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International Journal of Services, Economics and Management / Inderscience Enterprises Ltd

Citation Profile [Updated: 2026-05-04 07:00:09]
5 Years H Index
6
Impact Factor (IF)
0.11
5 Years IF
0.13
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2007 0 0.44 0 0 6 6 1 0 0 0 0 0 0.2
2008 0 0.47 0 0 7 13 8 0 6 6 0 0 0.22
2009 0.08 0.46 0.04 0.08 13 26 3 1 1 13 1 13 1 0 0 0.23
2010 0.05 0.46 0.04 0.08 23 49 14 2 3 20 1 26 2 0 0 0.2
2011 0 0.5 0 0 27 76 5 3 36 49 0 0 0.23
2012 0 0.5 0.02 0.03 21 97 16 2 5 50 76 2 0 0 0.21
2013 0.04 0.54 0.04 0.04 12 109 15 4 9 48 2 91 4 0 0 0.23
2014 0.03 0.53 0.04 0.04 15 124 10 5 14 33 1 96 4 0 0 0.22
2017 0 0.51 0.03 0.04 7 131 3 4 31 0 48 2 0 0 0.2
2018 0 0.52 0.04 0.09 10 141 18 6 37 7 34 3 0 0 0.22
2019 0.06 0.53 0.06 0.13 15 156 15 10 47 17 1 32 4 0 1 0.07 0.21
2020 0.16 0.63 0.07 0.13 18 174 6 12 59 25 4 32 4 0 0 0.3
2021 0.09 0.73 0.06 0.12 15 189 13 12 71 33 3 50 6 0 0 0.27
2022 0.15 0.72 0.11 0.18 20 209 6 23 94 33 5 65 12 0 0 0.22
2023 0.11 0.67 0.08 0.14 22 231 3 18 112 35 4 78 11 0 0 0.19
2024 0.05 0.73 0.08 0.11 34 265 4 21 133 42 2 90 10 0 1 0.03 0.22
2025 0.11 0.96 0.07 0.13 35 300 0 21 154 56 6 109 14 0 1 0.03 0.28
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12008Do service sector trends stimulate entrepreneurship? A socio-economic labour market perspective. (2008). Fachinger, Uwe ; bögenhold, dieter ; Bogenhold, Dieter. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2008:i:2:p:117-134.

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8
22012Service quality, image and loyalty towards Malaysian hotels. (2012). Easvaralingam, Yalini ; Cham, Tat-Huei. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:4:p:267-281.

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6
32019How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers. (2019). Indradewa, Rhian ; Waluya, Aris Insan ; Iqbal, Ali M. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:10:y:2019:i:2:p:177-193.

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6
42019Green innovation under uncertainty - a dynamic perspective. (2019). Liu, Zuoming ; Menon, Mohan. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:10:y:2019:i:1:p:68-88.

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6
52013The role of e-commerce in B2B markets of goods and services. (2013). Strauss, Christine ; Fauska, Polina ; Kryvinska, Natalia. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:41-71.

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6
62018The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India. (2018). Chaubey, D S ; Kala, Devkant. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:143-157.

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6
72021Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons: the moderating role of pleasure-arousal-dominance emotional state model. (2021). Kampani, Nidhi ; Jhamb, Deepika. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:2:p:164-184.

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5
82018Salespeoples trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy. (2018). Suthatorn, Pornprom ; Charoensukmongkol, Peerayuth. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:125-142.

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5
92014Outpatient service quality and doctor-patient relationship: a study in Chinese public hospital. (2014). Yu, Weiping ; Qiu, Lan ; Hu, Hao ; Duan, Guimin . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:6:y:2014:i:1:p:97-111.

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5
102018The antecedents of green information system and impact on environmental performance. (2018). Liu, Zuoming ; Wang, Huaqing. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:111-124.

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4
112012The determinants of customer loyalty in Malaysian mobile telecommunication services: a structural analysis. (2012). Hew, Teck-Soon ; Leong, Lai-Ying ; Ooi, Keng-Boon ; Lin, Binshan. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:3:p:209-235.

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4
122019Understanding the intention to use self service technologies in the airline industry. (2019). Arul, Thanigai S ; Thamaraiselvan, N ; Kasilingam, Dharun. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:10:y:2019:i:2:p:89-109.

