Citation analysis for The Service Industries Journal / Taylor & Francis Journals

Citation Profile [Updated: 2020-06-03 07:38:54]

5 Years H

Impact Factor

0.19

5 Years IF

0.26

Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw Data

	IF	AIF	CIF	IF5	DOC	CDO	CIT	NCI	CCU	D2Y	C2Y	D5Y	C5Y	SC	%SC	CiY	II	AII
1990	0	0.08	0	0	0	0	0		0	0		0			0		0	0.04
1991	0	0.08	0	0	0	0	0		0	0		0			0		0	0.04
1992	0	0.09	0	0	0	0	0		0	0		0			0		0	0.04
1993	0	0.1	0	0	0	0	0		0	0		0			0		0	0.05
1994	0	0.11	0	0	0	0	0		0	0		0			0		0	0.06
1995	0	0.2	0	0	0	0	0		0	0		0			0		0	0.08
1996	0	0.22	0	0	0	0	0		0	0		0			0		0	0.1
1997	0	0.23	0	0	39	39	102		0	0		0			0		0	0.1
1998	0	0.27	0.02	0	56	95	125	2	2	39		39			0	2	0.04	0.12
1999	0.03	0.29	0.02	0.03	49	144	128	3	5	95	3	95	3	1	33.3		0	0.14
2000	0.03	0.34	0.04	0.04	51	195	94	8	13	105	3	144	6		0		0	0.15
2001	0.04	0.36	0.03	0.03	20	215	367	6	19	100	4	195	5		0	1	0.05	0.16
2002	0.13	0.4	0.09	0.06	22	237	278	15	40	71	9	215	13		0	1	0.05	0.21
2003	0.64	0.41	0.12	0.16	53	290	167	36	76	42	27	198	32		0	1	0.02	0.2
2004	0.41	0.46	0.19	0.27	51	341	205	64	140	75	31	195	52	1	1.6	5	0.1	0.21
2005	0.06	0.47	0.19	0.37	56	397	195	76	216	104	6	197	72	1	1.3		0	0.22
2006	0.06	0.47	0.16	0.3	70	467	180	75	292	107	6	202	60	8	10.7	1	0.01	0.21
2007	0.03	0.42	0.15	0.17	126	593	212	89	381	126	4	252	43	10	11.2		0	0.19
2008	0.08	0.45	0.18	0.12	207	800	289	145	526	196	15	356	42	19	13.1		0	0.21
2009	0.02	0.44	0.14	0.07	132	932	178	135	661	333	6	510	35	13	9.6		0	0.21
2010	0.08	0.44	0.18	0.09	135	1067	48	191	852	339	28	591	55	27	14.1		0	0.18
2011	0.05	0.46	0.19	0.1	76	1143	37	219	1071	267	13	670	64	17	7.8	1	0.01	0.21
2012	0.04	0.47	0.16	0.11	36	1179	74	192	1263	211	9	676	74	2	1		0	0.19
2013	0.06	0.53	0.18	0.1	104	1283	180	234	1497	112	7	586	56	6	2.6	3	0.03	0.22
2014	0.16	0.55	0.16	0.11	75	1358	122	224	1721	140	23	483	55	29	12.9	5	0.07	0.21
2015	0.22	0.55	0.19	0.15	56	1414	80	262	1983	179	39	426	64	13	5	3	0.05	0.21
2016	0.26	0.56	0.21	0.23	46	1460	33	311	2294	131	34	347	80	23	7.4	1	0.02	0.2
2017	0.2	0.58	0.18	0.25	52	1512	21	277	2571	102	20	317	79	23	8.3		0	0.21
2018	0.2	0.7	0.2	0.28	48	1560	12	318	2889	98	20	333	93	6	1.9	2	0.04	0.28
2019	0.19	0.88	0.17	0.26	57	1617	10	272	3161	100	19	277	72		0	6	0.11	0.33

