Citation analysis for International Journal of Services and Operations Management / Inderscience Enterprises Ltd

Citation Profile [Updated: 2022-01-09 21:43:50]

5 Years H

Impact Factor

0.08

5 Years IF

0.07

Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw Data

	IF	AIF	CIF	IF5	DOC	CDO	CIT	NCI	CCU	D2Y	C2Y	D5Y	C5Y	SC	%SC	CiY	II	AII
1990	0	0.09	0	0	0	0	0		0	0		0			0		0	0.04
1991	0	0.08	0	0	0	0	0		0	0		0			0		0	0.04
1992	0	0.09	0	0	0	0	0		0	0		0			0		0	0.04
1993	0	0.11	0	0	0	0	0		0	0		0			0		0	0.05
1994	0	0.12	0	0	0	0	0		0	0		0			0		0	0.06
1995	0	0.19	0	0	0	0	0		0	0		0			0		0	0.08
1996	0	0.22	0	0	0	0	0		0	0		0			0		0	0.1
1997	0	0.22	0	0	0	0	0		0	0		0			0		0	0.09
1998	0	0.26	0	0	0	0	0		0	0		0			0		0	0.12
1999	0	0.27	0	0	0	0	0		0	0		0			0		0	0.13
2000	0	0.32	0	0	0	0	0		0	0		0			0		0	0.14
2001	0	0.35	0	0	0	0	0		0	0		0			0		0	0.15
2002	0	0.37	0	0	0	0	0		0	0		0			0		0	0.19
2003	0	0.4	0	0	0	0	0		0	0		0			0		0	0.19
2004	0	0.44	0	0	0	0	0		0	0		0			0		0	0.2
2005	0	0.45	0	0	25	25	16		0	0		0			0		0	0.21
2006	0.04	0.46	0.02	0.04	22	47	1	1	1	25	1	25	1		0		0	0.2
2007	0.02	0.42	0.03	0.02	26	73	10	1	3	47	1	47	1		0		0	0.18
2008	0	0.44	0	0	37	110	17		3	48		73			0		0	0.2
2009	0	0.43	0	0	39	149	10		3	63		110			0		0	0.21
2010	0.03	0.43	0.01	0.01	49	198	11	2	5	76	2	149	2		0		0	0.18
2011	0	0.45	0	0	72	270	34	1	6	88		173			0		0	0.2
2012	0.01	0.45	0.02	0.01	71	341	37	8	14	121	1	223	3		0		0	0.19
2013	0.01	0.5	0.01	0.01	75	416	35	4	18	143	1	268	2		0		0	0.21
2014	0	0.51	0.01	0.02	71	487	23	6	24	146		306	5		0		0	0.2
2015	0.02	0.5	0.01	0.01	75	562	36	5	29	146	3	338	5		0		0	0.19
2016	0.03	0.5	0.06	0.04	74	636	29	37	66	146	4	364	15	17	45.9		0	0.18
2017	0.06	0.5	0.04	0.04	75	711	11	29	95	149	9	366	16		0	2	0.03	0.18
2018	0.05	0.54	0.06	0.05	78	789	20	48	143	149	8	370	20		0	1	0.01	0.21
2019	0.05	0.58	0.08	0.09	77	866	7	66	209	153	8	373	32		0		0	0.21
2020	0.08	0.75	0.06	0.07	78	944	1	58	267	155	12	379	27		0	1	0.01	0.29

IF:	Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for series in RePEc in year y
CIF:	Cumulative impact factor
IF5:	Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CIT:	Number of citations to papers published in year y
NCI:	Number of citations in year y
CCU:	Cumulative number of citations to papers published until year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
SC:	selft citations in y to articles published in y-1 plus y-2
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series

