Nathalie Demoulin : Citation Profile


Are you Nathalie Demoulin?

Université Catholique de Lille (50% share)
Lille Économie et Management (LEM) (50% share)

8

H index

7

i10 index

193

Citations

RESEARCH PRODUCTION:

8

Articles

23

Papers

RESEARCH ACTIVITY:

   18 years (2004 - 2022). See details.
   Cites by year: 10
   Journals where Nathalie Demoulin has often published
   Relations with other researchers
   Recent citing documents: 64.    Total self citations: 2 (1.03 %)

MORE DETAILS IN:
ABOUT THIS REPORT:

   Permalink: http://citec.repec.org/pde856
   Updated: 2023-01-28    RAS profile: 2023-01-02    
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Relations with other researchers


Works with:

Authors registered in RePEc who have co-authored more than one work in the last five years with Nathalie Demoulin.

Is cited by:

Danaher, Peter (3)

Silva, Susana (2)

Caiado, Jorge (2)

Charry, Karine (1)

Klopfert, Frédéric (1)

Fok, Dennis (1)

Najib, Mukhamad (1)

Mokhtarian, Patricia (1)

Morkūnas, Mangirdas (1)

Albuquerque, Paulo (1)

Verhoef, Peter (1)

Cites to:

Verhoef, Peter (3)

Van den Poel, Dirk (2)

Pieters, Rik (2)

Pavelin, Stephen (1)

Siegel, Donald (1)

Tribó, Josep (1)

De Bock, Koen (1)

Andreassen, Tor (1)

Hammerschmidt, Maik (1)

Spence, A. (1)

Coussement, Kristof (1)

Main data


Where Nathalie Demoulin has published?


Journals with more than one article published# docs
Journal of Retailing and Consumer Services3
Journal of Business Research3

Working Papers Series with more than one paper published# docs
Post-Print / HAL23

Recent works citing Nathalie Demoulin (2022 and 2021)


YearTitle of citing document
2021Understanding digital consumers well?being in Asia: The moderating roles of digital natives and privacy concerns. (2021). Kim, Yeolib ; Kwak, Youshin ; Choi, Jeonghye. In: Journal of Consumer Affairs. RePEc:bla:jconsa:v:55:y:2021:i:4:p:1274-1291.

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2021Understanding Perceived Risks in Proximity Mobile Payment Adoption in South Africa and the Mediating Effect of Perceived Value. (2021). Humbani, Michael. In: International Review of Management and Marketing. RePEc:eco:journ3:2021-06-2.

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2021The economic worth of loyalty programs: An event study analysis. (2021). Bhattacharya, Abhi ; Faramarzi, Ashkan. In: Journal of Business Research. RePEc:eee:jbrese:v:123:y:2021:i:c:p:313-323.

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2021Three decades of research on loyalty programs: A literature review and future research agenda. (2021). Meyer-Waarden, Lars ; Mandler, Timo ; Chen, Yanyan. In: Journal of Business Research. RePEc:eee:jbrese:v:124:y:2021:i:c:p:179-197.

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2021Reciprocity within major retail purchase channels and their effects on overall, offline and online loyalty. (2021). Swoboda, Bernhard ; Winters, Amelie. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:279-294.

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2021Doing good by combating bad in the digital world: Institutional pressures, anti-corruption practices, and competitive implications of MNE foreign subsidiaries. (2021). Xiao, Shufeng ; Il, Byung. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:194-205.

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2022How do corporate social responsibility (CSR) and innovativeness increase financial gains? A customer perspective analysis. (2022). Gustafsson, Anders ; Ghanbarpour, Tohid. In: Journal of Business Research. RePEc:eee:jbrese:v:140:y:2022:i:c:p:471-481.

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2022Be good and look good: Communicating the triple bottom line through corporate websites. (2022). Gomez-Frias, Victor ; Soler-Vicen, Miguel Angel ; Sanchez-Chaparro, Teresa. In: Journal of Business Research. RePEc:eee:jbrese:v:144:y:2022:i:c:p:136-145.

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2022High interest, low adoption. A mixed-method investigation into the factors influencing organisational adoption of blockchain technology. (2022). Karavidas, Dionysios ; Rese, Alexandra ; Mashatan, Atefeh ; Kennedy, Ryan William ; Dehghani, Milad. In: Journal of Business Research. RePEc:eee:jbrese:v:149:y:2022:i:c:p:393-411.

