Citation analysis for Service Business / Springer

Citation Profile [Updated: 2024-12-09 13:41:37]

5 Years H Index

Impact Factor (IF)

0.59

5 Years IF

0.61

Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw Data

	IF	AIF	CIF	IF5	DOC	CDO	CIT	NCI	CCU	D2Y	C2Y	D5Y	C5Y	SC	%SC	CiY	II	AII
2007	0	0.47	0	0	20	20	119		0	0		0			0		0	0.2
2008	0.1	0.49	0.13	0.1	25	45	115	6	6	20	2	20	2	1	16.7	3	0.12	0.23
2009	0.24	0.48	0.24	0.24	25	70	190	17	23	45	11	45	11	4	23.5		0	0.24
2010	0.18	0.49	0.21	0.16	22	92	71	19	42	50	9	70	11	12	63.2	5	0.23	0.21
2011	0.36	0.52	0.46	0.27	23	115	172	53	95	47	17	92	25	42	79.2	8	0.35	0.24
2012	0.18	0.52	0.38	0.21	28	143	179	54	149	45	8	115	24	45	83.3	3	0.11	0.22
2013	0.35	0.56	0.36	0.28	36	179	185	65	214	51	18	123	34	38	58.5	2	0.06	0.24
2014	0.34	0.55	0.33	0.24	33	212	144	71	285	64	22	134	32	54	76.1		0	0.23
2015	0.28	0.55	0.45	0.32	38	250	201	112	397	69	19	142	45	63	56.3	2	0.05	0.23
2016	0.25	0.53	0.4	0.36	10	260	43	103	500	71	18	158	57	14	13.6		0	0.21
2017	0.58	0.54	0.56	0.55	40	300	161	169	669	48	28	145	80	74	43.8		0	0.22
2018	0.52	0.55	0.71	0.52	34	334	171	238	907	50	26	157	81	118	49.6	8	0.24	0.23
2019	0.53	0.57	0.68	0.55	34	368	122	249	1156	74	39	155	86	135	54.2	4	0.12	0.23
2020	0.75	0.68	0.66	0.63	24	392	131	259	1415	68	51	156	99	84	32.4	4	0.17	0.32
2021	1.17	0.8	0.76	0.84	30	422	66	319	1734	58	68	142	119	128	40.1	8	0.27	0.29
2022	1.07	0.84	0.7	0.78	48	470	46	326	2061	54	58	162	127	123	37.7	11	0.23	0.25
2023	0.59	0.86	0.55	0.61	30	500	19	274	2335	78	46	170	103	116	42.3	12	0.4	0.25

IF:	Two years Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for all series in RePEc in year y
CIF:	Cumulative impact factor
IF5:	Five years Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CIT:	Number of citations to papers published in year y
NCI:	Number of citations in year y
CCU:	Cumulative number of citations to papers published until year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
SC:	selft citations in y to articles published in y-1 plus y-2
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series

