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International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) / IGI Global

Citation Profile [Updated: 2020-06-03 07:38:54]
5 Years H
2
Impact Factor
0.04
5 Years IF
0.02
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1990 0 0.08 0 0 0 0 0 0 0 0 0 0 0.04
1991 0 0.08 0 0 0 0 0 0 0 0 0 0 0.04
1992 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1993 0 0.1 0 0 0 0 0 0 0 0 0 0 0.05
1994 0 0.11 0 0 0 0 0 0 0 0 0 0 0.06
1995 0 0.2 0 0 0 0 0 0 0 0 0 0 0.08
1996 0 0.22 0 0 0 0 0 0 0 0 0 0 0.1
1997 0 0.23 0 0 0 0 0 0 0 0 0 0 0.1
1998 0 0.27 0 0 0 0 0 0 0 0 0 0 0.12
1999 0 0.29 0 0 0 0 0 0 0 0 0 0 0.14
2000 0 0.34 0 0 0 0 0 0 0 0 0 0 0.15
2001 0 0.36 0 0 0 0 0 0 0 0 0 0 0.16
2002 0 0.4 0 0 0 0 0 0 0 0 0 0 0.21
2003 0 0.41 0 0 0 0 0 0 0 0 0 0 0.2
2004 0 0.46 0 0 0 0 0 0 0 0 0 0 0.21
2005 0 0.47 0 0 0 0 0 0 0 0 0 0 0.22
2006 0 0.47 0 0 0 0 0 0 0 0 0 0 0.21
2007 0 0.42 0 0 0 0 0 0 0 0 0 0 0.19
2008 0 0.45 0 0 0 0 0 0 0 0 0 0 0.21
2009 0 0.44 0 0 0 0 0 0 0 0 0 0 0.21
2010 0 0.44 0 0 20 20 1 0 0 0 0 0 0.18
2011 0 0.46 0 0 21 41 4 0 20 20 0 0 0.21
2012 0.05 0.47 0.03 0.05 18 59 3 2 2 41 2 41 2 0 0 0.19
2013 0 0.53 0 0 19 78 0 2 39 59 0 0 0.22
2014 0 0.55 0 0 19 97 0 2 37 78 0 0 0.21
2015 0 0.55 0.01 0.01 17 114 0 1 3 38 97 1 0 0 0.21
2016 0 0.56 0.01 0.01 17 131 1 1 4 36 94 1 0 0 0.2
2017 0.06 0.58 0.03 0.04 24 155 1 4 8 34 2 90 4 0 0 0.21
2018 0 0.7 0.01 0 22 177 0 1 9 41 96 0 0 0.28
2019 0.04 0.88 0.04 0.02 19 196 0 7 16 46 2 99 2 0 1 0.05 0.33
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
CIF: Cumulative impact factor
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12012Toward a Service (Eco)Systems Perspective on Value Creation. (2012). Wieland, Heiko ; Vargo, Stephen L ; Lusch, Robert F ; Polese, Francesco. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:3:y:2012:i:3:p:12-25.

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3
22011Creating Effective Customer Solutions: A Process-Oriented Perspective. (2011). Burianek, Ferdinand ; Reichwald, Ralf ; Bonnemeier, Sebastian . In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:2:y:2011:i:1:p:15-29.

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2
32011A Modeling Framework for Analyzing the Viability of Service Systems. (2011). Golnam, Arash ; Wegmann, Alain ; Regev, Gil . In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:2:y:2011:i:3:p:51-64.

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2
42012Value, Variety and Viability: New Business Models for Co-Creation in Outcome-based Contracts. (2012). Briscoe, Gerard ; Ng, Irene. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:3:y:2012:i:3:p:26-48.

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1
52010A Structured Test Approach for Service Concepts. (2010). Meiren, Thomas ; Burger, Thomas ; Kim, Kwang-Jae. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:1:y:2010:i:4:p:12-21.

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1
62017Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India. (2017). Prasad, B ; Batra, Dharminder Kumar ; Mittal, Sanjiv ; Gera, Rajat . In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:8:y:2017:i:3:p:1-20.

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1
72010Information Stewardship in Cloud Computing. (2010). Pym, David ; Sadler, Martin . In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:1:y:2010:i:1:p:50-67.

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1
82017Descriptive Content Analysis on E-Service Research. (2017). Lennon, Sharron J ; Kim, Jung-Hwan . In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:8:y:2017:i:1:p:18-31.

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1
92019Economic Decision-Making and the Impact of Risk Management: How They Relate to Each Other. (2019). Battiloro, Gabrielle ; Galli, Brian J. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:10:y:2019:i:3:p:1-13.

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1
102016An Empirical Study to Evaluation of Customer Acquisition Processes on Customer Satisfaction. (2016). Al Hawari, Samer ; Hunaiti, Hana ; Alryalat, Haroun ; Alhawari, Samer . In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:7:y:2016:i:4:p:1-20.

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1
112011Value-Adding to Public Services Through the Adoption of Lean Thinking. (2011). , Ayham ; Backhouse, Chris J. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:2:y:2011:i:3:p:33-50.

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1
122016The Role of OSS in Development of Software Industry in Developing Countries with Weak Intellectual Property Rights. (2016). Saghafi, Fatemeh ; Ghazinoory, Sepehr ; Dastranj, Nasrin ; Rad, Mona Rashidi ; Rashidirad, Mona . In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:7:y:2016:i:1:p:61-78.

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1
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12011Creating Effective Customer Solutions: A Process-Oriented Perspective. (2011). Burianek, Ferdinand ; Reichwald, Ralf ; Bonnemeier, Sebastian . In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:2:y:2011:i:1:p:15-29.

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2
Citing documents used to compute impact factor: 2
YearTitle
2019Integrating the resources of Korean disaster management research via the Johari window. (2019). Ha, Kyoo-Man. In: Evaluation and Program Planning. RePEc:eee:epplan:v:77:y:2019:i:c:s014971891930045x.

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2019Motivations for customer revisit behavior in online review comments: Analyzing the role of user experience using big data approaches. (2019). Park, Eunil. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:51:y:2019:i:c:p:14-18.

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Recent citations
Recent citations received in 2017
YearCiting document

Recent citations received in 2016
YearCiting document