Citation analysis for The Service Industries Journal / Taylor & Francis Journals

The Service Industries Journal / Taylor & Francis Journals

0.21

Impact Factor

0.26

5-Years IF

5-Years H index

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ]
[more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw data

	IF	AIF	IF5	DOC	CDO	CCU	CIF	CIT	D2Y	C2Y	D5Y	C5Y	%SC	CiY	II	AII
1990		0.1			0				0		0		(%)			0.04
1991		0.1			0				0		0		(%)			0.04
1992		0.09			0				0		0		(%)			0.04
1993		0.11			0				0		0		(%)			0.05
1994		0.12			0				0		0		(%)			0.04
1995		0.19			0				0		0		(%)			0.07
1996		0.23			0				0		0		(%)			0.09
1997		0.26		39	39			93	0		0		10 (10.8%)			0.09
1998		0.28		56	95	2	0.02	114	39		39		4 (3.5%)	2	0.04	0.1
1999	0.03	0.32	0.03	49	144	3	0.02	111	95	3	95	3	8 (7.2%)			0.13
2000	0.03	0.39	0.06	51	195	8	0.04	79	105	3	144	8	8 (10.1%)			0.15
2001	0.03	0.39	0.02	20	215	5	0.02	363	100	3	195	4	3 (%)	1	0.05	0.14
2002	0.13	0.4	0.06	22	237	20	0.08	268	71	9	215	13	1 (%)	1	0.05	0.17
2003	0.64	0.43	0.17	53	290	36	0.12	139	42	27	198	33	8 (5.8%)	1	0.02	0.18
2004	0.41	0.48	0.27	51	341	63	0.18	172	75	31	195	52	19 (11%)	2	0.04	0.19
2005	0.06	0.52	0.37	56	397	77	0.19	170	104	6	197	73	15 (8.8%)			0.2
2006	0.06	0.51	0.3	70	467	76	0.16	149	107	6	202	60	18 (12.1%)	1	0.01	0.2
2007	0.03	0.45	0.17	126	593	85	0.14	183	126	4	252	44	16 (8.7%)			0.18
2008	0.08	0.48	0.14	207	800	145	0.18	240	196	15	356	51	19 (7.9%)			0.2
2009	0.02	0.49	0.06	132	932	129	0.14	154	333	6	510	33	14 (9.1%)			0.19
2010	0.08	0.46	0.1	135	1067	186	0.17	42	339	28	591	62	(%)			0.17
2011	0.05	0.49	0.1	76	1143	213	0.19	34	267	13	670	68	(%)	1	0.01	0.19
2012	0.04	0.52	0.1	36	1179	180	0.15	59	211	8	676	68	1 (1.7%)			0.19
2013	0.06	0.58	0.1	104	1283	234	0.18	130	112	7	586	61	10 (7.7%)	3	0.03	0.2
2014	0.16	0.6	0.11	75	1358	217	0.16	78	140	22	483	53	4 (5.1%)	3	0.04	0.2
2015	0.21	0.61	0.15	56	1414	250	0.18	48	179	38	426	64	9 (18.8%)	2	0.04	0.19
2016	0.27	0.68	0.24	46	1460	298	0.2	13	131	35	347	83	4 (30.8%)	1	0.02	0.2
2017	0.21	0.73	0.26	52	1512	264	0.17	4	102	21	317	83	(%)			0.22

IF:	Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for series in RePEc in year y
IF5:	Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CCU:	Cumulative number of citations to papers published until year y
CIF:	Cumulative impact factor
CIT:	Number of citations to papers published in year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series:

#	Year	Title	Cited
1	2001	Introduction. (2001). Akehurst, G. ; Illeris, S.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:1:p:1-4. Full description at Econpapers \|\| Download paper	315
2	2002	Introduction. (2002). Akehurst, G. ; Illeris, S.. In: The Service Industries Journal. RePEc:taf:servic:v:22:y:2002:i:1:p:1-3. Full description at Econpapers \|\| Download paper	253
3	1997	Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455. Full description at Econpapers \|\| Download paper	60
4	1998	The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, FaÃÂ¯z ; Faïz Gallouj, ; Gadrey, Jean . In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15. Full description at Econpapers \|\| Download paper	41
5	2003	Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30. Full description at Econpapers \|\| Download paper	38
6		Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771. Full description at Econpapers \|\| Download paper	25
7	2003	What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66. Full description at Econpapers \|\| Download paper	23
8	2009	Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902. Full description at Econpapers \|\| Download paper	23
9	2004	The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130. Full description at Econpapers \|\| Download paper	23
10	2003	Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129. Full description at Econpapers \|\| Download paper	23
11	2004	Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130. Full description at Econpapers \|\| Download paper	22
12	2005	A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445. Full description at Econpapers \|\| Download paper	21
13	2008	Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356. Full description at Econpapers \|\| Download paper	21
14	2005	How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271. Full description at Econpapers \|\| Download paper	20
15	1999	The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25. Full description at Econpapers \|\| Download paper	18
16	2009	The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136. Full description at Econpapers \|\| Download paper	18
17	2014	The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398. Full description at Econpapers \|\| Download paper	17
18		The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88. Full description at Econpapers \|\| Download paper	17
19	2007	Knowledge Intensive Business Services and Urban Industrial Development. (2007). Aslesen, Heidi ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338. Full description at Econpapers \|\| Download paper	17
20	2005	The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889. Full description at Econpapers \|\| Download paper	16
21	2007	Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707. Full description at Econpapers \|\| Download paper	15
22	2000	A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109. Full description at Econpapers \|\| Download paper	15
23		Accounting for operating environments in measuring water utilitiesâ managerial efficiency. (2006). Picazo-Tadeo, Andres. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2006:i:6:p:761-773. Full description at Econpapers \|\| Download paper	14
24	2008	Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation. (2008). Jan, Chyanlong ; Chiu, Yung-Ho ; Wang, Pen-Chun ; Shen, Da-Bai. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:479-496. Full description at Econpapers \|\| Download paper	14
25	2008	Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51. Full description at Econpapers \|\| Download paper	14
26	2005	Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Lieu, Pang-Tien ; Chiu, Yung-Ho ; Yeh, Tsai-Lien . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944. Full description at Econpapers \|\| Download paper	13
27	2003	Capital Utilisation and Scale in the English and Welsh Water Industry. (2003). Ashton, john. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:5:p:137-149. Full description at Econpapers \|\| Download paper	13
28	1999	Service Recovery Strategies for Single and Double Deviation Scenarios. (1999). Fern, Adrian ; Johnston, Robert . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:69-82. Full description at Econpapers \|\| Download paper	13
29	2007	Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604. Full description at Econpapers \|\| Download paper	13
30	2004	Innovation, consumption and services: encapsulation and the combinatorial role of services. (2004). Howells, Jeremy . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:19-36. Full description at Econpapers \|\| Download paper	13
31	2014	A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294. Full description at Econpapers \|\| Download paper	12
32	1998	Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124. Full description at Econpapers \|\| Download paper	12
33	2006	Innovation in care services for the elderly. (2006). Gallouj, FaÃÂ¯z ; Djellal, Faridah ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:3:p:303-327. Full description at Econpapers \|\| Download paper	12
34	1998	Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115. Full description at Econpapers \|\| Download paper	12
35	2009	Exporter performance in the German business services sector. (2009). Vogel, Alexander. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2009:i:7:p:1015-1031. Full description at Econpapers \|\| Download paper	12
36	2008	Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670. Full description at Econpapers \|\| Download paper	12
37	2010	Efficiency and total factor productivity change of Malaysian commercial banks. (2010). Saal, David ; Battisti, Giuliana ; Abdul-Majid, Mariani. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:13:p:2117-2143. Full description at Econpapers \|\| Download paper	12
38	2007	A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124. Full description at Econpapers \|\| Download paper	12
39	2001	Combining Operations and Marketing to Manage Capacity and Demand in Services. (2001). Klassen, K. J. ; Rohleder, T. R.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:1-30. Full description at Econpapers \|\| Download paper	11
40	2005	A comparative study of innovation behaviour in Singapores KIBS and manufacturing firms. (2005). Wong, Poh ; He, Zi-Lin. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:1:p:23-42. Full description at Econpapers \|\| Download paper	10
41	2005	Services and the changing economic base of regions in the united states. (2005). Beyers, William B.. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:461-476. Full description at Econpapers \|\| Download paper	10
42	2009	The case of market and system failures in services innovation. (2009). Rubalcaba, Luis ; Gallego, Jorge ; Den Hertog, Pim. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:4:p:549-566. Full description at Econpapers \|\| Download paper	10
43	2009	An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652. Full description at Econpapers \|\| Download paper	10
44	2006	An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38. Full description at Econpapers \|\| Download paper	10
45	2010	Determinants of the export behaviour of German business services companies. (2010). Vogel, Alexander ; Eickelpasch, Alexander. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:4:p:513-526. Full description at Econpapers \|\| Download paper	9
46	2008	Ecommerce and hotel performance: three-stage DEA analysis. (2008). Lo, Chang-Fang ; Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:529-540. Full description at Econpapers \|\| Download paper	9
47	2008	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138. Full description at Econpapers \|\| Download paper	9
48	2001	Measuring the Performance of New Service Development Activities. (2001). Storey, C. ; Kelly, D.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:71-90. Full description at Econpapers \|\| Download paper	9
49	2012	Service characteristics as moderators of the entry mode choice: empirical evidence in the hotel industry. (2012). Villar, Cristina ; Pla-Barber, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1137-1148. Full description at Econpapers \|\| Download paper	9
50	2013	The role of entrepreneurial orientation in service firms: empirical evidence from Austria. (2013). Kraus, Sascha. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:5:p:427-444. Full description at Econpapers \|\| Download paper	9

