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The Service Industries Journal / Taylor & Francis Journals

Citation Profile [Updated: 2025-07-02 11:05:44]
5 Years H Index
29
Impact Factor (IF)
0.97
5 Years IF
0.94
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1997 0 0.24 0.03 0 39 39 168 1 1 0 0 0 1 0.03 0.11
1998 0 0.27 0.02 0 56 95 182 2 3 39 39 0 2 0.04 0.13
1999 0.04 0.3 0.03 0.04 49 144 211 4 7 95 4 95 4 1 25 0 0.15
2000 0.07 0.35 0.07 0.08 51 195 170 13 20 105 7 144 11 0 0 0.16
2001 0.06 0.38 0.04 0.04 20 215 90 8 28 100 6 195 8 0 0 0.17
2002 0.03 0.4 0.06 0.04 22 237 72 10 42 71 2 215 9 0 0 0.21
2003 0.12 0.43 0.08 0.08 53 290 310 23 65 42 5 198 15 0 2 0.04 0.21
2004 0.12 0.48 0.1 0.09 51 341 314 35 100 75 9 195 18 1 2.9 7 0.14 0.22
2005 0.09 0.5 0.07 0.08 56 397 346 28 128 104 9 197 15 3 10.7 0 0.23
2006 0.1 0.49 0.1 0.09 70 467 297 45 174 107 11 202 19 9 20 1 0.01 0.22
2007 0.07 0.45 0.1 0.13 126 593 385 61 235 126 9 252 32 10 16.4 0 0.2
2008 0.1 0.47 0.14 0.15 207 800 502 113 348 196 20 356 54 22 19.5 0 0.22
2009 0.04 0.46 0.13 0.1 132 932 347 125 473 333 14 510 52 18 14.4 4 0.03 0.23
2010 0.12 0.46 0.15 0.13 135 1067 67 160 633 339 42 591 76 30 18.8 0 0.2
2011 0.07 0.51 0.18 0.13 76 1143 69 209 842 267 20 670 85 17 8.1 2 0.03 0.24
2012 0.05 0.51 0.18 0.14 36 1179 159 215 1058 211 10 676 92 2 0.9 0 0.21
2013 0.08 0.54 0.2 0.12 104 1283 441 263 1321 112 9 586 71 7 2.7 3 0.03 0.24
2014 0.19 0.53 0.19 0.13 75 1358 313 261 1582 140 27 483 64 32 12.3 6 0.08 0.22
2015 0.23 0.53 0.22 0.15 56 1414 300 305 1887 179 41 426 65 13 4.3 4 0.07 0.22
2016 0.3 0.51 0.24 0.25 46 1460 153 356 2243 131 39 347 88 26 7.3 3 0.07 0.2
2017 0.2 0.52 0.24 0.32 52 1512 181 365 2608 102 20 317 103 25 6.8 0 0.21
2018 0.23 0.53 0.26 0.35 60 1572 266 403 3011 98 23 333 115 7 1.7 4 0.07 0.23
2019 0.25 0.54 0.25 0.32 57 1629 274 399 3411 112 28 289 93 0 14 0.25 0.21
2020 0.63 0.65 0.31 0.55 59 1688 417 530 3942 117 74 271 149 0 25 0.42 0.31
2021 1.33 0.74 0.4 0.93 52 1740 261 697 4639 116 154 274 256 0 28 0.54 0.27
2022 1.23 0.75 0.36 0.91 49 1789 174 643 5282 111 137 280 254 0 17 0.35 0.22
2023 1.57 0.73 0.42 1.25 49 1838 46 779 6061 101 159 277 347 8 1 8 0.16 0.2
2024 0.97 0.95 0.3 0.94 49 1887 12 574 6635 98 95 266 251 0 7 0.14 0.28
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
11997Management of Innovation in Services. (1997). Sundbo, Jon. In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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110
22018Reinforcing competitive advantage through green organizational culture and green innovation. (2018). Tuna, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491.

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68
32015Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Marquet, Morgan ; Zhao, Anita Lifen ; Palmer, Adrian. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554.

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68
42003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Matzler, Kurt ; Heischmidt, Kenneth ; Sauerwein, Elmar . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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66
52020Service robot implementation: a theoretical framework and research agenda. (2020). Flavián, Carlos ; Casalo, Luis V ; Schepers, Jeroen ; Belanche, Daniel ; Flavian, Carlos. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225.

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62
62003Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30.

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60
72014The evolution of service innovation research: a critical review and synthesis. (2014). Carlborg, Per ; Kindstrom, Daniel ; Kowalkowski, Christian. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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54
82020COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Liangqiang, LI ; Jiaming, Fang. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490.

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54
92009Emergence of innovations in services. (2009). Tuominen, Tiina ; Toivonen, Marja. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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53
101998The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, Faïz ; Gadrey, Jean ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15.

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52
112013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Poggesi, Sara ; Mari, Michela. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

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52
122009The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136.

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51
132004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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50
142003What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66.

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49
15Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771.

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46
162007A New Framework for Service Supply Chains. (2007). Baltacioglu, Tuncdan ; And, Oznur Yurt ; Kaplan, Melike D. ; Ada, Erhan. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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40
171999The Performance-Importance Response Function: Observations and Implications. (1999). Sampson, Scott E. ; SHOWALTER, MICHAEL J.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

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39
182012Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Akehurst, Gary ; Simarro, Enrique . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505.

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38
192005A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445.

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36
202008Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Sarkar, Soumodip ; Carvalho, Luisa. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356.

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35
212019Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Rather, Raouf Ahmad ; Hollebeek, Linda D ; Ul, Jamid. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540.

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33
222022Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’. (2022). Kumar, Satish ; Lim, Weng Marc ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:481-513.

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33
232004Environmental strategies in spanish hotels: contextual factors and performance. (2004). de Burgos-Jimenez, Jeronimo ; Cespedes-Lorente, Jose ; Carmona-Moreno, Eva. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130.

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33
242020The impact of live video streaming on online purchase intention. (2020). Zhang, Min ; Qin, Fang ; Luo, Cheng ; Wang, Alan G. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:656-681.

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32
252008Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Kuo, Ying-Feng ; Chen, Wen-Chin ; Deng, Wei-Jaw . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51.

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32
262007Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707.

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31
272005The determinants of export behaviour in UK service firms. (2005). Suppakitjarak, Joy ; Seaton, Jonathan ; Gourlay, Adrian. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889.

