[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]
IF | AIF | CIF | IF5 | DOC | CDO | CIT | NCI | CCU | D2Y | C2Y | D5Y | C5Y | SC | %SC | CiY | II | AII | |
2007 | 0 | 0.46 | 0 | 0 | 20 | 20 | 119 | 0 | 0 | 0 | 0 | 0 | 0.2 | |||||
2008 | 0.1 | 0.49 | 0.13 | 0.1 | 25 | 45 | 114 | 6 | 6 | 20 | 2 | 20 | 2 | 1 | 16.7 | 3 | 0.12 | 0.23 |
2009 | 0.24 | 0.48 | 0.24 | 0.24 | 25 | 70 | 190 | 17 | 23 | 45 | 11 | 45 | 11 | 4 | 23.5 | 0 | 0.24 | |
2010 | 0.18 | 0.49 | 0.21 | 0.16 | 22 | 92 | 71 | 19 | 42 | 50 | 9 | 70 | 11 | 12 | 63.2 | 5 | 0.23 | 0.21 |
2011 | 0.36 | 0.52 | 0.46 | 0.27 | 23 | 115 | 172 | 53 | 95 | 47 | 17 | 92 | 25 | 42 | 79.2 | 8 | 0.35 | 0.24 |
2012 | 0.18 | 0.52 | 0.38 | 0.21 | 28 | 143 | 179 | 54 | 149 | 45 | 8 | 115 | 24 | 45 | 83.3 | 3 | 0.11 | 0.22 |
2013 | 0.35 | 0.56 | 0.36 | 0.28 | 36 | 179 | 183 | 65 | 214 | 51 | 18 | 123 | 34 | 38 | 58.5 | 2 | 0.06 | 0.24 |
2014 | 0.34 | 0.55 | 0.33 | 0.24 | 33 | 212 | 144 | 71 | 285 | 64 | 22 | 134 | 32 | 54 | 76.1 | 0 | 0.23 | |
2015 | 0.28 | 0.55 | 0.45 | 0.32 | 38 | 250 | 199 | 112 | 397 | 69 | 19 | 142 | 45 | 63 | 56.3 | 2 | 0.05 | 0.23 |
2016 | 0.25 | 0.53 | 0.4 | 0.37 | 10 | 260 | 43 | 104 | 501 | 71 | 18 | 158 | 58 | 14 | 13.5 | 0 | 0.21 | |
2017 | 0.58 | 0.54 | 0.56 | 0.55 | 40 | 300 | 161 | 169 | 670 | 48 | 28 | 145 | 80 | 74 | 43.8 | 0 | 0.22 | |
2018 | 0.5 | 0.55 | 0.71 | 0.52 | 34 | 334 | 167 | 237 | 907 | 50 | 25 | 157 | 81 | 118 | 49.8 | 8 | 0.24 | 0.24 |
2019 | 0.53 | 0.57 | 0.67 | 0.55 | 34 | 368 | 121 | 247 | 1154 | 74 | 39 | 155 | 86 | 135 | 54.7 | 4 | 0.12 | 0.23 |
2020 | 0.75 | 0.68 | 0.66 | 0.63 | 24 | 392 | 130 | 258 | 1412 | 68 | 51 | 156 | 99 | 84 | 32.6 | 4 | 0.17 | 0.32 |
2021 | 1.17 | 0.81 | 0.75 | 0.84 | 30 | 422 | 66 | 318 | 1730 | 58 | 68 | 142 | 119 | 128 | 40.3 | 8 | 0.27 | 0.3 |
2022 | 1.07 | 0.86 | 0.7 | 0.78 | 48 | 470 | 44 | 326 | 2057 | 54 | 58 | 162 | 127 | 123 | 37.7 | 11 | 0.23 | 0.26 |
2023 | 0.59 | 0.92 | 0.55 | 0.6 | 30 | 500 | 17 | 273 | 2330 | 78 | 46 | 170 | 102 | 116 | 42.5 | 12 | 0.4 | 0.27 |
IF: | Two years Impact Factor: C2Y / D2Y |
AIF: | Average Impact Factor for all series in RePEc in year y |
CIF: | Cumulative impact factor |
IF5: | Five years Impact Factor: C5Y / D5Y |
DOC: | Number of documents published in year y |
CDO: | Cumulative number of documents published until year y |
CIT: | Number of citations to papers published in year y |
NCI: | Number of citations in year y |
CCU: | Cumulative number of citations to papers published until year y |
D2Y: | Number of articles published in y-1 plus y-2 |
C2Y: | Cites in y to articles published in y-1 plus y-2 |
D5Y: | Number of articles published in y-1 until y-5 |
C5Y: | Cites in y to articles published in y-1 until y-5 |
SC: | selft citations in y to articles published in y-1 plus y-2 |
%SC: | Percentage of selft citations in y to articles published in y-1 plus y-2 |
CiY: | Cites in year y to documents published in year y |
II: | Immediacy Index: CiY / Documents. |
AII: | Average Immediacy Index for series in RePEc in year y |
# | Year | Title | Cited |
---|---|---|---|
1 | 2009 | User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers || Download paper | 54 |
2 | 2020 | âUntactâ: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2. Full description at Econpapers || Download paper | 49 |
3 | 2009 | Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers || Download paper | 47 |
4 | 2011 | Network collaboration and performance in the tourism sector. (2011). In, Julie ; Lee, Jason ; Ramayah, T. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers || Download paper | 35 |
5 | 2014 | The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Ribeirosoriano, Domingo ; Mas-Tur, Alicia. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers || Download paper | 31 |
6 | 2012 | Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers || Download paper | 26 |
7 | 2007 | The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers || Download paper | 23 |
8 | 2020 | Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8. Full description at Econpapers || Download paper | 23 |
9 | 2009 | Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Raposo, Mário ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers || Download paper | 22 |
10 | 2017 | The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Thuy, Pham Ngoc ; Tram, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers || Download paper | 22 |
11 | 2015 | Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung ; Lu, Ming-Tsang. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers || Download paper | 22 |
12 | 2009 | Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers || Download paper | 21 |
13 | 2013 | The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). del Bosque, Ignacio Rodriguez ; Martinez, Patricia ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers || Download paper | 21 |
14 | 2012 | The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Kim, Min-Su ; Jeon, Sunran . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers || Download paper | 20 |
15 | 2019 | Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9. Full description at Econpapers || Download paper | 20 |
16 | 2015 | Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers || Download paper | 19 |
