11
H index
11
i10 index
678
Citations
Arizona State University | 11 H index 11 i10 index 678 Citations RESEARCH PRODUCTION: 14 Articles 1 Papers 1 Chapters RESEARCH ACTIVITY:
MORE DETAILS IN: ABOUT THIS REPORT:
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Works with: Authors registered in RePEc who have co-authored more than one work in the last five years with Ruth N. Bolton. | Is cited by: | Cites to: |
Journals with more than one article published | # docs |
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Marketing Science | 6 |
Management Science | 2 |
Journal of Business Research | 2 |
Journal of Interactive Marketing | 2 |
Year | Title of citing document |
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2020 | “I like it, but I dont use itâ€: Impact of carsharing business models on usage intentions in the sharing economy. (2020). Ostertag, Felix ; Hahn, Rudiger ; Benoit, Sabine ; Buttgen, Marion ; Lehr, Adrian. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:29:y:2020:i:3:p:1404-1418. Full description at Econpapers || Download paper |
2020 | Who shares? Profiling consumers in the sharing economy. (2020). Andonopoulos, Vasiliki Vicki ; Kietzmann, Jan ; Campbell, Colin ; Ferraro, Carla ; Sands, Sean. In: Australasian marketing journal. RePEc:eee:aumajo:v:28:y:2020:i:3:p:22-33. Full description at Econpapers || Download paper |
2020 | How to grow the sharing economy? Create Prosumers!. (2020). Kietzmann, Jan ; Dolan, Rebecca ; Kemper, Joya A ; Robertson, Jeandri ; Botha, Elsamari ; Lang, Bodo. In: Australasian marketing journal. RePEc:eee:aumajo:v:28:y:2020:i:3:p:58-66. Full description at Econpapers || Download paper |
2020 | Welfare Beyond Consumption: The Benefits of Having Less. (2020). Hoffmann, Stefan ; Balderjahn, Ingo ; Huttel, Alexandra. In: Ecological Economics. RePEc:eee:ecolec:v:176:y:2020:i:c:s0921800919318683. Full description at Econpapers || Download paper |
2020 | Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants. (2020). Xu, Xun. In: Journal of Business Research. RePEc:eee:jbrese:v:106:y:2020:i:c:p:196-210. Full description at Econpapers || Download paper |
2020 | Winning strategies for customer loyalty in the sharing economy: A mixed-methods study. (2020). Marimon, Frederic ; Akhmedova, Anna ; Mas-Machuca, Marta. In: Journal of Business Research. RePEc:eee:jbrese:v:112:y:2020:i:c:p:33-44. Full description at Econpapers || Download paper |
2020 | The preservation of loyalty halo effects: An investigation of the post-product-recall behavior of loyal customers. (2020). Dass, Mayukh ; Duhan, Dale F ; Byun, Kyung-Ah. In: Journal of Business Research. RePEc:eee:jbrese:v:116:y:2020:i:c:p:163-175. Full description at Econpapers || Download paper |
2020 | When interchangeability between providers and users makes a difference: The mediating role of social proximity in collaborative services. (2020). Alaoui, Mohamed Didi ; Nguyen, Stephanie ; Llosa, Sylvie. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:506-515. Full description at Econpapers || Download paper |
2021 | Diverse values of fashion rental service and contamination concern of consumers. (2021). Oh, Ga-Eun ; Baek, Eunsoo. In: Journal of Business Research. RePEc:eee:jbrese:v:123:y:2021:i:c:p:165-175. Full description at Econpapers || Download paper |
2020 | The Role of Marketing in Digital Business Platforms. (2020). Wirtz, Jochen ; Wieringa, Jaap E ; Van Bruggen, Gerrit ; Felten, Claudio ; Moch, Nicole ; Rangaswamy, Arvind. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:72-90. Full description at Econpapers || Download paper |
2020 | Private label shoppers between fast fashion trends and status symbolism – A customer characteristics investigation. (2020). Brettel, Malte ; Kemper, Jan ; Bockholdt, Katrin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:52:y:2020:i:c:s0969698918300948. Full description at Econpapers || Download paper |
2020 | Second-hand shopping and brand loyalty: The role of online collaborative redistribution platforms. (2020). Taga, Nadia ; Hallem, Yousra ; Abbes, Intissar. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:52:y:2020:i:c:s0969698919304564. Full description at Econpapers || Download paper |
