Citation analysis for The Service Industries Journal / Taylor & Francis Journals

Citation Profile [Updated: 2023-01-07 21:26:51]

5 Years H Index

Impact Factor (IF)

1.34

5 Years IF

0.93

Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw Data

	IF	AIF	CIF	IF5	DOC	CDO	CIT	NCI	CCU	D2Y	C2Y	D5Y	C5Y	SC	%SC	CiY	II	AII
1997	0	0.24	0.03	0	39	39	155	1	1	0		0			0	1	0.03	0.11
1998	0	0.28	0.02	0	56	95	170	2	3	39		39			0	2	0.04	0.13
1999	0.04	0.3	0.03	0.04	49	144	194	4	7	95	4	95	4	1	25		0	0.15
2000	0.07	0.35	0.07	0.08	51	195	148	13	20	105	7	144	11		0		0	0.16
2001	0.06	0.38	0.04	0.04	20	215	80	8	28	100	6	195	8		0		0	0.17
2002	0.03	0.41	0.06	0.04	22	237	69	10	42	71	2	215	9		0		0	0.21
2003	0.12	0.44	0.08	0.08	53	290	272	23	65	42	5	198	15		0	2	0.04	0.22
2004	0.12	0.49	0.1	0.09	51	341	288	35	100	75	9	195	18	1	2.9	7	0.14	0.22
2005	0.09	0.5	0.07	0.08	56	397	314	28	128	104	9	197	15	3	10.7		0	0.23
2006	0.09	0.5	0.09	0.09	70	467	269	43	172	107	10	202	18	9	20.9	1	0.01	0.23
2007	0.07	0.46	0.1	0.13	126	593	335	60	232	126	9	252	32	10	16.7		0	0.2
2008	0.1	0.49	0.14	0.15	207	800	436	113	345	196	20	356	54	22	19.5		0	0.23
2009	0.04	0.47	0.13	0.1	132	932	322	123	468	333	13	510	51	18	14.6	4	0.03	0.23
2010	0.12	0.48	0.15	0.13	135	1067	63	158	626	339	42	591	75	30	19		0	0.21
2011	0.07	0.52	0.18	0.13	76	1143	60	205	831	267	20	670	85	17	8.3	2	0.03	0.24
2012	0.04	0.51	0.18	0.13	36	1179	130	211	1043	211	9	676	90	2	0.9		0	0.22
2013	0.08	0.56	0.2	0.12	104	1283	347	257	1300	112	9	586	69	7	2.7	3	0.03	0.24
2014	0.19	0.55	0.19	0.13	75	1358	242	260	1560	140	27	483	64	32	12.3	6	0.08	0.23
2015	0.23	0.55	0.21	0.15	56	1414	214	303	1863	179	41	426	65	13	4.3	4	0.07	0.23
2016	0.3	0.53	0.24	0.25	46	1460	93	352	2215	131	39	347	87	26	7.4	3	0.07	0.21
2017	0.2	0.55	0.23	0.3	52	1512	121	352	2567	102	20	317	96	25	7.1		0	0.21
2018	0.23	0.57	0.25	0.35	60	1572	144	399	2966	98	23	333	116	7	1.8	4	0.07	0.24
2019	0.25	0.6	0.24	0.31	57	1629	152	390	3357	112	28	289	91		0	13	0.23	0.24
2020	0.62	0.73	0.31	0.54	59	1688	202	526	3884	117	72	271	147		0	26	0.44	0.34
2021	1.34	1.02	0.39	0.93	52	1740	69	679	4563	116	155	274	255		0	26	0.5	0.38

IF:	Two years Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for all series in RePEc in year y
CIF:	Cumulative impact factor
IF5:	Five years Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CIT:	Number of citations to papers published in year y
NCI:	Number of citations in year y
CCU:	Cumulative number of citations to papers published until year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
SC:	selft citations in y to articles published in y-1 plus y-2
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series

#	Year	Title	Cited
1	1997	Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455. Full description at Econpapers \|\| Download paper	100
2	2003	Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30. Full description at Econpapers \|\| Download paper	56
3	2009	The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136. Full description at Econpapers \|\| Download paper	51
4	2003	Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129. Full description at Econpapers \|\| Download paper	48
5	1998	The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, FaÃÆÃÂ¯z ; Faïz Gallouj, ; Gadrey, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15. Full description at Econpapers \|\| Download paper	48
6	2009	Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902. Full description at Econpapers \|\| Download paper	48
7		Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771. Full description at Econpapers \|\| Download paper	46
8	2003	What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66. Full description at Econpapers \|\| Download paper	45
9	2004	The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130. Full description at Econpapers \|\| Download paper	45
10	2015	Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Zhao, Anita Lifen ; Palmer, Adrian ; Marquet, Morgan . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554. Full description at Econpapers \|\| Download paper	43
11	2013	Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199. Full description at Econpapers \|\| Download paper	40
12	2014	The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398. Full description at Econpapers \|\| Download paper	40
13	2020	COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Liangqiang, LI ; Kulbo, Nora Bakabbey ; Jiaming, Fang ; Addo, Prince Clement. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490. Full description at Econpapers \|\| Download paper	35
14	2005	A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445. Full description at Econpapers \|\| Download paper	35
15	1999	The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25. Full description at Econpapers \|\| Download paper	33
16	2004	Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130. Full description at Econpapers \|\| Download paper	31
17	2007	Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707. Full description at Econpapers \|\| Download paper	31
18	2008	Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356. Full description at Econpapers \|\| Download paper	29
19	2007	A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124. Full description at Econpapers \|\| Download paper	29
20	2009	An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652. Full description at Econpapers \|\| Download paper	27
21	2005	The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889. Full description at Econpapers \|\| Download paper	27
22	2007	Knowledge Intensive Business Services and Urban Industrial Development. (2007). Aslesen, Heidi ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338. Full description at Econpapers \|\| Download paper	27
23	2000	A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109. Full description at Econpapers \|\| Download paper	26
24	2008	Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670. Full description at Econpapers \|\| Download paper	26
25	2005	How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271. Full description at Econpapers \|\| Download paper	25
26	2018	Reinforcing competitive advantage through green organizational culture and green innovation. (2018). TUNA, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491. Full description at Econpapers \|\| Download paper	24
27	2020	Service robot implementation: a theoretical framework and research agenda. (2020). Flavian, Carlos ; Casalo, Luis V ; Belanche, Daniel ; Schepers, Jeroen. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225. Full description at Econpapers \|\| Download paper	24
28	2012	Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505. Full description at Econpapers \|\| Download paper	24
29	2008	Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51. Full description at Econpapers \|\| Download paper	23
30	2006	An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38. Full description at Econpapers \|\| Download paper	23
31	2005	Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Chiu, yung-ho ; Lieu, Pang-Tien ; Yeh, Tsai-Lien . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944. Full description at Econpapers \|\| Download paper	22
32	2007	Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604. Full description at Econpapers \|\| Download paper	22
33	2007	From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755. Full description at Econpapers \|\| Download paper	22
34	2008	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138. Full description at Econpapers \|\| Download paper	22
35		The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88. Full description at Econpapers \|\| Download paper	22
36	2006	Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Wang, Fei-Ching ; Hung, Wei-Ting ; Shang, Jui-Kou . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71. Full description at Econpapers \|\| Download paper	21
37	2014	A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294. Full description at Econpapers \|\| Download paper	21
38	2020	COVID-19 and undeclared work: impacts and policy responses in Europe. (2020). Williams, Colin ; KayaoÃÅ¸lu, AyÃÅ¸egÃÂ¼l ; KAYAOGLU, Aysegul . In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:914-931. Full description at Econpapers \|\| Download paper	21
39	2019	Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Ul, Jamid ; Hollebeek, Linda D ; Rather, Raouf Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540. Full description at Econpapers \|\| Download paper	20
40	2004	Innovation, consumption and services: encapsulation and the combinatorial role of services. (2004). Howells, Jeremy . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:19-36. Full description at Econpapers \|\| Download paper	20
41	2012	Internationalization of service industry firms: understanding distinctive characteristics. (2012). Pla-Barber, Jose ; Ghauri, Pervez N.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1007-1010. Full description at Econpapers \|\| Download paper	20
42	1998	Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115. Full description at Econpapers \|\| Download paper	19
43	2006	Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs. (2006). Hartmann, Patrick ; Calvo, Pilar Zorrilla . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:6:p:633-650. Full description at Econpapers \|\| Download paper	19
44	2000	Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the Ã¢â¬ËNewÃ¢â¬â¢ Glasgow. (2000). CULLEN, ANNE MARIE ; Nickson, Dennis ; Warhurst, Chris ; WITZ, ANNE . In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:3:p:1-18. Full description at Econpapers \|\| Download paper	19
45	1999	Service Recovery Strategies for Single and Double Deviation Scenarios. (1999). Fern, Adrian ; Johnston, Robert . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:69-82. Full description at Econpapers \|\| Download paper	18
46	2006	Determinants of ethnic minority entrepreneurial growth in the catering sector. (2006). Altinay, Eser . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:2:p:203-221. Full description at Econpapers \|\| Download paper	18
47	2005	Country and destination image -- different or similar image concepts?. (2005). Kleppe, Ingeborg Astrid ; Mossberg, Lena . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:493-503. Full description at Econpapers \|\| Download paper	18
48	1998	Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124. Full description at Econpapers \|\| Download paper	18
49	2015	Trust disposition, trust antecedents, trust, and behavioral intention. (2015). Wang, Stephen W ; Hsieh, Chia-Hung ; Ngamsiriudom, Waros . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:555-572. Full description at Econpapers \|\| Download paper	17
50	2013	Convergence and interdisciplinarity in innovation management: a review, critique, and future directions. (2013). Hacklin, Fredrik ; Wallin, Martin W.. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:7-8:p:774-788. Full description at Econpapers \|\| Download paper	17

