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Citation Profile [Updated: 2025-11-20 18:08:17]
5 Years H Index
5
Impact Factor (IF)
0.05
5 Years IF
0.11
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2007 0 0.44 0 0 6 6 1 0 0 0 0 0 0.2
2008 0 0.47 0 0 7 13 8 0 6 6 0 0 0.22
2009 0.08 0.46 0.04 0.08 13 26 3 1 1 13 1 13 1 0 0 0.23
2010 0.05 0.46 0.04 0.08 23 49 13 2 3 20 1 26 2 0 0 0.2
2011 0 0.51 0 0 27 76 5 3 36 49 0 0 0.24
2012 0 0.5 0.02 0.03 21 97 15 2 5 50 76 2 0 0 0.21
2013 0.04 0.54 0.04 0.04 12 109 15 4 9 48 2 91 4 0 0 0.24
2014 0.03 0.53 0.04 0.04 15 124 10 5 14 33 1 96 4 0 0 0.22
2017 0 0.52 0.03 0.04 7 131 3 4 31 0 48 2 0 0 0.21
2018 0 0.53 0.04 0.09 10 141 18 6 37 7 34 3 0 0 0.22
2019 0.06 0.54 0.06 0.13 15 156 14 10 47 17 1 32 4 0 1 0.07 0.21
2020 0.12 0.64 0.06 0.09 18 174 6 11 58 25 3 32 3 0 0 0.3
2021 0.09 0.74 0.06 0.12 15 189 10 12 70 33 3 50 6 0 0 0.27
2022 0.15 0.74 0.11 0.18 20 209 2 23 93 33 5 65 12 0 0 0.22
2023 0.11 0.7 0.08 0.14 22 231 1 18 111 35 4 78 11 0 0 0.2
2024 0.05 0.82 0.08 0.11 34 265 0 21 132 42 2 90 10 0 1 0.03 0.24
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12008Do service sector trends stimulate entrepreneurship? A socio-economic labour market perspective. (2008). Fachinger, Uwe ; bögenhold, dieter ; Bogenhold, Dieter. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2008:i:2:p:117-134.

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8
22019Green innovation under uncertainty - a dynamic perspective. (2019). Liu, Zuoming ; Menon, Mohan. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:10:y:2019:i:1:p:68-88.

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6
32013The role of e-commerce in B2B markets of goods and services. (2013). Strauss, Christine ; Fauska, Polina ; Kryvinska, Natalia. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:41-71.

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6
42018The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India. (2018). Chaubey, D S ; Kala, Devkant. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:143-157.

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6
52019How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers. (2019). Indradewa, Rhian ; Waluya, Aris Insan ; Iqbal, Ali M. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:10:y:2019:i:2:p:177-193.

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5
62014Outpatient service quality and doctor-patient relationship: a study in Chinese public hospital. (2014). Yu, Weiping ; Qiu, Lan ; Hu, Hao ; Duan, Guimin . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:6:y:2014:i:1:p:97-111.

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5
72018Salespeoples trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy. (2018). Suthatorn, Pornprom ; Charoensukmongkol, Peerayuth. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:125-142.

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5
82012Service quality, image and loyalty towards Malaysian hotels. (2012). Easvaralingam, Yalini ; Cham, Tat-Huei. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:4:p:267-281.

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5
92021Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons: the moderating role of pleasure-arousal-dominance emotional state model. (2021). Kampani, Nidhi ; Jhamb, Deepika. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:2:p:164-184.

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4
102012The determinants of customer loyalty in Malaysian mobile telecommunication services: a structural analysis. (2012). Hew, Teck-Soon ; Leong, Lai-Ying ; Ooi, Keng-Boon ; Lin, Binshan. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:3:p:209-235.

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4
112018The antecedents of green information system and impact on environmental performance. (2018). Liu, Zuoming ; Wang, Huaqing. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:111-124.