#	Year	Title	Cited
1	2012	Humanitarian supply chain management: a critical review. (2012). John, Lijo ; Sridharan, R ; Ramesh, A. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:13:y:2012:i:4:p:498-524. Full description at Econpapers \|\| Download paper	10
2	2005	Dynamic analysis of the Newsboy model with early purchase commitments. (2005). Chen, Hairong ; Parlar, Mahmut. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:1:y:2005:i:1:p:56-74. Full description at Econpapers \|\| Download paper	9
3	2014	Mechanics of humanitarian supply chain agility and resilience and its empirical validation. (2014). Dubey, Rameshwar ; Venkatesh, V G ; Aital, Padmanabha ; Ali, Sadia Samar . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:17:y:2014:i:4:p:367-384. Full description at Econpapers \|\| Download paper	7
4	2011	An economic production quantity model with stochastic demand in an imperfect production system. (2011). Sarkar, Biswajit ; Chaudhuri, Kripasindhu ; Sana, Shib Sankar. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:9:y:2011:i:3:p:259-283. Full description at Econpapers \|\| Download paper	7
5	2013	Modelling critical success factors of business process reengineering and business performance of Nigerian oil and gas companies. (2013). Asika, Nnamdi ; Awolusi, Olawumi Dele . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:15:y:2013:i:1:p:28-43. Full description at Econpapers \|\| Download paper	6
6	2008	A Data Envelopment Analysis for establishing the financial benchmark of Korean hotels. (2008). Min, Hokey ; Kim, Joungman ; Joo, Seong Jong . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:4:y:2008:i:2:p:201-217. Full description at Econpapers \|\| Download paper	6
7	2011	What is the right cash conversion cycle for your supply chain?. (2011). Grosse-Ruyken, Pan Theo ; Jonke, Ruben ; Wagner, Stephan M. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:10:y:2011:i:1:p:13-29. Full description at Econpapers \|\| Download paper	5
8	2005	Inverse scheduling with controllable job parameters. (2005). Koulamas, Christos. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:1:y:2005:i:1:p:35-43. Full description at Econpapers \|\| Download paper	4
9	2007	Rapid manufacturing: impact on supply chain methodologies and practice. (2007). Tuck, Christopher ; Burns, Neil ; Hague, Richard. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:3:y:2007:i:1:p:1-22. Full description at Econpapers \|\| Download paper	4
10	2015	Application of lean construction principles to reduce construction process waste using computer simulation: a case study. (2015). Nikakhtar, Amin ; Zavichi, Amir ; Wong, Kuan Yew ; Hosseini, Alireza Abbasian . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:20:y:2015:i:4:p:461-480. Full description at Econpapers \|\| Download paper	4
11	2008	Challenges and strategies for competitiveness of SMEs: a case study in the Indian context. (2008). Singh, Rajesh K ; Deshmukh, S G ; Garg, Suresh K. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:4:y:2008:i:2:p:181-200. Full description at Econpapers \|\| Download paper	4
12		An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust. (2011). Dahiyat, Samer E ; Abu-Lail, Bayan N ; Akroush, Mamoun N. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:9:y:2011:i:4:p:453-490. Full description at Econpapers \|\| Download paper	4
13	2013	A cost-oriented model for balancing mixed-model assembly lines with multi-manned workstations. (2013). Kazemi, Abolfazl ; Sedighi, Abdolhossein . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:16:y:2013:i:3:p:289-309. Full description at Econpapers \|\| Download paper	4
14	2007	Fuzzy AHP-based supplier selection in e-procurement. (2007). Benyoucef, Morad ; Canbolat, Mustafa . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:3:y:2007:i:2:p:172-192. Full description at Econpapers \|\| Download paper	4
15	2016	Sustainable humanitarian operations: closed-loop supply chain. (2016). Battini, Daria ; Sgarbossa, Fabio ; Persona, Alessandro ; Peretti, Umberto . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:25:y:2016:i:1:p:65-79. Full description at Econpapers \|\| Download paper	4
16	2009	Supply chain flexibility: a state-of-the-art survey. (2009). More, Dileep ; Babu, Subash A. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:5:y:2009:i:1:p:29-65. Full description at Econpapers \|\| Download paper	3
17	2015	A mathematical programming model for a multi-objective supplier selection and order allocation problem with fuzzy objectives. (2015). Kazemi, Nima ; Schwindl, Kurt ; Glock, Christoph H ; Ehsani, Ehsan . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:21:y:2015:i:4:p:435-465. Full description at Econpapers \|\| Download paper	3
