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Citation Profile [Updated: 2024-11-03 20:16:59]
5 Years H Index
17
Impact Factor (IF)
0.59
5 Years IF
0.6
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2007 0 0.46 0 0 20 20 119 0 0 0 0 0 0.2
2008 0.1 0.49 0.13 0.1 25 45 114 6 6 20 2 20 2 1 16.7 3 0.12 0.23
2009 0.24 0.48 0.24 0.24 25 70 190 17 23 45 11 45 11 4 23.5 0 0.24
2010 0.18 0.49 0.21 0.16 22 92 71 19 42 50 9 70 11 12 63.2 5 0.23 0.21
2011 0.36 0.52 0.46 0.27 23 115 172 53 95 47 17 92 25 42 79.2 8 0.35 0.24
2012 0.18 0.52 0.38 0.21 28 143 179 54 149 45 8 115 24 45 83.3 3 0.11 0.22
2013 0.35 0.56 0.36 0.28 36 179 183 65 214 51 18 123 34 38 58.5 2 0.06 0.24
2014 0.34 0.55 0.33 0.24 33 212 144 71 285 64 22 134 32 54 76.1 0 0.23
2015 0.28 0.55 0.45 0.32 38 250 199 112 397 69 19 142 45 63 56.3 2 0.05 0.23
2016 0.25 0.53 0.4 0.37 10 260 43 104 501 71 18 158 58 14 13.5 0 0.21
2017 0.58 0.54 0.56 0.55 40 300 161 169 670 48 28 145 80 74 43.8 0 0.22
2018 0.5 0.55 0.71 0.52 34 334 167 237 907 50 25 157 81 118 49.8 8 0.24 0.24
2019 0.53 0.57 0.67 0.55 34 368 121 247 1154 74 39 155 86 135 54.7 4 0.12 0.23
2020 0.75 0.68 0.66 0.63 24 392 130 258 1412 68 51 156 99 84 32.6 4 0.17 0.32
2021 1.17 0.81 0.75 0.84 30 422 66 318 1730 58 68 142 119 128 40.3 8 0.27 0.3
2022 1.07 0.86 0.7 0.78 48 470 44 326 2057 54 58 162 127 123 37.7 11 0.23 0.26
2023 0.59 0.92 0.55 0.6 30 500 17 273 2330 78 46 170 102 116 42.5 12 0.4 0.27
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

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54
22020“Untact”: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2.

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49
32009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

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47
42011Network collaboration and performance in the tourism sector. (2011). In, Julie ; Lee, Jason ; Ramayah, T. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

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35
52014The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Ribeirosoriano, Domingo ; Mas-Tur, Alicia. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63.

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31
62012Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26.

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26
72007The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5.

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23
82020Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8.

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23
92009Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index. (2009). Raposo, Mário ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100.

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22
102017The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Thuy, Pham Ngoc ; Tram, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4.

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22
112015Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung ; Lu, Ming-Tsang. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565.

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22
122009Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13.

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21
132013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). del Bosque, Ignacio Rodriguez ; Martinez, Patricia ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

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21
142012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment. (2012). Kim, Min-Su ; Jeon, Sunran . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295.

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20
152019Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9.

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20
162015Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40.

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19
172011How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212.

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18
182011Key service innovation drivers in the tourism sector: empirical evidence and managerial implications. (2011). Martínez-Ruiz, María Pilar ; Izquierdo-Yusta, Alicia ; Martinez-Ruiz, Maria ; Jimenez-Zarco, Ana . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:339-360.

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17
192015Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Olson, David ; Lee, Donhee ; Choi, Kanghwa. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160.

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17
202008Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185.

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17
212012Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59.

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17
222008What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15.

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17
232013Servitization and networking: large-scale survey findings on product-related services. (2013). Waser, B ; Maloca, S ; Lay, G ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82.

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16
242007Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139.

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16
252013Reversed servitization paths: a case analysis of two manufacturers. (2013). Holmstrom, Jan ; Brax, Saara ; Finne, Max . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537.

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16
262013Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398.

