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Citation Profile [Updated: 2020-11-03 07:59:29]
5 Years H
20
Impact Factor
0.29
5 Years IF
0.3
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1990 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1991 0 0.08 0 0 0 0 0 0 0 0 0 0 0.04
1992 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1993 0 0.11 0 0 0 0 0 0 0 0 0 0 0.05
1994 0 0.12 0 0 0 0 0 0 0 0 0 0 0.06
1995 0 0.2 0 0 0 0 0 0 0 0 0 0 0.09
1996 0 0.23 0 0 0 0 0 0 0 0 0 0 0.11
1997 0 0.23 0 0 39 39 110 0 0 0 0 0 0.1
1998 0 0.27 0.02 0 56 95 130 2 2 39 39 0 2 0.04 0.13
1999 0.03 0.29 0.02 0.03 49 144 139 3 5 95 3 95 3 1 33.3 0 0.14
2000 0.03 0.34 0.04 0.04 51 195 105 8 13 105 3 144 6 0 0 0.15
2001 0.04 0.36 0.02 0.03 20 215 59 5 18 100 4 195 5 0 0 0.16
2002 0 0.4 0.03 0.02 22 237 29 5 26 71 215 4 0 0 0.21
2003 0.07 0.41 0.04 0.05 53 290 180 13 39 42 3 198 9 0 1 0.02 0.2
2004 0.07 0.46 0.07 0.06 51 341 216 24 63 75 5 195 12 1 4.2 5 0.1 0.2
2005 0.07 0.47 0.04 0.06 56 397 211 16 79 104 7 197 11 1 6.3 0 0.22
2006 0.06 0.47 0.06 0.06 70 467 193 27 107 107 6 202 12 8 29.6 1 0.01 0.21
2007 0.04 0.43 0.06 0.08 126 593 245 36 143 126 5 252 21 10 27.8 0 0.19
2008 0.09 0.45 0.11 0.13 207 800 317 84 227 196 17 356 46 19 22.6 0 0.21
2009 0.02 0.44 0.09 0.07 132 932 198 81 308 333 6 510 35 13 16 0 0.21
2010 0.09 0.44 0.12 0.09 135 1067 57 124 432 339 29 591 55 27 21.8 0 0.18
2011 0.05 0.47 0.14 0.1 76 1143 43 156 588 267 13 670 65 17 10.9 1 0.01 0.21
2012 0.04 0.47 0.13 0.11 36 1179 93 157 745 211 9 676 74 2 1.3 0 0.19
2013 0.06 0.53 0.17 0.1 104 1283 213 215 960 112 7 586 57 6 2.8 3 0.03 0.22
2014 0.16 0.54 0.17 0.11 75 1358 148 225 1185 140 23 483 55 30 13.3 5 0.07 0.21
2015 0.22 0.54 0.19 0.15 56 1414 100 270 1455 179 40 426 64 13 4.8 3 0.05 0.21
2016 0.27 0.54 0.22 0.24 46 1460 43 326 1781 131 36 347 83 23 7.1 1 0.02 0.19
2017 0.2 0.55 0.18 0.26 52 1512 38 279 2060 102 20 317 81 23 8.2 0 0.2
2018 0.2 0.64 0.21 0.29 60 1572 29 331 2391 98 20 333 97 6 1.8 2 0.03 0.25
2019 0.18 0.74 0.19 0.27 57 1629 23 310 2701 112 20 289 77 0 6 0.11 0.27
2020 0.29 0.84 0.18 0.3 53 1682 7 295 2996 117 34 271 81 0 7 0.13 0.28
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
CIF: Cumulative impact factor
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
11997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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74
22003Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30.

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44
31998The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, Faïz ; Faïz Gallouj, ; Gadrey, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15.

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44
4Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771.

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35
52003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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34
62009Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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32
72004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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31
82007Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707.

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31
92003What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66.

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30
102004Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130.

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29
112014The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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26
122008Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356.

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26
13The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88.

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22
142005A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445.

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21
152008Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670.

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21
162007Knowledge Intensive Business Services and Urban Industrial Development. (2007). Aslesen, Heidi ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338.

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21
172005The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889.

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21
182009The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136.

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20
192005How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271.

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20
202000A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109.

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20
211999The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

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20
222007Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604.

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18
232013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

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18
242007A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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17
252006An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38.

