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International Journal of Information Systems in the Service Sector (IJISSS) / IGI Global Scientific Publishing

Citation Profile [Updated: 2025-11-20 18:08:17]
5 Years H Index
4
Impact Factor (IF)
0.33
5 Years IF
0.16
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2009 0 0.46 0.05 0 21 21 23 1 1 0 0 0 1 0.05 0.23
2010 0.05 0.46 0.03 0.05 19 40 3 1 2 21 1 21 1 0 0 0.2
2011 0.05 0.51 0.03 0.05 19 59 7 2 4 40 2 40 2 0 0 0.24
2012 0.03 0.5 0.01 0.02 21 80 3 1 5 38 1 59 1 0 0 0.21
2013 0.05 0.54 0.04 0.05 22 102 4 4 9 40 2 80 4 0 0 0.24
2014 0.02 0.53 0.02 0.03 20 122 16 3 12 43 1 102 3 0 0 0.22
2015 0.05 0.53 0.02 0.03 17 139 8 3 15 42 2 101 3 0 0 0.22
2016 0.03 0.5 0.01 0.01 21 160 11 2 17 37 1 99 1 0 0 0.2
2017 0.05 0.52 0.06 0.05 19 179 7 10 27 38 2 101 5 0 0 0.21
2018 0.05 0.53 0.05 0.05 19 198 4 10 37 40 2 99 5 0 1 0.05 0.22
2019 0.03 0.54 0.03 0.05 21 219 12 7 44 38 1 96 5 0 0 0.21
2020 0.08 0.64 0.05 0.07 24 243 9 13 57 40 3 97 7 0 0 0.3
2021 0.13 0.74 0.09 0.11 20 263 4 24 81 45 6 104 11 0 2 0.1 0.27
2022 0.09 0.74 0.06 0.08 21 284 24 18 99 44 4 103 8 2 11.1 2 0.1 0.22
2024 0.33 0.82 0.06 0.16 2 286 0 18 131 21 7 86 14 0 0 0.24
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12022Mobile Learning Strategy Based on Principal Component Analysis. (2022). Feng, Yong ; Li, Yaohui ; Zhang, Quanyou ; Kou, Qiongjie ; Xu, Laiqun ; Wei, Huiting. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:14:y:2022:i:3:p:1-12.

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22
22014The Determinants of Health Expenditures in Tunisia: An ARDL Bounds Testing Approach. (2014). Chaabouni, Sami ; Abednnadher, Chokri . In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:6:y:2014:i:4:p:60-72.

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14
32009Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References. (2009). Kwan, Stephen K. ; Spohrer, Jim. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:1:y:2009:i:3:p:1-31.

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12
42009Adoption Factors of Mobile Services. (2009). Daim, Tugrul ; Basoglu, Nuri ; Kargin, Banu. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:1:y:2009:i:1:p:15-34.

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9
52013Entrepreneurial Intentions among Higher Education Students in Finland and Spain: Developing and Piloting a Survey Instrument. (2013). Joensuu, Sanna ; Ripolles, Maria ; Ristimki, Kari ; Tornikoski, Erno ; Varamki, Elina ; Blesa, Andreu. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:5:y:2013:i:4:p:1-16.

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3
62015Electronic Payment Adoption in the Banking Sector of Low-Income Countries. (2015). Bandyopadhyay, Tridib ; Alemu, Teshome ; Negash, Solomon. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:7:y:2015:i:4:p:27-47.

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3
72016An NHPP SRGM with Change Point and Multiple Releases. (2016). Nijhawan, Nidhi ; Aggarwal, Anu G ; Tandon, Abhishek. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:8:y:2016:i:4:p:57-68.

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3
82011A Simulation Study to Derive the Optimal Cycle Length for Feeder Transit Services. (2011). Chandra, Shailesh ; Quadrifoglio, Luca ; Shen, Chung-Wei. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:3:y:2011:i:3:p:27-46.

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3
92014Journal Rankings: Comparing Reputation, Citation and Acceptance Rates. (2014). Cahn, Susanna E.. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:6:y:2014:i:4:p:92-103.

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3
102010Exploring the Adoption of Technology Driven Services in the Healthcare Industry. (2010). Topacan, Umit ; Daim, Tugrul U. ; Basoglu, Nuri A.. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:2:y:2010:i:1:p:71-93.

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3
112019Machine Learning for Emergency Department Management. (2019). Chaabane, Sondes ; Benbelkacem, Sofia ; Kadri, Farid ; Atmani, Baghdad. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:11:y:2019:i:3:p:19-36.

