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International Journal of Services, Economics and Management / Inderscience Enterprises Ltd

Citation Profile [Updated: 2023-01-07 21:26:51]
5 Years H Index
3
Impact Factor (IF)
0.06
5 Years IF
0.1
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2007 0 0.46 0 0 6 6 1 0 0 0 0 0 0.2
2008 0 0.49 0 0 7 13 8 0 6 6 0 0 0.23
2009 0.08 0.47 0.04 0.08 13 26 3 1 1 13 1 13 1 0 0 0.23
2010 0.05 0.48 0.04 0.08 23 49 11 2 3 20 1 26 2 0 0 0.21
2011 0 0.52 0 0 27 76 4 3 36 49 0 0 0.24
2012 0 0.51 0.02 0.03 21 97 12 2 5 50 76 2 0 0 0.22
2013 0.04 0.56 0.04 0.04 12 109 7 4 9 48 2 91 4 0 0 0.24
2014 0.03 0.55 0.04 0.04 15 124 7 5 14 33 1 96 4 0 0 0.23
2017 0 0.55 0.03 0.04 7 131 0 4 31 0 48 2 0 0 0.21
2018 0 0.57 0.04 0.09 10 141 8 6 37 7 34 3 0 0 0.24
2019 0.06 0.6 0.06 0.09 15 156 5 9 46 17 1 32 3 0 1 0.07 0.24
2020 0.12 0.73 0.06 0.09 18 174 1 11 57 25 3 32 3 0 0 0.34
2021 0.06 1.02 0.06 0.1 25 199 2 11 68 33 2 50 5 0 0 0.38
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12008Do service sector trends stimulate entrepreneurship? A socio-economic labour market perspective. (2008). Fachinger, Uwe ; bögenhold, dieter ; Bogenhold, Dieter. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2008:i:2:p:117-134.

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8
22019Green innovation under uncertainty - a dynamic perspective. (2019). Liu, Zuoming ; Menon, Mohan . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:10:y:2019:i:1:p:68-88.

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4
32010The effect of e-service quality on customers satisfaction in banks operating in Jordan: an empirical investigation of customers perspectives. (2010). Akroush, Mamoun ; Bataineh, Abdullah Q. ; Nuseir, Mohammed T. ; Mahadin, Bushra K.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:1:p:80-108.

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3
42013Service innovation capabilities: what are they?. (2013). GIANNOPOULOU, ELENI ; Barlatier, Pierre-Jean ; Gryszkiewicz, Lidia . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:125-153.

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3
52012The determinants of customer loyalty in Malaysian mobile telecommunication services: a structural analysis. (2012). Lin, Binshan ; Hew, Teck-Soon ; Leong, Lai-Ying ; Ooi, Keng-Boon . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:3:p:209-235.

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3
62012Strategic planning of service supply chain using dynamic SAP-LAP model: a case study of a leading gas organisation in India. (2012). Haleem, Abid ; Siddiqui, Fauzia ; Sharma, Chitra . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:3:p:169-185.

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3
72012Service quality, image and loyalty towards Malaysian hotels. (2012). Cham, Tat-Huei ; Easvaralingam, Yalini . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:4:p:267-281.

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3
82014Outpatient service quality and doctor-patient relationship: a study in Chinese public hospital. (2014). Duan, Guimin ; Yu, Weiping ; Qiu, Lan ; Hu, Hao. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:6:y:2014:i:1:p:97-111.

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3
92018Salespeoples trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy. (2018). Charoensukmongkol, Peerayuth ; Suthatorn, Pornprom. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:125-142.

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2
102011Proactive contracting + Service design = Success!. (2011). Haapio, Helena ; Rekola, Katri . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:3:y:2011:i:4:p:376-392.

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2
112019Understanding the intention to use self service technologies in the airline industry. (2019). Kasilingam, Dharun ; Arul, Thanigai S ; Thamaraiselvan, N. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:10:y:2019:i:2:p:89-109.

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2
122010Literature review of covering problem in operations management. (2010). Vijeyamurthy, C. N. ; Panneerselvam, R.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:3/4:p:267-285.

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2
132018The antecedents of green information system and impact on environmental performance. (2018). Liu, Zuoming ; Wang, Huaqing. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:111-124.

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2
142010A multi-product lot size in make-to-order supply chain using discrete event simulation and response surface methodology. (2010). Hachicha, Wafik ; Ammeri, Ahmed ; Chabchoub, Habib ; Masmoudi, Faouzi. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:3/4:p:246-266.

