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The Service Industries Journal / Taylor & Francis Journals

0.18

Impact Factor

0.17

5-Years IF

14

5-Years H index

Main indicators

Raw data

IF AIF IF5 DOC CDO CCU CIF CIT D2Y C2Y D5Y C5Y %SC CiY II AII
19900.1000 (%)0.04
19910.09000 (%)0.04
19920.09000 (%)0.04
19930.1000 (%)0.05
19940.11000 (%)0.05
19950.2000 (%)0.07
19960.23000 (%)0.09
19970.2739395200 (%)0.09
19980.29569520.02773939 (%)20.040.1
19990.020.320.024914420.0171952952 (%)0.13
20000.030.40.055119570.0443105314471 (2.3%)0.15
20010.030.40.022021550.0235610031954 (%)10.050.15
20020.130.420.0611226200.0926771921513 (%)10.090.18
20030.870.440.1841267360.1392312718733 (%)10.020.19
20040.580.490.2951318600.19107523017250 (%)20.040.2
20050.050.530.4156374750.211192517472 (%)0.21
20060.040.510.3170444640.1483107417955 (%)0.2
20070.010.450.16126570760.13112126122937 (%)0.18
20080.040.480.072077771070.14136196834424 (%)0.2
20090.020.470.051329091030.1179333551024 (%)0.19
20100.040.450.0613510441430.14353391259134 (%)0.16
20110.040.520.077611201640.15202671167047 (%)10.010.2
20120.030.550.083611561460.1336211767651 (%)0.2
20130.050.620.0810212581890.1570112658647 (%)20.020.22
20140.090.640.077513331380.1411381348135 (%)30.040.21
20150.180.690.135313861760.13221773142453 (%)10.020.22
20160.180.850.171313991810.1311282334257 (%)0.26
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CCU: Cumulative number of citations to papers published until year y
CIF: Cumulative impact factor
CIT: Number of citations to papers published in year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y

 

50 most cited documents in this series:

#YearTitleCited
12001Introduction. (2001). Akehurst, G. ; Illeris, S.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:1:p:1-4.

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317
22002Introduction. (2002). Akehurst, G. ; Illeris, S.. In: The Service Industries Journal. RePEc:taf:servic:v:22:y:2002:i:1:p:1-3.

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255
31998The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, Faïz ; Faïz Gallouj, ; Gadrey, Jean . In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15.

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37
41997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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33
52003Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30.

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33
62003What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66.

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19
72004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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18
82005How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271.

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16
92007Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707.

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15
102009The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136.

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15
11The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88.

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14
12Accounting for operating environments in measuring water utilities’ managerial efficiency. (2006). Picazo-Tadeo, Andres. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2006:i:6:p:761-773.

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14
132008Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356.

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14
142005A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445.

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14
152004Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130.

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14
162004Innovation, consumption and services: encapsulation and the combinatorial role of services. (2004). Howells, Jeremy . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:19-36.

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13
172007Knowledge Intensive Business Services and Urban Industrial Development. (2007). Aslesen, Heidi ; Isaksen, Arne . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338.

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13
182014The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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12
192009Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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12
202009Exporter performance in the German business services sector. (2009). Vogel, Alexander. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2009:i:7:p:1015-1031.

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12
212005Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Lieu, Pang-Tien ; Chiu, Yung-Ho ; Yeh, Tsai-Lien . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944.

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12
222005The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889.

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11
232006Innovation in care services for the elderly. (2006). Gallouj, Faïz ; Djellal, Faridah ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:3:p:303-327.

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11
242001Combining Operations and Marketing to Manage Capacity and Demand in Services. (2001). Klassen, K. J. ; Rohleder, T. R.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:1-30.

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11
252009The case of market and system failures in services innovation. (2009). Rubalcaba, Luis ; Gallego, Jorge ; Den Hertog, Pim. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:4:p:549-566.

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10
262010Efficiency and total factor productivity change of Malaysian commercial banks. (2010). Saal, David ; Battisti, Giuliana ; Abdul-Majid, Mariani. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:13:p:2117-2143.

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10
272007Innovation and Employment Effects in Services: A Review of the Literature and an Agenda for Research. (2007). Gallouj, Faïz ; Djellal, Faridah ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:193-214.

