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International Journal of Services and Operations Management / Inderscience Enterprises Ltd

Citation Profile [Updated: 2019-12-04 10:36:47]
5 Years H
3
Impact Factor
0.05
5 Years IF
0.05
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1990 0 0.08 0 0 0 0 0 0 0 0 0 0 0.04
1991 0 0.08 0 0 0 0 0 0 0 0 0 0 0.04
1992 0 0.08 0 0 0 0 0 0 0 0 0 0 0.04
1993 0 0.1 0 0 0 0 0 0 0 0 0 0 0.05
1994 0 0.11 0 0 0 0 0 0 0 0 0 0 0.05
1995 0 0.19 0 0 0 0 0 0 0 0 0 0 0.08
1996 0 0.22 0 0 0 0 0 0 0 0 0 0 0.1
1997 0 0.22 0 0 0 0 0 0 0 0 0 0 0.09
1998 0 0.26 0 0 0 0 0 0 0 0 0 0 0.12
1999 0 0.28 0 0 0 0 0 0 0 0 0 0 0.14
2000 0 0.33 0 0 0 0 0 0 0 0 0 0 0.15
2001 0 0.36 0 0 0 0 0 0 0 0 0 0 0.15
2002 0 0.39 0 0 0 0 0 0 0 0 0 0 0.21
2003 0 0.4 0 0 0 0 0 0 0 0 0 0 0.2
2004 0 0.45 0 0 0 0 0 0 0 0 0 0 0.2
2005 0 0.46 0 0 25 25 12 0 0 0 0 0 0.22
2006 0.04 0.46 0.02 0.04 22 47 0 1 1 25 1 25 1 0 0 0.21
2007 0 0.42 0.01 0 26 73 4 2 47 47 0 0 0.18
2008 0 0.44 0 0 37 110 9 2 48 73 0 0 0.21
2009 0 0.44 0 0 39 149 1 2 63 110 0 0 0.21
2010 0.03 0.43 0.01 0.01 49 198 2 2 4 76 2 149 2 0 0 0.18
2011 0 0.46 0 0 72 270 12 1 5 88 173 0 0 0.21
2012 0.01 0.47 0.02 0.01 71 341 22 7 12 121 1 223 2 0 0 0.19
2013 0 0.53 0.01 0 75 416 21 3 15 143 268 1 0 0 0.22
2014 0 0.55 0 0 71 487 9 2 17 146 306 1 0 0 0.22
2015 0.02 0.56 0.01 0.01 75 562 17 4 21 146 3 338 4 0 0 0.21
2016 0.02 0.58 0.04 0.03 74 636 11 27 48 146 3 364 10 17 63 0 0.2
2017 0.05 0.6 0.03 0.04 75 711 5 24 72 149 8 366 14 0 2 0.03 0.22
2018 0.05 0.76 0.05 0.05 78 789 2 43 115 149 8 370 20 0 1 0.01 0.31
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
CIF: Cumulative impact factor
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12005Dynamic analysis of the Newsboy model with early purchase commitments. (2005). Chen, Hairong ; Parlar, Mahmut. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:1:y:2005:i:1:p:56-74.

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8
22008A Data Envelopment Analysis for establishing the financial benchmark of Korean hotels. (2008). Min, Hokey ; Kim, Joungman ; Joo, Seong Jong . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:4:y:2008:i:2:p:201-217.

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5
32013Environmental practices and performance and their relationships among Kosovo construction companies: a framework for analysis in transition economies. (2013). Ketikidis, Panayiotis H ; Lenny, S C ; Gunasekaran, Angappa ; Lazuras, Lambros ; Hayes, Odran Peter . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:14:y:2013:i:1:p:115-130.

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3
42012A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint. (2012). Sony, Michael ; Mekoth, Nandakumar. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:12:y:2012:i:4:p:490-508.

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3
52015A mathematical programming model for a multi-objective supplier selection and order allocation problem with fuzzy objectives. (2015). Kazemi, Nima ; Schwindl, Kurt ; Glock, Christoph H ; Ehsani, Ehsan . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:21:y:2015:i:4:p:435-465.

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3
62011An economic production quantity model with stochastic demand in an imperfect production system. (2011). Sarkar, Biswajit ; Chaudhuri, Kripasindhu ; Sana, Shib Sankar. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:9:y:2011:i:3:p:259-283.