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16
272017Customer-to-customer interactions on customer citizenship behavior. (2017). Yoo, Jay Jaewon ; Ho, Jin. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7.

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15
282008Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale. (2008). Schoefer, Klaus ; Diamantopoulos, Adamantios. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:65-81.

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15
292020Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3.

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15
302018Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1.

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15
312012Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Lee, Gyehee ; Choi, Chang ; Paek, Soyon ; Kim, Taegoo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526.

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15
322012Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Thuy, Pham ; Hau, LE. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155.

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15
332011The impact of diversity of innovation channels on innovation performance in service firms. (2011). Choi, Jeongil ; Park, Heejun. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294.

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15
342011Does technology make a difference? Evidence from Spanish hotels. (2011). Moliner-Velazquez, Beatriz ; Gil-Saura, Irene ; Ruiz-Molina, Maria-Eugenia . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12.

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14
352011Innovation management in service firms: a research agenda. (2011). Schilling, Annika ; Palm, Kristina ; Crevani, Lucia . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:177-193.

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14
362012The effects of motivations, trust, and privacy concern in social networking. (2012). Liu, Yu-Cheng ; Lin, Shi-Woei. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424.

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14
372008Services, growth poles and advanced economies. (2008). McKee, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107.

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14
382014Mobile application service networks: Apple’s App Store. (2014). Park, Yong Tae ; Kim, Ji Eun ; Lee, Hakyeon. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:1-27.

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13
392015Developing service innovation capability in the hotel industry. (2015). Tang, Ya-Yun ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113.

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13
402008Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126.

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13
412010Success factors of platform leadership in web 2.0 service business. (2010). Noh, Yonghwi ; Kim, Tae Wan ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103.

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12
422011The customisation framework for roadmapping product-service integration. (2011). Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo ; Geum, Youngjung. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236.

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12
432018Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Fu, Bin ; Xiao, Lin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0.

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12
442017The effect of self-checkout quality on customer satisfaction and repatronage in a retail context. (2017). Pedroso, Rui ; Fernandes, Teresa. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0302-9.

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12
452017HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2.

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12
462015Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Tan, Cheng ; Ahmad, Noor ; Nasurdin, Aizzat . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360.

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12
472018Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Soo Young. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x.

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11
482013The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Marimuthu, Malliga ; Ismail, Ishak ; Nikbin, Davoud. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435.

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11
492017Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth. (2017). Varela-Neira, Concepcion ; Iglesias, Victor ; Vazquez-Casielles, Rodolfo. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0311-8.

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11
502019Motivation triggers for customer participation in value co-creation. (2019). Hong, Soon-Goo ; Trimi, Silvana ; Palma, Freida C. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00395-w.

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11
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12020“Untact”: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2.

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36
22020Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8.

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14
32020Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3.

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11
42019Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9.

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9
52018A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. (2018). Muñoz-Leiva, Francisco ; Sanchez-Fernandez, J ; Muoz-Leiva, Francisco ; Liebana-Cabanillas, Francisco. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0336-7.

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9
62022Research trends in digital transformation in the service sector: a review based on network text analysis. (2022). Lee, Hong-Hee ; Rha, Jin Sung. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00481-0.

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9
72020Customers’ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness. (2020). Kim, Hyun Young ; Sung, Hye Jin ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00425-6.

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9
82021Product-service systems evolution in the era of Industry 4.0. (2021). Romero, David ; Cavalieri, Sergio ; Rondini, Alice ; Bigdeli, Ali Z ; Pezzotta, Giuditta ; Boucher, Xavier ; Gaiardelli, Paolo ; Jussen, Philipp ; Zaki, Mohamed ; Larsson, Tobias ; Wuest, Thorsten ; Wiesner, Stefan ; Bertoni, Marco ; Jarrahi, Farnaz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9.

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9
92017The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Thuy, Pham Ngoc ; Tram, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4.

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8
102018Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Fu, Bin ; Xiao, Lin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0.

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8
112020Correction to: Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00429-2.