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30
282007Knowledge Intensive Business Services and Urban Industrial Development. (2007). WIIG, Heidi ; Aslesen, Heidi Wiig ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338.

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30
292000A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). Chen, Tser-Yieth ; YEH, TSER-LIEN . In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109.

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30
302009An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Lee, Soyoung ; Li, Jiunn-Ger Tony ; Kim, Jai-Ok . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652.

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29
312008Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Shamdasani, Prem ; Malhotra, Neeru ; Mukherjee, Avinandan. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138.

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29
322006An exploration of the meanings of hotel brand equity. (2006). Ball, Stephen ; Bailey, Rob . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38.

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28
332020COVID-19 and undeclared work: impacts and policy responses in Europe. (2020). Williams, Colin ; Kayaoğlu, Ayşegül ; Kayaoglu, Aysegul. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:914-931.

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28
342022Leadership, green innovation, and green creativity: a systematic review. (2022). Uysal, Muzaffer ; Arici, Hasan Evrim. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:280-320.

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27
352005How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271.

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26
362014A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, ; Eggers, Fabian. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294.

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26
372008Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Welter, Friederike ; Smallbone, David ; Voytovich, Artem . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670.

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26
382017Impact of customer experience on loyalty: a multichannel examination. (2017). Rajaobelina, Lova ; Ricard, Line ; Brun, Isabelle ; Berthiaume, Bilitis. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:317-340.

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26
392007From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755.

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25
402020COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration. (2020). Siddiqi, Umar Iqbal ; Akhtar, Naeem ; Usman, Muhammad ; Ali, Moazzam. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:891-913.

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25
412000Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the ‘New’ Glasgow. (2000). Nickson, Dennis ; Warhurst, Chris ; WITZ, ANNE ; Cullen, Anne Marie. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:3:p:1-18.

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24
422021Customer engagement and purchase intention in live-streaming digital marketing platforms. (2021). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Fang, Jiaming ; Asare, Andy Ohemeng. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:767-786.

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24
432007Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy ; Farrell, Andrew M.. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604.

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24
442005Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Chiu, yung-ho ; Yeh, Tsai-Lien ; Lieu, Pang-Tien. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944.

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24
452014Servitisation of European manufacturing: evidence from a large scale database. (2014). Schartinger, Doris ; Dachs, Bernhard ; Borowiecki, Martin ; Lay, Gunter ; Jager, Angela ; Biege, Sabine . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:1:p:5-23.

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24
462006Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching. In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71.

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24
47The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88.

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23
482017Customer behavioural intentions towards mobile money services adoption in Ghana. (2017). Amoh, Simon ; Mahmoud, Mahmoud Abdulai ; Narteh, Bedman. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:426-447.

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23
492004Performance implications of capital structure: evidence from quoted UK organisations with hotel interests. (2004). Phillips, Paul A. ; Sipahioglu, Mehmet A.. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:5:p:31-51.

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23
502021A review of customer citizenship behaviors in the service context. (2021). Yi, Youjae ; Gong, Taeshik. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:3-4:p:169-199.

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22
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12018Reinforcing competitive advantage through green organizational culture and green innovation. (2018). Tuna, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491.

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42
22020Service robot implementation: a theoretical framework and research agenda. (2020). Flavián, Carlos ; Casalo, Luis V ; Schepers, Jeroen ; Belanche, Daniel ; Flavian, Carlos. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225.

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36
32022Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’. (2022). Kumar, Satish ; Lim, Weng Marc ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:481-513.

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32
42022Leadership, green innovation, and green creativity: a systematic review. (2022). Uysal, Muzaffer ; Arici, Hasan Evrim. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:280-320.

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26
52015Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Marquet, Morgan ; Zhao, Anita Lifen ; Palmer, Adrian. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554.

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25
62020The impact of live video streaming on online purchase intention. (2020). Zhang, Min ; Qin, Fang ; Luo, Cheng ; Wang, Alan G. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:656-681.

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22
72021Customer engagement and purchase intention in live-streaming digital marketing platforms. (2021). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Fang, Jiaming ; Asare, Andy Ohemeng. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:767-786.

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20
82022Green human resource management in service industries: the construct, antecedents, consequences, and outlook. (2022). Bayighomog, Steven W ; Tanova, Cem. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:412-452.

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19
92021The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective. (2021). Said, Emanuel ; Castillo, Daniela ; Canhoto, Ana Isabel. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:900-925.

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18
102003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Matzler, Kurt ; Heischmidt, Kenneth ; Sauerwein, Elmar . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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17
112021A review of customer citizenship behaviors in the service context. (2021). Yi, Youjae ; Gong, Taeshik. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:3-4:p:169-199.

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16
122019Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Rather, Raouf Ahmad ; Hollebeek, Linda D ; Ul, Jamid. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540.

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14
132021Ethical issues in service robotics and artificial intelligence. (2021). Belk, Russell. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:860-876.

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14
142020COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Liangqiang, LI ; Jiaming, Fang. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490.

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14
152020COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration. (2020). Siddiqi, Umar Iqbal ; Akhtar, Naeem ; Usman, Muhammad ; Ali, Moazzam. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:891-913.

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12
162016Brand attachment and customer citizenship behaviors. (2016). Yang, Ya-Fang ; Luo, She-Juang ; Cheng, Jui-Chang ; Yen, Chang-Hua. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:7-8:p:263-277.

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11
172020Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience. (2020). Senbeto, Dagnachew L. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:15-16:p:1119-1139.

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10
182021Resilience building in service firms during and post COVID-19. (2021). Jahromi, Melissa Farboudi ; Huang, Arthur. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:1-2:p:138-167.

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10
192021Artificial intelligence acceptance in services: connecting with Generation Z. (2021). Vitezić, Vanja ; Peri, Marko. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:926-946.

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10
202017Customer behavioural intentions towards mobile money services adoption in Ghana. (2017). Amoh, Simon ; Mahmoud, Mahmoud Abdulai ; Narteh, Bedman. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:426-447.

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10
212014The evolution of service innovation research: a critical review and synthesis. (2014). Carlborg, Per ; Kindstrom, Daniel ; Kowalkowski, Christian. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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10
222018The interrelationships between relationship marketing constructs and customer engagement dimensions. (2018). van Tonder, Estelle ; Petzer, Danil Johannes. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:13-14:p:948-973.