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4
122020What determines customers loyalty towards telecommunication service? Mediating roles of satisfaction and trust. (2020). Lim, Xin-Jean ; Ting, Qian-Hui ; Tan, Kim-Lim ; Cheah, Jun-Hwa. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:11:y:2020:i:3:p:234-255.

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3
132013Multi-channel management: an exploratory study of current practices. (2013). Stummer, Christian ; WAKOLBINGER, LEA M.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:112-124.

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3
142010The effect of e-service quality on customers satisfaction in banks operating in Jordan: an empirical investigation of customers perspectives. (2010). Akroush, Mamoun ; Nuseir, Mohammed T. ; Mahadin, Bushra K. ; Bataineh, Abdullah Q.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:1:p:80-108.

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3
152012Strategic planning of service supply chain using dynamic SAP-LAP model: a case study of a leading gas organisation in India. (2012). Siddiqui, Fauzia ; Sharma, Chitra ; Haleem, Abid. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:3:p:169-185.

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3
162013Service innovation capabilities: what are they?. (2013). Barlatier, Pierre-Jean ; Gryszkiewicz, Lidia ; Giannopoulou, Eleni. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:125-153.

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3
172019Understanding the intention to use self service technologies in the airline industry. (2019). Arul, Thanigai S ; Thamaraiselvan, N ; Kasilingam, Dharun. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:10:y:2019:i:2:p:89-109.

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3
182007Analysis and evaluation of tourism e-commerce websites in China. (2007). Deng, Zhaohua ; Lu, Yaobin ; Wang, Bin. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2007:i:1:p:6-23.

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2
192013Consideration of aspects affecting the evolvement of collaborative e-business in service organisations. (2013). Strauss, Christine ; Zinterhof, Peter ; Urikova, Oksana ; Kryvinska, Natalia ; Ivanochko, Iryna. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:72-92.

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2
202017The moderating role of service innovation on the relationship between customer satisfaction and customer value: a case of 3-star hotels in Jakarta. (2017). Sukwadi, Ronald. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:8:y:2017:i:1/2:p:18-34.

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2
212010Literature review of covering problem in operations management. (2010). Panneerselvam, R. ; Vijeyamurthy, C. N.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:3/4:p:267-285.

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2
222021Examining the intentions to use crowdfunding platform - an extended technology acceptance model. (2021). Baber, Hasnan. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:2:p:149-163.

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2
232018Corporate reputation, service innovation and cross-buying intention: a test on reciprocal relationship and mediation effect. (2018). Manohar, Sridhar ; Palanisamy, Ganesan. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:158-176.

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2
242010A multi-product lot size in make-to-order supply chain using discrete event simulation and response surface methodology. (2010). Hachicha, Wafik ; Chabchoub, Habib ; Masmoudi, Faouzi ; Ammeri, Ahmed . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:3/4:p:246-266.

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2
252021Economic growth-financial development-poverty nexus in emerging markets. (2021). Tsaurai, Kunofiwa. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:1:p:93-108.

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2
262012Determinants of student satisfaction in higher education: an empirical study in Dubai. (2012). Parahoo, Sanjai K. ; Tamim, Rana M.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:4:p:282-297.

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2
272010An analysis on the behavioural traits of salaried class investors in Tamil Nadu. (2010). Kasilingam, R. ; Jayabal, G.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:2:p:180-196.

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2
282011Proactive contracting + Service design = Success!. (2011). Rekola, Katri ; Haapio, Helena. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:3:y:2011:i:4:p:376-392.

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2
292022Asymmetric nexus between energy prices, precious metal prices and stock market prices in the Indian context: evidence from a nonlinear ARDL model approach. (2022). , Sureshkumar ; Singh, Gurcharan ; Kumar, Ankit. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:13:y:2022:i:2:p:182-201.