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2020	COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Liangqiang, LI ; Kulbo, Nora Bakabbey ; Jiaming, Fang ; Addo, Prince Clement. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490. Full description at Econpapers \|\| Download paper	35
2	2015	Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Zhao, Anita Lifen ; Palmer, Adrian ; Marquet, Morgan . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554. Full description at Econpapers \|\| Download paper	34
3	2020	Service robot implementation: a theoretical framework and research agenda. (2020). Flavian, Carlos ; Casalo, Luis V ; Belanche, Daniel ; Schepers, Jeroen. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225. Full description at Econpapers \|\| Download paper	24
4	2018	Reinforcing competitive advantage through green organizational culture and green innovation. (2018). TUNA, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491. Full description at Econpapers \|\| Download paper	22
5	2013	Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199. Full description at Econpapers \|\| Download paper	22
6	2020	COVID-19 and undeclared work: impacts and policy responses in Europe. (2020). Williams, Colin ; KayaoÃÅ¸lu, AyÃÅ¸egÃÂ¼l ; KAYAOGLU, Aysegul . In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:914-931. Full description at Econpapers \|\| Download paper	21
7	2009	Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771. Full description at Econpapers \|\| Download paper	19
8	2014	The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398. Full description at Econpapers \|\| Download paper	18
9	2019	Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Ul, Jamid ; Hollebeek, Linda D ; Rather, Raouf Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540. Full description at Econpapers \|\| Download paper	18
10	2009	Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902. Full description at Econpapers \|\| Download paper	16
11	2009	An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652. Full description at Econpapers \|\| Download paper	14
12	2020	Service innovation implementation: a systematic review and research agenda. (2020). Dhir, Sanjay ; Akbani, Ismail ; Singh, Shiwangi. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:491-517. Full description at Econpapers \|\| Download paper	13
13	2017	Impact of customer experience on loyalty: a multichannel examination. (2017). Brun, Isabelle ; Berthiaume, Bilitis ; Ricard, Line ; Rajaobelina, Lova. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:317-340. Full description at Econpapers \|\| Download paper	13
14	2020	COVID-19 restrictions and consumersÃ¢â¬â¢ psychological reactance toward offline shopping freedom restoration. (2020). Siddiqi, Umar Iqbal ; Ali, Moazzam ; Usman, Muhammad ; Akhtar, Muhammad Nadeem. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:891-913. Full description at Econpapers \|\| Download paper	13
15	2007	A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124. Full description at Econpapers \|\| Download paper	12
16	2020	EmployeesÃ¢â¬â¢ perception of corporate social responsibility (CSR) and its effects on internal outcomes. (2020). Boadi, Eric Kofi ; Opata, Christian Narh ; Bosompem, Josephine ; He, Zheng. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:611-632. Full description at Econpapers \|\| Download paper	12
17	2004	The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130. Full description at Econpapers \|\| Download paper	12
18	2016	Managing service employees: literature review, expert opinions, and research directions. (2016). Wirtz, Jochen ; Jerger, Christina. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:15-16:p:757-788. Full description at Econpapers \|\| Download paper	12
19	2017	Customer behavioural intentions towards mobile money services adoption in Ghana. (2017). Narteh, Bedman ; Amoh, Simon ; Mahmoud, Mahmoud Abdulai. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:426-447. Full description at Econpapers \|\| Download paper	11
20	2012	Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505. Full description at Econpapers \|\| Download paper	11
21	2015	Trust disposition, trust antecedents, trust, and behavioral intention. (2015). Wang, Stephen W ; Hsieh, Chia-Hung ; Ngamsiriudom, Waros . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:555-572. Full description at Econpapers \|\| Download paper	11
22	1999	The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25. Full description at Econpapers \|\| Download paper	11
23	2006	Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs. (2006). Hartmann, Patrick ; Calvo, Pilar Zorrilla . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:6:p:633-650. Full description at Econpapers \|\| Download paper	10
24	2003	Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129. Full description at Econpapers \|\| Download paper	10
25	2020	The impact of live video streaming on online purchase intention. (2020). Luo, Cheng ; Wang, Alan G ; Qin, Fang ; Zhang, Min. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:656-681. Full description at Econpapers \|\| Download paper	10
26	2015	Transformative service networks: cocreated value as well-being. (2015). Black, Hulda G ; Gallan, Andrew S. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:15-16:p:826-845. Full description at Econpapers \|\| Download paper	10
27	2019	Determinants of consumersÃ¢â¬â¢ intentions to use smartphones apps for flight ticket bookings. (2019). Lee, Shin-Woo ; Ali, Faizan ; Jeon, Hyeon-Mo. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:5-6:p:385-402. Full description at Econpapers \|\| Download paper	10
28	1997	Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455. Full description at Econpapers \|\| Download paper	9
29	2012	Internationalization of service industry firms: understanding distinctive characteristics. (2012). Pla-Barber, Jose ; Ghauri, Pervez N.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1007-1010. Full description at Econpapers \|\| Download paper	9
30	2013	Co-creation and innovation in public services. (2013). Alves, Helena. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:7-8:p:671-682. Full description at Econpapers \|\| Download paper	9
31	2019	Job demand stressors and employeesÃ¢â¬â¢ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment. (2019). Avornyo, Philip ; Affum-Osei, Emmanuel ; Jababu, Yasin ; Brobbey, Patrick ; Aboagye, Michael Osei ; Fan, Chong-Jun ; Antwi, Collins Opoku. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:3-4:p:250-278. Full description at Econpapers \|\| Download paper	9
32	2017	Business models for the service transformation of industrial firms. (2017). Adrodegari, Federico ; Saccani, Nicola. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:1:p:57-83. Full description at Econpapers \|\| Download paper	9
33	2007	From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755. Full description at Econpapers \|\| Download paper	9
34	2019	Investigating the effects of tourist engagement on satisfaction and loyalty. (2019). Jaafar, Mastura ; Schuberth, Florian ; Rasoolimanesh, Mostafa S. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:559-574. Full description at Econpapers \|\| Download paper	9
35	2017	Determinants of consumersÃ¢â¬â¢ purchase behaviour towards green brands. (2017). Wang, Hui-Ju. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:13-14:p:896-918. Full description at Econpapers \|\| Download paper	8
36	2018	Interactions between tourism and financial sector development: evidence from Turkey. (2018). Katircioglu, Setareh ; Altinay, Mehmet ; Katirciolu, Salih . In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:9-10:p:519-542. Full description at Econpapers \|\| Download paper	8
37	2021	Ethical leadership and knowledge hiding: an intervening and interactional analysis. (2021). Usman, Muhammad ; Ali, Moazzam ; Anser, Muhammad Khalid ; Yousaf, Zahid ; Tauheed, Muhammad Luqman. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:5-6:p:307-329. Full description at Econpapers \|\| Download paper	8
38	2015	Turning ideas into products: subjective well-being in co-creation. (2015). Pera, Rebecca ; Viglia, Giampaolo. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:7-8:p:388-402. Full description at Econpapers \|\| Download paper	8
39	2013	Convergence and interdisciplinarity in innovation management: a review, critique, and future directions. (2013). Hacklin, Fredrik ; Wallin, Martin W.. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:7-8:p:774-788. Full description at Econpapers \|\| Download paper	8
40	2014	A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294. Full description at Econpapers \|\| Download paper	8
41	2017	Travelling for Umrah: destination attributes, destination image, and post-travel intentions. (2017). Maxwell-Stuart, Rebecca ; Gannon, Martin Joseph ; Lochrie, Sean ; Yalinay, Ozge ; Gori, Keith ; Thompson, Jamie ; Godsman, Elliot M ; Taheri, Babak ; Glasgow, Steven ; Perez-Vega, Rodrigo ; Farrington, Thomas ; Ottaway, Luke ; Curran, Ross ; Ogorman, Kevin ; Collinson, Elaine ; MacIntosh, Robert ; MacLaren, Andrew Craig ; Ian, . In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:448-465. Full description at Econpapers \|\| Download The role of oil prices, growth and inflation in bank profitability. (2020). Taspinar, Nigar ; Ozatac, Nesrin ; Katircioglu, Salih . In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:565-584. Full description at Econpapers \|\| Download paper	7
43	2018	Informal payments by patients for health services: prevalence and determinants. (2018). Williams, Colin ; Horodnic, Adrian V. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:11-12:p:841-855. Full description at Econpapers \|\| Download paper	7
44	2018	Transformative service research and service design: synergistic effects in healthcare. (2018). Anderson, Sidney ; Rayburn, Steven W ; Nasr, Linda. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:1-2:p:99-113. Full description at Econpapers \|\| Download paper	7
45	2014	Servitisation of European manufacturing: evidence from a large scale database. (2014). Schartinger, Doris ; Dachs, Bernhard ; Jager, Angela ; Biege, Sabine ; Borowiecki, Martin ; Lay, Gunter . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:1:p:5-23. Full description at Econpapers \|\| Download paper	7
46	2016	How context shapes value co-creation: spectator experience of sport events. (2016). Horbel, Chris ; Wilson, Bradley ; Woratschek, Herbert ; Popp, Bastian. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:11-12:p:510-531. Full description at Econpapers \|\| Download paper	7
47	2006	Determinants of ethnic minority entrepreneurial growth in the catering sector. (2006). Altinay, Eser . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:2:p:203-221. Full description at Econpapers \|\| Download paper	7
48	2016	Brand attachment and customer citizenship behaviors. (2016). Cheng, Jui-Chang ; Yang, Ya-Fang ; Yen, Chang-Hua ; Luo, She-Juang. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:7-8:p:263-277. Full description at Econpapers \|\| Download paper	7
49	2019	Internal capabilities, external cooperation and proactive CSR on financial performance. (2019). Kohda, Y ; Chiadamrong, N ; Sinthupundaja, Janthorn . In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:15-16:p:1099-1122. Full description at Econpapers \|\| Download paper	7
50	2018	The impacts of complaint efforts on customer satisfaction and loyalty. (2018). Chi, Christina Geng-Qing ; Cai, Ruiying. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:15-16:p:1095-1115. Full description at Econpapers \|\| Download paper	6