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17
262010Efficiency and total factor productivity change of Malaysian commercial banks. (2010). Saal, David ; Battisti, Giuliana ; Abdul-Majid, Mariani. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:13:p:2117-2143.

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16
271998Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115.

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16
282008Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51.

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15
292005Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Chiu, yung-ho ; Lieu, Pang-Tien ; Yeh, Tsai-Lien . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944.

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15
302014A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294.

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15
311999Service Recovery Strategies for Single and Double Deviation Scenarios. (1999). Fern, Adrian ; Johnston, Robert . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:69-82.

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15
322012Internationalization of service industry firms: understanding distinctive characteristics. (2012). Pla-Barber, Jose ; Ghauri, Pervez N.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1007-1010.

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15
33Accounting for operating environments in measuring water utilities’ managerial efficiency. (2006). Picazo-Tadeo, Andres. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2006:i:6:p:761-773.

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14
342012Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505.

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14
352006Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Wang, Fei-Ching ; Hung, Wei-Ting ; Shang, Jui-Kou . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71.

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14
362008Ecommerce and hotel performance: three-stage DEA analysis. (2008). Lo, Chang-Fang ; Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:529-540.

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14
372007From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755.

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14
382008Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138.

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14
392009An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652.

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14
401998Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124.

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14
412008Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation. (2008). Chiu, yung-ho ; Jan, Chyanlong ; Wang, Pen-Chun ; Shen, Da-Bai. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:479-496.

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14
422005A comparative study of innovation behaviour in Singapores KIBS and manufacturing firms. (2005). Wong, Poh ; He, Zi-Lin. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:1:p:23-42.

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14
432003Capital Utilisation and Scale in the English and Welsh Water Industry. (2003). Ashton, john. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:5:p:137-149.

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13
442004Innovation, consumption and services: encapsulation and the combinatorial role of services. (2004). Howells, Jeremy . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:19-36.

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13
452001Measuring the Performance of New Service Development Activities. (2001). Storey, C. ; Kelly, D.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:71-90.

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13
462006Communicating Services Brands Values Internally and Externally. (2006). de Chernatony, Leslie ; Segal-Horn, Susan ; Cottam, Susan . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:8:p:819-836.

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12
472009Exporter performance in the German business services sector. (2009). Vogel, Alexander. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2009:i:7:p:1015-1031.

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12
482004Performance implications of capital structure: evidence from quoted UK organisations with hotel interests. (2004). Sipahioglu, Mehmet A. ; Phillips, Paul A.. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:5:p:31-51.

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12
492009Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use. (2009). Aldás, Joaquín ; Ruiz-Mafe, Carla ; Sanz-Blas, Silvia ; Aldas-Manzano, Joaquin ; Lassala-Navarre, Carlos . In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2009:i:7:p:1165-1190.

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12
502001Combining Operations and Marketing to Manage Capacity and Demand in Services. (2001). Klassen, K. J. ; Rohleder, T. R.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:1-30.

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12
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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9
22009Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771.

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9
32014The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

Full description at Econpapers || Download paper

9
42013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

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8
51997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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8
62015Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Zhao, Anita Lifen ; Palmer, Adrian ; Marquet, Morgan . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554.

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7
72004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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7
82009Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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6
92012Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505.

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6
102012Internationalization of service industry firms: understanding distinctive characteristics. (2012). Pla-Barber, Jose ; Ghauri, Pervez N.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1007-1010.

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6
112003Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30.

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6
122006Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Wang, Fei-Ching ; Hung, Wei-Ting ; Shang, Jui-Kou . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71.

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5
132015Explicating customer orientations influence on frontline employee satisfaction. (2015). Jaramillo, Fernando ; Briggs, Elten ; Noboa, Fabrizio . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:3:p:133-151.

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5
142008Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138.

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5
152007A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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5
162007From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755.

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5
172016Brand attachment and customer citizenship behaviors. (2016). Cheng, Jui-Chang ; Yang, Ya-Fang ; Yen, Chang-Hua ; Luo, She-Juang. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:7-8:p:263-277.

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4
182004Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130.

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4
192008Ecommerce and hotel performance: three-stage DEA analysis. (2008). Lo, Chang-Fang ; Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:529-540.

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4
202019Dynamics of intellectual capitals and bank efficiency in India. (2019). Vidyarthi, Harishankar . In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:1:p:1-24.

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4
212014Online service failure and propensity to suspend offline consumption. (2014). Archer-Brown, Chris ; Piercy, Niall . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:8:p:659-676.