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9
282003Capital Utilisation and Scale in the English and Welsh Water Industry. (2003). Ashton, john. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:5:p:137-149.

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9
292010Determinants of the export behaviour of German business services companies. (2010). Vogel, Alexander ; Eickelpasch, Alexander. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:4:p:513-526.

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9
302014A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294.

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9
312007A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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9
321998Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124.

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8
332000A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth . In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109.

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8
342008Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670.

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8
352008Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation. (2008). Jan, Chyanlong ; Chiu, Yung-Ho ; Wang, Pen-Chun ; Shen, Da-Bai. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:479-496.

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8
361999Service Recovery Strategies for Single and Double Deviation Scenarios. (1999). Fern, Adrian ; Johnston, Robert . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:69-82.

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8
372008The evolution of the geographical concentration of tertiary sector activities in Europe. (2008). Jennequin, Hugues . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:3:p:291-306.

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7
382012Service characteristics as moderators of the entry mode choice: empirical evidence in the hotel industry. (2012). Villar, Cristina ; Pla-Barber, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1137-1148.

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7
392012Internationalization of service industry firms: understanding distinctive characteristics. (2012). Pla-Barber, Jose ; Ghauri, Pervez N.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1007-1010.

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7
401999The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

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7
41Services productivity revisited. (2008). Rubalcaba, Luis ; Maroto-Sánchez, Andrés. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:3:p:337-353.

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7
422013The role of entrepreneurial orientation in service firms: empirical evidence from Austria. (2013). Kraus, Sascha . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:5:p:427-444.

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7
432003Returns from investing in Australian equity superannuation funds, 1991--1999. (2003). Stanford, Jon ; Drew, Michael. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:4:p:12-24.

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7
44Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771.

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7
452005Services and the changing economic base of regions in the united states. (2005). Beyers, William B.. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:461-476.

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7
461998Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115.

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6
472000Total Factor Productivity Growth and Technical Change in the Water and Sewerage Industry. (2000). Ashton, john. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:4:p:121-130.

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6
482005A comparative study of innovation behaviour in Singapores KIBS and manufacturing firms. (2005). Wong, Poh ; He, Zi-Lin . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:1:p:23-42.

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6
492013The productivity challenge in services: measurement and strategic perspectives. (2013). Gallouj, Faïz ; Djellal, Faridah ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:3-4:p:282-299.

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6
502003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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6

50 most relevant documents in this series (papers most cited in the last two years)

#YearTitleCited
11997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

Full description at Econpapers || Download paper

11
22014The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

Full description at Econpapers || Download paper

11
32007A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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8
42004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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8
52004Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130.

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8
62009Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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8
72014A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294.

Full description at Econpapers || Download paper

7
82003What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66.

Full description at Econpapers || Download paper

6
92009The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136.

Full description at Econpapers || Download paper

6
102013The role of entrepreneurial orientation in service firms: empirical evidence from Austria. (2013). Kraus, Sascha . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:5:p:427-444.

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6
112012Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505.

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6
122007Knowledge Intensive Business Services and Urban Industrial Development. (2007). Aslesen, Heidi ; Isaksen, Arne . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338.

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6
132012Internationalization of service industry firms: understanding distinctive characteristics. (2012). Pla-Barber, Jose ; Ghauri, Pervez N.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1007-1010.

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5
142013Perceived importance of native language use in service encounters. (2013). Holmqvist, Jonas ; Van Vaerenbergh, Yves . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:15-16:p:1659-1671.

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5
151999The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

Full description at Econpapers || Download paper

5
162005A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445.

Full description at Econpapers || Download paper

5
172012Service characteristics as moderators of the entry mode choice: empirical evidence in the hotel industry. (2012). Villar, Cristina ; Pla-Barber, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1137-1148.

Full description at Econpapers || Download paper

5
182010Determinants of the export behaviour of German business services companies. (2010). Vogel, Alexander ; Eickelpasch, Alexander. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:4:p:513-526.

Full description at Econpapers || Download paper

5
192006Accounting for operating environments in measuring water utilities’ managerial efficiency. (2006). Picazo-Tadeo, Andres. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2006:i:6:p:761-773.

