Citation analysis for Service Business / Springer

Citation Profile [Updated: 2020-06-03 07:38:54]

5 Years H

Impact Factor

0.35

5 Years IF

0.32

Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw Data

	IF	AIF	CIF	IF5	DOC	CDO	CIT	NCI	CCU	D2Y	C2Y	D5Y	C5Y	SC	%SC	CiY	II	AII
1990	0	0.08	0	0	0	0	0		0	0		0			0		0	0.04
1991	0	0.08	0	0	0	0	0		0	0		0			0		0	0.04
1992	0	0.09	0	0	0	0	0		0	0		0			0		0	0.04
1993	0	0.1	0	0	0	0	0		0	0		0			0		0	0.05
1994	0	0.11	0	0	0	0	0		0	0		0			0		0	0.06
1995	0	0.2	0	0	0	0	0		0	0		0			0		0	0.08
1996	0	0.22	0	0	0	0	0		0	0		0			0		0	0.1
1997	0	0.23	0	0	0	0	0		0	0		0			0		0	0.1
1998	0	0.27	0	0	0	0	0		0	0		0			0		0	0.12
1999	0	0.29	0	0	0	0	0		0	0		0			0		0	0.14
2000	0	0.34	0	0	0	0	0		0	0		0			0		0	0.15
2001	0	0.36	0	0	0	0	0		0	0		0			0		0	0.16
2002	0	0.4	0	0	0	0	0		0	0		0			0		0	0.21
2003	0	0.41	0	0	0	0	0		0	0		0			0		0	0.2
2004	0	0.46	0	0	0	0	0		0	0		0			0		0	0.21
2005	0	0.47	0	0	0	0	0		0	0		0			0		0	0.22
2006	0	0.47	0	0	0	0	0		0	0		0			0		0	0.21
2007	0	0.42	0	0	20	20	80		0	0		0			0		0	0.19
2008	0.1	0.45	0.09	0.1	25	45	71	4	4	20	2	20	2	1	25	2	0.08	0.21
2009	0.16	0.44	0.16	0.16	25	70	116	11	15	45	7	45	7		0		0	0.21
2010	0.18	0.44	0.21	0.16	22	92	49	19	34	50	9	70	11	12	63.2	5	0.23	0.18
2011	0.34	0.46	0.39	0.25	23	115	100	45	79	47	16	92	23	36	80	7	0.3	0.21
2012	0.18	0.47	0.3	0.19	28	143	94	43	122	45	8	115	22	36	83.7	1	0.04	0.19
2013	0.27	0.53	0.26	0.19	36	179	100	47	169	51	14	123	23	33	70.2	2	0.06	0.22
2014	0.3	0.55	0.28	0.21	33	212	68	60	229	64	19	134	28	47	78.3		0	0.21
2015	0.2	0.55	0.37	0.26	38	250	79	92	321	69	14	142	37	55	59.8	2	0.05	0.21
2016	0.3	0.56	0.49	0.42	38	288	85	142	463	71	21	158	66	59	41.5	4	0.11	0.2
2017	0.34	0.58	0.41	0.35	40	328	38	136	599	76	26	173	60	75	55.1		0	0.21
2018	0.55	0.7	0.59	0.39	34	362	23	214	813	78	43	185	72	126	58.9	4	0.12	0.28
2019	0.35	0.88	0.46	0.32	26	388	6	180	993	74	26	183	58	111	61.7	3	0.12	0.33

IF:	Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for series in RePEc in year y
CIF:	Cumulative impact factor
IF5:	Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CIT:	Number of citations to papers published in year y
NCI:	Number of citations in year y
CCU:	Cumulative number of citations to papers published until year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
SC:	selft citations in y to articles published in y-1 plus y-2
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series