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2
302012Determining factors affecting broadband services adoption: an empirical analysis of Malaysian consumers. (2012). Lee, Voon-Hsien ; Sim, Jia-Jia ; Tan, Garry Wei-Han ; Kong, Foong-Min ; Teo, Aik-Chuan . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:3:p:236-251.

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1
312010Shopping orientation and behavioural patterns of Indian consumers: study of a Tier II city. (2010). Tripathi, Vibhuti ; Agrawal, Swati ; Saini, Smit ; Ghosh, Piyali. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:2:p:121-136.

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1
322011The benefits of management accounting practices in manufacturing and service firms: a Finnish study. (2011). Huusko, Jonna ; Agbejule, Adebayo. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:3:y:2011:i:4:p:354-375.

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1
332022Financial literacy education and high school students - overview, analysis, suggestions and implications. (2022). Wang, Chunhui ; Tian, Chen. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:13:y:2022:i:1:p:1-16.

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1
342009Governance and performance evaluation of the Portuguese seaports in the European context. (2009). Marques, RC ; Carvalho, Manuel Luz . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2009:i:4:p:340-357.

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1
352014Why travellers share information online: a model of trust, innovativeness and loyalty in Generation Y travellers. (2014). Sukhu, Anupama ; Bilgihan, Anil. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:6:y:2014:i:2:p:115-131.

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1
362018Role of information of service quality in formation of behavioural intention among students: empirical analysis in university settings. (2018). Shukla, Yupal S ; Patel, Jayesh D ; Gadhavi, Dharmesh D. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:1:p:61-76.

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1
372024Motivation and organisational culture from the perspective of SME employees - a case study at the time of COVID-19 pandemic. (2024). Zsigmond, Tibor ; Machova, Renata ; Kupi, Marcell ; Mura, Ladislav ; Bako, Ferenc. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:15:y:2024:i:1:p:34-50.

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1
382013Are service-based business models of the video game industry blueprints for the music industry?. (2013). Zsifkovits, Martin ; Heidenberger, Kurt ; Waldner, Florian . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:5-20.

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1
392014A disruption analysis of mobile communication services using business ecosystem concept. (2014). Van Do, Thanh ; Kryvinska, Natalia ; Khuong, Loc H. ; Hallingby, Hanne Kristine . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:6:y:2014:i:3:p:248-262.

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1
402020Assessing after-sales services quality: integrated SERVQUAL and fuzzy Kanos model. (2020). Golrizgashti, Seyedehfatemeh ; Farshianabbasi, Kimia ; Hejaz, Amir Razavi. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:11:y:2020:i:2:p:137-166.

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1
412011International service delivery and internet-based technologies. (2011). Spinelli, Riccardo ; Benevolo, Clara. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:3:y:2011:i:3:p:251-266.

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1
422021Resource planning system for organisations - a soft computing approach. (2021). Gholami, Sina ; Sana, Shib Sankar ; Sheikh, Reza ; Zarafshan, Erfan. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:3:p:272-293.

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1
432012A study of impact of search engine optimisation to internet marketing strategy. (2012). Melia, Tisha ; Moch. Sidhki Adha, ; Jiwanggi, Meganingrum Arista ; Hidayanto, Achmad Nizar. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:4:p:298-316.

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1
442009Research on configuration and innovation of service supply chain: a case study. (2009). Yu, Kangkang ; Song, Hua. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2009:i:3:p:267-283.

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1
452018Is the complementarity between remittances and human capital development a panacea for income inequality reduction?. (2018). Tsaurai, Kunofiwa. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:1:p:1-17.

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1
462023Impact of sensitivity index on tourism-economic growth relationships. (2023). yilanci, Veli ; Akadiri, Seyi ; Kongkuah, Maxwell. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:14:y:2023:i:3:p:345-361.

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1
472010Knowledge management in businesses using service-oriented architecture – a practical implementation of Topic Maps using a case study of Amazon. (2010). Daim, Tugrul U. ; Rao, Meghana. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:1:p:59-79.