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2
152012Determinants of student satisfaction in higher education: an empirical study in Dubai. (2012). Tamim, Rana M. ; Parahoo, Sanjai K.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:4:p:282-297.

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2
162007Analysis and evaluation of tourism e-commerce websites in China. (2007). Wang, Bin ; Deng, Zhaohua ; Lu, Yaobin. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2007:i:1:p:6-23.

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2
172018The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India. (2018). Kala, Devkant ; Chaubey, D S. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:143-157.

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2
182009Research on configuration and innovation of service supply chain: a case study. (2009). Song, Hua ; Yu, Kangkang . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2009:i:3:p:267-283.

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1
192014A comparison of academia and industry perceptions of an ideal hospitality management programme. (2014). Banerjee, Chandan Kumar ; Mandal, Kaushik . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:6:y:2014:i:2:p:146-162.

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1
202021Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons: the moderating role of pleasure-arousal-dominance emotional state model. (2021). Jhamb, Deepika ; Kampani, Nidhi. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:2:p:164-184.

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1
212013Understanding satisfying service encounters in retail banking - a dyadic perspective. (2013). Kania, Nathalie ; Gruber, Thorsten . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:3:p:222-255.

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1
222010Knowledge management in businesses using service-oriented architecture – a practical implementation of Topic Maps using a case study of Amazon. (2010). Rao, Meghana ; Daim, Tugrul U.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:1:p:59-79.

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1
232011International service delivery and internet-based technologies. (2011). Benevolo, Clara ; Spinelli, Riccardo . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:3:y:2011:i:3:p:251-266.

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1
242013Multi-channel management: an exploratory study of current practices. (2013). Stummer, Christian ; Wakolbinger, Lea M.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:112-124.

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1
252008One-stop service in government: best practice reports from the Chinese front line. (2008). Li, Jing-Hua ; Shen, Ying. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2008:i:2:p:99-116.

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1
262014Employees perception of empowerment: a comparative study among different sectors of banks. (2014). George, Elizabeth ; Zakkariya, K. A.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:6:y:2014:i:2:p:132-145.

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1
272021Economic growth-financial development-poverty nexus in emerging markets. (2021). Tsaurai, Kunofiwa. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:1:p:93-108.

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1
282013Are service-based business models of the video game industry blueprints for the music industry?. (2013). Waldner, Florian ; Zsifkovits, Martin ; Heidenberger, Kurt . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:5-20.

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1
292009Marketing to the bottom of the pyramid: opportunities in emerging markets. (2009). Omar, Maktoba ; Williams, Robert L.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2009:i:4:p:427-446.

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1
302018Role of information of service quality in formation of behavioural intention among students: empirical analysis in university settings. (2018). Gadhavi, Dharmesh D ; Shukla, Yupal S ; Patel, Jayesh D. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:1:p:61-76.

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1
312011TQM and service quality: a survey of commercial banking industry in Malaysia. (2011). Garry Tan Wei Han, ; Sit, Wen-Yi ; Loke, Siew-Phaik ; Ooi, Keng-Boon . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:3:y:2011:i:1:p:78-91.

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1
322014Why travellers share information online: a model of trust, innovativeness and loyalty in Generation Y travellers. (2014). Bilgihan, Anil ; Sukhu, Anupama . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:6:y:2014:i:2:p:115-131.

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1
332010A conceptual framework for presenting and promoting human resource knowledge sharing in the supply chain as a social network. (2010). Afrazeh, Abbas ; Zarinozv, Iman . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:3/4:p:227-245.

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1
342018Corporate reputation, service innovation and cross-buying intention: a test on reciprocal relationship and mediation effect. (2018). Manohar, Sridhar ; Palanisamy, Ganesan. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:158-176.

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1
352012Relational capital and SME collaborative strategy in the Malaysian service industry. (2012). Downe, Alan G. ; Loke, Siew-Phaik ; Sambasivan, Murali. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:2:p:145-166.

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1
362020What determines customers loyalty towards telecommunication service? Mediating roles of satisfaction and trust. (2020). Tan, Kim-Lim ; Ting, Hiram ; Cheah, Jun-Hwa ; Lim, Xin-Jean. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:11:y:2020:i:3:p:234-255.

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1
372013The role of e-commerce in B2B markets of goods and services. (2013). Strauss, Christine ; Fauska, Polina ; Kryvinska, Natalia . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:41-71.

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1
382009Consulting success and contingent fees as important elements on the way to a theory of management consulting. (2009). Dodo zu Knyphausen-Aufsess, ; Rajes, Martin ; Schweizer, Lars . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2009:i:4:p:393-413.