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2021QR code and mobile payment: The disruptive forces in retail. (2021). Ooi, Keng-Boon ; Hew, Jun-Jie ; Loh, Xiu-Ming ; Tan, Garry Wei-Han ; Yan, Li-Ya. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313084.

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2021Self-service technology in supermarkets – Do frontline staff still matter?. (2021). Kingshott, Russel ; Ueno, Akiko ; Sharma, Piyush. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313643.

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2021Building chain loyalty in grocery retailing by means of loyalty programs – A study of ‘the Norwegian case’. (2021). Helgesen, Yvind ; Srlie, Even Schill ; Nervik, Bjrn ; Bergem, Ola ; Nesset, Erik. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000163.

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2021A replication study of the credit card effect on spending behavior and an extension to mobile payments. (2021). Dewitte, Siegfried ; Liu, Yunxin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000382.

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2021Customers’ intention to adopt smart lockers in last-mile delivery service: A multi-theory perspective. (2021). Tiwasing, Praewwanit ; Tsai, Yao-Te. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000801.

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2021A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing. (2021). Alamanos, Eleftherios ; Papagiannidis, Savvas ; Tueanrat, Yanika. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001168.

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2021A neural network based price sensitive recommender model to predict customer choices based on price effect. (2021). Singh, Vinay ; Choubey, Bhaskar ; Chen, Shiuann-Shuoh. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001399.

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2021Investigating consumer binge-watching behavior: A valence framework perspective. (2021). Mou, Jian ; Hu, Baixue ; Song, Lianlian. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001703.

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2021How do restaurant atmospherics influence restaurant authenticity? An integrative framework and empirical evidence. (2021). el Hedhli, Kamel ; Al-Kilani, Shaymaa. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002952.

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2021Mobile shopping intensity: Consumer demographics and motivations. (2021). Elliott, Kevin ; Hou, Jianwei. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003076.

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2021Standing up for or against: A text-mining study on the recommendation of mobile payment apps. (2021). Neneh, Brownhilder Ngek ; Verkijika, Silas Formunyuy. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s096969892100309x.

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2022Towards a Mobile App Diffusion of Innovations model: A multinational study of mobile wallet adoption. (2022). Brand, Benedikt M ; Eschenbrenner, Brenda ; Shaw, Norman. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003349.

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2022A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance. (2022). Agag, Gomaa ; Aboul-Dahab, Sameh ; Abdelmoety, Ziad Hassan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003623.

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2022Virtual reality as a promotion tool for small independent stores. (2022). Shin, Daeun Chloe ; Jin, Byoungho ; Kim, Gwia. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:64:y:2022:i:c:s096969892100388x.

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2022Brand personality appeal in retailing: Comparing fashion- and grocery retailing. (2022). Willems, Kim. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003994.

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2022Effects of characteristics of in-store retail technology on customer citizenship behavior. (2022). Lee, Kangcheol ; Wang, Chen-Ya ; Gong, Taeshik. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921000540.

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2022Status reinforcing: Unintended rating bias on online shopping platforms. (2022). Liu, Junjun ; He, Liuyi ; Hu, Xin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000881.

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2022Convenience stores in the digital age: A focus on the customer experience and revisit intentions. (2022). Zhou, Xing ; Hsu, Maxwell K ; Gibson, Samantha. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001072.

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2022When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type. (2022). Mezei, Jzsef ; Ruan, Yanya. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001527.

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2022Differentiated consumer forgiveness for different corporate social irresponsibility domains: The moderating role of corporate reputation and patriotism. (2022). Qing, Qiankai ; Liu, LI. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:69:y:2022:i:c:s0969698922002156.

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2021Influence of bus stop land use characteristics on passenger waiting time satisfaction ? A case study in Guangzhou. (2021). Liu, Jianrong ; Cao, Jiangyu ; Hu, Yucong. In: Journal of Transport Geography. RePEc:eee:jotrge:v:96:y:2021:i:c:s0966692321002593.

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2021Insight is power: Understanding the terms of the consumer-firm data exchange. (2021). Kumar, V ; Krafft, Manfred ; Rosa, Erin ; Fortin, Whitney ; Duncan, Tom ; Chen, Jialie ; Zhu, Ting ; Singh, Siddharth ; Harmeling, Colleen. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:133-149.