#	Year	Title	Cited
1	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	36
2	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	26
3	2007	The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Olson, David ; Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers \|\| Download paper	21
4	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	17
5	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	16
6	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	15
7	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Raposo, MÃÂ¡rio ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	15
8	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	13
9	2011	How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212. Full description at Econpapers \|\| Download paper	13
10	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	12
11	2010	Success factors of platform leadership in web 2.0 service business. (2010). Lee, Sang ; Noh, Yonghwi ; Kim, Tae Wan. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103. Full description at Econpapers \|\| Download paper	12
12	2008	Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers \|\| Download paper	12
13	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	11
14	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	11
15	2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper	10
16		Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers \|\| Download paper	10
17	2008	Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers \|\| Download paper	10
18	2007	Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139. Full description at Econpapers \|\| Download paper	10
19	2013	Reversed servitization paths: a case analysis of two manufacturers. (2013). Finne, Max ; Holmstrom, Jan ; Brax, Saara . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537. Full description at Econpapers \|\| Download paper	9
20	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	9
21	2016	Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y. Full description at Econpapers \|\| Download paper	9
22	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	9
23	2012	Implementation of quality programs in health care organizations. (2012). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:387-404. Full description at Econpapers \|\| Download paper	9
24	2013	The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435. Full description at Econpapers \|\| Download paper	8
25	2009	Entrepreneurial orientation and the performance of service business. (2009). Lee, Sang ; Lim, Seongbae . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	8
26	2012	The effects of motivations, trust, and privacy concern in social networking. (2012). Lin, Shi-Woei ; Liu, Yu-Cheng. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers \|\| Download paper	8
27	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	8
28	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	7
29	2013	Airline website loyalty formation and the moderating effects of gender and education. (2013). Forgas-Coll, Santiago ; Fandos-Roig, Juan ; Sanchez-Garcia, Javier ; Palau-Saumell, Ramon . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:255-274. Full description at Econpapers \|\| Download paper	7
30	2017	The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Nguyen, LE ; Thuy, Pham Ngoc ; Tram, Pham Ngoc . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers \|\| Download paper	7
31	2013	Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Hur, Won-Moo ; Kim, Hanna . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119. Full description at Econpapers \|\| Download paper	7
32	2012	Employee emotional response toward healthcare organizationâs service recovery efforts and its influences on service recovery performance. (2012). Kim, Sang-Man ; Oh, Jae-Young . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:297-321. Full description at Econpapers \|\| Download paper	7
33	2016	Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping. (2016). Ferreira, Joao ; Fernando, ; Stankeviien, Jelena ; Jalali, Marjan S. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0278-x. Full description at Econpapers \|\| Download paper	7
34	2012	Innovation and imitation effects in the mobile telecommunication service market. (2012). Lee, Sang-Gun ; Kim, Si-Hyeon ; Park, Byeonghwa . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:265-278. Full description at Econpapers \|\| Download paper	7
35	2015	Shaping innovation in European knowledge-intensive business services. (2015). Rubalcaba, Luis ; Gallego, Jorge ; Hipp, Christiane. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:41-55. Full description at Econpapers \|\| Download paper	6
36	2015	Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes. (2015). Cambra-Fierro, Jesus ; Sese, Javier ; Melero-Polo, Iguacel. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:297-320. Full description at Econpapers \|\| Download paper	6
37	2016	Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach. (2016). Geum, Youngjung ; Lee, Hakyeon ; Jeon, Hongseok . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0281-2. Full description at Econpapers \|\| Download paper	6
38	2011	Exploring satisfaction in business-to-business services: a path-analytic approach. (2011). Kumar, Piyush ; Topaloglu, Omer ; Dass, Mayukh. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:13-27. Full description at Econpapers \|\| Download paper	6
39	2012	Social innovation, an analytical grid for understanding the social economy: the example of the QuÃ©bec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59. Full description at Econpapers \|\| Download paper	6
40	2012	Are success and survival factors the same for social and business ventures?. (2012). Simon-Moya, Virginia ; Ribeiro-Soriano, Domingo ; Revuelto-Taboada, Lorenzo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:219-242. Full description at Econpapers \|\| Download paper	6
41	2015	Developing service innovation capability in the hotel industry. (2015). Tang, Ta-Wei ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113. Full description at Econpapers \|\| Download paper	6
42	2007	Diversity and business performance: 50 years of research. (2007). Carlos De Abreu Dos Reis, ; Dobon, Salvador Roig ; Castillo, Miguel Sastre . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:257-274. Full description at Econpapers \|\| Download paper	6
43	2009	Systematic performance differences across the manufacturing-service continuum. (2009). Reed, Richard ; Storrud-Barnes, Susan . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:4:p:319-339. Full description at Econpapers \|\| Download paper	6
44	2011	An integrative research framework for the online social network service. (2011). Lee, Sang ; Chen, Liqiang. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:259-276. Full description at Econpapers \|\| Download paper	6
45	2009	Strategic partnerships and the internationalisation process of software SMEs. (2009). Kennedy, Aileen ; Keeney, Kathy . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:259-273. Full description at Econpapers \|\| Download paper	6
46	2008	Services, growth poles and advanced economies. (2008). McKee, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107. Full description at Econpapers \|\| Download paper	6
47	2009	Finding critical success factors for virtual community marketing. (2009). Kim, Jae ; Yang, Kyung . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:2:p:149-171. Full description at Econpapers \|\| Download paper	6
48	2011	The customisation framework for roadmapping product-service integration. (2011). Geum, Youngjung ; Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236. Full description at Econpapers \|\| Download paper	6
49	2007	Strategic supply chain choices for multi-channel Internet retailers. (2007). Metters, Richard ; Walton, Steve . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:317-331. Full description at Econpapers \|\| Download paper	6
50	2009	Multi-item models for evaluating managerial and organizational resources in service firms. (2009). Cruz-Ros, Sonia . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:229-257. Full description at Econpapers \|\| Download paper	6