17 | 2011 | How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212. Full description at Econpapers || Download paper | 18 |
18 | 2011 | Key service innovation drivers in the tourism sector: empirical evidence and managerial implications. (2011). MartÃÂnez-Ruiz, MarÃÂa Pilar ; Izquierdo-Yusta, Alicia ; Martinez-Ruiz, Maria ; Jimenez-Zarco, Ana . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:339-360. Full description at Econpapers || Download paper | 17 |
19 | 2015 | Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Olson, David ; Lee, Donhee ; Choi, Kanghwa. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers || Download paper | 17 |
20 | 2008 | Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers || Download paper | 17 |
21 | 2012 | Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59. Full description at Econpapers || Download paper | 17 |
22 | 2008 | What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers || Download paper | 17 |
23 | 2013 | Servitization and networking: large-scale survey findings on product-related services. (2013). Waser, B ; Maloca, S ; Lay, G ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers || Download paper | 16 |
24 | 2007 | Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139. Full description at Econpapers || Download paper | 16 |
25 | 2013 | Reversed servitization paths: a case analysis of two manufacturers. (2013). Holmstrom, Jan ; Brax, Saara ; Finne, Max . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537. Full description at Econpapers || Download paper | 16 |
26 | 2013 | Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers || Download paper | 16 |
27 | 2017 | Customer-to-customer interactions on customer citizenship behavior. (2017). Yoo, Jay Jaewon ; Ho, Jin. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7. Full description at Econpapers || Download paper | 15 |
28 | 2008 | Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale. (2008). Schoefer, Klaus ; Diamantopoulos, Adamantios. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:65-81. Full description at Econpapers || Download paper | 15 |
29 | 2020 | Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers || Download paper | 15 |
30 | 2018 | Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1. Full description at Econpapers || Download paper | 15 |
31 | 2012 | Frontline service employeesâ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Lee, Gyehee ; Choi, Chang ; Paek, Soyon ; Kim, Taegoo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526. Full description at Econpapers || Download paper | 15 |
32 | 2012 | Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Thuy, Pham ; Hau, LE. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155. Full description at Econpapers || Download paper | 15 |
33 | 2011 | The impact of diversity of innovation channels on innovation performance in service firms. (2011). Choi, Jeongil ; Park, Heejun. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers || Download paper | 15 |
34 | 2011 | Does technology make a difference? Evidence from Spanish hotels. (2011). Moliner-Velazquez, Beatriz ; Gil-Saura, Irene ; Ruiz-Molina, Maria-Eugenia . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers || Download paper | 14 |
35 | 2011 | Innovation management in service firms: a research agenda. (2011). Schilling, Annika ; Palm, Kristina ; Crevani, Lucia . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:177-193. Full description at Econpapers || Download paper | 14 |
36 | 2012 | The effects of motivations, trust, and privacy concern in social networking. (2012). Liu, Yu-Cheng ; Lin, Shi-Woei. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers || Download paper | 14 |
37 | 2008 | Services, growth poles and advanced economies. (2008). McKee, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107. Full description at Econpapers || Download paper | 14 |
38 | 2014 | Mobile application service networks: Appleâs App Store. (2014). Park, Yong Tae ; Kim, Ji Eun ; Lee, Hakyeon. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:1-27. Full description at Econpapers || Download paper | 13 |
39 | 2015 | Developing service innovation capability in the hotel industry. (2015). Tang, Ya-Yun ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113. Full description at Econpapers || Download paper | 13 |
40 | 2008 | Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers || Download paper | 13 |
41 | 2010 | Success factors of platform leadership in web 2.0 service business. (2010). Noh, Yonghwi ; Kim, Tae Wan ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103. Full description at Econpapers || Download paper | 12 |
42 | 2011 | The customisation framework for roadmapping product-service integration. (2011). Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo ; Geum, Youngjung. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236. Full description at Econpapers || Download paper | 12 |
43 | 2018 | Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Fu, Bin ; Xiao, Lin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0. Full description at Econpapers || Download paper | 12 |