#	Year	Title	Cited
1	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	54
2	2020	âUntactâ: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2. Full description at Econpapers \|\| Download paper	50
3	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	47
4	2011	Network collaboration and performance in the tourism sector. (2011). In, Julie ; Lee, Jason ; Ramayah, T. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	35
5	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Ribeirosoriano, Domingo ; Mas-Tur, Alicia. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	31
6	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	26
7	2020	Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8. Full description at Econpapers \|\| Download paper	23
8	2007	The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers \|\| Download paper	23
9	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung ; Lu, Ming-Tsang. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	22
10	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Raposo, MÃÂ¡rio ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	22
11	2017	The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Thuy, Pham Ngoc ; Tram, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers \|\| Download paper	22
12	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). del Bosque, Ignacio Rodriguez ; Martinez, Patricia ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	21
13	2009	Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	21
14	2019	Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9. Full description at Econpapers \|\| Download paper	20
15	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Kim, Min-Su ; Jeon, Sunran . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	20
16	2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper	19
17	2011	How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212. Full description at Econpapers \|\| Download paper	18
18	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Olson, David ; Lee, Donhee ; Choi, Kanghwa. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	18
19	2008	Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers \|\| Download paper	17
20	2012	Social innovation, an analytical grid for understanding the social economy: the example of the QuÃ©bec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59. Full description at Econpapers \|\| Download paper	17
21	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	17
22	2011	Key service innovation drivers in the tourism sector: empirical evidence and managerial implications. (2011). MartÃÂnez-Ruiz, MarÃÂa Pilar ; Izquierdo-Yusta, Alicia ; Martinez-Ruiz, Maria ; Jimenez-Zarco, Ana . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:339-360. Full description at Econpapers \|\| Download paper	17
23	2018	Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1. Full description at Econpapers \|\| Download paper	16
24	2013	Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers \|\| Download paper	16
25	2007	Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139. Full description at Econpapers \|\| Download paper	16
26	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Waser, B ; Maloca, S ; Lay, G ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	16
27	2008	Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale. (2008). Schoefer, Klaus ; Diamantopoulos, Adamantios. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:65-81. Full description at Econpapers \|\| Download paper	16
28	2013	Reversed servitization paths: a case analysis of two manufacturers. (2013). Holmstrom, Jan ; Brax, Saara ; Finne, Max . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537. Full description at Econpapers \|\| Download paper	16
29	2020	Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers \|\| Download paper	15
30	2012	Frontline service employeesâ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Lee, Gyehee ; Choi, Chang ; Paek, Soyon ; Kim, Taegoo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526. Full description at Econpapers \|\| Download paper	15
31	2012	Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Thuy, Pham ; Hau, LE. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155. Full description at Econpapers \|\| Download paper	15
32	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Choi, Jeongil ; Park, Heejun. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	15
33	2017	Customer-to-customer interactions on customer citizenship behavior. (2017). Yoo, Jay Jaewon ; Ho, Jin. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7. Full description at Econpapers \|\| Download paper	15
34	2012	The effects of motivations, trust, and privacy concern in social networking. (2012). Liu, Yu-Cheng ; Lin, Shi-Woei. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers \|\| Download paper	14
35	2008	Services, growth poles and advanced economies. (2008). McKee, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107. Full description at Econpapers \|\| Download paper	14
36	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Moliner-Velazquez, Beatriz ; Gil-Saura, Irene ; Ruiz-Molina, Maria-Eugenia . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	14
37	2011	Innovation management in service firms: a research agenda. (2011). Schilling, Annika ; Palm, Kristina ; Crevani, Lucia . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:177-193. Full description at Econpapers \|\| Download paper	14
38	2015	Developing service innovation capability in the hotel industry. (2015). Tang, Ya-Yun ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113. Full description at Econpapers \|\| Download paper	13
39	2008	Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers \|\| Download paper	13
40	2014	Mobile application service networks: Appleâs App Store. (2014). Park, Yong Tae ; Kim, Ji Eun ; Lee, Hakyeon. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:1-27. Full description at Econpapers \|\| Download paper	13
41	2011	The customisation framework for roadmapping product-service integration. (2011). Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo ; Geum, Youngjung. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236. Full description at Econpapers \|\| Download paper	12
42	2018	Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Fu, Bin ; Xiao, Lin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0. Full description at Econpapers \|\| Download paper	12
43	2015	Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Tan, Cheng ; Ahmad, Noor ; Nasurdin, Aizzat . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360. Full description at Econpapers \|\| Download paper	12
44	2017	The effect of self-checkout quality on customer satisfaction and repatronage in a retail context. (2017). Pedroso, Rui ; Fernandes, Teresa. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0302-9. Full description at Econpapers \|\| Download paper	12
45	2017	HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2. Full description at Econpapers \|\| Download paper	12
46	2010	Success factors of platform leadership in web 2.0 service business. (2010). Noh, Yonghwi ; Kim, Tae Wan ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103. Full description at Econpapers \|\| Download paper	12
47	2018	Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Soo Young. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x. Full description at Econpapers \|\| Download paper	12
48	2017	Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth. (2017). Varela-Neira, Concepcion ; Iglesias, Victor ; Vazquez-Casielles, Rodolfo. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0311-8. Full description at Econpapers \|\| Download paper	11
49	2019	Motivation triggers for customer participation in value co-creation. (2019). Hong, Soon-Goo ; Trimi, Silvana ; Palma, Freida C. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00395-w. Full description at Econpapers \|\| Download paper	11
50	2020	Customersâ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness. (2020). Kim, Hyun Young ; Sung, Hye Jin ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00425-6. Full description at Econpapers \|\| Download paper	11

