Last updated July, 3 2014 639.049 documents processed, 16.613.935 references and 6.218.529 citations

The Service Industries Journal / Taylor & Francis Journals

[Raw data] [Main indicators] [Most cited papers] [cites used to compute the impact factor] [Recent citations ][documents published in EconPapers] [Keep updated about new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw data:

IF AIF DOC CDO CCU CIF CIT D2Y C2Y %SC CiY II AII
19900.09000000.04
19910.09000000.04
19920.09000000.04
19930.1000000.05
19940.11000000.05
19950.2000000.08
19960.24000000.1
19970.33939017000.11
19980.2956950323900.11
19990.010.344914420.013295100.15
20000.425119520.012010500.16
20010.030.442021540.02344100300.17
20020.130.4511226130.06278719010.090.2
20030.940.4741267340.1334312900.2
20040.540.5351318490.15385228010.020.22
20050.020.5656374720.194292200.23
20060.020.5570444640.1420107200.22
20070.010.47126570730.1356126100.19
20080.030.5207777960.1258196600.21
20090.010.51132909830.0922333300.21
20100.030.4713510441070.110339900.17
20110.030.557611201270.112267800.22
20120.010.673611561060.094211200.26
20130.020.925012061350.112112200.34
20140.050.681206300.02086400.24
 
 
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CCU: Cumulative number of citations to papers published until year y
CIF: Cumulative impact factor
CIT: Number of citations to papers published in year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y

 

Most cited documents in this series:

YearTitleCited
2001Introduction. (2001). Illeris, S. ; Akehurst, G.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:1:p:1-4.

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324
2002Introduction. (2002). Illeris, S. ; Akehurst, G.. In: The Service Industries Journal. RePEc:taf:servic:v:22:y:2002:i:1:p:1-3.

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269
2007Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707.

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15
2003Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30.

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15
2009Exporter performance in the German business services sector. (2009). Vogel, Alexander. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2009:i:7:p:1015-1031.

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11
1998The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, Faïz ; Gadrey, Jean ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15.

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10
2008Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Sarkar, Soumodip ; Carvalho, Luisa . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356.

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9
2005Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Lieu, Pang-Tien ; Chiu, Yung-Ho ; Yeh, Tsai-Lien . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944.

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8
2005How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271.

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7
The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88.

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7
2004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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7
2003What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66.

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6
2000Total Factor Productivity Growth and Technical Change in the Water and Sewerage Industry. (2000). Ashton, john. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:4:p:121-130.

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5
Services productivity revisited. (2008). Rubalcaba, Luis ; Maroto-Sánchez, Andrés. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:3:p:337-353.

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5
2004Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130.

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5
2008Policies to enhance the ‘hidden innovation’ in services: evidence and lessons from the UK. (2008). Savona, Maria ; Kitson, Michael ; Abreu, Maria ; Grinevich, Vadim . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:1:p:99-118.

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5
2009The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136.

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5
1997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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5
1999Service Recovery Strategies for Single and Double Deviation Scenarios. (1999). Johnston, Robert ; Fern, Adrian . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:69-82.

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4
2000The Size and Growth of UK Manufacturing and Service Firms. (2000). Wilson, John ; J. O. S. Wilson, ; MORRIS, J. E.. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:2:p:25-38.

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4
2001Knowledge, Human Resources and Social Practice: The Knowledge-Intensive Business Service Firm as a Distributed Knowledge System. (2001). Larsen, J. N.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:1:p:81-102.

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4
2008Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Smallbone, David ; Voytovich, Artem ; Welter, Friederike . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670.

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4
2000A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). Chen, Tser-Yieth ; YEH, TSER-LIEN . In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109.

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4
1998Efficiency and Productivity Measures for High Contact Services. (1998). Klassen, Kenneth J ; Chrisman, James J ; Russell, Randolph M. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:4:p:1-18.

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4
1999Teleservices, Call Centres and Urban and Regional Development. (1999). Richardson, R. ; Marshall, J. N.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:1:p:96-116.

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4
2007Sectoral Structure, Qualification Characteristics and Patterns of Labour Mobility. (2007). Llorente-Heras, Raquel. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:4:p:411-434.

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4
1999The New Retail Banking Revolution. (1999). Williams, Jonathan ; Edward, Gardener ; Barry, Howcroft . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:83-100.

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4
2007Innovation and Employment Effects in Services: A Review of the Literature and an Agenda for Research. (2007). Gallouj, Faïz ; Djellal, Faridah ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:193-214.

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4
2001Combining Operations and Marketing to Manage Capacity and Demand in Services. (2001). Klassen, K. J. ; Rohleder, T. R.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:1-30.

