Citation analysis for Service Business / Springer

Citation Profile [Updated: 2019-12-04 10:36:47]

5 Years H

Impact Factor

0.54

5 Years IF

0.38

Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw Data

	IF	AIF	CIF	IF5	DOC	CDO	CIT	NCI	CCU	D2Y	C2Y	D5Y	C5Y	SC	%SC	CiY	II	AII
1990	0	0.08	0	0	0	0	0		0	0		0			0		0	0.04
1991	0	0.08	0	0	0	0	0		0	0		0			0		0	0.04
1992	0	0.08	0	0	0	0	0		0	0		0			0		0	0.04
1993	0	0.1	0	0	0	0	0		0	0		0			0		0	0.05
1994	0	0.11	0	0	0	0	0		0	0		0			0		0	0.05
1995	0	0.19	0	0	0	0	0		0	0		0			0		0	0.08
1996	0	0.22	0	0	0	0	0		0	0		0			0		0	0.1
1997	0	0.22	0	0	0	0	0		0	0		0			0		0	0.09
1998	0	0.26	0	0	0	0	0		0	0		0			0		0	0.12
1999	0	0.28	0	0	0	0	0		0	0		0			0		0	0.14
2000	0	0.33	0	0	0	0	0		0	0		0			0		0	0.15
2001	0	0.36	0	0	0	0	0		0	0		0			0		0	0.15
2002	0	0.39	0	0	0	0	0		0	0		0			0		0	0.21
2003	0	0.4	0	0	0	0	0		0	0		0			0		0	0.2
2004	0	0.45	0	0	0	0	0		0	0		0			0		0	0.2
2005	0	0.46	0	0	0	0	0		0	0		0			0		0	0.22
2006	0	0.46	0	0	0	0	0		0	0		0			0		0	0.21
2007	0	0.42	0	0	20	20	77		0	0		0			0		0	0.18
2008	0.1	0.44	0.09	0.1	25	45	68	4	4	20	2	20	2	1	25	2	0.08	0.21
2009	0.16	0.44	0.16	0.16	25	70	107	11	15	45	7	45	7		0		0	0.21
2010	0.18	0.43	0.21	0.16	22	92	46	19	34	50	9	70	11	12	63.2	5	0.23	0.18
2011	0.34	0.46	0.39	0.25	23	115	88	45	79	47	16	92	23	36	80	7	0.3	0.21
2012	0.18	0.47	0.29	0.18	28	143	86	42	121	45	8	115	21	36	85.7	1	0.04	0.19
2013	0.27	0.53	0.27	0.19	36	179	88	48	169	51	14	123	23	33	68.8	2	0.06	0.22
2014	0.3	0.55	0.28	0.21	33	212	56	60	229	64	19	134	28	47	78.3		0	0.22
2015	0.2	0.56	0.36	0.25	38	250	63	91	320	69	14	142	36	55	60.4	2	0.05	0.21
2016	0.28	0.58	0.49	0.41	38	288	60	140	460	71	20	158	65	59	42.1	4	0.11	0.2
2017	0.34	0.6	0.41	0.35	40	328	20	136	596	76	26	173	60	75	55.1		0	0.22
2018	0.54	0.76	0.58	0.38	34	362	8	210	806	78	42	185	70	126	60	4	0.12	0.31

IF:	Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for series in RePEc in year y
CIF:	Cumulative impact factor
IF5:	Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CIT:	Number of citations to papers published in year y
NCI:	Number of citations in year y
CCU:	Cumulative number of citations to papers published until year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
SC:	selft citations in y to articles published in y-1 plus y-2
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series

