Ruth N. Bolton : Citation Profile


Are you Ruth N. Bolton?

Arizona State University

11

H index

12

i10 index

767

Citations

RESEARCH PRODUCTION:

14

Articles

1

Papers

3

Chapters

RESEARCH ACTIVITY:

   34 years (1986 - 2020). See details.
   Cites by year: 22
   Journals where Ruth N. Bolton has often published
   Relations with other researchers
   Recent citing documents: 57.    Total self citations: 4 (0.52 %)

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   Permalink: http://citec.repec.org/pbo168
   Updated: 2021-04-17    RAS profile: 2021-04-02    
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Relations with other researchers


Works with:

Authors registered in RePEc who have co-authored more than one work in the last five years with Ruth N. Bolton.

Is cited by:

Verhoef, Peter (8)

Tkacz, Greg (7)

Van den Poel, Dirk (6)

Riccaboni, Massimo (6)

Franses, Philip Hans (6)

Galbraith, John (5)

Salies, Evens (5)

Krafft, Jackie (5)

draganska, michaela (4)

Chintagunta, Pradeep (4)

Hunjra, Ahmed (4)

Cites to:

Brynjolfsson, Erik (2)

Kahneman, Daniel (2)

Villas-Boas, J. Miguel (1)

Hauser, John (1)

Song, Reo (1)

Stremersch, Stefan (1)

Tirole, Jean (1)

Chiang, jeongwen (1)

Taylor, Lester (1)

Rappoport, Paul (1)

Ho, Teck (1)

Main data


Where Ruth N. Bolton has published?


Journals with more than one article published# docs
Marketing Science6
Journal of Interactive Marketing2
Journal of Business Research2
Management Science2

Recent works citing Ruth N. Bolton (2021 and 2020)


YearTitle of citing document
2020Big Data based Research on Mechanisms of Sharing Economy Restructuring the World. (2020). Zhu, Dingju. In: Papers. RePEc:arx:papers:2001.08926.

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2020“I like it, but I dont use it”: Impact of carsharing business models on usage intentions in the sharing economy. (2020). Ostertag, Felix ; Hahn, Rudiger ; Benoit, Sabine ; Buttgen, Marion ; Lehr, Adrian. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:29:y:2020:i:3:p:1404-1418.

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2020Who shares? Profiling consumers in the sharing economy. (2020). Andonopoulos, Vasiliki Vicki ; Kietzmann, Jan ; Campbell, Colin ; Ferraro, Carla ; Sands, Sean. In: Australasian marketing journal. RePEc:eee:aumajo:v:28:y:2020:i:3:p:22-33.

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2020How to grow the sharing economy? Create Prosumers!. (2020). Kietzmann, Jan ; Dolan, Rebecca ; Kemper, Joya A ; Robertson, Jeandri ; Botha, Elsamari ; Lang, Bodo. In: Australasian marketing journal. RePEc:eee:aumajo:v:28:y:2020:i:3:p:58-66.

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2021Mind the Gap: Is Water Disclosure a Missing Component of Corporate Social Responsibility?. (2021). Huang, Robin Hui ; Tang, Qingliang ; Zhang, Linhan. In: The British Accounting Review. RePEc:eee:bracre:v:53:y:2021:i:1:s0890838920300603.

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2020Welfare Beyond Consumption: The Benefits of Having Less. (2020). Hoffmann, Stefan ; Balderjahn, Ingo ; Huttel, Alexandra. In: Ecological Economics. RePEc:eee:ecolec:v:176:y:2020:i:c:s0921800919318683.

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2020Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants. (2020). Xu, Xun. In: Journal of Business Research. RePEc:eee:jbrese:v:106:y:2020:i:c:p:196-210.

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2020Winning strategies for customer loyalty in the sharing economy: A mixed-methods study. (2020). Marimon, Frederic ; Akhmedova, Anna ; Mas-Machuca, Marta. In: Journal of Business Research. RePEc:eee:jbrese:v:112:y:2020:i:c:p:33-44.

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2020The preservation of loyalty halo effects: An investigation of the post-product-recall behavior of loyal customers. (2020). Dass, Mayukh ; Duhan, Dale F ; Byun, Kyung-Ah. In: Journal of Business Research. RePEc:eee:jbrese:v:116:y:2020:i:c:p:163-175.

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2020When interchangeability between providers and users makes a difference: The mediating role of social proximity in collaborative services. (2020). Alaoui, Mohamed Didi ; Nguyen, Stephanie ; Llosa, Sylvie. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:506-515.