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	12
2	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). An, Myungsook ; Noh, Yonghwi . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	10
3	2016	Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. (2016). Jiang, Ling ; Yang, Zhilin ; Jun, Minjoon. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0269-y. Full description at Econpapers \|\| Download paper	9
4	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Mas-Tur, Alicia ; Soriano, Domingo Ribeiro . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	8
5	2013	Reversed servitization paths: a case analysis of two manufacturers. (2013). Finne, Max ; Holmstrom, Jan ; Brax, Saara . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537. Full description at Econpapers \|\| Download paper	7
6	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	7
7	2017	The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Nguyen, LE ; Thuy, Pham Ngoc ; Tram, Pham Ngoc . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers \|\| Download paper	7
8	2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper	7
9	2016	Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach. (2016). Geum, Youngjung ; Lee, Hakyeon ; Jeon, Hongseok . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0281-2. Full description at Econpapers \|\| Download paper	6
10	2016	The effect of pre-flight attendantsâ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service. (2016). Jeon, Aeeun . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0273-2. Full description at Econpapers \|\| Download paper	5
11	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Olson, David ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	5
12	2016	Customer forgiveness of unsatisfactory service: manifestations and antecedents. (2016). Luria, Gil ; Yagil, Dana . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0282-1. Full description at Econpapers \|\| Download paper	5
13	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Perez, Andrea ; del Bosque, Ignacio Rodriguez ; Martinez, Patricia . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	5
14	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Bikfalvi, A ; Waser, B ; Maloca, S ; Lay, G. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	5
15	2017	HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2. Full description at Econpapers \|\| Download paper	5
16	2015	Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes. (2015). Cambra-Fierro, Jesus ; Sese, Javier ; Melero-Polo, Iguacel. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:297-320. Full description at Econpapers \|\| Download paper	5
17	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Cho, Insu ; Choi, Jeongil ; Park, Heejun . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	5
18	2012	The effects of motivations, trust, and privacy concern in social networking. (2012). Lin, Shi-Woei ; Liu, Yu-Cheng. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers \|\| Download paper	4
19	2013	Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers \|\| Download paper	4
20	2016	Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses. (2016). Song, Bomi ; Lee, Changyong ; Yoon, Byungun ; Park, Yongtae. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0290-1. Full description at Econpapers \|\| Download paper	4
21	2016	Northern and southern Italian social cooperatives during the economic crisis: a multiple factor analysis. (2016). Costa, Ericka ; Carini, Chiara . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0274-1. Full description at Econpapers \|\| Download paper	4
22	2016	Customer participation to co-create value in human transformative services: a study of higher education and health care services. (2016). Thuy, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0285-y. Full description at Econpapers \|\| Download paper	4
23	2017	Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth. (2017). Vazquez-Casielles, Rodolfo ; Varela-Neira, Concepcion ; Iglesias, Victor . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0311-8. Full description at Econpapers \|\| Download paper	4
24	2016	Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction. (2016). Lee, Donhee ; Kim, Nam Young ; Hong, Kwan Soo . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0262-x. Full description at Econpapers \|\| Download paper	4
25	2009	Entrepreneurial orientation and the performance of service business. (2009). Lee, Sang ; Lim, Seongbae . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	4
26	2008	Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers \|\| Download paper	4
27	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	4
28	2008	Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers \|\| Download paper	4
29	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Raposo, MÃÂ¡rio ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	4
30	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	4