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2
122016Task-Technology Fit Assessment of Cloud-Based Collaborative Learning Technologies. (2016). Ahmad, Norasnita ; Iahad, Noorminshah A ; Yadegaridehkordi, Elaheh. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:8:y:2016:i:3:p:58-73.

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2
132017Game-Based Accounting Learning: The Impact of Games in Learning Introductory Accounting. (2017). Shah, Kavita A. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:9:y:2017:i:4:p:21-29.

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2
142009IT Service Departments Struggle to Adopt a Service-Oriented Philosophy. (2009). Cater-Steel, Aileen. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:1:y:2009:i:2:p:69-77.

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2
152012Developing and Prioritizing Measures of Emotional Capital in Public Service Organizations. (2012). Jason C. H. Chen, ; Liu, Chung-Chu. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:4:y:2012:i:3:p:52-60.

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2
162020Understanding the Effects of Internet Usage Behavior on eWOM. (2020). Rasool, Hassan ; Jianqiu, Zeng ; Tanveer, Yasir ; Akram, Umair ; Sardar, Taiba ; Bilal, Muhammad. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:12:y:2020:i:3:p:93-113.

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2
172011Sustainability in Service Operations. (2011). Wolf, Frank ; Mujtaba, Bahaudin G.. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:3:y:2011:i:1:p:1-20.

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2
182021Formation of Sustainable Competitiveness of Enterprises on Soils of Different Quality. (2021). Kucher, Anatolii ; Taratula, Ruslana ; Dudych, Lesia. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:13:y:2021:i:3:p:49-64.

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2
192018Efficiency Analysis of the U.S. Publicly Held Insurance Industry: A Two-Stage Efficiency Model. (2018). Copeland, Mary Kay ; Cabanda, Emilyn. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:10:y:2018:i:1:p:1-15.

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2
202020A Simulation-Based Planning Methodology for Decreasing Patient Waiting Times in Pure Walk-In Clinics. (2020). Anandhan, Vivekanand ; Perez, Eduardo ; Novoa, Clara. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:12:y:2020:i:3:p:34-54.

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2
212019An Empirical Study of Service Quality, Value and Customer Satisfaction for On-Demand Home Services. (2019). Sivathanu, Brijesh. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:11:y:2019:i:4:p:35-57.

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2
222019An Innovative Management Perspective for Organizations through a Reputation Intelligence Management Model. (2019). Ignacio-Pelaez, Jose ; Quiterio, Celia Maria ; Casado-Molina, Ana Maria. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:11:y:2019:i:4:p:1-20.

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2
232016Impact of Social CRM Capabilities on Firm Performance: Examining the Mediating Role of Co-Created Customer Experience. (2016). Rahman, Zillur ; Kamboj, Shampy ; Goyal, Praveen ; Yadav, Mayank. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:8:y:2016:i:4:p:1-16.

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2
242019A Review of Factors Influencing Customer Acceptance of Internet of Things Services. (2019). Ahmad, Mohd Sharifuddin ; Mahmoud, Moamin A ; Al-Momani, Adai Mohammad. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:11:y:2019:i:1:p:54-67.

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2
252017An Empirical Study of the Balanced Scorecard Model: Evidence from Bangladesh. (2017). Nisha, Nabila. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:9:y:2017:i:1:p:68-84.

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2
262012Innovative IC Framework in the Non-Profit Sector. (2012). Rija, Maurizio ; Bronzetti, Giovanni. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:4:y:2012:i:4:p:62-73.

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1
272020A New Model for Maintenance Strategy Based on Failure Analysis and Multicriteria Approach. (2020). Silvestri, Luca ; di Bona, Gianpaolo ; Falcone, Domenico ; Forcina, Antonio. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:12:y:2020:i:4:p:60-90.

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1
282015Socio-Economic Correlates of Information Security Threats and Controls in Global Financial Services Industry: An Analysis. (2015). Ifinedo, Princely. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:7:y:2015:i:2:p:54-70.

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1
292019Influences and Intention of Consumers Online Shopping Decision: Jordan as a Case. (2019). Moh, Radwan ; al Azzam, Murad. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:11:y:2019:i:1:p:40-53.

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1
302011The Influence of Travel Experience on Mature Travelers’ Quality of Life. (2011). Wang, Yawei ; McGuire, Francis A. ; Zhou, Bin. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:3:y:2011:i:1:p:52-64.

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1
312020Examining the Channel Choice of Experience-Oriented Customers in Omni-Channel Retailing. (2020). Zhao, Wenyu ; Deng, Nianqi. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:12:y:2020:i:1:p:16-27.