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2020	âUntactâ: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2. Full description at Econpapers \|\| Download paper	37
2	2020	Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8. Full description at Econpapers \|\| Download paper	14
3	2020	Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers \|\| Download paper	11
4	2022	Research trends in digital transformation in the service sector: a review based on network text analysis. (2022). Lee, Hong-Hee ; Rha, Jin Sung. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00481-0. Full description at Econpapers \|\| Download paper	10
5	2018	A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. (2018). MuÃÂ±oz-Leiva, Francisco ; Sanchez-Fernandez, J ; Muoz-Leiva, Francisco ; Liebana-Cabanillas, Francisco. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0336-7. Full description at Econpapers \|\| Download paper	10
6	2020	Customersâ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness. (2020). Kim, Hyun Young ; Sung, Hye Jin ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00425-6. Full description at Econpapers \|\| Download paper	9
7	2021	Product-service systems evolution in the era of Industry 4.0. (2021). Romero, David ; Cavalieri, Sergio ; Rondini, Alice ; Bigdeli, Ali Z ; Pezzotta, Giuditta ; Boucher, Xavier ; Gaiardelli, Paolo ; Jussen, Philipp ; Zaki, Mohamed ; Larsson, Tobias ; Wuest, Thorsten ; Wiesner, Stefan ; Bertoni, Marco ; Jarrahi, Farnaz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9. Full description at Econpapers \|\| Download paper	9
8	2019	Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9. Full description at Econpapers \|\| Download paper	9
9	2018	Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1. Full description at Econpapers \|\| Download paper	8
10	2018	Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Fu, Bin ; Xiao, Lin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0. Full description at Econpapers \|\| Download paper	8
11	2020	Correction to: Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00429-2. Full description at Econpapers \|\| Download paper	8
12	2017	The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Thuy, Pham Ngoc ; Tram, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers \|\| Download paper	8
13	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	7
14	2023	Digital transformation trends in service industries. (2023). Lee, Donhee ; Marasini, Durga Prasad ; Chin, Heesoo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00516-6. Full description at Econpapers \|\| Download paper	7
15	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	7
16	2020	The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations. (2020). Lopez-Sanchez, Maria Jose ; Mas-Tur, Alicia ; Belso-Martinez, Jose Antonio. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00421-w. Full description at Econpapers \|\| Download paper	7
17	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Olson, David ; Lee, Donhee ; Choi, Kanghwa. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	6
18	2019	Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types. (2019). Park, Myeong-Cheol ; Libaque-Saenz, Christian Fernando ; Kim, Eun Hye. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0384-7. Full description at Econpapers \|\| Download paper	6
19	2021	Industrial linkage and spillover effects of the logistics service industry: an inputâoutput analysis. (2021). Trimi, Silvana ; Lee, Sang-Gun ; Kim, Yong-Jeong. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00440-1. Full description at Econpapers \|\| Download paper	6
20	2018	Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Soo Young. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x. Full description at Econpapers \|\| Download paper	6
21	2012	Social innovation, an analytical grid for understanding the social economy: the example of the QuÃ©bec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59. Full description at Econpapers \|\| Download paper	5
22	2019	Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view. (2019). Chiu, Pei-Chun ; Cheng, Min-Jhih ; Hung, Shiu-Wan. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0364-y. Full description at Econpapers \|\| Download paper	5
23	2010	Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention. (2010). Noh, Yonghwi ; Lee, Chongho ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:155-166. Full description at Econpapers \|\| Download paper	5
24	2018	A network text analysis of published papers in service business, 2007â2017: research trends in the service sector. (2018). Rha, Jin Sung ; Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0377-6. Full description at Econpapers \|\| Download paper	5
25	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	5
26	2018	Impact of operational innovations on customer loyalty in the healthcare sector. (2018). Lee, Donhee ; Hong, Kwan Soo. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0355-4. Full description at Econpapers \|\| Download paper	5
27	2017	The effect of self-checkout quality on customer satisfaction and repatronage in a retail context. (2017). Pedroso, Rui ; Fernandes, Teresa. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0302-9. Full description at Econpapers \|\| Download paper	5
