Citation analysis for Service Business / Springer

Citation Profile [Updated: 2025-11-20 18:08:17]

5 Years H Index

Impact Factor (IF)

0.57

5 Years IF

0.63

Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw Data

	IF	AIF	CIF	IF5	DOC	CDO	CIT	NCI	CCU	D2Y	C2Y	D5Y	C5Y	SC	%SC	CiY	II	AII
2007	0	0.44	0	0	20	20	123		0	0		0			0		0	0.2
2008	0.1	0.47	0.13	0.1	25	45	116	6	6	20	2	20	2	1	16.7	3	0.12	0.22
2009	0.24	0.46	0.24	0.24	25	70	201	17	23	45	11	45	11	4	23.5		0	0.23
2010	0.18	0.46	0.21	0.16	22	92	76	19	42	50	9	70	11	12	63.2	5	0.23	0.2
2011	0.36	0.51	0.47	0.28	23	115	185	54	96	47	17	92	26	42	77.8	8	0.35	0.24
2012	0.18	0.5	0.38	0.22	28	143	183	55	151	45	8	115	25	45	81.8	3	0.11	0.21
2013	0.35	0.54	0.36	0.28	36	179	193	65	216	51	18	123	34	38	58.5	2	0.06	0.24
2014	0.34	0.53	0.33	0.24	33	212	150	71	287	64	22	134	32	54	76.1		0	0.22
2015	0.28	0.53	0.45	0.32	38	250	219	113	400	69	19	142	46	63	55.8	2	0.05	0.22
2016	0.25	0.5	0.4	0.37	10	260	51	104	504	71	18	158	58	14	13.5		0	0.2
2017	0.58	0.52	0.56	0.54	40	300	179	168	672	48	28	145	79	74	44		0	0.21
2018	0.52	0.53	0.72	0.52	34	334	201	239	911	50	26	157	81	118	49.4	9	0.26	0.22
2019	0.54	0.54	0.68	0.56	34	368	157	249	1160	74	40	155	87	135	54.2	4	0.12	0.21
2020	0.76	0.64	0.67	0.65	24	392	172	263	1423	68	52	156	101	84	31.9	4	0.17	0.3
2021	1.19	0.74	0.77	0.85	30	422	106	325	1748	58	69	142	120	128	39.4	9	0.3	0.27
2022	1.09	0.74	0.71	0.81	48	470	90	331	2080	54	59	162	132	123	37.2	11	0.23	0.22
2023	0.76	0.7	0.69	0.73	38	508	83	348	2428	78	59	170	124	167	48	20	0.53	0.2
2024	0.57	0.82	0.51	0.63	23	531	6	270	2698	86	49	174	110	84	31.1		0	0.24

IF:	Two years Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for all series in RePEc in year y
CIF:	Cumulative impact factor
IF5:	Five years Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CIT:	Number of citations to papers published in year y
NCI:	Number of citations in year y
CCU:	Cumulative number of citations to papers published until year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
SC:	selft citations in y to articles published in y-1 plus y-2
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series