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8
122023Digital transformation trends in service industries. (2023). Lee, Donhee ; Marasini, Durga Prasad ; Chin, Heesoo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00516-6.

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7
132012Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26.

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7
142018Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1.

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7
152009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

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7
162020The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations. (2020). Lopez-Sanchez, Maria Jose ; Mas-Tur, Alicia ; Belso-Martinez, Jose Antonio. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00421-w.

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7
172021Industrial linkage and spillover effects of the logistics service industry: an input–output analysis. (2021). Trimi, Silvana ; Lee, Sang-Gun ; Kim, Yong-Jeong. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00440-1.

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6
182019Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types. (2019). Park, Myeong-Cheol ; Libaque-Saenz, Christian Fernando ; Kim, Eun Hye. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0384-7.

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6
192020Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic. (2020). Shin, Matthew Minsuk ; Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00424-7.

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5
202017Customer-to-customer interactions on customer citizenship behavior. (2017). Yoo, Jay Jaewon ; Ho, Jin. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7.

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5
212021Segmenting customers according to online word-of-mouth about hotels. (2021). Gil-Saura, Irene ; Fuentes-Blasco, Maria ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00435-4.

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5
222017Effects of social media on consumers’ purchase decisions: evidence from Taobao. (2017). Kim, Byoungsoo ; Kwahk, Kee-Young. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0331-4.

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5
232018Strategic alternatives for tourism companies to overcome times of crisis. (2018). Llach, Josep ; del Mar, Maria ; Bremser, Kerstin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0344-7.

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5
242019Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view. (2019). Chiu, Pei-Chun ; Cheng, Min-Jhih ; Hung, Shiu-Wan. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0364-y.

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5
252012Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59.

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5
262010Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention. (2010). Noh, Yonghwi ; Lee, Chongho ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:155-166.

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5
272018Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Soo Young. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x.

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5
282011Innovation and imitation effects in Metaverse service adoption. (2011). Kang, Mincheol ; Byun, Won ; Trimi, Silvana ; Lee, Sang-Gun. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:155-172.

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5
292011Network collaboration and performance in the tourism sector. (2011). In, Julie ; Lee, Jason ; Ramayah, T. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

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5
302015Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Olson, David ; Lee, Donhee ; Choi, Kanghwa. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160.

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5
312009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

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5
322017The effect of self-checkout quality on customer satisfaction and repatronage in a retail context. (2017). Pedroso, Rui ; Fernandes, Teresa. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0302-9.

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5
332022Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods. (2022). Hwang, Hansol ; Hur, Won-Moo ; Shin, Yuhyung. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-021-00456-7.

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5
342018A network text analysis of published papers in service business, 2007–2017: research trends in the service sector. (2018). Rha, Jin Sung ; Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0377-6.

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5
352018Impact of operational innovations on customer loyalty in the healthcare sector. (2018). Lee, Donhee ; Hong, Kwan Soo. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0355-4.

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5
362021The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam. (2021). Nguyen, Tam ; Hoang, Thinh ; Truong, Ngan Tuyet. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00441-0.

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5
372014Determinates of financial behavior: insights into consumer money attitudes and financial literacy. (2014). Ke, Sheng-Chen ; Shih, Tsui-Yii . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:2:p:217-238.

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5
382021The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services. (2021). Flavián, Carlos ; Perez-Rueda, Alfredo ; Flavian, Carlos ; Casalo, Luis V ; Belanche, Daniel. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00432-7.

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5
392017Aggregate consumer ratings and booking intention: the role of brand image. (2017). Sellers-Rubio, Ricardo ; Perez-Naranjo, Leonor M ; Casado-Diaz, Ana B. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0319-0.

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4
402012The effects of motivations, trust, and privacy concern in social networking. (2012). Liu, Yu-Cheng ; Lin, Shi-Woei. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424.

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4
412018Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working. (2018). Kaulio, Matti ; Palacios, Miguel ; Grijalvo, Mercedes ; Manca, Claudia. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0359-0.

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4
422019The industrial impact and competitive advantage of China’s ICT industry. (2019). Kong, Myungjai ; Lee, Sang-Gun ; Li, Yongfei. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0368-7.