Citing documents used to compute impact factor: 155

Year	Title
2021	The Effects of Transformational Leadership on Organizational Performance: Testing the Mediating Effects of Knowledge Management. (2021). Uluda, Orhan ; Kili, Mahmut. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:14:p:7981-:d:595898. Full description at Econpapers \|\| Download paper
2021	The Effect of Abusive Supervision on Organizational Identification: A Moderated Mediation Analysis. (2021). Arici, Hasan Evrim ; Cengiz, Mustafa ; Arasli, Huseyin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8468-:d:603945. Full description at Econpapers \|\| Download paper
2021	Linking Spiritual Leadership and Boundary-Spanning Behavior: The Bright Side of Workplace Spirituality and Self-Esteem. (2021). Esenyel, Vildan ; Zargar, Pouya ; Farmanesh, Panteha ; Vehbi, Asim. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211040775. Full description at Econpapers \|\| Download paper
2021	Entrepreneurial Opportunities of Refugees in Germany, France, and Ireland: Multiple Embeddedness Framework. (2021). Picard, Salome ; Murphy, Tony ; Periac, Fabrice ; Harima, Aki. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:17:y:2021:i:2:d:10.1007_s11365-020-00707-5. Full description at Econpapers \|\| Download paper
2021	Segmenting customers according to online word-of-mouth about hotels. (2021). Gil-Saura, Irene ; Fuentes-Blasco, Maria ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00435-4. Full description at Econpapers \|\| Download paper
2021	Superfoods, super healthy: Myth or reality? Examining consumersâ repurchase and WOM intention regarding superfoods: A theory of consumption values perspective. (2021). Zhu, Xia ; Ibrahim, Fahad ; Meng-Lewis, Yue ; Liu, Hongfei. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:69-88. Full description at Econpapers \|\| Download paper
2021	The effects of the oil price and oil price volatility on inflation in Turkey. (2021). Unal, Emre ; Kose, Nezir. In: Energy. RePEc:eee:energy:v:226:y:2021:i:c:s0360544221006411. Full description at Econpapers \|\| Download paper
2021	Does oil price aggravate the impact of economic policy uncertainty on bank performance in India?. (2021). Tripe, David ; Nghiem, Son ; Thien, Thanh Pham. In: Energy Economics. RePEc:eee:eneeco:v:104:y:2021:i:c:s0140988321004072. Full description at Econpapers \|\| Download paper
2021	Natural resources commodity prices volatility and economic performance: Evidence from China pre and post COVID-19. (2021). Kirikkaleli, Dervis ; Khan, Zeeshan ; Ali, Sher ; Zhang, Mei ; Ma, Qiang. In: Resources Policy. RePEc:eee:jrpoli:v:74:y:2021:i:c:s0301420721003470. Full description at Econpapers \|\| Download paper
2021	Investigating the nexus between GDP, oil prices, FDI, and tourism for emerging economy: Empirical evidence from the novel fourier ARDL and hidden cointegration. (2021). Tursoy, Turgut ; Ullah, Noor ; Ozatac, Nesrin ; Ramakrishnan, Suresh ; Ali, Adnan ; Chander, Rajnesh ; Faisal, Faisal. In: Resources Policy. RePEc:eee:jrpoli:v:74:y:2021:i:c:s0301420721003779. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	Digital well-being in the tourism domain: mapping new roles and responsibilities. (2021). Stankov, Ugljea ; Gretzel, Ulrike. In: Information Technology & Tourism. RePEc:spr:infott:v:23:y:2021:i:1:d:10.1007_s40558-021-00197-3. Full description at Econpapers \|\| Download paper
2021	ICTs and well-being: challenges and opportunities for tourism. (2021). Gretzel, Ulrike ; Stankov, Ugljea. In: Information Technology & Tourism. RePEc:spr:infott:v:23:y:2021:i:1:d:10.1007_s40558-021-00198-2. Full description at Econpapers \|\| Download paper
2021	The refugee entrepreneurship process from/in emerging economies. (2021). Simon-Moya, Virginia ; del Mar, Maria ; Santamaria-Velasco, Carlos Alberto. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:17:y:2021:i:2:d:10.1007_s11365-020-00712-8. Full description at Econpapers \|\| Download paper
2021	Entrepreneurship in Crisis: The Determinants of Syrian Refugeesâ Entrepreneurial Intentions in Turkey. (2021). Alkhalaf, Taher ; Durrah, Omar ; Almohammad, Dawoud ; Rashid, Mohamad. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8602-:d:606801. Full description at Econpapers \|\| Download paper
2021	Art projects as transformative services to integrate refugees. (2021). Hary, Katharina ; von Clausbruch, Stefanie Cramer ; Schwarz, Nicole ; Gross, Hellen. In: Journal of Business Research. RePEc:eee:jbrese:v:127:y:2021:i:c:p:373-381. Full description at Econpapers \|\| Download paper
2021	Women as Victims of Court Rulings: Consequences of Workplace Harassment in the Hospitality Industry in Spain (2000â2016). (2021). Garcia-Izquierdo, Antonio L ; Reguera, Consuelo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:14:p:7530-:d:589240. Full description at Econpapers \|\| Download paper
2021	Interaction as a Central Element of Co-Creative Wine Tourism ExperiencesâEvidence from Bairrada , a Portuguese Wine-Producing Region. (2021). Carneiro, Maria Joo ; Kastenholz, Elisabeth ; Carvalho, Mariana. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:16:p:9374-:d:618530. Full description at Econpapers \|\| Download paper
2021	Transforming customer brand engagement to co-creation value through participation energy and effort. (2021). Hau, Le Nguyen ; My-Quyen, Mai Thi. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00452-x. Full description at Econpapers \|\| Download paper
2021	Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View. (2021). Owusu-Ansah, Wilberforce ; Ren, Jun ; Antwi, Collins Opoku ; Aboagye, Michael Osei ; Mensah, Henry Kofi. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:6:p:3134-:d:516115. Full description at Econpapers \|\| Download paper
2021	Mental aspects of cultural intelligence and self-creativity of nascent entrepreneurs: The mediating role of emotionality. (2021). Madanoglu, Gulsevim Kinali ; Altinay, Levent ; Nurmagambetova, Armiyash ; Kromidha, Endrit. In: Journal of Business Research. RePEc:eee:jbrese:v:131:y:2021:i:c:p:793-802. Full description at Econpapers \|\| Download paper
2021	An Integrative Review on the Research Progress of Mindfulness and Its Implications at the Workplace. (2021). Chen, Zhixia ; Kumara, Panditharathne Nishantha. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:24:p:13852-:d:702877. Full description at Econpapers \|\| Download paper
2021	Impact of Employee Job Attitudes on Ecological Green Behavior in Hospitality Sector. (2021). Ahmad, Jamil ; Abid, Ghulam ; Arshad, Muhammad ; Khan, Mumtaz Muhammad ; Anum, Leena. In: JOItmC. RePEc:gam:joitmc:v:7:y:2021:i:1:p:31-:d:479841. Full description at Econpapers \|\| Download paper
2021	Determinants of holistic passenger experience in public transportation: Scale development and validation. (2021). Srinivas, Daruri Venkata ; Ittamalla, Rajesh. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001302. Full description at Econpapers \|\| Download paper
2021	CustomersÃ¢â¬â¢ service-related engagement, experience, and behavioral intent: Moderating role of age. (2021). Hollebeek, Linda D ; Rather, Raouf Ahmad. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000199. Full description at Econpapers \|\| Download paper
2021	Social sharing of consumption emotion in electronic word of mouth (eWOM): A cross-media perspective. (2021). Cartwright, Severina ; Yoganathan, Vignesh ; Osburg, Victoria-Sophie ; Jayawardhena, Chanaka ; Liu, Hongfei. In: Journal of Business Research. RePEc:eee:jbrese:v:132:y:2021:i:c:p:208-220. Full description at Econpapers \|\| Download paper
2021	Sustainable Management of Sports Federations: The Indirect Effects of Perceived Service on Memberâs Loyalty. (2021). Loranca-Valle, Cristina ; Gutierrez-Rodriguez, Pablo ; Cuesta-Valio, Pedro. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:2:p:458-:d:475485. Full description at Econpapers \|\| Download paper
2021	Assessing the influence of goal pursuit and emotional attachment on customer engagement behaviors. (2021). Han, Xiaoyun ; Li, Dongmei. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313631. Full description at Econpapers \|\| Download paper
2021	Combined Effects of Drivers and Impact of Customer Satisfaction on Brand Loyalty: The Contingent Effect of Social Trust. (2021). Zuo, Siming ; Jian, Wang ; Xu, Zhexiao ; Zhu, Mingxia ; Rashidin, Md Salamun ; Javed, Sara. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:1:p:21582440211003566. Full description at Econpapers \|\| Download paper
2021	Distinguishing between the impact of social media public and private compliments on customersÃ¢â¬â¢ future service recovery expectations. (2021). Gligor, David ; Bozkurt, Saddak. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s096969892100014x. Full description at Econpapers \|\| Download paper
2021	Exploring customer engagement in the product vs. service context. (2021). Farabi, Reza ; Clark, Moira K ; Hollebeek, Linda D ; Behnam, Mohsen. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000229. Full description at Econpapers \|\| Download paper
2021	Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory. (2021). Dhir, Amandeep ; Islam, A. K. M. Najmul, ; Kaur, Puneet ; Talwar, Shalini. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698920314041. Full description at Econpapers \|\| Download paper
2021	Effect of customer involvement on co-creation of services: A moderated mediation model. (2021). To, Wai Ming. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002265. Full description at Econpapers \|\| Download paper
2021	Conceptualising and measuring social media engagement: A systematic literature review. (2021). Rossi, Simona ; Trunfio, Mariapina. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:3:d:10.1007_s43039-021-00035-8. Full description at Econpapers \|\| Download paper
2021	Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction. (2021). Penney, Emmanuel Kofi ; Sun, Shaorong ; Agyei, James ; Ofori-Boafo, Richmond ; Abrokwah, Eugene. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211040113. Full description at Econpapers \|\| Download paper
2021	Impact of Service Encounter Elements on Experiential Value and Customer Loyalty: An Empirical Investigation in the Coffee Shop Context. (2021). Thomas, George ; Nika, Fayaz A ; Rashid, Nadia. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211061385. Full description at Econpapers \|\| Download paper
2021	Connecting Corporate Social Responsibility (CSR) to Customer Loyalty: A Mediation Analysis in Hoteling Industry of Pakistan. (2021). Jan, Muhammad Farooq ; Shah, Muhammad Usman. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211067233. Full description at Econpapers \|\| Download paper
