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Service Science / INFORMS


0.05

Impact Factor

0.08

5-Years IF

5

5-Years H index

Main indicators


Raw data


IF AIF IF5 DOC CDO CCU CIF CIT D2Y C2Y D5Y C5Y %SC CiY II AII
19900.1000 (%)0.04
19910.09000 (%)0.04
19920.1000 (%)0.04
19930.11000 (%)0.05
19940.12000 (%)0.05
19950.19000 (%)0.07
19960.22000 (%)0.09
19970.27000 (%)0.09
19980.27000 (%)0.1
19990.31000 (%)0.13
20000.4000 (%)0.15
20010.4000 (%)0.15
20020.42000 (%)0.18
20030.44000 (%)0.18
20040.49000 (%)0.2
20050.53000 (%)0.21
20060.51000 (%)0.2
20070.44000 (%)0.18
20080.47000 (%)0.2
20090.472121370010 (27%)0.19
20100.44214219212111 (57.9%)0.16
20110.020.510.02226410.02154214216 (40%)0.2
20120.370.560.452690400.4420431664291 (5%)10.040.21
20130.10.660.1420110140.1364859013 (%)10.050.23
20140.070.670.0920130100.08246311010 (%)0.22
20150.050.820.0822152150.14021099 (%)0.27
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CCU: Cumulative number of citations to papers published until year y
CIF: Cumulative impact factor
CIT: Number of citations to papers published in year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y

 

50 most cited documents in this series:


#YearTitleCited
12009The Energy Box: Locally Automated Optimal Control of Residential Electricity Usage. (2009). Livengood, Daniel ; Larson, Richard . In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:1:p:1-16.

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12
22009Service-Dominant Logic as a Foundation for Service Science: Clarifications. (2009). Akaka, Melissa Archpru ; Vargo, Stephen L.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:1:p:32-41.

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10
32009Computational Thinking of Service Systems: Dynamics and Adaptiveness Modeling. (2009). Qiu, Robin G.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:1:p:42-55.

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7
42010A Brief Review of Systems Theories and Their Managerial Applications. (2010). Mele, Cristina ; Pels, Jacqueline ; Polese, Francesco . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:126-135.

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7
52012Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View. (2012). Akaka, Melissa Archpru ; Vargo, Stephen L.. In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:3:p:207-217.

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6
62010An Integrated SS-VSA Analysis of Changing Job Roles. (2010). Bassano, Clara ; Piciocchi, Paolo ; Spohrer, Jim ; Golinelli, Gaetano M.. In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:1-20.

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4
72013Optimal Return Service Charging Policy for a Fashion Mass Customization Program. (2013). Choi, Tsan-Ming . In: Service Science. RePEc:inm:orserv:v:5:y:2013:i:1:p:56-68.

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4
82010Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science. (2010). Polese, Francesco ; Barile, Sergio . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:21-40.

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4
92012Service Commitment Strategy and Pricing Decisions in Retail Supply Chains with Risk-Averse Players. (2012). Yang, Danqin ; Choi, Tsan Ming ; Xiao, Tiaojun ; T. C. E. Cheng, . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:3:p:236-252.

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3
102011Reducing Risk or Increasing Profit? Provider Decisions in Agreement Networks. (2011). Blau, Benjamin ; Michalk, Wibke ; Filipova-Neumann, Lilia ; Weinhardt, Christof . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:3:p:206-222.

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3
112011Better Place: A Case Study of the Reciprocal Relations Between Sustainability and Service. (2011). Krcmar, Helmut ; Wolfson, Adi ; Mark, Shlomo ; Schermann, Michael ; Tavor, Dorith . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:2:p:172-181.

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3
122009Service-Oriented Entrepreneurship: Service-Dominant Logic in Green Design and Healthcare. (2009). Dobrzykowski, David D. ; Callaway, Stephen K.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:4:p:225-240.

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3
132011The Impact of Operations Performance on Customer Loyalty. (2011). KUMAR, VIKAS ; Batista, Luciano ; Maull, Roger . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:2:p:158-171.

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3
142012Perspective Shifts in Marketing: Toward a Paradigm Change?. (2012). Polese, Francesco ; Barile, Sergio ; Saviano, Marialuisa ; Golinelli, Gaetano M.. In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:2:p:121-134.

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3
152012A Concept Generation Support System for Product-Service System Development. (2012). Lim, Chie-Hyeon ; Hong, Yoo-Suk ; Park, Kwangtae ; Kim, Kwang-Jae ; Lee, Jin . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:4:p:349-364.

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2
162009Using Survey Data to Design a RFID Centric Service System for Hospitals. (2009). Chattopadhyay, Arunabh ; Mogre, Riccardo ; Gadh, Rajit . In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:3:p:189-206.

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2
172010A Stochastic Model of Resource Allocation for Service Systems. (2010). Badinelli, Ralph . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:76-91.

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2
182012Value Cocreation in Service Platform Business Models. (2012). Smedlund, Anssi . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:1:p:79-88.