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10
232021Green innovation research in the field of hospitality and tourism: the construct, antecedents, consequences, and future outlook. (2021). Gurlek, Mert ; Koseoglu, Mehmet Ali. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:734-766.

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10
242012Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Akehurst, Gary ; Simarro, Enrique . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505.

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252021Artificial intelligence in services: current trends, benefits and challenges. (2021). Flavián, Carlos ; Casalo, Luis V ; Flavian, Carlos. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:853-859.

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262020Determining customer satisfaction and loyalty from a value co-creation perspective. (2020). Woratschek, Herbert ; Horbel, Chris ; Popp, Bastian. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:11-12:p:777-799.

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272021When AI-based services fail: examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures. (2021). Philp, Matthew ; Huang, BO. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:877-899.

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282017Impact of customer experience on loyalty: a multichannel examination. (2017). Rajaobelina, Lova ; Ricard, Line ; Brun, Isabelle ; Berthiaume, Bilitis. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:317-340.

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292019Unraveling refugee entrepreneurship and its role in integration: empirical evidence from the hospitality industry. (2019). Alrawadieh, Zaid ; Shneikat, Belal. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:9-10:p:741-761.

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302020Service innovation implementation: a systematic review and research agenda. (2020). Singh, Shiwangi ; Dhir, Sanjay ; Akbani, Ismail. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:491-517.

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312013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Poggesi, Sara ; Mari, Michela. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

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322019Measuring customer experience in service: A systematic review. (2019). Beauchamp, Tiziana Brenner ; Kato, Heitor Takashi ; Bomfim, Emerson Luiz ; Bueno, Eduardo Veiga. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:11-12:p:779-798.

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332022Characteristics and roles of streamers in e-commerce live streaming. (2022). Li, Xiaodong ; Zhang, Shengliang ; Huang, Chaoying ; Ren, AI. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:13-14:p:1001-1029.

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342021Relational bonds, customer engagement, and service quality. (2021). Wang, Shih-Ju ; Huang, Heng-Chiang ; Lee, Han ; Chang, Chia-Wen. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:5-6:p:330-354.

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7
352007A New Framework for Service Supply Chains. (2007). Baltacioglu, Tuncdan ; And, Oznur Yurt ; Kaplan, Melike D. ; Ada, Erhan. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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362023Does green inclusive leadership promote hospitality employees’ pro-environmental behaviors? The mediating role of climate for green initiative. (2023). Thabet, Wael Mohammed ; Aboramadan, Mohammed ; Badar, Kamal ; Abualigah, Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:43:y:2023:i:1-2:p:43-63.

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372020COVID-19 and undeclared work: impacts and policy responses in Europe. (2020). Williams, Colin ; Kayaoğlu, Ayşegül ; Kayaoglu, Aysegul. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:914-931.

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382008Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Kuo, Ying-Feng ; Chen, Wen-Chin ; Deng, Wei-Jaw . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51.

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392015Business incubation: innovative services in an entrepreneurship ecosystem. (2015). Cuadrado-Roura, Juan ; Fernandez, Teresa M ; Blanco, Francisco J. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:14:p:783-800.

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401997Management of Innovation in Services. (1997). Sundbo, Jon. In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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412018An integrative framework for customer switching behavior. (2018). Mosavi, Seyed Mohammad ; Sangari, Mohamad Sadegh ; Keramati, Abbas. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:15-16:p:1067-1094.

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422020Multichannel integration along the customer journey: a systematic review and research agenda. (2020). Gao, Lily ; Sese, Javier F ; Melero, Iguacel. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:15-16:p:1087-1118.

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7
432017Business models for the service transformation of industrial firms. (2017). Saccani, Nicola ; Adrodegari, Federico. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:1:p:57-83.

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442021Brand anthropomorphism, love and defense: does attitude towards social distancing matter?. (2021). Dogan, Seden ; Amin, Muslim ; Ryu, Kisang ; Hussain, Kashif ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:1-2:p:58-83.

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452020The two-way integration between manufacturing and services. (2020). Onesti, Gianni ; di Berardino, Claudio. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:5-6:p:337-357.

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462020The two-way integration between manufacturing and services. (2020). Onesti, Gianni ; di Berardino, Claudio. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:5:p:337-357.

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472013Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction. (2013). Philippe, Jean ; Seck, Anne Marianne. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:6:p:565-579.

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482004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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492016How context shapes value co-creation: spectator experience of sport events. (2016). Woratschek, Herbert ; Horbel, Chris ; Wilson, Bradley ; Popp, Bastian. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:11-12:p:510-531.

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502022The attribution effects of CSR motivations on brand advocacy: psychological distance matters!. (2022). Lahuerta-Otero, Eva ; Ibrahim, Blend ; Dalal, Bassam ; Aljarah, Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:583-605.

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Citing documents used to compute impact factor: 95
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2024Artificial intelligence and the transformation of higher education institutions. (2024). Saklad, Ryan ; Pavlov, Oleg V ; Katsamakas, Evangelos. In: Papers. RePEc:arx:papers:2402.08143.

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2024Impacts of Armed Conflicts on Tourism in Protected Areas and their Environment in Virunga National Park, Democratic Republic of Congo.. (2024). Hellen, Prof Ipara ; Ariya, George ; Byemba, Atosha. In: International Journal of Research and Innovation in Social Science. RePEc:bcp:journl:v:8:y:2024:i:4:p:2130-2139.

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2024Being Happy Pays Off! Positive Affect Shaping Employee Creativity in the Hospitality Industry Through the Lens of Broaden-and-Build Theory. (2024). Mashkoor, Maria ; Muhammad, Lakhi. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241259691.

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2024Green human resource management: A comprehensive investigation using bibliometric analysis. (2024). Rai, Shashikant ; Misra, Saurabh ; Dubey, Richa Singh ; Shah, Priya. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:31:y:2024:i:1:p:31-53.

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2024The Effect of Green Human Resources Management Practices on Corporate Sustainability from the Perspective of Employees. (2024). Demet, Orgut Emine ; Sima, Nart ; Ahmet, Bilgili. In: Economics - The Open-Access, Open-Assessment Journal. RePEc:bpj:econoa:v:18:y:2024:i:1:p:14:n:1.

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2024The Impact of Green HRM on Lean Soft Practices Implementation: A Mediating Role of Organizational Flexibility. (2024). Abu, Mohammed A ; Alqudah, Enas. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:25:y:2024:i:4:d:10.1007_s40171-024-00406-y.