#	Year	Title	Cited
1	2020	âUntactâ: a new customer service strategy in the digital age. (2020). Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2. Full description at Econpapers \|\| Download paper	62
2	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	57
3	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	53
4	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	39
5	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Soriano, Domingo Ribeiro ; Mas-Tur, Alicia. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	32
6	2020	Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8. Full description at Econpapers \|\| Download paper	30
7	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	26
8	2019	Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9. Full description at Econpapers \|\| Download paper	25
9	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Cheng, Hilary ; Tzeng, Gwo-Hshiung ; Hsu, Chih-Cheng. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	24
10	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Raposo, MÃ¡rio ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	23
11	2007	The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers \|\| Download paper	23
12	2017	The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Tram, Pham Ngoc ; Thuy, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers \|\| Download paper	22
13	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Martinez, Patricia ; del Bosque, Ignacio Rodriguez ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	21
14	2009	Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	21
15	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	21
16	2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper	20
17	2022	Research trends in digital transformation in the service sector: a review based on network text analysis. (2022). Rha, Jin Sung ; Lee, Hong-Hee. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00481-0. Full description at Econpapers \|\| Download paper	20
18	2018	Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1. Full description at Econpapers \|\| Download paper	19
19	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Lee, Donhee ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	18
20	2011	How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Mas-Verdu, Francisco ; Wensley, Anthony. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212. Full description at Econpapers \|\| Download paper	18
21	2008	Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers \|\| Download paper	17
22	2012	Social innovation, an analytical grid for understanding the social economy: the example of the QuÃ©bec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59. Full description at Econpapers \|\| Download paper	17
23	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	17
24	2011	Key service innovation drivers in the tourism sector: empirical evidence and managerial implications. (2011). MartÃnez-Ruiz, MarÃa Pilar ; Martinez-Ruiz, Maria ; Jimenez-Zarco, Ana ; Izquierdo-Yusta, Alicia. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:339-360. Full description at Econpapers \|\| Download paper	17
25	2020	Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers \|\| Download paper	17
26	2023	Digital transformation trends in service industries. (2023). Chin, Heesoo ; Marasini, Durga Prasad ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00516-6. Full description at Econpapers \|\| Download paper	17
27	2013	Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers \|\| Download paper	17
28	2007	Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139. Full description at Econpapers \|\| Download paper	16
29	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Maloca, S ; Lay, G ; Waser, B ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	16
30	2008	Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale. (2008). Schoefer, Klaus ; Diamantopoulos, Adamantios. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:65-81. Full description at Econpapers \|\| Download paper	16
31	2013	Reversed servitization paths: a case analysis of two manufacturers. (2013). Brax, Saara ; Finne, Max ; Holmstrom, Jan. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537. Full description at Econpapers \|\| Download paper	16
32	2017	Customer-to-customer interactions on customer citizenship behavior. (2017). Ho, Jin ; Yoo, Jay Jaewon. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7. Full description at Econpapers \|\| Download paper	16
33	2018	Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Xiao, Lin ; Fu, Bin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0. Full description at Econpapers \|\| Download paper	16
34	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Choi, Jeongil ; Park, Heejun. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	15
35	2012	Frontline service employeesâ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Kim, Taegoo ; Paek, Soyon ; Lee, Gyehee ; Choi, Chang. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526. Full description at Econpapers \|\| Download paper	15
36	2012	Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Thuy, Pham ; Hau, LE. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155. Full description at Econpapers \|\| Download paper	15
37	2017	Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth. (2017). Iglesias, Victor ; Vazquez-Casielles, Rodolfo ; Varela-Neira, Concepcion. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0311-8. Full description at Econpapers \|\| Download paper	14
38	2008	Services, growth poles and advanced economies. (2008). McKee, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107. Full description at Econpapers \|\| Download paper	14
39	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Gil-Saura, Irene ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	14
40	2011	Innovation management in service firms: a research agenda. (2011). Crevani, Lucia ; Palm, Kristina ; Schilling, Annika . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:177-193. Full description at Econpapers \|\| Download paper	14
41	2015	Developing service innovation capability in the hotel industry. (2015). Tang, Ya-Yun ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113. Full description at Econpapers \|\| Download paper	14
42	2011	Innovation and imitation effects in Metaverse service adoption. (2011). Byun, Won ; Trimi, Silvana ; Lee, Sang-Gun ; Kang, Mincheol. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:155-172. Full description at Econpapers \|\| Download paper	14
43	2021	Product-service systems evolution in the era of Industry 4.0. (2021). Pezzotta, Giuditta ; Jarrahi, Farnaz ; Boucher, Xavier ; Romero, David ; Larsson, Tobias ; Bigdeli, Ali Z ; Wuest, Thorsten ; Rondini, Alice ; Wiesner, Stefan ; Cavalieri, Sergio ; Jussen, Philipp ; Gaiardelli, Paolo ; Zaki, Mohamed ; Bertoni, Marco. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9. Full description at Econpapers \|\| Download paper	14
44	2015	Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Ahmad, Noor ; Tan, Cheng ; Nasurdin, Aizzat . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360. Full description at Econpapers \|\| Download paper	14
45	2012	The effects of motivations, trust, and privacy concern in social networking. (2012). Liu, Yu-Cheng ; Lin, Shi-Woei. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers \|\| Download paper	14
46	2017	HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2. Full description at Econpapers \|\| Download paper	14
47	2018	A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. (2018). MuÃ±oz-Leiva, Francisco ; Sanchez-Fernandez, J ; Muoz-Leiva, Francisco ; Liebana-Cabanillas, Francisco. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0336-7. Full description at Econpapers \|\| Download paper	13
48	2008	Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers \|\| Download paper	13
49	2017	Effects of social media on consumersâ purchase decisions: evidence from Taobao. (2017). Kwahk, Kee-Young ; Kim, Byoungsoo. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0331-4. Full description at Econpapers \|\| Download paper	13
50	2021	Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry. (2021). Wang, Yi-Chieh ; Tai, Yang-Fei ; Luo, Ching-Ching. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00461-w. Full description at Econpapers \|\| Download paper	13