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2
192010Applying Social Network Analysis to Discover Service Innovation within Agile Service Networks. (2010). Whelan, Eoin ; Carroll, Noel ; Richardson, Ita . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:4:p:225-244.

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1
202011Defining Service and Non-Service Exchanges. (2011). Kayastha, Sandeep . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:4:p:313-324.

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1
212009ER-SERVCOMPSQUAL: A Measure of E-Retailing Service Components Quality. (2009). Rossiter, John R.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:4:p:212-224.

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1
222010Service Systems and Requisite Variety. (2010). Godsiff, Phil . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:92-101.

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1
232011A Service Perspective on the Marketization of Undergraduate Education. (2011). Judson, Kimberly M. ; Taylor, Steven A.. In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:2:p:110-126.

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1
242009Interactive Method for Service Design Using Computer Simulation. (2009). Furuta, Kazuo ; Makino, Yuki ; Kanno, Taro ; Mase, Takamichi ; Yoshihara, Shigeki . In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:2:p:121-134.

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1
252012Fuzzy Logic and Interval Arithmetic-Based TOPSIS Method for Multicriteria Reverse Auctions. (2012). Benyoucef, Lyes ; Singh, Ritesh Kumar . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:2:p:101-117.

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1
262010Service Systems Through the Prism of Conceptual Modeling. (2010). Winkler, Marek ; Stanicek, Zdenko . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:112-125.

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1
272013An Equilibrium Model of Online Shopping Supply Chain Networks with Service Capacity Investment. (2013). Qiang, Qiang ; Hu, Yihong . In: Service Science. RePEc:inm:orserv:v:5:y:2013:i:3:p:238-248.

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1
282010S 3 -Sustainability and Services Science: Novel Perspective and Challenge. (2010). Krcmar, Helmut ; Wolfson, Adi ; Mark, Shlomo ; Schermann, Michael ; Tavor, Dorith . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:4:p:216-224.

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1
292011Scenario Analysis of Web Service Composition based on Multi-Criteria Mathematical Goal Programming. (2011). Lee, Dong Won ; Kumara, Soundar ; Cui, LiYing . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:4:p:280-303.

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1
302011Learning Curves and Stochastic Models for Pricing and Provisioning Cloud Computing Services. (2011). Gera, Amit ; Xia, Cathy H.. In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:1:p:99-109.

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1
312009Research Note --Some Characteristics of Human Resources in the Service Sector. (2009). Berg, Daniel ; EINSPRUCH, NORMAN G.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:2:p:107-114.

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1
322010Quality of University Services: Dimensional Structure of SERVQUAL VS. ESQS. (2010). Salvador-Ferrer, Carmen Maria . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:3:p:167-176.

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1
332009Modeling the Human Side of Service Delivery. (2009). Bowen, David E.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:3:p:154-168.

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1
342010A VSA-SS Approach to Healthcare Service Systems the Triple Target of Efficiency, Effectiveness and Sustainability. (2010). Bassano, Clara ; Calabrese, Mario ; Saviano, Marialuisa . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:41-61.

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1
352011Optimization of Multi-skill Call Centers Contracts and Work-shifts. (2011). Piselli, Andrea ; Cordone, Roberto ; Ravizza, Paolo ; Righini, Giovanni . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:1:p:67-81.

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1
362012Value Transformation in the Mobile Service Ecosystem: A Study of App Store Emergence and Growth. (2012). Karla, Jurgen ; Basole, Rahul C.. In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:1:p:24-41.

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1
372009Multi-Level Coordination and Decision-Making in Service Operations. (2009). Henry, Andrew ; Wernz, Christian . In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:4:p:270-283.

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1
382013A Process Flow-Based Framework for Nurse Demand Estimation. (2013). Paul, Jomon Aliyas ; MacDonald, Leo . In: Service Science. RePEc:inm:orserv:v:5:y:2013:i:1:p:17-28.

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1
392010Descriptive Evidence on the Role of Corporate Brands in Marketing Higher Education Services. (2010). Ennew, Christine ; Kortam, Wael ; Mourad, Maha . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:3:p:154-166.

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1
402009Fostering Creativity in Service Development: Facilitating Service Innovation by the Creative Cognition Approach. (2009). Salvendy, Gavriel ; Proctor, Robert W. ; Zeng, Liang . In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:3:p:142-153.

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1
412012Structure and Dynamics of a T-Shaped Knowledge: From Individuals to Cooperating Communities of Practice. (2012). Franco, Giacomo ; Barile, Sergio ; Saviano, Marialuisa ; Nota, Giancarlo . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:2:p:161-180.

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1
422014Information Service Blueprint: A Service Blueprinting Framework for Information-Intensive Services. (2014). Kim, Kwang-Jae ; Lim, Chie-Hyeon . In: Service Science. RePEc:inm:orserv:v:6:y:2014:i:4:p:296-312.

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1
432010How Hyper-Network Analysis Helps Understand Human Networks?. (2010). Hsu, Cheng ; Wai Kin Victor Chan, ; Wai Kin Victor Chan, . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:4:p:270-280.

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1
442011Hyper-Networking of Customers, Providers, and Resources Drives New Service Business Designs: e-Commerce and Beyond. (2011). Hsu, Cheng . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:4:p:325-337.