44 | 2017 | The effect of self-checkout quality on customer satisfaction and repatronage in a retail context. (2017). Pedroso, Rui ; Fernandes, Teresa. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0302-9. Full description at Econpapers || Download paper | 12 |
45 | 2017 | HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2. Full description at Econpapers || Download paper | 12 |
46 | 2015 | Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Tan, Cheng ; Ahmad, Noor ; Nasurdin, Aizzat . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360. Full description at Econpapers || Download paper | 12 |
47 | 2018 | Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Soo Young. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x. Full description at Econpapers || Download paper | 11 |
48 | 2013 | The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Marimuthu, Malliga ; Ismail, Ishak ; Nikbin, Davoud. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435. Full description at Econpapers || Download paper | 11 |
49 | 2017 | Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth. (2017). Varela-Neira, Concepcion ; Iglesias, Victor ; Vazquez-Casielles, Rodolfo. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0311-8. Full description at Econpapers || Download paper | 11 |
50 | 2019 | Motivation triggers for customer participation in value co-creation. (2019). Hong, Soon-Goo ; Trimi, Silvana ; Palma, Freida C. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00395-w. Full description at Econpapers || Download paper | 11 |
# | Year | Title | Cited |
---|---|---|---|
1 | 2020 | âUntactâ: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2. Full description at Econpapers || Download paper | 36 |
2 | 2020 | Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8. Full description at Econpapers || Download paper | 14 |
3 | 2020 | Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers || Download paper | 11 |
4 | 2019 | Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9. Full description at Econpapers || Download paper | 9 |
5 | 2018 | A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. (2018). Muñoz-Leiva, Francisco ; Sanchez-Fernandez, J ; Muoz-Leiva, Francisco ; Liebana-Cabanillas, Francisco. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0336-7. Full description at Econpapers || Download paper | 9 |
6 | 2022 | Research trends in digital transformation in the service sector: a review based on network text analysis. (2022). Lee, Hong-Hee ; Rha, Jin Sung. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00481-0. Full description at Econpapers || Download paper | 9 |
7 | 2020 | Customersâ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness. (2020). Kim, Hyun Young ; Sung, Hye Jin ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00425-6. Full description at Econpapers || Download paper | 9 |
8 | 2021 | Product-service systems evolution in the era of Industry 4.0. (2021). Romero, David ; Cavalieri, Sergio ; Rondini, Alice ; Bigdeli, Ali Z ; Pezzotta, Giuditta ; Boucher, Xavier ; Gaiardelli, Paolo ; Jussen, Philipp ; Zaki, Mohamed ; Larsson, Tobias ; Wuest, Thorsten ; Wiesner, Stefan ; Bertoni, Marco ; Jarrahi, Farnaz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9. Full description at Econpapers || Download paper | 9 |
9 | 2017 | The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Thuy, Pham Ngoc ; Tram, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers || Download paper | 8 |
10 | 2018 | Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Fu, Bin ; Xiao, Lin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0. Full description at Econpapers || Download paper | 8 |
11 | 2020 | Correction to: Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00429-2. Full description at Econpapers || Download paper | 8 |
12 | 2023 | Digital transformation trends in service industries. (2023). Lee, Donhee ; Marasini, Durga Prasad ; Chin, Heesoo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00516-6. Full description at Econpapers || Download paper | 7 |
13 | 2012 | Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers || Download paper | 7 |
14 | 2018 | Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1. Full description at Econpapers || Download paper | 7 |
15 | 2009 | User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers || Download paper | 7 |
16 | 2020 | The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations. (2020). Lopez-Sanchez, Maria Jose ; Mas-Tur, Alicia ; Belso-Martinez, Jose Antonio. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00421-w. Full description at Econpapers || Download paper | 7 |
17 | 2021 | Industrial linkage and spillover effects of the logistics service industry: an inputâoutput analysis. (2021). Trimi, Silvana ; Lee, Sang-Gun ; Kim, Yong-Jeong. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00440-1. Full description at Econpapers || Download paper | 6 |
18 | 2019 | Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types. (2019). Park, Myeong-Cheol ; Libaque-Saenz, Christian Fernando ; Kim, Eun Hye. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0384-7. Full description at Econpapers || Download paper | 6 |