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2024Green Human Resources Management and Green Performance: A Mediation–Moderation Mechanism for Green Innovation and Green Knowledge Sharing. (2024). Makumbe, William. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:24:p:10849-:d:1541482.

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2024Workplace Ostracism and Helping Behavior: A Cross-Level Investigation. (2024). Huang, Wenyuan ; Yuan, Chuqin. In: Journal of Business Ethics. RePEc:kap:jbuset:v:190:y:2024:i:4:d:10.1007_s10551-023-05430-z.

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2024High Task Performers Reduce Labor: A Self-Consistency Model of Organizational Exploitation. (2024). Liu, Xinyu ; Ye, Yijiao ; Wu, Long-Zeng ; Le, Jiaqi. In: Asia Pacific Journal of Management. RePEc:kap:asiapa:v:41:y:2024:i:3:d:10.1007_s10490-023-09886-5.

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2024Consumer proactive empowerment: A systematic review and taxonomy development. (2024). Arora, Swapan Deep. In: AMS Review. RePEc:spr:amsrev:v:14:y:2024:i:1:d:10.1007_s13162-024-00277-7.

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2024Retrospective of interdisciplinary research on robot services (1954–2023): From parasitism to symbiosis. (2024). Li, Zhiyong ; Zeng, Ying ; Zhang, Xinyuan ; Liu, Xinyi. In: Technology in Society. RePEc:eee:teinso:v:78:y:2024:i:c:s0160791x24001842.

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2024Finding the best creation strategy: How influencers photo-editing behavior affects consumers engagement intention. (2024). Wang, Yuchen ; Guo, Rui. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924001887.

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2024Ethically transformative experiences in hotels. (2024). Kirillova, Ksenia ; Kuokkanen, Henri. In: Annals of Tourism Research. RePEc:eee:anture:v:105:y:2024:i:c:s0160738323001822.

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2024Deciphering technological contributions of visibility and interactivity to website atmospheric and customer stickiness in AI-driven websites: The pivotal function of online flow state. (2024). Ruan, Yang ; Zhang, Kaige ; Pang, Hua. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000912.

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2024The positive effect of artificial intelligence technology transparency on digital endorsers: Based on the theory of mind perception. (2024). Qiu, Xingyi ; Wang, Xiaoyi. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000730.

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2024Examining chatbot usage intention in a service encounter: Role of task complexity, communication style, and brand personality. (2024). Carbonell, Pilar ; Sharma, Isha ; Murtaza, Zara. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:209:y:2024:i:c:s0040162524006048.

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2024Adoption, satisfaction, trust, and commitment of over-the-top platforms: An integrated approach. (2024). Chakraborty, Shibashish ; Soren, Anup Anurag. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003259.

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2024The Relationship Between the Sustainability of Brand Marketing Communications and the Well-Being of the Saudi Consumer. (2024). Saud, Norah. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:21:p:9233-:d:1505723.

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2024Assessing the Moderating Role of Customer Orientation on the Impact of Business Intelligence Tools on Digital Marketing Strategy Optimization. (2024). Salah, Ashraf H ; Alzghoul, Amro. In: International Review of Management and Marketing. RePEc:eco:journ3:2024-03-3.

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2024Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness. (2024). Mai, Nguyen Thi ; Tam, Do Uyen. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00565-z.

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2024Identifying employee engagement drivers using multilayer perceptron classifier and sensitivity analysis. (2024). Mercad-Mel, Pere ; Molina-Gmez, Jess ; Nez-Snchez, Jos M ; Fernndez-Migulez, Sergio M. In: Eurasian Business Review. RePEc:spr:eurasi:v:14:y:2024:i:4:d:10.1007_s40821-024-00283-6.

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2024A contingent value of bricolage strategy on SMEs’ organizational resilience: lessons from the COVID-19 pandemic. (2024). Seo, Ribin ; Park, Ji-Hoon. In: Palgrave Communications. RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-02771-6.

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2024An Analysis of Digitalization and Firm Performance in Finland’s Private Service Industries. (2024). Pajarinen, Mika ; Kuosmanen, Natalia ; Heshmati, Almas. In: ETLA Working Papers. RePEc:rif:wpaper:117.

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2024Looking Back Deeper, Recovering up Better: Resilience-Oriented Contrarian Thinking about COVID-19 Economic Impact. (2024). Chen, YU ; Lin, Xiaochen. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:15:p:6687-:d:1450048.

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2024How to generate economic satisfaction in b2b contexts? The role of value co-creation and relationship quality. (2024). Juma-Michilena, Israel ; Gil, Roberto ; Ruiz-Molina, Mara-Eugenia ; Gil-Saura, Irene ; Berenguer-Contri, Gloria. In: Economia e Politica Industriale: Journal of Industrial and Business Economics. RePEc:spr:epolin:v:51:y:2024:i:1:d:10.1007_s40812-023-00287-9.

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2024Forecasting Bitcoin prices using artificial intelligence: Combination of ML, SARIMA, and Facebook Prophet models. (2024). Shahzad, Umer ; Tiwari, Sunil ; Mahendru, Mandeep ; Cheng, Jiyang ; Khaled, Djebbouri. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:198:y:2024:i:c:s0040162523006236.

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2024What is going on with studies on financial speculation? Evidence from a bibliometric analysis. (2024). Guillen-Pujadas, Miguel ; Merigo, Jose Maria ; Vizuete-Luciano, Emili ; Alaminos, David. In: International Review of Economics & Finance. RePEc:eee:reveco:v:89:y:2024:i:pb:p:429-445.

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2024MetaMoney: Exploring the intersection of financial systems and virtual worlds. (2024). lucey, brian ; Kumar, Satish ; Lim, Weng Marc ; Vigne, Samuel ; Sureka, Riya ; Dowling, Michael. In: Research in International Business and Finance. RePEc:eee:riibaf:v:68:y:2024:i:c:s0275531923003215.

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2024The role of business and management in driving the sustainable development goals (SDGs): Current insights and future directions from a systematic review. (2024). Lim, Weng Marc ; Kumar, Satish ; Mahajan, Ritika ; Sareen, Monica. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:33:y:2024:i:5:p:4493-4529.

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2024Financial planning behaviour: a systematic literature review and new theory development. (2024). Lim, Weng Marc ; Yii, Kwang-Jing ; Khai, Kingsley Hung. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00249-1.

