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Service Science / INFORMS


0.02

Impact Factor

0.16

5-Years IF

6

5-Years H index

Main indicators


Raw data


IF AIF IF5 DOC CDO CCU CIF CIT D2Y C2Y D5Y C5Y %SC CiY II AII
19900.1000 (%)0.04
19910.09000 (%)0.04
19920.09000 (%)0.04
19930.1000 (%)0.05
19940.11000 (%)0.05
19950.2000 (%)0.07
19960.23000 (%)0.09
19970.27000 (%)0.09
19980.29000 (%)0.1
19990.32000 (%)0.13
20000.4000 (%)0.15
20010.4000 (%)0.15
20020.42000 (%)0.18
20030.44000 (%)0.19
20040.49000 (%)0.2
20050.53000 (%)0.21
20060.51000 (%)0.2
20070.45000 (%)0.18
20080.48000 (%)0.2
20090.472121450010 (22.2%)0.19
20100.45214221212111 (52.4%)0.16
20110.020.520.02226410.02194214216 (31.6%)0.2
20120.370.550.472690410.4627431664301 (3.7%)10.040.2
20130.10.620.1620110150.14114859014 (%)10.050.22
20140.070.640.120130110.08946311011 (%)0.21
20150.080.690.122152180.12240310911 (%)0.22
20160.020.850.1622174330.19242111018 (%)0.26
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CCU: Cumulative number of citations to papers published until year y
CIF: Cumulative impact factor
CIT: Number of citations to papers published in year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y

 

50 most cited documents in this series:


#YearTitleCited
12009The Energy Box: Locally Automated Optimal Control of Residential Electricity Usage. (2009). Livengood, Daniel ; Larson, Richard . In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:1:p:1-16.

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14
22009Service-Dominant Logic as a Foundation for Service Science: Clarifications. (2009). Akaka, Melissa Archpru ; Vargo, Stephen L.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:1:p:32-41.

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14
32012Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View. (2012). Akaka, Melissa Archpru ; Vargo, Stephen L.. In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:3:p:207-217.

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7
42009Computational Thinking of Service Systems: Dynamics and Adaptiveness Modeling. (2009). Qiu, Robin G.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:1:p:42-55.

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7
52010A Brief Review of Systems Theories and Their Managerial Applications. (2010). Mele, Cristina ; Pels, Jacqueline ; Polese, Francesco . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:126-135.

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7
62013Optimal Return Service Charging Policy for a Fashion Mass Customization Program. (2013). Choi, Tsan-Ming . In: Service Science. RePEc:inm:orserv:v:5:y:2013:i:1:p:56-68.

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6
72010Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science. (2010). Polese, Francesco ; Barile, Sergio . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:21-40.

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5
82011The Impact of Operations Performance on Customer Loyalty. (2011). KUMAR, VIKAS ; Batista, Luciano ; Maull, Roger . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:2:p:158-171.

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5
92012Service Commitment Strategy and Pricing Decisions in Retail Supply Chains with Risk-Averse Players. (2012). Yang, Danqin ; Choi, Tsan Ming ; Xiao, Tiaojun ; T. C. E. Cheng, . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:3:p:236-252.

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4
102012Value Cocreation in Service Platform Business Models. (2012). Smedlund, Anssi . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:1:p:79-88.

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4
112010An Integrated SS-VSA Analysis of Changing Job Roles. (2010). Bassano, Clara ; Piciocchi, Paolo ; Spohrer, Jim ; Golinelli, Gaetano M.. In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:1-20.

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4
122011Better Place: A Case Study of the Reciprocal Relations Between Sustainability and Service. (2011). Krcmar, Helmut ; Wolfson, Adi ; Mark, Shlomo ; Schermann, Michael ; Tavor, Dorith . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:2:p:172-181.

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4
132009ER-SERVCOMPSQUAL: A Measure of E-Retailing Service Components Quality. (2009). Rossiter, John R.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:4:p:212-224.

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3
142010A Stochastic Model of Resource Allocation for Service Systems. (2010). Badinelli, Ralph . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:76-91.

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3
152014A Universal Appointment Rule with Patient Classification for Service Times, No-Shows, and Walk-Ins. (2014). Cayirli, Tugba ; Yang, Kum Khiong. In: Service Science. RePEc:inm:orserv:v:6:y:2014:i:4:p:274-295.