19 | 2020 | Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic. (2020). Shin, Matthew Minsuk ; Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00424-7. Full description at Econpapers || Download paper | 5 |
20 | 2017 | Customer-to-customer interactions on customer citizenship behavior. (2017). Yoo, Jay Jaewon ; Ho, Jin. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7. Full description at Econpapers || Download paper | 5 |
21 | 2021 | Segmenting customers according to online word-of-mouth about hotels. (2021). Gil-Saura, Irene ; Fuentes-Blasco, Maria ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00435-4. Full description at Econpapers || Download paper | 5 |
22 | 2017 | Effects of social media on consumersâ purchase decisions: evidence from Taobao. (2017). Kim, Byoungsoo ; Kwahk, Kee-Young. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0331-4. Full description at Econpapers || Download paper | 5 |
23 | 2018 | Strategic alternatives for tourism companies to overcome times of crisis. (2018). Llach, Josep ; del Mar, Maria ; Bremser, Kerstin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0344-7. Full description at Econpapers || Download paper | 5 |
24 | 2019 | Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view. (2019). Chiu, Pei-Chun ; Cheng, Min-Jhih ; Hung, Shiu-Wan. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0364-y. Full description at Econpapers || Download paper | 5 |
25 | 2012 | Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59. Full description at Econpapers || Download paper | 5 |
26 | 2010 | Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention. (2010). Noh, Yonghwi ; Lee, Chongho ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:155-166. Full description at Econpapers || Download paper | 5 |
27 | 2018 | Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Soo Young. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x. Full description at Econpapers || Download paper | 5 |
28 | 2011 | Innovation and imitation effects in Metaverse service adoption. (2011). Kang, Mincheol ; Byun, Won ; Trimi, Silvana ; Lee, Sang-Gun. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:155-172. Full description at Econpapers || Download paper | 5 |
29 | 2011 | Network collaboration and performance in the tourism sector. (2011). In, Julie ; Lee, Jason ; Ramayah, T. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers || Download paper | 5 |
30 | 2015 | Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Olson, David ; Lee, Donhee ; Choi, Kanghwa. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers || Download paper | 5 |
31 | 2009 | Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers || Download paper | 5 |
32 | 2017 | The effect of self-checkout quality on customer satisfaction and repatronage in a retail context. (2017). Pedroso, Rui ; Fernandes, Teresa. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0302-9. Full description at Econpapers || Download paper | 5 |
33 | 2022 | Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods. (2022). Hwang, Hansol ; Hur, Won-Moo ; Shin, Yuhyung. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-021-00456-7. Full description at Econpapers || Download paper | 5 |
34 | 2018 | A network text analysis of published papers in service business, 2007â2017: research trends in the service sector. (2018). Rha, Jin Sung ; Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0377-6. Full description at Econpapers || Download paper | 5 |
35 | 2018 | Impact of operational innovations on customer loyalty in the healthcare sector. (2018). Lee, Donhee ; Hong, Kwan Soo. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0355-4. Full description at Econpapers || Download paper | 5 |
36 | 2021 | The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam. (2021). Nguyen, Tam ; Hoang, Thinh ; Truong, Ngan Tuyet. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00441-0. Full description at Econpapers || Download paper | 5 |
37 | 2014 | Determinates of financial behavior: insights into consumer money attitudes and financial literacy. (2014). Ke, Sheng-Chen ; Shih, Tsui-Yii . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:2:p:217-238. Full description at Econpapers || Download paper | 5 |
38 | 2021 | The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services. (2021). Flavián, Carlos ; Perez-Rueda, Alfredo ; Flavian, Carlos ; Casalo, Luis V ; Belanche, Daniel. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00432-7. Full description at Econpapers || Download paper | 5 |
39 | 2017 | Aggregate consumer ratings and booking intention: the role of brand image. (2017). Sellers-Rubio, Ricardo ; Perez-Naranjo, Leonor M ; Casado-Diaz, Ana B. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0319-0. Full description at Econpapers || Download paper | 4 |
40 | 2012 | The effects of motivations, trust, and privacy concern in social networking. (2012). Liu, Yu-Cheng ; Lin, Shi-Woei. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers || Download paper | 4 |
41 | 2018 | Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working. (2018). Kaulio, Matti ; Palacios, Miguel ; Grijalvo, Mercedes ; Manca, Claudia. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0359-0. Full description at Econpapers || Download paper | 4 |