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4
222018Reinforcing competitive advantage through green organizational culture and green innovation. (2018). TUNA, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491.

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4
231998Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115.

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4
242013Entrepreneurial marketing: a comparative study. (2013). Rowley, Jennifer ; Jones, Rosalind ; Suoranta, Mari . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:7-8:p:705-719.

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4
252017Customer behavioural intentions towards mobile money services adoption in Ghana. (2017). Narteh, Bedman ; Amoh, Simon ; Mahmoud, Mahmoud Abdulai. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:426-447.

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4
262007Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604.

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4
271999Role Theory and the Management of Service Encounters. (1999). Broderick, Anne . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:117-131.

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4
282001Measuring the Performance of New Service Development Activities. (2001). Storey, C. ; Kelly, D.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:71-90.

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292015Trust disposition, trust antecedents, trust, and behavioral intention. (2015). Wang, Stephen W ; Hsieh, Chia-Hung ; Ngamsiriudom, Waros . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:555-572.

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4
302007Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707.

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4
312006An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38.

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4
322017Determinants of consumers’ purchase behaviour towards green brands. (2017). Wang, Hui-Ju. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:13-14:p:896-918.

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4
331998The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, Faïz ; Faïz Gallouj, ; Gadrey, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15.

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3
342014Improving customer website involvement through experiential marketing. (2014). Mazaheri, Ebrahim ; Shobeiri, Saeed ; Laroche, Michel. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:11:p:885-900.

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3
352002Effects of some Environmental Challenges and Centralization on the Entrepreneurial Orientation and Performance of Public Sector Entities. (2002). Caruana, A ; Ewing, M T. In: The Service Industries Journal. RePEc:taf:servic:v:22:y:2002:i:2:p:43-58.

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362005Country and destination image -- different or similar image concepts?. (2005). Kleppe, Ingeborg Astrid ; Mossberg, Lena . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:493-503.

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372014Investigating the different approaches to importance-performance analysis. (2014). Mangan, John ; Lalwani, Chandra ; Feng, Mengying ; Xu, Maozeng ; Wong, Chee . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:12:p:1021-1041.

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3
381999The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88.

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392006Communicating Services Brands Values Internally and Externally. (2006). de Chernatony, Leslie ; Segal-Horn, Susan ; Cottam, Susan . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:8:p:819-836.

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402008Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry. (2008). Yang, Jen-Te . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:429-443.

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3
411998The Use of Mystery Shopping in the Measurement of Service Delivery. (1998). Wilson, Alan M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:148-163.

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3
422013Entrepreneurial orientation and firm performance in non-profit service organizations: contingent effect of market orientation. (2013). Hsu, Chun-Hui ; Chen, Hsiang Ling . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:5:p:445-466.

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432015Customer e-complaining behaviours using social media. (2015). Balaji, M S ; Royne, Marla B ; Jha, Subhash. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:11-12:p:633-654.

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442017Impact of customer experience on loyalty: a multichannel examination. (2017). Brun, Isabelle ; Berthiaume, Bilitis ; Ricard, Line ; Rajaobelina, Lova. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:317-340.

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452017Business models for the service transformation of industrial firms. (2017). Adrodegari, Federico ; Saccani, Nicola. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:1:p:57-83.

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462008Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356.

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472019Determinants of consumers’ intentions to use smartphones apps for flight ticket bookings. (2019). Lee, Shin-Woo ; Ali, Faizan ; Jeon, Hyeon-Mo. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:5-6:p:385-402.

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482000Understanding Customer Role and its Importance in the Formation of Service Quality Expectations. (2000). Webb, Dave . In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:1-21.

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492016Convenience and satisfaction: mediation of fairness and quality. (2016). Shekhar, Vaibhav ; Roy, Sanjit Kumar ; Lassar, Walfried M. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:5-6:p:239-260.

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502019Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Ul, Jamid ; Hollebeek, Linda D ; Rather, Raouf Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540.

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Citing documents used to compute impact factor: 34
YearTitle
2020Reassessing positive dispositions for the consumption of products and services with different cultural meanings: A motivational perspective. (2020). Demangeot, Catherine ; Kipnis, Eva ; Galalae, Cristina. In: Journal of Business Research. RePEc:eee:jbrese:v:115:y:2020:i:c:p:160-173.