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3
162011Reducing Risk or Increasing Profit? Provider Decisions in Agreement Networks. (2011). Blau, Benjamin ; Michalk, Wibke ; Filipova-Neumann, Lilia ; Weinhardt, Christof . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:3:p:206-222.

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3
172012Perspective Shifts in Marketing: Toward a Paradigm Change?. (2012). Polese, Francesco ; Barile, Sergio ; Saviano, Marialuisa ; Golinelli, Gaetano M.. In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:2:p:121-134.

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3
182009Service-Oriented Entrepreneurship: Service-Dominant Logic in Green Design and Healthcare. (2009). Dobrzykowski, David D. ; Callaway, Stephen K.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:4:p:225-240.

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3
192012A Concept Generation Support System for Product-Service System Development. (2012). Lim, Chie-Hyeon ; Hong, Yoo-Suk ; Park, Kwangtae ; Kim, Kwang-Jae ; Lee, Jin . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:4:p:349-364.

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3
202014Information Service Blueprint: A Service Blueprinting Framework for Information-Intensive Services. (2014). Kim, Kwang-Jae ; Lim, Chie-Hyeon . In: Service Science. RePEc:inm:orserv:v:6:y:2014:i:4:p:296-312.

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2
212009Using Survey Data to Design a RFID Centric Service System for Hospitals. (2009). Chattopadhyay, Arunabh ; Mogre, Riccardo ; Gadh, Rajit . In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:3:p:189-206.

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2
222011Learning Curves and Stochastic Models for Pricing and Provisioning Cloud Computing Services. (2011). Gera, Amit ; Xia, Cathy H.. In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:1:p:99-109.

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2
232013An Equilibrium Model of Online Shopping Supply Chain Networks with Service Capacity Investment. (2013). Qiang, Qiang ; Hu, Yihong . In: Service Science. RePEc:inm:orserv:v:5:y:2013:i:3:p:238-248.

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2
242012Value Transformation in the Mobile Service Ecosystem: A Study of App Store Emergence and Growth. (2012). Karla, Jurgen ; Basole, Rahul C.. In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:1:p:24-41.

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2
252013Green Service Practices: Performance Implications and the Role of Environmental Management Systems. (2013). Wong, Chee Yew ; Boon-Itt, Sakun ; Christina W. Y. Wong, . In: Service Science. RePEc:inm:orserv:v:5:y:2013:i:1:p:69-84.

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2
262010Applying Social Network Analysis to Discover Service Innovation within Agile Service Networks. (2010). Whelan, Eoin ; Carroll, Noel ; Richardson, Ita . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:4:p:225-244.

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1
272015A Multiproduct Network Economic Model of Cybercrime in Financial Services. (2015). Nagurney, Anna . In: Service Science. RePEc:inm:orserv:v:7:y:2015:i:1:p:70-81.

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1
282011Defining Service and Non-Service Exchanges. (2011). Kayastha, Sandeep . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:4:p:313-324.

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1
292010Service Systems and Requisite Variety. (2010). Godsiff, Phil . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:92-101.

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1
302014Do Consumers Perceive Money-Back Guarantees as Believable? The Effects of Money-Back Guarantee Generosity, Store Name Familiarity, and Perceived Price. (2014). , ; Jeng, Shih-Ping ; Huang, Li-Shia ; Chou, Yu-Jen . In: Service Science. RePEc:inm:orserv:v:6:y:2014:i:3:p:179-189.

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1
312011A Service Perspective on the Marketization of Undergraduate Education. (2011). Judson, Kimberly M. ; Taylor, Steven A.. In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:2:p:110-126.

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1
322009Interactive Method for Service Design Using Computer Simulation. (2009). Furuta, Kazuo ; Makino, Yuki ; Kanno, Taro ; Mase, Takamichi ; Yoshihara, Shigeki . In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:2:p:121-134.

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1
332010Service Systems Through the Prism of Conceptual Modeling. (2010). Winkler, Marek ; Stanicek, Zdenko . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:112-125.

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1
342013A Process Flow-Based Framework for Nurse Demand Estimation. (2013). Paul, Jomon Aliyas ; MacDonald, Leo . In: Service Science. RePEc:inm:orserv:v:5:y:2013:i:1:p:17-28.

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1
352010S 3 -Sustainability and Services Science: Novel Perspective and Challenge. (2010). Krcmar, Helmut ; Wolfson, Adi ; Mark, Shlomo ; Schermann, Michael ; Tavor, Dorith . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:4:p:216-224.