IF:	Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for series in RePEc in year y
CIF:	Cumulative impact factor
IF5:	Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CIT:	Number of citations to papers published in year y
NCI:	Number of citations in year y
CCU:	Cumulative number of citations to papers published until year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
SC:	selft citations in y to articles published in y-1 plus y-2
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series

#	Year	Title	Cited
1	2001	Introduction. (2001). Akehurst, G. ; Illeris, S.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:1:p:1-4. Full description at Econpapers \|\| Download paper	312
2	2002	Introduction. (2002). Akehurst, G. ; Illeris, S.. In: The Service Industries Journal. RePEc:taf:servic:v:22:y:2002:i:1:p:1-3. Full description at Econpapers \|\| Download paper	253
3	1997	Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455. Full description at Econpapers \|\| Download paper	68
4	1998	The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, FaÃÂ¯z ; Faïz Gallouj, ; Gadrey, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15. Full description at Econpapers \|\| Download paper	43
5	2003	Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30. Full description at Econpapers \|\| Download paper	42
6	2003	Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129. Full description at Econpapers \|\| Download paper	33
7		Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771. Full description at Econpapers \|\| Download paper	30
8	2003	What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66. Full description at Econpapers \|\| Download paper	30
9	2009	Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902. Full description at Econpapers \|\| Download paper	30
10	2004	The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130. Full description at Econpapers \|\| Download paper	30
11	2004	Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130. Full description at Econpapers \|\| Download paper	27
12	2008	Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356. Full description at Econpapers \|\| Download paper	24
13	2005	A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445. Full description at Econpapers \|\| Download paper	21
14	2014	The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398. Full description at Econpapers \|\| Download paper	20
15	2000	A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109. Full description at Econpapers \|\| Download paper	20
16	1999	The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25. Full description at Econpapers \|\| Download paper	20
17	2005	How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271. Full description at Econpapers \|\| Download paper	20
18	2009	The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136. Full description at Econpapers \|\| Download paper	19
19	2005	The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889. Full description at Econpapers \|\| Download paper	19
20		The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88. Full description at Econpapers \|\| Download paper	19
21	2007	Knowledge Intensive Business Services and Urban Industrial Development. (2007). Aslesen, Heidi ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338. Full description at Econpapers \|\| Download paper	18
22	2008	Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670. Full description at Econpapers \|\| Download paper	17
23	2007	Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604. Full description at Econpapers \|\| Download paper	16
24	2008	Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51. Full description at Econpapers \|\| Download paper	15
25	1999	Service Recovery Strategies for Single and Double Deviation Scenarios. (1999). Fern, Adrian ; Johnston, Robert . In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:2:p:69-82. Full description at Econpapers \|\| Download paper	15
26	2007	Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707. Full description at Econpapers \|\| Download paper	15
27	2007	A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124. Full description at Econpapers \|\| Download paper	15
28	2010	Efficiency and total factor productivity change of Malaysian commercial banks. (2010). Saal, David ; Battisti, Giuliana ; Abdul-Majid, Mariani. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2010:i:13:p:2117-2143. Full description at Econpapers \|\| Download paper	15
