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Service Business / Springer

Citation Profile [Updated: 2026-05-04 07:00:09]
5 Years H Index
19
Impact Factor (IF)
1
5 Years IF
0.63
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2007 0 0.44 0 0 20 20 125 0 0 0 0 0 0.2
2008 0.1 0.47 0.13 0.1 25 45 118 6 6 20 2 20 2 1 16.7 3 0.12 0.22
2009 0.24 0.46 0.24 0.24 25 70 202 17 23 45 11 45 11 4 23.5 0 0.23
2010 0.18 0.46 0.21 0.16 22 92 76 19 42 50 9 70 11 12 63.2 5 0.23 0.2
2011 0.36 0.5 0.47 0.28 23 115 191 54 96 47 17 92 26 42 77.8 8 0.35 0.23
2012 0.18 0.5 0.38 0.22 28 143 185 55 151 45 8 115 25 45 81.8 3 0.11 0.21
2013 0.35 0.54 0.36 0.28 36 179 197 65 216 51 18 123 34 38 58.5 2 0.06 0.23
2014 0.34 0.53 0.33 0.24 33 212 151 71 287 64 22 134 32 54 76.1 0 0.22
2015 0.28 0.52 0.45 0.32 38 250 228 113 400 69 19 142 46 63 55.8 2 0.05 0.22
2016 0.25 0.5 0.4 0.37 10 260 53 104 504 71 18 158 58 14 13.5 0 0.2
2017 0.58 0.51 0.56 0.54 40 300 183 168 672 48 28 145 79 74 44 0 0.2
2018 0.52 0.52 0.72 0.52 34 334 212 240 912 50 26 157 81 118 49.2 9 0.26 0.22
2019 0.54 0.53 0.68 0.56 34 368 164 249 1161 74 40 155 87 135 54.2 4 0.12 0.21
2020 0.78 0.63 0.67 0.65 24 392 188 264 1425 68 53 156 102 84 31.8 4 0.17 0.3
2021 1.19 0.73 0.77 0.85 30 422 118 325 1750 58 69 142 120 128 39.4 9 0.3 0.27
2022 1.09 0.72 0.71 0.81 48 470 104 332 2083 54 59 162 132 123 37 11 0.23 0.22
2023 0.77 0.67 0.69 0.74 38 508 108 349 2432 78 60 170 125 167 47.9 20 0.53 0.19
2024 0.58 0.73 0.51 0.64 23 531 19 272 2704 86 50 174 111 84 30.9 0 0.22
2025 1 0.96 0.45 0.63 27 558 13 253 2957 61 61 163 103 94 37.2 8 0.3 0.28
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12020“Untact”: a new customer service strategy in the digital age. (2020). Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2.

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67
22009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

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58
32009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

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53
42011Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

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40
52014The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Soriano, Domingo Ribeiro ; Mas-Tur, Alicia. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63.

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32
62020Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8.

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32
72012Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26.

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26
82019Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9.

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25
92013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Martinez, Patricia ; del Bosque, Ignacio Rodriguez ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

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24
102015Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Cheng, Hilary ; Tzeng, Gwo-Hshiung ; Hsu, Chih-Cheng. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565.

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24
112022Research trends in digital transformation in the service sector: a review based on network text analysis. (2022). Rha, Jin Sung ; Lee, Hong-Hee. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00481-0.

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23
122009Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index. (2009). Raposo, Mário ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100.

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23
132007The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5.

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23
142012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295.

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22
152017The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Tram, Pham Ngoc ; Thuy, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4.

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22
162015Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40.

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21
172009Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13.

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21
182018Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1.

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20
192011How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Mas-Verdu, Francisco ; Wensley, Anthony. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212.

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19
202015Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Lee, Donhee ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160.

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19
212023Digital transformation trends in service industries. (2023). Chin, Heesoo ; Marasini, Durga Prasad ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00516-6.

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19
222008Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185.

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18
232011Key service innovation drivers in the tourism sector: empirical evidence and managerial implications. (2011). Martínez-Ruiz, María Pilar ; Martinez-Ruiz, Maria ; Jimenez-Zarco, Ana ; Izquierdo-Yusta, Alicia. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:339-360.

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18
242012Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59.

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17
252008What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15.

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17
262018Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Xiao, Lin ; Fu, Bin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0.

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17
272020Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3.

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17
282013Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398.

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17
292013Servitization and networking: large-scale survey findings on product-related services. (2013). Maloca, S ; Lay, G ; Waser, B ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82.

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16
302013Reversed servitization paths: a case analysis of two manufacturers. (2013). Brax, Saara ; Finne, Max ; Holmstrom, Jan. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537.

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16
312007Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139.

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16
322017Customer-to-customer interactions on customer citizenship behavior. (2017). Ho, Jin ; Yoo, Jay Jaewon. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7.

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16
332008Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale. (2008). Schoefer, Klaus ; Diamantopoulos, Adamantios. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:65-81.

