5
H index
3
i10 index
68
Citations
University of Texas-Rio Grande Valley (50% share) | 5 H index 3 i10 index 68 Citations RESEARCH PRODUCTION: 8 Articles 3 Papers RESEARCH ACTIVITY: 6 years (2017 - 2023). See details. MORE DETAILS IN: ABOUT THIS REPORT: Permalink: http://citec.repec.org/pit31 |
Works with: Authors registered in RePEc who have co-authored more than one work in the last five years with Omar S. Itani. | Is cited by: | Cites to: |
Journals with more than one article published | # docs |
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Journal of Business Ethics | 3 |
Journal of Business Research | 2 |
Journal of Retailing and Consumer Services | 2 |
Working Papers Series with more than one paper published | # docs |
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Post-Print / HAL | 3 |
Year | Title of citing document |
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2023 | Do employee orientation and societal orientation matter in the customer orientation—Performance link?. (2023). Wei, Susan ; Lee, Ruby P. In: Journal of Business Research. RePEc:eee:jbrese:v:159:y:2023:i:c:s0148296323000802. Full description at Econpapers || Download paper |
2023 | Exploring the factors influencing consumer engagement behavior regarding short-form video advertising: A big data perspective. (2023). Zhang, Yucheng ; Li, Xiaofeng ; Xiao, Lin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002636. Full description at Econpapers || Download paper |
2023 | Factors influencing the consumers’ behavioural intention to use online food delivery service: Empirical evidence from Taiwan. (2023). Lin, Chin-Tsai ; Hsiao, Wei-Hung ; Chen, Chih-Jou ; Tsai, Pei-Hsuan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000760. Full description at Econpapers || Download paper |
2023 | A quality function deployment framework for service strategy planning. (2023). Gotzamani, Katerina ; Georgiou, Andreas C ; Andronikidis, Andreas ; Kamvysi, Konstantina. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000905. Full description at Econpapers || Download paper |
2023 | Leveraging perceived HPWS to improve service encounter quality in high-contact service industries. (2023). Opoku-Danso, Alexander ; Kwamega, Michael ; Asante, Eric Adom ; Tang, Chunyong. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000917. Full description at Econpapers || Download paper |
2023 | Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis. (2023). Shin, Yuhyung ; Gaan, Niharika. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000942. Full description at Econpapers || Download paper |
2023 | Sales employees’ polychronicity and sales-service ambidexterity: Mediation of work engagement and moderation of store manager support. (2023). Shin, Yuhyung ; Gaan, Niharika. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002618. Full description at Econpapers || Download paper |
2023 | Influence of sales support technologies on salesperson performance: A study of interpersonal and intrapersonal mediators. (2023). Damperat, Maud ; Franck, Romain. In: Post-Print. RePEc:hal:journl:halshs-04159504. Full description at Econpapers || Download paper |
2023 | The role of customer personality in premium banking services. (2023). Wong, Amy ; Shan, Shirie Pui. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00150-3. Full description at Econpapers || Download paper |
2023 | Social Media Adoption, Usage And Impact In Business-To-Business (B2B) Context: A State-Of-The-Art Literature Review. (2023). Raman, Ramakrishnan ; Rana, Nripendra P ; Ismagilova, Elvira ; Dwivedi, Yogesh K. In: Information Systems Frontiers. RePEc:spr:infosf:v:25:y:2023:i:3:d:10.1007_s10796-021-10106-y. Full description at Econpapers || Download paper |
Year | Title | Type | Cited |
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2019 | Building customer relationships while achieving sales performance results: Is listening the holy grail of sales? In: Journal of Business Research. [Full Text][Citation analysis] | article | 8 |
2017 | Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India In: Journal of Business Research. [Full Text][Citation analysis] | article | 26 |
2020 | When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias In: Organizational Behavior and Human Decision Processes. [Full Text][Citation analysis] | article | 4 |
2020 | Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors In: Journal of Retailing and Consumer Services. [Full Text][Citation analysis] | article | 10 |
2020 | Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors.(2020) In: Post-Print. [Citation analysis] This paper has nother version. Agregated cites: 10 | paper | |
2020 | Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter? In: Journal of Retailing and Consumer Services. [Full Text][Citation analysis] | article | 13 |
2022 | The impact of business-to-business salespeople’s social media use on value co-creation and cross/up-selling: the role of social capital In: Post-Print. [Citation analysis] | paper | 0 |
2022 | Preparing for, withstanding, and learning from sales crises: Implications and a future research agenda In: Post-Print. [Citation analysis] | paper | 0 |
2019 | Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics In: Journal of Business Ethics. [Full Text][Citation analysis] | article | 7 |
2022 | Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate In: Journal of Business Ethics. [Full Text][Citation analysis] | article | 0 |
2023 | Activating Corporate Environmental Ethics on the Frontline: A Natural Resource-Based View In: Journal of Business Ethics. [Full Text][Citation analysis] | article | 0 |
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