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2022What drives retailer loyalty? A meta-analysis of the role of cognitive, affective, and social factors across five decades. (2022). Zal, Saeed ; Shoushtari, Arjang Attar ; Khoshghadam, Leila ; Liu-Thompkins, Yuping. In: Journal of Retailing. RePEc:eee:jouret:v:98:y:2022:i:1:p:92-110.

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2021Why do people use mobile payment technologies and why would they continue? An examination and implications from India. (2021). Rao, Raghav H ; De, Rahul ; Herath, Tejaswini ; Pal, Abhipsa. In: Research Policy. RePEc:eee:respol:v:50:y:2021:i:6:s0048733321000329.

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2021Food and grocery retail logistics issues: A systematic literature review. (2021). Pinto, Roberto ; Lagorio, Alexandra. In: Research in Transportation Economics. RePEc:eee:retrec:v:87:y:2021:i:c:s0739885920300305.

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2021A matter of value? Predicting channel preference and multichannel behaviors in retail. (2021). Iglesias-Pradas, Santiago ; Acquila-Natale, Emiliano. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:162:y:2021:i:c:s0040162520312270.

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2022Critical factors affecting the introduction of mobile payment tools by microretailers. (2022). Liu, Chien-Hung ; Hsu, Hsien-Pin ; Wang, Chia-Nan ; Chia- Nan Wang, ; Chang, Tsung-Sheng ; Fu, Hsin-Pin ; Yeh, Chih-Yao. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:175:y:2022:i:c:s0040162521007502.

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2021Security factors on the intention to use mobile banking applications in the UK older generation (55+). A mixed-method study using modified UTAUT and MTAM - with perceived cyber security, risk, and tru. (2021). Lallie, Harjinder Singh ; Hanif, Yasmeen. In: Technology in Society. RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21001688.

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2021Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19. (2021). Jerin, Ishraq ; Lim, Rodney ; al Halbusi, Hussam ; Hossain, Md Uzir ; Haque, Ahasanul ; Ramayah, Thurasamy ; Abdul, Abu Bakar. In: Technology in Society. RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002554.

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2021Resistance to facial recognition payment in China: The influence of privacy-related factors. (2021). Hu, BO ; Yan, Wenjia ; Liu, Yu-Li. In: Telecommunications Policy. RePEc:eee:telpol:v:45:y:2021:i:5:s0308596121000598.

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2021.

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2021.

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2021FinTech in the Small Food Business and Its Relation with Open Innovation. (2021). Najib, Mukhamad ; Ermawati, Wita Juwita ; Suhartanto, Dwi ; Endri, Endri ; Fahma, Farah. In: JOItmC. RePEc:gam:joitmc:v:7:y:2021:i:1:p:88-:d:512865.

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2021Smartphone use during shopping and store loyalty: The role of social influence. (2021). Diallo, Mbaye Fall ; Collin-Lachaud, Isabelle. In: Post-Print. RePEc:hal:journl:hal-03156195.

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2021Who doesn’t mind waiting? Examining the relationships between waiting attitudes and person- and travel-related attributes. (2021). Mokhtarian, Patricia ; Malokin, Aliaksandr ; Circella, Giovanni ; Shaw, Atiyya F. In: Transportation. RePEc:kap:transp:v:48:y:2021:i:1:d:10.1007_s11116-019-10054-2.

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2022The impact of tangible and intangible rewards on online loyalty program, brand engagement, and attitudinal loyalty. (2022). Tran, Hailey ; McLaughlin, Caitlin ; Haverila, Kai. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:10:y:2022:i:1:d:10.1057_s41270-021-00150-7.

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2022Impact of smart locker use on customer satisfaction of online shoppers in Vietnam. (2022). Ly, Bui Thi ; Binh, Nguyen Thi ; Quan, Nguyen Hong. In: Palgrave Communications. RePEc:pal:palcom:v:9:y:2022:i:1:d:10.1057_s41599-022-01428-6.

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2021An intelligent cross-border transaction system based on consortium blockchain: A case study in Shenzhen, China. (2021). Ju, Yanbing ; Li, Siyao ; Dong, Peiwu ; Fu, Zhengtang. In: PLOS ONE. RePEc:plo:pone00:0252489.

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2021IMPACT OF EMPLOYEE DISPLAYED EMOTION ON PERCEIVED WAITING TIME OF CLIENTS AMONG ISLAMIC BANKS OF PAKSITAN. (2021). Qayyum, Abdul ; Illahi, Tanveer ; Khan, Mohsin Raza ; Asim, Muhammad ; Mushtaq, Naveed. In: Bulletin of Business and Economics (BBE). RePEc:rfh:bbejor:v:10:y:2021:i:1:p:99-113.