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3
72012Humanitarian supply chain management: a critical review. (2012). John, Lijo ; Sridharan, R ; Ramesh, A. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:13:y:2012:i:4:p:498-524.

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3
82005Inverse scheduling with controllable job parameters. (2005). Koulamas, Christos. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:1:y:2005:i:1:p:35-43.

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3
92011An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust. (2011). Dahiyat, Samer E ; Abu-Lail, Bayan N ; Akroush, Mamoun N. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:9:y:2011:i:4:p:453-490.

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2
102015Application of lean construction principles to reduce construction process waste using computer simulation: a case study. (2015). Nikakhtar, Amin ; Zavichi, Amir ; Wong, Kuan Yew ; Hosseini, Alireza Abbasian . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:20:y:2015:i:4:p:461-480.

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2
112008Non-identical parallel-machine scheduling using genetic algorithm and fuzzy logic approach. (2008). Raja, K ; Selladurai, V ; Arumugam, C. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:4:y:2008:i:1:p:72-101.

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2
122012Interrelationship of drivers for agile manufacturing: an Indian experience. (2012). Mishra, Swagatika ; Mahapatra, S S ; Datta, Saurav. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:11:y:2012:i:1:p:35-48.

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2
132014A data envelopment analysis approach for measuring the efficiency in continuous manufacturing lines: a case study. (2014). Pourjavad, Ehsan ; Shirouyehzad, Hadi. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:18:y:2014:i:2:p:142-158.

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2
142007Rapid manufacturing: impact on supply chain methodologies and practice. (2007). Tuck, Christopher ; Burns, Neil ; Hague, Richard. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:3:y:2007:i:1:p:1-22.

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2
152017Development of a model to analyse the factors affecting RFID technology acceptance in small and medium-sized enterprises. (2017). Pool, Javad Khazaei ; Lashaki, Jafar Kia ; Jamkhaneh, Hadi Balouei ; Arabzad, Mohammad S ; Asian, Sobhan. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:28:y:2017:i:4:p:468-494.

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2
162013Optimising a multi-objective reliability assessment in multiple AGV manufacturing system. (2013). Fazlollahtabar, Hamed ; Saidi-Mehrabad, Mohammad. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:16:y:2013:i:3:p:352-372.

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2
172015Plant location selection of a manufacturing industry using analytic hierarchy process approach. (2015). Gothwal, Suman ; Saha, Rajeev. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:22:y:2015:i:2:p:235-255.

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2
182012Optimum maintenance strategy: a case study in the mining industry. (2012). Shahin, Arash ; Pourjavad, Ehsan ; Shirouyehzad, Hadi. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:12:y:2012:i:3:p:368-386.

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2
192012A framework for organisational change management in lean manufacturing implementation. (2012). Nordin, Norani ; Ab, Mohd Nizam ; Wahab, Dzuraidah Abdul . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:12:y:2012:i:1:p:101-117.

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2
202012A three-stage fuzzy DEA approach to measure performance of a serial process including JIT practices, agility indices, and goals in supply chains. (2012). Khalili-Damghani, Kaveh ; Taghavifard, Mohammad . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:13:y:2012:i:2:p:147-188.

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2
212011Interrelating operational and financial performance measurements in a multiproduct inventory system. (2011). Protopappa-Sieke, Margarita ; Seifert, Ralf W. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:10:y:2011:i:3:p:328-347.

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2
222013A cost-oriented model for balancing mixed-model assembly lines with multi-manned workstations. (2013). Kazemi, Abolfazl ; Sedighi, Abdolhossein . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:16:y:2013:i:3:p:289-309.

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2
232016Sustainable humanitarian operations: closed-loop supply chain. (2016). Battini, Daria ; Sgarbossa, Fabio ; Persona, Alessandro ; Peretti, Umberto . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:25:y:2016:i:1:p:65-79.

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2
242013Benchmarking of rapid prototyping systems using grey relational analysis. (2013). Mahapatra, Siba Sankar ; Panda, Biranchi Narayan . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:16:y:2013:i:4:p:460-477.