#	Year	Title	Cited
1	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	33
2	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	24
3	2007	The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Olson, David ; Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers \|\| Download paper	19
4	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	16
5	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	15
6	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Raposo, MÃÂ¡rio ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	14
7	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	13
8	2011	How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212. Full description at Econpapers \|\| Download paper	12
9	2008	Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers \|\| Download paper	12
10	2010	Success factors of platform leadership in web 2.0 service business. (2010). Lee, Sang ; Noh, Yonghwi ; Kim, Tae Wan. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103. Full description at Econpapers \|\| Download paper	12
11	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	12
12	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	11
13	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	11
14	2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper	10
15	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	10
16	2007	Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139. Full description at Econpapers \|\| Download paper	10
17	2008	Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers \|\| Download paper	9
18		Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers \|\| Download paper	9
19	2012	Implementation of quality programs in health care organizations. (2012). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404. Full description at Econpapers \|\| Download paper	8
20	2013	The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435. Full description at Econpapers \|\| Download paper	8
21	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	8
22	2009	Entrepreneurial orientation and the performance of service business. (2009). Lee, Sang ; Lim, Seongbae . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	7
23	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	7
24	2016	Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y. Full description at Econpapers \|\| Download paper	7
25	2013	Reversed servitization paths: a case analysis of two manufacturers. (2013). Finne, Max ; Holmstrom, Jan ; Brax, Saara . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537. Full description at Econpapers \|\| Download paper	7
26	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	7
27	2007	Strategic supply chain choices for multi-channel Internet retailers. (2007). Metters, Richard ; Walton, Steve . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:317-331. Full description at Econpapers \|\| Download paper	7
28	2012	The effects of motivations, trust, and privacy concern in social networking. (2012). Lin, Shi-Woei ; Liu, Yu-Cheng. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers \|\| Download paper	7
29	2015	Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes. (2015). Cambra-Fierro, Jesus ; Sese, Javier ; Melero-Polo, Iguacel. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:297-320. Full description at Econpapers \|\| Download paper	6
30	2011	The customisation framework for roadmapping product-service integration. (2011). Geum, Youngjung ; Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236. Full description at Econpapers \|\| Download paper	6
31	2011	Exploring satisfaction in business-to-business services: a path-analytic approach. (2011). Kumar, Piyush ; Topaloglu, Omer ; Dass, Mayukh. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:13-27. Full description at Econpapers \|\| Download paper	6
32	2012	Innovation and imitation effects in the mobile telecommunication service market. (2012). Lee, Sang-Gun ; Kim, Si-Hyeon ; Park, Byeonghwa . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:265-278. Full description at Econpapers \|\| Download paper	6
33	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	6
34	2015	Developing service innovation capability in the hotel industry. (2015). Tang, Ta-Wei ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113. Full description at Econpapers \|\| Download paper	6
35	2009	Finding critical success factors for virtual community marketing. (2009). Kim, Jae ; Yang, Kyung . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:2:p:149-171. Full description at Econpapers \|\| Download paper	6
36	2009	Systematic performance differences across the manufacturing-service continuum. (2009). Reed, Richard ; Storrud-Barnes, Susan . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:4:p:319-339. Full description at Econpapers \|\| Download paper	6
37	2013	Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Hur, Won-Moo ; Kim, Hanna . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119. Full description at Econpapers \|\| Download paper	6
38	2012	Social innovation, an analytical grid for understanding the social economy: the example of the QuÃ©bec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59. Full description at Econpapers \|\| Download paper	6
39	2012	Are success and survival factors the same for social and business ventures?. (2012). Simon-Moya, Virginia ; Ribeiro-Soriano, Domingo ; Revuelto-Taboada, Lorenzo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:219-242. Full description at Econpapers \|\| Download paper	6
40	2009	Strategic partnerships and the internationalisation process of software SMEs. (2009). Kennedy, Aileen ; Keeney, Kathy . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:259-273. Full description at Econpapers \|\| Download paper	6
41	2015	Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Nasurdin, Aizzat ; Tan, Cheng ; Ahmad, Noor . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360. Full description at Econpapers \|\| Download paper	6
42	2011	An integrative research framework for the online social network service. (2011). Lee, Sang ; Chen, Liqiang. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:259-276. Full description at Econpapers \|\| Download paper	6
43	2010	The impacts of instructional video advertising on customer purchasing intentions on the Internet. (2010). Huarng, Kun-Huang ; Huang, Jian ; Yu, Tiffany . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:27-36. Full description at Econpapers \|\| Download paper	6
44	2010	Focus on practice service process innovation in the Brazilian electric energy sector. (2010). Uriona-Maldonado, Mauricio ; Varvakis, Gregorio ; Souza, Leonardo . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:1:p:77-88. Full description at Econpapers \|\| Download paper	5
45	2016	Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping. (2016). Ferreira, Joao ; Fernando, ; Stankeviien, Jelena ; Jalali, Marjan S. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0278-x. Full description at Econpapers \|\| Download paper	5
46	2011	Competitiveness, resources, and capabilities: empirical evidence from retail banking. (2011). Ferreira, Joao ; Azevedo, Carlos ; Marques, Carla . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:313-337. Full description at Econpapers \|\| Download paper	5
47	2013	Conceptual analysis and implementation of an integrated CRM system for service providers. (2013). Cheng, Lai-Yu ; Yang, Chih-Wei . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:307-328. Full description at Econpapers \|\| Download paper	5
48	2007	The erosion of pioneer advantage in the European mobile telecommunications industry. (2007). Usero, Belen ; Fernandez, Zulima . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:3:p:195-210. Full description at Econpapers \|\| Download paper	5
49	2007	Diversity and business performance: 50 years of research. (2007). Carlos De Abreu Dos Reis, ; Dobon, Salvador Roig ; Castillo, Miguel Sastre . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:257-274. Full description at Econpapers \|\| Download paper	5
50	2013	Explore how Chinese consumers evaluate retail service quality and satisfaction. (2013). To, Wai Ming ; Cheung, Millissa ; Tam, Joyce . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:121-142. Full description at Econpapers \|\| Download paper	5