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1
482014Online decision support system for finished lamb production. (2014). Morris, Wyn ; Mishra, Nishikant. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:6:y:2014:i:3:p:209-221.

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1
492020The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysia. (2020). Li, Shimiao. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:11:y:2020:i:1:p:48-70.

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1
502011TQM and service quality: a survey of commercial banking industry in Malaysia. (2011). Sit, Wen-Yi ; Loke, Siew-Phaik ; Ooi, Keng-Boon ; Garry Tan Wei Han, . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:3:y:2011:i:1:p:78-91.

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1
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12018The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India. (2018). Chaubey, D S ; Kala, Devkant. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:143-157.

Full description at Econpapers || Download paper

4
22021Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons: the moderating role of pleasure-arousal-dominance emotional state model. (2021). Kampani, Nidhi ; Jhamb, Deepika. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:2:p:164-184.

Full description at Econpapers || Download paper

3
32019How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers. (2019). Indradewa, Rhian ; Waluya, Aris Insan ; Iqbal, Ali M. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:10:y:2019:i:2:p:177-193.

Full description at Econpapers || Download paper

3
42018The antecedents of green information system and impact on environmental performance. (2018). Liu, Zuoming ; Wang, Huaqing. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:111-124.

Full description at Econpapers || Download paper

2
52019Green innovation under uncertainty - a dynamic perspective. (2019). Liu, Zuoming ; Menon, Mohan. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:10:y:2019:i:1:p:68-88.

Full description at Econpapers || Download paper

2
62020What determines customers loyalty towards telecommunication service? Mediating roles of satisfaction and trust. (2020). Lim, Xin-Jean ; Ting, Qian-Hui ; Tan, Kim-Lim ; Cheah, Jun-Hwa. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:11:y:2020:i:3:p:234-255.

Full description at Econpapers || Download paper

2
72018Salespeoples trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy. (2018). Suthatorn, Pornprom ; Charoensukmongkol, Peerayuth. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:125-142.

Full description at Econpapers || Download paper

2
82017The moderating role of service innovation on the relationship between customer satisfaction and customer value: a case of 3-star hotels in Jakarta. (2017). Sukwadi, Ronald. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:8:y:2017:i:1/2:p:18-34.

Full description at Econpapers || Download paper

2
92022Asymmetric nexus between energy prices, precious metal prices and stock market prices in the Indian context: evidence from a nonlinear ARDL model approach. (2022). , Sureshkumar ; Singh, Gurcharan ; Kumar, Ankit. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:13:y:2022:i:2:p:182-201.

Full description at Econpapers || Download paper

2
102012Service quality, image and loyalty towards Malaysian hotels. (2012). Easvaralingam, Yalini ; Cham, Tat-Huei. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:4:p:267-281.

Full description at Econpapers || Download paper

2
112013Consideration of aspects affecting the evolvement of collaborative e-business in service organisations. (2013). Strauss, Christine ; Zinterhof, Peter ; Urikova, Oksana ; Kryvinska, Natalia ; Ivanochko, Iryna. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:72-92.

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2
Citing documents used to compute impact factor: 2
YearTitle
2024Developing Life-long Investment Literacy of Students through Initial Public Offerings (IPO) One-Stop Support Center and Stock Trading Simulation. (2024). Alyasa-Gan, Siti Sarah ; Che-Yahya, Norliza. In: Information Management and Business Review. RePEc:rnd:arimbr:v:16:y:2024:i:1:p:13-23.

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2024Person Supervisor Fit, Work Involvement, and Organizational Citizenship Behaviour: A Study of Myasthenia Gravis Patients in Malaysian Government Service. (2024). Amalin, Nurul Nadhira ; Amran, Atiela ; Rosely, Nurhidayah ; Abdullah, Ayu Kamareenna. In: International Journal of Research and Scientific Innovation. RePEc:bjc:journl:v:11:y:2024:i:12:p:996-1007.

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