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2
252016A combined confirmatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality. (2016). Raut, Rakesh D ; Jha, Manoj Kumar ; Kamble, Sachin S. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:23:y:2016:i:3:p:347-386.

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2
26Suppliers corporate ability and consumer evaluations of a manufacturer. (2017). Kang, Hyunjin ; Lee, Yun Shin ; Kim, Bowon. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:27:y:2017:i:1:p:19-34.

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2
272016Throughput accounting: an overview and framework. (2016). Parkhi, Shilpa ; Punjabi, Lavesh ; Tamraparni, Madhusudhan . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:25:y:2016:i:1:p:1-20.

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2
282012Performance optimisation of automobile service centre using Taguchi approach. (2012). Sharma, Rishu ; Garg, Suresh . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:12:y:2012:i:2:p:221-243.

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1
292014A neuro-fuzzy regression approach for estimation and optimisation of gasoline consumption. (2014). Azadeh, Ali ; Bioki, Tahereh Aliheidari ; Hasan, Mohammad S. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:17:y:2014:i:2:p:221-256.

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1
302016An empirical study of total quality management and its influences on nurses attitude and service performance in healthcare organisations. (2016). Ju, Ki-Jung ; Park, Byeonghwa . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:24:y:2016:i:2:p:147-166.

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1
312014Lean concept selection using modified fuzzy TOPSIS: a case study. (2014). Vinodh, S ; Mulanjur, Govind ; Thiagarajan, Arjun . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:18:y:2014:i:3:p:342-357.

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1
322018A Pareto-based approach to optimise aggregate production planning problem considering reliable supplier selection. (2018). Nobari, Arash ; Hajipour, Vahid ; Khierkhah, Amirsaman. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:29:y:2018:i:1:p:59-84.

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1
332013A unified framework for the design of service systems. (2013). Trinh, Truong ; Kachitvichyanukul, Voratas. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:15:y:2013:i:3:p:374-388.

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1
342013Guidelines for reporting productivity studies - a review of the reproducibility of data envelopment analysis in the service sector. (2013). Becker, Jrg ; Rauer, Hans Peter ; Dietrich, Hanns-Alexander ; Breuker, Dominic ; Beverungen, Daniel . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:16:y:2013:i:3:p:407-425.

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1
352015Coordination of pricing, advertising, and production decisions for multiple products. (2015). Bajwa, Naeem ; Sox, Charles R. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:22:y:2015:i:4:p:495-521.

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1
362010Organisational design alternatives within international operations networks: a transaction cost perspective. (2010). Leseure, Michel . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:7:y:2010:i:4:p:419-439.

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1
372016A fuzzy-based decision support framework for product recovery process selection in reverse logistics. (2016). Jindal, Anil ; Sangwan, Kuldip Singh . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:25:y:2016:i:4:p:413-439.

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1
382013A new fuzzy goal directed benchmarking for supplier selection. (2013). Azadi, Majid ; Saen, Reza Farzipoor ; Mirhedayatian, Seyed Mostafa . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:14:y:2013:i:3:p:321-335.

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1
392005The application of ABC analysis in production and logistics: an explanation for the apparent contradiction. (2005). Viswanathan, S ; Bhatnagar, Rohit . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:1:y:2005:i:3:p:257-267.

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1
402011Strategic choices and operations strategy: a multiple cases study. (2011). Paiva, Ely Laureano ; Vieira, Luciana Marques. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:10:y:2011:i:2:p:119-135.

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1
412013The effect of slot-code optimisation on travel times in common unit-load warehouses. (2013). Fumi, Andrea ; Schiraldi, Massimiliano M ; Scarabotti, Laura . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:15:y:2013:i:4:p:507-527.

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1
422008Service quality dimensions in designing profitable business strategies in Indian two-wheeler services. (2008). Bagodi, Virupaxi ; Mahanty, Biswajit. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:4:y:2008:i:4:p:460-480.

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1
432012An EOQ model with fuzzy demand and learning in fuzziness. (2012). Glock, Christoph H ; Jaber, Mohamad Y ; Schwindl, Kurt . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:12:y:2012:i:1:p:90-100.

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1
442014An integrated approach for designing office chair with ergonomic consideration. (2014). Mohanty, Pragyan Paramita ; Mahapatra, Siba Sankar. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:17:y:2014:i:2:p:194-220.