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16
342021Product-service systems evolution in the era of Industry 4.0. (2021). Pezzotta, Giuditta ; Jarrahi, Farnaz ; Boucher, Xavier ; Romero, David ; Larsson, Tobias ; Bigdeli, Ali Z ; Wuest, Thorsten ; Rondini, Alice ; Wiesner, Stefan ; Cavalieri, Sergio ; Jussen, Philipp ; Gaiardelli, Paolo ; Zaki, Mohamed ; Bertoni, Marco. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9.

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16
352018A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. (2018). Muñoz-Leiva, Francisco ; Sanchez-Fernandez, J ; Muoz-Leiva, Francisco ; Liebana-Cabanillas, Francisco. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0336-7.

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15
362011The impact of diversity of innovation channels on innovation performance in service firms. (2011). Choi, Jeongil ; Park, Heejun. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294.

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15
372011Innovation and imitation effects in Metaverse service adoption. (2011). Byun, Won ; Trimi, Silvana ; Lee, Sang-Gun ; Kang, Mincheol. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:155-172.

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15
382012Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Kim, Taegoo ; Paek, Soyon ; Lee, Gyehee ; Choi, Chang. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526.

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15
392012The effects of motivations, trust, and privacy concern in social networking. (2012). Liu, Yu-Cheng ; Lin, Shi-Woei. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424.

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15
402012Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Thuy, Pham ; Hau, LE. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155.

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15
412017HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2.

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14
422017Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth. (2017). Iglesias, Victor ; Vazquez-Casielles, Rodolfo ; Varela-Neira, Concepcion. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0311-8.

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14
432015Developing service innovation capability in the hotel industry. (2015). Tang, Ya-Yun ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113.

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14
442019Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types. (2019). Park, Myeong-Cheol ; Kim, Eunhye ; Libaque-Saenz, Christian Fernando. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0384-7.

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14
452021Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry. (2021). Wang, Yi-Chieh ; Tai, Yang-Fei ; Luo, Ching-Ching. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00461-w.

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14
462018Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Sooyoung. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x.

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14
472008Services, growth poles and advanced economies. (2008). McKee, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107.

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14
482015Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Ahmad, Noor ; Tan, Cheng ; Nasurdin, Aizzat . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360.

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14
492011Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Gil-Saura, Irene ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12.

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14
502011Innovation management in service firms: a research agenda. (2011). Crevani, Lucia ; Palm, Kristina ; Schilling, Annika . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:177-193.

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14
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12020“Untact”: a new customer service strategy in the digital age. (2020). Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2.

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19
22023Digital transformation trends in service industries. (2023). Chin, Heesoo ; Marasini, Durga Prasad ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00516-6.

Full description at Econpapers || Download paper

15
32022Research trends in digital transformation in the service sector: a review based on network text analysis. (2022). Rha, Jin Sung ; Lee, Hong-Hee. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00481-0.

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14
42023Key concepts in artificial intelligence and technologies 4.0 in services. (2023). Belk, Russell W ; Belanche, Daniel ; Flavian, Carlos. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00528-w.

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12
52023Customer comfort during service robot interactions. (2023). Becker, Marc ; Odekerken-Schroder, Gaby ; Mahr, Dominik. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00499-4.

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11
62020Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8.

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10
72023Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models. (2023). Liard, Marine ; Le-Dain, Marie-Anne ; Benhayoun, Lamiae ; Matthews, Judy. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00520-4.

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9
82021Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry. (2021). Wang, Yi-Chieh ; Tai, Yang-Fei ; Luo, Ching-Ching. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00461-w.

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8
92011Innovation and imitation effects in Metaverse service adoption. (2011). Byun, Won ; Trimi, Silvana ; Lee, Sang-Gun ; Kang, Mincheol. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:155-172.

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8
102021Product-service systems evolution in the era of Industry 4.0. (2021). Pezzotta, Giuditta ; Jarrahi, Farnaz ; Boucher, Xavier ; Romero, David ; Larsson, Tobias ; Bigdeli, Ali Z ; Wuest, Thorsten ; Rondini, Alice ; Wiesner, Stefan ; Cavalieri, Sergio ; Jussen, Philipp ; Gaiardelli, Paolo ; Zaki, Mohamed ; Bertoni, Marco. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9.

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8
112023Towards becoming a service-dominant enterprise: an actor engagement perspective. (2023). Tu, Pei-Yun ; Chou, Hsin-Hui ; Huang, Chao-Chin. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00532-0.

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8
122020Team innovation in retail services: the role of ambidextrous leadership and team learning. (2020). Lan, Yi-Chen ; Tho, Nguyen Dinh ; Duc, La Anh ; Nakandala, Dilupa. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-020-00412-x.

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7
132022The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach. (2022). Thuy, Pham Ngoc ; Phuoc, Nguyen Hong ; Hau, Le Nguyen. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-021-00473-6.

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7
142019Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9.

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6
152018A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. (2018). Muñoz-Leiva, Francisco ; Sanchez-Fernandez, J ; Muoz-Leiva, Francisco ; Liebana-Cabanillas, Francisco. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0336-7.