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1
392018Is the complementarity between remittances and human capital development a panacea for income inequality reduction?. (2018). Tsaurai, Kunofiwa. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:1:p:1-17.

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1
402010Research on job integration of multi-agent in multimodal transportation with time windows. (2010). Xiong, Guiwu ; Wang, Yong. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:3/4:p:307-321.

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1
412010An analysis on the behavioural traits of salaried class investors in Tamil Nadu. (2010). Jayabal, G. ; Kasilingam, R.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:2:p:180-196.

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1
422011Co-creation of value for a public service. (2011). Uden, Lorna ; Naaranoja, Marja . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:3:y:2011:i:4:p:427-445.

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1
432020The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysia. (2020). Li, Shimiao. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:11:y:2020:i:1:p:48-70.

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1
442013A process model to guide the integration of business processes and services within and across organisations. (2013). Nedbal, Dietmar . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:154-177.

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1
452009Governance and performance evaluation of the Portuguese seaports in the European context. (2009). Marques, RC ; Carvalho, Manuel Luz . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2009:i:4:p:340-357.

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1
462014Online decision support system for finished lamb production. (2014). Mishra, Nishikant ; Morris, Wyn . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:6:y:2014:i:3:p:209-221.

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1
472010Aggregating performance measures of a multi-echelon supply chain using the analytical network and analytical hierarchy process. (2010). Wilson, George R. ; Odrey, Nicholas G. ; Drzymalski, Julie . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:3/4:p:286-306.

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1
482012Determining factors affecting broadband services adoption: an empirical analysis of Malaysian consumers. (2012). Teo, Aik-Chuan ; Lee, Voon-Hsien ; Sim, Jia-Jia ; Tan, Garry Wei-Han ; Kong, Foong-Min . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:3:p:236-251.

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1
492021Determinants of consumers frequency of eating out: implication for the restaurant business in India. (2021). Siddiquei, Mohd Imran ; Ansari, Saghir Ahmad ; Khan, Waseem. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:4:p:388-403.

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1
502014Service supply chain management: generalised and applied framework perspective. (2014). Chen, Zhixiang. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:6:y:2014:i:1:p:63-96.

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1
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12012Service quality, image and loyalty towards Malaysian hotels. (2012). Cham, Tat-Huei ; Easvaralingam, Yalini . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:4:p:267-281.

Full description at Econpapers || Download paper

3
22019Green innovation under uncertainty - a dynamic perspective. (2019). Liu, Zuoming ; Menon, Mohan . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:10:y:2019:i:1:p:68-88.

Full description at Econpapers || Download paper

3
32021Determinants of consumers frequency of eating out: implication for the restaurant business in India. (2021). Siddiquei, Mohd Imran ; Ansari, Saghir Ahmad ; Khan, Waseem. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:4:p:388-403.

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2
42018The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India. (2018). Kala, Devkant ; Chaubey, D S. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:143-157.

Full description at Econpapers || Download paper

2
52018Salespeoples trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy. (2018). Charoensukmongkol, Peerayuth ; Suthatorn, Pornprom. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:125-142.

Full description at Econpapers || Download paper

2
62014Outpatient service quality and doctor-patient relationship: a study in Chinese public hospital. (2014). Duan, Guimin ; Yu, Weiping ; Qiu, Lan ; Hu, Hao. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:6:y:2014:i:1:p:97-111.

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2
72019Understanding the intention to use self service technologies in the airline industry. (2019). Kasilingam, Dharun ; Arul, Thanigai S ; Thamaraiselvan, N. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:10:y:2019:i:2:p:89-109.

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2
Citing documents used to compute impact factor: 2
YearTitle
2021Passengers intentions towards self-services check-in, Kuwait airport as a case study. (2021). Alkheder, Sharaf. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:169:y:2021:i:c:s0040162521002961.

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2021Self-Service Technologies (SSTs)—The Next Frontier in Service Excellence: Implications for Tourism Industry. (2021). Safaeimanesh, Farzad ; Kili, Hasan ; Alipour, Habib. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2604-:d:508237.

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Recent citations
Recent citations received in 2021
YearCiting document

Recent citations received in 2020
YearCiting document

Recent citations received in 2019
YearCiting document
2019Aligning governance mechanisms with task features to improve service capabilities---an empirical study of professional service outsourcing in India. (2019). Liu, Zuoming ; Jayaraman, Vaidyanathan. In: Operations Management Research. RePEc:spr:opmare:v:12:y:2019:i:1:d:10.1007_s12063-019-00141-z.

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Recent citations received in 2018
YearCiting document