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1
452016Measuring service quality in Indian hospitals: an analysis of SERVQUAL model. (2016). Kansra, Pooja ; Jha, Abhishek Kumar . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:24:y:2016:i:1:p:1-17.

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1
462014Investigating the online banking customer satisfaction model under the controlled effect of demographic variables. (2014). Dubey, Rameshwar ; Allada, Vijaya Kameswari . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:18:y:2014:i:3:p:281-304.

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1
472013Antecedents of customer satisfaction and purchase intention with mobile shopping system use. (2013). Chen, Lisa Y. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:15:y:2013:i:3:p:259-274.

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1
482015Developing scenario-based robust optimisation approaches for the reverse logistics network design problem under uncertain environments. (2015). Babazadeh, Reza ; Razmi, Jafar ; Jolai, Fariborz. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:20:y:2015:i:4:p:418-440.

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1
492008An integrated closed-loop model for service performance management. (2008). Parameshwaran, R. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:4:y:2008:i:1:p:34-55.

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1
502012An extension of internal service quality concept: lesson from the best low-cost carrier in the six regions of the world. (2012). Fernando, Yudi ; Haron, Mahmod Sabri ; Saad, Norizan Mat . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:11:y:2012:i:1:p:13-34.

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1
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12012Humanitarian supply chain management: a critical review. (2012). John, Lijo ; Sridharan, R ; Ramesh, A. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:13:y:2012:i:4:p:498-524.

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3
22013Environmental practices and performance and their relationships among Kosovo construction companies: a framework for analysis in transition economies. (2013). Ketikidis, Panayiotis H ; Lenny, S C ; Gunasekaran, Angappa ; Lazuras, Lambros ; Hayes, Odran Peter . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:14:y:2013:i:1:p:115-130.

Full description at Econpapers || Download paper

2
32015Plant location selection of a manufacturing industry using analytic hierarchy process approach. (2015). Gothwal, Suman ; Saha, Rajeev. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:22:y:2015:i:2:p:235-255.

Full description at Econpapers || Download paper

2
42015Application of lean construction principles to reduce construction process waste using computer simulation: a case study. (2015). Nikakhtar, Amin ; Zavichi, Amir ; Wong, Kuan Yew ; Hosseini, Alireza Abbasian . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:20:y:2015:i:4:p:461-480.

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2
52013A cost-oriented model for balancing mixed-model assembly lines with multi-manned workstations. (2013). Kazemi, Abolfazl ; Sedighi, Abdolhossein . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:16:y:2013:i:3:p:289-309.

Full description at Econpapers || Download paper

2
62016A combined confirmatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality. (2016). Raut, Rakesh D ; Jha, Manoj Kumar ; Kamble, Sachin S. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:23:y:2016:i:3:p:347-386.

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2
72011An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust. (2011). Dahiyat, Samer E ; Abu-Lail, Bayan N ; Akroush, Mamoun N. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:9:y:2011:i:4:p:453-490.

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2
82012Optimum maintenance strategy: a case study in the mining industry. (2012). Shahin, Arash ; Pourjavad, Ehsan ; Shirouyehzad, Hadi. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:12:y:2012:i:3:p:368-386.

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2
92016Sustainable humanitarian operations: closed-loop supply chain. (2016). Battini, Daria ; Sgarbossa, Fabio ; Persona, Alessandro ; Peretti, Umberto . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:25:y:2016:i:1:p:65-79.

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2
102016Throughput accounting: an overview and framework. (2016). Parkhi, Shilpa ; Punjabi, Lavesh ; Tamraparni, Madhusudhan . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:25:y:2016:i:1:p:1-20.

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2
112017Development of a model to analyse the factors affecting RFID technology acceptance in small and medium-sized enterprises. (2017). Pool, Javad Khazaei ; Lashaki, Jafar Kia ; Jamkhaneh, Hadi Balouei ; Arabzad, Mohammad S ; Asian, Sobhan. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:28:y:2017:i:4:p:468-494.

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2
122012A framework for organisational change management in lean manufacturing implementation. (2012). Nordin, Norani ; Ab, Mohd Nizam ; Wahab, Dzuraidah Abdul . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:12:y:2012:i:1:p:101-117.