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2024Reviews and directions of FinTech research: bibliometric–content analysis approach. (2024). Desai, Rajesh ; Raval, Avani. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00262-4.

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2024Research perspectives on youth social entrepreneurship: strategies, economy, and innovation. (2024). Hernandez, Sara ; Alzate, Paola ; Mejia-Giraldo, Juan F ; Jurado, Isabella ; Novozhenina, Alexandra. In: Journal of Innovation and Entrepreneurship. RePEc:spr:joiaen:v:13:y:2024:i:1:d:10.1186_s13731-024-00410-7.

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2024How to combine and clean bibliometric data and use bibliometric tools synergistically: Guidelines using metaverse research. (2024). Lim, Weng Marc ; Kumar, Satish ; Donthu, Naveen. In: Journal of Business Research. RePEc:eee:jbrese:v:182:y:2024:i:c:s0148296324002649.

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2024Bibliometric review of research on economic complexity: current trends, developments, and future research directions. (2024). Daoud, Nejla Ould ; Shahmoradi, Behrooz. In: Economia e Politica Industriale: Journal of Industrial and Business Economics. RePEc:spr:epolin:v:51:y:2024:i:4:d:10.1007_s40812-024-00298-0.

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2024Financial inclusion and sustainable development: A review and research agenda. (2024). Daoud, Nejla Ould. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00269-5.

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2024Electronic shopping cart abandonment: What do we know and where should we be heading?. (2024). Maseeh, Haroon Iqbal ; Jain, Tanu ; Jebarajakirthy, Charles ; Chopra, Ishani Patharia. In: Electronic Markets. RePEc:spr:elmark:v:34:y:2024:i:1:d:10.1007_s12525-024-00697-0.

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2024FinTech and sustainable development: A systematic thematic analysis using human- and machine-generated processing. (2024). Gasbarro, Dominic ; Abedin, Mohammad Zoynul ; Hoque, Ariful ; Hasan, Morshadul. In: International Review of Financial Analysis. RePEc:eee:finana:v:95:y:2024:i:pc:s1057521924004058.

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2024Small businesses and FinTech: a systematic review and future directions. (2024). Karanasios, Stan ; Ilavarasan, Vigneswara P ; Sharma, Sachin Kumar. In: Electronic Commerce Research. RePEc:spr:elcore:v:24:y:2024:i:1:d:10.1007_s10660-023-09705-5.

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2024Open banking on the horizon: a scientometric analysis and research agenda. (2024). Prashaant, Anu ; Khurana, Reema ; Gupta, Rakesh. In: Electronic Commerce Research. RePEc:spr:elcore:v:24:y:2024:i:1:d:10.1007_s10660-023-09722-4.

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2024The blame shift: Robot service failures hold service firms more accountable. (2024). Ryoo, Yuhosua ; Jeon, Yongwoog Andy ; Kim, Woojin. In: Journal of Business Research. RePEc:eee:jbrese:v:171:y:2024:i:c:s0148296323007191.

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2024Customer experience quality with social robots: Does trust matter?. (2024). Roy, Sanjit K ; Sadeque, Saalem ; Gruner, Richard L ; Singh, Gaganpreet. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:198:y:2024:i:c:s0040162523007175.

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2024From Imbalance to Synergy: The Coupling Coordination of Digital Inclusive Finance and Urban Ecological Resilience in the Yangtze River Economic Belt. (2024). Cui, Xufeng ; Zhang, YU ; Yu, Tonghui ; Huang, Xuan ; Chen, XI. In: Land. RePEc:gam:jlands:v:13:y:2024:i:10:p:1617-:d:1492724.

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2024Social validation, reciprocation, and sustainable orientation: Cultivating €œclean€ codes of conduct through social influence. (2024). Otterbring, Tobias ; Folwarczny, Micha. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003636.

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2024Does proactive boundary‐spanning search drive green innovation? Exploring the significance of green dynamic capabilities and analytics capabilities. (2024). Appiah, Listowel Owusu. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:31:y:2024:i:4:p:2589-2599.

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2024Studying the green performance under the lens of total quality management in Chinese SMEs. (2024). Gul, Rana Faizan ; Jaffri, Nasif Raza ; Jamil, Khalid ; Awan, Fazal Hussain ; Anwar, Aliya ; Mustafa, Sohaib. In: Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development. RePEc:spr:endesu:v:26:y:2024:i:9:d:10.1007_s10668-023-03586-2.

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2024Green Knowledge Sharing and the Green Performance Nexus: A Moderated Mediation Model. (2024). Malik, Muhammad Imran ; Pinto, Luisa ; Saleem, Farida. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:22:p:9654-:d:1514790.

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2024Impact mechanisms and spatial and temporal evolution of digital economy and green innovation: A perspective based on regional collaboration within urban agglomerations. (2024). Wang, Yongqi ; Shahzad, Umer ; Mallek, Sabrine ; Li, Meng ; Bai, Dongbei. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:207:y:2024:i:c:s0040162524004116.

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2024Green Motivation for Responsible Innovation: Empirical Evidence from the Chinese Construction Industry. (2024). Haron, Syarmila Hany ; Chen, Chuhan. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:24:p:10805-:d:1540297.

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2024Low-Carbon Transformational Leadership: Conceptualization, Measurement, and Its Impact on Innovation Outcomes. (2024). Huang, Haixia ; Zhang, Hongsi. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:24:p:10844-:d:1541416.

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2024Impact of Environmental Management on Sustainable Performance of Pakistani Entrepreneurial Firms: The Mediating Role of Green Product Innovation and the Moderating Effect of Transformational Leadership. (2024). Asad, Muzaffar. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:24:p:10935-:d:1543086.

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2024Eco-innovation in Waste Recycling Industry in Ghana: Modeling the Upper Echelon Behavioral Drivers of Grass Root Innovation Among SEED Award Winners. (2024). Dorcas, Kouame Dangui ; Celestin, Bekolo Ngoa. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440231198151.

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2024Roadmap to Achieve Green Project Performance: The Role of Knowledge Co-creation. (2024). Pesämaa, Ossi ; Pesmaa, Ossi ; Ali, Mudassar ; Khan, Jabran ; Mubarak, Namra. In: Journal of the Knowledge Economy. RePEc:spr:jknowl:v:15:y:2024:i:4:d:10.1007_s13132-024-01779-2.