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	15
2	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	11
3	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	9
4	2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper	9
5	2016	Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y. Full description at Econpapers \|\| Download paper	7
6	2013	Reversed servitization paths: a case analysis of two manufacturers. (2013). Finne, Max ; Holmstrom, Jan ; Brax, Saara . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537. Full description at Econpapers \|\| Download paper	6
7	2015	Developing service innovation capability in the hotel industry. (2015). Tang, Ta-Wei ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113. Full description at Econpapers \|\| Download paper	6
8	2015	Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Nasurdin, Aizzat ; Tan, Cheng ; Ahmad, Noor . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360. Full description at Econpapers \|\| Download paper	6
9	2015	Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes. (2015). Cambra-Fierro, Jesus ; Sese, Javier ; Melero-Polo, Iguacel. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:297-320. Full description at Econpapers \|\| Download paper	6
10	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	6
11	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	6
12	2013	The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435. Full description at Econpapers \|\| Download paper	5
13	2012	The effects of motivations, trust, and privacy concern in social networking. (2012). Lin, Shi-Woei ; Liu, Yu-Cheng. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers \|\| Download paper	5
14	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	5
15	2013	Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers \|\| Download paper	5
16	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	5
17	2016	Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach. (2016). Geum, Youngjung ; Lee, Hakyeon ; Jeon, Hongseok . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0281-2. Full description at Econpapers \|\| Download paper	5
18	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	5
19	2008	Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers \|\| Download paper	5
20	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	4
21	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	4
22	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	4
23	2008	Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers \|\| Download paper	4
24	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Raposo, MÃÂ¡rio ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	4
25	2016	Northern and southern Italian social cooperatives during the economic crisis: a multiple factor analysis. (2016). Costa, Ericka ; Carini, Chiara . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0274-1. Full description at Econpapers \|\| Download paper	4
26	2016	Influence of customerâfirm relationships on customer participation in the service industry. (2016). Rho, Taeseok ; Ahn, Jinwoo . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0258-6. Full description at Econpapers \|\| Download paper	4
27	2016	Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses. (2016). Song, Bomi ; Lee, Changyong ; Yoon, Byungun ; Park, Yongtae. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0290-1. Full description at Econpapers \|\| Download paper	4
28	2015	The role of social motivations, ability, and opportunity in online know-how exchanges: evidence from the airline services industry. (2015). Bigne, Enrique ; Hernandez, Blanca ; Andreu, Luisa ; Ruiz, Carla . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:209-232. Full description at Econpapers \|\| Download paper	4
29	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	4
30	2009	Entrepreneurial orientation and the performance of service business. (2009). Lee, Sang ; Lim, Seongbae . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	3
31	2016	The influence of the source and valence of word-of-mouth information on post-failure and post-recovery evaluations. (2016). Hess, Ronald L ; Ring, Lawrence . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0272-3. Full description at Econpapers \|\| Download paper	3
32	2013	Explore how Chinese consumers evaluate retail service quality and satisfaction. (2013). To, Wai Ming ; Cheung, Millissa ; Tam, Joyce . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:121-142. Full description at Econpapers \|\| Download paper	3
