transformative service performance of InsurTech companies: using PLS-SEM and IPMA approach for examining the purchase behavior of InsurTech customers. (2024). Agarwal, Richa ; Bharti, Kajul ; Satsangi, Akshay Kumar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00275-7.

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2024Exploring the symmetric and asymmetric effects of mobile wallet service experience on brand loyalty in India: evidence from SEM and fsQCA. (2024). Kapoor, Ashwarya ; Sindwani, Rajiv ; Goel, Manisha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00280-w.

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2024Pay-per-click (PPC) advertising and continuous banking service intentions. (2024). Herjanto, Halimin ; Amin, Muslim ; Rezaei, Sajad. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00282-8.

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2024Digital Financial Literacy and Perceived Financial Well-Being Among Indian Adolescents and Young Adults: The Importance of Financial Capability and Resilience. (2024). Kumar, Hitesh C ; Sandhu, Supreet. In: The Review of Finance and Banking. RePEc:rfb:journl:v:16:y:2024:i:2:p:231-247.

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2024Risk Perception-Perceived Investor Performance Nexus: Evaluating the Mediating Effects of Heuristics and Prospects With Gender as a Moderator. (2024). Pillai, Rekha ; Kumar, Parul ; Tabash, Mosab I ; Islam, Md Aminul. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241256444.

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2024Measuring Islamic Financial Literacy. (2024). Amani, Hamdan Alghamdi ; Sue, Mcgregor. In: Financial Planning Research Journal. RePEc:vrs:finprj:v:10:y:2024:i:1:p:19:n:1003.

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Recent citations received in 2023
YearCiting document
2023Can AI chatbots help retain customers? An integrative perspective using affordance theory and service-domain logic. (2023). Chiang, Yu-Hung ; Fang, Yu-Hui ; Li, Chia-Ying. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s0040162523006066.

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2023Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia. (2023). Mutambik, Ibrahim. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:14:p:10867-:d:1191542.

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2023Does Entrepreneurial Financial Support Guarantee New Ventures’ Performance via Competitive Advantage and Innovation? Empirical Answers from Ho Chi Minh City Region, Vietnam. (2023). Thai, Quoc Hoang ; Mai, Khuong Ngoc. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:21:p:15519-:d:1272287.

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2023Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach. (2023). Kumari, Vineeta ; Bharti, Swaraj S ; Sudha, Shwati ; Prasad, Kanika. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00241-9.

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2023Disruptions, innovations and transformations in the global financial services market: the impacts of emerging cybersecurity, geopolitical and sustainability risks. (2023). Onyia, Okey Peter ; Tuyon, Jasman. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00260-6.

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Recent citations received in 2022
YearCiting document
2022Digital Finance and Green Development: Characteristics, Mechanisms, and Empirical Evidences. (2022). Zhuang, Rulong ; Zhi, Menglu ; Mi, Kena ; Zhang, Chaoyang. In: IJERPH. RePEc:gam:jijerp:v:19:y:2022:i:24:p:16940-:d:1005792.

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2022Recommend or Not: Is Generation the Key? A Perspective from the SOR Paradigm for Online Stores in Colombia. (2022). Pea-Garcia, Nathalie ; van der Woude, David ; Rodriguez-Orejuela, Augusto. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:23:p:16104-:d:991212.

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2022How Do Mobile Wallets Improve Sustainability in Payment Services? A Comprehensive Literature Review. (2022). Kalender, Zeynep Tue ; Vayvay, Ozalp ; Hopali, Egemen ; Turhan, Deniz ; Aysuna, Ceyda. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:24:p:16541-:d:999000.

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Recent citations received in 2021
YearCiting document
2021RETRACTED: Current trends in the formation and development of insurance marketing in Ukraine. (2021). Kniazieva, Tetiana V ; Yakovlyev, Oleksandr A ; Yaroshenko, Oleg M ; Inshyn, Mykola I ; Shevchenko, Anna V. In: Risk Management and Insurance Review. RePEc:bla:rmgtin:v:24:y:2021:i:3:p:279-292.

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2021The dimensions of trust:An investigation of mobile payment services in Taiwan. (2021). Lian, Jiunn-Woei. In: Technology in Society. RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002281.

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2021Financial Inclusion through Digital Financial Services (DFS): A Study in Uganda. (2021). Ebong, Jimmy ; George, Babu. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:9:p:393-:d:620354.

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2021The Behavioural Aspects of Financial Literacy. (2021). Ramiah, Vikash ; Jooste, Leonie ; Reddy, Krishna ; Lopez, Katia ; Muschert, Glenn ; Gerth, Florian ; Wallace, Damien ; Frino, Alex. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:9:p:395-:d:621239.

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2021Poland–Turkey Comparison of Mobile Payments Quality in Pandemic Time. (2021). Fandrejewska, Alicja ; Chmielarz, Witold ; Atasever, Mesut ; Zborowski, Marek. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:9:p:426-:d:630261.

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2021Financial Knowledge, Confidence, and Sustainable Financial Behavior. (2021). Aristei, David ; Gallo, Manuela. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10926-:d:648008.

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2021CSR Communication through Social Media: A Litmus Test for Banking Consumers’ Loyalty. (2021). Irfan, Muhammad ; Naveed, Rana Tahir ; Ahmad, Naveed ; Usman, Muhammad ; Scholz, Miklas. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:2319-:d:502969.

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2021Understanding bank employees’ perception towards technology enabled banking: a developing country perspective. (2021). Kaur, Simran Jit ; Ali, Liaqat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00100-5.

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2021Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry. (2021). Onyia, Okey Peter ; Sundarakani, Balan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00118-9.

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2021Neuromanagement decision-making and cognitive algorithmic processes in the technological adoption of mobile commerce apps. (2021). Tefnescu, Roxana ; Andronie, Mihai ; Cocoatu, Mdlina ; Ionescu, Luminia ; Lzroiu, George. In: Oeconomia Copernicana. RePEc:pes:ieroec:v:12:y:2021:i:4:p:1033-1062.

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2021Consumer Responses to Corporate and Celebrity Philanthropy. (2021). Khan, Zia ; Ali, Syed Shujaat ; Mehwish, Maryem. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211046949.

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