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2020	âUntactâ: a new customer service strategy in the digital age. (2020). Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2. Full description at Econpapers \|\| Download paper	36
2	2022	Research trends in digital transformation in the service sector: a review based on network text analysis. (2022). Rha, Jin Sung ; Lee, Hong-Hee. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00481-0. Full description at Econpapers \|\| Download paper	19
3	2023	Digital transformation trends in service industries. (2023). Chin, Heesoo ; Marasini, Durga Prasad ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00516-6. Full description at Econpapers \|\| Download paper	17
4	2020	Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8. Full description at Econpapers \|\| Download paper	15
5	2021	Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry. (2021). Wang, Yi-Chieh ; Tai, Yang-Fei ; Luo, Ching-Ching. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00461-w. Full description at Econpapers \|\| Download paper	13
6	2023	Customer comfort during service robot interactions. (2023). Becker, Marc ; Odekerken-Schroder, Gaby ; Mahr, Dominik. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00499-4. Full description at Econpapers \|\| Download paper	10
7	2023	Key concepts in artificial intelligence and technologies 4.0 in services. (2023). Belk, Russell W ; Belanche, Daniel ; Flavian, Carlos. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00528-w. Full description at Econpapers \|\| Download paper	10
8	2019	Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9. Full description at Econpapers \|\| Download paper	10
9	2011	Innovation and imitation effects in Metaverse service adoption. (2011). Byun, Won ; Trimi, Silvana ; Lee, Sang-Gun ; Kang, Mincheol. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:155-172. Full description at Econpapers \|\| Download paper	10
10	2018	A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. (2018). MuÃ±oz-Leiva, Francisco ; Sanchez-Fernandez, J ; Muoz-Leiva, Francisco ; Liebana-Cabanillas, Francisco. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0336-7. Full description at Econpapers \|\| Download paper	9
11	2018	Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Xiao, Lin ; Fu, Bin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0. Full description at Econpapers \|\| Download paper	8
12	2023	Towards becoming a service-dominant enterprise: an actor engagement perspective. (2023). Tu, Pei-Yun ; Chou, Hsin-Hui ; Huang, Chao-Chin. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00532-0. Full description at Econpapers \|\| Download paper	8
13	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	8
14	2020	Customersâ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness. (2020). Kim, Hyun Young ; Mo, Hyeon ; Sung, Hye Jin. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00425-6. Full description at Econpapers \|\| Download paper	7
15	2023	Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models. (2023). Liard, Marine ; Le-Dain, Marie-Anne ; Benhayoun, Lamiae ; Matthews, Judy. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00520-4. Full description at Econpapers \|\| Download paper	7
16	2022	The effects of gender and personality of robot assistants on customersâ acceptance of their service. (2022). Forgas-Coll, Santiago ; Huertas-Garcia, Ruben ; Alenya, Guillem ; Andriella, Antonio. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-022-00492-x. Full description at Econpapers \|\| Download paper	7
17	2021	Product-service systems evolution in the era of Industry 4.0. (2021). Pezzotta, Giuditta ; Jarrahi, Farnaz ; Boucher, Xavier ; Romero, David ; Larsson, Tobias ; Bigdeli, Ali Z ; Wuest, Thorsten ; Rondini, Alice ; Wiesner, Stefan ; Cavalieri, Sergio ; Jussen, Philipp ; Gaiardelli, Paolo ; Zaki, Mohamed ; Bertoni, Marco. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9. Full description at Econpapers \|\| Download paper	7
18	2019	Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types. (2019). Park, Myeong-Cheol ; Kim, Eunhye ; Libaque-Saenz, Christian Fernando. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0384-7. Full description at Econpapers \|\| Download paper	7
19	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	7
20	2021	Transforming customer brand engagement to co-creation value through participation energy and effort. (2021). My-Quyen, Mai Thi ; Hau, Le Nguyen. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00452-x. Full description at Econpapers \|\| Download paper	7
21	2022	Brandsâ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands. (2022). Orourke, Shawn M ; Su, Che-Jen. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-021-00474-5. Full description at Econpapers \|\| Download paper	6
22	2020	Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers \|\| Download paper	6
23	2018	Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1. Full description at Econpapers \|\| Download paper	6
24	2018	Impact of operational innovations on customer loyalty in the healthcare sector. (2018). Hong, Kwan Soo ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0355-4. Full description at Econpapers \|\| Download paper	6
25	2021	Correction to: Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type. (2021). Prashar, Sanjeev ; Vijay, Sai T ; Salagrama, Ramakrishna. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00469-2. Full description at Econpapers \|\| Download paper	5
26	2021	The relationship between brand experience and consumer-based brand equity in grocerants. (2021). Yoo, Se Ran ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00439-8. Full description at Econpapers \|\| Download paper	5