18	2013	Impact of service co-creation on performance of firms: the mediating role of market oriented strategies. (2013). Rajagopal, prof ; Mercado, Pvel Reyes ; Verma, Rajeev . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:15:y:2013:i:4:p:449-466. Full description at Econpapers \|\| Download paper	3
19	2014	A data envelopment analysis approach for measuring the efficiency in continuous manufacturing lines: a case study. (2014). Pourjavad, Ehsan ; Shirouyehzad, Hadi. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:18:y:2014:i:2:p:142-158. Full description at Econpapers \|\| Download paper	3
20	2012	Interrelationship of drivers for agile manufacturing: an Indian experience. (2012). Mishra, Swagatika ; Mahapatra, S S ; Datta, Saurav. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:11:y:2012:i:1:p:35-48. Full description at Econpapers \|\| Download paper	3
21	2012	A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint. (2012). Sony, Michael ; Mekoth, Nandakumar. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:12:y:2012:i:4:p:490-508. Full description at Econpapers \|\| Download paper	3
22	2011	Green Supply Chain Management orientation and firm performance: evidence from South Korea. (2011). Kim, Jin Hwan ; Roh, James Jungbae ; Youn, Sunhee . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:8:y:2011:i:3:p:283-304. Full description at Econpapers \|\| Download paper	3
23	2012	A three-stage fuzzy DEA approach to measure performance of a serial process including JIT practices, agility indices, and goals in supply chains. (2012). Khalili-Damghani, Kaveh ; Taghavifard, Mohammad . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:13:y:2012:i:2:p:147-188. Full description at Econpapers \|\| Download paper	3
24	2016	Service quality and customer satisfaction in public transport operations. (2016). Amponsah, Christian Tabi ; Adams, Samuel. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:25:y:2016:i:4:p:531-549. Full description at Econpapers \|\| Download paper	3
25	2012	Optimum maintenance strategy: a case study in the mining industry. (2012). Shahin, Arash ; Pourjavad, Ehsan ; Shirouyehzad, Hadi. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:12:y:2012:i:3:p:368-386. Full description at Econpapers \|\| Download paper	3
26	2013	Environmental practices and performance and their relationships among Kosovo construction companies: a framework for analysis in transition economies. (2013). Ketikidis, Panayiotis H ; Lenny, S C ; Gunasekaran, Angappa ; Lazuras, Lambros ; Hayes, Odran Peter . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:14:y:2013:i:1:p:115-130. Full description at Econpapers \|\| Download paper	3
27	2018	A Pareto-based approach to optimise aggregate production planning problem considering reliable supplier selection. (2018). Nobari, Arash ; Hajipour, Vahid ; Khierkhah, Amirsaman. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:29:y:2018:i:1:p:59-84. Full description at Econpapers \|\| Download paper	2
28	2008	Non-identical parallel-machine scheduling using genetic algorithm and fuzzy logic approach. (2008). Raja, K ; Selladurai, V ; Arumugam, C. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:4:y:2008:i:1:p:72-101. Full description at Econpapers \|\| Download paper	2
29	2016	Eco-innovation practices: a case study of green furniture manufacturers in Indonesia. (2016). Fernando, Yudi ; Wahid, Nabsiah Abdul ; Shaharudin, Muhammad Shabir . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:23:y:2016:i:1:p:43-58. Full description at Econpapers \|\| Download paper	2
30	2018	An assessment of green supply chain framework in Indian automobile industry using interpretive structural modelling and its validation using MICMAC analysis. (2018). Ali, Sadia Samar ; Jaramillo, Alejandro Builes ; Kaur, Rajbir. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:30:y:2018:i:3:p:318-356. Full description at Econpapers \|\| Download paper	2
31	2013	Evaluating the effect of machine and routing flexibility on flexible manufacturing system performance. (2013). Singholi, Ajay ; Sharma, Chitra ; Ali, Mohammed . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:16:y:2013:i:2:p:240-261. Full description at Econpapers \|\| Download paper	2
32	2012	Supply chain risk prioritisation using a hybrid AHP and PROMETHEE approach. (2012). Venkatesan, Prasanna S ; Kumanan, S. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:13:y:2012:i:1:p:19-41. Full description at Econpapers \|\| Download paper	2
33	2016	Customer-based brand equity and firms performance in the telecom industry. (2016). Buzdar, Muhammad Farooq ; Khurshid, Mian Asif ; Janjua, Saquib Y. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:25:y:2016:i:3:p:334-346. Full description at Econpapers \|\| Download paper	2
