Nathalie Demoulin : Citation Profile

Lille Économie et Management (LEM) (50% share)
Université Catholique de Lille (50% share)

9

H index

9

i10 index

271

Citations

RESEARCH PRODUCTION:

8

Articles

24

Papers

RESEARCH ACTIVITY:

   18 years (2004 - 2022). See details.
   Cites by year: 15
   Journals where Nathalie Demoulin has often published
   Relations with other researchers
   Recent citing documents: 41.    Total self citations: 2 (0.73 %)

MORE DETAILS IN:
ABOUT THIS REPORT:

   Permalink: http://citec.repec.org/pde856
   Updated: 2026-01-17    RAS profile: 2024-03-12    
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Relations with other researchers

Works with:

Cocco, Helen (2)

Authors registered in RePEc who have co-authored more than one work in the last five years with Nathalie Demoulin.

Is cited by:

Hajdu, Gergely (3)

Danaher, Peter (3)

Caiado, Jorge (2)

Joachain, Helene (2)

Klopfert, Frédéric (2)

Silva, Susana (2)

Verhoef, Peter (1)

Rjoub, Husam (1)

Leo, Sabrina (1)

Charry, Karine (1)

Albuquerque, Paulo (1)

Cites to:

Verhoef, Peter (3)

Van den Poel, Dirk (2)

Pieters, Rik (2)

Pavelin, Stephen (1)

De Bock, Koen (1)

Coussement, Kristof (1)

Loewenstein, George (1)

De Roeck, Kenneth (1)

belvaux, bertrand (1)

Spence, A. (1)

Schmidt, Peter (1)

Main data

Where Nathalie Demoulin has published?

Journals with more than one article published# docs
Journal of Retailing and Consumer Services3
Journal of Business Research3

Working Papers Series with more than one paper published# docs
Post-Print / HAL24

Recent works citing Nathalie Demoulin (2025 and 2024)

YearTitle of citing document
2024Evaluating Young Consumers€™ Perception of Online Shopping Convenience. (2024). Chakraborty, Anindita. In: International Journal of Science and Business. RePEc:aif:journl:v:32:y:2024:i:1:p:74-86.

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2024Robust Appointment Scheduling with Waiting Time Guarantees. (2024). Kolisch, Rainer ; Bauerhenne, Carolin ; Schulz, Andreas S. In: Papers. RePEc:arx:papers:2402.12561.

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2024The Impact of Self-Checkout Technology Service Quality on Customer Satisfaction in Retail Sector. (2024). Ithnin, Hafini Suhana ; Selamat, Atikah Saadah ; Aina, Nur Fara ; Murad, Murzidah Ahmad. In: International Journal of Research and Innovation in Social Science. RePEc:bcp:journl:v:8:y:2024:i:10:p:2718-2728.

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2025Factors Influencing Gen Z Domestic Tourist Behavioral Intentions to Use MAE (Maybank) Mobile Payment in Kuala Lumpur: An UTAUT Perspective. (2025). Mohd, Muhammad Afiq ; Zulkeffli, Muhammad Asyraaf ; Yosri, Muhammad Syazwan. In: International Journal of Research and Innovation in Social Science. RePEc:bcp:journl:v:9:y:2025:issue-9:p:3013-3036.

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2024The power of play in microfinance: Examining the effect of gamification on customer relationship management performance. (2024). Urqua-Grande, Elena ; Liu, Aiping ; Rodrguez-Lpez, Ngel ; Lpez-Snchez, Pilar. In: Journal of Behavioral and Experimental Finance. RePEc:eee:beexfi:v:44:y:2024:i:c:s221463502400087x.

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2025Breakage analysis for profitability management in high-value, low-frequency loyalty programs. (2025). Montoya, Ricardo ; Goi, Marcel ; Troncoso, Isamar. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:42:y:2025:i:2:p:450-466.

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2025How do omnichannel customer experiences affect customer engagement? Theory and empirical validation. (2025). Rahman, Syed Mahmudur ; Carlson, Jamie ; Gudergan, Siegfried P ; Wetzels, Martin ; Grewal, Dhruv. In: Journal of Business Research. RePEc:eee:jbrese:v:189:y:2025:i:c:s0148296325000190.

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2025Driving brand evangelism by Unleashing the power of branding and sales management practices. (2025). Jam, Farooq Ahmed ; Khan, Tariq Iqbal ; Paul, Justin. In: Journal of Business Research. RePEc:eee:jbrese:v:190:y:2025:i:c:s0148296325000372.