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4
432013Servitization and networking: large-scale survey findings on product-related services. (2013). Waser, B ; Maloca, S ; Lay, G ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82.

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4
442013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). del Bosque, Ignacio Rodriguez ; Martinez, Patricia ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

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4
452015Marketing tradition-bound products through storytelling: a case study of a Japanese sake brewery. (2015). Shin, Woo-Jin ; Lee, Yong-Sook. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:281-295.

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4
462021Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine. (2021). Yu, Jing ; Ma, Mu-Lan ; Wang, Kuo-Yan. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00445-w.

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4
472020Determinants of social commerce adoption in an emerging economy. (2020). Noh, Mi Jin ; Kim, Yang Sok ; Rahman, Tazizur ; Lee, Choong Kwon . In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00427-4.

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4
482013Crowdsourcing and open source software participation. (2013). Rosacker, Kirsten ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:499-511.

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4
492009Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13.

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4
502014Managing internal stakeholders’ views of corporate reputation. (2014). Davies, Gary ; Martinez-Leon, Inocencia ; Olmedo-Cifuentes, Isabel. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:83-111.

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4
Citing documents used to compute impact factor: 46
YearTitle
2023Demand management for attended home delivery—A literature review. (2023). Fleischmann, Moritz ; Agatz, Niels ; Kohler, Charlotte ; Wassmuth, Katrin. In: European Journal of Operational Research. RePEc:eee:ejores:v:311:y:2023:i:3:p:801-815.

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2023Motivations and attitudes towards consulting eWOM when booking accommodation. (2023). Gil-Saura, Irene ; Fuentes-Blasco, Maria ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00533-z.

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2023A Fuzzy-Based Analysis of the Mediating Factors Affecting Sustainable Purchase Intentions of Smartphones: The Case of Two Brands in Two Asian Countries. (2023). Arya, Varsha ; Gupta, Brij B ; Moslehpour, Massoud. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:12:p:9396-:d:1168776.

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2023The limited regional employment benefits of XXL-logistics centres in the Netherlands. (2023). van Oort, Frank ; van Haaren, Jeroen ; Nefs, Merten. In: Journal of Transport Geography. RePEc:eee:jotrge:v:109:y:2023:i:c:s0966692323000753.

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2023A study on forward and backward linkage effects in South Koreas telecom industry across generations. (2023). Lee, Sang-Gun ; Jun, Sung-Youl ; Yang, Chang-Gyu ; Choe, Hyoung-Seon. In: Telecommunications Policy. RePEc:eee:telpol:v:47:y:2023:i:8:s030859612300126x.

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2023The Development of Green Bond in Developing Countries: Insights from Southeast Asia Market Participants. (2023). Doan, Duong Thuy ; Thi, Loan Quynh ; Nguyen, Duy Thanh ; Hoang, Thinh Gia. In: The European Journal of Development Research. RePEc:pal:eurjdr:v:35:y:2023:i:1:d:10.1057_s41287-022-00515-3.

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2023Sustainable Tourism in the Post-COVID-19 Era: Investigating the Effect of Green Practices on Hotels Attributes and Customer Preferences in Budapest, Hungary. (2023). David, Lorant Denes ; Zhu, Kai ; Pataki, Laszlo ; Lakner, Zoltan ; Bujdoso, Zoltan ; Alreahi, Mahmoud ; Kabil, Moaaz. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:15:p:11859-:d:1208624.

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2023Live support by chatbots with artificial intelligence: A future research agenda. (2023). Troise, Ciro ; Camilleri, Mark Anthony. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00513-9.

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2023
2023Is the hotel industry really committed to the environment? Answering using the business models framework. (2023). Garcia-Pintos, Adela ; Martinez-Senra, Ana I ; Quintas, Maria A. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00522-2.