29		Accounting for operating environments in measuring water utilitiesâ managerial efficiency. (2006). Picazo-Tadeo, Andres. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2006:i:6:p:761-773. Full description at Econpapers \|\| Download paper	14
30	2006	An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38. Full description at Econpapers \|\| Download paper	14
31	1998	Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115. Full description at Econpapers \|\| Download paper	14
32	2008	Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation. (2008). Chiu, yung-ho ; Jan, Chyanlong ; Wang, Pen-Chun ; Shen, Da-Bai. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:479-496. Full description at Econpapers \|\| Download paper	14
33	2005	Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Chiu, yung-ho ; Lieu, Pang-Tien ; Yeh, Tsai-Lien . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944. Full description at Econpapers \|\| Download paper	14
34	2003	Capital Utilisation and Scale in the English and Welsh Water Industry. (2003). Ashton, john. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:5:p:137-149. Full description at Econpapers \|\| Download paper	13
35	2013	Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199. Full description at Econpapers \|\| Download paper	13
36	2004	Innovation, consumption and services: encapsulation and the combinatorial role of services. (2004). Howells, Jeremy . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:19-36. Full description at Econpapers \|\| Download paper	13
37	2009	An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652. Full description at Econpapers \|\| Download paper	13
38	1998	Service Innovation in Hong Kong: Attitudes and Practice. (1998). Chan, Andrew ; PINE, RAY ; Go, Frank M.. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:112-124. Full description at Econpapers \|\| Download paper	13
39	2007	From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755. Full description at Econpapers \|\| Download paper	13
40	2004	Performance implications of capital structure: evidence from quoted UK organisations with hotel interests. (2004). Sipahioglu, Mehmet A. ; Phillips, Paul A.. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:5:p:31-51. Full description at Econpapers \|\| Download paper	12
41	2009	Exporter performance in the German business services sector. (2009). Vogel, Alexander. In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2009:i:7:p:1015-1031. Full description at Econpapers \|\| Download paper	12
42	2008	Ecommerce and hotel performance: three-stage DEA analysis. (2008). Lo, Chang-Fang ; Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:529-540. Full description at Econpapers \|\| Download paper	12
43	2001	Combining Operations and Marketing to Manage Capacity and Demand in Services. (2001). Klassen, K. J. ; Rohleder, T. R.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:1-30. Full description at Econpapers \|\| Download paper	12
44	2008	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138. Full description at Econpapers \|\| Download paper	12
45	2005	A comparative study of innovation behaviour in Singapores KIBS and manufacturing firms. (2005). Wong, Poh ; He, Zi-Lin. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:1:p:23-42. Full description at Econpapers \|\| Download paper	12
46	2014	A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294. Full description at Econpapers \|\| Download paper	12
47	2006	Innovation in care services for the elderly. (2006). Gallouj, FaÃÂ¯z ; Djellal, Faridah ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:3:p:303-327. Full description at Econpapers \|\| Download paper	12
48	2006	Communicating Services Brands Values Internally and Externally. (2006). de Chernatony, Leslie ; Segal-Horn, Susan ; Cottam, Susan . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:8:p:819-836. Full description at Econpapers \|\| Download paper	11
49	2006	Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Wang, Fei-Ching ; Hung, Wei-Ting ; Shang, Jui-Kou . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71. Full description at Econpapers \|\| Download paper	11
50	2004	Customer satisfaction measurement: comparing four methods of attribute categorisations. (2004). Bartikowski, Boris ; Llosa, Sylvie. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:4:p:67-82. Full description at Econpapers \|\| Download paper	11