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6
162023Perceived value of AI-based recommendations service: the case of voice assistants. (2023). Casalo, Luis V ; Akdim, K. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00527-x.

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6
172024Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal. (2024). Minaya, Pedro E ; Avella, Luca ; Trespalacios, Juan A. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:2:d:10.1007_s11628-024-00559-x.

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6
182021The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services. (2021). Flavián, Carlos ; Casalo, Luis V ; Belanche, Daniel ; Flavian, Carlos ; Perez-Rueda, Alfredo. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00432-7.

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6
192009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

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5
202013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Martinez, Patricia ; del Bosque, Ignacio Rodriguez ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

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5
212011Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

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5
222023Working with AI: can stress bring happiness?. (2023). Correia, Sandra Maria ; Bilro, Ricardo Godinho ; Neto, Diogo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00514-8.

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5
232023Live support by chatbots with artificial intelligence: A future research agenda. (2023). Camilleri, Mark Anthony ; Troise, Ciro. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00513-9.

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242019Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types. (2019). Park, Myeong-Cheol ; Kim, Eunhye ; Libaque-Saenz, Christian Fernando. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0384-7.

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252018Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Xiao, Lin ; Fu, Bin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0.

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262018Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1.

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272021The relationship between brand experience and consumer-based brand equity in grocerants. (2021). Yoo, Se Ran ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00439-8.

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282020Critical success factors in the sharing economy: a customer perspective. (2020). Huang, Shiu-Li ; Kuo, Ming-Yen. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00426-5.

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292020Determinants of social commerce adoption in an emerging economy. (2020). Kim, Yang Sok ; Rahman, Tazizur ; Noh, Mi Jin ; Lee, Choong Kwon. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00427-4.

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302020Social exchange approach, job satisfaction, and turnover intention in the airline industry. (2020). Chung, Minjoo ; Jeon, Aeeun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:2:d:10.1007_s11628-020-00416-7.

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312022The context-based review recommendation system in e-business platform. (2022). Cho, Su-Ji ; Lee, Ki-Kwang ; Min, Gyung-Su. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00502-y.

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322017Effects of social media on consumers’ purchase decisions: evidence from Taobao. (2017). Kwahk, Kee-Young ; Kim, Byoungsoo. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0331-4.

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332021Transforming customer brand engagement to co-creation value through participation energy and effort. (2021). My-Quyen, Mai Thi ; Hau, Le Nguyen. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00452-x.

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342019A peer-to-peer (P2P) platform business model: the case of Airbnb. (2019). Lee, Kwang-Ho ; Kim, Dong Hee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00399-0.

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352023A value-based view of the smart PSS adoption: a study of smart kitchen appliances. (2023). Yu, Ying ; Sung, Tung-Jung. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00529-9.

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362018Impact of operational innovations on customer loyalty in the healthcare sector. (2018). Hong, Kwan Soo ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0355-4.

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372016Corporate identity management in the banking sector: effects on employees’ identification, identity attractiveness, and job satisfaction. (2016). Bravo, Rafael ; Pina, Jose M ; Matute, Jorge. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0287-9.

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382023Exploring the antecedents of customers’ willingness to use service robots in restaurants. (2023). Molinillo, Sebastian ; Anaya-Sanchez, Rafael ; Rejon-Guardia, Francisco. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00509-5.

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392023Can robots recover a service using interactional justice as employees do? A literature review-based assessment. (2023). Dorofeev, Nikita ; Lajante, Mathieu ; Remisch, David. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00525-z.

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402023A qualitative investigation of infusing products with service via strategic alliances among SMEs: a case of servitization. (2023). Franco, Mario ; Pombo, Diogo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00530-2.

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412021Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy. (2021). Huerta-Alvarez, Rocio ; Fuentes-Blasco, Maria ; Cambra-Fierro, Jesus J ; Olavarria, Ana. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00448-7.

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422023Motivations and attitudes towards consulting eWOM when booking accommodation. (2023). Fuentes-Blasco, Maria ; Gil-Saura, Irene ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00533-z.

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4
432018From fantasy to reality: a study of pre-trip planning from the perspective of destination image attributes and temporal psychological distance. (2018). Tan, Wee-Kheng. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0337-6.

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442018Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Sooyoung. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x.

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3
452021Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing. (2021). Finsterwalder, Jorg ; Tombs, Alastair G. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00459-4.

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462022The effects of gender and personality of robot assistants on customers’ acceptance of their service. (2022). Forgas-Coll, Santiago ; Huertas-Garcia, Ruben ; Alenya, Guillem ; Andriella, Antonio. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-022-00492-x.

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3
472013An exploratory study of the determinants of switching and loyalty in prepaid cell phone users. An application of concept mapping. (2013). Miranda-Gumucio, Luis ; Gil-Pechuan, Ignacio ; Palacios-Marques, Daniel. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:603-622.

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482024The impact of internal social responsibility on service employees job satisfaction and organizational engagement. (2024). Lang, Le Dang ; Ferreira, Joao ; Van, Loan Thi-Hong ; Ngo, Trong Liem-Phuoc. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:1:d:10.1007_s11628-024-00555-1.