2021	The Potential of Albanian Tourism Sector. (2021). Ozuni, Ferjolt ; Burlea-Schiopoiu, Adriana. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:7:p:3928-:d:528778. Full description at Econpapers \|\| Download paper
2021	Confirmatory composite analysis using partial least squares: setting the record straight. (2021). Schuberth, Florian. In: Review of Managerial Science. RePEc:spr:rvmgts:v:15:y:2021:i:5:d:10.1007_s11846-020-00405-0. Full description at Econpapers \|\| Download paper
2021	Do Relationship Marketing Constructs Enhance Consumer Retention? An Empirical Study Within the Hotel Industry. (2021). Salem, Suha Fouad. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:2:p:21582440211009224. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	Does Employability Anxiety Trigger Psychological Distress and Academic Major Dissatisfaction? A Study on Tour Guiding Students. (2021). Alrawadieh, Derya Demirdelen. In: Journal of Tourismology. RePEc:ist:iupjot:v:7:y:2021:i:1:p:55-71. Full description at Econpapers \|\| Download paper
2021	Satellite fans: Does sport nostalgia influence purchase intention toward sponsorsÃ¢â¬â¢ products?. (2021). Chiu, Weisheng ; Lee, Hyun-Woo ; Cho, Heetae. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921002198. Full description at Econpapers \|\| Download paper
2021	Can Electric Bicycles Enhance Leisure and Tourism Activities and City Happiness?. (2021). Hsu, I-Cheng ; Shen, Chih-Chien ; Lin, Hsiao-Hsien ; Wu, Pei-Yi. In: Energies. RePEc:gam:jeners:v:14:y:2021:i:23:p:8144-:d:695357. Full description at Econpapers \|\| Download paper
2021	A new reality: Exploring continuance intention to use mobile augmented reality for entertainment purposes. (2021). Ma, Yu-Chen ; Chang, Che-Wei ; Hung, Shiu-Wan. In: Technology in Society. RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002323. Full description at Econpapers \|\| Download paper
2021	Do brands make consumers happy?- A masstige theory perspective. (2021). Evia, Slaaana Stara ; Paul, Justin ; Kumar, Ajay. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313266. Full description at Econpapers \|\| Download paper
2021	Main well-being factors in tourism context : an application to active sport tourism. (2021). Graillot, Laurence. In: Post-Print. RePEc:hal:journl:hal-03457468. Full description at Econpapers \|\| Download paper
2021	From Consumer Satisfaction to Recommendation of Mobile AppÃ¢â¬âBased Services: An Overview of Mobile Taxi Booking Apps. (2021). Gang, Chen ; Hongzhuan, Chen ; Siyal, Abdul Waheed. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:1:p:21582440211004179. Full description at Econpapers \|\| Download paper
2021	Sport-related physical activity in tourism: an analysis of antecedents of sport based applications use. (2021). Perez-Aranda, Javier ; Urbistondo, Pilar Alarcon ; Gonzalez, Eva M. In: Information Technology & Tourism. RePEc:spr:infott:v:23:y:2021:i:1:d:10.1007_s40558-019-00161-2. Full description at Econpapers \|\| Download paper
2021	Consumer Motivation by Using Unified Theory of Acceptance and Use of Technology towards Electric Vehicles. (2021). Bt, Zullina ; Johl, Satirenjit Kaur ; Abbasi, Haider Ali ; Aleksey, Borovkov ; Farooqi, Asaad Salam ; Rafiq, Waqas ; Musarat, Muhammad Ali ; Mazhar, Muhammad ; Moughal, Wajiha. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:12177-:d:672411. Full description at Econpapers \|\| Download paper
2021	Attitude towards Drone Food Delivery ServicesâRole of Innovativeness, Perceived Risk, and Green Image. (2021). Lingappa, Anasuya K ; Jha, Abhishek Nath ; Mathew, Asish Oommen ; Sinha, Pranshu. In: JOItmC. RePEc:gam:joitmc:v:7:y:2021:i:2:p:144-:d:562200. Full description at Econpapers \|\| Download paper
2021	Assessing the Effectiveness of Social and Political Innovations in the Development of Interaction between the Authorities and the Population during COVID-19: The Implication of Open Innovation. (2021). Orlova, Anna ; Golovatsky, Evgeny ; Kranzeeva, Elena ; Burmakina, Anna ; Nyatina, Natalia. In: JOItmC. RePEc:gam:joitmc:v:7:y:2021:i:3:p:172-:d:589492. Full description at Econpapers \|\| Download paper
2021	User Innovativeness and Fintech Adoption in Indonesia. (2021). Irawan, Atika ; Nugraha, Deni Pandu ; Setiawan, Budi ; Zoltan, Zeman ; Nathan, Robert Jeyakumar. In: JOItmC. RePEc:gam:joitmc:v:7:y:2021:i:3:p:188-:d:613306. Full description at Econpapers \|\| Download paper
2021	Going on a journey: A review of the customer journey literature. (2021). Tueanrat, Yanika ; Alamanos, Eleftherios ; Papagiannidis, Savvas. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:336-353. Full description at Econpapers \|\| Download paper
2021	Advances in consumer innovation resistance research: A review and research agenda. (2021). Coghlan, Alexandra ; Jin, Xin ; Huang, Dan. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:166:y:2021:i:c:s0040162521000263. Full description at Econpapers \|\| Download paper
2021	How to Improve Usersâ Loyalty to Smart Health Devices? The Perspective of Compatibility. (2021). Zhang, Qianqian ; Wu, Dongming ; Liao, Xin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10722-:d:644215. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	The future of service: The power of emotion in human-robot interaction. (2021). Yu, Joanne ; Chuah, Stephanie Hui-Wen. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s096969892100117x. Full description at Econpapers \|\| Download paper
2021	Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations. (2021). Sukoco, Badri Munir ; Fang, Yu-Hui ; Li, Chia-Ying. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00443-y. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	How perceived organizational politics cause work-to-family conflict? Scoping and systematic review of literature. (2021). Qureshi, Muhammad Azeem ; Fiaz, Sumbol. In: Future Business Journal. RePEc:spr:futbus:v:7:y:2021:i:1:d:10.1186_s43093-020-00046-5. Full description at Econpapers \|\| Download paper
2021	When international academic conferences go virtual. (2021). Hagsten, Eva ; Falk, Martin Thomas. In: Scientometrics. RePEc:spr:scient:v:126:y:2021:i:1:d:10.1007_s11192-020-03754-5. Full description at Econpapers \|\| Download paper
2021	Driving Consumer Engagement through Diverse Calls to Action in Corporate Social Responsibility Messages on Social Media. (2021). Chae, Myoung-Jin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:7:p:3812-:d:526951. Full description at Econpapers \|\| Download paper
2021	Understanding consumersâ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption. (2021). Oliveira, Elisabete ; Fernandes, Teresa. In: Journal of Business Research. RePEc:eee:jbrese:v:122:y:2021:i:c:p:180-191. Full description at Econpapers \|\| Download paper
2021	Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea. (2021). Cha, Seong-Soo ; Lee, Jeungsun ; Kwak, Min-Kyu. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2755-:d:510102. Full description at Econpapers \|\| Download paper
2021	The evolving role of artificial intelligence in marketing: A review and research agenda. (2021). Silva, Susana ; Dabic, Marina ; Costa, Susana ; Corbo, Leonardo ; Vlai, Boidar. In: Journal of Business Research. RePEc:eee:jbrese:v:128:y:2021:i:c:p:187-203. Full description at Econpapers \|\| Download paper
2021	The Mediating Effect of Ownership of Psychological Behavior and Tour Leader Experience on Accountability in Order to Explore the Sustainable Business Model of the Tourism Industry. (2021). Chang, Nai-Wen ; Huang, Yu-Chuan ; Lin, Rong-Ho ; Ke, Yu-Chang ; Wu, Shih-Wei. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:13:p:7136-:d:581990. Full description at Econpapers \|\| Download paper
2021	Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI. (2021). Brock, Christian ; Wunderlich, Nancy V ; Wang, Cheng ; Blut, Markus. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:4:d:10.1007_s11747-020-00762-y. Full description at Econpapers \|\| Download paper
2021	The Relationship between Contact-Free Services, Social and Personal Norms, and Customersâ Behavior for the Sustainable Management of the Restaurant Industry. (2021). Lee, Soo-Bum ; Jang, Ha-Won. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:17:p:9870-:d:627845. Full description at Econpapers \|\| Download paper
2021	Frontline robots in tourism and hospitality: service enhancement or cost reduction?. (2021). FlaviÃÂ¡n, Carlos ; Flavian, Carlos ; Casalo, Luis V ; Belanche, Daniel. In: Electronic Markets. RePEc:spr:elmark:v:31:y:2021:i:3:d:10.1007_s12525-020-00432-5. Full description at Econpapers \|\| Download paper
2021	AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry. (2021). Alt, Rainer ; Blocher, Katharina. In: Electronic Markets. RePEc:spr:elmark:v:31:y:2021:i:3:d:10.1007_s12525-020-00443-2. Full description at Econpapers \|\| Download paper
2021	The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges. (2021). Daghfous, Abdelkader ; Chathoth, Prakash ; Dutt, Christopher S ; Nam, Kichan ; Khan, Sajid M. In: Electronic Markets. RePEc:spr:elmark:v:31:y:2021:i:3:d:10.1007_s12525-020-00442-3. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel. (2021). Chang, Ya-Yuan ; Chen, Xiaolian ; Wu, Hung-Che. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00454-9. Full description at Econpapers \|\| Download paper
2021	Network market and entrepreneurial orientations as facilitators of international performance in born globals. The mediating role of ambidextrous dynamic capabilities. (2021). Estrada, Marta ; Irun, Beatriz ; Moliner, Miguel Angel ; Monferrer, Diego. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:430-443. Full description at Econpapers \|\| Download paper
2021	Modeling Economic Risk in the QISMUT Countries: Evidence From Nonlinear Cointegration Tests. (2021). Kirikkaleli, Dervis ; He, Xiaojuan ; Torun, Melike. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211052542. Full description at Econpapers \|\| Download paper
2021	Understanding the dynamics emerging from infodemics: a call to action for interdisciplinary research. (2021). Krieg-Holz, Ulrike ; Jannach, Dietmar ; Gula, Bartosz ; Leitner, Stephan ; Wall, Friederike. In: SN Business & Economics. RePEc:spr:snbeco:v:1:y:2021:i:1:d:10.1007_s43546-020-00027-4. Full description at Econpapers \|\| Download paper
2021	Managing the effectiveness of e-commerce platforms in a pandemic. (2021). Thuy, Lobel Trong. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920312959. Full description at Econpapers \|\| Download paper
2021	Panic buying research: A systematic literature review and future research agenda. (2021). Anisimova, Tatiana ; BILLORE, SONIYA . In: EconStor Open Access Articles. RePEc:zbw:espost:231990. Full description at Econpapers \|\| Download paper
2021	Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers. (2021). Han, Heesup ; Untaru, Elena-Nicoleta . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000126. Full description at Econpapers \|\| Download paper