33	2008	Tracking the relationship between environmental management and financial performance in the service industry. (2008). Lucas, Marilyn ; Wilson, Matthew. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:203-218. Full description at Econpapers \|\| Download paper	3
34	2012	Implementation of quality programs in health care organizations. (2012). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404. Full description at Econpapers \|\| Download paper	3
35	2013	Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Hur, Won-Moo ; Kim, Hanna . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119. Full description at Econpapers \|\| Download paper	3
36	2016	Critical success factors in relationship management for services outsourcing. (2016). Rhodes, Joan ; Cheng, Vincent ; Loh, Wilson ; Lok, Peter . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0256-8. Full description at Econpapers \|\| Download paper	3
37	2016	The effect of pre-flight attendantsâ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service. (2016). Jeon, Aeeun . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0273-2. Full description at Econpapers \|\| Download paper	3
38	2016	How online service recovery approaches bolster recovery performance? A multi-level perspective. (2016). Li, Chia-Ying ; Fang, Yu-Hui . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0264-8. Full description at Econpapers \|\| Download paper	3
39	2016	Predicting customersâ intentions to check in on Facebook while patronizing hospitality firms. (2016). Wang, Hsiu-Yuan . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0265-7. Full description at Econpapers \|\| Download paper	3
40	2013	A support vector machine (SVM) approach to imbalanced datasets of customer responses: comparison with other customer response models. (2013). Kim, Gitae ; Olson, David ; Chae, Bongsug. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:167-182. Full description at Econpapers \|\| Download paper	3
41	2016	Erratum to: Revisiting media selection in the digital era: adoption and usage. (2016). Huang, Yunchu ; Baek, Heon ; Yang, Chang-Gyu ; Lee, Sang-Gun . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-015-0299-5. Full description at Econpapers \|\| Download paper	3
42	2016	Revisiting media selection in the digital era: adoption and usage. (2016). Lee, Sang-Gun ; Yang, Chang-Gyu ; Huang, Yunchu ; Baek, Heon . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-015-0271-4. Full description at Econpapers \|\| Download paper	3
43	2014	Determinants of Web 2.0 technologies for knowledge sharing in SMEs. (2014). Soto-Acosta, Pedro ; Popa, Simona ; Perez-Gonzalez, Daniel . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:3:p:425-438. Full description at Econpapers \|\| Download paper	3
44	2013	Airline website loyalty formation and the moderating effects of gender and education. (2013). Forgas-Coll, Santiago ; Fandos-Roig, Juan ; Sanchez-Garcia, Javier ; Palau-Saumell, Ramon . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:255-274. Full description at Econpapers \|\| Download paper	3
45	2009	Finding critical success factors for virtual community marketing. (2009). Kim, Jae ; Yang, Kyung . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:2:p:149-171. Full description at Econpapers \|\| Download paper	3
46	2016	Customer participation to co-create value in human transformative services: a study of higher education and health care services. (2016). Thuy, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0285-y. Full description at Econpapers \|\| Download paper	3
47	2014	Complaint, patience, and neglect: responses to a dissatisfying service experience. (2014). Ro, Heejung . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:2:p:197-216. Full description at Econpapers \|\| Download paper	3
48	2016	Cognitive and affective constituents of the consumption experience in retail service settings: effects on store loyalty. (2016). Kabadayi, Ebru Tumer ; Yilmaz, Cengiz ; Alan, Alev Kocak . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0288-8. Full description at Econpapers \|\| Download paper	3
49	2017	Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth. (2017). Vazquez-Casielles, Rodolfo ; Varela-Neira, Concepcion ; Iglesias, Victor . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0311-8. Full description at Econpapers \|\| Download paper	3
50	2016	An evaluation scheme for productâservice system models: development of evaluation criteria and case studies. (2016). Kim, Kwang-Jae ; Park, Kwangtae ; Hong, Yoo-Suk ; Lee, Dong-Hee ; Lim, Chie-Hyeon ; Heo, Jun-Yeon . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0280-3. Full description at Econpapers \|\| Download paper	3