27	2022	A systematic literature review of women in social entrepreneurship. (2022). Yoo, Hanna ; Jeong, Euibeom. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00512-w. Full description at Econpapers \|\| Download paper	5
28	2021	Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type. (2021). Prashar, Sanjeev ; Vijay, Sai T ; Salagrama, Ramakrishna. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00468-3. Full description at Econpapers \|\| Download paper	5
29	2018	A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains. (2018). Lin, Yun-Tsan ; Chen, Hsi-Tien. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0354-5. Full description at Econpapers \|\| Download paper	5
30	2023	Live support by chatbots with artificial intelligence: A future research agenda. (2023). Camilleri, Mark Anthony ; Troise, Ciro. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00513-9. Full description at Econpapers \|\| Download paper	5
31	2019	Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view. (2019). Hung, Shiu-Wan ; Chiu, Pei-Chun ; Cheng, Min-Jhih. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0364-y. Full description at Econpapers \|\| Download paper	5
32	2019	A value co-creation model in brand tribes: the effect of luxury cruise consumersâ power perception. (2019). Lee, Yuan ; Kim, Insin. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0373-x. Full description at Econpapers \|\| Download paper	5
33	2020	Correction to: Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00429-2. Full description at Econpapers \|\| Download paper	5
34	2022	Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods. (2022). Shin, Yuhyung ; Hur, Won-Moo ; Hwang, Hansol. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-021-00456-7. Full description at Econpapers \|\| Download paper	5
35	2022	Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance. (2022). Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00478-9. Full description at Econpapers \|\| Download paper	5
36	2020	Team innovation in retail services: the role of ambidextrous leadership and team learning. (2020). Lan, Yi-Chen ; Tho, Nguyen Dinh ; Duc, La Anh ; Nakandala, Dilupa. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-020-00412-x. Full description at Econpapers \|\| Download paper	5
37	2017	Effects of social media on consumersâ purchase decisions: evidence from Taobao. (2017). Kwahk, Kee-Young ; Kim, Byoungsoo. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0331-4. Full description at Econpapers \|\| Download paper	5
38	2023	Exploring the antecedents of customersâ willingness to use service robots in restaurants. (2023). Molinillo, Sebastian ; Anaya-Sanchez, Rafael ; Rejon-Guardia, Francisco. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00509-5. Full description at Econpapers \|\| Download paper	5
39	2020	Determinants of social commerce adoption in an emerging economy. (2020). Kim, Yang Sok ; Rahman, Tazizur ; Noh, Mi Jin ; Lee, Choong Kwon. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00427-4. Full description at Econpapers \|\| Download paper	5
40	2021	The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services. (2021). FlaviÃ¡n, Carlos ; Casalo, Luis V ; Belanche, Daniel ; Flavian, Carlos ; Perez-Rueda, Alfredo. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00432-7. Full description at Econpapers \|\| Download paper	5
41	2023	A qualitative investigation of infusing products with service via strategic alliances among SMEs: a case of servitization. (2023). Franco, Mario ; Pombo, Diogo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00530-2. Full description at Econpapers \|\| Download paper	4
42	2011	Gender differences in the linkage of online patronage behavior with TV-and-online shopping values. (2011). Lin, Hsin-Hui. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:295-312. Full description at Econpapers \|\| Download paper	4
43	2023	Humans and/or robots? Touristsâ preferences towards the humansârobots mix in the service delivery system. (2023). Ivanov, Stanislav ; Seyitolu, Faruk ; Webster, Craig. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00517-5. Full description at Econpapers \|\| Download paper	4
44	2021	Understanding customer-centric socialization in tourism services. (2021). Yen, Hsiuju Rebecca ; Phamthi, Hoa ; Li, Eldon Y. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00463-8. Full description at Econpapers \|\| Download paper	4
45	2023	Can robots recover a service using interactional justice as employees do? A literature review-based assessment. (2023). Dorofeev, Nikita ; Lajante, Mathieu ; Remisch, David. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00525-z. Full description at Econpapers \|\| Download paper	4
46	2021	The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam. (2021). Nguyen, Tam ; Hoang, Thinh ; Truong, Ngan Tuyet. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00441-0. Full description at Econpapers \|\| Download paper	4
47	2021	Industrial linkage and spillover effects of the logistics service industry: an inputâoutput analysis. (2021). Kim, Yong-Jeong ; Trimi, Silvana ; Lee, Sang-Gun. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00440-1. Full description at Econpapers \|\| Download paper	4
48	2018	Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Sooyoung. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x. Full description at Econpapers \|\| Download paper	4
49	2019	Dysfunctional customer behavior: conceptualization and empirical validation. (2019). Gong, Taeshik ; Kang, Minjeong. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00398-1. Full description at Econpapers \|\| Download paper	4
50	2010	Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention. (2010). Noh, Yonghwi ; An, Myungsook ; Lee, Chongho . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:155-166. Full description at Econpapers \|\| Download paper	4