2021	Panic buying: The effect of thinking style and situational ambiguity. (2021). Purington, Elizabeth F ; Amin, Muslim ; Herjanto, Halimin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000217. Full description at Econpapers \|\| Download paper
2021	Reviewing COVID-19 Literature on Business Management: What It Portends for Future Research?. (2021). , Nunosousa ; Franco, Mario ; Rodrigues, Margarida ; Silva, Rui ; Sousa, Nuno. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:11:p:5995-:d:562568. Full description at Econpapers \|\| Download paper
2021	OVERTOURISM TO ZERO TOURISM: CHANGING TOURISTSâ PERCEPTION OF CROWDING POST COVID-19. (2021). Chowdhary, Nimit ; Tiwari, Pinaz ; Kainthola, Snigdha. In: Journal of Spatial and Organizational Dynamics. RePEc:ris:jspord:1032. Full description at Econpapers \|\| Download paper
2021	The influence of human crowding and store messiness on consumer purchase intentionÃ¢â¬â the role of contamination and scarcity perceptions. (2021). Coskun, Merve ; Gupta, Shipra. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000771. Full description at Econpapers \|\| Download paper
2021	The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective. (2021). Mia, Michal ; Egerov, Dana ; Komrkov, Lenka. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001089. Full description at Econpapers \|\| Download paper
2021	Factors Affecting the Growth of E-Shopping over the COVID-19 Era in Hanoi, Vietnam. (2021). Thi, Binh Nguyen ; Armoogum, Jimmy ; Nguyen, Minh Hieu. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:16:p:9205-:d:615686. Full description at Econpapers \|\| Download paper
2021	Online Shopping Behaviors during Covid-19 Pandemic and Expected Future Trends. (2021). Chol, Majak Michael ; Reat, Thomas Gatluak ; Majer, Chol Gabriel ; Xiongying, Niu ; Kur, Lual Daniel. In: International Journal of Science and Business. RePEc:aif:journl:v:5:y:2021:i:9:p:165-180. Full description at Econpapers \|\| Download paper
2021	Uncovering knowledge on travel behaviour during COVID-19: a convergent parallel mixed-methods study in the context of Italy. (2021). Atzeni, Marcello ; Bregoli, Ilenia ; del Chiappa, Giacomo. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:4:d:10.1007_s43039-021-00036-7. Full description at Econpapers \|\| Download paper
2021	Consumer Sustainable Shopping Practices for Small Business during COVID-19. (2021). Sneed, Christopher T ; Childs, Michelle ; Ha, Sejin ; Berry, Ann. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12451-:d:676751. Full description at Econpapers \|\| Download paper
2021	Turning Crisis into Opportunities: How a Firm Can Enrich Its Business Operations Using Artificial Intelligence and Big Data during COVID-19. (2021). Biswas, Mohammad Islam ; Chen, Yasheng. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12656-:d:680379. Full description at Econpapers \|\| Download paper
2021	The Impact of the Fear of COVID-19 on Purchase Behavior of Dietary Supplements: Integration of the Theory of Planned Behavior and the Protection Motivation Theory. (2021). Chang, Yu-Chia ; Sun, Cheuk-Kwan ; Liu, Cheng ; Yang, Cheng-Chia. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12900-:d:684693. Full description at Econpapers \|\| Download paper
2021	Triggers of consumersâ enhanced digital engagement and the role of digital technologies in transforming the retail ecosystem during COVID-19 pandemic. (2021). Stylos, Nikolaos ; Jiang, Yangyang. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:172:y:2021:i:c:s0040162521004613. Full description at Econpapers \|\| Download paper
2021	COVID?19 impediments and business start?ups in Pakistan: Evidence from the second wave of the pandemic. (2021). Shah, Naimatullah ; Lakhan, Ghulam Rasool ; Soomro, Bahadur Ali. In: Managerial and Decision Economics. RePEc:wly:mgtdec:v:42:y:2021:i:7:p:1909-1918. Full description at Econpapers \|\| Download paper
2021	Sustainable or a Butterfly Effect in Global Tourism? Nexus of Pandemic Fatigue, COVID-19-Branded Destination Safety, Travel Stimulus Incentives, and Post-Pandemic Revenge Travel. (2021). Abbasi, Saba ; Raza, Syed Hassan ; Zaman, Umer ; Farias, Pablo ; Aktan, Murat. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12834-:d:683337. Full description at Econpapers \|\| Download paper
2021	IMPACT OF ONLINE PROMOTIONAL TECHNIQUES ON ONLINE IMPULSE BUYING BEHAVIOR: STRATEGIES AND INNOVATIONS FOR CONSUMER PRODUCTS THROUGH OCEAN MODEL. (2021). Sajjad, Muhammad ; Hussain, Imtiaz ; Orangzab, . In: Bulletin of Business and Economics (BBE). RePEc:rfh:bbejor:v:10:y:2021:i:4:p:1-12. Full description at Econpapers \|\| Download paper
2021	The effects of knowledge integration and contextual ambidexterity on innovation in entrepreneurial ventures. (2021). Adomako, Samuel ; Amankwah-Amoah, Joseph. In: Journal of Business Research. RePEc:eee:jbrese:v:127:y:2021:i:c:p:312-321. Full description at Econpapers \|\| Download paper
2021	Exploring how digitalization influences incumbents in financial services: The role of entrepreneurial orientation, firm assets, and organizational legitimacy. (2021). Zhang, Hui ; Dai, Weiqi ; Kautonen, Mika ; Zhou, Dan. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:173:y:2021:i:c:s0040162521005539. Full description at Econpapers \|\| Download paper
2021	The Employeesâ State of Mind during COVID-19: A Self-Determination Theory Perspective. (2021). Camilleri, Mark Anthony. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:7:p:3634-:d:523729. Full description at Econpapers \|\| Download paper
2021	The Role of CSR and Ethical Leadership to Shape Employeesâ Pro-Environmental Behavior in the Era of Industry 4.0. A Case of the Banking Sector. (2021). Samad, Sarminah ; Cherian, Jacob ; Wu, Qiang ; Sial, Muhammad Safdar ; Olah, Judit ; Gunnlaugsson, Stefan B ; Hu, Huajie ; Comite, Ubaldo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:17:p:9773-:d:626055. Full description at Econpapers \|\| Download paper
2021	Do CSR Perceptions Influence Work Outcomes in the Health Care Sector? The Mediating Role of Organizational Identification and Employee Attachment. (2021). Emeagwali, Okechukwu Lawrence ; Karadas, Georgiana ; Hassanie, Souad. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:17:p:9840-:d:627406. Full description at Econpapers \|\| Download paper
2021	Motivational Antecedents, Value Co-Creation Process, and Behavioral Consequences in Participatory Sport Tourism. (2021). Kim, Kyungyeol ; Jiang, Xiaowei ; Zhang, James J ; Garcia-Fernandez, Jeronimo ; Yang, Qian. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:17:p:9916-:d:628537. Full description at Econpapers \|\| Download paper
2021	Social Innovation, Employee Value Cocreation, and Organizational Citizenship Behavior in a Sport-Related Social Enterprise: Mediating Effect of Corporate Social Responsibility. (2021). Lee, Chun-Shih ; Chou, Ya-Lun ; Chen, Chen-Yueh. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12582-:d:679160. Full description at Econpapers \|\| Download paper
2021	Impact of Online Crisis Response Strategies on Online Purchase Intention: The Roles of Online Brand Attitude and Brand Perceived Usefulness. (2021). Cynthia, Atamba ; Kiani, Ataullah ; Ghani, Usman ; Li, Yong Jun ; Halima, Mohamed Habuba. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:1:p:21582440211003872. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	An Empirical Study on How Livestreaming Can Contribute to the Sustainability of Green Agri-Food Entrepreneurial Firms. (2021). Fan, Xue ; Wang, Mengmeng. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12627-:d:679815. Full description at Econpapers \|\| Download paper
2021	Characterizing Chinese consumersâ intention to use live e-commerce shopping. (2021). Huang, Xin ; Wu, Kexin ; Zhou, Min ; Campy, Kathryn S ; Kong, Nan. In: Technology in Society. RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002426. Full description at Econpapers \|\| Download paper
2021	Artificial Intelligence and Business Strategy towards Digital Transformation: A Research Agenda. (2021). Kamariotou, Maria ; Kitsios, Fotis. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:2025-:d:498801. Full description at Econpapers \|\| Download paper
2021	On the data-driven generation of new service idea: integrated approach of morphological analysis and text mining. (2021). Geum, Youngjung ; Park, Mingyu. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00449-6. Full description at Econpapers \|\| Download paper
2021	Digital Transformation and Strategy in the Banking Sector: Evaluating the Acceptance Rate of E-Services. (2021). Kamariotou, Maria ; Giatsidis, Ioannis ; Kitsios, Fotis. In: JOItmC. RePEc:gam:joitmc:v:7:y:2021:i:3:p:204-:d:639903. Full description at Econpapers \|\| Download paper
2021	Factors Affecting ESG towards Impact on Investment: A Structural Approach. (2021). Nanda, Deepanjan ; Thakur, Ayusha ; Aich, Satyabrata ; Kim, Hee-Cheol ; Tripathy, Sushanta. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10868-:d:647021. Full description at Econpapers \|\| Download paper
2021	Destination Sustainability and Memorable Tourism Experiences. (2021). Ferreres-Bonfill, Juan Bautista ; Monferrer-Tirado, Diego ; Moliner-Tena, Miguel Angel ; Rodriguez-Artola, Rosa M. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:11996-:d:668203. Full description at Econpapers \|\| Download paper
2021	Joint brand advertising for emerging heritage sites. (2021). Pino, Giovanni ; Ekinci, Yuksel ; Can, Ali Selcuk. In: Annals of Tourism Research. RePEc:eee:anture:v:91:y:2021:i:c:s0160738321001729. Full description at Econpapers \|\| Download paper
2021	The Nexus of CSR and Co-Creation: A Roadmap towards Consumer Loyalty. (2021). , Ziaullah ; Scholz, Miklas ; Ahmad, Naveed ; Khan, Waris Ali ; Sabir, Raja Irfan ; Arshad, Muhammad Zulqarnain ; Ullah, Zia. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:2:p:523-:d:476512. Full description at Econpapers \|\| Download paper
2021	Are men from Mars, women from Venus? Examining gender differences towards continuous use intention of branded apps. (2021). Liu, Yide ; Basha, Norazlyn Kamal ; Ng, Siew Imm ; Cheah, Jun-Hwa ; Lim, Xin-Jean. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698920314296. Full description at Econpapers \|\| Download paper
2021	A Systematic Review: Mindfulness Applied on the Field of Tourism. (2021). Carmo, Claudia ; Jesus, Saul ; Iacob, Vivien. In: Journal of Spatial and Organizational Dynamics. RePEc:ris:jspord:1040. Full description at Econpapers \|\| Download paper