Citing documents used to compute impact factor: 42

Year	Title
2018	Analyzing relationship quality and its contribution to consumer relationship proneness. (2018). Olavarria-Jaraba, Ana ; Vazquez-Carrasco, Rosario ; Centeno, Edgar ; Cambra-Fierro, Jesus J. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0362-0. Full description at Econpapers \|\| Download paper
2018	Creating a commercially compelling smart service encounter. (2018). Huang, Tseng-Lung. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0351-8. Full description at Econpapers \|\| Download paper
2018	Psychological contract breach and service innovation behavior: psychological capital as a mediator. (2018). Kim, Taegoo Terry ; Lee, Gyehee ; Karatepe, Osman M. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0347-4. Full description at Econpapers \|\| Download paper
2018	How to explain service failure? Impacts of justifications. (2018). Chen, Weiwei ; Lee, Hsiao-Ching. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0349-2. Full description at Econpapers \|\| Download paper
2018	An Integrative View of Emotion and the Dedication-Constraint Model in the Case of Coffee Chain Retailers. (2018). Kim, Daekil. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:11:p:4284-:d:183921. Full description at Econpapers \|\| Download paper
2018	A network text analysis of published papers in service business, 2007â2017: research trends in the service sector. (2018). Lee, Sang M ; Rha, Jin Sung . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0377-6. Full description at Econpapers \|\| Download paper
2018	Online travel information value and its influence on the continuance usage intention of social media. (2018). Jung, Heejin ; Kim, Taegoo Terry ; Hur, Kyungsuk ; Lee, Gyehee. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0339-4. Full description at Econpapers \|\| Download paper
2018	The effect of service providersâ facial hair on restaurant customersâ perceptions. (2018). Kim, Sung-Bum ; Lee, Seunghwan. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0346-5. Full description at Econpapers \|\| Download paper
2018	A Conceptual Framework on Customer Satisfaction: The Mediating Role of Corporate Image. (2018). Ahmad, Norzieiriani ; Lebai, Ismail Bin ; Azhar, Muhammad Salman. In: Global Social Sciences Review. RePEc:gss:journl:v:3:y:2018:i:4:p:254-272. Full description at Econpapers \|\| Download paper
2018	Analyzing Dynamic Change in Customer Requirements: An Approach Using Review-Based Kano Analysis. (2018). Min, Hyejong ; Geum, Youngjung ; Yun, Junghwan. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:3:p:746-:d:135346. Full description at Econpapers \|\| Download paper
2018	The role of creativity and project management in enhancing service quality of advertising agencies: A qualitative approach. (2018). Levin, Elizabeth ; Lobo, Antonio ; Quach, Sara ; Thaichon, Park. In: Australasian marketing journal. RePEc:eee:aumajo:v:26:y:2018:i:1:p:31-40. Full description at Econpapers \|\| Download paper
2018	An Approach to Discovering Product/Service Improvement Priorities: Using Dynamic Importance-Performance Analysis. (2018). Wu, Jiacong ; Cai, Jing ; Zhang, RU ; Wang, YU. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:10:p:3564-:d:173856. Full description at Econpapers \|\| Download paper
2018	Antecedents of customer participation in business ecosystems: evidence of customersâ psychological ownership in Facebook. (2018). Joo, Jaehun ; Marakhimov, Azizbek. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0335-8. Full description at Econpapers \|\| Download paper
2018	Two-sided effects of customer participation: roles of relationships and social-interaction values in social services. (2018). Park, Cheol ; Lee, Thae Min ; Jun, Jongkun . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0357-2. Full description at Econpapers \|\| Download paper