34	2014	Investigating the online banking customer satisfaction model under the controlled effect of demographic variables. (2014). Dubey, Rameshwar ; Allada, Vijaya Kameswari . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:18:y:2014:i:3:p:281-304. Full description at Econpapers \|\| Download paper	2
35	2017	Manufacturing and supply chain flexibility: an integrated viewpoint. (2017). Kumar, Rajeev ; Mishra, Madhawanand . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:27:y:2017:i:3:p:384-407. Full description at Econpapers \|\| Download paper	2
36	2018	Business process reengineering framework and methodology: a critical study. (2018). Bhaskar, Hari Lal . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:29:y:2018:i:4:p:527-556. Full description at Econpapers \|\| Download paper	2
37	2011	Customers perception and attitude towards service quality in multinational banks in India. (2011). Khare, Arpita. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:10:y:2011:i:2:p:199-215. Full description at Econpapers \|\| Download paper	2
38	2009	A closed-loop recycling system with a minimum allowed quality level on returned products. (2009). Hwang, Hark ; Ko, Chang Seong ; Yune, Sang Hun . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:5:y:2009:i:6:p:758-773. Full description at Econpapers \|\| Download paper	2
39	2013	Efficiency evaluation of a private banks branches with service quality approach by data envelopment analysis. (2013). Tavakoli, Mohammad Mahdi ; Dabestani, Reza ; Shirouyehzad, Hadi. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:16:y:2013:i:4:p:427-442. Full description at Econpapers \|\| Download paper	2
40	2008	An integrated closed-loop model for service performance management. (2008). Parameshwaran, R. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:4:y:2008:i:1:p:34-55. Full description at Econpapers \|\| Download paper	2
41	2010	Designing production and service systems using queuing theory: principles and application to an airport passenger security screening system. (2010). Regattieri, A ; Manzini, R ; Lolli, F ; Gamberini, R. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:6:y:2010:i:2:p:206-225. Full description at Econpapers \|\| Download paper	2
42	2013	Guidelines for reporting productivity studies - a review of the reproducibility of data envelopment analysis in the service sector. (2013). Becker, Jrg ; Rauer, Hans Peter ; Dietrich, Hanns-Alexander ; Breuker, Dominic ; Beverungen, Daniel . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:16:y:2013:i:3:p:407-425. Full description at Econpapers \|\| Download paper	2
43	2016	Throughput accounting: an overview and framework. (2016). Parkhi, Shilpa ; Punjabi, Lavesh ; Tamraparni, Madhusudhan . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:25:y:2016:i:1:p:1-20. Full description at Econpapers \|\| Download paper	2
44	2017	Development of a model to analyse the factors affecting RFID technology acceptance in small and medium-sized enterprises. (2017). Pool, Javad Khazaei ; Lashaki, Jafar Kia ; Jamkhaneh, Hadi Balouei ; Arabzad, Mohammad S ; Asian, Sobhan. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:28:y:2017:i:4:p:468-494. Full description at Econpapers \|\| Download paper	2
45	2015	Multi-criteria decision-making in the management of humanitarian operations. (2015). Sgarbossa, Fabio ; Tatham, Peter ; Persona, Alessandro ; Peretti, Umberto . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:22:y:2015:i:4:p:413-441. Full description at Econpapers \|\| Download paper	2
46	2018	A review on industrial applications of TOPSIS approach. (2018). Yadav, Santosh Kumar ; Jigeesh, Nasina ; Joseph, Dennis. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:30:y:2018:i:1:p:23-28. Full description at Econpapers \|\| Download paper	2
47	2015	Green supplier selection: a fuzzy AHP and fuzzy ARAS approach. (2015). Mavi, Reza Kiani. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:22:y:2015:i:2:p:165-188. Full description at Econpapers \|\| Download paper	2
48		Suppliers corporate ability and consumer evaluations of a manufacturer. (2017). Kang, Hyunjin ; Lee, Yun Shin ; Kim, Bowon. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:27:y:2017:i:1:p:19-34. Full description at Econpapers \|\| Download paper	2
49	2016	A combined confirmatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality. (2016). Raut, Rakesh D ; Jha, Manoj Kumar ; Kamble, Sachin S. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:23:y:2016:i:3:p:347-386. Full description at Econpapers \|\| Download paper	2
50	2018	A mathematical model for collecting and distributing perishable products by considering costs minimisation and CO 2 emissions. (2018). Tordecilla-Madera, Rafael ; Buritica, Nicolas Clavijo ; Escobar, John Willmer ; Roa, Andres Polo. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:31:y:2018:i:2:p:207-234. Full description at Econpapers \|\| Download paper	2