2021	Experiencing atmospherics: The moderating effect of mall experiences on the impact of individual store atmospherics on spending behavior and mall loyalty. (2021). Mitchell, Vince ; Gilboa, Shaked ; Vilnai-Yavetz, Iris. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002708. Full description at Econpapers \|\| Download paper
2021	Positive gender congruency effects on shopper responses: Field evidence from a gender egalitarian culture. (2021). Borau, Sylvie ; Samuelsson, Peter ; Bhatnagar, Roopali ; Otterbring, Tobias. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003040. Full description at Econpapers \|\| Download paper
2021	Panic buying in the COVID-19 pandemic: A multi-country examination. (2021). Xiaobei, Liang ; Mubarik, Shujaat ; Akhtar, Naeem ; Wang, Ying ; Arya, Vikas ; Pitafi, Abdul Hameed ; Islam, Tahir. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313655. Full description at Econpapers \|\| Download paper
2021	Vendorsâ Attitudes and Perceptions towards International Tourists in the Malaysia Night Market: Does the COVID-19 Outbreak Matter?. (2021). Marzbali, Massoomeh Hedayati ; Abooali, Gelareh ; Maghsoodi, Mohammad Javad ; Samat, Narimah. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:3:p:1553-:d:491424. Full description at Econpapers \|\| Download paper
2021	Did the COVID-19 Pandemic Make Consumers Shop Alone? The Role of Emotions and Interdependent Self-Construal. (2021). Marciniak, Beata ; Baran, Radosaw ; Trzebiski, Wojciech. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:11:p:6361-:d:568410. Full description at Econpapers \|\| Download paper
2021	The impact of COVID-19 on Italian accommodation: A supply-perspective. (2021). Bregoli, Ilenia ; del Chiappa, Giacomo ; Fotiadis, Anestis K. In: EconStor Open Access Articles. RePEc:zbw:espost:230401. Full description at Econpapers \|\| Download paper
2021	Risk Management: Exploring Emerging Human Resource Issues during the COVID-19 Pandemic. (2021). Ding, Jian ; Li, Yameng ; Zhong, Yifan ; Liao, Yiyi. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:5:p:228-:d:557896. Full description at Econpapers \|\| Download paper
2021	The good, the bad and the ugly on COVID-19 tourism recovery. (2021). , Tzung-Cheng ; Polyzos, Stathis ; Fotiadis, Anestis. In: Annals of Tourism Research. RePEc:eee:anture:v:87:y:2021:i:c:s0160738320302619. Full description at Econpapers \|\| Download paper
2021	Societal Changes Due to âCOVID-19â. An Analysis of the Tourism Sector of Galicia, Spain. (2021). Pereira, Alexandra Matos ; Fraiz-Brea, Jose A ; Araujo-Vila, Noelia. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8449-:d:603675. Full description at Econpapers \|\| Download paper
2021	Gender Differences in the Impact of the COVID-19 Pandemic on Employment, Unpaid Work and Well-Being in the EU. (2021). Mascherini, Massimiliano ; Nivakoski, Sanna. In: Intereconomics: Review of European Economic Policy. RePEc:spr:intere:v:56:y:2021:i:5:d:10.1007_s10272-021-0994-5. Full description at Econpapers \|\| Download paper
2021	Personality Traits That Affect Travel Intentions during Pandemic COVID-19: The Case Study of Serbia. (2021). Petrovi, Marko D ; Blei, Ivana ; Tepavevi, Jelena ; Luki, Dobrila ; Gaji, Tamara ; Garaa, Vuk ; Bradi, Milan ; Vukosav, Svetlana. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12845-:d:683609. Full description at Econpapers \|\| Download paper
2021	Are the pandemic and innovation twins? Perceived financial obstacles, innovations, and entrepreneurial success. (2021). Horky, Florian ; Fidrmuc, Jarko ; Tretter, Nicola. In: Economic Research Guardian. RePEc:wei:journl:v:11:y:2021:i:2:p:236-254. Full description at Econpapers \|\| Download paper
2021	Relief, Recovery, and Revitalization Measures for Tourism and Hospitality Industry During Covid-19 Pandemic: Case Study From Taiwan. (2021). Jou, Wei-Ping ; Achyldurdyyeva, Jennet ; Wu, Li-Fan ; Jaw, Bih-Shiaw ; Foung, Wei-Ting. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211040805. Full description at Econpapers \|\| Download paper
2021	The economic reaction to non-pharmaceutical interventions during Covid-19. (2021). Cattaruzzo, Sebastiano ; Teruel, Mercedes ; Segarra-Blasco, Agusti. In: Economic Analysis and Policy. RePEc:eee:ecanpo:v:72:y:2021:i:c:p:592-608. Full description at Econpapers \|\| Download paper
2021	The Origin of Proactive Environmental Corporate Social Responsibility (ECSR) of Large Firms: Institutional EmbeddednessâDriven, Family Involvement-Promoted, or Resource-Dependent?. (2021). Wang, Xiaohong ; Hu, Shilei. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:3:p:1197-:d:485971. Full description at Econpapers \|\| Download paper
2021	The Influence of Hotel Employeesâ Perception of CSR on Organizational Commitment: The Moderating Role of Job Level. (2021). Ra, SO ; Han, Juyeon Rachel ; Oh, Kum-Sik. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12625-:d:679751. Full description at Econpapers \|\| Download paper
2021	Unleashing the Barriers to CSR Implementation in the SME Sector of a Developing Economy: A Thematic Analysis Approach. (2021). Ahmad, Naveed ; Naveed, Rana Tahir ; Mahmood, Asif ; Adnan, Mohammad ; Khalique, Muhammad ; Scholz, Miklas. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12710-:d:680992. Full description at Econpapers \|\| Download paper
2021	High-Commitment Work Practices and the Social Responsibility Issue: Interaction and Benefits. (2021). Balbastre-Benavent, Francisco ; Canet-Giner, Maria Teresa ; Revuelto-Taboada, Lorenzo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:2:p:459-:d:475496. Full description at Econpapers \|\| Download paper
2021	Gamification Practices in Museums. (2021). Erbay, Fethiye ; Cetin, Ozgul. In: Journal of Tourismology. RePEc:ist:iupjot:v:7:y:2021:i:2:p:265-276. Full description at Econpapers \|\| Download paper
2021	Nature-based solutions and their potential to attract the young generations. (2021). Bollani, Luigi ; Bertoldi, Bernardo ; Pattanaro, Giulio ; Giachino, Chiara ; Bonadonna, Alessandro. In: Land Use Policy. RePEc:eee:lauspo:v:101:y:2021:i:c:s026483772032514x. Full description at Econpapers \|\| Download paper
2021	Cruise transport service usage post COVID-19: The health belief model application. (2021). Wang, Xueqin ; Bai, Xiwen ; Bin, Muhammad Syukri ; Yuen, Kum Fai. In: Transport Policy. RePEc:eee:trapol:v:111:y:2021:i:c:p:185-196. Full description at Econpapers \|\| Download paper
2021	I need to touch it to buy it! How haptic information influences consumer shopping behavior across channels. (2021). Fuentes-Blasco, Maria ; de Canio, Francesca. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001351. Full description at Econpapers \|\| Download paper
2021	How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention. (2021). Trifu, Andreea ; Melero-Polo, Igucel ; Gao, Lily ; Cambra-Fierro, Jess. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001442. Full description at Econpapers \|\| Download paper
2021	Conceptualization of e-servicescapes in the fitness applications and wearable devices context: Multi-dimensions, consumer satisfaction, and behavioral intention. (2021). Kim, Minseong. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001284. Full description at Econpapers \|\| Download paper
2021	Does playing a video game really result in improvements in psychological well-being in the era of COVID-19?. (2021). Kim, Minseong. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001430. Full description at Econpapers \|\| Download paper
2021	Modeling consumer engagement on social networking sites: Roles of attitudinal and motivational factors. (2021). Elhai, Jon D ; Bonifield, Carolyn M ; Bailey, Ainsworth Anthony. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313564. Full description at Econpapers \|\| Download paper
2021	Using sentiment analysis in tourism research: A systematic, bibliometric, and integrative review. (2021). Domareski, Thays Cristina ; Manosso, Franciele Cristina. In: EconStor Open Access Articles and Book Chapters. RePEc:zbw:espost:243089. Full description at Econpapers \|\| Download paper
2021	Using sentiment analysis in tourism research: A systematic, bibliometric, and integrative review. (2021). Domareski, Thays Christina ; Franciele, Cristina. In: Post-Print. RePEc:hal:journl:hal-03373984. Full description at Econpapers \|\| Download paper
2021	The consumer decision journey: A literature review of the foundational models and theories and a future perspective. (2021). Gonalves, Helena Martins ; Santos, Susana. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:173:y:2021:i:c:s0040162521005503. Full description at Econpapers \|\| Download paper
2021	The Buffering Effects of SubordinatesÃ¢â¬â¢ Forgiveness and Communication Openness on Abusive Supervision and Voice Behavior. (2021). Mapiye, Francisca N ; Sun, Siwei ; Liu, Chenlin. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211041081. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	Understanding the Impact of Social Capital on the Innovation Performance of Construction Enterprises: Based on the Mediating Effect of Knowledge Transfer. (2021). Chang-Richards, Alice ; Zhao, Luwei ; Wang, Qinge ; Li, Hujun ; Zhang, Yuanyuan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:9:p:5099-:d:547818. Full description at Econpapers \|\| Download paper
2021	Dynamic Absorptive Capability and Innovation Performance: Evidence from Chinese Cities. (2021). Shi, Wentian ; Du, Debin ; Jiao, Meiqi ; Gui, Qinchang ; Hou, Chunguang. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:20:p:11460-:d:658247. Full description at Econpapers \|\| Download paper
2021	Person â Job Fit in Studentsâ Perspective and Its Consequences for Career Aspirations. (2021). Tokarz-Kocik, Anna ; Grobelna, Aleksandra. In: European Research Studies Journal. RePEc:ers:journl:v:xxiv:y:2021:i:4b:p:155-168. Full description at Econpapers \|\| Download paper
2021	Impact of Big Data and Artificial Intelligence on Industry: Developing a Workforce Roadmap for a Data Driven Economy. (2021). Swartz, Ethne ; Brennan-Tonetta, Peggy ; Jain, Rashmi ; Johnson, Marina ; Hill, Chelsey ; Mamonov, Stanislav ; Paolini, Jessica ; Silver, Deborah . In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:22:y:2021:i:3:d:10.1007_s40171-021-00272-y. Full description at Econpapers \|\| Download paper
2021	The Trajectory of Two Decades of Global Journal of Flexible Systems Management and Flexibility Research: A Bibliometric Analysis. (2021). Sushil, ; Evans, Stuart ; Dhir, Sanjay ; Singh, Shiwangi. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:22:y:2021:i:4:d:10.1007_s40171-021-00286-6. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	Modeling the effects of digital transformation in Indian manufacturing industry. (2021). Dhir, Sanjay ; Sharma, Meenakshi ; Singh, Shiwangi. In: Technology in Society. RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002384. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper

Recent citations

Recent citations received in 2021

Year	Citing document
2021	Demystifying knowledge hiding in academic roles in higher education. (2021). Bavik, Ali ; Bhattacharya, Ananya ; Creed, Andrew ; Zutshi, Ambika ; Sohal, Amrik. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:206-221. Full description at Econpapers \|\| Download paper
2021	The effect of employees politeness strategy and customer membership on customers perception of co-recovery and online post-recovery satisfaction. (2021). Xiao, Yan ; Su, Jiafu ; Yuan, Yafen ; Zhang, YU. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003064. Full description at Econpapers \|\| Download paper
2021	The Psychology behind Knowledge Hiding in an Organization. (2021). Takahashi, Yoshi ; Rezwan, Roksana Binte. In: Administrative Sciences. RePEc:gam:jadmsc:v:11:y:2021:i:2:p:57-:d:563589. Full description at Econpapers \|\| Download paper
2021	Nexus between Financial Development, Renewable Energy Consumption, Technological Innovations and CO 2 Emissions: The Case of India. (2021). Nizamani, Mir Muhammad ; Ali, Minhaj ; Qayyum, Muhammad ; Jahanger, Atif. In: Energies. RePEc:gam:jeners:v:14:y:2021:i:15:p:4505-:d:601700. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	Role of Non-Pharmaceutical Interventions for COVID-19 in Cruise Touristsâ Decision-Making Process: An Extended Model of Goal-Directed Behavior. (2021). Lee, Choong-Ki ; Youn, Hyo-Jin ; Xu, Wenjie. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:10:p:5552-:d:555696. Full description at Econpapers \|\| Download paper
2021	Employee Service Quality at Uzbekistani Halal Restaurants Amid the COVID-19 Pandemic. (2021). Ahn, Young-Joo ; Shokhsanam, Zoirova. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:10:p:5712-:d:558054. Full description at Econpapers \|\| Download paper
2021	The Effect of Abusive Supervision on Organizational Identification: A Moderated Mediation Analysis. (2021). Arici, Hasan Evrim ; Cengiz, Mustafa ; Arasli, Huseyin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8468-:d:603945. Full description at Econpapers \|\| Download paper
2021	The Structural Relationship among Perceived Service Quality, Perceived Value, and Customer Satisfaction-Focused on Starbucks Reserve Coffee Shops in Shanghai, China. (2021). Wang, Yaxi ; Yuan, Qing ; Ge, Yuhan ; Park, Keunsoo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8633-:d:607255. Full description at Econpapers \|\| Download paper
2021	The Role of Ethical Leadership in Managing Occupational Stress to Promote Innovative Work Behaviour: A Cross-Cultural Management Perspective. (2021). Yamoah, Fred A ; Ul, Adnan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:17:p:9608-:d:622492. Full description at Econpapers \|\| Download paper
2021	The Impact of Public-Private Partnership Investment in Energy and Technological Innovation on Ecological Footprint: The Case of Pakistan. (2021). Kirikkaleli, Dervis ; le Thanh, Tiep ; Memon, Javed Ahmed ; Chunling, LI ; Ali, Minhaj. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10085-:d:631861. Full description at Econpapers \|\| Download paper
2021	Power Brand Defense Up, My Friend! Stimulating Brand Defense through Digital Content Marketing. (2021). Lahuerta-Otero, Eva ; Aljarah, Ahmad ; Sawaftah, Dima ; al Jarah, Ahmad. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10266-:d:635224. Full description at Econpapers \|\| Download paper
2021	A Review of Research on Tourism Industry, Economic Crisis and Mitigation Process of the Loss: Analysis on Pre, During and Post Pandemic Situation. (2021). Paiano, Annarita ; Crovella, Tiziana ; Bhuiyan, Miraj Ahmed ; Alves, Helena. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10314-:d:636112. Full description at Econpapers \|\| Download paper
2021	The Effect of Food Safety-Related Attributes on Customer Satisfaction of Ready-to-Eat Foods at Hypermarkets. (2021). Wei, Yu-Ping. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10554-:d:641490. Full description at Econpapers \|\| Download paper
2021	Understanding the Factors Affecting Pro-Environment Behavior for City Rail Transport Usage: Territoriesâ Empirical EvidenceâMalaysia. (2021). Au Yong, Hui Nee ; Kalhoro, Maryam ; Spr, Charles Ramendran. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12483-:d:677251. Full description at Econpapers \|\| Download paper
2021	Examining Factors Influencing COVID-19 Vaccine Tourism for International Tourists. (2021). Ractham, Peter ; Chen, Charlie ; Kaewkitipong, Laddawan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12867-:d:684173. Full description at Econpapers \|\| Download paper
2021	Understanding Consumer Travel Behavior during COVID-19. (2021). Ali, Laiba ; Duan, Yachao ; Chen, Xianglan ; Ryu, Kisang. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:23:p:13330-:d:693100. Full description at Econpapers \|\| Download paper
2021	Antecedents of Purchase Intention at Starbucks in the Context of Covid-19 Pandemic. (2021). Song, Myungkeun ; Moon, Joonho ; Shim, Jimin ; Lee, Wonseok. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:1758-:d:494820. Full description at Econpapers \|\| Download paper
2021	Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea. (2021). Cha, Seong-Soo ; Lee, Jeungsun ; Kwak, Min-Kyu. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2755-:d:510102. Full description at Econpapers \|\| Download paper
2021	Uncovering knowledge on travel behaviour during COVID-19: a convergent parallel mixed-methods study in the context of Italy. (2021). Atzeni, Marcello ; Bregoli, Ilenia ; del Chiappa, Giacomo. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:4:d:10.1007_s43039-021-00036-7. Full description at Econpapers \|\| Download paper
2021	Analyzing Role of E-SERVQUAL Constructs for Post-pandemic Recovery of Indian Taxi Aggregator Services. (2021). Pandey, Neeraj ; Patwardhan, Avadhut Arun. In: International Journal of Global Business and Competitiveness. RePEc:spr:ijogbc:v:16:y:2021:i:1:d:10.1007_s42943-021-00042-8. Full description at Econpapers \|\| Download paper
2021	Tertiarization of the Economy in Russian Regions: Deindustrialization or Postindustrialization?. (2021). Zotova, M V ; Safronov, S G. In: Regional Research of Russia. RePEc:spr:rrorus:v:11:y:2021:i:3:d:10.1134_s2079970521030114. Full description at Econpapers \|\| Download paper

