4
H index
1
i10 index
39
Citations
Ton van der Wiele : Citation Profile
Erasmus Universiteit Rotterdam (50% share) | RESEARCH PRODUCTION: 3 Articles 12 Papers RESEARCH ACTIVITY:
MORE DETAILS IN: ABOUT THIS REPORT:
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10 years (1996 - 2006). Relations with other researchers
Works with: Authors registered in RePEc who have co-authored more than one work in the last five years with Ton van der Wiele. | Is cited by:
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Main data
Where Ton van der Wiele has published?
Recent works citing Ton van der Wiele (2025 and 2024)
| Year | Title of citing document |
|---|---|
| 2024 | The impact of service innovation on customer satisfaction and customer loyalty: a case in Vietnamese retail banks. (2024). Ngo, Trung ; Nguyen, Minh ; Thi, Trinh Kieu. In: Future Business Journal. RePEc:spr:futbus:v:10:y:2024:i:1:d:10.1186_s43093-024-00354-0. Full description at Econpapers || Download paper |
Works by Ton van der Wiele:
| Year | Title | Type | Cited |
|---|---|---|---|
| 2001 | Fad, fashion and fit: An examination of quality circles, business process re-engineering and statistical process control In: International Journal of Production Economics. [Full Text][Citation analysis] | article | 4 |
| 2001 | Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave In: ERIM Report Series Research in Management. [Full Text][Citation analysis] | paper | 12 |
| 2001 | The E-Business Research Network: summary of the results of the Dutch pilot survey In: ERIM Report Series Research in Management. [Full Text][Citation analysis] | paper | 0 |
| 2004 | Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience In: ERIM Report Series Research in Management. [Full Text][Citation analysis] | paper | 1 |
| 2004 | Mystery shopping: A tool to develop insight into customer service provision In: ERIM Report Series Research in Management. [Full Text][Citation analysis] | paper | 4 |
| 2004 | A transparent role of information systems within business processes: A case study In: ERIM Report Series Research in Management. [Full Text][Citation analysis] | paper | 1 |
| 2002 | ISO 9000 Series Certification Over Time: what have we learnt? In: ERIM Report Series Research in Management. [Full Text][Citation analysis] | paper | 1 |
| 2002 | High Performance Work Systems In: ERIM Report Series Research in Management. [Full Text][Citation analysis] | paper | 0 |
| 2002 | The Importance Of Customer Satisfaction In Organisational Transformation In: ERIM Report Series Research in Management. [Full Text][Citation analysis] | paper | 1 |
| 2002 | A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites In: ERIM Report Series Research in Management. [Full Text][Citation analysis] | paper | 0 |
| 2003 | Mystery Shopping: In-depth measurement of customer satisfaction In: ERIM Report Series Research in Management. [Full Text][Citation analysis] | paper | 3 |
| 2001 | Employee Perception on Commitment Oriented Work Systems In: ERIM Report Series Research in Management. [Full Text][Citation analysis] | paper | 6 |
| 2001 | Empirical Evidence for the Relation between Customer Satisfaction and Business Performance In: ERIM Report Series Research in Management. [Full Text][Citation analysis] | paper | 5 |
| 2006 | A comparison of five modern improvement approaches In: International Journal of Productivity and Quality Management. [Full Text][Citation analysis] | article | 0 |
| 1996 | A Typology of Approaches to ISO Certification and TQM In: Australian Journal of Management. [Full Text][Citation analysis] | article | 1 |
CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated December, 22 2025. Contact: CitEc Team