Full description at Econpapers || Download paper

5
202005How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271.

Full description at Econpapers || Download paper

5
212013The productivity challenge in services: measurement and strategic perspectives. (2013). Gallouj, Faïz ; Djellal, Faridah ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:3-4:p:282-299.

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5
222009The measurement of the construct satisfaction in higher education. (2009). Raposo, Mário ; Alves, Helena. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:2:p:203-218.

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5
232013Convergence and interdisciplinarity in innovation management: a review, critique, and future directions. (2013). Hacklin, Fredrik ; Wallin, Martin W.. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:7-8:p:774-788.

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5
241998Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115.

Full description at Econpapers || Download paper

4
251999The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88.

Full description at Econpapers || Download paper

4
262005The role of services in regional and urban development: A reappraisal of our understanding. (2005). Illeris, Sven . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:447-460.

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4
272003Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30.

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4
282000A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth . In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109.

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4
292007The Influence of Merger and Acquisition Activities on Corporate Performance in the Taiwanese Telecommunications Industry. (2007). Liu, Hsiang-Hsi ; Chen, Tser-Yieth ; Pai, Lin-Yen . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:8:p:1041-1051.

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3
302013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

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3
312008Conceptualizing brand values in the charity sector: the relationship between sector, cause and organization. (2008). Sargeant, A. ; Hudson, J. ; West, D. C.. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:5:p:615-632.

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3
322015Transformative service networks: cocreated value as well-being. (2015). Black, Hulda G ; Gallan, Andrew S. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:15-16:p:826-845.

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3
332006Communicating Services Brands Values Internally and Externally. (2006). de Chernatony, Leslie ; Segal-Horn, Susan ; Cottam, Susan . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:8:p:819-836.

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3
342015Do innovation spillovers impact employment and skill upgrading?. (2015). Damijan, Joze. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:13:p:728-745.

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3
352006An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38.

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3
361999Service Recovery Strategies for Single and Double Deviation Scenarios. (1999). Fern, Adrian ; Johnston, Robert . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:69-82.

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372010Efficiency and total factor productivity change of Malaysian commercial banks. (2010). Saal, David ; Battisti, Giuliana ; Abdul-Majid, Mariani. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:13:p:2117-2143.

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382006Outsourcing of advanced business services in the Spanish economy: Explanation and estimation of the regional effects. (2006). Rubiera Morollón, Fernando ; Santiago R. Martinez-Argüelles, . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:3:p:267-285.

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392013Co-creation and innovation in public services. (2013). Alves, Helena. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:7-8:p:671-682.

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402015Investigating the formation of service supply chains. (2015). Breidbach, Christoph Friedrich ; Wood, Lincoln C. ; Reefke, Hendrik . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:1-2:p:5-23.

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412007Standardisation versus Adaptation: Geographical Pressures to Deviate from Franchise Formats. (2007). Mason, Colin ; Cox, Juliet . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:8:p:1053-1072.

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422008Customer value creation in professional service relationships: the case of credence goods. (2008). Pressey, Andrew D. ; Howden, Charles . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:6:p:789-812.

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432012Exploring the effects of international sourcing on manufacturing versus service firms. (2012). Jaklič, Andreja ; Chidlow, Agnieszka. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1193-1207.

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442014Assessing productivity in the presence of negative data and undesirable outputs. (2014). Chiu, Ching-Ren ; Lu, Yung-Hsiang ; Chen, Yi-Fen ; Tsang, Seng-Su . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:2:p:162-174.

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452003The Moderating Role of Confidence in Expectations and the Asymmetric Influence of Disconfirmation on Customer Satisfaction. (2003). La, Suna ; Yi, Youjae . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:5:p:20-47.

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462013Consumer evaluation of self-service innovation failure: the effect of brand equity and attribution. (2013). Cheng, Colin C. ; Liao, Shuling . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:5:p:467-485.

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472008International franchise partner selection and chain performance through the lens of organisational learning. (2008). Wang, Catherine L. ; Altinay, Levent . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:2:p:225-238.

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482005The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889.

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492008Employee behaviour and relationship quality: impact on customers. (2008). Beatson, Amanda ; Gudergan, Siegfried ; Lings, Ian . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:2:p:211-223.