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	1997	Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455. Full description at Econpapers \|\| Download paper	21
2	2009	Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771. Full description at Econpapers \|\| Download paper	17
3	2014	The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398. Full description at Econpapers \|\| Download paper	13
4	2009	Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902. Full description at Econpapers \|\| Download paper	11
5	2014	A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294. Full description at Econpapers \|\| Download paper	10
6	2003	Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129. Full description at Econpapers \|\| Download paper	10
7	1999	The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25. Full description at Econpapers \|\| Download paper	9
8	2000	A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109. Full description at Econpapers \|\| Download paper	8
9	2004	The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130. Full description at Econpapers \|\| Download paper	8
10	2007	A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124. Full description at Econpapers \|\| Download paper	8
11	2004	Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130. Full description at Econpapers \|\| Download paper	8
12	2008	Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51. Full description at Econpapers \|\| Download paper	7
13	2011	An overview of the service industries future (priorities: linking past and future). (2011). Soriano, Domingo Ribeiro ; Huarng, Kun-Huang ; Parellada, Francesc Sole . In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2011:i:1:p:1-6. Full description at Econpapers \|\| Download paper	7
14	2012	Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505. Full description at Econpapers \|\| Download paper	6
15	2012	Internationalization of service industry firms: understanding distinctive characteristics. (2012). Pla-Barber, Jose ; Ghauri, Pervez N.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1007-1010. Full description at Econpapers \|\| Download paper	6
16	2009	The measurement of the construct satisfaction in higher education. (2009). Raposo, MÃÂ¡rio ; Alves, Helena. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:2:p:203-218. Full description at Econpapers \|\| Download paper	6
17	2013	The role of entrepreneurial orientation in service firms: empirical evidence from Austria. (2013). Kraus, Sascha. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:5:p:427-444. Full description at Econpapers \|\| Download paper	6
18	2006	An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38. Full description at Econpapers \|\| Download paper	6
19	2013	Perceived importance of native language use in service encounters. (2013). Holmqvist, Jonas ; Van Vaerenbergh, Yves . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:15-16:p:1659-1671. Full description at Econpapers \|\| Download paper	6
20	2012	The link between innovation and productivity in Estonias services sector. (2012). Vahter, Priit ; Masso, Jaan. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:16:p:2527-2541. Full description at Econpapers \|\| Download paper	6
21	1998	Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115. Full description at Econpapers \|\| Download paper	6
22	1998	Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124. Full description at Econpapers \|\| Download paper	6
23	2013	Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction. (2013). Seck, Anne Marianne ; Philippe, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:6:p:565-579. Full description at Econpapers \|\| Download paper	5
24	2005	A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445. Full description at Econpapers \|\| Download paper	5
25	2005	Country and destination image -- different or similar image concepts?. (2005). Kleppe, Ingeborg Astrid ; Mossberg, Lena . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:493-503. Full description at Econpapers \|\| Download paper	5
26	2003	Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30. Full description at Econpapers \|\| Download paper	5
27	2015	Do innovation spillovers impact employment and skill upgrading?. (2015). Damijan, Joze ; Stare, Metka. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:13:p:728-745. Full description at Econpapers \|\| Download paper	5
28	2005	How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271. Full description at Econpapers \|\| Download paper	5