28	2013	Crowdsourcing and open source software participation. (2013). Rosacker, Kirsten ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:499-511. Full description at Econpapers \|\| Download paper	5
29	2011	Innovation and imitation effects in Metaverse service adoption. (2011). Kang, Mincheol ; Byun, Won ; Trimi, Silvana ; Lee, Sang-Gun. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:155-172. Full description at Econpapers \|\| Download paper	5
30	2017	Customer-to-customer interactions on customer citizenship behavior. (2017). Yoo, Jay Jaewon ; Ho, Jin. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7. Full description at Econpapers \|\| Download paper	5
31	2017	Effects of social media on consumersâ purchase decisions: evidence from Taobao. (2017). Kim, Byoungsoo ; Kwahk, Kee-Young. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0331-4. Full description at Econpapers \|\| Download paper	5
32	2018	Strategic alternatives for tourism companies to overcome times of crisis. (2018). Llach, Josep ; del Mar, Maria ; Bremser, Kerstin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0344-7. Full description at Econpapers \|\| Download paper	5
33	2021	The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam. (2021). Nguyen, Tam ; Hoang, Thinh ; Truong, Ngan Tuyet. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00441-0. Full description at Econpapers \|\| Download paper	5
34	2021	The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services. (2021). FlaviÃÂ¡n, Carlos ; Perez-Rueda, Alfredo ; Flavian, Carlos ; Casalo, Luis V ; Belanche, Daniel. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00432-7. Full description at Econpapers \|\| Download paper	5
35	2011	Network collaboration and performance in the tourism sector. (2011). In, Julie ; Lee, Jason ; Ramayah, T. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	5
36	2014	Determinates of financial behavior: insights into consumer money attitudes and financial literacy. (2014). Ke, Sheng-Chen ; Shih, Tsui-Yii . In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:2:p:217-238. Full description at Econpapers \|\| Download paper	5
37	2022	Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods. (2022). Hwang, Hansol ; Hur, Won-Moo ; Shin, Yuhyung. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-021-00456-7. Full description at Econpapers \|\| Download paper	5
38	2021	Segmenting customers according to online word-of-mouth about hotels. (2021). Gil-Saura, Irene ; Fuentes-Blasco, Maria ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00435-4. Full description at Econpapers \|\| Download paper	5
39	2019	A peer-to-peer (P2P) platform business model: the case of Airbnb. (2019). Kim, Donghee ; Lee, Kwang-Ho. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00399-0. Full description at Econpapers \|\| Download paper	5
40	2020	Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic. (2020). Shin, Matthew Minsuk ; Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00424-7. Full description at Econpapers \|\| Download paper	5
41	2021	The relationship between brand experience and consumer-based brand equity in grocerants. (2021). Yoo, Se Ran ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00439-8. Full description at Econpapers \|\| Download paper	4
42	2015	Marketing tradition-bound products through storytelling: a case study of a Japanese sake brewery. (2015). Shin, Woo-Jin ; Lee, Yong-Sook. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:281-295. Full description at Econpapers \|\| Download paper	4
43	2012	The effects of motivations, trust, and privacy concern in social networking. (2012). Liu, Yu-Cheng ; Lin, Shi-Woei. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers \|\| Download paper	4
44	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). del Bosque, Ignacio Rodriguez ; Martinez, Patricia ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	4
45	2018	Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working. (2018). Kaulio, Matti ; Palacios, Miguel ; Grijalvo, Mercedes ; Manca, Claudia. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0359-0. Full description at Econpapers \|\| Download paper	4
46	2017	Aggregate consumer ratings and booking intention: the role of brand image. (2017). Sellers-Rubio, Ricardo ; Perez-Naranjo, Leonor M ; Casado-Diaz, Ana B. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0319-0. Full description at Econpapers \|\| Download paper	4
47	2019	The industrial impact and competitive advantage of Chinaâs ICT industry. (2019). Kong, Myungjai ; Lee, Sang-Gun ; Li, Yongfei. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0368-7. Full description at Econpapers \|\| Download paper	4
48	2009	Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	4
49	2018	Analyzing relationship quality and its contribution to consumer relationship proneness. (2018). Vazquez-Carrasco, Rosario ; Centeno, Edgar ; Cambra-Fierro, Jesus J ; Olavarria-Jaraba, Ana. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0362-0. Full description at Econpapers \|\| Download paper	4
50	2014	Managing internal stakeholdersâ views of corporate reputation. (2014). Davies, Gary ; Martinez-Leon, Inocencia ; Olmedo-Cifuentes, Isabel. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:83-111. Full description at Econpapers \|\| Download paper	4