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2024Sustainable sojourns: Fostering sustainable hospitality practices to meet UN-SDGs. (2024). Zaman, Umer ; He, Jing. In: PLOS ONE. RePEc:plo:pone00:0307469.

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2024Thirty Years of Research and Methodologies in Value Co-Creation and Co-Design. (2024). Bacca-Acosta, Jorge ; Avila-Garzon, Cecilia. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:6:p:2360-:d:1355838.

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2024Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator. (2024). Amin, Muhammad ; Khan, Imran ; Ting, Ding Hooi ; Shamim, Amjad ; Abbasi, Amir Zaib ; Jan, Amin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001152.

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2024An Analysis of the Effectiveness of Information and Communication Technology Technologies in Providing Customer Feedback to Enhance B2C Value Co-creation: A Focus on the Tourism Industry. (2024). Heeralal, S ; Kaseeram, I ; Mgoduka, Siyasanga. In: International Review of Management and Marketing. RePEc:eco:journ3:2024-04-9.

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2024S€“O€“R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing. (2024). Abid, Muhammad Farrukh ; Ahmad, Farooq ; Shamim, Amjad. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:77:y:2024:i:c:s096969892300423x.

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2024Mapping the literature on decent work: A bibliometric analysis of sustainable development goal 8. (2024). Ralph, Alisha ; Arora, Akarsh. In: Sustainable Development. RePEc:wly:sustdv:v:32:y:2024:i:4:p:3937-3952.

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2024Relationships Among Supervisors€™ Authentic Leadership, Ostracism, Perceived Supervisor€™s Trust and Commitment to Customer Services: Evidence From Frontline Service Employees of Small Stores. (2024). Ji, Seonggoo ; Jan, Ihsan Ullah. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241252488.

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2024Acquiring customers via referral reward programs versus advertising: Who is more likely to provide future referrals?. (2024). Li, Xiaofei ; Kuang, DI ; Ma, Baolong. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002789.

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2024Design Dilemma between Urban Tourism and Quality of Life: Assessment of Livability Barriers in Different Contexts. (2024). Zhang, Xue ; Ren, Xinyue. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:12:p:4897-:d:1410749.

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2024Optimizing service encounters through mascot-like robot with a politeness strategy. (2024). Song, Mengmeng ; Zhang, Huixian. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001607.

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2024Impact of Climate Change on Green Technology Innovation—An Examination Based on Microfirm Data. (2024). Wang, Bin ; Liu, Jiaxin. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:24:p:11206-:d:1548805.

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Recent citations
Recent citations received in 2024
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2024The automated sustainability auditor: Does artificial intelligence curtail greenwashing behavior in Chinese firms?. (2024). Huo, Chunhui ; Khan, Muhammad Kaleem ; Ammar, R M ; Maqsood, Umer Sahil. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:33:y:2024:i:8:p:9015-9039.

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2024AI-Enhanced Edge Device for Real-Time Snoring Detection. (2024). Xie, Jianhua. In: Journal of Artificial Intelligence General science (JAIGS) ISSN:3006-4023. RePEc:das:njaigs:v:6:y:2024:i:1:p:83-93:id:224.

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2024The phases of self in transformative experiences. (2024). Dulbecco, Maria Laura ; Neuhofer, Barbara. In: Annals of Tourism Research. RePEc:eee:anture:v:107:y:2024:i:c:s0160738324000483.

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2024Exploring determinants influencing artificial intelligence adoption, reference to diffusion of innovation theory. (2024). Bakkar, Mahmoud ; Patnaik, Priyadarsini. In: Technology in Society. RePEc:eee:teinso:v:79:y:2024:i:c:s0160791x24002987.

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2024Exploring High-Performance Work Systems and Sustainable Development in the Hospitality Industry. (2024). Jiang, Zih-Rong ; Wang, Chung-Jen. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:22:p:10019-:d:1522636.

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2024Influencing Path of Consumer Digital Hoarding Behavior on E-Commerce Platforms. (2024). Zhong, Linling ; Yue, Zhikun ; Zheng, Xungang ; Zhang, Shasha. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:23:p:10341-:d:1529872.

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2024Religiosity as a buffer against the impact of abusive supervision on employee unethical behavior: a moderated mediation model. (2024). Farooq, Omer ; Reynaud, Emmanuelle ; Qasim, Neelam ; Arshad, Muhammad. In: Post-Print. RePEc:hal:journl:hal-04672233.

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Recent citations received in 2023
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2023Convergence of business, innovation, and sustainability at the tipping point of the sustainable development goals. (2023). Lim, Weng Marc ; Voola, Ranjit ; Gupta, Girish ; Azmat, Fara ; Moyeen, Abdul. In: Journal of Business Research. RePEc:eee:jbrese:v:167:y:2023:i:c:s0148296323005295.

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2023Why do mobile consumers resist mobile commerce applications? A hybrid fsQCA-ANN analysis. (2023). Lee, Voon-Hsien ; Leong, Lai-Ying ; Hew, Jun-Jie. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002771.

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2023Key factors influencing mass willingness to use CESPs under green concept: ECOCO smart recyclers as a case study. (2023). Kao, Ya-Ling ; Tsai, Pei-Hsuan ; Tang, Jia-Wei. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:195:y:2023:i:c:s004016252300481x.

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2023CSR Communication Matters! An Examination of CSR, Organisational Pride, and Task-Related Pro-Environmental Behaviour Nexus. (2023). Fatima, Tehreem ; Waqas, Muhammad ; Haris, Muhammad ; Badar, Kamal ; Ayub, Arslan. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:12:p:9665-:d:1172745.

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2023Can Female Executives Enhance Organizational Resilience? Evidence from China during the COVID-19 Pandemic. (2023). Tang, Min ; Huang, JU ; Yang, Hangsheng. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:18:p:13532-:d:1236933.

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2023Impact of Green Servant Leadership in Pakistani Small and Medium Enterprises: Bridging Pro-Environmental Behaviour through Environmental Passion and Climate for Green Creativity. (2023). Fahlevi, Mochammad ; Ali, Syed Haider ; Akram, Muhammad ; Aljuaid, Mohammed ; Jamshed, Kamran ; Abbas, Jaffar ; Rahman, Eman Zameer. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:20:p:14747-:d:1257624.