2018	The Relationship Between Strategic Orientation Dimensions and Hotel Outsourcing and Its Impact on Organizational Performance. An Application in a Tourism Destination. (2018). Espino-Rodriguez, Tomas F ; Ramirez-Fierro, Juan Carlos. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:6:p:1769-:d:149416. Full description at Econpapers \|\| Download paper
2018	Outsourcing Performance in Hotels: Evaluating Partnership Quality. (2018). Espino-Rodriguez, Tomas F ; Ramirez-Fierro, Juan Carlos. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:8:p:2766-:d:162052. Full description at Econpapers \|\| Download paper
2018	Does Gibrats law hold among urban social economy enterprises? A research note on Montreal social economy.. (2018). RousseliÃÂ¨re, Damien ; Bouchard, Marie J. ; Rousselire, Damien. In: Economics Bulletin. RePEc:ebl:ecbull:eb-17-00591. Full description at Econpapers \|\| Download paper
2018	Exploring the effect of crisis on cooperatives: A Bayesian performance analysis of French craftsmen cooperatives. (2018). RousseliÃÂ¨re, Damien ; Rousseliere, Damien ; Musson, Anne. In: Working Papers. RePEc:ags:inrasl:279350. Full description at Econpapers \|\| Download paper
2018	Away from Politics? Trajectories of Italian Third Sector after the 2008 Crisis. (2018). Busso, Sandro. In: Social Sciences. RePEc:gam:jscscx:v:7:y:2018:i:11:p:228-:d:181698. Full description at Econpapers \|\| Download paper
2018	Twenty Years of Research on the Relationship Between Economic and Social Performance: A Meta-analysis Approach. (2018). Lopez-Arceiz, Francisco J ; Rivera, Pilar ; Bellostas, Ana J. In: Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement. RePEc:spr:soinre:v:140:y:2018:i:2:d:10.1007_s11205-017-1791-1. Full description at Econpapers \|\| Download paper
2018	The rise of electronic social networks and implications for advertisers. (2018). Babutsidze, Zakaria. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:137:y:2018:i:c:p:27-39. Full description at Econpapers \|\| Download paper
2018	The moderation effects of mobile technology advancement and system barrier on m-commerce channel preference behavior. (2018). Shin, Nina ; Oh, Jungsuk ; Park, Sangwook ; Kim, Donghui . In: Information Systems and e-Business Management. RePEc:spr:infsem:v:16:y:2018:i:1:d:10.1007_s10257-017-0345-z. Full description at Econpapers \|\| Download paper
2018	A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults. (2018). Choi, SukBong ; Kim, Jinmin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0352-7. Full description at Econpapers \|\| Download paper
2018	Optimal Strategy of Social Responsibility and Quality Effort in Service Supply Chain with Quality Preference. (2018). Zhang, Cui-Hua ; Li, Jin ; Xing, Peng. In: Asia-Pacific Journal of Operational Research (APJOR). RePEc:wsi:apjorx:v:35:y:2018:i:03:n:s0217595918500185. Full description at Econpapers \|\| Download paper
2018	Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Xiao, Lin ; Liu, Wenlong ; Fu, Bin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0. Full description at Econpapers \|\| Download paper
2018	Impact of operational innovations on customer loyalty in the healthcare sector. (2018). Hong, Kwan Soo ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0355-4. Full description at Econpapers \|\| Download paper
2018	Strategies for technology-driven service encounters for patient experience satisfaction in hospitals. (2018). Lee, Donhee. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:137:y:2018:i:c:p:118-127. Full description at Econpapers \|\| Download paper
2018	Relationship Level and Customer Response to Service Recovery. (2018). Pai, Fan-Yun ; Lin, Liang-Yu ; Yeh, Tsu-Ming. In: Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement. RePEc:spr:soinre:v:140:y:2018:i:3:d:10.1007_s11205-017-1820-0. Full description at Econpapers \|\| Download paper