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4
2004Testing servers roles as experts and managers of tipping behaviour. (2004). Barkan, Rachel ; Israeli, Aviad . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:6:p:91-108.

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3
2008Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Shamdasani, Prem ; Malhotra, Neeru ; Mukherjee, Avinandan . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138.

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3
1997Insights into Franchising: A Review of Empirical and Theoretical Perspectives. (1997). Christina, Fulop ; JIM, FORWARD . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:4:p:603-625.

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3
2005The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889.

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3
2003Regional concentration of innovative business services: testing some explanatory factors at European regional level. (2003). Rubalcaba, Luis ; Gago, David . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:1:p:77-94.

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3
1998Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124.

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3
2007Knowledge Intensive Business Services and Urban Industrial Development. (2007). Aslesen, Heidi Wiig ; Isaksen, Arne . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338.

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3
2004How to take customers into consideration in service innovation projects. (2004). Abramovici, Marianne ; Bancel-Charensol, Laurence . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:56-78.

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3
2008Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation. (2008). Chiu, Yung-Ho ; Wang, Pen-Chun ; Shen, Da-Bai ; Jan, Chyanlong . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:479-496.

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3
1999Foresight and Services: Closing the Gap?. (1999). Miles, Ian. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:1-27.

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3
2003Capital Utilisation and Scale in the English and Welsh Water Industry. (2003). Ashton, john. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:5:p:137-149.

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3
2003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Matzler, Kurt ; Heischmidt, Kenneth ; Sauerwein, Elmar . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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3
2007Effects of Destination Image on Meeting Participation Intentions: Empirical Findings from a Professional Association and its Annual Convention. (2007). Lee, Myong Jae ; Back, Ki-Joon . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:1:p:59-73.

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3
2005Business services, the new engine of French regional growth. (2005). Leo, Pierre-Yves ; Philippe, Jean . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:141-161.

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3
2007The Tradability of Services within Canada and the European Union. (2007). Lejour, Arjan ; Jan-Willem de Paiva Verheijden, . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:4:p:389-409.

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3
Accounting for operating environments in measuring water utilities’ managerial efficiency. (2006). Picazo-Tadeo, Andres. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2006:i:6:p:761-773.

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3
2002Culture, Services and Regional Development. (2002). Beyers, W. B.. In: The Service Industries Journal. RePEc:taf:servic:v:22:y:2002:i:1:p:4-34.

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2
2007Relationship Quality of an Establishment and Perceived Value of a Purchase. (2007). Moliner-Tena, Miguel A. ; Rodriguez-Artola, Rosa M. ; Callarisa-Fiol, Luis . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:151-174.

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2
2008Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry. (2008). Yang, Jen-Te . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:429-443.

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2
2008Does online relationship marketing enhance customer retention and cross-buying?. (2008). Liang, Chiung-Ju ; Wang, Wen-Hung ; Chen, Hui-Ju . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:6:p:769-787.

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2
2006Outsourcing of advanced business services in the Spanish economy: Explanation and estimation of the regional effects. (2006). Rubiera Morollón, Fernando ; Santiago R. Martinez-Argüelles, . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:3:p:267-285.

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2

Citing documents used to compute impact factor 4:

YearTitleSee
2014Prime time: The strategic use of subconscious priming to enhance customer satisfaction. (2014). Ford, Robert C.. In: Business Horizons. RePEc:eee:bushor:v:57:y:2014:i:2:p:269-277.

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[Citation Analysis]
2014The study of service innovation for digiservice on loyalty. (2014). Wu, Chih-Wen . In: Journal of Business Research. RePEc:eee:jbrese:v:67:y:2014:i:5:p:819-824.

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[Citation Analysis]
2014Knowledge sharing in China–UK higher education alliances. (2014). Roberts, Joanne ; Li, Xiaoqing ; Tan, Hui ; Yan, Yanni . In: International Business Review. RePEc:eee:iburev:v:23:y:2014:i:2:p:343-355.

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[Citation Analysis]
2014Knowledge assets and firm international performance. (2014). Denicolai, Stefano ; Strange, Roger ; Zucchella, Antonella . In: International Business Review. RePEc:eee:iburev:v:23:y:2014:i:1:p:55-62.

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[Citation Analysis]

Cites in year: CiY

Recent citations received in: 2013

YearTitleSee

Recent citations received in: 2012

YearTitleSee

Recent citations received in: 2011

YearTitleSee

Warning!! This is still an experimental service. The results of this service should be interpreted with care, especially in research assessment exercises. The processing of documents is automatic. There still are errors and omissions in the identification of references. We are working to improve the software to increase the accuracy of the results.

Source data used to compute the impact factor of RePEc series.