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2025Service marketing mix and customer engagement: A meta-analysis. (2025). Shainesh, G ; Ranjan, Kumar Rakesh ; Rohit, Sudeep. In: Journal of Business Research. RePEc:eee:jbrese:v:194:y:2025:i:c:s0148296325001869.

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2024Integrated banking channel service quality (IBCSQ): Role of IBCSQ for building consumers relationship quality and brand equity. (2024). , Sreejesh. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003673.

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2024Shopping mall detachment: Why do some consumers avoid malls?. (2024). Mitchell, Vince ; Gilboa, Shaked ; Vilnai-Yavetz, Iris. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000365.

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2024Customer journey design in omnichannel retailing: Examining the effect of autonomy-competence-relatedness in brand relationship building. (2024). Li, Yongfa ; Zheng, LU. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000729.

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2024Managing the co-creation of accessible and inclusive family recreation retail encounters: A critical incident analysis. (2024). Darcy, Simon ; Cerdan-Chiscano, Monica. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001620.

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2024Text mining analysis of retail and consumer service leaders sustainability narratives: Are they actually true?. (2024). Bala, Pradip Kumar ; Mukherjee, Arindam ; Raghavendra, Ananya Hadadi. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924002170.

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2024Determinants of the continuance use of smart shopping carts: Findings from PLS-SEM and NCA. (2024). Jasim, Mohamed K. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003345.

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2025The effects of footstep sounds on impression formation and persuasion. (2025). An, Lam ; Yu, Zhihao ; Heath, Timothy B. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003825.

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2025Musical attributes, cultural dimensions, social media: Insights for marketing music to consumers. (2025). Crowell, Dale ; Woszczynski, Amy B ; Bandyopadhyay, Tridib. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003990.

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2025Understanding how narrative attributes of sponsored food vlog affect viewers engagement: Evidence from Egypt. (2025). Elshazly, Ahmed ; Yan, Jun ; Ghaith, Ahmad. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924004740.

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2024The role of membership fees in online retail market competition. (2024). Meng, Zhiqing ; Xu, Lina. In: Research in International Business and Finance. RePEc:eee:riibaf:v:67:y:2024:i:pa:s0275531923002155.

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2024Goal-gradient point rewards can increase consumers willingness to purchase poverty-alleviating products. (2024). Zhou, Yanju ; Deng, Yaling ; Yang, Mei ; Zou, Fei ; Xie, Baiwei. In: Socio-Economic Planning Sciences. RePEc:eee:soceps:v:92:y:2024:i:c:s0038012123003002.

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2024Mobile payments for bottom of the pyramid: Towards a positive social change. (2024). Singh, Nidhi ; Sinha, Neena ; Paul, Justin. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:202:y:2024:i:c:s0040162524001094.

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2024Product Innovation and Customer Experience: Catalysts for Enhancing Satisfaction in Quick Service Restaurants. (2024). Sharma, Priyanka ; Manhas, Parikshat Singh ; Quintela, Joana A. In: Tourism and Hospitality. RePEc:gam:jtourh:v:5:y:2024:i:3:p:34-576:d:1426428.

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2025Can Consumers’ Altruistic Inferences Solve the CSR Initiative Puzzle? A Meta-analytic Investigation. (2025). Napolova, Ekaterina ; Legoux, Renaud ; Willmott, Taylor ; Vanasse, Chlo ; Pupovac, Ljubomir ; Plewa, Carolin ; Carrillat, Franois A. In: Journal of Business Ethics. RePEc:kap:jbuset:v:196:y:2025:i:3:d:10.1007_s10551-024-05704-0.

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2024Cashless payments beyond access: What influences the intensity of use?. (2024). Semerikova, E. In: Journal of the New Economic Association. RePEc:nea:journl:y:2024:i:64:p:171-188.

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2024The Effects on Corporate Reputation of Corporate Social Irresponsibility, Philanthropy, and Customer Value Orientation. (2024). Santos, Julio Simao ; Mainardes, Emerson Wagner. In: Corporate Reputation Review. RePEc:pal:crepre:v:27:y:2024:i:4:d:10.1057_s41299-023-00173-z.

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2024Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech. (2024). Tep, Sandrine Prom ; Dekkal, Massilva ; Arcand, Manon ; Rajaobelina, Lova ; Ricard, Line. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00230-y.

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2024Advertising value and privacy concerns in mobile advertising: the case of SMS advertising in banking. (2024). Lim, Weng Marc ; Koay, Kian Yeik ; Lom, Hui Shan ; Thoo, Ai Chin. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00263-3.