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3
132023Impact of sensitivity index on tourism-economic growth relationships. (2023). yilanci, Veli ; Akadiri, Seyi ; Kongkuah, Maxwell. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:14:y:2023:i:3:p:345-361.

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3
142020What determines customers loyalty towards telecommunication service? Mediating roles of satisfaction and trust. (2020). Lim, Xin-Jean ; Ting, Qian-Hui ; Tan, Kim-Lim ; Cheah, Jun-Hwa. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:11:y:2020:i:3:p:234-255.

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3
152013Service innovation capabilities: what are they?. (2013). Barlatier, Pierre-Jean ; Gryszkiewicz, Lidia ; Giannopoulou, Eleni. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:125-153.

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3
162021Examining the intentions to use crowdfunding platform - an extended technology acceptance model. (2021). Baber, Hasnan. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:2:p:149-163.

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3
172013Multi-channel management: an exploratory study of current practices. (2013). Stummer, Christian ; WAKOLBINGER, LEA M.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:112-124.

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3
182021Economic growth-financial development-poverty nexus in emerging markets. (2021). Tsaurai, Kunofiwa. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:1:p:93-108.

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3
192012Strategic planning of service supply chain using dynamic SAP-LAP model: a case study of a leading gas organisation in India. (2012). Siddiqui, Fauzia ; Sharma, Chitra ; Haleem, Abid. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:3:p:169-185.

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3
202010The effect of e-service quality on customers satisfaction in banks operating in Jordan: an empirical investigation of customers perspectives. (2010). Akroush, Mamoun ; Nuseir, Mohammed T. ; Mahadin, Bushra K. ; Bataineh, Abdullah Q.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:1:p:80-108.

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3
212010An analysis on the behavioural traits of salaried class investors in Tamil Nadu. (2010). Kasilingam, R. ; Jayabal, G.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:2:p:180-196.

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2
222022Financial literacy education and high school students - overview, analysis, suggestions and implications. (2022). Wang, Chunhui ; Tian, Chen. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:13:y:2022:i:1:p:1-16.

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2
232011Proactive contracting + Service design = Success!. (2011). Rekola, Katri ; Haapio, Helena. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:3:y:2011:i:4:p:376-392.

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2
242013Consideration of aspects affecting the evolvement of collaborative e-business in service organisations. (2013). Strauss, Christine ; Zinterhof, Peter ; Urikova, Oksana ; Kryvinska, Natalia ; Ivanochko, Iryna. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:72-92.

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2
252017The moderating role of service innovation on the relationship between customer satisfaction and customer value: a case of 3-star hotels in Jakarta. (2017). Sukwadi, Ronald. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:8:y:2017:i:1/2:p:18-34.

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2
262010Literature review of covering problem in operations management. (2010). Panneerselvam, R. ; Vijeyamurthy, C. N.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:3/4:p:267-285.

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2
272022Asymmetric nexus between energy prices, precious metal prices and stock market prices in the Indian context: evidence from a nonlinear ARDL model approach. (2022). , Sureshkumar ; Singh, Gurcharan ; Kumar, Ankit. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:13:y:2022:i:2:p:182-201.

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2
282007Analysis and evaluation of tourism e-commerce websites in China. (2007). Deng, Zhaohua ; Lu, Yaobin ; Wang, Bin. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2007:i:1:p:6-23.

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2
292018Corporate reputation, service innovation and cross-buying intention: a test on reciprocal relationship and mediation effect. (2018). Manohar, Sridhar ; Palanisamy, Ganesan. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:158-176.

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2
302010A multi-product lot size in make-to-order supply chain using discrete event simulation and response surface methodology. (2010). Hachicha, Wafik ; Chabchoub, Habib ; Masmoudi, Faouzi ; Ammeri, Ahmed . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:3/4:p:246-266.

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2
312022Impact and future of artificial intelligence. (2022). Gonalves, Rui ; da Costa, Renato Lopes ; Teixeira, Natlia ; Dias, Lvaro ; Pereira, Leandro ; Diamantino, Joo. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:13:y:2022:i:2:p:131-151.

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2
322012Determinants of student satisfaction in higher education: an empirical study in Dubai. (2012). Parahoo, Sanjai K. ; Tamim, Rana M.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:4:p:282-297.