Citing documents used to compute impact factor: 49

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2024	Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator. (2024). Amin, Muhammad ; Khan, Imran ; Ting, Ding Hooi ; Shamim, Amjad ; Abbasi, Amir Zaib ; Jan, Amin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001152. Full description at Econpapers \|\| Download paper
2024	Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation. (2024). Yi, Yuxin ; Zhang, Liming. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00571-1. Full description at Econpapers \|\| Download paper
2024	How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model. (2024). Wang, Yao-Chin ; Chang, Kuo-Chien ; Cheng, Yi-Sung. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00572-0. Full description at Econpapers \|\| Download paper
2024	The role of authenticity in creating shared value: From the perspective of sports firmsâ corporate image and customer loyalty. (2024). Noh, Yonghwi ; Choi, Seung Kook. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00567-x. Full description at Econpapers \|\| Download paper
2024	Consumers perceptions of partnering brands: The roles of perceived sustainable development goals and partnership authenticity in a crossânational context. (2024). Chanavat, Nicolas ; Su, Chejen ; Cinar, Kevser. In: Sustainable Development. RePEc:wly:sustdv:v:32:y:2024:i:4:p:3518-3540. Full description at Econpapers \|\| Download paper
2024	An Analysis of Digitalization and Firm Performance in Finlandâs Private Service Industries. (2024). Pajarinen, Mika ; Kuosmanen, Natalia ; Heshmati, Almas. In: ETLA Working Papers. RePEc:rif:wpaper:117. Full description at Econpapers \|\| Download paper
2024	Energy supply chain efficiency in the digital era: Evidence from Chinas listed companies. (2024). Hao, YU ; Ge, Yingchen ; Fu, Shuke ; Tian, Jiali ; Peng, Jiachao. In: Energy Economics. RePEc:eee:eneeco:v:134:y:2024:i:c:s0140988324003050. Full description at Econpapers \|\| Download paper
2024	The benefits of service employeesâ resilience in the workplace: a mediation and moderation analysis. (2024). Le, Kieu-Giang Hoai. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:2:d:10.1007_s11628-024-00561-3. Full description at Econpapers \|\| Download paper
2024	DIGITAL TRANSFORMATION BARRIERS IN FRENCH SERVICE SMES â A RESEARCH TAX CREDIT PERSPECTIVE.. (2024). Raj, Punita ; Rose, Bertrand ; Marmier, Franois ; Filipas, Ioana ; Zouaoui, Salma. In: Working Papers of BETA. RePEc:ulp:sbbeta:2024-49. Full description at Econpapers \|\| Download paper
2024	Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal. (2024). Minaya, Pedro E ; Avella, Luca ; Trespalacios, Juan A. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:2:d:10.1007_s11628-024-00559-x. Full description at Econpapers \|\| Download paper
2024	Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness. (2024). Mai, Nguyen Thi ; Tam, Do Uyen. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00565-z. Full description at Econpapers \|\| Download paper
2024	Conceptualizing ecosystem management capabilities: Managing the ecosystem-organization interface. (2024). Mutter, Sermed ; Sjodin, David ; Liljeborg, Alexander. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:200:y:2024:i:c:s0040162523008727. Full description at Econpapers \|\| Download paper
2024	Diminishing role of regional uniqueness in preference to shop online amid COVID-19: a longitudinal analysis. (2024). Patrakosol, Buraj. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:1:d:10.1007_s11628-023-00551-x. Full description at Econpapers \|\| Download paper
2024	The adoption of social robots in service operations: A comprehensive review. (2024). Daim, Tugrul ; Mishra, Ruchi ; Kr, Rajesh ; Vishwakarma, Laxmi Pandit ; Demirkol, Denizhan. In: Technology in Society. RePEc:eee:teinso:v:76:y:2024:i:c:s0160791x23002464. Full description at Econpapers \|\| Download paper
2024	Narcissism on display? Effects of full-shot and medium-shot photographs posted on social media on touristsâ attraction visit interest. (2024). Dong, Jia-You ; Tan, Wee-Kheng. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:2:d:10.1007_s11628-024-00564-0. Full description at Econpapers \|\| Download paper
2024	Examining Fitness Centre Members Perceived Risk, Attitude, and Behavioural Intentions in the Context of Brand Equity during the COVID-19 Pandemic. (2024). Enturk-Ozer, Leyla ; Yaiz, Kadir ; Gultekn, Beyza. In: Sosyoekonomi Journal. RePEc:sos:sosjrn:240207. Full description at Econpapers \|\| Download paper
2024	Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants. (2024). Snchez-Gardey, Gonzalo ; de la Lastra, Susana Fernndez-Prez. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:1:d:10.1007_s11628-023-00552-w. Full description at Econpapers \|\| Download paper
2024	Coping strategies for serial service failures in peer-to-peer sharing services: the power of empathic communication. (2024). Verma, Rohit ; Choi, Sunmee ; Kim, Sooyun. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00568-w. Full description at Econpapers \|\| Download paper
2024	The acceptability of the risk of death in the treatment of respiratory diseases in France. (2024). Orset, Caroline. In: Health Economics Review. RePEc:spr:hecrev:v:14:y:2024:i:1:d:10.1186_s13561-024-00541-3. Full description at Econpapers \|\| Download paper
2024	The acceptability of the risk of death in the treatment of respiratory diseases in France. (2024). Orset, Caroline. In: Post-Print. RePEc:hal:journl:hal-04720100. Full description at Econpapers \|\| Download paper
2024	Boost effect of sustainable practices and relational innovation on value co-creation and brand equity: outcomes of hotel size moderation. (2024). Marin-Garcia, Antonio ; Ruiz-Molina, Maria-Eugenia ; Berenguer-Contri, Gloria ; Gil-Saura, Irene ; Bordian, Mariia. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:12:y:2024:i:3:d:10.1057_s41270-024-00309-y. Full description at Econpapers \|\| Download paper
2024	Conventional or alternative financing to promote entrepreneurship? An analysis of female and male entrepreneurship in developed and developing countries. (2024). Orden-Cruz, Carmen ; Paule-Vianez, Jessica ; Coronel-Pangol, Katherine. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:20:y:2024:i:1:d:10.1007_s11365-023-00906-w. Full description at Econpapers \|\| Download paper
2024	What Is an Effective Signal in Crowdfunding? Evidence from Expert Researchers and a Meta-Study. (2024). Voshaar, Johannes ; Hornuf, Lars. In: CESifo Working Paper Series. RePEc:ces:ceswps:_11501. Full description at Econpapers \|\| Download paper
2024	Entrepreneurial Finance Alternatives in the Digital Era: A Systematic Review and Future Agenda. (2024). Srinivas, Manjula ; Kaur, Manpreet. In: Acta Universitatis Bohemiae Meridionalis. RePEc:boh:actaub:v:27:y:2024:i:3:p:34-45. Full description at Econpapers \|\| Download paper
2024	Linking Innovative Work Behaviour to Career Satisfaction: Engagement, Flexibility, and Perspectives from Male and Female Service Employees. (2024). Durugbo, Christopher M ; Alessa, Hanan S. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:25:y:2024:i:4:d:10.1007_s40171-024-00420-0. Full description at Econpapers \|\| Download paper