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2020Mindful co-creation of transformative service for better well-being. (2020). My-Quyen, Mai Thi ; Thuy, Pham Ngoc ; Hau, Le Nguyen. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00422-9.

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2020When a child is sick: The role of social tourism in palliative and end-of-life care. (2020). Neary, Katie ; Menzies, Laura ; Al-Abdin, Ahmed ; Sudbury-Riley, Lynn ; Hunter-Jones, Philippa. In: Annals of Tourism Research. RePEc:eee:anture:v:83:y:2020:i:c:s016073832030044x.

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2020An Adaptation of SERVQUAL for Events Evaluation: An Environmental Sustainability Addon. (2020). Amorim, Marlene ; Aquere, Andre Luiz ; Lima, Rui M ; Menezes, Andromeda. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7408-:d:411142.

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2020Social acceptance of nuclear power plants in Korea: The role of public perceptions following the Fukushima accident. (2020). Park, Eunil ; Jang, Yeonju. In: Renewable and Sustainable Energy Reviews. RePEc:eee:rensus:v:128:y:2020:i:c:s1364032120301866.

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2020.

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2020The Transition of Soundscapes in Tourist Destinations from the Perspective of Residents’ Perceptions: A Case Study of the Lugu Lake Scenic Spot, Southwestern China. (2020). Liu, Wei ; Zhuang, Min ; Zhang, Yingying ; Zuo, Lin . In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:3:p:1073-:d:315907.

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2020Co-creating high-value hospitality services in the tourism ecosystem: Towards a paradigm shift?. (2020). Paschalidis, Dimitrios ; Dontas-Chrysis, Dimitrios-Michail ; Kalliga, Alexandra ; Skourtis, George ; Giannopoulos, Antonios. In: MPRA Paper. RePEc:pra:mprapa:100670.

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2020Co-creating high-value hospitality services in the tourism ecosystem: Towards a paradigm shift?. (2020). Paschalidis, Dimitrios ; Dontas-Chrysis, Dimitrios-Michail ; Kalliga, Alexandra ; Skourtis, George ; Giannopoulos, Antonios. In: EconStor Open Access Articles. RePEc:zbw:espost:218718.

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2020The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations. (2020). Belso-Martinez, Jose Antonio ; Lopez-Sanchez, Maria Jose ; Mas-Tur, Alicia. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00421-w.

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2020What can the university sector teach us about strategy? Support for strategy versus individual motivations to perform. (2020). D'Alessandro, Steven ; Gellatly, Lauren ; Carter, Leanne . In: Journal of Business Research. RePEc:eee:jbrese:v:112:y:2020:i:c:p:320-330.

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2020Role of financial development in economic globalization: evidence from global panel. (2020). Katircioalu, Salih ; Zabolotnov, Aleksandr. In: Applied Economics Letters. RePEc:taf:apeclt:v:27:y:2020:i:5:p:371-377.

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2020Causal interactions among tourism, foreign direct investment, domestic credits, and economic growth: evidence from selected Mediterranean countries. (2020). Tecel, Ayhan ; Bekun, Festus Victor ; Taheri, Elham ; Katirciolu, Salih. In: Portuguese Economic Journal. RePEc:spr:portec:v:19:y:2020:i:3:d:10.1007_s10258-020-00181-5.

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2020The profile of innovation driven Italian SMEs and the relationship between the firms’ networking abilities and dynamic capabilities. (2020). Papasolomou, Ioanna ; Mazzitelli, Andrea ; Andreano, Simona M ; Basile, Gianpaolo ; Vrontis, Demetris. In: Journal of Business Research. RePEc:eee:jbrese:v:114:y:2020:i:c:p:313-324.

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2020Investing In CSR Pays You Back in Many Ways! The Case of Perceptual, Attitudinal and Behavioral Outcomes of Customers. (2020). Shaukat, Muhammad Zeeshan ; Khalid, Arooj ; Nurunnabi, Mohammad ; Nazir, Mian Sajid ; Ahmed, Ishfaq. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:3:p:1158-:d:317110.

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2020Corporate Sustainability and Intangible Resources Binomial: New Proposal on Intangible Resources Recognition and Evaluation. (2020). BRTIAN, Vasile ; Stan, Sebastian ; Oprean-Stan, Camelia . In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:10:p:4150-:d:360113.