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2012	Humanitarian supply chain management: a critical review. (2012). John, Lijo ; Sridharan, R ; Ramesh, A. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:13:y:2012:i:4:p:498-524. Full description at Econpapers \|\| Download paper	7
2	2013	Modelling critical success factors of business process reengineering and business performance of Nigerian oil and gas companies. (2013). Asika, Nnamdi ; Awolusi, Olawumi Dele . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:15:y:2013:i:1:p:28-43. Full description at Econpapers \|\| Download paper	6
3	2014	Mechanics of humanitarian supply chain agility and resilience and its empirical validation. (2014). Dubey, Rameshwar ; Venkatesh, V G ; Aital, Padmanabha ; Ali, Sadia Samar . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:17:y:2014:i:4:p:367-384. Full description at Econpapers \|\| Download paper	4
4	2011	What is the right cash conversion cycle for your supply chain?. (2011). Grosse-Ruyken, Pan Theo ; Jonke, Ruben ; Wagner, Stephan M. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:10:y:2011:i:1:p:13-29. Full description at Econpapers \|\| Download paper	4
5	2015	Application of lean construction principles to reduce construction process waste using computer simulation: a case study. (2015). Nikakhtar, Amin ; Zavichi, Amir ; Wong, Kuan Yew ; Hosseini, Alireza Abbasian . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:20:y:2015:i:4:p:461-480. Full description at Econpapers \|\| Download paper	3
6	2007	Rapid manufacturing: impact on supply chain methodologies and practice. (2007). Tuck, Christopher ; Burns, Neil ; Hague, Richard. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:3:y:2007:i:1:p:1-22. Full description at Econpapers \|\| Download paper	3
7	2011	An economic production quantity model with stochastic demand in an imperfect production system. (2011). Sarkar, Biswajit ; Chaudhuri, Kripasindhu ; Sana, Shib Sankar. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:9:y:2011:i:3:p:259-283. Full description at Econpapers \|\| Download paper	3
8	2013	A cost-oriented model for balancing mixed-model assembly lines with multi-manned workstations. (2013). Kazemi, Abolfazl ; Sedighi, Abdolhossein . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:16:y:2013:i:3:p:289-309. Full description at Econpapers \|\| Download paper	3
9	2015	Green supplier selection: a fuzzy AHP and fuzzy ARAS approach. (2015). Mavi, Reza Kiani. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:22:y:2015:i:2:p:165-188. Full description at Econpapers \|\| Download paper	2
10	2015	Multi-criteria decision-making in the management of humanitarian operations. (2015). Sgarbossa, Fabio ; Tatham, Peter ; Persona, Alessandro ; Peretti, Umberto . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:22:y:2015:i:4:p:413-441. Full description at Econpapers \|\| Download paper	2
11	2014	A data envelopment analysis approach for measuring the efficiency in continuous manufacturing lines: a case study. (2014). Pourjavad, Ehsan ; Shirouyehzad, Hadi. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:18:y:2014:i:2:p:142-158. Full description at Econpapers \|\| Download paper	2
12	2015	Plant location selection of a manufacturing industry using analytic hierarchy process approach. (2015). Gothwal, Suman ; Saha, Rajeev. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:22:y:2015:i:2:p:235-255. Full description at Econpapers \|\| Download paper	2
13	2012	A three-stage fuzzy DEA approach to measure performance of a serial process including JIT practices, agility indices, and goals in supply chains. (2012). Khalili-Damghani, Kaveh ; Taghavifard, Mohammad . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:13:y:2012:i:2:p:147-188. Full description at Econpapers \|\| Download paper	2