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501998Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124.

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Citing documents used to compute impact factor 23:

YearTitle
2016Vehicle to Grid regulation services of electric delivery trucks: Economic and environmental benefit analysis. (2016). Zhao, Yang ; Tatari, Omer ; Noori, Mehdi . In: Applied Energy. RePEc:eee:appene:v:170:y:2016:i:c:p:161-175.

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2016The link between R&D, innovation and productivity: Are micro firms different?. (2016). Kritikos, Alexander ; Baumann, Julian . In: Research Policy. RePEc:eee:respol:v:45:y:2016:i:6:p:1263-1274.

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2016From technological to symbolic innovation? Open source, Maker Movement and global demand for 3D printers. (2016). Grilli, Luca ; fassio, claudio. In: Papers in Innovation Studies. RePEc:hhs:lucirc:2016_007.

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2016Motives and resources for value co-creation in a multi-stakeholder ecosystem: A managerial perspective. (2016). Pera, Rebecca ; Clarke, Jackie ; Occhiocupo, Nicoletta . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:10:p:4033-4041.

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2016Correlates of using the billing system of a mobile network operator to pay for digital goods and services. (2016). Gerpott, Torsten J ; Meinert, Phil . In: Information Systems Frontiers. RePEc:spr:infosf:v:18:y:2016:i:6:d:10.1007_s10796-016-9694-2.

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2016Customer-oriented risk assessment in network utilities. (2016). Gmez, Juan F ; Lpez-Campos, Mnica A ; Mrquez, Adolfo Crespo . In: Reliability Engineering and System Safety. RePEc:eee:reensy:v:147:y:2016:i:c:p:72-83.

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2016A framework for innovative service design. (2016). Sudharshan, Devanathan ; Liu, Ben S ; Furrer, Olivier ; Tsiotsou, Rodoula H. In: FSES Working Papers. RePEc:fri:fribow:fribow00476.

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2016Tourism supply chain agility: an empirical examination using resource-based view. (2016). Mandal, Santanu ; Raju, Amar G ; Roy, Souvik . In: International Journal of Business Forecasting and Marketing Intelligence. RePEc:ids:ijbfmi:v:2:y:2016:i:2:p:151-173.

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2016Firms’ adoption of self-service technology: how managerial beliefs shape co-production decisions. (2016). di Mascio, Rita . In: AMS Review. RePEc:spr:amsrev:v:6:y:2016:i:1:d:10.1007_s13162-016-0076-1.

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2016A framework for innovative service design. (2016). Sudharshan, Devanathan ; Liu, Ben S ; Furrer, Olivier ; Tsiotsou, Rodoula H. In: FSES Working Papers. RePEc:fri:fribow:fribow00476.

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2016Government and family Guanxi in Chinese private firms: perceptions and preference. (2016). Qin, Zhong ; Deng, Xin . In: Review of Managerial Science. RePEc:spr:rvmgts:v:10:y:2016:i:1:p:35-60.

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2016Government and family Guanxi in Chinese private firms: perceptions and preference. (2016). Qin, Zhong ; Deng, Xin . In: Review of Managerial Science. RePEc:spr:rvmgts:v:10:y:2016:i:1:d:10.1007_s11846-014-0138-4.

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2016Entrepreneurial orientation in family firms: the moderating role of technological intensity and performance. (2016). Garces-Galdeano, Lucia ; Makri, Marianna ; Garcia-Olaverri, Carmen ; Larraza-Kintana, Martin . In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:12:y:2016:i:1:d:10.1007_s11365-014-0335-2.

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2016Leveraging loyalty programs to build customer–company identification. (2016). Brashear-Alejandro, Thomas ; Groza, Mark D ; Kang, Jun . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:3:p:1190-1198.

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2016MONETARY VALUATION OF INTELLECTUAL HUMAN CAPITAL IN INNOVATIVE ACTIVITY. (2016). Loseva, Olga Vladislavovna ; Fedotova, Arina Alekseevna ; Kontorovich, Olga Igo-Revna . In: Equilibrium. Quarterly Journal of Economics and Economic Policy. RePEc:pes:ierequ:v:11:y:2016:i:2:p:369-385.