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492020Customers’ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness. (2020). Kim, Hyun Young ; Mo, Hyeon ; Sung, Hye Jin. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00425-6.

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3
502022Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance. (2022). Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00478-9.

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3
Citing documents used to compute impact factor: 61
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2025The Impact of IT Strategic Planning Process on SME Performance: A Systematic Review. (2025). Mokhele, Selloane E ; Molete, Olebogeng B ; Ntombela, Somquba D ; Thango, Bonginkosi A. In: Businesses. RePEc:gam:jbusin:v:5:y:2025:i:1:p:2-:d:1562022.

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2025Exploring the role of social bots in cryptocurrency manipulation: Machine learning insights from the LUNA crash. (2025). Yu, Yanzhen ; Zhou, Rui ; Jiang, Rongchuan ; Liu, Feng. In: Electronic Markets. RePEc:spr:elmark:v:35:y:2025:i:1:d:10.1007_s12525-025-00849-w.

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2025Transactive Memory Systems for Improving the Innovation Capability of Hotel Establishments and Their Online Reputation. (2025). Cabeza-Ramrez, Javier L ; Snchez-Caizares, Sandra M ; Donate, Mario J ; Gonzlez-Mohno, Miguel. In: Journal of the Knowledge Economy. RePEc:spr:jknowl:v:16:y:2025:i:3:d:10.1007_s13132-024-02494-8.

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2025Exaggerated statements in online consumer reviews: causes and implications. (2025). Camilleri, Mark Anthony ; Bhatnagar, Shakti Bodh ; Chakraborty, Debarun. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00590-6.

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2025Consumer recognition of service and product attributes in smartphone rivalries. (2025). Yoon, Jiho ; Rha, Jin Sung ; Park, Seayoung ; Piao, Zhongyi. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00594-2.

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2025Exploring the effects of external cocreators on service innovation. (2025). Liao, Chien Hsiang ; Hsieh, Jung-Kuei. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-024-00578-8.

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2025Drivers of Employees’ Service Sweethearting Behavior Intention: The Interplays of Supervisors’ Social Relationship Quality and Full-/Part-time Job. (2025). Huang, Stephen Chi-Tsun ; Lee, Chi-Hsun ; Chou, Pei-Yi ; Kuo-I Chang, . In: Journal of the Knowledge Economy. RePEc:spr:jknowl:v:16:y:2025:i:2:d:10.1007_s13132-024-02276-2.

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2025Agility as a mediator in the relationship between quality management and hotel performance. (2025). Pereira-Moliner, Jorge ; Molina-Azorn, Jos F ; Tar, Juan Jos ; Pertusa-Ortega, Eva M. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-024-00573-z.

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2025Multi-dimensional perceptual recognition of tourist destination using deep learning model and geographic information system. (2025). , Robert ; Shafiabady, Niusha ; Zhang, Shengtian ; Song, Xiaoxia ; Li, Yong ; Yang, Chenghao. In: PLOS ONE. RePEc:plo:pone00:0318846.

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2025Digital resurrection technology in destination promotion. (2025). Guo, Rui ; Song, Mengmeng ; Wang, Yuchen ; Law, Rob. In: Annals of Tourism Research. RePEc:eee:anture:v:110:y:2025:i:c:s0160738324001658.

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2025Tailoring explanations in conversational recommendations: The impact of decision contexts and user interfaces. (2025). Chen, Qianqian ; Lin, Li Min ; Yi, Youjae. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000608.

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2025Generative AI as a source of information on environmental Problems: Understanding its influence on Generation Z. (2025). Lpez, Manuela ; Casal, Luis Vicente ; Sancho-Esper, Franco Manuel ; Rodriguez-Sanchez, Carla. In: Technology in Society. RePEc:eee:teinso:v:83:y:2025:i:c:s0160791x2500226x.

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2025AI-powered voice assistants: developing a framework for building consumer trust and fostering brand loyalty. (2025). Rawool, Vai ; Foroudi, Pantea ; Palazzo, Maria. In: Electronic Commerce Research. RePEc:spr:elcore:v:25:y:2025:i:6:d:10.1007_s10660-024-09850-5.

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2025Recipes for consumer loyalty intentions toward AI speakers: A complexity theory approach. (2025). Ko, Minjeong ; Kim, Sooyun ; Lee, Luri. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:2:d:10.1007_s11628-025-00587-1.

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2025Standardization versus customization in artificial intelligence-based services: what fuels continuous intention to use on digital platforms?. (2025). Kim, Jin Min. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-025-00580-8.

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2025burnout in the era of artificial intelligence: challenges and benefits. (2025). Dumitrescu, Ctlina-Oana ; Pceil, Mihaela ; Andrei-Barbu, Irina. In: Theoretical and Empirical Researches in Urban Management. RePEc:rom:terumm:v:20:y:2025:i:4:p:36-47.