14	2008	Challenges and strategies for competitiveness of SMEs: a case study in the Indian context. (2008). Singh, Rajesh K ; Deshmukh, S G ; Garg, Suresh K. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:4:y:2008:i:2:p:181-200. Full description at Econpapers \|\| Download paper	2
15	2010	Customer participation in the service process: a model and research propositions. (2010). Uzkurt, Cevahir. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:6:y:2010:i:1:p:17-37. Full description at Econpapers \|\| Download paper	2
16	2016	Service quality and customer satisfaction in public transport operations. (2016). Amponsah, Christian Tabi ; Adams, Samuel. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:25:y:2016:i:4:p:531-549. Full description at Econpapers \|\| Download paper	2
17	2016	Sustainable humanitarian operations: closed-loop supply chain. (2016). Battini, Daria ; Sgarbossa, Fabio ; Persona, Alessandro ; Peretti, Umberto . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:25:y:2016:i:1:p:65-79. Full description at Econpapers \|\| Download paper	2
18	2018	A review on industrial applications of TOPSIS approach. (2018). Yadav, Santosh Kumar ; Jigeesh, Nasina ; Joseph, Dennis. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:30:y:2018:i:1:p:23-28. Full description at Econpapers \|\| Download paper	2
19	2011	Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry. (2011). Talib, Faisal ; Siddiqui, Jamshed ; Qureshi, M N ; Rahman, Zillur. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:10:y:2011:i:1:p:94-118. Full description at Econpapers \|\| Download paper	2
20	2009	A closed-loop recycling system with a minimum allowed quality level on returned products. (2009). Hwang, Hark ; Ko, Chang Seong ; Yune, Sang Hun . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:5:y:2009:i:6:p:758-773. Full description at Econpapers \|\| Download paper	2
21	2015	On single item time weighted mixture inventory models with independent stochastic lead times. (2015). Srivastav, Achin ; Agrawal, Sunil. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:22:y:2015:i:1:p:101-121. Full description at Econpapers \|\| Download paper	2
22	2011	An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust. (2011). Dahiyat, Samer E ; Abu-Lail, Bayan N ; Akroush, Mamoun N. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:9:y:2011:i:4:p:453-490. Full description at Econpapers \|\| Download paper	2
23	2015	Developing scenario-based robust optimisation approaches for the reverse logistics network design problem under uncertain environments. (2015). Babazadeh, Reza ; Razmi, Jafar ; Jolai, Fariborz. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:20:y:2015:i:4:p:418-440. Full description at Econpapers \|\| Download paper	2
24	2018	An assessment of green supply chain framework in Indian automobile industry using interpretive structural modelling and its validation using MICMAC analysis. (2018). Ali, Sadia Samar ; Jaramillo, Alejandro Builes ; Kaur, Rajbir. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:30:y:2018:i:3:p:318-356. Full description at Econpapers \|\| Download paper	2
25	2018	Using weather data to improve demand forecasting for seasonal products. (2018). Babongo, Flora ; Niemi, Tapio ; Hameri, Ari-Pekka ; Chavez-Demoulin, Valerie ; Appelqvist, Patrik. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:31:y:2018:i:1:p:53-76. Full description at Econpapers \|\| Download paper	2
26	2012	Supply chain risk prioritisation using a hybrid AHP and PROMETHEE approach. (2012). Venkatesan, Prasanna S ; Kumanan, S. In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:13:y:2012:i:1:p:19-41. Full description at Econpapers \|\| Download paper	2
27	2018	Business process reengineering framework and methodology: a critical study. (2018). Bhaskar, Hari Lal . In: International Journal of Services and Operations Management. RePEc:ids:ijsoma:v:29:y:2018:i:4:p:527-556. Full description at Econpapers \|\| Download paper	2