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2003	Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129. Full description at Econpapers \|\| Download paper	14
2	1997	Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455. Full description at Econpapers \|\| Download paper	13
3	2009	Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771. Full description at Econpapers \|\| Download paper	10
4	2009	Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902. Full description at Econpapers \|\| Download paper	10
5	2012	The link between innovation and productivity in Estonias services sector. (2012). Vahter, Priit ; Masso, Jaan. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:16:p:2527-2541. Full description at Econpapers \|\| Download paper	8
6	2008	Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670. Full description at Econpapers \|\| Download paper	7
7	2004	The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130. Full description at Econpapers \|\| Download paper	7
8	2013	Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199. Full description at Econpapers \|\| Download paper	6
9	2003	What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66. Full description at Econpapers \|\| Download paper	5
10	2013	Knowledge management, relational learning, and the effectiveness of innovation outcomes. (2013). Leal, Antonio G. ; Roldan, Jose L. ; Ortega-Gutierrez, Jaime ; Leal-Rodriguez, Antonio L.. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:13-14:p:1294-1311. Full description at Econpapers \|\| Download paper	5
11	2000	A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109. Full description at Econpapers \|\| Download paper	5
12	2014	The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398. Full description at Econpapers \|\| Download paper	5
13	2007	Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604. Full description at Econpapers \|\| Download paper	5
14	2006	Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Wang, Fei-Ching ; Hung, Wei-Ting ; Shang, Jui-Kou . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71. Full description at Econpapers \|\| Download paper	5
15	2006	Communicating Services Brands Values Internally and Externally. (2006). de Chernatony, Leslie ; Segal-Horn, Susan ; Cottam, Susan . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:8:p:819-836. Full description at Econpapers \|\| Download paper	5
16	2014	Effects of quality and corporate social responsibility on loyalty. (2014). Butcher, Ken ; Chomvilailuk, Rojanasak. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:11:p:938-954. Full description at Econpapers \|\| Download paper	4
17	2013	User acceptance of ânear field communicationâ mobile phone service: an investigation based on the âunified theory of acceptance and use of technologyâ model. (2013). Chen, Kai-Ying ; Chang, Meng-Lin . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:6:p:609-623. Full description at Econpapers \|\| Download paper	4
18	2008	Ecommerce and hotel performance: three-stage DEA analysis. (2008). Lo, Chang-Fang ; Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:529-540. Full description at Econpapers \|\| Download paper	4
19	2008	Influence of restaurants physical environments on emotion and behavioral intention. (2008). Ryu, Kisang ; Jang, SooCheong . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:8:p:1151-1165. Full description at Econpapers \|\| Download paper	4
20	2015	Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Zhao, Anita Lifen ; Palmer, Adrian ; Marquet, Morgan . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554. Full description at Econpapers \|\| Download paper	4
21	2008	Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356. Full description at Econpapers \|\| Download paper	4
22	2003	Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30. Full description at Econpapers \|\| Download paper	4
23	2008	Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry. (2008). Yang, Jen-Te . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:4:p:429-443. Full description at Econpapers \|\| Download paper	4
24	2014	A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294. Full description at Econpapers \|\| Download paper	4
25	1999	The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25. Full description at Econpapers \|\| Download paper	4
26	2007	From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755. Full description at Econpapers \|\| Download paper	4
27	1998	Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115. Full description at Econpapers \|\| Download paper	4
28	2009	An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652. Full description at Econpapers \|\| Download paper	4
29	1998	The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, FaÃÂ¯z ; Faïz Gallouj, ; Gadrey, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15. Full description at Econpapers \|\| Download paper	4