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2022The Impact of Public Bus Service Quality on the Users’ Satisfaction: Evidence from a Developing Asian City. (2022). Hisyam, Mohd Khairul ; Baharuddin, Nur Nadhira ; Nordin, Nordiana Ahmad ; Ismail, Farhana ; Saaad, Nur Haziqah ; Ubaidillah, Nur Zaimah . In: Review of Applied Socio-Economic Research. RePEc:rse:wpaper:v:23:y:2022:i:1:p:83-96.

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2021.

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2021Travelers’ Attitudes Toward Mobile Application–Based Public Transport Services in Lahore. (2021). Abdullah, Muhammad ; Hussain, Syed Arif ; Ali, Nazam ; Javid, Muhammad Ashraf. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:1:p:2158244020988709.

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2021Impact of Store Image Dimensions on Shopper’s Attitude, Perceived Value, and Purchase Intention. (2021). Maheswari, R ; Balaji, K. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:1:p:2158244021994824.

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2022Supply and demand matching model of P2P sharing accommodation platforms considering fairness. (2022). Xu, Zhaoran ; Wang, Chengwen ; Xiong, LI. In: Electronic Commerce Research. RePEc:spr:elcore:v:22:y:2022:i:3:d:10.1007_s10660-020-09437-w.

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2022Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail. (2022). Becker, Jorg ; Hoffmeister, Benedikt ; Niemann, Marco ; Betzing, Jan H ; Barann, Benjamin. In: Electronic Markets. RePEc:spr:elmark:v:32:y:2022:i:2:d:10.1007_s12525-020-00445-0.

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2021Supporting sustainability by promoting online purchase through enhancement of online convenience. (2021). Silva, Susana ; Duarte, Paulo ; Saha, Swapan Kumar ; Zhuang, Guijun. In: Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development. RePEc:spr:endesu:v:23:y:2021:i:5:d:10.1007_s10668-020-00915-7.

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2021Is the Convenience Worth the Risk? An Investigation of Mobile Payment Usage. (2021). Rao, Raghav H ; De, Rahul ; Herath, Tejaswini ; Pal, Abhipsa. In: Information Systems Frontiers. RePEc:spr:infosf:v:23:y:2021:i:4:d:10.1007_s10796-020-10070-z.

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2022An Empirical Investigation of Intent to Adopt Mobile Payment Systems Using a Trust-based Extended Valence Framework. (2022). Brookshire, Robert ; Harris, Mark A ; Chin, Amita Goyal. In: Information Systems Frontiers. RePEc:spr:infosf:v:24:y:2022:i:1:d:10.1007_s10796-020-10080-x.

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2022Factors Affecting Customer Analytics: Evidence from Three Retail Cases. (2022). Doukidis, Georgios ; Pramatari, Katerina ; Bardaki, Cleopatra ; Griva, Anastasia. In: Information Systems Frontiers. RePEc:spr:infosf:v:24:y:2022:i:2:d:10.1007_s10796-020-10098-1.

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2022The use of positive and negative appeals in social advertising: a content analysis of television ads for preventing HIV/AIDS. (2022). Proena, Joo F ; Casais, Beatriz. In: International Review on Public and Nonprofit Marketing. RePEc:spr:irpnmk:v:19:y:2022:i:3:d:10.1007_s12208-021-00318-y.

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2021An emerging theory of loyalty program dynamics. (2021). Palmatier, Robert W ; Steinhoff, Lena ; Kim, Jisu J. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:1:d:10.1007_s11747-020-00719-1.

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202240 years of loyalty programs: how effective are they? Generalizations from a meta-analysis. (2022). Pupovac, Ljubomir ; Carrillat, Franois A ; Orourke, Anne-Maree ; Belli, Alex ; Napolova, Ekaterina ; Melnyk, Valentyna. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:50:y:2022:i:1:d:10.1007_s11747-021-00804-z.

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2022Not the relationship type? Loyalty propensity as a reason to maintain marketing relationships. (2022). Giebelhausen, Michael ; Hopkins, Christopher D ; Bock, Dora E ; Wolter, Jeremy S. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:50:y:2022:i:5:d:10.1007_s11747-022-00847-w.