29	2008	Ecommerce and hotel performance: three-stage DEA analysis. (2008). Lo, Chang-Fang ; Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:529-540. Full description at Econpapers \|\| Download paper	5
30	2007	Knowledge Intensive Business Services and Urban Industrial Development. (2007). Aslesen, Heidi ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338. Full description at Econpapers \|\| Download paper	5
31	2008	Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation. (2008). Jan, Chyanlong ; Chiu, Yung-Ho ; Wang, Pen-Chun ; Shen, Da-Bai. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:479-496. Full description at Econpapers \|\| Download paper	5
32	2008	Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670. Full description at Econpapers \|\| Download paper	5
33	2006	Determinants of ethnic minority entrepreneurial growth in the catering sector. (2006). Altinay, Eser . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:2:p:203-221. Full description at Econpapers \|\| Download paper	5
34	2015	Trust disposition, trust antecedents, trust, and behavioral intention. (2015). Wang, Stephen W ; Hsieh, Chia-Hung ; Ngamsiriudom, Waros . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:555-572. Full description at Econpapers \|\| Download paper	4
35	2008	International franchise partner selection and chain performance through the lens of organisational learning. (2008). Wang, Catherine L. ; Altinay, Levent. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:2:p:225-238. Full description at Econpapers \|\| Download paper	4
36	2012	Service characteristics as moderators of the entry mode choice: empirical evidence in the hotel industry. (2012). Villar, Cristina ; Pla-Barber, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1137-1148. Full description at Econpapers \|\| Download paper	4
37	2003	What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66. Full description at Econpapers \|\| Download paper	4
38	2015	Transformative service networks: cocreated value as well-being. (2015). Black, Hulda G ; Gallan, Andrew S. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:15-16:p:826-845. Full description at Econpapers \|\| Download paper	4
39	2009	An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652. Full description at Econpapers \|\| Download paper	4
40	2007	Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604. Full description at Econpapers \|\| Download paper	4
41	1998	Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination. (1998). Dorsch, Michael J ; Grove, Stephen J ; FISK, RAYMOND P. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:116-134. Full description at Econpapers \|\| Download paper	4
42	2009	Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use. (2009). AldÃÂ¡s, JoaquÃÂn ; Ruiz-Mafe, Carla ; Sanz-Blas, Silvia ; Aldas-Manzano, Joaquin ; Lassala-Navarre, Carlos . In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2009:i:7:p:1165-1190. Full description at Econpapers \|\| Download paper	4
43	2007	Self-Service Technology and the Service Encounter. (2007). Beatson, Amanda ; Lee, Nick ; Coote, Leonard V.. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:1:p:75-89. Full description at Econpapers \|\| Download paper	4
44	2013	Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199. Full description at Econpapers \|\| Download paper	4
45	2015	Novelty-focussed document mapping to identify new service opportunities. (2015). Lee, Changyong. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:6:p:345-361. Full description at Econpapers \|\| Download paper	4
46	1999	The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88. Full description at Econpapers \|\| Download paper	3
47	2012	The impact of professional service firmsâ expansion challenges on internationalization processes and performance. (2012). Abdelzaher, Dina M.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:10:p:1721-1738. Full description at Econpapers \|\| Download paper	3
48	2012	Location decisions of new âKnowledge Intensive Service Activityâ firms: the rural--urban divide. (2012). Lafuente, Esteban ; Serarols, Christian ; Vaillant, Yancy. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:16:p:2543-2563. Full description at Econpapers \|\| Download paper	3
49	2005	The intrapreneur role of the development directors in an international hotel group. (2005). Altinay, Levent. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:3:p:403-419. Full description at Econpapers \|\| Download paper	3
50	2014	Corporate sustainability in action. (2014). Caruana, Albert ; Sebastiani, Roberta ; Montagnini, Francesca ; Corsaro, Daniela. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:7:p:584-603. Full description at Econpapers \|\| Download paper	3