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1
452012The Influence of After-Sales Service Determinants on Brand Loyalty Within the Premium Automotive Industry: An Empirical Comparison of Three Countries. (2012). Gunkel, Marjaana ; Hunecke, Paul . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:4:p:365-381.

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1
462010Division of Labor between Firms: Business Services, Non-Ownership-Value and the Rise of the Service Economy. (2010). Wirtz, Jochen ; Ehret, Michael . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:3:p:136-145.

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1
472009Application of Feedback Control Method to Workforce Management in a Service Supply Chain. (2009). Connors, Daniel ; Lee, Young M. ; An, Lianjun . In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:2:p:77-92.

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1
482014Do Consumers Perceive Money-Back Guarantees as Believable? The Effects of Money-Back Guarantee Generosity, Store Name Familiarity, and Perceived Price. (2014). , ; Jeng, Shih-Ping ; Huang, Li-Shia ; Chou, Yu-Jen . In: Service Science. RePEc:inm:orserv:v:6:y:2014:i:3:p:179-189.

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1

50 most relevant documents in this series (papers most cited in the last two years)


#YearTitleCited
12009The Energy Box: Locally Automated Optimal Control of Residential Electricity Usage. (2009). Livengood, Daniel ; Larson, Richard . In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:1:p:1-16.

Full description at Econpapers || Download paper

7
22012Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View. (2012). Akaka, Melissa Archpru ; Vargo, Stephen L.. In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:3:p:207-217.

Full description at Econpapers || Download paper

6
32009Service-Dominant Logic as a Foundation for Service Science: Clarifications. (2009). Akaka, Melissa Archpru ; Vargo, Stephen L.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:1:p:32-41.

Full description at Econpapers || Download paper

4
42010A Brief Review of Systems Theories and Their Managerial Applications. (2010). Mele, Cristina ; Pels, Jacqueline ; Polese, Francesco . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:126-135.

Full description at Econpapers || Download paper

4
52013Optimal Return Service Charging Policy for a Fashion Mass Customization Program. (2013). Choi, Tsan-Ming . In: Service Science. RePEc:inm:orserv:v:5:y:2013:i:1:p:56-68.

Full description at Econpapers || Download paper

3
62010Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science. (2010). Polese, Francesco ; Barile, Sergio . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:21-40.

Full description at Econpapers || Download paper

3
72012A Concept Generation Support System for Product-Service System Development. (2012). Lim, Chie-Hyeon ; Hong, Yoo-Suk ; Park, Kwangtae ; Kim, Kwang-Jae ; Lee, Jin . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:4:p:349-364.

Full description at Econpapers || Download paper

2
82012Service Commitment Strategy and Pricing Decisions in Retail Supply Chains with Risk-Averse Players. (2012). Yang, Danqin ; Choi, Tsan Ming ; Xiao, Tiaojun ; T. C. E. Cheng, . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:3:p:236-252.

Full description at Econpapers || Download paper

2
92009Service-Oriented Entrepreneurship: Service-Dominant Logic in Green Design and Healthcare. (2009). Dobrzykowski, David D. ; Callaway, Stephen K.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:4:p:225-240.

Full description at Econpapers || Download paper

2
102009Computational Thinking of Service Systems: Dynamics and Adaptiveness Modeling. (2009). Qiu, Robin G.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:1:p:42-55.

Full description at Econpapers || Download paper

2

Citing documents used to compute impact factor 2:


YearTitle
2015Sustainable management of mining operations with accidents: A mean-variance optimization model. (2015). Choi, Tsan-Ming . In: Resources Policy. RePEc:eee:jrpoli:v:46:y:2015:i:p1:p:116-122.

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2015Service supply chain management: A review of operational models. (2015). Wallace, Stein ; Wang, Yulan ; Choi, Tsan-Ming ; Shen, Bin . In: European Journal of Operational Research. RePEc:eee:ejores:v:247:y:2015:i:3:p:685-698.

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Recent citations (cites in year: CiY)


Recent citations received in 2014

YearCiting document

Recent citations received in 2013

YearCiting document
2013Channel leadership, performance and coordination in closed loop supply chains. (2013). Xu, Lei ; Li, Yongjian ; Choi, Tsan-Ming . In: International Journal of Production Economics. RePEc:eee:proeco:v:146:y:2013:i:1:p:371-380.

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Recent citations received in 2012

YearCiting document
2012A service-based systems view of cultural heritage. (2012). Saviano, Marialuisa ; Barile, Sergio ; Montella, Massimo . In: jbm - Journal of Business Market Management. RePEc:zbw:fubjbm:66006.

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Warning!! This is still an experimental service. The results of this service should be interpreted with care, especially in research assessment exercises. The processing of documents is automatic. There still are errors and omissions in the identification of references. We are working to improve the software to increase the accuracy of the results.

Source data used to compute the impact factor of RePEc series.

CitEc is a RePEc service, providing citation data for Economics since 2001. Sponsored by INOMICS. Last updated December, 1 2016. Contact: CitEc Team