2018	Alleviating job stress to improve service employee work affect: the influence of rewarding. (2018). Elmada, Aye Banu ; Ellinger, Alexander E. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0340-y. Full description at Econpapers \|\| Download paper
2018	Understanding the influences of story elements in service businesses. (2018). Hsieh, Yi-Ching ; Liu, Chen-Hao ; Tang, Yun-Chia ; Chiu, Hung-Chang. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0356-3. Full description at Econpapers \|\| Download paper
2018	The Effects of Customer Perception and Participation in Sustainable Supply Chain Management: A Smartphone Industry Study. (2018). Kim, Hyun Soo ; Lee, Chang Won. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:7:p:2271-:d:155618. Full description at Econpapers \|\| Download paper
2018	Approach to service design based on customer behavior data: a case study on eco-driving service design using bus driversâ behavior data. (2018). Kim, Min-Jun ; Choi, Seunghwan ; Park, Yong Sung ; Lee, Chang-Ho ; Lim, Chie-Hyeon. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0343-8. Full description at Econpapers \|\| Download paper
2018	Toward data-driven idea generation: Application of Wikipedia to morphological analysis. (2018). Kwon, Heeyeul ; Geum, Youngjung ; Park, Yongtae. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:132:y:2018:i:c:p:56-80. Full description at Econpapers \|\| Download paper
2018	Consumer psychological reactance to coalition loyalty program: price-consciousness as a moderator. (2018). Chang, Hsinhsin ; Wong, Kit Hong. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0353-6. Full description at Econpapers \|\| Download paper
2018	Identifying Factors Preventing Sustainable Brand Loyalty among Consumers: A Mixed Methods Approach. (2018). Zhang, Xin ; Wang, Gaoshan ; Ma, Liang ; Ding, Xiaoyan. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:12:p:4685-:d:189247. Full description at Econpapers \|\| Download paper
2018	Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator. (2018). Chou, Cindy Yunhsin ; Lin, Tzu-An ; Huang, Chin Hsiu. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0387-4. Full description at Econpapers \|\| Download paper
2018	Customer participation in service recovery: a meta-analysis. (2018). van Vaerenbergh, Yves ; Costers, Annelies ; Hazee, Simon . In: Marketing Letters. RePEc:kap:mktlet:v:29:y:2018:i:4:d:10.1007_s11002-018-9470-9. Full description at Econpapers \|\| Download paper
2018	Effect of component failure on tour package evaluation. (2018). Mwesiumo, D ; Halpern, N. In: Annals of Tourism Research. RePEc:eee:anture:v:72:y:2018:i:c:p:172-174. Full description at Econpapers \|\| Download paper
2018	Affective Policy Performance Evaluation Model: A Case of an International Trade Policy Implementation. (2018). Kang, Inwon ; Shin, Matthew Minsuk ; Jee, Hae Seok. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:1:p:232-:d:127412. Full description at Econpapers \|\| Download paper
2018	The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. (2018). van Tonder, Estelle ; de Beer, Leon Tielman ; Lisita, Inonge Theresa ; Saunders, Stephen graham . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:92-102. Full description at Econpapers \|\| Download paper
2018	Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Soo Young . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x. Full description at Econpapers \|\| Download paper
2018	A predictive investigation of first-time customer retention in online reservation services. (2018). Chou, Yen-Chun ; Chuang, Howard Hao-Chun. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0371-z. Full description at Econpapers \|\| Download paper