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2021Effectiveness of loyalty programs. (2021). Bombaij, Nick. In: Other publications TiSEM. RePEc:tiu:tiutis:095c506d-5b5c-4ea3-9b41-ae4b5644bfd9.

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2021.

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Works by Nathalie Demoulin:


YearTitleTypeCited
2008Les cartes de fidélité fidélisent-elles la clientèle ? In: Reflets et perspectives de la vie économique.
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article1
2019Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvement In: Journal of Business Research.
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article9
2019Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvement.(2019) In: Post-Print.
[Citation analysis]
This paper has another version. Agregated cites: 9
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2021Impact of customers’ perceptions regarding corporate social responsibility and irresponsibility in the grocery retailing industry: The role of corporate reputation In: Journal of Business Research.
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article5
2020Impact of customers’ perceptions regarding corporate social responsibility and irresponsibility in the grocery retailing industry: The role of corporate reputation.(2020) In: Post-Print.
[Citation analysis]
This paper has another version. Agregated cites: 5
paper
2022Designing a seamless shopping journey through omnichannel retailer integration In: Journal of Business Research.
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article0
2008On the impact of loyalty cards on store loyalty: Does the customers’ satisfaction with the reward scheme matter? In: Journal of Retailing and Consumer Services.
[Full Text][Citation analysis]
article18
2011Music congruency in a service setting: The mediating role of emotional and cognitive responses In: Journal of Retailing and Consumer Services.
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article14
2011Music congruency in a service setting: The mediating role of emotional and cognitive responses.(2011) In: Post-Print.
[Citation analysis]
This paper has another version. Agregated cites: 14
paper
2016Adoption of in-store mobile payment: Are perceived risk and convenience the only drivers? In: Journal of Retailing and Consumer Services.
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article47
2009Drivers of Customers’ Adoption and Adoption Timing of a New Loyalty Card in the Grocery Retail Market In: Journal of Retailing.
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article27
2009Drivers of customers adoption and adoption timing of a new loyalty card in the grocery retail market..(2009) In: Post-Print.
[Citation analysis]
This paper has another version. Agregated cites: 27
paper
2007Waiting time influence on the satisfaction-loyalty relationship in services. In: Post-Print.
[Citation analysis]
paper21
2007Marketing Decision Support System Openness: A Means of Improving Managers Understanding of Marketing Phenomena. In: Post-Print.
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paper0
2005Evaluation à légard du temps dattente et son effet modérateur sur la relation satisfaction-fidélité des patients. In: Post-Print.
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paper0
2005La relation satisfaction-fidélité : étude du rôle modérateur de la satisfaction à légard du temps dattente dans les services . , 19-20 mai 2005, Nancy In: Post-Print.
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paper0
2005Setting the Framework For Developing E-government Services on Cultural Heritage. In: Post-Print.
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paper0
2005Les délais de livraison : perceptions et impacts sur le comportement du consommateur. In: Post-Print.
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paper0
2007Matching music and restaurant image to enhance affective, cognitive and behavioral responses in a catering environment. In: Post-Print.
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paper0
2006On the differences between loyalty card adopters and nonadopters. In: Post-Print.
[Citation analysis]
paper1
2008On the impact of loyalty cards on store loyalty:does the customers satisfaction with the reward scheme matter? In: Post-Print.
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paper20
2004On the Use of Churchmans Inquiring Systems in Information Systems Development In: Post-Print.
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paper0
2012Behavioural evidence for the effectiveness of threat appeals in the promotion of healthy food to children. In: Post-Print.
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paper5
2008Les cartes de fidélité fidélisent-elles la clientèle. Quelques morceaux choisis de la recherche en marketing. In: Post-Print.
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paper0
2011Marketing research with SAS enterprise guide In: Post-Print.
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paper0
2016An integrated model of self-service technology (SST) usage in a retail context In: Post-Print.
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paper21
2016Lexpérience client dans un contexte omni-canal, un concept multidimensionnelle In: Post-Print.
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paper0
2016Marketing research with IBM® SPSS statistics : a practical guide In: Post-Print.
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paper1
2018Acceptance of text-mining systems: The signaling role of information quality In: Post-Print.
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paper3
2016How do consumers react to corporate social responsibility and irresponsibility in the retailing sector ? In: Post-Print.
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2016Corporate social responsibility and irresponsibility: How do consumers react to ambivalent CSR information? Application in the retailing sector In: Post-Print.
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