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2024Examining consumer behavior towards adoption of quick response code mobile payment systems: transforming mobile payment in the fintech industry. (2024). Abass, Omima Abdalla ; Yousef, Mohammad Ali. In: Palgrave Communications. RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-03189-w.

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2024Exploring the Communication and Spillover Effects of the Advertising Endorser and Appeal of Nonprofit Organizations. (2024). Yang, Dong Jenn. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:1:p:21582440231220761.

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2024Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory. (2024). Liem, Vo Tan ; Long, Nguyen Thanh ; Hien, Nguyen Ngoc ; Luu, Danh Xuan. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241248334.

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2024Role of risk perception and situational factors in mobile payment adoption among small vendors in unorganised retail. (2024). Ramtiyal, Bharti ; Verma, Deepak ; Rathore, Ajaypal Singh. In: Electronic Commerce Research. RePEc:spr:elcore:v:24:y:2024:i:4:d:10.1007_s10660-022-09657-2.

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2025How attitudes and purchases differ between also-online versus offline-only grocery shoppers in online and offline grocery shopping. (2025). Pauwels, Koen ; Brggemann, Philipp. In: Electronic Commerce Research. RePEc:spr:elcore:v:25:y:2025:i:3:d:10.1007_s10660-024-09828-3.

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2024Snakes and Ladders: Unpacking the Personalisation-Privacy Paradox in the Context of AI-Enabled Personalisation in the Physical Retail Environment. (2024). Canhoto, Ana Isabel ; Keegan, Brendan James ; Ryzhikh, Maria. In: Information Systems Frontiers. RePEc:spr:infosf:v:26:y:2024:i:3:d:10.1007_s10796-023-10369-7.

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2024Consumers’ Willingness to Use Mobile Payments in Micro Business Transactions: Differences in Demographic Factors. (2024). Mombeuil, Claudel. In: Information Systems Frontiers. RePEc:spr:infosf:v:26:y:2024:i:4:d:10.1007_s10796-023-10421-6.

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2025Corporate social responsibility and marketing: scientific mapping of literature and future research. (2025). Raposo, Antonio Eliezer ; de Moura, Carlos Anderson ; Mainardes, Emerson Wagner ; Marchiori, Danilo Magno. In: International Review on Public and Nonprofit Marketing. RePEc:spr:irpnmk:v:22:y:2025:i:2:d:10.1007_s12208-024-00425-6.

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2025Exploring Brand Attachment Dynamics in Live Streaming Platforms: a TikTok Perspective in the Digital Knowledge Economy. (2025). Wang, Hongxia. In: Journal of the Knowledge Economy. RePEc:spr:jknowl:v:16:y:2025:i:2:d:10.1007_s13132-024-01786-3.

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2024The strategic effect of corporate reputation on customer citizenship behavior: an empirical verification. (2024). Anees, U ; Arrigo, E ; Nicola, M. In: Review of Managerial Science. RePEc:spr:rvmgts:v:18:y:2024:i:1:d:10.1007_s11846-023-00618-z.

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2024Effects of the Loyalty Program on Store Loyalty - The Moderating Role of Membership Duration. (2024). Suzana, Uki ; Jelena, Stankovi. In: Economic Themes. RePEc:vrs:ecothe:v:62:y:2024:i:4:p:503-520:n:1005.

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2024Unexpected Waiting Corrupts. (2024). Hajdu, Gergely ; Tobol, Yossef ; Dezso, Linda. In: Department of Economics Working Papers. RePEc:wiw:wiwwuw:wuwp358.

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2024Unexpected Waiting Corrupts. (2024). Hajdu, Gergely ; Tobol, Yossef ; Dezs, Linda. In: Department of Economics Working Paper Series. RePEc:wiw:wus005:61209942.

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2024Unexpected waiting corrupts. (2024). Hajdu, Gergely ; Tobol, Yossef ; Dezsio, Linda. In: Research Papers. RePEc:zbw:ecoarp:283619.