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2
332024Security issues in the formation and competition for human capital in the context of destabilisation of the European labour market. (2024). Baran, Ihor ; Berest, Ihor ; Krupa, Volodymyr ; Petrukha, Nina ; Shliakhetko, Vitaliy. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:15:y:2024:i:6:p:677-695.

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1
342013A process model to guide the integration of business processes and services within and across organisations. (2013). Nedbal, Dietmar . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:1/2:p:154-177.

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1
352010Knowledge management in businesses using service-oriented architecture – a practical implementation of Topic Maps using a case study of Amazon. (2010). Daim, Tugrul U. ; Rao, Meghana. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:1:p:59-79.

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1
362014A comparison of academia and industry perceptions of an ideal hospitality management programme. (2014). Mandal, Kaushik ; Banerjee, Chandan Kumar. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:6:y:2014:i:2:p:146-162.

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1
372010Research on job integration of multi-agent in multimodal transportation with time windows. (2010). Wang, Yong ; Xiong, Guiwu. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:3/4:p:307-321.

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1
382008One-stop service in government: best practice reports from the Chinese front line. (2008). Shen, Ying ; Li, Jing-Hua . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2008:i:2:p:99-116.

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1
392013Understanding satisfying service encounters in retail banking - a dyadic perspective. (2013). Gruber, Thorsten ; Kania, Nathalie . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:5:y:2013:i:3:p:222-255.

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1
402017A comparative study of two Thai franchises in international expansion. (2017). Lertkornkitja, Arunee . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:8:y:2017:i:1/2:p:51-72.

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1
412024Measuring financial inclusion: a survey-based approach. (2024). Akinlo, Anthony ; Sharimakin, Akinwumi. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:15:y:2024:i:6:p:623-649.

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1
422009Marketing to the bottom of the pyramid: opportunities in emerging markets. (2009). Williams, Robert L. ; Omar, Maktoba. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:1:y:2009:i:4:p:427-446.

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1
432014Employees perception of empowerment: a comparative study among different sectors of banks. (2014). Zakkariya, K. A. ; George, Elizabeth . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:6:y:2014:i:2:p:132-145.

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1
442010Aggregating performance measures of a multi-echelon supply chain using the analytical network and analytical hierarchy process. (2010). Odrey, Nicholas G. ; Drzymalski, Julie ; Wilson, George R.. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:3/4:p:286-306.

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1
452023Skilled immigrants job search: the role of self-efficacy, future orientation, and work involvement. (2023). Singh, Satvir ; Vidyarthi, Prajya R ; Guerrero, Laura ; Parra, Fernando. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:14:y:2023:i:2:p:155-174.

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1
462012Determining factors affecting broadband services adoption: an empirical analysis of Malaysian consumers. (2012). Lee, Voon-Hsien ; Sim, Jia-Jia ; Tan, Garry Wei-Han ; Kong, Foong-Min ; Teo, Aik-Chuan . In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:3:p:236-251.

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1
472020Assessing after-sales services quality: integrated SERVQUAL and fuzzy Kanos model. (2020). Golrizgashti, Seyedehfatemeh ; Farshianabbasi, Kimia ; Hejaz, Amir Razavi. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:11:y:2020:i:2:p:137-166.

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1
482010Shopping orientation and behavioural patterns of Indian consumers: study of a Tier II city. (2010). Tripathi, Vibhuti ; Agrawal, Swati ; Saini, Smit ; Ghosh, Piyali. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:2:y:2010:i:2:p:121-136.

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1
492021Resource planning system for organisations - a soft computing approach. (2021). Gholami, Sina ; Sana, Shib Sankar ; Sheikh, Reza ; Zarafshan, Erfan. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:3:p:272-293.

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1
502011The benefits of management accounting practices in manufacturing and service firms: a Finnish study. (2011). Huusko, Jonna ; Agbejule, Adebayo. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:3:y:2011:i:4:p:354-375.

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1
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12012Service quality, image and loyalty towards Malaysian hotels. (2012). Easvaralingam, Yalini ; Cham, Tat-Huei. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:4:y:2012:i:4:p:267-281.

Full description at Econpapers || Download paper

3
22021Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons: the moderating role of pleasure-arousal-dominance emotional state model. (2021). Kampani, Nidhi ; Jhamb, Deepika. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:2:p:164-184.