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2023Using nonradial metafrontier data envelopment analysis to evaluate the metatechnology and metafactor ratios for the Taiwanese hotel industry. (2023). Chen, Hsiaoyin ; Huang, Chinwei. In: Managerial and Decision Economics. RePEc:wly:mgtdec:v:44:y:2023:i:4:p:1904-1919.

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2023Segmenting travellers of luxury destinations in a post-pandemic era. (2023). Nabi, Nazia. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00541-z.

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2023Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations. (2023). Cuenca, Antonio ; Perez-Cabaero, Carmen ; Ruiz, Carla ; Bigne, Enrique. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00524-0.

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2023Transforming data into information for smart services: integration of morphological analysis and text mining. (2023). Trimi, Silvana ; Kim, Minjun. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00526-y.

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2023O2O switching determinants and successful drivers in omnichannel retailing services. (2023). Wu, Pei-Ju. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00540-0.

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2023How monetization mechanisms in mobile games influence consumers’ identity extensions. (2023). Kultima, Annakaisa ; Harviainen, Tuomas J ; Lehtonen, Miikka J. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00518-4.

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2023The effect of subscription relational bond on customer engagement and stickiness in podcast: the moderating role of social connectedness. (2023). Keng, Ching-Jui ; Chen, Yu-Hsin. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00538-8.

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2023Perceived value of AI-based recommendations? service: the case of voice assistants. (2023). Casalo, Luis V ; Akdim, K. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00527-x.

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2023On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy. (2023). Ghali, Zohra ; Garrouch, Karim. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001431.

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2023Customer showrooming behavior, customer orientation, and emotional labor: Sales control as a moderator. (2023). Hur, Won-Moo ; Park, Hye Won. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:72:y:2023:i:c:s0969698923000152.

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2023
2023Driving intrapreneurial behavior through high-performance work systems. (2023). Revuelto-Taboada, Lorenzo ; Portalanza-Chavarria, Alexandra. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:19:y:2023:i:2:d:10.1007_s11365-023-00848-3.

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2023Exploring the antecedents of customers’ willingness to use service robots in restaurants. (2023). Anaya-Sanchez, Rafael ; Rejon-Guardia, Francisco ; Molinillo, Sebastian. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00509-5.

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2023Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support. (2023). Cedeo-Alejandro, Fernando ; Portalanza-Chavarria, Alexandra ; Revuelto-Taboada, Lorenzo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00539-7.

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2023Driving circular tourism pathways in the post-pandemic period: a research roadmap. (2023). Torrejon-Ramos, Maria ; Medina-Salgado, Maria-Sonia ; Alonso-Muoz, Sara ; Gonzalez-Sanchez, Rocio. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00537-9.

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2023User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay. (2023). Shum, Connie ; Shin, Minsuk M ; Jung, Seunghye ; Fogliasso, Christine E ; Lee, Sang-Heui. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00534-y.

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2023Can robots recover a service using interactional justice as employees do? A literature review-based assessment. (2023). Dorofeev, Nikita ; Remisch, David ; Lajante, Mathieu. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00525-z.

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2023Does destination advertisement affect travel motivation, emotion regulation, and visit intention formation?. (2023). Fan, Chia-Hua ; Tan, Wee-Kheng. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00531-1.

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2023How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector. (2023). Gu, Vicky Ching. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00523-1.

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2023Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic. (2023). Liu, Feng ; Fang, Mingjie. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00535-x.

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2023Digital Transformation and Competitive Advantage in the Service Sector: A Moderated-Mediation Model. (2023). Abu-Alsondos, Ibrahim A ; Aldehayyat, Jehad ; Almohtaseb, Ahmad ; Shehadeh, Maha. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:3:p:2077-:d:1043654.

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2023Applying Industry 4.0 technologies for the sustainability of small service enterprises. (2023). Kumar, Gopal ; Pandya, Darshan. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00507-7.

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2023Digital transformation trends in service industries. (2023). Lee, Donhee ; Marasini, Durga Prasad ; Chin, Heesoo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00516-6.

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2023Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models. (2023). Liard, Marine ; Matthews, Judy ; Benhayoun, Lamiae ; Le-Dain, Marie-Anne. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00520-4.