42 | 2019 | The industrial impact and competitive advantage of Chinaâs ICT industry. (2019). Kong, Myungjai ; Lee, Sang-Gun ; Li, Yongfei. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0368-7. Full description at Econpapers || Download paper | 4 |
43 | 2013 | Servitization and networking: large-scale survey findings on product-related services. (2013). Waser, B ; Maloca, S ; Lay, G ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers || Download paper | 4 |
44 | 2013 | The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). del Bosque, Ignacio Rodriguez ; Martinez, Patricia ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers || Download paper | 4 |
45 | 2015 | Marketing tradition-bound products through storytelling: a case study of a Japanese sake brewery. (2015). Shin, Woo-Jin ; Lee, Yong-Sook. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:281-295. Full description at Econpapers || Download paper | 4 |
46 | 2021 | Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine. (2021). Yu, Jing ; Ma, Mu-Lan ; Wang, Kuo-Yan. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00445-w. Full description at Econpapers || Download paper | 4 |
47 | 2020 | Determinants of social commerce adoption in an emerging economy. (2020). Noh, Mi Jin ; Kim, Yang Sok ; Rahman, Tazizur ; Lee, Choong Kwon . In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00427-4. Full description at Econpapers || Download paper | 4 |
48 | 2013 | Crowdsourcing and open source software participation. (2013). Rosacker, Kirsten ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:499-511. Full description at Econpapers || Download paper | 4 |
49 | 2009 | Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers || Download paper | 4 |
50 | 2014 | Managing internal stakeholdersâ views of corporate reputation. (2014). Davies, Gary ; Martinez-Leon, Inocencia ; Olmedo-Cifuentes, Isabel. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:83-111. Full description at Econpapers || Download paper | 4 |
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2023 | Demand management for attended home deliveryâA literature review. (2023). Fleischmann, Moritz ; Agatz, Niels ; Kohler, Charlotte ; Wassmuth, Katrin. In: European Journal of Operational Research. RePEc:eee:ejores:v:311:y:2023:i:3:p:801-815. Full description at Econpapers || Download paper | |
2023 | Motivations and attitudes towards consulting eWOM when booking accommodation. (2023). Gil-Saura, Irene ; Fuentes-Blasco, Maria ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00533-z. Full description at Econpapers || Download paper | |
2023 | A Fuzzy-Based Analysis of the Mediating Factors Affecting Sustainable Purchase Intentions of Smartphones: The Case of Two Brands in Two Asian Countries. (2023). Arya, Varsha ; Gupta, Brij B ; Moslehpour, Massoud. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:12:p:9396-:d:1168776. Full description at Econpapers || Download paper | |
2023 | The limited regional employment benefits of XXL-logistics centres in the Netherlands. (2023). van Oort, Frank ; van Haaren, Jeroen ; Nefs, Merten. In: Journal of Transport Geography. RePEc:eee:jotrge:v:109:y:2023:i:c:s0966692323000753. Full description at Econpapers || Download paper | |
2023 | A study on forward and backward linkage effects in South Koreas telecom industry across generations. (2023). Lee, Sang-Gun ; Jun, Sung-Youl ; Yang, Chang-Gyu ; Choe, Hyoung-Seon. In: Telecommunications Policy. RePEc:eee:telpol:v:47:y:2023:i:8:s030859612300126x. Full description at Econpapers || Download paper | |
2023 | The Development of Green Bond in Developing Countries: Insights from Southeast Asia Market Participants. (2023). Doan, Duong Thuy ; Thi, Loan Quynh ; Nguyen, Duy Thanh ; Hoang, Thinh Gia. In: The European Journal of Development Research. RePEc:pal:eurjdr:v:35:y:2023:i:1:d:10.1057_s41287-022-00515-3. Full description at Econpapers || Download paper | |
2023 | Sustainable Tourism in the Post-COVID-19 Era: Investigating the Effect of Green Practices on Hotels Attributes and Customer Preferences in Budapest, Hungary. (2023). David, Lorant Denes ; Zhu, Kai ; Pataki, Laszlo ; Lakner, Zoltan ; Bujdoso, Zoltan ; Alreahi, Mahmoud ; Kabil, Moaaz. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:15:p:11859-:d:1208624. Full description at Econpapers || Download paper | |
2023 | Live support by chatbots with artificial intelligence: A future research agenda. (2023). Troise, Ciro ; Camilleri, Mark Anthony. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00513-9. Full description at Econpapers || Download paper | |
2023 | ||
2023 | Is the hotel industry really committed to the environment? Answering using the business models framework. (2023). Garcia-Pintos, Adela ; Martinez-Senra, Ana I ; Quintas, Maria A. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00522-2. Full description at Econpapers || Download paper | |
2023 | Using nonradial metafrontier data envelopment analysis to evaluate the metatechnology and metafactor ratios for the Taiwanese hotel industry. (2023). Chen, Hsiaoyin ; Huang, Chinwei. In: Managerial and Decision Economics. RePEc:wly:mgtdec:v:44:y:2023:i:4:p:1904-1919. Full description at Econpapers || Download paper | |