30	2015	Trust disposition, trust antecedents, trust, and behavioral intention. (2015). Wang, Stephen W ; Hsieh, Chia-Hung ; Ngamsiriudom, Waros . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:555-572. Full description at Econpapers \|\| Download paper	4
31	2004	Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130. Full description at Econpapers \|\| Download paper	4
32	2006	The evolution of syndicated loan markets. (2006). Kara, Alper ; Altunbas, Yener ; Gadanecz, Blaise. In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:6:p:689-707. Full description at Econpapers \|\| Download paper	4
33	2015	Explicating customer orientations influence on frontline employee satisfaction. (2015). Jaramillo, Fernando ; Briggs, Elten ; Noboa, Fabrizio . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:3:p:133-151. Full description at Econpapers \|\| Download paper	4
34	1998	Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination. (1998). Dorsch, Michael J ; Grove, Stephen J ; FISK, RAYMOND P. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:116-134. Full description at Econpapers \|\| Download paper	3
35	2009	An analysis of influences on total financial exclusion. (2009). Devlin, James F.. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:8:p:1021-1036. Full description at Econpapers \|\| Download paper	3
36	2018	Reinforcing competitive advantage through green organizational culture and green innovation. (2018). TUNA, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491. Full description at Econpapers \|\| Download paper	3
37	2016	Does emotional labor moderate customer participation and buying?. (2016). Seger-Guttmann, Tali ; Medler-Liraz, Hana. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:7-8:p:356-373. Full description at Econpapers \|\| Download paper	3
38	2015	Turning ideas into products: subjective well-being in co-creation. (2015). Pera, Rebecca ; Viglia, Giampaolo. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:7-8:p:388-402. Full description at Econpapers \|\| Download paper	3
39	2014	Servitisation of European manufacturing: evidence from a large scale database. (2014). Schartinger, Doris ; Dachs, Bernhard ; Jager, Angela ; Biege, Sabine ; Borowiecki, Martin ; Lay, Gunter . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:1:p:5-23. Full description at Econpapers \|\| Download paper	3
40	2008	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138. Full description at Econpapers \|\| Download paper	3
41	2019	Dynamics of intellectual capitals and bank efficiency in India. (2019). Vidyarthi, Harishankar . In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:1:p:1-24. Full description at Econpapers \|\| Download paper	3
42	2008	Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51. Full description at Econpapers \|\| Download paper	3
43	2007	A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124. Full description at Econpapers \|\| Download paper	3
44	2014	Image risks of servitization in collaborative service deliveries. (2014). Martinsuo, Miia ; Nenonen, Sanna ; Ahvenniemi, Olli . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:16:p:1307-1329. Full description at Econpapers \|\| Download paper	3
45	2014	Recovering service failure through resource integration. (2014). BÃ¥rd Tronvoll, ; Xu, Yingzi ; Edvardsson, BO. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:16:p:1253-1271. Full description at Econpapers \|\| Download paper	3
46	2017	Business models for the service transformation of industrial firms. (2017). Adrodegari, Federico ; Saccani, Nicola. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:1:p:57-83. Full description at Econpapers \|\| Download paper	3
47	2013	Market segmentation of airline cargo transport. (2013). Chao, Ching-Cheng ; Lirn, Taih-Cherng ; Shang, Kuo-Chung. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:15-16:p:1672-1685. Full description at Econpapers \|\| Download paper	3
48	2002	Effects of some Environmental Challenges and Centralization on the Entrepreneurial Orientation and Performance of Public Sector Entities. (2002). Caruana, A ; Ewing, M T. In: The Service Industries Journal. RePEc:taf:servic:v:22:y:2002:i:2:p:43-58. Full description at Econpapers \|\| Download paper	3
49	2014	Investigating the different approaches to importance-performance analysis. (2014). Mangan, John ; Lalwani, Chandra ; Feng, Mengying ; Xu, Maozeng ; Wong, Chee . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:12:p:1021-1041. Full description at Econpapers \|\| Download paper	3
50	2001	Measuring the Performance of New Service Development Activities. (2001). Storey, C. ; Kelly, D.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:71-90. Full description at Econpapers \|\| Download paper	3