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2021Diverse values of fashion rental service and contamination concern of consumers. (2021). Oh, Ga-Eun ; Baek, Eunsoo. In: Journal of Business Research. RePEc:eee:jbrese:v:123:y:2021:i:c:p:165-175.

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2021The power of social influence and customer–firm interactions in predicting non-transactional behaviors, immediate customer profitability, and long-term customer value. (2021). Melero-Polo, Iguacel ; Gao, Lily ; Cambra-Fierro, Jesus. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:103-119.

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2021Business model innovation through digitisation in social purpose organisations: A comparative analysis of Tate Modern and Pompidou Centre. (2021). Lee, Soo Hee ; Alshawaaf, Nasser. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:597-608.

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2021A systemic logic for circular business models. (2021). Wieland, Heiko ; Fehrer, Julia A. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:609-620.

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2020The Role of Marketing in Digital Business Platforms. (2020). Wirtz, Jochen ; Wieringa, Jaap E ; Van Bruggen, Gerrit ; Felten, Claudio ; Moch, Nicole ; Rangaswamy, Arvind. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:72-90.

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2020Private label shoppers between fast fashion trends and status symbolism – A customer characteristics investigation. (2020). Brettel, Malte ; Kemper, Jan ; Bockholdt, Katrin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:52:y:2020:i:c:s0969698918300948.

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2020Second-hand shopping and brand loyalty: The role of online collaborative redistribution platforms. (2020). Taga, Nadia ; Hallem, Yousra ; Abbes, Intissar. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:52:y:2020:i:c:s0969698919304564.

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2020“Curated subscription commerce: A theoretical conceptualizationâ€. (2020). Rudolph, Thomas ; Boettger, Tim M ; Bischof, Severin Friedrich. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:54:y:2020:i:c:s0969698918302777.

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2020A synthesis of constructs for modelling consumers’ perception of value from mobile-commerce (M-VAL). (2020). Rabbanee, Fazlul ; Goi, Chai Lee ; Dastane, Omkar. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:55:y:2020:i:c:s0969698919307982.

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2020The effect of time-varying factors on promotional activity in the German milk market. (2020). Holzer, Patrick Sebastian. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:55:y:2020:i:c:s096969891931505x.

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2021Redesigning after-sales service: Impact on incumbent product distribution channels. (2021). Balakumar, Karthikeyan ; Mehta, Ritu. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s096969892031287x.

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2021The impact of hard discounter presence on store satisfaction and store loyalty. (2021). Sloot, Laurens M ; Verhoef, Peter C ; Hunneman, Auke. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920314132.

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2021Planning of the cow milk assortment for large retail chains in North Italy: A comparison of two metropolitan cities. (2021). Massaglia, Stefano ; Brun, Filippo ; Blanc, Simone ; Borra, Danielle ; Mastromonaco, Giulia ; Merlino, Valentina Maria. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920314144.

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2020The impact of employee relations on the reputation of the board of directors and CEO. (2020). Brodmann, Jennifer ; Unsal, Omer. In: The Quarterly Review of Economics and Finance. RePEc:eee:quaeco:v:78:y:2020:i:c:p:372-388.

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2021The potential of web awareness as a determinant of dually defined customer value. (2021). Pierscieniak, Agata ; Krawczyk-Sokolowska, Izabela ; Caputa, Wiesawa . In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:163:y:2021:i:c:s0040162520312695.

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2020Environmental Management in German Hospitals—A Classification of Approaches. (2020). Guenther, Edeltraud ; Damert, Matthias ; Seifert, Christin. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:11:p:4428-:d:364568.

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2020Cloud Computing Usage in SMEs. An Empirical Study Based on SMEs Employees Perceptions. (2020). Rpan, Florian ; Stoica, Ivona ; Zaman, Gheorghe ; Radu, Anamaria-Ctlina ; Neicu, Andra-Ileana. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:12:p:4960-:d:373041.

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2020How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?. (2020). Chung, Namho ; Kim, Tae Kyung ; Um, Taehyee. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:12:p:5119-:d:375357.

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2020Discovering the Role of Emotional and Rational Appeals and Hidden Heterogeneity of Consumers in Advertising Copies for Sustainable Marketing. (2020). Jeon, Hyeon Gyu ; Kim, Cheong ; Lee, Kun Chang. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:12:p:5189-:d:376178.

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2020Mapping the Sharing Economy in China. (2020). Yang, Zhe ; Wang, Maofu ; Liu, Chan. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:16:p:6333-:d:395402.