Recent citations

Recent citations received in 2018

Year	Citing document
2018	Illegitimate returns as a trigger for customersÃ¢â¬â¢ ethical dissonance. (2018). Seger-Guttmann, Tali ; Petruzzellis, Luca ; Wang, Chen-Ya ; Vilnai-Yavetz, Iris. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:120-131. Full description at Econpapers \|\| Download paper
2018	Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes. (2018). Lim, Chiehyeon ; Kim, Kwang-Jae. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:142-151. Full description at Econpapers \|\| Download paper
2018	An analytical model that links customer-perceived value and competitive strategies. (2018). Echchakoui, Said. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:6:y:2018:i:4:d:10.1057_s41270-018-0043-9. Full description at Econpapers \|\| Download paper
2018	Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator. (2018). Chou, Cindy Yunhsin ; Lin, Tzu-An ; Huang, Chin Hsiu. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0387-4. Full description at Econpapers \|\| Download paper

Recent citations received in 2017

Year	Citing document

Recent citations received in 2016

Year	Citing document
2016	Cross-cultural examination of the effects of promotional framing on consumersâ responses: A comparison of China and Pakistan. (2016). Zeng, Hui ; Hao, Liaogang . In: International Business Review. RePEc:eee:iburev:v:25:y:2016:i:5:p:1020-1029. Full description at Econpapers \|\| Download paper
2016	Experience-focused thinking and cognitive mapping in ethical banking practices: From practical intuition to theory. (2016). Ferreira, Joao ; Jalali, Marjan S ; Fernando, . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:11:p:4953-4958. Full description at Econpapers \|\| Download paper
2016	Integrating qualitative comparative analysis (QCA) and fuzzy cognitive maps (FCM) to enhance the selection of independent variables. (2016). Fernando, ; Jalali, Marjan S. In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:4:p:1471-1478. Full description at Econpapers \|\| Download paper
2016	Impact of promotional tools on reservation channels management: a descriptive model of Italian accommodation facilities. (2016). Digiorgio, Veronica . In: Information Technology & Tourism. RePEc:spr:infott:v:16:y:2016:i:4:d:10.1007_s40558-016-0069-9. Full description at Econpapers \|\| Download paper

Recent citations received in 2015

Year	Citing document
2015	Drivers of innovation strategies: Testing the Tidd and Bessant (2009) model. (2015). Raposo, MÃÂ¡rio ; Ferreira, Joao ; Fernandes, Cristina I. ; Alves, Helena ; Ferreira, JoÃ£o J. M., . In: Journal of Business Research. RePEc:eee:jbrese:v:68:y:2015:i:7:p:1395-1403. Full description at Econpapers \|\| Download paper
2015	Innovation modes and strategies in knowledge intensive business services. (2015). Asikainen, Anna-Leena. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:77-95. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	H	Cites
1	Service Business / Springer	11	402
2	Journal of Business Research / Elsevier	57	38
3	Journal of Retailing and Consumer Services / Elsevier	19	21
4	Journal of Air Transport Management / Elsevier	35	18
5	Sustainability / MDPI, Open Access Journal	28	16
6	Technological Forecasting and Social Change / Elsevier	26	14
7	Tourism Management / Elsevier	30	14
8	Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement / Springer	45	11
9	International Entrepreneurship and Management Journal / Springer	7	7
10	Information Technology & Tourism / Springer	3	6
11	International Journal of Production Economics / Elsevier	47	6