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International Journal of Customer Relationship Marketing and Management (IJCRMM) / IGI Global Scientific Publishing

Citation Profile [Updated: 2025-11-20 18:08:17]
5 Years H Index
3
Impact Factor (IF)
0
5 Years IF
0.13
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2010 0 0.46 0 0 20 20 1 0 0 0 0 0 0.2
2011 0 0.51 0 0 20 40 0 0 20 20 0 0 0.24
2012 0 0.5 0 0 19 59 1 0 40 40 0 0 0.21
2013 0 0.54 0 0 19 78 1 0 39 59 0 0 0.24
2014 0.03 0.53 0.01 0.01 18 96 1 1 1 38 1 78 1 0 0 0.22
2015 0 0.53 0 0 16 112 1 1 37 96 0 0 0.22
2016 0 0.5 0 0 15 127 1 1 34 92 0 0 0.2
2017 0 0.52 0 0 15 142 7 1 31 87 0 0 0.21
2018 0 0.53 0.01 0 17 159 2 1 2 30 83 0 0 0.22
2019 0 0.54 0 0 16 175 5 2 32 81 0 0 0.21
2020 0.03 0.64 0.01 0.01 20 195 14 2 4 33 1 79 1 0 0 0.3
2021 0 0.74 0.01 0.02 22 217 6 2 6 36 83 2 0 0 0.27
2022 0.12 0.74 0.05 0.1 14 231 0 12 18 42 5 90 9 0 0 0.22
2023 0.11 0.7 0.07 0.1 6 237 0 17 35 36 4 89 9 1 5.9 0 0.2
2024 0 0.82 0.07 0.13 6 243 0 16 51 20 78 10 0 0 0.24
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12020The Impact of Firm Characteristics on Corporate Financial Performance in Emerging Markets: Evidence From Egypt. (2020). Ali, Salah A ; Aburaya, Rania ; Yassin, Mohamed. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:11:y:2020:i:4:p:70-89.

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5
22020Perceived Benefits of Loyalty Programs and Relationship Quality. (2020). Mason, Roger B ; Corbishley, Karen Margaret ; Meintjes, Corne. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:11:y:2020:i:1:p:1-18.

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3
32017The Impact of Inertia as Mediator and Antecedent on Consumer Loyalty and Continuance Intention. (2017). Lim, Ricardo A ; Ackaradejruangsri, Pajaree ; Amoroso, Donald Louis. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:8:y:2017:i:2:p:1-20.

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3
42021Understanding Ethical and Other SMEs Internationalisation Determinants and Its Impact on Business Performance: A Primary Attempt to Understand Malaysian SMEs Internationalisation. (2021). El-Gohary, Hatem ; Edwards, David ; Zaki, Adyzakrie Mohamad. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:12:y:2021:i:1:p:1-27.

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2
52020Impact of Food and Beverage Quality on Passenger Satisfaction in Indian Railways. (2020). dandotiya, Ravi ; Gopal, Ram ; Aggarwal, Pranav. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:11:y:2020:i:2:p:37-52.

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2
62019The Relationship Between Customer Engagement, Satisfaction, and Loyalty. (2019). Ali, Wasim Khalil ; Al-Dmour, Rand H. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:10:y:2019:i:2:p:35-60.

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2
72017An Exploratory Study of the Impact of Government Policies on the Development of Small and Medium Enterprises in Developing Countries: The Case of Nigeria. (2017). Dosumu, Olusegun ; Hussain, Javed ; El-Gohary, Hatem. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:8:y:2017:i:4:p:51-62.

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2
82016Student Participation Behaviour outside the Classroom: Does Attitude Towards the University Brand Matter?. (2016). Elsharnouby, Tamer H. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:7:y:2016:i:1:p:27-41.

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2
92020The Reality of Financing Small Tourism Firms: The Case of Indian Tourism SMEs. (2020). Sandhu, Navjot ; Hussain, Javed ; El-Gohary, Hatem ; Edwards, David J. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:11:y:2020:i:1:p:64-80.

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2
102021The Influence of Green Human Resources Practices on Sustainable Performance in the Egyptian Hotels. (2021). Aboul-Dahab, Sameh Abd-Elmaksoud ; Saied, Badawy. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:12:y:2021:i:4:p:1-16.