2020 | “Curated subscription commerce: A theoretical conceptualizationâ€. (2020). Rudolph, Thomas ; Boettger, Tim M ; Bischof, Severin Friedrich. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:54:y:2020:i:c:s0969698918302777. Full description at Econpapers || Download paper |
2020 | A synthesis of constructs for modelling consumers’ perception of value from mobile-commerce (M-VAL). (2020). Rabbanee, Fazlul ; Goi, Chai Lee ; Dastane, Omkar. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:55:y:2020:i:c:s0969698919307982. Full description at Econpapers || Download paper |
2020 | The effect of time-varying factors on promotional activity in the German milk market. (2020). Holzer, Patrick Sebastian. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:55:y:2020:i:c:s096969891931505x. Full description at Econpapers || Download paper |
2021 | Redesigning after-sales service: Impact on incumbent product distribution channels. (2021). Balakumar, Karthikeyan ; Mehta, Ritu. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s096969892031287x. Full description at Econpapers || Download paper |
2021 | The impact of hard discounter presence on store satisfaction and store loyalty. (2021). Verhoef, Peter C ; Hunneman, Auke ; Sloot, Laurens M. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920314132. Full description at Econpapers || Download paper |
2021 | Planning of the cow milk assortment for large retail chains in North Italy: A comparison of two metropolitan cities. (2021). Mastromonaco, Giulia ; Merlino, Valentina Maria ; Massaglia, Stefano ; Brun, Filippo ; Blanc, Simone ; Borra, Danielle. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920314144. Full description at Econpapers || Download paper |
2021 | The potential of web awareness as a determinant of dually defined customer value. (2021). Krawczyk-Sokolowska, Izabela ; Caputa, Wiesawa ; Pierscieniak, Agata. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:163:y:2021:i:c:s0040162520312695. Full description at Econpapers || Download paper |
2020 | Environmental Management in German Hospitals—A Classification of Approaches. (2020). Guenther, Edeltraud ; Damert, Matthias ; Seifert, Christin. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:11:p:4428-:d:364568. Full description at Econpapers || Download paper |
2020 | Cloud Computing Usage in SMEs. An Empirical Study Based on SMEs Employees Perceptions. (2020). Rpan, Florian ; Stoica, Ivona ; Zaman, Gheorghe ; Radu, Anamaria-Ctlina ; Neicu, Andra-Ileana. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:12:p:4960-:d:373041. Full description at Econpapers || Download paper |
2020 | How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?. (2020). Chung, Namho ; Kim, Tae Kyung ; Um, Taehyee. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:12:p:5119-:d:375357. Full description at Econpapers || Download paper |
2020 | Discovering the Role of Emotional and Rational Appeals and Hidden Heterogeneity of Consumers in Advertising Copies for Sustainable Marketing. (2020). Jeon, Hyeon Gyu ; Kim, Cheong ; Lee, Kun Chang. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:12:p:5189-:d:376178. Full description at Econpapers || Download paper |
2020 | Applying an Extended Theory of Planned Behavior to Sustainable Food Consumption. (2020). Ho, Yi-Hui ; Ahmad, Maisarah ; Alam, Syed Shah ; Lin, Chieh-Yu ; Omar, Nor Asiah. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:20:p:8394-:d:426766. Full description at Econpapers || Download paper |
2020 | Evaluating the Perception of Socially Responsible Consumers: The Case of Products Derived from Organic Beef. (2020). Edik, Peter ; Espantaleon-Perez, Ricardo ; Perez-Barea, Jose Javier. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:23:p:10166-:d:457383. Full description at Econpapers || Download paper |