2024	Actorsâ interactions in the evolution of service supply networks of manufacturing firms. (2024). Qu, Qingyun ; Li, Jinghua ; Wang, Jiexiang ; Zhu, Jiantao. In: International Journal of Production Economics. RePEc:eee:proeco:v:272:y:2024:i:c:s0925527324000811. Full description at Econpapers \|\| Download paper
2024	Operative service delivery planning and scheduling in Product-Service Systems. (2024). Pezzotta, Giuditta ; Kuhlenktter, Bernd ; Alp, Enes ; Pirola, Fabiana ; Sala, Roberto. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:2:d:10.1007_s11628-024-00558-y. Full description at Econpapers \|\| Download paper
2024	Mapping green innovation with machine learning: Evidence from China. (2024). Wang, Rongping ; Fang, Mingjie ; Liu, Feng. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:200:y:2024:i:c:s0040162523007928. Full description at Econpapers \|\| Download paper
2024	Corporate social responsibility in family business: Using machine learning to uncover who is doing good. (2024). Huang, Wanying ; Fang, Mingjie ; Zhang, Jing ; Liu, Feng. In: Technology in Society. RePEc:eee:teinso:v:76:y:2024:i:c:s0160791x24000010. Full description at Econpapers \|\| Download paper
2024	Exploring the role of interaction in older-adult service innovation: insights from the testing stage. (2024). Li, Yan ; Chin, Ya-Lan ; Wang, Jin ; Liu, Jian-Bing ; Wu, Feng-Shang. In: Palgrave Communications. RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-03380-z. Full description at Econpapers \|\| Download paper
2024	Service dyads: understanding the dynamics of social perspective-taking and value co-creation amidst service problems. (2024). Jin, Dan. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:2:d:10.1007_s11628-024-00562-2. Full description at Econpapers \|\| Download paper
2024	Smart-enhanced organisational functions: A framework comprising capabilities, barriers, and evolutional path. (2024). Callefi, Mario Henrique ; Filho, Moacir Godinho ; Pissardini, Paulo Eduardo ; Devs, Gilberto Miller ; da Silva, Elias Ribeiro. In: Post-Print. RePEc:hal:journl:hal-04918996. Full description at Econpapers \|\| Download paper
2024	Creating meaningful insights from customer reviews: a methodological comparison of topic modeling algorithms and their use in marketing research. (2024). Adirci, Tue Ozansoy ; Yazici, GL. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:12:y:2024:i:4:d:10.1057_s41270-023-00256-0. Full description at Econpapers \|\| Download paper
2024	Automated social presence in AI: Avoiding consumer psychological tensions to improve service value. (2024). Belk, Russell W ; Casalo, Luis V ; Belanche, Daniel ; Flavian, Carlos. In: Journal of Business Research. RePEc:eee:jbrese:v:175:y:2024:i:c:s0148296324000493. Full description at Econpapers \|\| Download paper
2024	Bringing employee learning to AI stress research: A moderated mediation model. (2024). Zhou, Qiwei ; Chen, Keyu ; Cheng, Shuang. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:209:y:2024:i:c:s0040162524005717. Full description at Econpapers \|\| Download paper
2024	Implementing artificial intelligence empowered financial advisory services: A literature review and critical research agenda. (2024). Vigren, Olli ; Soderberg, Inga-Lill ; Zhu, Hui. In: Journal of Business Research. RePEc:eee:jbrese:v:174:y:2024:i:c:s0148296323008536. Full description at Econpapers \|\| Download paper
2024	A bibliometric analysis of metaverse technologies in healthcare services. (2024). Damar, Seckin ; Koksalmis, Gulsah Hancerliogullari. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:2:d:10.1007_s11628-024-00553-3. Full description at Econpapers \|\| Download paper
2024	Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots. (2024). Russell-Bennett, Rebekah ; Steins, Mark ; Becker, Marc ; Odekerken-Schroder, Gaby ; Mathmann, Frank ; Mahr, Dominik. In: Journal of Business Research. RePEc:eee:jbrese:v:180:y:2024:i:c:s0148296324002339. Full description at Econpapers \|\| Download paper
2024	Practice-Based Views on Key Success Elements in University-Industry Collaborative Activities. (2024). Phang, Swee King ; Garcia, Jorge L ; Tereshchenko, Elizaveta ; Happonen, Ari. In: International Journal of Knowledge Management (IJKM). RePEc:igg:jkm000:v:20:y:2024:i:1:p:1-25. Full description at Econpapers \|\| Download paper
2024	Can digital transformation of services promote participation in manufacturing global value chains?. (2024). Fan, Zhaobin ; Anwar, Sajid ; Bian, Ruimin. In: Economic Analysis and Policy. RePEc:eee:ecanpo:v:81:y:2024:i:c:p:1074-1092. Full description at Econpapers \|\| Download paper
2024	An Empirical Study on Industry Convergence in an Underdeveloped Area: Shanwei, Guangdong, China. (2024). Wang, DI. In: International Journal of Regional Development. RePEc:mth:ijrd88:v:11:y:2024:i:2:p:1. Full description at Econpapers \|\| Download paper
2024	A comparative analysis of contactless e-service encounters in online platforms. (2024). Lee, Sang M ; Hong, Soon Goo. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:1:d:10.1007_s11628-024-00554-2. Full description at Econpapers \|\| Download paper
2024	Research on Unmanned Smart Hotels Resistance from the Perspective of Innovation Resistance Theory. (2024). Yuan, Guohong ; Niu, Yuanyuan ; Lu, Peng ; Yang, Yingying. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:3:p:21582440241281570. Full description at Econpapers \|\| Download paper
2024	Servitization and product service system: A literature review on value creation. (2024). Zhang, Yafei ; Zhao, Zhichao ; Su, Limin ; Cao, Yongchao ; Li, Huimin. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:208:y:2024:i:c:s0040162524005225. Full description at Econpapers \|\| Download paper
2024	When traditional SME managers encounter cybersecurity: Discourse analysis of opportunities and dilemmas in meeting the demands. (2024). Hoong, Yang ; Baker, Ron ; Rezania, Davar. In: Technology in Society. RePEc:eee:teinso:v:78:y:2024:i:c:s0160791x24001982. Full description at Econpapers \|\| Download paper
2024	Barriers and Strategies for Digital Marketing and Smart Delivery in Urban Courier Companies in Developing Countries. (2024). Molina-Romero, Schneyder ; Boom-Crcamo, Efrain ; Galindo-Angulo, Cesar ; Restrepo, Mara Mar. In: Journal of the Knowledge Economy. RePEc:spr:jknowl:v:15:y:2024:i:4:d:10.1007_s13132-024-01823-1. Full description at Econpapers \|\| Download paper
2024	CSR and ownership structure: Moderating role of board characteristics in an emerging country context. (2024). Uzma, Shigufta Hena ; Kaimal, Anjali. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:31:y:2024:i:5:p:4933-4955. Full description at Econpapers \|\| Download paper
2024	The role of customer forgiveness and perceived justice in restoring relationships with customers. (2024). Chih, Wen-Hai ; Wang, Kai-Yu ; Honora, Andreawan. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00563-1. Full description at Econpapers \|\| Download paper
2024	Understanding shoppersâ¬â¢ cross-channel analysis of influencing factors of online and offline channels: Evidence from clothing product. (2024). Wang, Jixiao. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002960. Full description at Econpapers \|\| Download paper