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2020The Influence of Negative Workplace Gossip on Knowledge Sharing: Insight from the Cognitive Dissonance Perspective. (2020). Liu, Hongyan ; Luo, Chuxin ; Chen, Fengling ; Zou, Xiaolei. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:8:p:3282-:d:347177.

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2020Satisfaction and Tourism Expenditure Behaviour. (2020). Massari, Riccardo ; Disegna, Marta ; Durso, Pierpaolo. In: Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement. RePEc:spr:soinre:v:149:y:2020:i:3:d:10.1007_s11205-020-02272-4.

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2020Gastrodiplomacy: Captivating a Global Audience Through Cultural Cuisine-A Systematic Review of the Literature. (2020). Seytoglu, Faruk. In: Journal of Tourismology. RePEc:ist:iupjot:v:6:y:2020:i:1:p:35-48.

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2020Sustainability as a Corporate Strategy: A Performance Comparison of Green and Non-green SME Hotels. (2020). Teruel-Gutierrez, Ricardo. In: Small Business International Review. RePEc:aaz:sbir01:v:4:y:2020:i:2:p:30-38.

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2020Research on the Evaluation of Green Innovation Capability of Manufacturing Enterprises in Innovation Network. (2020). Zhai, Jiaqi ; Xu, Jianzhong. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:3:p:807-:d:311824.

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2020Innovation and smart destinations: Critical insights. (2020). Makkonen, Teemu ; Rodriguez, Isabel ; Williams, Allan M. In: Annals of Tourism Research. RePEc:eee:anture:v:83:y:2020:i:c:s0160738320300748.

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2020Cruise Tourism for Sustainability: An Exploration of Value Chain in Shenzhen Shekou Port. (2020). Jie, Xiaowen ; Li, Shiqi ; Dong, Erwei ; Liu, Yanhong. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:7:p:3054-:d:344001.

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2020Suggesting a Framework for Performance Evaluation of Tourist Attractions: A Balance Score Approach. (2020). Zhang, LI ; Sotiriadis, Marios ; Shen, Shiwei ; Wang, Yuejiao. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:15:p:6220-:d:393599.

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2020The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry. (2020). Shams, Ghazal ; Rather, Raouf Ahmad ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00070-0.

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2020.

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2020Examining the Antecedents of Brand Engagement of Tourists Based on the Theory of Value Co-Creation. (2020). Bai, Yuli ; Xu, Feng ; Li, Shuaishuai. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:5:p:1958-:d:328206.

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2020Examining consumer attitudes towards retailers m-commerce mobile applications – An initial adoption vs. continuous use perspective. (2020). McLean, Graeme ; Marriott, Hannah ; Al-Nabhani, Khalid ; Osei-Frimpong, Kofi. In: Journal of Business Research. RePEc:eee:jbrese:v:106:y:2020:i:c:p:139-157.

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2020Determinants of wave-system structures of network airlines at hub airports. (2020). Yang, Zhongzhen ; Feng, Tao ; Lu, Jing ; Jiang, Yonglei. In: Journal of Air Transport Management. RePEc:eee:jaitra:v:88:y:2020:i:c:s0969699720304555.

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2020The Coronavirus Pandemic and Europe’s Undeclared Economy: Impacts and a Policy Proposal. (2020). Williams, Colin ; Kayaoğlu, Ayşegül ; Aysegul, Kayaoglu. In: South East European Journal of Economics and Business. RePEc:vrs:seejeb:v:15:y:2020:i:1:p:80-92:n:7.

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2020Informal out-of-pocket payments for healthcare services in Greece. (2020). Vozikis, Athanassios ; Souliotis, Kyriakos ; Fawkes, Leanne ; Koufopoulou, Paraskevi ; Giannouchos, Theodoros V. In: Health Policy. RePEc:eee:hepoli:v:124:y:2020:i:7:p:758-764.

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2020Resonance of Investments in Renewable Energy Sources in Industrial Enterprises in the Food Industry. (2020). Winiewska, Agnieszka ; Pypacz, Paula ; Liczmaska-Kopcewicz, Katarzyna. In: Energies. RePEc:gam:jeners:v:13:y:2020:i:17:p:4285-:d:400913.

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2020Innovative Behaviors, Employee Creativity, and Sustainable Competitive Advantage: A Moderated Mediation. (2020). Bayighomog, Steven W ; Ozturen, Ali ; Elidemir, Servet Nasifoglu. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:8:p:3295-:d:347165.