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2023From Green Inclusive Leadership to Green Organizational Citizenship: Exploring the Mediating Role of Green Work Engagement and Green Organizational Identification in the Hotel Industry Context. (2023). Kamel, Nancy J ; Hussni, Nadia Rebhi ; al Abdulathim, Majed Abdulaziz ; Ahmed, Maha Hassan ; Abdou, Ahmed Hassan. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:20:p:14979-:d:1261691.

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2023Nurturing Employee Engagement at Workplace and Organizational Innovation in Time of Crisis With Moderating Effect of Servant Leadership. (2023). Dalain, Ali Falah. In: SAGE Open. RePEc:sae:sagope:v:13:y:2023:i:2:p:21582440231175150.

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Recent citations received in 2022
YearCiting document
2022The Role of Marketing in Creating and Sustaining Polands National Brand. (2022). Sapiski, Aleksander. In: Marketing and Branding Research. RePEc:bco:mbraaa::v:9:y:2022:p:42-52.

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2022Developing a classification scheme of service innovation. (2022). Mu, YU ; Vinig, Tsvi ; Bossink, Bart. In: Annals of Tourism Research. RePEc:eee:anture:v:95:y:2022:i:c:s0160738322000627.

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2022Journal of Behavioral and Experimental Finance: A bibliometric overview. (2022). Kumar, Satish ; Rao, Sandeep ; Goyal, Nisha. In: Journal of Behavioral and Experimental Finance. RePEc:eee:beexfi:v:34:y:2022:i:c:s2214635022000181.

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2022Guidelines for advancing theory and practice through bibliometric research. (2022). Kumar, Satish ; Lim, Weng Marc ; Donthu, Naveen ; Mukherjee, Debmalya. In: Journal of Business Research. RePEc:eee:jbrese:v:148:y:2022:i:c:p:101-115.

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2022Internet Users’ Approach to HRM Portals in the Context of Sustainable Development—A Comparative Analysis of Poland and Türkiye. (2022). Chmielarz, Witold ; Atasever, Mesut ; Zborowski, Marek. In: Energies. RePEc:gam:jeners:v:15:y:2022:i:21:p:8301-:d:965201.

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2022Seroprevalence of COVID-19 and Psychological Distress among Front Liners at the Universiti Malaysia Sabah Campus during the Third Wave of COVID-19. (2022). Syed, Syed Sharizman ; Hod, Rozita ; Ping, Nicholas Tze ; Hassan, Mohd Rohaizat ; Ahmad, Mohd Hanafi ; Jeffree, Mohammad Saffree ; Ahmedy, Fatimah ; Nawi, Azmawati Mohammed ; Wider, Walton ; Omar, Azizan ; Daim, Sylvia. In: IJERPH. RePEc:gam:jijerp:v:19:y:2022:i:11:p:6840-:d:830994.

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2022Mapping the Sustainable Human-Resource Challenges in Southeast Asia’s FinTech Sector. (2022). Kao, Duc-Dinh ; Wu, An-Chi. In: JRFM. RePEc:gam:jjrfmx:v:15:y:2022:i:7:p:307-:d:861911.

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2022Analysis of the Public Opinion Evolution on the Normative Policies for the Live Streaming E-Commerce Industry Based on Online Comment Mining under COVID-19 Epidemic in China. (2022). Bai, Yuhan ; Chen, Tinggui ; Cong, Tianluo ; Yang, Jianjun ; Tong, Chenhao. In: Mathematics. RePEc:gam:jmathe:v:10:y:2022:i:18:p:3387-:d:917972.

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2022Innovation Research in Tourism and Hospitality Field: A Bibliometric and Visualization Analysis. (2022). Işık, cem ; Dogru, Tarik ; Sirakaya-Turk, Ercan ; Aydin, Ekrem ; Karagoz, Deniz ; Iik, Cem ; Rehman, Abdul. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:13:p:7889-:d:850559.

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2022Abusive Supervision Impact on Employees’ Creativity: A Mediated-Moderated Perspective. (2022). Irfan, Muhammad ; Fareed, Zeeshan ; Wan, Yong ; Ali, Shahab ; Sun, LI ; Hussain, Iftikhar ; Shahzad, Farrukh. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:14:p:8648-:d:862999.

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2022Study on the Evaluation of Green Technology Innovation Efficiency and Its Influencing Factors in the Central Plains City Cluster of China. (2022). Yang, Yali ; Dong, XU ; Fu, Wensi ; Xue, Guizhi ; Liu, Chenguang. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:17:p:11012-:d:905895.

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2022Virtual Immersive Platforms as a Strategic Innovative Destination Marketing Tool in the COVID-19 Era. (2022). Varelas, Sotirios. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12867-:d:936983.

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2022How Do Fresh Live Broadcast Impact Consumers’ Purchase Intention? Based on the SOR Theory. (2022). Song, Zhijie ; Shi, Rui ; Liu, Chang. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:21:p:14382-:d:961827.

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2022Employee Adversarial Growth Driven by Organizational Learning in the Chinese Pharmaceutical Industry. (2022). Sun, Yanwei ; Nie, Ting ; Mo, Dazhuo. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:24:p:16946-:d:1006540.

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2022Asian business and management: review and future directions. (2022). Kumar, Satish ; Sahoo, Saumyaranjan ; Froese, Fabian Jintae ; Malik, Ashish. In: Asian Business & Management. RePEc:pal:abaman:v:21:y:2022:i:5:d:10.1057_s41291-022-00209-y.

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2022Working from home during the Covid-19 pandemic and its effect on employees and students. (2022). Piang, Thang Muan. In: Eximia Journal. RePEc:tec:eximia:v:5:y:2022:i:1:p:195-240.

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Recent citations received in 2021
YearCiting document
2021Demystifying knowledge hiding in academic roles in higher education. (2021). Bavik, Yuen Lam ; Creed, Andrew ; Bhattacharya, Ananya ; Sohal, Amrik ; Zutshi, Ambika. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:206-221.

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2021The effect of employees politeness strategy and customer membership on customers perception of co-recovery and online post-recovery satisfaction. (2021). Zhang, YU ; Xiao, Yan ; Yuan, Yafen ; Su, Jiafu. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003064.

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2021The Psychology behind Knowledge Hiding in an Organization. (2021). Takahashi, Yoshi ; Rezwan, Roksana Binte. In: Administrative Sciences. RePEc:gam:jadmsc:v:11:y:2021:i:2:p:57-:d:563589.