Recent citations

Recent citations received in 2024

Year	Citing document

Recent citations received in 2023

Year	Citing document
2023	Examining the impact of service robot communication styles on customer intimacy following service failure. (2023). Cho, Youngju ; Park, Jun Sung ; Yoo, Joon Woo. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002588. Full description at Econpapers \|\| Download paper
2023	A counterfactual thinking perspective of moral licensing effect in machine-driven communication: An example of natural language processing chatbot developed based on WeChat API. (2023). Ren, Zhouqi ; Tong, Zelin ; Wang, Yihuan ; Ma, Yichuan ; Xie, Yibo. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s004016252300611x. Full description at Econpapers \|\| Download paper
2023	A study on forward and backward linkage effects in South Koreas telecom industry across generations. (2023). Jun, Sung-Youl ; Lee, Sang-Gun ; Choe, Hyoung-Seon ; Yang, Chang-Gyu. In: Telecommunications Policy. RePEc:eee:telpol:v:47:y:2023:i:8:s030859612300126x. Full description at Econpapers \|\| Download paper
2023	The Effect of Color Saturation of Travel Pictures on Consumer Appeal. (2023). Chen, Yuting ; Lin, LI ; You, Jiwang ; Zhu, Hong. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:19:p:14503-:d:1254037. Full description at Econpapers \|\| Download paper
2023	Frontline Employeesâ Empathy in Service Recovery: a Systematic Literature Review and Agenda for the Future. (2023). Lajante, Mathieu ; Remisch, David. In: Customer Needs and Solutions. RePEc:spr:custns:v:10:y:2023:i:1:d:10.1007_s40547-023-00137-8. Full description at Econpapers \|\| Download paper
2023	Key concepts in artificial intelligence and technologies 4.0 in services. (2023). Belk, Russell W ; Belanche, Daniel ; Flavian, Carlos. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00528-w. Full description at Econpapers \|\| Download paper
2023	Development of a citizen participation public service innovation model based on smart governance. (2023). Hong, Soon Goo ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00536-w. Full description at Econpapers \|\| Download paper
2023	What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective. (2023). Li, Ping ; Lee, Seoyoun ; Yang, Sung-Byung ; Chang, Younghoon. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00542-y. Full description at Econpapers \|\| Download paper
2023	Adolescentsâ attempts at influence and self-reported errors in family vacation decisions: a cross-regional study. (2023). , Nicolas ; Liang, Yung-Kuei ; Lebrun, Anne Marie ; Luo, Qiuju ; Cavalcanti, Maria Helena ; Pinto, Carlos Eduardo ; Su, Che-Jen ; Lan, Yi-Fang. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00543-x. Full description at Econpapers \|\| Download paper
2023	Underscoring trainers lack of effort or talent in service failure of personal fitness training: customers negative word-of-mouth response. (2023). Park, Sangchul ; Lee, Hyun-Woo ; Nite, Calvin. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00544-w. Full description at Econpapers \|\| Download paper
2023	The contingent impacts of dynamic service innovation capabilities on firm performance. (2023). Zhang, Shun ; Trimi, Silvana. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00546-8. Full description at Econpapers \|\| Download paper
2023	Connecting artificial intelligence to value creation in services: mechanism and implications. (2023). Kim, Minjun. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00547-7. Full description at Econpapers \|\| Download paper
2023	Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification. (2023). Wu, Shih-Hao ; Huang, Stephen Chi-Tsun ; Tsai, Ching-Yi Daphne ; You, Yu-Xuan. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00548-6. Full description at Econpapers \|\| Download paper