Citing documents used to compute impact factor: 19

Year	Title
2019
2019	Understanding the Double-Level Influence of Guanxi on Construction Innovation in China: The Mediating Role of Interpersonal Knowledge Sharing and the Cross-Level Moderating Role of Inter-Organizationa. (2019). Jin, Ruoyu ; Zou, Yang ; Wang, Mengjun ; Qian, Yingmiao ; Yuan, Ruijia. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:6:p:1657-:d:215281. Full description at Econpapers \|\| Download paper
2019	PSS Strategic Alignment: Linking Service Transition Strategy with PSS Business Model. (2019). Shimomura, Yoshiki ; Mitake, Yuya ; Maezono, Tatsuru ; Sholihah, Maratus. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:22:p:6245-:d:284489. Full description at Econpapers \|\| Download paper
2019	Industry 4.0: A bibliometric review of its managerial intellectual structure and potential evolution in the service industries. (2019). Borghi, Matteo ; Mariani, Marcello . In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:149:y:2019:i:c:s0040162519311345. Full description at Econpapers \|\| Download paper
2019	Extended Technology Acceptance Model to Predict Mobile-Based Money Acceptance and Sustainability: A Multi-Analytical Structural Equation Modeling and Neural Network Approach. (2019). Amedjonekou, Komi Mawugbe ; Xu, Yongan ; Gbongli, Komlan . In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:13:p:3639-:d:245062. Full description at Econpapers \|\| Download paper
2019	Festival quality, self-connection, and bragging. (2019). Taheri, Babak ; Gannon, Martin ; Olya, Hossein. In: Annals of Tourism Research. RePEc:eee:anture:v:76:y:2019:i:c:p:239-252. Full description at Econpapers \|\| Download paper
2019	Community-Based Tourism and Sustainable Development of Rural Regions in Kenya; Perceptions of the Citizenry. (2019). Khademi-Vidra, Aniko ; Juma, Leanard Otwori. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:17:p:4733-:d:262372. Full description at Econpapers \|\| Download paper
2019	Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy. (2019). Asongu, Simplice ; Alola, Andrew Adewale. In: Working Papers of the African Governance and Development Institute.. RePEc:agd:wpaper:19/091. Full description at Econpapers \|\| Download paper
2019	Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy. (2019). Asongu, Simplice ; Alola, Andrew Adewale. In: Working Papers. RePEc:exs:wpaper:19/091. Full description at Econpapers \|\| Download paper
2019	Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy. (2019). Asongu, Simplice ; Alola, Andrew Adewale. In: Research Africa Network Working Papers. RePEc:abh:wpaper:19/091. Full description at Econpapers \|\| Download paper
2019	A Methodical Approach to the Assessment of Human Resources` Interactions. (2019). Pereverzieva, Anna. In: Articles. RePEc:aae:journl:v:15:y:2019:i:1:p:171-204. Full description at Econpapers \|\| Download paper
2019	The determinants of customersÃ¢â¬â¢ intention to use smart lockers for last-mile deliveries. (2019). Wang, Xueqin ; Yuen, Kum Fai ; Wong, Yiik Diew ; Ma, Fei. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:49:y:2019:i:c:p:316-326. Full description at Econpapers \|\| Download paper
2019	Environmental Performance and Green Culture: The Mediating Effect of Green Innovation. An Application to the Automotive Industry. (2019). Martinez-Avila, Minerva ; Garcia-Machado, Juan J. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:18:p:4874-:d:264693. Full description at Econpapers \|\| Download paper
2019	Applying a causal ambush marketing framework to social media: The âPleasure is Diverseâ campaign and the Australian marriage amendment. (2019). Miles, Morgan P ; Mehmet, Michael ; Small, Felicity. In: Australasian marketing journal. RePEc:eee:aumajo:v:27:y:2019:i:3:p:149-157. Full description at Econpapers \|\| Download paper
2019	How green marketing, perceived motives and incentives influence behavioral intentions. (2019). Hsu, Chia-Lin ; Chang, Kuo-Chien ; Chen, Mu-Chen. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:49:y:2019:i:c:p:336-345. Full description at Econpapers \|\| Download paper
2019	Estimation of the size of informal employment based on administrative records with non-ignorable selection mechanism. (2019). Nikulin, Dagmara ; Berkesewicz, Maciej. In: Papers. RePEc:arx:papers:1906.10957. Full description at Econpapers \|\| Download paper
2019	VW campervan tourists embodied sonic experiences. (2019). Chambers, Donna ; Wilson, Sharon ; Johnson, James. In: Annals of Tourism Research. RePEc:eee:anture:v:76:y:2019:i:c:p:14-23. Full description at Econpapers \|\| Download paper
2019	Green Jobs Creation â Main Element in the Implementation of Bioeconomic Mechanisms. (2019). Horodnic, Adrian V ; Ciobanu, Claudia-Ioana ; Epuran, Gheorghe. In: The Audit Financiar journal. RePEc:aud:audfin:v:21:y:2019:i:50:p:60. Full description at Econpapers \|\| Download paper
2019	Green Jobs Creation â Main Element in the Implementation of Bioeconomic Mechanisms. (2019). Horodnic, Adrian V ; Ciobanu, Claudia-Ioana ; Epuran, Gheorghe. In: The AMFITEATRU ECONOMIC journal. RePEc:aes:amfeco:v:21:y:2019:i:50:p:60. Full description at Econpapers \|\| Download paper