Citing documents used to compute impact factor: 12

Year	Title
2020	WorkÃ¢â¬âLife Balance and Life Satisfaction in OECD Countries: A Cross-Sectional Analysis. (2020). Noda, Hideo. In: Journal of Happiness Studies. RePEc:spr:jhappi:v:21:y:2020:i:4:d:10.1007_s10902-019-00131-9. Full description at Econpapers \|\| Download paper
2020	Can Elements of Intellectual Capital Improve Business Sustainability?Ã¢â¬âThe Perspective of Managers of SMEs in Poland. (2020). Kusterka-Jefmaska, Marta ; Jefmaski, Bartomiej ; Gross-Goacka, Elwira. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:4:p:1545-:d:322287. Full description at Econpapers \|\| Download paper
2020	Opportunities and Challenges of Green-Lean: An Integrated System for Sustainable Construction. (2020). Kermanshachi, Sharareh ; Mousavi, Ehsan ; Tafazzoli, Mohammadsoroush. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:11:p:4460-:d:365421. Full description at Econpapers \|\| Download paper
2020	. Full description at Econpapers \|\| Download paper
2020	Redesigning Rewards for Improved Fairness Perception and Loyalty. (2020). Subramoniam, Suresh ; Hussain, Nizar. In: Vision. RePEc:sae:vision:v:24:y:2020:i:4:p:481-495. Full description at Econpapers \|\| Download paper
2020	Measuring carbon performance for sustainable green supply chain practices: a developing country scenario. (2020). Altaf, Bothinah ; Ersoz, Filiz ; Kaur, Rajbir ; Ali, Sadia Samar ; Weber, Gerhard-Wilhelm ; Basu, Arati. In: Central European Journal of Operations Research. RePEc:spr:cejnor:v:28:y:2020:i:4:d:10.1007_s10100-020-00673-x. Full description at Econpapers \|\| Download paper
2020	The impact of daily weather on retail sales: An empirical study in brick-and-mortar stores. (2020). Hoberg, Kai ; Badorf, Florian. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:52:y:2020:i:c:s0969698919303236. Full description at Econpapers \|\| Download paper
2020	Leagile supplier selection in Chinese textile industries: a DEMATEL approach. (2020). Lu, Chung-Cheng ; Diabat, Ali ; Li, Yongbo. In: Annals of Operations Research. RePEc:spr:annopr:v:287:y:2020:i:1:d:10.1007_s10479-019-03453-2. Full description at Econpapers \|\| Download paper
2020	. Full description at Econpapers \|\| Download paper
2020	Price Differentiation and Inventory Decisions in a Socially Responsible Dual-Channel Supply Chain with Partial Information Stochastic Demand and Cannibalization. (2020). Raza, Syed Asif. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:22:p:9577-:d:446597. Full description at Econpapers \|\| Download paper
2020	An investigation of key performance indicators for operational excellence towards sustainability in the leather products industry. (2020). Dwivedi, Ashish ; Moktadir, Md Abdul ; Madaan, Jitender ; Sultana, Razia ; Paul, Sanjoy Kumar ; Chiappetta, Charbel Jose ; Rahman, Akib. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:29:y:2020:i:8:p:3331-3351. Full description at Econpapers \|\| Download paper
2020	Lean thinking in healthcare Ã¢â¬â Findings from a systematic literature network and bibliometric analysis. (2020). Foote, Jeff ; Greatbanks, Richard ; Akmal, Adeel. In: Health Policy. RePEc:eee:hepoli:v:124:y:2020:i:6:p:615-627. Full description at Econpapers \|\| Download paper

Recent citations

Recent citations received in 2020

Year	Citing document
2020	A closed-loop supply chain model with rework, waste disposal, and carbon emissions. (2020). Shah, Nita H ; Pujawan, Nyoman I ; Rosyidi, Cucuk Nur ; Frensilia, Niimas Ayu ; Jauhari, Wakhid Ahmad. In: Operations Research Perspectives. RePEc:eee:oprepe:v:7:y:2020:i:c:s2214716020300452. Full description at Econpapers \|\| Download paper

Recent citations received in 2019

Year	Citing document

Recent citations received in 2018

Year	Citing document
2018	Energy Management for Smart Multi-Energy Complementary Micro-Grid in the Presence of Demand Response. (2018). Wang, Yongli ; Song, Shanshan ; Li, Ruiwen ; Yu, Haiyang ; Huang, Yujing. In: Energies. RePEc:gam:jeners:v:11:y:2018:i:4:p:974-:d:141783. Full description at Econpapers \|\| Download paper

Recent citations received in 2017

Year	Citing document
2017	Measuring and improving customer retention at authorised automobile workshops after free services. (2017). Kumar, Anil ; Bhatia, Sukhdev ; Chaudhary, Nityanand ; Mehta, Rajneesh ; Khandelwal, Dinesh Kumar ; Luthra, Sunil. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:39:y:2017:i:c:p:93-102. Full description at Econpapers \|\| Download paper
2017	Measurement of Load and Capacity Flexibility in Manufacturing. (2017). Teich, Enrico ; Claus, Thorsten . In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:18:y:2017:i:4:d:10.1007_s40171-017-0165-5. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	H	Cites
1	International Journal of Production Economics / Elsevier	61	25
2	Sustainability / MDPI	48	24
3	Annals of Operations Research / Springer	37	20
4	International Journal of Services and Operations Management / Inderscience Enterprises Ltd	6	17
5	Global Journal of Flexible Systems Management / Springer	14	10
6	Journal of Retailing and Consumer Services / Elsevier	31	9
7	European Journal of Operational Research / Elsevier	108	8
8	International Journal of Production Research / Taylor & Francis Journals	23	6
9	Operational Research / Springer	5	6
10	Technological Forecasting and Social Change / Elsevier	37	6
11	International Journal of System Assurance Engineering and Management / Springer	4	5