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2025The Role of Social Media and Artificial Intelligence (AI) in Enhancing Digital Marketing Resilience During Crises. (2025). Gndzyeli, Bora. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:7:p:3134-:d:1626260.

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2025Leveraging AI in arts: a case study of music creating venture EnterArts. (2025). Lee, Hong-Hee ; Hong, Suk-Ki. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:2:d:10.1007_s11628-025-00586-2.

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2025How to use emerging service technologies to enhance customer centricity in business-to-business contexts: A conceptual framework and research agenda. (2025). Wnderlich, Nancy V ; Blut, Markus ; Brock, Christian ; Heirati, Nima ; Jensen, Marcus ; Paluch, Stefanie ; Rtzmeier-Keuper, Julia ; Tth, Zsfia. In: Journal of Business Research. RePEc:eee:jbrese:v:192:y:2025:i:c:s0148296325001079.

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2025Pro-Self or Pro-Social? how AI and human job replacement elicit compensatory responses. (2025). Bai, Xiaofei ; Zhang, Hao ; Ma, Zengguang ; Qi, Chenyue. In: Journal of Business Research. RePEc:eee:jbrese:v:195:y:2025:i:c:s0148296325002255.

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2025Enhancing SME resilience through artificial intelligence and strategic foresight: A framework for sustainable competitiveness. (2025). Carayannis, Elias G ; Dumitrescu, Roman ; Falkowski, Tommy ; Papamichail, George. In: Technology in Society. RePEc:eee:teinso:v:81:y:2025:i:c:s0160791x25000259.

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2025The impact of artificial intelligence on government digital service capacity. (2025). Li, Yunqian ; Zhang, Yuan. In: International Review of Economics & Finance. RePEc:eee:reveco:v:102:y:2025:i:c:s1059056025005374.

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2025Research of the Differences in the Impact of AI-generated and Human-created Video Ads. (2025). Veleva, Siya ; Boneva, Bela ; Tsvetanova, Anka. In: Economic Studies journal. RePEc:bas:econst:y:2025:i:8:p:147-174.

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2025Effects of the industry format on sustainability-oriented service innovation, relationship value, and firm performance. (2025). Moise, Mihaela Simona ; Ruiz-Molina, Mara Eugenia ; Gil-Saura, Irene ; Marn-Garca, Antonio. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-025-00581-7.

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2025Examining the interplay of industry 4.0, lean, agile, and circular manufacturing practices on sustainability performance. (2025). Troise, Ciro ; Bresciani, Stefano ; Abdallah, Yasser Omar ; Gheith, Mohamed Hani ; Elnadi, Moustafa. In: Technovation. RePEc:eee:techno:v:146:y:2025:i:c:s0166497225001221.

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2025Exploring the role of artificial intelligence in addressing sustainable development. A semantic analysis of AI patents. (2025). Abbate, Tindara ; Cesaroni, Fabrizio ; Crupi, Antonio ; Costa, Alessandra. In: Technovation. RePEc:eee:techno:v:148:y:2025:i:c:s0166497225001671.

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2025Service robots and memorable customer experience: The influence of perceived anthropomorphism. (2025). Rodrguez-Artola, Rosa Mara ; Snchez-Garca, Javier ; Callarisa-Fiol, Luis Jos ; Moliner-Tena, Miguel Ngel. In: Future Business Journal. RePEc:spr:futbus:v:11:y:2025:i:1:d:10.1186_s43093-025-00502-0.

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2025Multi-Attribute Decision-Making for Intelligent Allocation of Human Resources in Industrial Projects. (2025). Grecu, Iuliana ; Nechita, Roxana-Mariana ; Ulerich, Oliver ; Dumitrescu, Corina-Ionela. In: Administrative Sciences. RePEc:gam:jadmsc:v:15:y:2025:i:5:p:181-:d:1656417.

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2025Evolution of service robots in marketing: A relational framework and future research agenda. (2025). van Doorn, Jenny ; Odekerken-Schrder, Gaby ; Mahr, Dominik. In: Journal of Business Research. RePEc:eee:jbrese:v:192:y:2025:i:c:s014829632500027x.

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2025Unintended consequences of service robots – Recent progress and future research directions. (2025). Paluch, Stefanie ; Kunz, Werner ; Jayawardhena, Chanaka ; Wirtz, Jochen ; Pitardi, Valentina ; Heirati, Nima. In: Journal of Business Research. RePEc:eee:jbrese:v:194:y:2025:i:c:s0148296325001894.

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2025Helpful or harmful? A curvilinear perspective on AI agent anthropomorphism in service failure tolerance. (2025). Liu, Ruoran ; Yu, Yan ; Hao, Jin-Xing ; Shan, Wei. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000785.

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2025Human vs. robot service provider agents in service failures: comparing customer dissatisfaction and the mediating role of forgiveness and service recovery expectation. (2025). Huang, Zuwen ; Lo, Ada. In: Information Technology & Tourism. RePEc:spr:infott:v:27:y:2025:i:2:d:10.1007_s40558-025-00314-6.