Citing documents used to compute impact factor: 46

Year	Title
2023	Demand management for attended home deliveryâA literature review. (2023). Fleischmann, Moritz ; Agatz, Niels ; Kohler, Charlotte ; Wassmuth, Katrin. In: European Journal of Operational Research. RePEc:eee:ejores:v:311:y:2023:i:3:p:801-815. Full description at Econpapers \|\| Download paper
2023	Motivations and attitudes towards consulting eWOM when booking accommodation. (2023). Gil-Saura, Irene ; Fuentes-Blasco, Maria ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00533-z. Full description at Econpapers \|\| Download paper
2023	A Fuzzy-Based Analysis of the Mediating Factors Affecting Sustainable Purchase Intentions of Smartphones: The Case of Two Brands in Two Asian Countries. (2023). Arya, Varsha ; Gupta, Brij B ; Moslehpour, Massoud. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:12:p:9396-:d:1168776. Full description at Econpapers \|\| Download paper
2023	The limited regional employment benefits of XXL-logistics centres in the Netherlands. (2023). van Oort, Frank ; van Haaren, Jeroen ; Nefs, Merten. In: Journal of Transport Geography. RePEc:eee:jotrge:v:109:y:2023:i:c:s0966692323000753. Full description at Econpapers \|\| Download paper
2023	A study on forward and backward linkage effects in South Koreas telecom industry across generations. (2023). Lee, Sang-Gun ; Jun, Sung-Youl ; Yang, Chang-Gyu ; Choe, Hyoung-Seon. In: Telecommunications Policy. RePEc:eee:telpol:v:47:y:2023:i:8:s030859612300126x. Full description at Econpapers \|\| Download paper
2023	The Development of Green Bond in Developing Countries: Insights from Southeast Asia Market Participants. (2023). Doan, Duong Thuy ; Thi, Loan Quynh ; Nguyen, Duy Thanh ; Hoang, Thinh Gia. In: The European Journal of Development Research. RePEc:pal:eurjdr:v:35:y:2023:i:1:d:10.1057_s41287-022-00515-3. Full description at Econpapers \|\| Download paper
2023	Sustainable Tourism in the Post-COVID-19 Era: Investigating the Effect of Green Practices on Hotels Attributes and Customer Preferences in Budapest, Hungary. (2023). David, Lorant Denes ; Zhu, Kai ; Pataki, Laszlo ; Lakner, Zoltan ; Bujdoso, Zoltan ; Alreahi, Mahmoud ; Kabil, Moaaz. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:15:p:11859-:d:1208624. Full description at Econpapers \|\| Download paper
2023	Live support by chatbots with artificial intelligence: A future research agenda. (2023). Troise, Ciro ; Camilleri, Mark Anthony. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00513-9. Full description at Econpapers \|\| Download paper
2023
2023	Is the hotel industry really committed to the environment? Answering using the business models framework. (2023). Garcia-Pintos, Adela ; Martinez-Senra, Ana I ; Quintas, Maria A. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00522-2. Full description at Econpapers \|\| Download paper
2023	Using nonradial metafrontier data envelopment analysis to evaluate the metatechnology and metafactor ratios for the Taiwanese hotel industry. (2023). Chen, Hsiaoyin ; Huang, Chinwei. In: Managerial and Decision Economics. RePEc:wly:mgtdec:v:44:y:2023:i:4:p:1904-1919. Full description at Econpapers \|\| Download paper
2023	Segmenting travellers of luxury destinations in a post-pandemic era. (2023). Nabi, Nazia. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00541-z. Full description at Econpapers \|\| Download paper
2023	Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations. (2023). Cuenca, Antonio ; Perez-Cabaero, Carmen ; Ruiz, Carla ; Bigne, Enrique. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00524-0. Full description at Econpapers \|\| Download paper
2023	Transforming data into information for smart services: integration of morphological analysis and text mining. (2023). Trimi, Silvana ; Kim, Minjun. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00526-y. Full description at Econpapers \|\| Download paper
2023	O2O switching determinants and successful drivers in omnichannel retailing services. (2023). Wu, Pei-Ju. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00540-0. Full description at Econpapers \|\| Download paper
2023	How monetization mechanisms in mobile games influence consumersâ identity extensions. (2023). Kultima, Annakaisa ; Harviainen, Tuomas J ; Lehtonen, Miikka J. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00518-4. Full description at Econpapers \|\| Download paper
2023	The effect of subscription relational bond on customer engagement and stickiness in podcast: the moderating role of social connectedness. (2023). Keng, Ching-Jui ; Chen, Yu-Hsin. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00538-8. Full description at Econpapers \|\| Download paper
2023	Perceived value of AI-based recommendations? service: the case of voice assistants. (2023). Casalo, Luis V ; Akdim, K. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00527-x. Full description at Econpapers \|\| Download paper
2023	On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy. (2023). Ghali, Zohra ; Garrouch, Karim. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001431. Full description at Econpapers \|\| Download paper
2023	Customer showrooming behavior, customer orientation, and emotional labor: Sales control as a moderator. (2023). Hur, Won-Moo ; Park, Hye Won. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:72:y:2023:i:c:s0969698923000152. Full description at Econpapers \|\| Download paper
2023
2023	Driving intrapreneurial behavior through high-performance work systems. (2023). Revuelto-Taboada, Lorenzo ; Portalanza-Chavarria, Alexandra. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:19:y:2023:i:2:d:10.1007_s11365-023-00848-3. Full description at Econpapers \|\| Download paper
2023	Exploring the antecedents of customersâ willingness to use service robots in restaurants. (2023). Anaya-Sanchez, Rafael ; Rejon-Guardia, Francisco ; Molinillo, Sebastian. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00509-5. Full description at Econpapers \|\| Download paper