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2
112019Dynamics of Group Lending Mechanism and the Role of Group Leaders in Developing Countries: Evidence from Nigeria. (2019). Nkwocha, Obinna Udodiri ; Hussain, Javed ; El-Gohary, Hatem ; Ovia, Ernest ; Edwards, David J. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:10:y:2019:i:3:p:54-71.

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2
122012A Literature Review and Classification of Relationship Marketing Research. (2012). Sahu, G P ; Gupta, Ashish. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:3:y:2012:i:1:p:56-81.

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1
132017Does Corporate Image Really Matter in Service Recovery Context?. (2017). Mostafa, Rania. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:8:y:2017:i:1:p:1-14.

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1
142021The Biopolitics of Transformation to ERM Technologies: A Case From Egypt. (2021). Diab, Ahmed ; Mohamed, Abdelmoneim Bahyeldin. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:12:y:2021:i:4:p:31-45.

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1
152014ICT and Economic Growth: Evidence from Twelve MENA Economies. (2014). Roy, Subaran ; Abonamah, Abdullah A. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:5:y:2014:i:1:p:16-30.

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1
162011Investigating Switching Cost Roles in Determining Loyalty in the Mobile Telecommunications Market. (2011). Ba, DO ; Qayyum, Abdul. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:2:y:2011:i:4:p:1-16.

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1
172013CRM Scale Development and Validation in Indian Telecom Sector. (2013). Singh, Deepali ; Agariya, Arun Kumar. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:4:y:2013:i:3:p:1-19.

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1
182019Knowledge Management at Banking Industry: A Review of the Literature and Further Guidelines. (2019). Easa, Nasser Fathi. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:10:y:2019:i:2:p:21-34.

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1
192017Increasing the Brand Equity of Private Label Brands. (2017). Awad, Tamer A ; Mohsen, Sahar. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:8:y:2017:i:4:p:32-50.

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1
202020The Effect of eWOM on E-Loyalty: The Mediating Role of E-Satisfaction. (2020). Al-Dmour, Rand H ; Hasan, Haneen. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:11:y:2020:i:3:p:82-100.

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1
212010The Factors Driving Continuance Online Shopping in Saudi Arabia: Regional and Behavioral Differences Among Women. (2010). Al-Maghrabi, Talal ; Dennis, Charles. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:1:y:2010:i:2:p:11-34.

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1
222015A Theoretical Examination of SMEs Internationalisation in a Globalised Business Environment: An Eye on the Future. (2015). El-Gohary, Hatem ; Edwards, David J ; Zaki, Adyzakrie Mohamad. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:6:y:2015:i:4:p:1-29.

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1
232018Impact of Social Networks on Brand Value Based on Customer Behavior Using Structural Equations. (2018). Radpour, Reyhane ; Honarvar, Ali Reza. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:9:y:2018:i:3:p:50-67.

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1
242021The Impact of CEO Narcissism and Counterproductive Work Behaviors in Involvement of Middle Managers in the Strategy Process. (2021). Jaoua, Fakher ; Ahmed, Elsayed Sobhy. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:12:y:2021:i:3:p:67-86.

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1
252013Customer Relationship Management (CRM) Practices by Small Businesses in Developing Economies: A Case Study of Egypt. (2013). Huang, Juanling ; El-Gohary, Hatem ; Edwards, David J. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:4:y:2013:i:2:p:1-20.

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1
262020The Impact of Customer Relationship Management and Organizational Culture on Mass Customization Capability and Firm Performance. (2020). Narain, Rakesh ; Ullah, Inayat. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:11:y:2020:i:3:p:60-81.

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1
272010Effective Implementation of Sales-Based CRM Systems: Theoretical and Practical Issues. (2010). Panagopoulos, Nikolaos G ; Avlonitis, George J. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:1:y:2010:i:1:p:1-15.

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1
282015Customer Management Practices: Multiple Case Studies in Stock Broking Services. (2015). Agrawal, Shiv Ratan ; Kushwaha, Gyaneshwar Singh. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:6:y:2015:i:2:p:1-14.

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1
292019Determinants of Student Satisfaction in Higher Education: A Case of the UAE University. (2019). Gargoum, Ali S. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:10:y:2019:i:4:p:15-24.