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1
322021Analyzing Service Quality and Satisfaction by Multivariate Analysis of Variance: A Case of Taiwan Tobacco and Liquor Corporation. (2021). Chang, Ya-Hua ; Wu, Hsin-Hung ; Lu, An-Wen. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:13:y:2021:i:4:p:1-17.

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1
332018Knowledge Management Models: A Summative Review. (2018). Cahyaningsih, Elin ; Sensuse, Dana Indra. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:10:y:2018:i:1:p:71-100.

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1
342019Factors of Usage Evaluation for a Tax Information System. (2019). Valsamidis, Stavros Ioannis ; Kontogiannis, Sotirios ; Petasakis, Ioannis ; Perdiki, Fotini. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:11:y:2019:i:3:p:1-18.

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1
352015Bill of Services (BOS): A Managing Tool for Service Organizations. (2015). Vitner, Gad. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:7:y:2015:i:2:p:18-36.

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1
362022Innovation in Business Intelligence Systems: The Relationship Between Innovation Crowdsourcing Mechanisms and Innovation Performance. (2022). Daradkeh, Mohammad ; Alduaij, Manal Y. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:14:y:2022:i:1:p:1-25.

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1
372016A Social-Exchange Perspective on Supply Chain Innovation. (2016). Mandal, Santanu. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:8:y:2016:i:3:p:36-57.

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1
382019SOA Adoption Factors in E-Banking: An Empirical Analysis from the Practical Perspective. (2019). Siadat, Seyed Hossein ; Shafahi, Sara ; Shokohyar, Sajjad. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:11:y:2019:i:1:p:25-39.

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1
392017Antecedents and Consequences of Customer Brand Engagement: An Empirical Study in the Mobile Headset Category. (2017). Roy, Souvik ; Mandal, Santanu. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:9:y:2017:i:3:p:58-77.

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1
402020Organizational Intrapreneurship Policy, Entrepreneur Subjectivity, and Employees Intrapreneurship Activity. (2020). He, Qin ; Hui, DU. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:12:y:2020:i:1:p:1-15.

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1
412013Main Differentiating Issues in Aligning Information Systems with Business Performance. (2013). Fernandes, Silvia C.. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:5:y:2013:i:2:p:17-29.

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1
422015The Interactions between Information and Communication Technologies and Innovation in Services: A Conceptual Typology. (2015). Nardelli, Giulia. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:7:y:2015:i:3:p:15-39.

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1
432009A Value-Satisfaction Taxonomy of IS Effectiveness (VSTISE): A Case Study of User Satisfaction with IS and User-Perceived Value of IS. (2009). Levy, Yair ; ZANAKIS, STELIOS H. ; Murphy, Kenneth E.. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:1:y:2009:i:1:p:93-118.

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1
442016Indian Textile Industry and Its Impact on the Environment and Health: A Review. (2016). , Hasanuzzaman ; Bhar, Chandan. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:8:y:2016:i:4:p:33-46.

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1
452019Object Detection and Tracking in Real Time Videos. (2019). Ren, Yuan ; Shaikh, Nazrul I ; Llano, Christian R. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:11:y:2019:i:2:p:1-17.

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1
462015Value-Oriented Specification of Service Systems: Modeling the Contribution Perspective of Enterprise Networks. (2015). Tribolet, Jos ; Pombinho, Joo ; Aveiro, David. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:7:y:2015:i:1:p:60-81.

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1
472022Factors Driving the Purchase of Mobile Phone Top-Ups Services on Social Commerce Based on a Modified UTAUT Theory. (2022). Fang, Ziyang ; Liu, Yijun ; Mensah, Isaac Kofi ; Mwakapesa, Deborah Simon. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:14:y:2022:i:1:p:1-21.

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1
482016The Relationship Between Organizational Culture and Business Excellence: Case Study from United Arab Emirates. (2016). Kassem, Rassel ; Ajmal, Mian ; Khan, Mehmood. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:8:y:2016:i:3:p:16-35.

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1
492018Predicting Customers Churn Using Data Mining Technique and its Effect on the Development of Marketing Applications in Value-Added Services in Telecom Industry. (2018). Shokouhyar, Sajjad ; Saeidpour, Parna ; Otarkhani, Ali. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:10:y:2018:i:4:p:59-72.

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1
502010Temporal Aspects of Information Technology Use: Increasing Shift Work Effectiveness. (2010). Weisband, Suzanne P. ; Sherry M. B. Thatcher, ; Hauck, Roslin V.. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:2:y:2010:i:2:p:1-18.