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2023Development of a citizen participation public service innovation model based on smart governance. (2023). Lee, Donhee ; Hong, Soon Goo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00536-w.

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2023Abusive Supervision and Individual, Organizational Citizenship Behaviour: Exploring the Mediating Effect of Employee Well-Being in the Hospitality Sector. (2023). Ali, Hyder ; Mozammel, Soleman ; Almaamari, Qais ; Alzgool, Mahmoud ; Imroz, Sohel M. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:4:p:2903-:d:1059096.

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2023Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis. (2023). Shin, Yuhyung ; Gaan, Niharika. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000942.

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2023Artificial intelligence enabling circular business model innovation in digital servitization: Conceptualizing dynamic capabilities, AI capacities, business models and effects. (2023). Parida, Vinit ; Sjodin, David ; Kohtamaki, Marko. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s0040162523005887.

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2023
2023Analyzing the Influence of eWOM on Customer Perception of Value and Brand Love in Hospitality Enterprise. (2023). Saleh, Mahmoud I ; Helal, Mohamed Y ; Hassan, Thowayeb H ; Alshreef, Mohamed A ; Salem, Amany E ; Al-Saify, Hassan N ; Elshawarbi, Nabila N ; Alrefae, Wael M ; Tatiana, Palei. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:9:p:7286-:d:1134428.

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2023A Methodological Framework for Developing a Smart-Tourism Destination in the Southeastern Adriatic–Ionian Area. (2023). Hysa, Eglantina ; Maruccia, Ylenia ; Ndou, Valentina. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:3:p:2057-:d:1043341.

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2023
2023Intertwining innovation and business networks for sustainable agricultural systems: A case study of carbon-neutral beef. (2023). Alencar, Raissa ; Santos, Jose Novais ; Mota, Joao. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:190:y:2023:i:c:s0040162523001142.

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2023Towards becoming a service-dominant enterprise: an actor engagement perspective. (2023). Tu, Pei-Yun ; Huang, Chao-Chin ; Chou, Hsin-Hui. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00532-0.

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2023Social Entrepreneurship and Social Capital: A Review of Impact Research. (2023). Thomakis, Zafeirios ; Karakitsiou, Athanasia ; Daskalopoulou, Irene. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:6:p:4787-:d:1091011.

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2023Mapping the Knowledge Structure and Unveiling the Research Trends in Social Entrepreneurship and Inclusive Development: A Bibliometric Analysis. (2023). Alarifi, Ghadah ; Bansal, Rohit ; Aggarwal, Deepanshi ; Satar, Mir Shahid. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:7:p:5626-:d:1105095.

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Recent citations
Recent citations received in 2023

YearCiting document
2023Examining the impact of service robot communication styles on customer intimacy following service failure. (2023). Park, Heejun ; Cho, Youngju ; Yoo, Joon Woo. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002588.

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2023A counterfactual thinking perspective of moral licensing effect in machine-driven communication: An example of natural language processing chatbot developed based on WeChat API. (2023). Ma, Wenbin ; Xie, Yibo ; Wang, Yihuan ; Tong, Zelin ; Ren, Zhouqi. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s004016252300611x.

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2023A study on forward and backward linkage effects in South Koreas telecom industry across generations. (2023). Lee, Sang-Gun ; Jun, Sung-Youl ; Yang, Chang-Gyu ; Choe, Hyoung-Seon. In: Telecommunications Policy. RePEc:eee:telpol:v:47:y:2023:i:8:s030859612300126x.

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2023The Effect of Color Saturation of Travel Pictures on Consumer Appeal. (2023). You, Jiwang ; Zhu, Hong ; Chen, Yuting ; Lin, LI. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:19:p:14503-:d:1254037.

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2023Frontline Employees’ Empathy in Service Recovery: a Systematic Literature Review and Agenda for the Future. (2023). Remisch, David ; Lajante, Mathieu. In: Customer Needs and Solutions. RePEc:spr:custns:v:10:y:2023:i:1:d:10.1007_s40547-023-00137-8.