Recent citations

Recent citations received in 2019

Year	Citing document
2019	Syrian Refugee Entrepreneurship in Turkey: Integration and the Use of Immigrant Capital in the Informal Economy. (2019). Atasu-Topcuolu, Reyhan. In: Social Inclusion. RePEc:cog:socinc:v:7:y:2019:i:4:p:200-210. Full description at Econpapers \|\| Download paper
2019	Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality. (2019). Mo, Hyeon ; Sung, Hye Jin ; Lee, Sukwon. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:11:p:3141-:d:237013. Full description at Econpapers \|\| Download paper
2019	Intellectual Capital, Profitability, and Productivity: Evidence from Pakistani Financial Institutions. (2019). Shafique, Muhammad Aamir ; Javaid, Hafiz Mustansar ; Tariq, Gulzara ; Haris, Muhammad ; Yao, Hongxing. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:14:p:3842-:d:248307. Full description at Econpapers \|\| Download paper
2019	Should Listed Banks Be Concerned with Intellectual Capital in Emerging Asian Markets? A Comparison between China and Pakistan. (2019). Yao, Hongxing ; Haris, Muhammad ; Xu, Jian. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:23:p:6582-:d:289470. Full description at Econpapers \|\| Download paper
2019	Intellectual Capital Performance of the Textile Industry in Emerging Markets: A Comparison with China and South Korea. (2019). Wang, Binghan ; Xu, Jian. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:8:p:2354-:d:224305. Full description at Econpapers \|\| Download paper
2019	Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework. (2019). Puente, Ann Marie ; Wasieleski, David ; Livne-Tarandach, Reut ; Broad, Garrett M ; Alkire, Linda ; Kabadayi, Sertan . In: Humanistic Management Journal. RePEc:spr:humman:v:4:y:2019:i:2:d:10.1007_s41463-019-00063-9. Full description at Econpapers \|\| Download paper

Recent citations received in 2018

Year	Citing document
2018	The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. (2018). van Tonder, Estelle ; de Beer, Leon Tielman ; Lisita, Inonge Theresa ; Saunders, Stephen graham . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:45:y:2018:i:c:p:92-102. Full description at Econpapers \|\| Download paper
2018	Social Correlation of Professional Educational Services and Labor Market as a Vector of Successful Social and Economic Development. (2018). Rodionova, V I ; Ivashova, V A ; Shvachkina, L A. In: European Research Studies Journal. RePEc:ers:journl:v:xxi:y:2018:i:special2:p:285-293. Full description at Econpapers \|\| Download paper

Recent citations received in 2017

Year	Citing document

Recent citations received in 2016

Year	Citing document
2016	A framework for innovative service design. (2016). Sudharshan, Devanathan ; Liu, Ben S ; Furrer, Olivier ; Tsiotsou, Rodoula H. In: FSES Working Papers. RePEc:fri:fribow:fribow00476. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	H	Cites
1	Sustainability / MDPI, Open Access Journal	31	195
2	Journal of Business Research / Elsevier	62	105
3	Journal of Retailing and Consumer Services / Elsevier	20	76
4	Tourism Management / Elsevier	33	70
5	Service Business / Springer	12	66
6	The Service Industries Journal / Taylor & Francis Journals	19	65
7	International Journal of Production Economics / Elsevier	51	31
8	WIFO Studies / WIFO	13	25
9	International Business Review / Elsevier	43	24
10	International Journal of Innovation Management (ijim) / World Scientific Publishing Co. Pte. Ltd.	14	22
11	Annals of Tourism Research / Elsevier	13	20