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1
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12022Mobile Learning Strategy Based on Principal Component Analysis. (2022). Feng, Yong ; Li, Yaohui ; Zhang, Quanyou ; Kou, Qiongjie ; Xu, Laiqun ; Wei, Huiting. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:14:y:2022:i:3:p:1-12.

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21
22016An NHPP SRGM with Change Point and Multiple Releases. (2016). Nijhawan, Nidhi ; Aggarwal, Anu G ; Tandon, Abhishek. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:8:y:2016:i:4:p:57-68.

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3
32014The Determinants of Health Expenditures in Tunisia: An ARDL Bounds Testing Approach. (2014). Chaabouni, Sami ; Abednnadher, Chokri . In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:6:y:2014:i:4:p:60-72.

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3
42015Electronic Payment Adoption in the Banking Sector of Low-Income Countries. (2015). Bandyopadhyay, Tridib ; Alemu, Teshome ; Negash, Solomon. In: International Journal of Information Systems in the Service Sector (IJISSS). RePEc:igg:jisss0:v:7:y:2015:i:4:p:27-47.

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2
Citing documents used to compute impact factor: 7
YearTitle
2024Economic Preferences across Generations and Family Clusters: A Comment. (2024). Kiss, Hubert Janos ; Horn, Daniel ; Ertl, Antal. In: I4R Discussion Paper Series. RePEc:zbw:i4rdps:105.

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2024Sustainable E-Procurement: Key Factors Influencing User Satisfaction and Dissatisfaction. (2024). Hada, Ukasz ; Ragin-Skorecka, Katarzyna. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:13:p:5649-:d:1427310.

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2024Data Analytics in Agriculture: Enhancing Decision-Making for Crop Yield Optimization and Sustainable Practices. (2024). Soka, Mateo ; Agar, Martin ; Ori, Kristina ; Weraikat, Dua. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:17:p:7331-:d:1464216.

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2024Progress in the Application of Laser-Induced Breakdown Spectroscopy in Coal Quality Analysis. (2024). Ren, Xiaohan ; Gao, Wei ; Guo, Ning ; Xie, Min ; Xu, LI ; Xia, Hongwei. In: Energies. RePEc:gam:jeners:v:17:y:2024:i:14:p:3559-:d:1438811.

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2024Prediction of Sea Level Using Double Data Decomposition and Hybrid Deep Learning Model for Northern Territory, Australia. (2024). Raj, Nawin ; Downs, Nathan ; Singh-Peterson, Lila ; Murali, Jaishukh. In: Mathematics. RePEc:gam:jmathe:v:12:y:2024:i:15:p:2376-:d:1446263.

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2024Sarcocornia fruticosa , a Potential Candidate for Saline Agriculture: Antioxidant Levels in Relation to Environmental Conditions in the Eastern Iberian Peninsula. (2024). Gonzalez-Orenga, Sara ; Fita, Ana ; Donat-Torres, Maria P ; Boscaiu, Monica ; Lupu, Ioan ; Sardon, Sara Vallejo ; Albero, Neus Ortega. In: Agriculture. RePEc:gam:jagris:v:14:y:2024:i:9:p:1657-:d:1483162.

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2024Spatio-Temporal Forecasting of Hydro-Meteorological Extremes in Fiji Using Deep Learning and Ocean-Atmospheric Climate Indicators. (2024). Rafiq, Sara. In: Frontiers in Computational Spatial Intelligence. RePEc:abq:fcsi11:v:1:y:2023:i:3:p:133-143.

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Recent citations
Recent citations received in 2022
YearCiting document
2022Social Commerce Acceptance after Post COVID-19 Pandemic in Saudi Women Customers: A Multi-Group Analysis of Customer Age. (2022). Kang, Kyeong ; Andijani, Abdulrahman. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:16:p:10213-:d:890392.

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2022Feature Engineering for Quantitative Analysis of Cultural Evolution. (2022). Celli, Fabio. In: SocArXiv. RePEc:osf:socarx:aj8xk.

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Recent citations received in 2021
YearCiting document
2021Increasing the competitiveness of enterprises based on the use of marketing management tools. (2021). Skrynkovskyy, Ruslan ; Pavlenchyk, Nataliya, Nataliia ; Pawlowski, Grzegorz ; Horbonos, Fedir. In: Agricultural and Resource Economics: International Scientific E-Journal. RePEc:ags:areint:314165.

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2021Customers’ Intentions to Switch to Internet-Only Banks: Perspective of the Push-Pull-Mooring Model. (2021). Lim, Dongsup ; Yoon, Cheolho. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:14:p:8062-:d:597196.

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