31	2013	Airline website loyalty formation and the moderating effects of gender and education. (2013). Forgas-Coll, Santiago ; Fandos-Roig, Juan ; Sanchez-Garcia, Javier ; Palau-Saumell, Ramon . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:2:p:255-274. Full description at Econpapers \|\| Download paper	4
32	2016	The influence of the source and valence of word-of-mouth information on post-failure and post-recovery evaluations. (2016). Hess, Ronald L ; Ring, Lawrence . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:2:d:10.1007_s11628-015-0272-3. Full description at Econpapers \|\| Download paper	3
33	2016	Innovation strategies, innovator types and openness: a study of KIBS firms in Spain. (2016). Rodriguez, Mercedes ; Shearmur, Richard ; Doloreux, David. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0286-x. Full description at Econpapers \|\| Download paper	3
34	2016	Influence of customerâfirm relationships on customer participation in the service industry. (2016). Rho, Taeseok ; Ahn, Jinwoo . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0258-6. Full description at Econpapers \|\| Download paper	3
35	2015	The effects of product attributes and service quality of transportation card solutions on service userâs continuance and word-of-mouth intention. (2015). Choi, Minseok ; Han, Kyeongseok . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:463-490. Full description at Econpapers \|\| Download paper	3
36	2015	The effects of emotional display rules on flight attendantsâ emotional labor strategy, job burnout and performance. (2015). Lee, Chongho ; Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:409-425. Full description at Econpapers \|\| Download paper	3
37	2018	From fantasy to reality: a study of pre-trip planning from the perspective of destination image attributes and temporal psychological distance. (2018). Tan, Wee-Kheng . In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0337-6. Full description at Econpapers \|\| Download paper	3
38	2013	Investigation of the relationship between service values and loyalty behaviors under high commitment. (2013). Hur, Won-Moo ; Kim, Hanna . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:103-119. Full description at Econpapers \|\| Download paper	3
39	2012	Employee emotional response toward healthcare organizationâs service recovery efforts and its influences on service recovery performance. (2012). Kim, Sang-Man ; Oh, Jae-Young . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:297-321. Full description at Econpapers \|\| Download paper	3
40	2014	Internationalisation and innovation in the knowledge-intensive business services. (2014). Doloreux, David ; Laperriere, Anika . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:4:p:635-657. Full description at Econpapers \|\| Download paper	3
41	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	3
42	2013	The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Nikbin, Davoud ; Marimuthu, Malliga ; Ismail, Ishak . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435. Full description at Econpapers \|\| Download paper	3
43	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	3
44	2016	Revisiting media selection in the digital era: adoption and usage. (2016). Lee, Sang-Gun ; Yang, Chang-Gyu ; Huang, Yunchu ; Baek, Heon . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-015-0271-4. Full description at Econpapers \|\| Download paper	3
45	2016	Predicting customersâ intentions to check in on Facebook while patronizing hospitality firms. (2016). Wang, Hsiu-Yuan . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:1:d:10.1007_s11628-014-0265-7. Full description at Econpapers \|\| Download paper	3
46	2010	Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention. (2010). An, Myungsook ; Noh, Yonghwi ; Lee, Chongho . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:155-166. Full description at Econpapers \|\| Download paper	3
47	2015	Shaping innovation in European knowledge-intensive business services. (2015). Rubalcaba, Luis ; Gallego, Jorge ; Hipp, Christiane. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:41-55. Full description at Econpapers \|\| Download paper	3
48	2016	An evaluation scheme for productâservice system models: development of evaluation criteria and case studies. (2016). Kim, Kwang-Jae ; Park, Kwangtae ; Hong, Yoo-Suk ; Lee, Dong-Hee ; Lim, Chie-Hyeon ; Heo, Jun-Yeon . In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:3:d:10.1007_s11628-015-0280-3. Full description at Econpapers \|\| Download paper	3
49	2015	Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Nasurdin, Aizzat ; Tan, Cheng ; Ahmad, Noor . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360. Full description at Econpapers \|\| Download paper	3
50	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Moliner-Velazquez, Beatriz ; Gil-Saura, Irene. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	3