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2025Do restaurant customers and owners differ in their preferences for serving robots? A choice experiment and latent class approach. (2025). Shin, Jungwoo ; Moon, Hyungbin ; Park, Changeun. In: Technology in Society. RePEc:eee:teinso:v:83:y:2025:i:c:s0160791x25002167.

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2025Metaverse applications in healthcare: opportunities and challenges. (2025). Lee, Donhee ; Jeong, Euibeom. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-024-00577-9.

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2025Perceived Benefits and Cost-Benefit Perspectives on Service Digitalization: A Preliminary Study among Fine Dining Restaurants in Bukit Jalil and Bukit Bintang, Kuala Lumpur. (2025). Ismail, Ahmad Fareed ; Ghazali, Hazrina ; Hui, Tan Chen ; Ain, Nur Farrah. In: International Journal of Research and Innovation in Social Science. RePEc:bcp:journl:v:9:y:2025:issue-4:p:1986-2016.

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2025Navigating ethical decision-making in digital transformation: ethical climate, digital competence, and person-organization fit in China’s banking sector. (2025). Bian, Xiangyu ; Wang, Bin ; Li, Kunxiang ; Du, Zemeng. In: Humanities and Social Sciences Communications. RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05184-1.

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2025AI–human collaboration in services: an integrative framework to uncover the key success factors. (2025). Jeong, Euibeom ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00591-5.

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2025Productivity in the Finnish Service Industries: Capital Intensity, Labor Allocation, Digitalization, Offshoring and Generative AI. (2025). Pajarinen, Mika ; Kssi, Otto ; Maczulskij, Terhi ; Kuusi, Tero ; Kaitila, Ville ; Kuosmanen, Natalia. In: ETLA Reports. RePEc:rif:report:167.

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2025Exploring the relationships among online-to-offline (O2O) customers’ perceived justice, post-recovery satisfaction, and repurchase intention. (2025). Jeon, Ji-Yong ; Lee, Hong-Hee ; Hong, Suk-Ki ; Ra, SO. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:4:d:10.1007_s11628-025-00600-7.

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2025Investigating the effect of AI service quality on consumer well-being in retail context. (2025). Shen, Pengyi ; Zhu, Aonan ; Wan, Demin. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-024-00575-x.

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2025Bots and baddies: supporting the integrity of online survey research in the face of a growing challenge. (2025). Hitches, Elizabeth ; Dudley, Dean ; Johnstone, Melissa ; Woodcock, Stuart. In: Quality & Quantity: International Journal of Methodology. RePEc:spr:qualqt:v:59:y:2025:i:2:d:10.1007_s11135-024-02001-w.

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2025Digital transformation and total factor productivity in manufacturing firms: Evidence of corporate public responsibilities in China. (2025). Appolloni, Andrea ; Han, Shaojie ; Liu, Yue ; Shahzad, Mohsin ; Ding, Xiangan. In: Technology in Society. RePEc:eee:teinso:v:82:y:2025:i:c:s0160791x25000648.

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2025Can fintech drive innovation in enterprise digital business models?. (2025). Liu, Jiqing ; Zhang, Meng ; Lv, Xiaojing. In: Finance Research Letters. RePEc:eee:finlet:v:78:y:2025:i:c:s1544612325005008.

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2025Artificial intelligence and circular supply chains: framework for applications and deployment from the triple bottom line model perspective. (2025). Sahoo, Saumyaranjan ; Kumar, Satish ; Meena, Rahul ; Nguyen, Mai ; Malik, Ashish. In: Annals of Operations Research. RePEc:spr:annopr:v:354:y:2025:i:1:d:10.1007_s10479-025-06510-1.

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2025Investigating Issues in Managing Sustainability Through Digital Servitization: A Soft Systems Approach. (2025). Kumar, Ujjwal ; Shankar, Ravi ; Madaan, Jitender. In: Systemic Practice and Action Research. RePEc:spr:syspar:v:38:y:2025:i:4:d:10.1007_s11213-025-09746-x.

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2025A store-level analysis of frontline employees as enhancers of store loyalty. (2025). Mostert, Pierre ; Kotz, Theuns. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00589-z.

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2025Open social innovation: A systematic literature review and future research agenda. (2025). Urbano, David ; Turro, Andreu ; Pacheco, Jose Nicolas. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:216:y:2025:i:c:s004016252500191x.

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2025Optimizing donations for End-of-life healthcare: investments in service diversity initiatives. (2025). Schniederjans, Dara ; Vaezinejad, Soode ; Starkey, Christopher M. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-025-00583-5.

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2025Interplay between brand hate and brand apology in ridesharing. (2025). Randhawa, Praneet Rangi ; Guyader, Hugo ; Bhalla, Saubhagya. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:4:d:10.1007_s11628-025-00596-0.

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2025Chains in context: environmental munificence and turbulence as moderators of the impact of franchising on restaurant chain performance. (2025). Kang, Jaeyoung ; Sanner, Bret. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:4:d:10.1007_s11628-025-00598-y.