Citing documents used to compute impact factor 21:

Year	Title
2017	A composite measure of performanceâexpectation and performance-only measures. (2017). Park, Sang-June ; Yi, Youjae. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:15-16:p:936-947. Full description at Econpapers \|\| Download paper
2017	Assessing the effect of organic-food short storytelling on consumer response. (2017). Nie, Yong You ; Ji, Dun ; da Liang, Austin Rong. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:15-16:p:968-985. Full description at Econpapers \|\| Download paper
2017	From mandatory to voluntary: consumer cooperation and citizenship behaviour. (2017). Tsai, Ching-Yi Daphne ; Huang, Stephen Chi-Tsun ; Wu, Shih-Hao. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:521-543. Full description at Econpapers \|\| Download paper
2017	Do independent hotels benefit from the presence of branded ones?. (2017). Yang, Yang ; Mao, Zhenxing . In: Journal of Business Research. RePEc:eee:jbrese:v:76:y:2017:i:c:p:108-117. Full description at Econpapers \|\| Download paper
2017	Case study: Wellness, tourism and small business development in a UK coastal resort: Public engagement in practice. (2017). Page, Stephen J ; Hemingway, Ann ; Ladkin, Adele ; FYALL, ALAN ; Johns, Nick ; Hartwell, Heather. In: Tourism Management. RePEc:eee:touman:v:60:y:2017:i:c:p:466-477. Full description at Econpapers \|\| Download paper
2017	Investigation of the Effects of Task Technology Fit, Attitude and Trust on Intention to Adopt Mobile Banking: Placing the Mediating Role of Trialability. (2017). Changchun, Gao ; Akram, Tayyaba ; Haider, Muhammad Jamal. In: International Business Research. RePEc:ibn:ibrjnl:v:10:y:2017:i:4:p:77-91. Full description at Econpapers \|\| Download paper
2017	Understanding value-creating practices in social media-based brand communities. (2017). Sorensen, Anne ; Drennan, Judy. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:15-16:p:986-1007. Full description at Econpapers \|\| Download paper
2017	Innovation Effects on Employment in High-Tech and Low-Tech industries: Evidence from Large International Firms within the Triad. (2017). Vinci, Concetto Paolo ; Aldieri, Luigi. In: MPRA Paper. RePEc:pra:mprapa:76398. Full description at Econpapers \|\| Download paper
2017	Firm growth, R&D expenditures and exports: An empirical analysis of italian SMEs. (2017). Grassi, Emanuele ; Di Cintio, Marco ; Ghosh, Sucharita. In: Research Policy. RePEc:eee:respol:v:46:y:2017:i:4:p:836-852. Full description at Econpapers \|\| Download paper
2017	Market value analysis of a Chinese e-commerce holding group: a multicriteria approach. (2017). Julia-Igual, J F ; Berne-Lafuente, I ; Cervello-Royo, R. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0316-3. Full description at Econpapers \|\| Download paper
2017	Assessing the effect of organic-food short storytelling on consumer response. (2017). Nie, Yong You ; Ji, Dun ; da Liang, Austin Rong. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:15-16:p:968-985. Full description at Econpapers \|\| Download paper
2017	Impact of studentsâ experiences on brand image perception: the case of Vietnamese higher education. (2017). Thi, VO ; Phuong, Hoang Doan . In: International Review on Public and Nonprofit Marketing. RePEc:spr:irpnmk:v:14:y:2017:i:2:d:10.1007_s12208-016-0171-x. Full description at Econpapers \|\| Download paper
2017	The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Nguyen, LE ; Thuy, Pham Ngoc ; Tram, Pham Ngoc . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers \|\| Download paper
2017	How do you feel today? Managing patient emotions during health care experiences to enhance well-being. (2017). McColl-Kennedy, Janet R ; Verma, Rohit ; Lervik-Olsen, Line ; Orsingher, Chiara ; Gallan, Andrew S ; Danaher, Tracey S. In: Journal of Business Research. RePEc:eee:jbrese:v:79:y:2017:i:c:p:247-259. Full description at Econpapers \|\| Download paper
2017	Progress in dark tourism and thanatourism research: An uneasy relationship with heritage tourism. (2017). Light, Duncan. In: Tourism Management. RePEc:eee:touman:v:61:y:2017:i:c:p:275-301. Full description at Econpapers \|\| Download paper
2017	Management challenges with the maintenance of tourism experience concept innovations: Toward a new research agenda. (2017). Eide, Dorthe ; Sundbo, Jon ; Fuglsang, Lars . In: Tourism Management. RePEc:eee:touman:v:63:y:2017:i:c:p:452-463. Full description at Econpapers \|\| Download paper
2017	A Framework of Sustainable Service Supply Chain Management: A Literature Review and Research Agenda. (2017). Liu, Weihua ; Wei, Wanying ; Bai, Enze . In: Sustainability. RePEc:gam:jsusta:v:9:y:2017:i:3:p:421-:d:92880. Full description at Econpapers \|\| Download paper
2017	Service supply chain management process capabilities: Measurement development. (2017). Boon-Itt, Sakun ; Wong, Chee Yew. In: International Journal of Production Economics. RePEc:eee:proeco:v:193:y:2017:i:c:p:1-11. Full description at Econpapers \|\| Download paper
2017	The identification of new service opportunities: a case-based morphological analysis. (2017). Geum, Youngjung ; Seol, Hyunju ; Lee, Hakyeon ; Min, Hyejong . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-015-0300-3. Full description at Econpapers \|\| Download paper
2017	Novelty-focused weak signal detection in futuristic data: Assessing the rarity and paradigm unrelatedness of signals. (2017). Kim, Jieun ; Lee, Changyong. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:120:y:2017:i:c:p:59-76. Full description at Econpapers \|\| Download paper
2017	Stochastic service life cycle analysis using customer reviews. (2017). Kim, Juram ; Lee, Changyong. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:296-316. Full description at Econpapers \|\| Download paper