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1
362011Scenario Analysis of Web Service Composition based on Multi-Criteria Mathematical Goal Programming. (2011). Lee, Dong Won ; Kumara, Soundar ; Cui, LiYing . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:4:p:280-303.

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1
372014Service Competition and Service War: A Game-Theoretic Analysis. (2014). Choi, Tsan-Ming ; Chiu, Chun-Hung ; Xu, Lei ; Li, Yongjian . In: Service Science. RePEc:inm:orserv:v:6:y:2014:i:1:p:63-76.

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1
382016Is Investing in Social Media Really Worth It? How Brand Actions and User Actions Influence Brand Value. (2016). Colicev, Anatoli ; Vinzi, Vincenzo Esposito ; Oaconnor, Peter . In: Service Science. RePEc:inm:orserv:v:8:y:2016:i:2:p:152-168.

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1
392009Research Note --Some Characteristics of Human Resources in the Service Sector. (2009). Berg, Daniel ; EINSPRUCH, NORMAN G.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:2:p:107-114.

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1
402012Nonfixed Retirement Age for University Professors: Modeling Its Effects on New Faculty Hires. (2012). Diaz, Mauricio Gomez ; Larson, Richard C.. In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:1:p:69-78.

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1
412012Magnified Effects of Changes in NIH Research Funding Levels. (2012). Diaz, Mauricio Gomez ; Larson, Richard C. ; Ghaffarzadegan, Navid . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:4:p:382-395.

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1
422010Quality of University Services: Dimensional Structure of SERVQUAL VS. ESQS. (2010). Salvador-Ferrer, Carmen Maria . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:3:p:167-176.

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1
432009Modeling the Human Side of Service Delivery. (2009). Bowen, David E.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:3:p:154-168.

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1
442012Structure and Dynamics of a T-Shaped Knowledge: From Individuals to Cooperating Communities of Practice. (2012). Franco, Giacomo ; Barile, Sergio ; Saviano, Marialuisa ; Nota, Giancarlo . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:2:p:161-180.

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1
452010A VSA-SS Approach to Healthcare Service Systems the Triple Target of Efficiency, Effectiveness and Sustainability. (2010). Bassano, Clara ; Calabrese, Mario ; Saviano, Marialuisa . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:41-61.

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1
462011Optimization of Multi-skill Call Centers Contracts and Work-shifts. (2011). Piselli, Andrea ; Cordone, Roberto ; Ravizza, Paolo ; Righini, Giovanni . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:1:p:67-81.

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1
472016Understanding Online Hotel Reviews Through Automated Text Analysis. (2016). Gavirneni, Srinagesh ; Goh, Joel ; Han, Hyunjeong Aspringa ; Mankad, Shawn . In: Service Science. RePEc:inm:orserv:v:8:y:2016:i:2:p:124-138.

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1
482009Multi-Level Coordination and Decision-Making in Service Operations. (2009). Henry, Andrew ; Wernz, Christian . In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:4:p:270-283.

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1
492012The Influence of After-Sales Service Determinants on Brand Loyalty Within the Premium Automotive Industry: An Empirical Comparison of Three Countries. (2012). Gunkel, Marjaana ; Hunecke, Paul . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:4:p:365-381.

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1
502010Descriptive Evidence on the Role of Corporate Brands in Marketing Higher Education Services. (2010). Ennew, Christine ; Kortam, Wael ; Mourad, Maha . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:3:p:154-166.

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1

50 most relevant documents in this series (papers most cited in the last two years)


#YearTitleCited
12009Service-Dominant Logic as a Foundation for Service Science: Clarifications. (2009). Akaka, Melissa Archpru ; Vargo, Stephen L.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:1:p:32-41.

Full description at Econpapers || Download paper

7
22012Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View. (2012). Akaka, Melissa Archpru ; Vargo, Stephen L.. In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:3:p:207-217.

Full description at Econpapers || Download paper

7
32009The Energy Box: Locally Automated Optimal Control of Residential Electricity Usage. (2009). Livengood, Daniel ; Larson, Richard . In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:1:p:1-16.

Full description at Econpapers || Download paper

5
42010Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science. (2010). Polese, Francesco ; Barile, Sergio . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:21-40.

Full description at Econpapers || Download paper

4
52010A Brief Review of Systems Theories and Their Managerial Applications. (2010). Mele, Cristina ; Pels, Jacqueline ; Polese, Francesco . In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:126-135.