2023 | Segmenting travellers of luxury destinations in a post-pandemic era. (2023). Nabi, Nazia. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00541-z. Full description at Econpapers || Download paper | |
2023 | Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations. (2023). Cuenca, Antonio ; Perez-Cabaero, Carmen ; Ruiz, Carla ; Bigne, Enrique. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00524-0. Full description at Econpapers || Download paper | |
2023 | Transforming data into information for smart services: integration of morphological analysis and text mining. (2023). Trimi, Silvana ; Kim, Minjun. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00526-y. Full description at Econpapers || Download paper | |
2023 | O2O switching determinants and successful drivers in omnichannel retailing services. (2023). Wu, Pei-Ju. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00540-0. Full description at Econpapers || Download paper | |
2023 | How monetization mechanisms in mobile games influence consumersâ identity extensions. (2023). Kultima, Annakaisa ; Harviainen, Tuomas J ; Lehtonen, Miikka J. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00518-4. Full description at Econpapers || Download paper | |
2023 | The effect of subscription relational bond on customer engagement and stickiness in podcast: the moderating role of social connectedness. (2023). Keng, Ching-Jui ; Chen, Yu-Hsin. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00538-8. Full description at Econpapers || Download paper | |
2023 | Perceived value of AI-based recommendations? service: the case of voice assistants. (2023). Casalo, Luis V ; Akdim, K. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00527-x. Full description at Econpapers || Download paper | |
2023 | On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy. (2023). Ghali, Zohra ; Garrouch, Karim. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001431. Full description at Econpapers || Download paper | |
2023 | Customer showrooming behavior, customer orientation, and emotional labor: Sales control as a moderator. (2023). Hur, Won-Moo ; Park, Hye Won. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:72:y:2023:i:c:s0969698923000152. Full description at Econpapers || Download paper | |
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2023 | Driving intrapreneurial behavior through high-performance work systems. (2023). Revuelto-Taboada, Lorenzo ; Portalanza-Chavarria, Alexandra. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:19:y:2023:i:2:d:10.1007_s11365-023-00848-3. Full description at Econpapers || Download paper | |
2023 | Exploring the antecedents of customersâ willingness to use service robots in restaurants. (2023). Anaya-Sanchez, Rafael ; Rejon-Guardia, Francisco ; Molinillo, Sebastian. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00509-5. Full description at Econpapers || Download paper | |
2023 | Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support. (2023). Cedeo-Alejandro, Fernando ; Portalanza-Chavarria, Alexandra ; Revuelto-Taboada, Lorenzo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00539-7. Full description at Econpapers || Download paper | |
2023 | Driving circular tourism pathways in the post-pandemic period: a research roadmap. (2023). Torrejon-Ramos, Maria ; Medina-Salgado, Maria-Sonia ; Alonso-Muoz, Sara ; Gonzalez-Sanchez, Rocio. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00537-9. Full description at Econpapers || Download paper | |
2023 | User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay. (2023). Shum, Connie ; Shin, Minsuk M ; Jung, Seunghye ; Fogliasso, Christine E ; Lee, Sang-Heui. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00534-y. Full description at Econpapers || Download paper | |
2023 | Can robots recover a service using interactional justice as employees do? A literature review-based assessment. (2023). Dorofeev, Nikita ; Remisch, David ; Lajante, Mathieu. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00525-z. Full description at Econpapers || Download paper | |
2023 | Does destination advertisement affect travel motivation, emotion regulation, and visit intention formation?. (2023). Fan, Chia-Hua ; Tan, Wee-Kheng. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00531-1. Full description at Econpapers || Download paper | |
2023 | How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector. (2023). Gu, Vicky Ching. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00523-1. Full description at Econpapers || Download paper | |
2023 | Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic. (2023). Liu, Feng ; Fang, Mingjie. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00535-x. Full description at Econpapers || Download paper | |
2023 | Digital Transformation and Competitive Advantage in the Service Sector: A Moderated-Mediation Model. (2023). Abu-Alsondos, Ibrahim A ; Aldehayyat, Jehad ; Almohtaseb, Ahmad ; Shehadeh, Maha. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:3:p:2077-:d:1043654. Full description at Econpapers || Download paper | |
2023 | Applying Industry 4.0 technologies for the sustainability of small service enterprises. (2023). Kumar, Gopal ; Pandya, Darshan. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00507-7. Full description at Econpapers || Download paper | |