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2016Testing the predictive power of PLS through cross-validation in banking. (2016). Reguera-Alvarado, Nuria ; Martin-Ruiz, David ; Blanco-Oliver, Antonio . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:10:p:4685-4693.

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2016Consumer responses to CSR in Indian banking sector. (2016). Rahman, Zillur ; Fatma, Mobin . In: International Review on Public and Nonprofit Marketing. RePEc:spr:irpnmk:v:13:y:2016:i:3:d:10.1007_s12208-015-0146-3.

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2016Identifying categories of service innovation: A review and synthesis of the literature. (2016). Snyder, Hannah ; Fombelle, Paul ; Kristensson, Per ; Gustafsson, Anders ; Witell, Lars. In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:7:p:2401-2408.

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2016Making incremental innovation tradable in industrial service settings. (2016). Geiger, Susi ; Finch, John . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:7:p:2463-2470.

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2016Defining service innovation: A review and synthesis. (2016). Gustafsson, Anders ; Snyder, Hannah ; Witell, Lars ; Kristensson, Per ; Fombelle, Paul . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:8:p:2863-2872.

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2016Exploring the source of metafrontier inefficiency for various bank types in the two-stage network system with undesirable output. (2016). Fang, Chen-Ling ; Chiu, Yung-Ho ; Chen, Yu-Chuan . In: Pacific-Basin Finance Journal. RePEc:eee:pacfin:v:36:y:2016:i:c:p:1-13.

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2016CO2 emissions reduction of Chinese light manufacturing industries: A novel RAM-based global Malmquist–Luenberger productivity index. (2016). Emrouznejad, Ali ; Yang, Guo-Liang . In: Energy Policy. RePEc:eee:enepol:v:96:y:2016:i:c:p:397-410.

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2016National strategies for securing a stable supply of rare earths in different world regions. (2016). Barteková, Eva ; Bartekova, Eva ; Kemp, Rene . In: Resources Policy. RePEc:eee:jrpoli:v:49:y:2016:i:c:p:153-164.

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Recent citations (cites in year: CiY)

Recent citations received in 2015
YearCiting document
2015Transaction costs and the sharing economy. (2015). Henten, Anders ; Windekilde, Iwona . In: 26th European Regional ITS Conference, Madrid 2015. RePEc:zbw:itse15:127145.

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Recent citations received in 2014
YearCiting document
2014Tourism innovation policy: Implementation and outcomes. (2014). Williams, Allan M. ; Hall, Michael C. ; Rodriguez, Isabel . In: Annals of Tourism Research. RePEc:eee:anture:v:49:y:2014:i:c:p:76-93.

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2014Restructuring among mobile service providers: a ten-year perspective. (2014). , . In: Chapters. RePEc:elg:eechap:15816_1.

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2014Roles of Board of Directors in Organizational Ambidexterity. (2014). Kang, Jaeyoung . In: Journal of Management and Strategy. RePEc:jfr:jms111:v:5:y:2014:i:4:p:99-109.

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Recent citations received in 2013
YearCiting document
2013La reestructuración del sistema bancario español tras la crisis y la solvencia de las entidades financieras. Consecuencias para las cajas de ahorros. (2013). Serrano, Salvador Climent . In: Revista de Contabilidad - Spanish Accounting Review. RePEc:eee:spacre:v:16:y:2013:i:2:p:136-146.

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2013THE EFFECT OF AMBIENT SCENT ON MOVIEGOERS’ BEHAVIOR. (2013). Verissimo, Jose ; Pereira, Rui Alves . In: Portuguese Journal of Management Studies. RePEc:pjm:journl:v:xviii:y:2013:i:2:p:67-80.

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Warning!! This is still an experimental service. The results of this service should be interpreted with care, especially in research assessment exercises. The processing of documents is automatic. There still are errors and omissions in the identification of references. We are working to improve the software to increase the accuracy of the results.

Source data used to compute the impact factor of RePEc series.

CitEc is a RePEc service, providing citation data for Economics since 2001. Sponsored by INOMICS. Last updated December, 1st 2017. Contact: CitEc Team