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Works by Nathalie Demoulin:

YearTitleTypeCited
2008Les cartes de fidélité fidélisent-elles la clientèle ? In: Reflets et perspectives de la vie économique.
[Full Text][Citation analysis]		article1
2019Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvement In: Journal of Business Research.
[Full Text][Citation analysis]		article14
2019Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvement.(2019) In: Post-Print.
[Citation analysis]
This paper has nother version. Agregated cites: 14		paper
2021Impact of customers’ perceptions regarding corporate social responsibility and irresponsibility in the grocery retailing industry: The role of corporate reputation In: Journal of Business Research.
[Full Text][Citation analysis]		article16
2020Impact of customers’ perceptions regarding corporate social responsibility and irresponsibility in the grocery retailing industry: The role of corporate reputation.(2020) In: Post-Print.
[Full Text][Citation analysis]
This paper has nother version. Agregated cites: 16		paper
2022Designing a seamless shopping journey through omnichannel retailer integration In: Journal of Business Research.
[Full Text][Citation analysis]		article6
2022Designing a seamless shopping journey through omnichannel retailer integration.(2022) In: Post-Print.
[Full Text][Citation analysis]
This paper has nother version. Agregated cites: 6		paper
2008On the impact of loyalty cards on store loyalty: Does the customers€™ satisfaction with the reward scheme matter? In: Journal of Retailing and Consumer Services.
[Full Text][Citation analysis]		article26
2011Music congruency in a service setting: The mediating role of emotional and cognitive responses In: Journal of Retailing and Consumer Services.
[Full Text][Citation analysis]		article18
2011Music congruency in a service setting: The mediating role of emotional and cognitive responses.(2011) In: Post-Print.
[Citation analysis]
This paper has nother version. Agregated cites: 18		paper
2016Adoption of in-store mobile payment: Are perceived risk and convenience the only drivers? In: Journal of Retailing and Consumer Services.
[Full Text][Citation analysis]		article65
2009Drivers of Customers’ Adoption and Adoption Timing of a New Loyalty Card in the Grocery Retail Market In: Journal of Retailing.
[Full Text][Citation analysis]		article30
2009Drivers of customers adoption and adoption timing of a new loyalty card in the grocery retail market..(2009) In: Post-Print.
[Citation analysis]
This paper has nother version. Agregated cites: 30		paper
2007Waiting time influence on the satisfaction-loyalty relationship in services. In: Post-Print.
[Citation analysis]		paper31
2007Marketing Decision Support System Openness: A Means of Improving Managers Understanding of Marketing Phenomena. In: Post-Print.
[Citation analysis]		paper0
2005Evaluation à légard du temps dattente et son effet modérateur sur la relation satisfaction-fidélité des patients. In: Post-Print.
[Citation analysis]		paper0
2005La relation satisfaction-fidélité : étude du rôle modérateur de la satisfaction à légard du temps dattente dans les services . , 19-20 mai 2005, Nancy In: Post-Print.
[Citation analysis]		paper0
2005Setting the Framework For Developing E-government Services on Cultural Heritage. In: Post-Print.
[Citation analysis]		paper0
2005Les délais de livraison : perceptions et impacts sur le comportement du consommateur. In: Post-Print.
[Citation analysis]		paper0
2007Matching music and restaurant image to enhance affective, cognitive and behavioral responses in a catering environment. In: Post-Print.
[Citation analysis]		paper0
2006On the differences between loyalty card adopters and nonadopters. In: Post-Print.
[Citation analysis]		paper1
2008On the impact of loyalty cards on store loyalty:does the customers satisfaction with the reward scheme matter? In: Post-Print.
[Citation analysis]		paper23
2004On the Use of Churchmans Inquiring Systems in Information Systems Development In: Post-Print.
[Citation analysis]		paper0
2012Behavioural evidence for the effectiveness of threat appeals in the promotion of healthy food to children. In: Post-Print.
[Citation analysis]		paper9
2008Les cartes de fidélité fidélisent-elles la clientèle. Quelques morceaux choisis de la recherche en marketing. In: Post-Print.
[Citation analysis]		paper0
2011Marketing research with SAS enterprise guide In: Post-Print.
[Citation analysis]		paper0
2016An integrated model of self-service technology (SST) usage in a retail context In: Post-Print.
[Citation analysis]		paper27
2016Lexpérience client dans un contexte omni-canal, un concept multidimensionnelle In: Post-Print.
[Citation analysis]		paper0
2016Marketing research with IBM® SPSS statistics : a practical guide In: Post-Print.
[Citation analysis]		paper1
2018Acceptance of text-mining systems: The signaling role of information quality In: Post-Print.
[Full Text][Citation analysis]		paper3
2016How do consumers react to corporate social responsibility and irresponsibility in the retailing sector ? In: Post-Print.
[Citation analysis]		paper0
2016Corporate social responsibility and irresponsibility: How do consumers react to ambivalent CSR information? Application in the retailing sector In: Post-Print.
[Citation analysis]		paper0

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