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Recent citations
Recent citations received in 2020

YearCiting document
2020Designing for Quality of life. (2020). Kim, Hyelin ; Berbekova, Adiyukh ; Uysal, Muzaffer. In: Annals of Tourism Research. RePEc:eee:anture:v:83:y:2020:i:c:s0160738320300888.

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2020Culture and International business research: A review and research agenda. (2020). Dhir, Sanjay ; Singh, Shiwangi ; Srivastava, Saurabh. In: International Business Review. RePEc:eee:iburev:v:29:y:2020:i:4:s0969593120300470.

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2020Investigating the emerging COVID-19 research trends in the field of business and management: A bibliometric analysis approach. (2020). Gustafsson, Anders ; Verma, Surabhi. In: Journal of Business Research. RePEc:eee:jbrese:v:118:y:2020:i:c:p:253-261.

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2020An Empirical Investigation on Determinants of Sustainable Economic Growth. Lessons from Central and Eastern European Countries. (2020). Ioan, Bircea ; Horia, Tulai ; Gheorghe, Fatacean ; Lucian, Gaban ; Mozi, Rathnaswamy Malar ; Mircea-Iosif, Rus. In: Journal of Risk and Financial Management. RePEc:gam:jjrfmx:v:13:y:2020:i:7:p:146-:d:380959.

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2020COVID-19 and Disruption in Management and Education Academics: Bibliometric Mapping and Analysis. (2020). Silva, Rui ; Franco, Mario ; Rodrigues, Margarida. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7362-:d:410479.

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2020The Transformation of Governance System: A Decade Long Experience of Corporate Governance Using Meta-analysis. (2020). Gulati, Khushboo ; Gupta, C P. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:21:y:2020:i:3:d:10.1007_s40171-020-00244-8.

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2020How does workplace bullying influence nurses’ abilities to provide patient care? A nurse perspective. (2020). Patrician, Patricia A ; Li, Peng ; Gillespie, Gordon L ; Swiger, Pauline A ; Ivankova, Nataliya V ; Anusiewicz, Colleen V. In: Journal of Clinical Nursing. RePEc:wly:jocnur:v:29:y:2020:i:21-22:p:4148-4160.

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Recent citations received in 2019

YearCiting document
2019Syrian Refugee Entrepreneurship in Turkey: Integration and the Use of Immigrant Capital in the Informal Economy. (2019). Atasu-Topcuolu, Reyhan. In: Social Inclusion. RePEc:cog:socinc:v:7:y:2019:i:4:p:200-210.

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2019Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality. (2019). Mo, Hyeon ; Sung, Hye Jin ; Lee, Sukwon. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:11:p:3141-:d:237013.

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2019Intellectual Capital, Profitability, and Productivity: Evidence from Pakistani Financial Institutions. (2019). Shafique, Muhammad Aamir ; Javaid, Hafiz Mustansar ; Tariq, Gulzara ; Haris, Muhammad ; Yao, Hongxing. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:14:p:3842-:d:248307.

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2019Should Listed Banks Be Concerned with Intellectual Capital in Emerging Asian Markets? A Comparison between China and Pakistan. (2019). Yao, Hongxing ; Haris, Muhammad ; Xu, Jian. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:23:p:6582-:d:289470.

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2019Intellectual Capital Performance of the Textile Industry in Emerging Markets: A Comparison with China and South Korea. (2019). Wang, Binghan ; Xu, Jian. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:8:p:2354-:d:224305.

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2019Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework. (2019). Puente, Ann Marie ; Wasieleski, David ; Livne-Tarandach, Reut ; Broad, Garrett M ; Alkire, Linda ; Kabadayi, Sertan . In: Humanistic Management Journal. RePEc:spr:humman:v:4:y:2019:i:2:d:10.1007_s41463-019-00063-9.

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Recent citations received in 2018

YearCiting document
2018The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. (2018). van Tonder, Estelle ; de Beer, Leon Tielman ; Lisita, Inonge Theresa ; Saunders, Stephen graham . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:92-102.

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2018Social Correlation of Professional Educational Services and Labor Market as a Vector of Successful Social and Economic Development. (2018). Rodionova, V I ; Ivashova, V A ; Shvachkina, L A. In: European Research Studies Journal. RePEc:ers:journl:v:xxi:y:2018:i:special2:p:285-293.

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Recent citations received in 2017

YearCiting document