Recent citations received in 2022

Year	Citing document
2022	How marketing strategy, perceived value and brand image influence WOM outcomesâ¬âThe sharing economy perspective. (2022). Huang, Yung-Chuan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001643. Full description at Econpapers \|\| Download paper
2022	Developing Green Healthcare Activities in the Total Quality Management Framework. (2022). Lee, Sang M. In: IJERPH. RePEc:gam:jijerp:v:19:y:2022:i:11:p:6504-:d:825171. Full description at Econpapers \|\| Download paper
2022	Workplace Mistreatment and Health Conditions Prior and during the COVID-19 in South Korea: A Cross-Sectional Study. (2022). Kim, Sooyoung ; Nerobkova, Nataliya ; Shin, Jae Yong ; Park, Eun-Cheol. In: IJERPH. RePEc:gam:jijerp:v:19:y:2022:i:20:p:12992-:d:938546. Full description at Econpapers \|\| Download paper
2022	Spatial Peer Effect of Enterprisesâ Digital Transformation: Empirical Evidence from Spatial Autoregressive Models. (2022). Pan, Xiaozhen ; Zhu, Nina ; Xu, Gengxi. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12576-:d:932464. Full description at Econpapers \|\| Download paper
2022	Workplace incivility and intention to quit among Civil Servants. The moderating role of gender . (2022). Gadi, Paul Dung. In: GATR Journals. RePEc:gtr:gatrjs:gjbssr617. Full description at Econpapers \|\| Download paper
2022	Influence of undergraduate experience on alumni loyalty to their alma mater in the TanzaniaÃ¢â¬â¢s higher education context. (2022). Bwemelo, Gordian S ; Magasi, Chacha. In: International Journal of Research in Business and Social Science (2147-4478). RePEc:rbs:ijbrss:v:11:y:2022:i:4:p:333-341. Full description at Econpapers \|\| Download paper
2022	An Analysis of Cause-Related and Social Marketing Strategies in the South African Sport Management Industry. (2022). Moyo, Talent ; Duffett, Rodney ; Knott, Brendon. In: SAGE Open. RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221108181. Full description at Econpapers \|\| Download paper
2022	Entrepreneurial behaviors that shape performance in small family and non-family hotels during times of crisis. (2022). Kusa, Rafa ; Suder, Marcin ; Duda, Joanna ; Barbosa, Belem ; Glinka, Beata. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:18:y:2022:i:4:d:10.1007_s11365-022-00812-7. Full description at Econpapers \|\| Download paper
2022	B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context. (2022). Przyczynski, Renato ; Teixeira, Rafael ; Shockley, Jeff. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-022-00498-5. Full description at Econpapers \|\| Download paper
2022	Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective. (2022). Shen, Yung-Cheng ; Wu, Po-Han ; Lin, Heng-Yu ; Chou, Cindy Yunhsin. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00505-9. Full description at Econpapers \|\| Download paper
2022	A systematic literature review of women in social entrepreneurship. (2022). Yoo, Hanna ; Jeong, Euibeom. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00512-w. Full description at Econpapers \|\| Download paper

Recent citations received in 2021

Year	Citing document
2021	DESTINATION MANAGEMENT ORGANIZATIONS: A SYSTEMATIZATION OF RECENT LITERATURE WITH A FOCUS ON NEW RESEARCH TRENDS. (2021). Dinu, Alexandra Cristina ; Triandafil, Adina Andra. In: Cactus - The tourism journal for research, education, culture and soul. RePEc:bum:cactus:v:3:y:2021:i:2:p:56-63. Full description at Econpapers \|\| Download paper
2021	The services field: A cornucopia filled with potential management topics. (2021). Walsh, Gianfranco ; Linzmajer, Marc. In: European Management Journal. RePEc:eee:eurman:v:39:y:2021:i:6:p:688-694. Full description at Econpapers \|\| Download paper
2021	Servitization through open service innovation in family firms: Exploring the ability-willingness paradox. (2021). Kraus, Sascha ; Rondi, Emanuela ; de Massis, Alfredo. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:436-444. Full description at Econpapers \|\| Download paper
2021	The Influence of Internal Marketing and Job Satisfaction on Task Performance and Counterproductive Work Behavior in an Emerging Market during the COVID-19 Pandemic. (2021). Dabija, Dan Cristian ; Nemteanu, Marcela-Sefora. In: IJERPH. RePEc:gam:jijerp:v:18:y:2021:i:7:p:3670-:d:528189. Full description at Econpapers \|\| Download paper
2021	Developing Universally Applicable Service Quality Assessment Model Based on the Theory of Consumption Values, and Using Fuzzy Linguistic Preference Relations to Empirically Test Three Industries. (2021). Hsu, Tsuen-Ho ; Her, Sen-Tien ; Hou, Jia-Jeng. In: Mathematics. RePEc:gam:jmathe:v:9:y:2021:i:20:p:2608-:d:657831. Full description at Econpapers \|\| Download paper
2021	Destination Brand Experience: A Study Case in Touristic Context of the Peneda-GerÃªs National Park. (2021). Carvalho, Paulo ; Almeida, Nuno ; Martins, Hugo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:11569-:d:660313. Full description at Econpapers \|\| Download paper
2021	Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel. (2021). Chang, Ya-Yuan ; Chen, Xiaolian ; Wu, Hung-Che. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00454-9. Full description at Econpapers \|\| Download paper
2021	Understanding customer-centric socialization in tourism services. (2021). Yen, Hsiuju Rebecca ; Phamthi, Hoa ; Li, Eldon Y. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00463-8. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	H	Cites
1	Service Business / Springer	18	652
2	Sustainability / MDPI	75	177
3	Journal of Retailing and Consumer Services / Elsevier	61	70
4	Journal of Business Research / Elsevier	121	64
5	Technological Forecasting and Social Change / Elsevier	79	58
6	SAGE Open / SAGE Publications	25	39
7	IJERPH / MDPI	47	29
8	Journal of the Knowledge Economy / Springer	30	24
9	Technology in Society / Elsevier	45	24
10	Humanities and Social Sciences Communications / Palgrave Macmillan	24	21
11	Journal of Air Transport Management / Elsevier	52	19