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1
302018Internet Marketing Adoption by Iranian Distribution Industry: An Attempt to Understand the Reality. (2018). Zahiri, Sepideh ; Hussain, Javed ; El-Gohary, Hatem. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:9:y:2018:i:2:p:33-61.

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1
312021Factors Influencing Consumer Intentions to Adopt E-Payment Systems: Empirical Study. (2021). Brghuthi, Rewan ; Al-Dmour, Rand H. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:12:y:2021:i:2:p:80-99.

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1
322012Factors Affecting Customer Linking Capabilities and Customer Satisfaction in CRM: Evidence from Jordanian Hotels. (2012). Li, Ming-Hsien ; Ko, Jong-Hwan ; Al-Refaie, Abbas. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:3:y:2012:i:4:p:16-30.

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1
332017Improving Customer Relations with Social Listening: A Case Study of an American Academic Library. (2017). Atilano, Maria ; Stewart, Margaret C ; Arnold, Christa L. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:8:y:2017:i:1:p:49-63.

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1
342020Impact of Employees Perceived Corporate Social Responsibility on Organizational Citizenship Behavior: A Proposed Theoretical Model. (2020). Fatima, Tahniyath. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:11:y:2020:i:3:p:25-38.

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1
352022Mobile Application for Tourism: The Case of Egypt. (2022). Hussein, Safaa ; Ahmed, Eman. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:13:y:2022:i:1:p:1-29.

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1
362014Customer Satisfaction via Service Quality Dimensions: An Empirical Research on Stock Broking Services: CS VIA SQD. (2014). Agrawal, Shiv Ratan ; Kushwaha, Gyaneshwar Singh. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:5:y:2014:i:3:p:32-48.

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1
372018The Role of Microfinance to Empower Women: The Case of Developing Countries. (2018). Hussain, Javed ; El-Gohary, Hatem ; Aninze, Festus. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:9:y:2018:i:1:p:54-78.

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1
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12020Perceived Benefits of Loyalty Programs and Relationship Quality. (2020). Mason, Roger B ; Corbishley, Karen Margaret ; Meintjes, Corne. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:11:y:2020:i:1:p:1-18.

Full description at Econpapers || Download paper

3
22020The Impact of Firm Characteristics on Corporate Financial Performance in Emerging Markets: Evidence From Egypt. (2020). Ali, Salah A ; Aburaya, Rania ; Yassin, Mohamed. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:11:y:2020:i:4:p:70-89.

Full description at Econpapers || Download paper

3
32017An Exploratory Study of the Impact of Government Policies on the Development of Small and Medium Enterprises in Developing Countries: The Case of Nigeria. (2017). Dosumu, Olusegun ; Hussain, Javed ; El-Gohary, Hatem. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:8:y:2017:i:4:p:51-62.

Full description at Econpapers || Download paper

2
42019The Relationship Between Customer Engagement, Satisfaction, and Loyalty. (2019). Ali, Wasim Khalil ; Al-Dmour, Rand H. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:10:y:2019:i:2:p:35-60.

Full description at Econpapers || Download paper

2
52021Understanding Ethical and Other SMEs Internationalisation Determinants and Its Impact on Business Performance: A Primary Attempt to Understand Malaysian SMEs Internationalisation. (2021). El-Gohary, Hatem ; Edwards, David ; Zaki, Adyzakrie Mohamad. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:12:y:2021:i:1:p:1-27.

Full description at Econpapers || Download paper

2
62020The Reality of Financing Small Tourism Firms: The Case of Indian Tourism SMEs. (2020). Sandhu, Navjot ; Hussain, Javed ; El-Gohary, Hatem ; Edwards, David J. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:11:y:2020:i:1:p:64-80.

Full description at Econpapers || Download paper

2
72017The Impact of Inertia as Mediator and Antecedent on Consumer Loyalty and Continuance Intention. (2017). Lim, Ricardo A ; Ackaradejruangsri, Pajaree ; Amoroso, Donald Louis. In: International Journal of Customer Relationship Marketing and Management (IJCRMM). RePEc:igg:jcrmm0:v:8:y:2017:i:2:p:1-20.

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2
Citing documents used to compute impact factor:
YearTitle
Recent citations
Recent citations received in 2021
YearCiting document