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2025Beyond complementarity: interactive and bounded effects of dynamic service innovation capabilities on firm performance. (2025). Zhan, Jun ; Pham, Duong Thuy ; Trimi, Silvana ; Zhang, Shun. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:4:d:10.1007_s11628-025-00599-x.

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2025Exploring passengers’ choices in the event of denied boarding compensation. (2025). Chen, Chien-Min ; Tsai, Tsung-Hsien. In: Transport Policy. RePEc:eee:trapol:v:166:y:2025:i:c:p:166-178.

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2025Serving with masks: a comparative analysis of flight attendants’ emotional labor between normal and COVID-19 times. (2025). Kern, Marcel ; Zapf, Dieter ; Pihan, Nina ; Winkler, Anna D. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:2:d:10.1007_s11628-025-00585-3.

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2025Exploring consumers’ stick-or-switch behaviors in omnichannel retailing service: self-determination theory perspectives. (2025). Chen, Yi-Mu ; Huang, Tseng-Lung. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:2:d:10.1007_s11628-025-00588-0.

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2025A meta-analytic review of live streaming commerce research through the lens of means-end-chain. (2025). Jia, Qingdan ; Sun, Huan ; Xu, Xiaoyu. In: Journal of Business Research. RePEc:eee:jbrese:v:195:y:2025:i:c:s0148296325002280.

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2025Influence of the characteristics of dual-role platforms and streamers on consumer trust and purchase intention in live streaming commerce. (2025). Korsakul, Nattharuja ; Chen, Ja-Shen ; Tsou, Hung-Tai. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00592-4.

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2025Crowdsourcing-enabled AI: Unlocking value in digital services. (2025). Queiroz, Maciel M ; Lopes, Ana Beatriz ; Bagherzadeh, Mehdi. In: International Journal of Production Economics. RePEc:eee:proeco:v:283:y:2025:i:c:s0925527325000714.

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2025Digital servitisation strategy: Approaches to development and implementation. (2025). Gileva, T A. In: Strategic decisions and risk management. RePEc:abw:journl:y:2025:id:1220.

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2025Research priorities through the lens of remote work in hospitality, leisure, sports, and tourism. (2025). Hu, Cheng-Fang ; Su, Che-Jen ; Lan, Yi-Fang ; Wang, Xin ; Lorgnier, Nicolas ; Moriya, Kunihiko ; Liu, Jun. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00593-3.

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2025A Dynamic Perspective to Drive Digital Servitization: A Meta-Synthesis Approach to Understand Interactions Between Key Factors. (2025). Sebastian, M P ; Krishnan, Satish ; Kulkarni, Rakesh Suresh. In: Information Systems Frontiers. RePEc:spr:infosf:v:27:y:2025:i:6:d:10.1007_s10796-025-10619-w.

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2025The boomerang effect of positive word-of-mouth: understanding switching intentions in the mobile payment market. (2025). Mombeuil, Claudel ; Pierre, Sadrac Jean. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:30:y:2025:i:2:d:10.1057_s41264-025-00308-9.

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2025Exploring the adverse effects of the metaverse on users€™ psychological well-being and Self-Esteem: A mixed-methods study. (2025). Nkoulou, Gustave Florentin ; Jia, Yue. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:86:y:2025:i:c:s0969698925001006.

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2025How to cultivate loyal online customers: the role of emotional labor strategy detection in the context of live-commerce. (2025). Cai, Yi-Hang ; Pei, Xue-Liang ; Wu, Tung-Ju ; Lyu, Fan-Ying. In: Humanities and Social Sciences Communications. RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-06224-6.

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2025Leveraging AI in arts: a case study of music creating venture EnterArts. (2025). Lee, Hong-Hee ; Hong, Suk-Ki. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:2:d:10.1007_s11628-025-00586-2.

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2025Exaggerated statements in online consumer reviews: causes and implications. (2025). Camilleri, Mark Anthony ; Bhatnagar, Shakti Bodh ; Chakraborty, Debarun. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00590-6.

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2025Consumer recognition of service and product attributes in smartphone rivalries. (2025). Yoon, Jiho ; Rha, Jin Sung ; Park, Seayoung ; Piao, Zhongyi. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00594-2.

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2025Beyond complementarity: interactive and bounded effects of dynamic service innovation capabilities on firm performance. (2025). Zhan, Jun ; Pham, Duong Thuy ; Trimi, Silvana ; Zhang, Shun. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:4:d:10.1007_s11628-025-00599-x.

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2023Examining the impact of service robot communication styles on customer intimacy following service failure. (2023). Cho, Youngju ; Park, Jun Sung ; Yoo, Joon Woo. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002588.

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2023A counterfactual thinking perspective of moral licensing effect in machine-driven communication: An example of natural language processing chatbot developed based on WeChat API. (2023). Ren, Zhouqi ; Tong, Zelin ; Wang, Yihuan ; Ma, Yichuan ; Xie, Yibo. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s004016252300611x.