2023 | Digital transformation trends in service industries. (2023). Lee, Donhee ; Marasini, Durga Prasad ; Chin, Heesoo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00516-6. Full description at Econpapers || Download paper | |
2023 | Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models. (2023). Liard, Marine ; Matthews, Judy ; Benhayoun, Lamiae ; Le-Dain, Marie-Anne. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00520-4. Full description at Econpapers || Download paper | |
2023 | Development of a citizen participation public service innovation model based on smart governance. (2023). Lee, Donhee ; Hong, Soon Goo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00536-w. Full description at Econpapers || Download paper | |
2023 | Abusive Supervision and Individual, Organizational Citizenship Behaviour: Exploring the Mediating Effect of Employee Well-Being in the Hospitality Sector. (2023). Ali, Hyder ; Mozammel, Soleman ; Almaamari, Qais ; Alzgool, Mahmoud ; Imroz, Sohel M. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:4:p:2903-:d:1059096. Full description at Econpapers || Download paper | |
2023 | Supervisor incivility and frontline employeesââ¬â¢ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis. (2023). Shin, Yuhyung ; Gaan, Niharika. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000942. Full description at Econpapers || Download paper | |
2023 | Artificial intelligence enabling circular business model innovation in digital servitization: Conceptualizing dynamic capabilities, AI capacities, business models and effects. (2023). Parida, Vinit ; Sjodin, David ; Kohtamaki, Marko. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s0040162523005887. Full description at Econpapers || Download paper | |
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2023 | Analyzing the Influence of eWOM on Customer Perception of Value and Brand Love in Hospitality Enterprise. (2023). Saleh, Mahmoud I ; Helal, Mohamed Y ; Hassan, Thowayeb H ; Alshreef, Mohamed A ; Salem, Amany E ; Al-Saify, Hassan N ; Elshawarbi, Nabila N ; Alrefae, Wael M ; Tatiana, Palei. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:9:p:7286-:d:1134428. Full description at Econpapers || Download paper | |
2023 | A Methodological Framework for Developing a Smart-Tourism Destination in the Southeastern AdriaticâIonian Area. (2023). Hysa, Eglantina ; Maruccia, Ylenia ; Ndou, Valentina. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:3:p:2057-:d:1043341. Full description at Econpapers || Download paper | |
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2023 | Intertwining innovation and business networks for sustainable agricultural systems: A case study of carbon-neutral beef. (2023). Alencar, Raissa ; Santos, Jose Novais ; Mota, Joao. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:190:y:2023:i:c:s0040162523001142. Full description at Econpapers || Download paper | |
2023 | Towards becoming a service-dominant enterprise: an actor engagement perspective. (2023). Tu, Pei-Yun ; Huang, Chao-Chin ; Chou, Hsin-Hui. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00532-0. Full description at Econpapers || Download paper | |
2023 | Social Entrepreneurship and Social Capital: A Review of Impact Research. (2023). Thomakis, Zafeirios ; Karakitsiou, Athanasia ; Daskalopoulou, Irene. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:6:p:4787-:d:1091011. Full description at Econpapers || Download paper | |
2023 | Mapping the Knowledge Structure and Unveiling the Research Trends in Social Entrepreneurship and Inclusive Development: A Bibliometric Analysis. (2023). Alarifi, Ghadah ; Bansal, Rohit ; Aggarwal, Deepanshi ; Satar, Mir Shahid. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:7:p:5626-:d:1105095. Full description at Econpapers || Download paper |
Year | Citing document | |
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2023 | Examining the impact of service robot communication styles on customer intimacy following service failure. (2023). Park, Heejun ; Cho, Youngju ; Yoo, Joon Woo. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002588. Full description at Econpapers || Download paper | |
2023 | A counterfactual thinking perspective of moral licensing effect in machine-driven communication: An example of natural language processing chatbot developed based on WeChat API. (2023). Ma, Wenbin ; Xie, Yibo ; Wang, Yihuan ; Tong, Zelin ; Ren, Zhouqi. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s004016252300611x. Full description at Econpapers || Download paper | |
2023 | A study on forward and backward linkage effects in South Koreas telecom industry across generations. (2023). Lee, Sang-Gun ; Jun, Sung-Youl ; Yang, Chang-Gyu ; Choe, Hyoung-Seon. In: Telecommunications Policy. RePEc:eee:telpol:v:47:y:2023:i:8:s030859612300126x. Full description at Econpapers || Download paper | |
2023 | The Effect of Color Saturation of Travel Pictures on Consumer Appeal. (2023). You, Jiwang ; Zhu, Hong ; Chen, Yuting ; Lin, LI. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:19:p:14503-:d:1254037. Full description at Econpapers || Download paper | |