2023	Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support. (2023). Cedeo-Alejandro, Fernando ; Portalanza-Chavarria, Alexandra ; Revuelto-Taboada, Lorenzo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00539-7. Full description at Econpapers \|\| Download paper
2023	Driving circular tourism pathways in the post-pandemic period: a research roadmap. (2023). Torrejon-Ramos, Maria ; Medina-Salgado, Maria-Sonia ; Alonso-Muoz, Sara ; Gonzalez-Sanchez, Rocio. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00537-9. Full description at Econpapers \|\| Download paper
2023	User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay. (2023). Shum, Connie ; Shin, Minsuk M ; Jung, Seunghye ; Fogliasso, Christine E ; Lee, Sang-Heui. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00534-y. Full description at Econpapers \|\| Download paper
2023	Can robots recover a service using interactional justice as employees do? A literature review-based assessment. (2023). Dorofeev, Nikita ; Remisch, David ; Lajante, Mathieu. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00525-z. Full description at Econpapers \|\| Download paper
2023	Does destination advertisement affect travel motivation, emotion regulation, and visit intention formation?. (2023). Fan, Chia-Hua ; Tan, Wee-Kheng. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00531-1. Full description at Econpapers \|\| Download paper
2023	How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector. (2023). Gu, Vicky Ching. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00523-1. Full description at Econpapers \|\| Download paper
2023	Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic. (2023). Liu, Feng ; Fang, Mingjie. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00535-x. Full description at Econpapers \|\| Download paper
2023	Digital Transformation and Competitive Advantage in the Service Sector: A Moderated-Mediation Model. (2023). Abu-Alsondos, Ibrahim A ; Aldehayyat, Jehad ; Almohtaseb, Ahmad ; Shehadeh, Maha. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:3:p:2077-:d:1043654. Full description at Econpapers \|\| Download paper
2023	Applying Industry 4.0 technologies for the sustainability of small service enterprises. (2023). Kumar, Gopal ; Pandya, Darshan. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00507-7. Full description at Econpapers \|\| Download paper
2023	Digital transformation trends in service industries. (2023). Lee, Donhee ; Marasini, Durga Prasad ; Chin, Heesoo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00516-6. Full description at Econpapers \|\| Download paper
2023	Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models. (2023). Liard, Marine ; Matthews, Judy ; Benhayoun, Lamiae ; Le-Dain, Marie-Anne. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00520-4. Full description at Econpapers \|\| Download paper
2023	Development of a citizen participation public service innovation model based on smart governance. (2023). Lee, Donhee ; Hong, Soon Goo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00536-w. Full description at Econpapers \|\| Download paper
2023	Abusive Supervision and Individual, Organizational Citizenship Behaviour: Exploring the Mediating Effect of Employee Well-Being in the Hospitality Sector. (2023). Ali, Hyder ; Mozammel, Soleman ; Almaamari, Qais ; Alzgool, Mahmoud ; Imroz, Sohel M. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:4:p:2903-:d:1059096. Full description at Econpapers \|\| Download paper
2023	Supervisor incivility and frontline employeesÃ¢â¬â¢ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis. (2023). Shin, Yuhyung ; Gaan, Niharika. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000942. Full description at Econpapers \|\| Download paper
2023	Artificial intelligence enabling circular business model innovation in digital servitization: Conceptualizing dynamic capabilities, AI capacities, business models and effects. (2023). Parida, Vinit ; Sjodin, David ; Kohtamaki, Marko. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s0040162523005887. Full description at Econpapers \|\| Download paper
2023
2023	Analyzing the Influence of eWOM on Customer Perception of Value and Brand Love in Hospitality Enterprise. (2023). Saleh, Mahmoud I ; Helal, Mohamed Y ; Hassan, Thowayeb H ; Alshreef, Mohamed A ; Salem, Amany E ; Al-Saify, Hassan N ; Elshawarbi, Nabila N ; Alrefae, Wael M ; Tatiana, Palei. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:9:p:7286-:d:1134428. Full description at Econpapers \|\| Download paper
2023	A Methodological Framework for Developing a Smart-Tourism Destination in the Southeastern AdriaticâIonian Area. (2023). Hysa, Eglantina ; Maruccia, Ylenia ; Ndou, Valentina. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:3:p:2057-:d:1043341. Full description at Econpapers \|\| Download paper
2023
2023	Intertwining innovation and business networks for sustainable agricultural systems: A case study of carbon-neutral beef. (2023). Alencar, Raissa ; Santos, Jose Novais ; Mota, Joao. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:190:y:2023:i:c:s0040162523001142. Full description at Econpapers \|\| Download paper
2023	Towards becoming a service-dominant enterprise: an actor engagement perspective. (2023). Tu, Pei-Yun ; Huang, Chao-Chin ; Chou, Hsin-Hui. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00532-0. Full description at Econpapers \|\| Download paper
2023	Social Entrepreneurship and Social Capital: A Review of Impact Research. (2023). Thomakis, Zafeirios ; Karakitsiou, Athanasia ; Daskalopoulou, Irene. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:6:p:4787-:d:1091011. Full description at Econpapers \|\| Download paper
2023	Mapping the Knowledge Structure and Unveiling the Research Trends in Social Entrepreneurship and Inclusive Development: A Bibliometric Analysis. (2023). Alarifi, Ghadah ; Bansal, Rohit ; Aggarwal, Deepanshi ; Satar, Mir Shahid. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:7:p:5626-:d:1105095. Full description at Econpapers \|\| Download paper