2020 | Tea for Well-Being: Restaurant Atmosphere and Repurchase Intention for Hotel Afternoon Tea Services. (2020). Chang, Chia-Chi ; Lin, Shin-Yi . In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:3:p:778-:d:311387. Full description at Econpapers || Download paper |
2020 | A Study on the Effects of Crowdfunding Values on the Intention to Visit Local Festivals: Focusing on Mediating Effects of Perceived Risk and e-WOM. (2020). Chang, Byenghee ; Kim, Hun. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:8:p:3264-:d:346724. Full description at Econpapers || Download paper |
2020 | Evaluating Customer Satisfaction in Energy Markets Using a Multicriteria Method: The Case of Electricity Market in Greece. (2020). Tsotsolas, Nikolaos ; Arabatzis, Garyfallos ; Kyriakopoulos, Grigorios L ; Drosos, Dimitrios. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:9:p:3862-:d:355825. Full description at Econpapers || Download paper |
2021 | An Empirical Study on Online Learners’ Continuance Intentions in China. (2021). Nishimura, Norihiro ; Li, Yiwen ; Park, Hye-Sook ; Yagami, Hisanori. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:2:p:889-:d:481813. Full description at Econpapers || Download paper |
2021 | Signals of Hotel Effort on Enhancing IAQ and Booking Intention: Effect of Customer’s Body Mass Index Associated with Sustainable Marketing in Tourism. (2021). Liu, Leon Yongdan ; Sun, Baifeng ; Chen, Xingqi ; Zhang, Carol Xiaoyue ; Chan, Wilco Waihung. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:3:p:1279-:d:487117. Full description at Econpapers || Download paper |
2020 | Data-Driven Promotion Planning for Paid Mobile Applications. (2020). Sinha, Amitabh ; Huang, Yan ; Li, Manqi. In: Information Systems Research. RePEc:inm:orisre:v:31:y:2020:i:3:p:1007-1029. Full description at Econpapers || Download paper |
2020 | Managing Churn to Maximize Profits. (2020). Gupta, Sunil ; Lemmens, Aurelie . In: Marketing Science. RePEc:inm:ormksc:v:39:y:2020:i:5:p:956-973. Full description at Econpapers || Download paper |
2021 | L’offerta di beni culturali in Sicilia: analisi econometrica dei flussi turistici negli anni 1999 e 2000.. (2021). Gitto, Lara. In: MPRA Paper. RePEc:pra:mprapa:105309. Full description at Econpapers || Download paper |
2020 | Customer Loyalty-Related Marketing Measures in Fashion Markets. (2020). Iha, David ; Stros, Michael ; Moslein-Troppner, Bodo. In: Central European Business Review. RePEc:prg:jnlcbr:v:2020:y:2020:i:1:id:228:p:43-55. Full description at Econpapers || Download paper |
2020 | Modelling consumption behaviour changes in a B2C electric vehicle-sharing system: a perceived systemic risk perspective. (2020). Lan, Jing ; Zhu, Dajian ; Thornton, Thomas F ; Ma, Yuge ; Mangalagiu, Diana. In: Climatic Change. RePEc:spr:climat:v:160:y:2020:i:4:d:10.1007_s10584-019-02439-0. Full description at Econpapers || Download paper |
2020 | Consumer Choice and Multi-Store Shopping: an Empirical Investigation. (2020). Singh, Sonika ; Ratchford, Brian T ; Prasad, Ashutosh. In: Customer Needs and Solutions. RePEc:spr:custns:v:7:y:2020:i:3:d:10.1007_s40547-020-00106-5. Full description at Econpapers || Download paper |
2021 | Consumer Choice and Multi-Store Shopping: an Empirical Investigation. (2021). Singh, Sonika ; Ratchford, Brian T ; Prasad, Ashutosh. In: Customer Needs and Solutions. RePEc:spr:custns:v:7:y:2021:i:3:d:10.1007_s40547-020-00106-5. Full description at Econpapers || Download paper |
2020 | A Bayesian network approach to juxtapose brand engagement and behaviors of substantive interest in e-services. (2020). Suh, Taewon ; Kemp, Elyria A ; Kang, Seok. In: Electronic Commerce Research. RePEc:spr:elcore:v:20:y:2020:i:2:d:10.1007_s10660-018-9320-0. Full description at Econpapers || Download paper |
2020 | Customer satisfaction and firm performance: insights from over a quarter century of empirical research. (2020). Otto, Ashley S ; Varadarajan, Rajan ; Szymanski, David M. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:3:d:10.1007_s11747-019-00657-7. Full description at Econpapers || Download paper |