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2021Nexus between Financial Development, Renewable Energy Consumption, Technological Innovations and CO 2 Emissions: The Case of India. (2021). Jahanger, Atif ; Yu, Yuyuan ; Li, Shijie ; Qayyum, Muhammad ; Nizamani, Mir Muhammad ; Ali, Minhaj. In: Energies. RePEc:gam:jeners:v:14:y:2021:i:15:p:4505-:d:601700.

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2021On K -Means Clustering with IVIF Datasets for Post-COVID-19 Recovery Efforts. (2021). Evangelista, Samantha Shane ; Atibing, Nadine May ; Ocampo, Lanndon ; Yamagishi, Kafferine ; Aro, Joerabell Lourdes ; Maturan, Fatima ; Selerio, Egberto. In: Mathematics. RePEc:gam:jmathe:v:9:y:2021:i:20:p:2639-:d:660009.

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2021Evolutionary Game of Multi-Subjects in Live Streaming and Governance Strategies Based on Social Preference Theory during the COVID-19 Pandemic. (2021). Chen, Tinggui ; Peng, Lijuan ; Yang, Jianjun ; Li, Guoping ; Cong, Guodong. In: Mathematics. RePEc:gam:jmathe:v:9:y:2021:i:21:p:2743-:d:667003.

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2021Role of Non-Pharmaceutical Interventions for COVID-19 in Cruise Tourists’ Decision-Making Process: An Extended Model of Goal-Directed Behavior. (2021). Xu, Wenjie ; Youn, Hyo-Jin ; Lee, Choong-Ki. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:10:p:5552-:d:555696.

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2021Employee Service Quality at Uzbekistani Halal Restaurants Amid the COVID-19 Pandemic. (2021). Shokhsanam, Zoirova ; Ahn, Young-Joo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:10:p:5712-:d:558054.

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2021The Effect of Abusive Supervision on Organizational Identification: A Moderated Mediation Analysis. (2021). Arici, Nagihan Cakmakoglu ; Cengiz, Mustafa ; Arasli, Huseyin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8468-:d:603945.

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2021The Structural Relationship among Perceived Service Quality, Perceived Value, and Customer Satisfaction-Focused on Starbucks Reserve Coffee Shops in Shanghai, China. (2021). Ge, Yuhan ; Wang, Yaxi ; Yuan, Qing ; Park, Keunsoo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8633-:d:607255.

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2021The Role of Ethical Leadership in Managing Occupational Stress to Promote Innovative Work Behaviour: A Cross-Cultural Management Perspective. (2021). Yamoah, Fred A ; Ul, Adnan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:17:p:9608-:d:622492.

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2021The Impact of Public-Private Partnership Investment in Energy and Technological Innovation on Ecological Footprint: The Case of Pakistan. (2021). Kirikkaleli, Dervis ; le Thanh, Tiep ; Ali, Minhaj ; Chunling, LI ; Memon, Javed Ahmed. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10085-:d:631861.

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2021Power Brand Defense Up, My Friend! Stimulating Brand Defense through Digital Content Marketing. (2021). Lahuerta-Otero, Eva ; Sawaftah, Dima ; Aljarah, Ahmad. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10266-:d:635224.

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2021A Review of Research on Tourism Industry, Economic Crisis and Mitigation Process of the Loss: Analysis on Pre, During and Post Pandemic Situation. (2021). Crovella, Tiziana ; Bhuiyan, Miraj Ahmed ; Alves, Helena ; Paiano, Annarita. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10314-:d:636112.

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2021The Effect of Food Safety-Related Attributes on Customer Satisfaction of Ready-to-Eat Foods at Hypermarkets. (2021). Wei, Yu-Ping. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10554-:d:641490.

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2021Understanding the Factors Affecting Pro-Environment Behavior for City Rail Transport Usage: Territories’ Empirical Evidence—Malaysia. (2021). Au Yong, Hui Nee ; Kalhoro, Maryam ; Spr, Charles Ramendran. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12483-:d:677251.

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2021Examining Factors Influencing COVID-19 Vaccine Tourism for International Tourists. (2021). Ractham, Peter ; Kaewkitipong, Laddawan ; Chen, Charlie. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12867-:d:684173.

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2021Understanding Consumer Travel Behavior during COVID-19. (2021). Duan, Yahui ; Chen, Xianglan ; Ali, Laiba ; Ryu, Kisang. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:23:p:13330-:d:693100.

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2021Antecedents of Purchase Intention at Starbucks in the Context of Covid-19 Pandemic. (2021). Lee, Won Seok ; Song, Myungkeun ; Moon, Joonho ; Shim, Jimin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:1758-:d:494820.

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2021Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea. (2021). Cha, Seong-Soo ; Kwak, Min-Kyu ; Lee, Jeungsun. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2755-:d:510102.

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2021Green Technology Innovation, Globalization, and CO 2 Emissions: Recent Insights from the OBOR Economies. (2021). Jahanger, Atif ; Li, Xiaoping ; Sharma, Ridhima ; Zhu, Nanli ; Bilal, Ahmer. In: Sustainability. RePEc:gam:jsusta:v:14:y:2021:i:1:p:236-:d:711741.

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2021Government Agency Product Endorsements and Stock Valuations: A COVID-19 Event Study. (2021). Schaub, Mark. In: International Journal of Economics and Finance. RePEc:ibn:ijefaa:v:13:y:2021:i:5:p:1.

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2021Uncovering knowledge on travel behaviour during COVID-19: a convergent parallel mixed-methods study in the context of Italy. (2021). Atzeni, Marcello ; Bregoli, Ilenia ; del Chiappa, Giacomo. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:4:d:10.1007_s43039-021-00036-7.

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2021Analyzing Role of E-SERVQUAL Constructs for Post-pandemic Recovery of Indian Taxi Aggregator Services. (2021). Pandey, Neeraj ; Patwardhan, Avadhut Arun. In: International Journal of Global Business and Competitiveness. RePEc:spr:ijogbc:v:16:y:2021:i:1:d:10.1007_s42943-021-00042-8.

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2021Tertiarization of the Economy in Russian Regions: Deindustrialization or Postindustrialization?. (2021). Safronov, S G ; Zotova, M V. In: Regional Research of Russia. RePEc:spr:rrorus:v:11:y:2021:i:3:d:10.1134_s2079970521030114.

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