Citing documents used to compute impact factor: 26

Year	Title
2019
2019	Dysfunctional customer behavior: conceptualization and empirical validation. (2019). Gong, Taeshik ; Kang, Min Jeong. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00398-1. Full description at Econpapers \|\| Download paper
2019	Innovation type and external knowledge search strategies in KIBS: evidence from Canada. (2019). van Assche, Ari ; Turkina, Ekaterina ; Doloreux, David. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00393-y. Full description at Econpapers \|\| Download paper
2019	Innovation strategies and complementarity between innovation activities: the case of commercial archaeological firms. (2019). Pasamar, Susana ; Parga-Dans, Eva ; Martin-Rios, Carlos. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00401-9. Full description at Econpapers \|\| Download paper
2019	The relationship among competitive advantage, catch-up, and linkage effects: a comparative study on ICT industry between South Korea and India. (2019). Lee, Sang-Gun ; Hong, Ga Youn. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-019-00397-2. Full description at Econpapers \|\| Download paper
2019	A peer-to-peer (P2P) platform business model: the case of Airbnb. (2019). Kim, Donghee ; Lee, Kwang-Ho. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00399-0. Full description at Econpapers \|\| Download paper
2019	The role of customer operant resources in health care value creation. (2019). Hau, Le Nguyen . In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00391-0. Full description at Econpapers \|\| Download paper
2019	Using voting decisions to identify shocks in the financial services industry. (2019). Ribeiro-Navarrete, Samuel ; Vizcaino-Gonzalez, Marcos ; Pineiro-Chousa, Juan. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00389-8. Full description at Econpapers \|\| Download paper
2019	Understanding the crowdfunding phenomenon and its implications for sustainability. (2019). Roma, Paolo ; Panniello, Umberto ; Natalicchio, Angelo ; Petruzzelli, Antonio Messeni. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:141:y:2019:i:c:p:138-148. Full description at Econpapers \|\| Download paper
2019	Motivation triggers for customer participation in value co-creation. (2019). Hong, Soon-Goo ; Trimi, Silvana ; Palma, Freida C. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00395-w. Full description at Econpapers \|\| Download paper
2019	A value perspective of service interaction quality: the case of immigrants returning to native countries as medical tourists. (2019). Ngoc, Nguyen Kim ; Hau, Le Nguyen ; Thuy, Pham Ngoc . In: International Journal of Quality Innovation. RePEc:spr:ijoqin:v:5:y:2019:i:1:d:10.1186_s40887-019-0027-7. Full description at Econpapers \|\| Download paper
2019	Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences. (2019). Hollebeek, Linda D ; Ul, Jamid ; Rasool, Aaleya ; Khan, Imran ; Rahman, Zillur. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:50:y:2019:i:c:p:277-285. Full description at Econpapers \|\| Download paper
2019	Contextualising social capital in online brand communities. (2019). Ryan, Maria M ; Lambert, Claire ; Ogilvie, Madeleine ; Meek, Stephanie. In: Journal of Brand Management. RePEc:pal:jobman:v:26:y:2019:i:4:d:10.1057_s41262-018-00145-3. Full description at Econpapers \|\| Download paper
2019
2019
2019	Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach. (2019). Rha, Jin Sung ; Noh, Yonghwi ; Choi, Donghyun. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00390-1. Full description at Econpapers \|\| Download paper
2019	Hospital service quality evaluation with IVIF-PROMETHEE and a case study. (2019). Mutlu, Meltem ; Kalender, Zeynep Tue ; Sennaroglu, Bahar ; Tuzkaya, Gulfem. In: Socio-Economic Planning Sciences. RePEc:eee:soceps:v:68:y:2019:i:c:s0038012118303069. Full description at Econpapers \|\| Download paper
2019	How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior. (2019). Lacey, Russell ; Kim, Jiyoung ; Suh, Jaebeom. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00400-w. Full description at Econpapers \|\| Download paper
2019
2019	Always best or good enough? The effect of âmind-setâ on preference consistency over time in tourist decision making. (2019). Xu, Hong ; McCabe, Scott ; Li, Chunxiao. In: Annals of Tourism Research. RePEc:eee:anture:v:75:y:2019:i:c:p:186-201. Full description at Econpapers \|\| Download paper
2019	Adolescentsâ perceptions of motherâfather dominance in family vacation decisions: a 25-society study. (2019). Liao, Hsin-Hsing ; Su, Che-Jen ; Cheng, I-Fang ; Huang, Yingfang ; Lan, Yi-Fang ; Yen, Wen-Shen ; Lebrun, Anne-Marie ; Lorgnier, Nicolas. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00404-6. Full description at Econpapers \|\| Download paper
2019	Psychological mechanisms of brand love and information technology identity in virtual retail environments. (2019). Huang, Tseng-Lung. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:47:y:2019:i:c:p:251-264. Full description at Econpapers \|\| Download paper
2019	Manufacturersâ Green Decision Evolution Based on Multi-Agent Modeling. (2019). Du, Jianguo ; Wu, Changzhi ; Li, Zhen ; Meng, Qingfeng ; Zhu, Hongming. In: Complexity. RePEc:hin:complx:3512142. Full description at Econpapers \|\| Download paper
2019	Reviewing Literature on Digitalization, Business Model Innovation, and Sustainable Industry: Past Achievements and Future Promises. (2019). Parida, Vinit ; Reim, Wiebke ; Sjodin, David. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:2:p:391-:d:197498. Full description at Econpapers \|\| Download paper
2019	The impact of coproducing services with clients on knowledge-intensive business servicesâ innovativeness. (2019). Chichkanov, Nikolay. In: HSE Working papers. RePEc:hig:wpaper:100sti2019. Full description at Econpapers \|\| Download paper
2019	National Culture, Employees Engagement and Employees CSR Perceptions in Technology Based Firms of Pakistan. (2019). Khan, Naveed R. In: Journal of Management Sciences. RePEc:gei:journl:v:6:y:2019:i:2:p:54-74. Full description at Econpapers \|\| Download paper