2020 | Leveraging service recovery strategies to reduce customer churn in an emerging market. (2020). Borah, Sourav Bikash ; Sharma, Amalesh ; Prakhya, Srinivas. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:5:d:10.1007_s11747-019-00634-0. Full description at Econpapers || Download paper |
2021 | Consumer dynamics: theories, methods, and emerging directions. (2021). Chang, Chun-Wei ; Zhang, Jonathan Z. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:1:d:10.1007_s11747-020-00720-8. Full description at Econpapers || Download paper |
2020 | Customer satisfaction and service domains: a further development of PROSERV. (2020). Al-Nasser, Amjad D ; Montinari, Andrea ; Lagetto, Gloria ; Ciavolino, Enrico ; Salvatore, Sergio ; Zaterini, Matteo J ; Al-Omari, Amer I. In: Quality & Quantity: International Journal of Methodology. RePEc:spr:qualqt:v:54:y:2020:i:5:d:10.1007_s11135-019-00888-4. Full description at Econpapers || Download paper |
2020 | The Origin of the Sharing Economy Meets the Legacy of Fractional Ownership. (2020). Pasimeni, Francesco. In: SPRU Working Paper Series. RePEc:sru:ssewps:2020-19. Full description at Econpapers || Download paper |
2020 | Market competition and pricing strategies in retail supply chains. (2020). Choi, Jeonghoon ; Jung, Ilyoung ; Park, Imsu. In: Managerial and Decision Economics. RePEc:wly:mgtdec:v:41:y:2020:i:8:p:1528-1538. Full description at Econpapers || Download paper |
Year | Title | Type | Cited |
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1989 | Sales response modeling: Gains in efficiency from system estimation In: Journal of Business Research. [Full Text][Citation analysis] | article | 1 |
2017 | A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors In: Journal of Business Research. [Full Text][Citation analysis] | article | 24 |
2009 | Interactive Services: A Framework, Synthesis and Research Directions In: Journal of Interactive Marketing. [Full Text][Citation analysis] | article | 35 |
2010 | Opportunities for Innovation in the Delivery of Interactive Retail Services In: Journal of Interactive Marketing. [Full Text][Citation analysis] | article | 22 |
2002 | The Theoretical Underpinnings of Customer Asset Management In: ERIM Report Series Research in Management. [Full Text][Citation analysis] | paper | 18 |
1993 | Pretesting Questionnaires: Content Analyses of Respondents Concurrent Verbal Protocols In: Marketing Science. [Full Text][Citation analysis] | article | 11 |
1998 | A Dynamic Model of the Duration of the Customers Relationship with a Continuous Service Provider: The Role of Satisfaction In: Marketing Science. [Full Text][Citation analysis] | article | 204 |
2004 | An Empirical Analysis of Determinants of Retailer Pricing Strategy In: Marketing Science. [Full Text][Citation analysis] | article | 74 |
2006 | The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation In: Marketing Science. [Full Text][Citation analysis] | article | 7 |
2006 | —The Implications of “Big M†Marketing for Modeling Service and Relationships In: Marketing Science. [Full Text][Citation analysis] | article | 0 |
1989 | The Relationship Between Market Characteristics and Promotional Price Elasticities In: Marketing Science. [Full Text][Citation analysis] | article | 51 |
1986 | Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races In: Management Science. [Full Text][Citation analysis] | article | 29 |
2008 | SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES.(2008) In: World Scientific Book Chapters. [Full Text][Citation analysis] This paper has another version. Agregated cites: 29 | chapter | |
2006 | The Effect of Service Experiences over Time on a Suppliers Retention of Business Customers In: Management Science. [Full Text][Citation analysis] | article | 23 |
1991 | A Multistage Model of Customers Assessments of Service Quality and Value. In: Journal of Consumer Research. [Full Text][Citation analysis] | article | 179 |
2020 | First steps to creating high impact theory in marketing In: AMS Review. [Full Text][Citation analysis] | article | 0 |
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