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2023A study on forward and backward linkage effects in South Koreas telecom industry across generations. (2023). Jun, Sung-Youl ; Lee, Sang-Gun ; Choe, Hyoung-Seon ; Yang, Chang-Gyu. In: Telecommunications Policy. RePEc:eee:telpol:v:47:y:2023:i:8:s030859612300126x.

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2023The Effect of Color Saturation of Travel Pictures on Consumer Appeal. (2023). Chen, Yuting ; Lin, LI ; You, Jiwang ; Zhu, Hong. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:19:p:14503-:d:1254037.

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2023Frontline Employees’ Empathy in Service Recovery: a Systematic Literature Review and Agenda for the Future. (2023). Lajante, Mathieu ; Remisch, David. In: Customer Needs and Solutions. RePEc:spr:custns:v:10:y:2023:i:1:d:10.1007_s40547-023-00137-8.

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2023Key concepts in artificial intelligence and technologies 4.0 in services. (2023). Belk, Russell W ; Belanche, Daniel ; Flavian, Carlos. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00528-w.

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2023Development of a citizen participation public service innovation model based on smart governance. (2023). Hong, Soon Goo ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00536-w.

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2023What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective. (2023). Li, Ping ; Lee, Seoyoun ; Yang, Sung-Byung ; Chang, Younghoon. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00542-y.

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2023Adolescents’ attempts at influence and self-reported errors in family vacation decisions: a cross-regional study. (2023). , Nicolas ; Liang, Yung-Kuei ; Lebrun, Anne Marie ; Luo, Qiuju ; Cavalcanti, Maria Helena ; Pinto, Carlos Eduardo ; Su, Che-Jen ; Lan, Yi-Fang. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00543-x.

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2023Underscoring trainers lack of effort or talent in service failure of personal fitness training: customers negative word-of-mouth response. (2023). Park, Sangchul ; Lee, Hyun-Woo ; Nite, Calvin. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00544-w.

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2023The contingent impacts of dynamic service innovation capabilities on firm performance. (2023). Zhang, Shun ; Trimi, Silvana. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00546-8.

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2023Connecting artificial intelligence to value creation in services: mechanism and implications. (2023). Kim, Minjun. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00547-7.

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2023Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification. (2023). Wu, Shih-Hao ; Huang, Stephen Chi-Tsun ; Tsai, Ching-Yi Daphne ; You, Yu-Xuan. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00548-6.

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Recent citations received in 2022
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2022How marketing strategy, perceived value and brand image influence WOM outcomes€”The sharing economy perspective. (2022). Huang, Yung-Chuan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001643.

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2022Developing Green Healthcare Activities in the Total Quality Management Framework. (2022). Lee, Sang M. In: IJERPH. RePEc:gam:jijerp:v:19:y:2022:i:11:p:6504-:d:825171.

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2022Workplace Mistreatment and Health Conditions Prior and during the COVID-19 in South Korea: A Cross-Sectional Study. (2022). Kim, Sooyoung ; Nerobkova, Nataliya ; Shin, Jae Yong ; Park, Eun-Cheol. In: IJERPH. RePEc:gam:jijerp:v:19:y:2022:i:20:p:12992-:d:938546.

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2022Spatial Peer Effect of Enterprises’ Digital Transformation: Empirical Evidence from Spatial Autoregressive Models. (2022). Pan, Xiaozhen ; Zhu, Nina ; Xu, Gengxi. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12576-:d:932464.

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2022Workplace incivility and intention to quit among Civil Servants. The moderating role of gender . (2022). Gadi, Paul Dung. In: GATR Journals. RePEc:gtr:gatrjs:gjbssr617.

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2022Influence of undergraduate experience on alumni loyalty to their alma mater in the Tanzania’s higher education context. (2022). Bwemelo, Gordian S ; Magasi, Chacha. In: International Journal of Research in Business and Social Science (2147-4478). RePEc:rbs:ijbrss:v:11:y:2022:i:4:p:333-341.

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2022An Analysis of Cause-Related and Social Marketing Strategies in the South African Sport Management Industry. (2022). Moyo, Talent ; Duffett, Rodney ; Knott, Brendon. In: SAGE Open. RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221108181.

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2022Entrepreneurial behaviors that shape performance in small family and non-family hotels during times of crisis. (2022). Kusa, Rafa ; Suder, Marcin ; Duda, Joanna ; Barbosa, Belem ; Glinka, Beata. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:18:y:2022:i:4:d:10.1007_s11365-022-00812-7.

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2022B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context. (2022). Przyczynski, Renato ; Teixeira, Rafael ; Shockley, Jeff. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-022-00498-5.

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2022Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective. (2022). Shen, Yung-Cheng ; Wu, Po-Han ; Lin, Heng-Yu ; Chou, Cindy Yunhsin. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00505-9.

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2022A systematic literature review of women in social entrepreneurship. (2022). Yoo, Hanna ; Jeong, Euibeom. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00512-w.

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