Full description at Econpapers || Download paper

3
32018The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India. (2018). Chaubey, D S ; Kala, Devkant. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:143-157.

Full description at Econpapers || Download paper

3
42023Impact of sensitivity index on tourism-economic growth relationships. (2023). yilanci, Veli ; Akadiri, Seyi ; Kongkuah, Maxwell. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:14:y:2023:i:3:p:345-361.

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3
52021Examining the intentions to use crowdfunding platform - an extended technology acceptance model. (2021). Baber, Hasnan. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:12:y:2021:i:2:p:149-163.

Full description at Econpapers || Download paper

2
62020What determines customers loyalty towards telecommunication service? Mediating roles of satisfaction and trust. (2020). Lim, Xin-Jean ; Ting, Qian-Hui ; Tan, Kim-Lim ; Cheah, Jun-Hwa. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:11:y:2020:i:3:p:234-255.

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2
72019How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers. (2019). Indradewa, Rhian ; Waluya, Aris Insan ; Iqbal, Ali M. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:10:y:2019:i:2:p:177-193.

Full description at Econpapers || Download paper

2
82022Impact and future of artificial intelligence. (2022). Gonalves, Rui ; da Costa, Renato Lopes ; Teixeira, Natlia ; Dias, Lvaro ; Pereira, Leandro ; Diamantino, Joo. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:13:y:2022:i:2:p:131-151.

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2
92018The antecedents of green information system and impact on environmental performance. (2018). Liu, Zuoming ; Wang, Huaqing. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:9:y:2018:i:2:p:111-124.

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2
102022Financial literacy education and high school students - overview, analysis, suggestions and implications. (2022). Wang, Chunhui ; Tian, Chen. In: International Journal of Services, Economics and Management. RePEc:ids:injsem:v:13:y:2022:i:1:p:1-16.

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2
Citing documents used to compute impact factor: 6
YearTitle
2025Assessing the impact of international trade and FDI in driving economic development in West Africa: the role of urbanization. (2025). Bawuah, Bernard ; Amoah, Joseph Owusu ; Sare, Yakubu Awudu. In: SN Business & Economics. RePEc:spr:snbeco:v:5:y:2025:i:1:d:10.1007_s43546-024-00765-9.

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2025Renewable Energy and Carbon Intensity: Global Evidence from 184 Countries (2000–2020). (2025). Alessa, Noha ; Kongkuah, Maxwell. In: Energies. RePEc:gam:jeners:v:18:y:2025:i:13:p:3236-:d:1683696.

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2025Forest product footprint convergence in the Amazon: A panel data analysis of ACTO countries. (2025). Yilanci, Veli ; Kongkuah, Maxwell. In: Forest Policy and Economics. RePEc:eee:forpol:v:180:y:2025:i:c:s1389934125002114.

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2025Actions Driving the Adoption of Responsible Consumption among Romanians. (2025). Pricopoaia, Oana ; Cristache, Nicoleta ; Virlanuta, Florina Oana ; Saseanu, Andreea Simona. In: The AMFITEATRU ECONOMIC journal. RePEc:aes:amfeco:v:27:y:2025:i:s19:p:1313.

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2025Perceived Trust and Digital Financial Inclusion in Zambia€™s Informal Markets: Mediating and Moderating Role of Digital Financial Literacy and Digital Financial Efficacy. (2025). Mumba, Moonga ; Mwange, Austin. In: African Journal of Commercial Studies. RePEc:cwk:ajocsk:2025-43.

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2025Economic Consequences of the Demographic Crisis and Population Ageing. (2025). Velykyi, Yevhenii ; Petrukha, Serhii. In: Oblik i finansi. RePEc:iaf:journl:y:2025:i:3:p:206-221.

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Recent citations
Recent citations received in 2024
YearCiting document
2024Analysis of workplace well-being of Slovakian employees during a crisis. (2024). Justas, Streimikis ; Ladislav, Mura ; Angelika, Czkolyov ; Pter, Karcsony. In: Management & Marketing. RePEc:vrs:manmar:v:19:y:2024:i:3:p:402-418:n:1002.

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Recent citations received in 2023
YearCiting document

Recent citations received in 2022
YearCiting document