Recent citations

Recent citations received in 2023

Year	Citing document
2023	Examining the impact of service robot communication styles on customer intimacy following service failure. (2023). Park, Heejun ; Cho, Youngju ; Yoo, Joon Woo. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002588. Full description at Econpapers \|\| Download paper
2023	A counterfactual thinking perspective of moral licensing effect in machine-driven communication: An example of natural language processing chatbot developed based on WeChat API. (2023). Ma, Wenbin ; Xie, Yibo ; Wang, Yihuan ; Tong, Zelin ; Ren, Zhouqi. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s004016252300611x. Full description at Econpapers \|\| Download paper
2023	A study on forward and backward linkage effects in South Koreas telecom industry across generations. (2023). Lee, Sang-Gun ; Jun, Sung-Youl ; Yang, Chang-Gyu ; Choe, Hyoung-Seon. In: Telecommunications Policy. RePEc:eee:telpol:v:47:y:2023:i:8:s030859612300126x. Full description at Econpapers \|\| Download paper
2023	The Effect of Color Saturation of Travel Pictures on Consumer Appeal. (2023). You, Jiwang ; Zhu, Hong ; Chen, Yuting ; Lin, LI. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:19:p:14503-:d:1254037. Full description at Econpapers \|\| Download paper
2023	Frontline Employeesâ Empathy in Service Recovery: a Systematic Literature Review and Agenda for the Future. (2023). Remisch, David ; Lajante, Mathieu. In: Customer Needs and Solutions. RePEc:spr:custns:v:10:y:2023:i:1:d:10.1007_s40547-023-00137-8. Full description at Econpapers \|\| Download paper
2023	Key concepts in artificial intelligence and technologies 4.0 in services. (2023). Flavian, Carlos ; Belanche, Daniel ; Belk, Russell W. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00528-w. Full description at Econpapers \|\| Download paper
2023	Development of a citizen participation public service innovation model based on smart governance. (2023). Lee, Donhee ; Hong, Soon Goo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00536-w. Full description at Econpapers \|\| Download paper