Recent citations (cites in year: CiY)

Recent citations received in 2017

Year	Citing document

Recent citations received in 2016

Year	Citing document
2016	A framework for innovative service design. (2016). Sudharshan, Devanathan ; Liu, Ben S ; Furrer, Olivier ; Tsiotsou, Rodoula H. In: FSES Working Papers. RePEc:fri:fribow:fribow00476. Full description at Econpapers \|\| Download paper

Recent citations received in 2015

Year	Citing document
2015	Transformative service research: research that matters. (2015). Rosenbaum, Mark S. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:15-16:p:801-805. Full description at Econpapers \|\| Download paper
2015	Transaction costs and the sharing economy. (2015). Henten, Anders ; Windekilde, Iwona . In: 26th European Regional ITS Conference, Madrid 2015. RePEc:zbw:itse15:127145. Full description at Econpapers \|\| Download paper

Recent citations received in 2014

Year	Citing document
2014	Tourism innovation policy: Implementation and outcomes. (2014). Williams, Allan M. ; Hall, Michael C. ; Rodriguez, Isabel . In: Annals of Tourism Research. RePEc:eee:anture:v:49:y:2014:i:c:p:76-93. Full description at Econpapers \|\| Download paper
2014	Restructuring among mobile service providers: a ten-year perspective. (2014). , . In: Chapters. RePEc:elg:eechap:15816_1. Full description at Econpapers \|\| Download paper
2014	Roles of Board of Directors in Organizational Ambidexterity. (2014). Kang, Jaeyoung . In: Journal of Management and Strategy. RePEc:jfr:jms111:v:5:y:2014:i:4:p:99-109. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	Cites
1	Tourism Management / Elsevier	39
2	The Service Industries Journal / Taylor & Francis Journals	34
3	Journal of Business Research / Elsevier	28
4	Service Business / Springer	26
5	Journal of Retailing and Consumer Services / Elsevier	25
6	Sustainability / MDPI, Open Access Journal	21
7	International Business Review / Elsevier	12
8	MPRA Paper / University Library of Munich, Germany	11
9	International Journal of Production Economics / Elsevier	9
10	Chapters / Edward Elgar Publishing	8
11	Post-Print / HAL	7

Warning!! This is still an experimental service. The results of this service should be interpreted with care, especially in research assessment exercises. The processing of documents is automatic. There still are errors and omissions in the identification of references. We are working to improve the software to increase the accuracy of the results.

Source data used to compute the impact factor of RePEc series.