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2020Exploring the Motives for Online Fashion Renting: Insights from Social Retailing to Sustainability. (2020). Huang, Ran ; Lee, Stacy H. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7610-:d:413980.

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2020Applying an Extended Theory of Planned Behavior to Sustainable Food Consumption. (2020). Ho, Yi-Hui ; Ahmad, Maisarah ; Alam, Syed Shah ; Lin, Chieh-Yu ; Omar, Nor Asiah. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:20:p:8394-:d:426766.

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2020Evaluating the Perception of Socially Responsible Consumers: The Case of Products Derived from Organic Beef. (2020). Edik, Peter ; Espantaleon-Perez, Ricardo ; Perez-Barea, Jose Javier. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:23:p:10166-:d:457383.

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2020Tea for Well-Being: Restaurant Atmosphere and Repurchase Intention for Hotel Afternoon Tea Services. (2020). Chang, Chia-Chi ; Lin, Shin-Yi . In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:3:p:778-:d:311387.

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2020A Study on the Effects of Crowdfunding Values on the Intention to Visit Local Festivals: Focusing on Mediating Effects of Perceived Risk and e-WOM. (2020). Chang, Byenghee ; Kim, Hun. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:8:p:3264-:d:346724.

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2020Evaluating Customer Satisfaction in Energy Markets Using a Multicriteria Method: The Case of Electricity Market in Greece. (2020). Tsotsolas, Nikolaos ; Arabatzis, Garyfallos ; Kyriakopoulos, Grigorios L ; Drosos, Dimitrios. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:9:p:3862-:d:355825.

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2021An Empirical Study on Online Learners’ Continuance Intentions in China. (2021). Park, Hye-Sook ; Yagami, Hisanori ; Nishimura, Norihiro ; Li, Yiwen. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:2:p:889-:d:481813.

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2021Signals of Hotel Effort on Enhancing IAQ and Booking Intention: Effect of Customer’s Body Mass Index Associated with Sustainable Marketing in Tourism. (2021). Chen, Xingqi ; Zhang, Carol Xiaoyue ; Chan, Wilco Waihung ; Liu, Leon Yongdan ; Sun, Baifeng. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:3:p:1279-:d:487117.

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2021On the Convergence of Collaborative and Social Economy: A Quality Model for the Combined Effects. (2021). Marimon, Frederic ; Selvam, Rejina M ; Chacon, Pierina Moreno. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:1907-:d:497020.

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2021The Antecedents and Consequences of Rapport between Customers and Salespersons in the Tourism Industry. (2021). Kim, Seongseop ; Lee, Kwang-Woo ; Hwang, Jinsoo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2783-:d:510723.

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2020Data-Driven Promotion Planning for Paid Mobile Applications. (2020). Sinha, Amitabh ; Huang, Yan ; Li, Manqi. In: Information Systems Research. RePEc:inm:orisre:v:31:y:2020:i:3:p:1007-1029.

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2020Managing Churn to Maximize Profits. (2020). Gupta, Sunil ; Lemmens, Aurelie . In: Marketing Science. RePEc:inm:ormksc:v:39:y:2020:i:5:p:956-973.

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2020The evolution of behavioral loyalty and customer lifetime value over time: investigation from a Casino Loyalty Program. (2020). Singh, Ashok ; Bai, Billy ; Yoo, Michelle. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:8:y:2020:i:2:d:10.1057_s41270-020-00076-6.

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2021L’offerta di beni culturali in Sicilia: analisi econometrica dei flussi turistici negli anni 1999 e 2000.. (2021). Gitto, Lara. In: MPRA Paper. RePEc:pra:mprapa:105309.

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2020Customer Loyalty-Related Marketing Measures in Fashion Markets. (2020). Iha, David ; Stros, Michael ; Moslein-Troppner, Bodo. In: Central European Business Review. RePEc:prg:jnlcbr:v:2020:y:2020:i:1:id:228:p:43-55.

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2020Modelling consumption behaviour changes in a B2C electric vehicle-sharing system: a perceived systemic risk perspective. (2020). Lan, Jing ; Zhu, Dajian ; Thornton, Thomas F ; Ma, Yuge ; Mangalagiu, Diana. In: Climatic Change. RePEc:spr:climat:v:160:y:2020:i:4:d:10.1007_s10584-019-02439-0.

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2020Consumer Choice and Multi-Store Shopping: an Empirical Investigation. (2020). Singh, Sonika ; Ratchford, Brian T ; Prasad, Ashutosh. In: Customer Needs and Solutions. RePEc:spr:custns:v:7:y:2020:i:3:d:10.1007_s40547-020-00106-5.