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2
132005Inverse scheduling with controllable job parameters. (2005). Koulamas, Christos. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:1:y:2005:i:1:p:35-43.

Full description at Econpapers || Download paper

2
142012A three-stage fuzzy DEA approach to measure performance of a serial process including JIT practices, agility indices, and goals in supply chains. (2012). Khalili-Damghani, Kaveh ; Taghavifard, Mohammad . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:13:y:2012:i:2:p:147-188.

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2
152012Interrelationship of drivers for agile manufacturing: an Indian experience. (2012). Mishra, Swagatika ; Mahapatra, S S ; Datta, Saurav. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:11:y:2012:i:1:p:35-48.

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2
162007Rapid manufacturing: impact on supply chain methodologies and practice. (2007). Tuck, Christopher ; Burns, Neil ; Hague, Richard. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:3:y:2007:i:1:p:1-22.

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2
172015A mathematical programming model for a multi-objective supplier selection and order allocation problem with fuzzy objectives. (2015). Kazemi, Nima ; Schwindl, Kurt ; Glock, Christoph H ; Ehsani, Ehsan . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:21:y:2015:i:4:p:435-465.

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2
Citing documents used to compute impact factor: 8
YearTitle
2018How Quality Management System Components Lead to Improvement in Service Organizations: A System Practitioner Perspective. (2018). To, Wai Ming ; PEter, . In: Administrative Sciences. RePEc:gam:jadmsc:v:8:y:2018:i:4:p:73-:d:185154.

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2018The Prospective Consumers of the Indonesian Green Aviation Initiative for Sustainable Development in Air Transportation. (2018). Rajiani, Ismi ; Kot, Sebastian. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:6:p:1772-:d:149456.

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2018Taking-off corporate social responsibility programs: An AHP application in airline industry. (2018). Karaman, Abdullah S ; Akman, Engin. In: Journal of Air Transport Management. RePEc:eee:jaitra:v:68:y:2018:i:c:p:187-197.

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2018Evaluating service quality of airline industry using hybrid best worst method and VIKOR. (2018). Gupta, Himanshu. In: Journal of Air Transport Management. RePEc:eee:jaitra:v:68:y:2018:i:c:p:35-47.

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2018How to check correctness of total interpretive structural models?. (2018). Sushil, . In: Annals of Operations Research. RePEc:spr:annopr:v:270:y:2018:i:1:d:10.1007_s10479-016-2312-3.

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2018An Empirical Study on TQM Practices and its Influence on Employee Satisfaction and Performance in Technical Institutions: Teachers Perspectives. (2018). Ch. V. V. S. N. V. Prasad, . In: GATR Journals. RePEc:gtr:gatrjs:jmmr195.

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2018Antecedent of Employees’ Career Satisfaction: An Empirical Investigation of Pharmaceutical Sector of Pakistan. (2018). Naseer, Muhammad ; Farooq, Muhammad ; Ul, Ayaz. In: International Journal of Academic Research in Business and Social Sciences. RePEc:hur:ijarbs:v:8:y:2018:i:7:p:281-299.

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2018From Supply Chain Integration to Operational Performance: The Moderating Effect of Market Uncertainty. (2018). Lu, Dawei ; Paul, Sanjoy Kumar ; Asian, Sobhan ; Ding, YI. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:19:y:2018:i:1:d:10.1007_s40171-017-0161-9.

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2018Energy Management for Smart Multi-Energy Complementary Micro-Grid in the Presence of Demand Response. (2018). Wang, Yongli ; Song, Shanshan ; Li, Ruiwen ; Yu, Haiyang ; Huang, Yujing. In: Energies. RePEc:gam:jeners:v:11:y:2018:i:4:p:974-:d:141783.

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2017Measuring and improving customer retention at authorised automobile workshops after free services. (2017). Kumar, Anil ; Bhatia, Sukhdev ; Chaudhary, Nityanand ; Mehta, Rajneesh ; Khandelwal, Dinesh Kumar ; Luthra, Sunil. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:39:y:2017:i:c:p:93-102.

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2017Measurement of Load and Capacity Flexibility in Manufacturing. (2017). Teich, Enrico ; Claus, Thorsten . In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:18:y:2017:i:4:d:10.1007_s40171-017-0165-5.

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