2023 | Frontline Employeesâ Empathy in Service Recovery: a Systematic Literature Review and Agenda for the Future. (2023). Remisch, David ; Lajante, Mathieu. In: Customer Needs and Solutions. RePEc:spr:custns:v:10:y:2023:i:1:d:10.1007_s40547-023-00137-8. Full description at Econpapers || Download paper | |
2023 | Key concepts in artificial intelligence and technologies 4.0 in services. (2023). Flavian, Carlos ; Belanche, Daniel ; Belk, Russell W. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00528-w. Full description at Econpapers || Download paper | |
2023 | Development of a citizen participation public service innovation model based on smart governance. (2023). Lee, Donhee ; Hong, Soon Goo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00536-w. Full description at Econpapers || Download paper |
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2022 | Spatial Peer Effect of Enterprisesâ Digital Transformation: Empirical Evidence from Spatial Autoregressive Models. (2022). Pan, Xiaozhen ; Xu, Gengxi ; Zhu, Nina. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12576-:d:932464. Full description at Econpapers || Download paper | |
2022 | Workplace incivility and intention to quit among Civil Servants. The moderating role of gender . (2022). Gadi, Paul Dung. In: GATR Journals. RePEc:gtr:gatrjs:gjbssr617. Full description at Econpapers || Download paper | |
2022 | Influence of undergraduate experience on alumni loyalty to their alma mater in the Tanzaniaââ¬â¢s higher education context. (2022). Bwemelo, Gordian S ; Magasi, Chacha. In: International Journal of Research in Business and Social Science (2147-4478). RePEc:rbs:ijbrss:v:11:y:2022:i:4:p:333-341. Full description at Econpapers || Download paper | |
2022 | An Analysis of Cause-Related and Social Marketing Strategies in the South African Sport Management Industry. (2022). Knott, Brendon ; Duffett, Rodney ; Moyo, Talent. In: SAGE Open. RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221108181. Full description at Econpapers || Download paper | |
2022 | Entrepreneurial behaviors that shape performance in small family and non-family hotels during times of crisis. (2022). Duda, Joanna ; Glinka, Beata ; Barbosa, Belem ; Suder, Marcin ; Kusa, Rafa. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:18:y:2022:i:4:d:10.1007_s11365-022-00812-7. Full description at Econpapers || Download paper | |
2022 | B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context. (2022). Shockley, Jeff ; Przyczynski, Renato ; Teixeira, Rafael . In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-022-00498-5. Full description at Econpapers || Download paper | |
2022 | Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective. (2022). Lin, Heng-Yu ; Wu, Po-Han ; Shen, Yung-Cheng ; Chou, Cindy Yunhsin. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00505-9. Full description at Econpapers || Download paper | |
2022 | A systematic literature review of women in social entrepreneurship. (2022). Yoo, Hanna ; Jeong, Euibeom. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00512-w. Full description at Econpapers || Download paper |
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2021 | DESTINATION MANAGEMENT ORGANIZATIONS: A SYSTEMATIZATION OF RECENT LITERATURE WITH A FOCUS ON NEW RESEARCH TRENDS. (2021). Dinu, Alexandra Cristina ; Triandafil, Adina Andra. In: Cactus - The tourism journal for research, education, culture and soul. RePEc:bum:cactus:v:3:y:2021:i:2:p:56-63. Full description at Econpapers || Download paper | |
2021 | Servitization through open service innovation in family firms: Exploring the ability-willingness paradox. (2021). de Massis, Alfredo ; Rondi, Emanuela ; Kraus, Sascha. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:436-444. Full description at Econpapers || Download paper | |
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2021 | Destination Brand Experience: A Study Case in Touristic Context of the Peneda-Gerês National Park. (2021). Almeida, Nuno ; Carvalho, Paulo ; Martins, Hugo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:11569-:d:660313. Full description at Econpapers || Download paper | |
2021 | Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel. (2021). Chang, Ya-Yuan ; Chen, Xiaolian ; Wu, Hung-Che. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00454-9. Full description at Econpapers || Download paper | |
2021 | Understanding customer-centric socialization in tourism services. (2021). Li, Eldon Y ; Thi, Hoa Pham ; Yen, Hsiuju Rebecca . In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00463-8. Full description at Econpapers || Download paper |
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2020 | Analysis for Growth Potential in Response to Changes in the Online Food Market. (2020). Kim, Jonghwa. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:11:p:4386-:d:363620. Full description at Econpapers || Download paper | |
2020 | Customersâ psychological ownership toward the third place. (2020). Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00418-5. Full description at Econpapers || Download paper | |
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2020 | Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers || Download paper |