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2021Consumer Choice and Multi-Store Shopping: an Empirical Investigation. (2021). Singh, Sonika ; Ratchford, Brian T ; Prasad, Ashutosh. In: Customer Needs and Solutions. RePEc:spr:custns:v:7:y:2021:i:3:d:10.1007_s40547-020-00106-5.

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2020A Bayesian network approach to juxtapose brand engagement and behaviors of substantive interest in e-services. (2020). Suh, Taewon ; Kemp, Elyria A ; Kang, Seok. In: Electronic Commerce Research. RePEc:spr:elcore:v:20:y:2020:i:2:d:10.1007_s10660-018-9320-0.

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2020Customer satisfaction and firm performance: insights from over a quarter century of empirical research. (2020). Otto, Ashley S ; Varadarajan, Rajan ; Szymanski, David M. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:3:d:10.1007_s11747-019-00657-7.

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2020Leveraging service recovery strategies to reduce customer churn in an emerging market. (2020). Borah, Sourav Bikash ; Sharma, Amalesh ; Prakhya, Srinivas. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:5:d:10.1007_s11747-019-00634-0.

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2021Consumer dynamics: theories, methods, and emerging directions. (2021). Chang, Chun-Wei ; Zhang, Jonathan Z. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:1:d:10.1007_s11747-020-00720-8.

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2021Buyer–supplier relationship dynamics: a systematic review. (2021). Kachouie, Reza ; Bell, Simon J ; Chmielewski-Raimondo, Danielle A ; Shamsollahi, Ali. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:2:d:10.1007_s11747-020-00743-1.

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2021Customer inertia marketing. (2021). Palmatier, Robert W ; Harmeling, Colleen M ; Steinhoff, Lena ; Henderson, Conor M. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:2:d:10.1007_s11747-020-00744-0.

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2020Customer satisfaction and service domains: a further development of PROSERV. (2020). Al-Nasser, Amjad D ; Montinari, Andrea ; Lagetto, Gloria ; Ciavolino, Enrico ; Salvatore, Sergio ; Zaterini, Matteo J ; Al-Omari, Amer I. In: Quality & Quantity: International Journal of Methodology. RePEc:spr:qualqt:v:54:y:2020:i:5:d:10.1007_s11135-019-00888-4.

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2020The Origin of the Sharing Economy Meets the Legacy of Fractional Ownership. (2020). Pasimeni, Francesco. In: SPRU Working Paper Series. RePEc:sru:ssewps:2020-19.

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2020Market competition and pricing strategies in retail supply chains. (2020). Choi, Jeonghoon ; Jung, Ilyoung ; Park, Imsu. In: Managerial and Decision Economics. RePEc:wly:mgtdec:v:41:y:2020:i:8:p:1528-1538.

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Works by Ruth N. Bolton:


YearTitleTypeCited
1989Sales response modeling: Gains in efficiency from system estimation In: Journal of Business Research.
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article1
2017A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors In: Journal of Business Research.
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article34
2009Interactive Services: A Framework, Synthesis and Research Directions In: Journal of Interactive Marketing.
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article37
2010Opportunities for Innovation in the Delivery of Interactive Retail Services In: Journal of Interactive Marketing.
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article23
2002The Theoretical Underpinnings of Customer Asset Management In: ERIM Report Series Research in Management.
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paper35
1993Pretesting Questionnaires: Content Analyses of Respondents Concurrent Verbal Protocols In: Marketing Science.
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article11
1998A Dynamic Model of the Duration of the Customers Relationship with a Continuous Service Provider: The Role of Satisfaction In: Marketing Science.
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article215
2004An Empirical Analysis of Determinants of Retailer Pricing Strategy In: Marketing Science.
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article74
2006The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation In: Marketing Science.
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article7
2006—The Implications of “Big M” Marketing for Modeling Service and Relationships In: Marketing Science.
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article0
1989The Relationship Between Market Characteristics and Promotional Price Elasticities In: Marketing Science.
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article57
1986Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races In: Management Science.
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article30
2008SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES.(2008) In: World Scientific Book Chapters.
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2006The Effect of Service Experiences over Time on a Suppliers Retention of Business Customers In: Management Science.
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article27
1991 A Multistage Model of Customers Assessments of Service Quality and Value. In: Journal of Consumer Research.
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article206
2020First steps to creating high impact theory in marketing In: AMS Review.
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article0
In: .
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chapter10
.() In: .
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This paper has another version. Agregated cites: 10
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