Recent citations

Recent citations received in 2019

Year	Citing document
2019	Online Grocery Shopping Acceptance: The Impact on The Perception of New Technologies and Loyalty in Retailing. (2019). Bauerova, Radka. In: Central European Business Review. RePEc:prg:jnlcbr:v:2019:y:2019:i:3:id:216:p:18-34. Full description at Econpapers \|\| Download paper
2019	How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior. (2019). Lacey, Russell ; Kim, Jiyoung ; Suh, Jaebeom. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00400-w. Full description at Econpapers \|\| Download paper

Recent citations received in 2018

Year	Citing document
2018	Illegitimate returns as a trigger for customersÃ¢â¬â¢ ethical dissonance. (2018). Seger-Guttmann, Tali ; Petruzzellis, Luca ; Wang, Chen-Ya ; Vilnai-Yavetz, Iris. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:120-131. Full description at Econpapers \|\| Download paper
2018	Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes. (2018). Lim, Chiehyeon ; Kim, Kwang-Jae. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:142-151. Full description at Econpapers \|\| Download paper
2018	An analytical model that links customer-perceived value and competitive strategies. (2018). Echchakoui, Said. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:6:y:2018:i:4:d:10.1057_s41270-018-0043-9. Full description at Econpapers \|\| Download paper
2018	Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator. (2018). Chou, Cindy Yunhsin ; Lin, Tzu-An ; Huang, Chin Hsiu. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0387-4. Full description at Econpapers \|\| Download paper

Recent citations received in 2017

Year	Citing document

Recent citations received in 2016

Year	Citing document
2016	Cross-cultural examination of the effects of promotional framing on consumersâ responses: A comparison of China and Pakistan. (2016). Zeng, Hui ; Hao, Liaogang . In: International Business Review. RePEc:eee:iburev:v:25:y:2016:i:5:p:1020-1029. Full description at Econpapers \|\| Download paper
2016	Experience-focused thinking and cognitive mapping in ethical banking practices: From practical intuition to theory. (2016). Ferreira, Joao ; Jalali, Marjan S ; Fernando, . In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:11:p:4953-4958. Full description at Econpapers \|\| Download paper
2016	Integrating qualitative comparative analysis (QCA) and fuzzy cognitive maps (FCM) to enhance the selection of independent variables. (2016). Fernando, ; Jalali, Marjan S. In: Journal of Business Research. RePEc:eee:jbrese:v:69:y:2016:i:4:p:1471-1478. Full description at Econpapers \|\| Download paper
2016	Impact of promotional tools on reservation channels management: a descriptive model of Italian accommodation facilities. (2016). Digiorgio, Veronica . In: Information Technology & Tourism. RePEc:spr:infott:v:16:y:2016:i:4:d:10.1007_s40558-016-0069-9. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	H	Cites
1	Service Business / Springer	12	461
2	Journal of Business Research / Elsevier	62	37
3	Journal of Retailing and Consumer Services / Elsevier	20	26
4	Journal of Air Transport Management / Elsevier	36	22
5	Sustainability / MDPI, Open Access Journal	31	22
6	Technological Forecasting and Social Change / Elsevier	28	15
7	Tourism Management / Elsevier	33	13
8	International Entrepreneurship and Management Journal / Springer	8	11
9	Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement / Springer	49	10
10	International Journal of Production Economics / Elsevier	51	9
11	Information Technology & Tourism / Springer	4	8