Recent citations received in 2020

Year	Citing document
2020	Risk adaptation: A continuous learning process in the context of unrepeatable phenomena. (2020). Pricin, Gabriel. In: Sociology and Social Work Review. RePEc:edr:sswrgl:v:4:y:2020:i:2:p:56-63. Full description at Econpapers \|\| Download paper
2020	Designing for Quality of life. (2020). Kim, Hyelin ; Berbekova, Adiyukh ; Uysal, Muzaffer. In: Annals of Tourism Research. RePEc:eee:anture:v:83:y:2020:i:c:s0160738320300888. Full description at Econpapers \|\| Download paper
2020	Valuation of coral reefs in Japan: Willingness to pay for conservation and the effect of information. (2020). Managi, Shunsuke ; Fujii, Masahiko ; Yamano, Hiroya ; Yoshida, Yumi ; Kumagai, Naoki H ; Takano, Kohei Takenaka ; Imamura, Kohei ; Nakashizuka, Tohru. In: Ecosystem Services. RePEc:eee:ecoser:v:46:y:2020:i:c:s221204162030108x. Full description at Econpapers \|\| Download paper
2020	Culture and International business research: A review and research agenda. (2020). Singh, Shiwangi ; Srivastava, Saurabh ; Dhir, Sanjay. In: International Business Review. RePEc:eee:iburev:v:29:y:2020:i:4:s0969593120300470. Full description at Econpapers \|\| Download paper
2020	Investigating the emerging COVID-19 research trends in the field of business and management: A bibliometric analysis approach. (2020). Gustafsson, Anders ; Verma, Surabhi. In: Journal of Business Research. RePEc:eee:jbrese:v:118:y:2020:i:c:p:253-261. Full description at Econpapers \|\| Download paper
2020	Bibliometric overview of the Technological Forecasting and Social Change journal: Analysis from 1970 to 2018. (2020). Sharma, Anuj ; Das, Mukunda V ; Dhir, Sanjay ; Singh, Shiwangi. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:154:y:2020:i:c:s0040162519305220. Full description at Econpapers \|\| Download paper
2020	. Full description at Econpapers \|\| Download paper
2020	. Full description at Econpapers \|\| Download paper
2020	An Empirical Investigation on Determinants of Sustainable Economic Growth. Lessons from Central and Eastern European Countries. (2020). Lucian, Gaban ; Mozi, Rathnaswamy Malar ; Ioan, Batrancea ; Mircea-Iosif, Rus ; Horia, Tulai ; Gheorghe, Fatacean. In: JRFM. RePEc:gam:jjrfmx:v:13:y:2020:i:7:p:146-:d:380959. Full description at Econpapers \|\| Download paper
2020	COVID-19 and Disruption in Management and Education Academics: Bibliometric Mapping and Analysis. (2020). Silva, Rui ; Franco, Mario ; Rodrigues, Margarida. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7362-:d:410479. Full description at Econpapers \|\| Download paper
2020	The Perception of CSR Activities in a Selected Segment of McDonaldâs Customers in the Czech Republic and Its Effect on Their Purchasing BehaviorâA Case Study. (2020). Vrbkova, Lucie ; Redl, Karel ; Hommerova, Dita ; Svoboda, Roman. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:20:p:8627-:d:430791. Full description at Econpapers \|\| Download paper
2020	Dismissals and Temporary Leaves in Romanian Companies in the Context of Low Demand and Cash Flow Problems during the COVID-19 Economic Lockdown. (2020). Ti, Silviu Mihail ; Netian, Tefan Andrei ; Turnea, Elena-Sabina ; Gu, Alexandra Luciana ; Vod, Ana Iolanda. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:21:p:8850-:d:434338. Full description at Econpapers \|\| Download paper
2020	The Role of HumanâMachine Interactive Devices for Post-COVID-19 Innovative Sustainable Tourism in Ho Chi Minh City, Vietnam. (2020). Duy, Nguyen Thien ; Vrana, Vasiliki ; Thanh, Nguyen Thi ; Das, Subhankar ; Mondal, Subhra R ; Dzung, Pham Tien ; Huy, Doan Xuan. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:22:p:9523-:d:445682. Full description at Econpapers \|\| Download paper
2020	Online Shopping Motives during the COVID-19 PandemicâLessons from the Crisis. (2020). Schewe, Gerhard ; Frommeyer, Britta ; Koch, Julia. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:24:p:10247-:d:458762. Full description at Econpapers \|\| Download paper
2020	Cause-Related Marketing and Purchase Intention toward Team-Licensed Products: Moderating Effects of Sport Consumersâ Altruism. (2020). Kim, Doo-Han ; Song, Hyun-Seok ; Baek, Woo-Yeul ; Byon, Kevin K. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:8:p:3183-:d:345688. Full description at Econpapers \|\| Download paper
2020	New Technologies in the Field of Tourist Guiding: Threat or Tool?. (2020). Sevenhuysen, Karina ; de la Harpe, Michelle. In: Journal of Tourismology. RePEc:ist:iupjot:v:6:y:2020:i:1:p:13-33. Full description at Econpapers \|\| Download paper
2020	Diagnosing the Organizational Culture of Rural Community Banks in Ghana and Its Effects on Their Financial Performance. (2020). Asaah, Beatrice L ; Luguterah, Austin W. In: Journal of Social Science Studies. RePEc:mth:jsss88:v:7:y:2020:i:2:p:86-114. Full description at Econpapers \|\| Download paper
2020	ADAPTING KNOWLEDGE MANAGEMENT STRATEGIES IN THE CONTEXT OF THE COVID-19 PANDEMIC. A PRELIMINARY OVERVIEW. (2020). Zbuchea, Alexandra ; Pinzaru, Florina. In: Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE. RePEc:rom:mancon:v:14:y:2020:i:1:p:307-318. Full description at Econpapers \|\| Download paper
2020	The Transformation of Governance System: A Decade Long Experience of Corporate Governance Using Meta-analysis. (2020). Gupta, CP ; Gulati, Khushboo. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:21:y:2020:i:3:d:10.1007_s40171-020-00244-8. Full description at Econpapers \|\| Download paper
2020	Hotel managersâ perceptions towards the use of robots: a mixed-methods approach. (2020). Ivanov, Stanislav ; Markova, Martina ; Seyitolu, Faruk. In: Information Technology & Tourism. RePEc:spr:infott:v:22:y:2020:i:4:d:10.1007_s40558-020-00187-x. Full description at Econpapers \|\| Download paper
2020	Impact of Covid-19 on Omans Construction Industry. (2020). Marey-Prez, Manuel ; al Amri, Tariq. In: Technium Social Sciences Journal. RePEc:tec:journl:v:9:y:2020:i:1:p:661-670. Full description at Econpapers \|\| Download paper
2020	. Full description at Econpapers \|\| Download paper
2020	Universalism values and organisational citizenship behaviour referring to employee perception of corporate social responsibility. (2020). Wioletta, Wereda ; Ivil, Stankeviit. In: Management & Marketing. RePEc:vrs:manmar:v:15:y:2020:i:2:p:302-325:n:10. Full description at Econpapers \|\| Download paper
2020	Do CSR activities increase organizational citizenship behavior among employees? Mediating role of affective commitment and job satisfaction. (2020). Salam, Javeria ; Khan, Komal Akram ; Jiang, Yushi ; Khaskheli, Asadullah ; Qureshi, Muhammad A ; Raza, Syed A. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:27:y:2020:i:6:p:2941-2955. Full description at Econpapers \|\| Download paper
2020	How does workplace bullying influence nursesÃ¢â¬â¢ abilities to provide patient care? A nurse perspective. (2020). Patrician, Patricia A ; Li, Peng ; Gillespie, Gordon L ; Swiger, Pauline A ; Ivankova, Nataliya V ; Anusiewicz, Colleen V. In: Journal of Clinical Nursing. RePEc:wly:jocnur:v:29:y:2020:i:21-22:p:4148-4160. Full description at Econpapers \|\| Download paper

Recent citations received in 2019

Year	Citing document
2019	Syrian Refugee Entrepreneurship in Turkey: Integration and the Use of Immigrant Capital in the Informal Economy. (2019). Atasu-Topcuolu, Reyhan. In: Social Inclusion. RePEc:cog:socinc:v:7:y:2019:i:4:p:200-210. Full description at Econpapers \|\| Download paper
2019	Estimating deception in consumer reviews based on extreme terms: Comparison analysis of open vs. closed hotel reservation platforms. (2019). Bergey, Paul K ; Kim, Moon-Yong ; Moon, Sangkil. In: Journal of Business Research. RePEc:eee:jbrese:v:102:y:2019:i:c:p:83-96. Full description at Econpapers \|\| Download paper
2019	Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences. (2019). Hollebeek, Linda D ; Ul, Jamid ; Rasool, Aaleya ; Khan, Imran ; Rahman, Zillur. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:50:y:2019:i:c:p:277-285. Full description at Econpapers \|\| Download paper
2019	The Identification of Opportunities for Innovations through Collecting Problems from Citizens. (2019). Kozlovskis, Konstantins ; Oganisjana, Karine. In: JOItmC. RePEc:gam:joitmc:v:5:y:2019:i:4:p:76-:d:270918. Full description at Econpapers \|\| Download paper
2019	Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality. (2019). Sung, Hye Jin ; Lee, Suk Won ; Mo, Hyeon. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:11:p:3141-:d:237013. Full description at Econpapers \|\| Download paper
2019	Intellectual Capital, Profitability, and Productivity: Evidence from Pakistani Financial Institutions. (2019). Haris, Muhammad ; Yao, Hongxing ; Shafique, Muhammad Aamir ; Javaid, Hafiz Mustansar ; Tariq, Gulzara. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:14:p:3842-:d:248307. Full description at Econpapers \|\| Download paper
2019	Public Support Agencies for Innovation in Multilevel Governance Systems: Exploring the Existence of Signs of Complementarity and Substitution. (2019). Guisado-Gonzalez, Manuel ; Vila-Alonso, Mercedes ; Gonzalez-Blanco, Jennifer. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:20:p:5778-:d:277827. Full description at Econpapers \|\| Download paper
2019	Sustainable Tourism in the Open Innovation Realm: A Bibliometric Analysis. (2019). Sepe, Fabiana ; del Gaudio, Giovanna ; della Corte, Valentina ; Sciarelli, Fabiana. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:21:p:6114-:d:283064. Full description at Econpapers \|\| Download paper
2019	Should Listed Banks Be Concerned with Intellectual Capital in Emerging Asian Markets? A Comparison between China and Pakistan. (2019). Haris, Muhammad ; Xu, Jian ; Yao, Hongxing. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:23:p:6582-:d:289470. Full description at Econpapers \|\| Download paper
2019	Intellectual Capital Performance of the Textile Industry in Emerging Markets: A Comparison with China and South Korea. (2019). Wang, Binghan ; Xu, Jian. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:8:p:2354-:d:224305. Full description at Econpapers \|\| Download paper
2019	The impact of coproducing services with clients on knowledge-intensive business servicesÃ¢â¬â¢ innovativeness. (2019). Chichkanov, Nikolay. In: HSE Working papers. RePEc:hig:wpaper:100sti2019. Full description at Econpapers \|\| Download paper
2019	Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework. (2019). Alkire, Linda ; Kabadayi, Sertan ; Puente, Ann Marie ; Wasieleski, David ; Livne-Tarandach, Reut ; Broad, Garrett M. In: Humanistic Management Journal. RePEc:spr:humman:v:4:y:2019:i:2:d:10.1007_s41463-019-00063-9. Full description at Econpapers \|\| Download paper

Recent citations received in 2018

Year	Citing document
2018	The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. (2018). van Tonder, Estelle ; de Beer, Leon Tielman ; Lisita, Inonge Theresa ; Saunders, Stephen graham . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:92-102. Full description at Econpapers \|\| Download paper
2018	Social Correlation of Professional Educational Services and Labor Market as a Vector of Successful Social and Economic Development. (2018). Rodionova, V I ; Ivashova, V A ; Shvachkina, L A. In: European Research Studies Journal. RePEc:ers:journl:v:xxi:y:2018:i:special2:p:285-293. Full description at Econpapers \|\| Download paper
2018	Role of Healthy Work Environments in Sustainability of Goal Achievement; Ethical Leadership, Intention to Sabotage, and Psychological Capital in Jordanian Universities. (2018). Atan, Tarik ; Altahat, Shadi Mohammad. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:10:p:3559-:d:173772. Full description at Econpapers \|\| Download paper
2018	. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	H	Cites
1	Sustainability / MDPI	58	516
2	Journal of Retailing and Consumer Services / Elsevier	40	221
3	Journal of Business Research / Elsevier	94	206
4			87
5	Service Business / Springer	16	84
6	Technological Forecasting and Social Change / Elsevier	55	53
7	SAGE Open / SAGE Publications	15	51
8	Annals of Tourism Research / Elsevier	29	35
9	The Service Industries Journal / Taylor & Francis Journals	25	32
10	Technology in Society / Elsevier	25	30
11	Post-Print / HAL	194	29