Recent citations received in 2022

Year	Citing document
2022	How marketing strategy, perceived value and brand image influence WOM outcomesÃ¢â¬âThe sharing economy perspective. (2022). Huang, Yung-Chuan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001643. Full description at Econpapers \|\| Download paper
2022	. Full description at Econpapers \|\| Download paper
2022	. Full description at Econpapers \|\| Download paper
2022	Spatial Peer Effect of Enterprisesâ Digital Transformation: Empirical Evidence from Spatial Autoregressive Models. (2022). Pan, Xiaozhen ; Xu, Gengxi ; Zhu, Nina. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12576-:d:932464. Full description at Econpapers \|\| Download paper
2022	Workplace incivility and intention to quit among Civil Servants. The moderating role of gender . (2022). Gadi, Paul Dung. In: GATR Journals. RePEc:gtr:gatrjs:gjbssr617. Full description at Econpapers \|\| Download paper
2022	Influence of undergraduate experience on alumni loyalty to their alma mater in the TanzaniaÃ¢â¬â¢s higher education context. (2022). Bwemelo, Gordian S ; Magasi, Chacha. In: International Journal of Research in Business and Social Science (2147-4478). RePEc:rbs:ijbrss:v:11:y:2022:i:4:p:333-341. Full description at Econpapers \|\| Download paper
2022	An Analysis of Cause-Related and Social Marketing Strategies in the South African Sport Management Industry. (2022). Knott, Brendon ; Duffett, Rodney ; Moyo, Talent. In: SAGE Open. RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221108181. Full description at Econpapers \|\| Download paper
2022	Entrepreneurial behaviors that shape performance in small family and non-family hotels during times of crisis. (2022). Duda, Joanna ; Glinka, Beata ; Barbosa, Belem ; Suder, Marcin ; Kusa, Rafa. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:18:y:2022:i:4:d:10.1007_s11365-022-00812-7. Full description at Econpapers \|\| Download paper
2022	B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context. (2022). Shockley, Jeff ; Przyczynski, Renato ; Teixeira, Rafael . In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-022-00498-5. Full description at Econpapers \|\| Download paper
2022	Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective. (2022). Lin, Heng-Yu ; Wu, Po-Han ; Shen, Yung-Cheng ; Chou, Cindy Yunhsin. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00505-9. Full description at Econpapers \|\| Download paper
2022	A systematic literature review of women in social entrepreneurship. (2022). Yoo, Hanna ; Jeong, Euibeom. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00512-w. Full description at Econpapers \|\| Download paper

Recent citations received in 2021

Year	Citing document
2021	DESTINATION MANAGEMENT ORGANIZATIONS: A SYSTEMATIZATION OF RECENT LITERATURE WITH A FOCUS ON NEW RESEARCH TRENDS. (2021). Dinu, Alexandra Cristina ; Triandafil, Adina Andra. In: Cactus - The tourism journal for research, education, culture and soul. RePEc:bum:cactus:v:3:y:2021:i:2:p:56-63. Full description at Econpapers \|\| Download paper
2021	Servitization through open service innovation in family firms: Exploring the ability-willingness paradox. (2021). de Massis, Alfredo ; Rondi, Emanuela ; Kraus, Sascha. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:436-444. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	Destination Brand Experience: A Study Case in Touristic Context of the Peneda-GerÃªs National Park. (2021). Almeida, Nuno ; Carvalho, Paulo ; Martins, Hugo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:11569-:d:660313. Full description at Econpapers \|\| Download paper
2021	Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel. (2021). Chang, Ya-Yuan ; Chen, Xiaolian ; Wu, Hung-Che. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00454-9. Full description at Econpapers \|\| Download paper
2021	Understanding customer-centric socialization in tourism services. (2021). Li, Eldon Y ; Thi, Hoa Pham ; Yen, Hsiuju Rebecca . In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00463-8. Full description at Econpapers \|\| Download paper

Recent citations received in 2020

Year	Citing document
2020	Analysis for Growth Potential in Response to Changes in the Online Food Market. (2020). Kim, Jonghwa. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:11:p:4386-:d:363620. Full description at Econpapers \|\| Download paper
2020	Customersâ psychological ownership toward the third place. (2020). Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00418-5. Full description at Econpapers \|\| Download paper
2020	Text mining for the evaluation of public services: the case of a public bike-sharing system. (2020). Hong, Soon Goo ; Kim, Na Rang. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00419-4. Full description at Econpapers \|\| Download paper
2020	Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	H	Cites
1	Service Business / Springer	18	586
2	Sustainability / MDPI	66	202
3	Journal of Retailing and Consumer Services / Elsevier	53	72
4	Journal of Business Research / Elsevier	109	60
5	Technological Forecasting and Social Change / Elsevier	71	55
6			31
7	SAGE Open / SAGE Publications	21	27
8	Technology in Society / Elsevier	38	20
9	Journal of Air Transport Management / Elsevier	50	18
10	International Journal of Production Economics / Elsevier	86	15
11	International Entrepreneurship and Management Journal / Springer	25	13