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2023Key concepts in artificial intelligence and technologies 4.0 in services. (2023). Flavian, Carlos ; Belanche, Daniel ; Belk, Russell W. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00528-w.

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2023Development of a citizen participation public service innovation model based on smart governance. (2023). Lee, Donhee ; Hong, Soon Goo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00536-w.

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Recent citations received in 2022

YearCiting document
2022How marketing strategy, perceived value and brand image influence WOM outcomes—The sharing economy perspective. (2022). Huang, Yung-Chuan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001643.

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2022.

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2022.

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2022Spatial Peer Effect of Enterprises’ Digital Transformation: Empirical Evidence from Spatial Autoregressive Models. (2022). Pan, Xiaozhen ; Xu, Gengxi ; Zhu, Nina. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12576-:d:932464.

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2022Workplace incivility and intention to quit among Civil Servants. The moderating role of gender . (2022). Gadi, Paul Dung. In: GATR Journals. RePEc:gtr:gatrjs:gjbssr617.

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2022Influence of undergraduate experience on alumni loyalty to their alma mater in the Tanzania’s higher education context. (2022). Bwemelo, Gordian S ; Magasi, Chacha. In: International Journal of Research in Business and Social Science (2147-4478). RePEc:rbs:ijbrss:v:11:y:2022:i:4:p:333-341.

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2022An Analysis of Cause-Related and Social Marketing Strategies in the South African Sport Management Industry. (2022). Knott, Brendon ; Duffett, Rodney ; Moyo, Talent. In: SAGE Open. RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221108181.

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2022Entrepreneurial behaviors that shape performance in small family and non-family hotels during times of crisis. (2022). Duda, Joanna ; Glinka, Beata ; Barbosa, Belem ; Suder, Marcin ; Kusa, Rafa. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:18:y:2022:i:4:d:10.1007_s11365-022-00812-7.

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2022B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context. (2022). Shockley, Jeff ; Przyczynski, Renato ; Teixeira, Rafael . In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-022-00498-5.

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2022Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective. (2022). Lin, Heng-Yu ; Wu, Po-Han ; Shen, Yung-Cheng ; Chou, Cindy Yunhsin. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00505-9.

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2022A systematic literature review of women in social entrepreneurship. (2022). Yoo, Hanna ; Jeong, Euibeom. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00512-w.

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Recent citations received in 2021

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2021DESTINATION MANAGEMENT ORGANIZATIONS: A SYSTEMATIZATION OF RECENT LITERATURE WITH A FOCUS ON NEW RESEARCH TRENDS. (2021). Dinu, Alexandra Cristina ; Triandafil, Adina Andra. In: Cactus - The tourism journal for research, education, culture and soul. RePEc:bum:cactus:v:3:y:2021:i:2:p:56-63.

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2021Servitization through open service innovation in family firms: Exploring the ability-willingness paradox. (2021). de Massis, Alfredo ; Rondi, Emanuela ; Kraus, Sascha. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:436-444.

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2021.

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2021Destination Brand Experience: A Study Case in Touristic Context of the Peneda-Gerês National Park. (2021). Almeida, Nuno ; Carvalho, Paulo ; Martins, Hugo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:11569-:d:660313.

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2021Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel. (2021). Chang, Ya-Yuan ; Chen, Xiaolian ; Wu, Hung-Che. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00454-9.

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2021Understanding customer-centric socialization in tourism services. (2021). Li, Eldon Y ; Thi, Hoa Pham ; Yen, Hsiuju Rebecca . In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00463-8.

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Recent citations received in 2020

YearCiting document
2020Analysis for Growth Potential in Response to Changes in the Online Food Market. (2020). Kim, Jonghwa. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:11:p:4386-:d:363620.

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2020Customers’ psychological ownership toward the third place. (2020). Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00418-5.

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2020Text mining for the evaluation of public services: the case of a public bike-sharing system. (2020). Hong, Soon Goo ; Kim, Na Rang. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00419-4.

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2020Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3.

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