Full description at Econpapers || Download paper

4
62012Value Cocreation in Service Platform Business Models. (2012). Smedlund, Anssi . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:1:p:79-88.

Full description at Econpapers || Download paper

3
72011The Impact of Operations Performance on Customer Loyalty. (2011). KUMAR, VIKAS ; Batista, Luciano ; Maull, Roger . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:2:p:158-171.

Full description at Econpapers || Download paper

3
82013Optimal Return Service Charging Policy for a Fashion Mass Customization Program. (2013). Choi, Tsan-Ming . In: Service Science. RePEc:inm:orserv:v:5:y:2013:i:1:p:56-68.

Full description at Econpapers || Download paper

3
92012A Concept Generation Support System for Product-Service System Development. (2012). Lim, Chie-Hyeon ; Hong, Yoo-Suk ; Park, Kwangtae ; Kim, Kwang-Jae ; Lee, Jin . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:4:p:349-364.

Full description at Econpapers || Download paper

2
102012Service Commitment Strategy and Pricing Decisions in Retail Supply Chains with Risk-Averse Players. (2012). Yang, Danqin ; Choi, Tsan Ming ; Xiao, Tiaojun ; T. C. E. Cheng, . In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:3:p:236-252.

Full description at Econpapers || Download paper

2
112014A Universal Appointment Rule with Patient Classification for Service Times, No-Shows, and Walk-Ins. (2014). Cayirli, Tugba ; Yang, Kum Khiong. In: Service Science. RePEc:inm:orserv:v:6:y:2014:i:4:p:274-295.

Full description at Econpapers || Download paper

2
122011Better Place: A Case Study of the Reciprocal Relations Between Sustainability and Service. (2011). Krcmar, Helmut ; Wolfson, Adi ; Mark, Shlomo ; Schermann, Michael ; Tavor, Dorith . In: Service Science. RePEc:inm:orserv:v:3:y:2011:i:2:p:172-181.

Full description at Econpapers || Download paper

2
132013Green Service Practices: Performance Implications and the Role of Environmental Management Systems. (2013). Wong, Chee Yew ; Boon-Itt, Sakun ; Christina W. Y. Wong, . In: Service Science. RePEc:inm:orserv:v:5:y:2013:i:1:p:69-84.

Full description at Econpapers || Download paper

2
142012Value Transformation in the Mobile Service Ecosystem: A Study of App Store Emergence and Growth. (2012). Karla, Jurgen ; Basole, Rahul C.. In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:1:p:24-41.

Full description at Econpapers || Download paper

2
152013An Equilibrium Model of Online Shopping Supply Chain Networks with Service Capacity Investment. (2013). Qiang, Qiang ; Hu, Yihong . In: Service Science. RePEc:inm:orserv:v:5:y:2013:i:3:p:238-248.

Full description at Econpapers || Download paper

2
162009Service-Oriented Entrepreneurship: Service-Dominant Logic in Green Design and Healthcare. (2009). Dobrzykowski, David D. ; Callaway, Stephen K.. In: Service Science. RePEc:inm:orserv:v:1:y:2009:i:4:p:225-240.

Full description at Econpapers || Download paper

2

Citing documents used to compute impact factor 1:


YearTitle
2016An evaluation scheme for product–service system models: development of evaluation criteria and case studies. (2016). Kim, Kwang-Jae ; Park, Kwangtae ; Hong, Yoo-Suk ; Lee, Dong-Hee ; Lim, Chie-Hyeon ; Heo, Jun-Yeon . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0280-3.

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Recent citations (cites in year: CiY)


Recent citations received in 2016

YearCiting document

Recent citations received in 2015

YearCiting document

Recent citations received in 2014

YearCiting document

Recent citations received in 2013

YearCiting document
2013Channel leadership, performance and coordination in closed loop supply chains. (2013). Xu, Lei ; Li, Yongjian ; Choi, Tsan-Ming . In: International Journal of Production Economics. RePEc:eee:proeco:v:146:y:2013:i:1:p:371-380.

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Warning!! This is still an experimental service. The results of this service should be interpreted with care, especially in research assessment exercises. The processing of documents is automatic. There still are errors and omissions in the identification of references. We are working to improve the software to increase the accuracy of the results.

Source data used to compute the impact factor of RePEc series.

CitEc is a RePEc service, providing citation data for Economics since 2001. Sponsored by INOMICS. Last updated December, 1st 2017. Contact: CitEc Team