Journal of Financial Services Marketing / Palgrave Macmillan
Citation Profile [Updated: 2024-11-03 20:16:59]
5 Years H Index
10
Impact Factor (IF)
0.58
5 Years IF
0.69
Data available in this
report
[Raw
data] [50 most cited papers]
[50 most relevant papers]
[cites used to compute IF]
[Recent
citations ][Frequent citing
series ] [more data in
EconPapers]
[
trace new citations] [Missing
citations? Add them now]
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Main indicators
Raw Data
| IF | AIF | CIF | IF5 | DOC | CDO | CIT | NCI | CCU | D2Y | C2Y | D5Y | C5Y | SC | %SC | CiY | II | AII | |
| 2004 | 0 | 0.5 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0.22 | |||||
| 2011 | 0 | 0.52 | 0 | 0 | 1 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0.24 | |||||
| 2012 | 1 | 0.52 | 0.33 | 1 | 1 | 3 | 0 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 100 | 0 | 0.22 | |
| 2016 | 0 | 0.53 | 0 | 0 | 28 | 31 | 47 | 2 | 0 | 2 | 0 | 0 | 0.21 | |||||
| 2017 | 0.07 | 0.54 | 0.06 | 0.07 | 23 | 54 | 42 | 3 | 5 | 28 | 2 | 29 | 2 | 2 | 66.7 | 1 | 0.04 | 0.22 |
| 2018 | 0.08 | 0.55 | 0.08 | 0.08 | 21 | 75 | 79 | 6 | 11 | 51 | 4 | 51 | 4 | 4 | 66.7 | 1 | 0.05 | 0.24 |
| 2019 | 0.16 | 0.57 | 0.13 | 0.15 | 8 | 83 | 23 | 11 | 22 | 44 | 7 | 72 | 11 | 1 | 9.1 | 0 | 0.23 | |
| 2020 | 0.34 | 0.68 | 0.22 | 0.23 | 9 | 92 | 66 | 20 | 42 | 29 | 10 | 80 | 18 | 3 | 15 | 0 | 0.32 | |
| 2021 | 1.18 | 0.81 | 0.78 | 0.53 | 24 | 116 | 76 | 90 | 132 | 17 | 20 | 89 | 47 | 38 | 42.2 | 12 | 0.5 | 0.3 |
| 2022 | 0.88 | 0.86 | 0.59 | 0.64 | 31 | 147 | 25 | 86 | 218 | 33 | 29 | 85 | 54 | 22 | 25.6 | 3 | 0.1 | 0.26 |
| 2023 | 0.58 | 0.92 | 0.58 | 0.69 | 51 | 198 | 26 | 115 | 333 | 55 | 32 | 93 | 64 | 51 | 44.3 | 10 | 0.2 | 0.27 |
| IF: | Two years Impact Factor: C2Y / D2Y |
| AIF: | Average Impact Factor for all series in RePEc in year y |
| CIF: | Cumulative impact factor |
| IF5: | Five years Impact Factor: C5Y / D5Y |
| DOC: | Number of documents published in year y |
| CDO: | Cumulative number of documents published until year y |
| CIT: | Number of citations to papers published in year y |
| NCI: | Number of citations in year y |
| CCU: | Cumulative number of citations to papers published until year y |
| D2Y: | Number of articles published in y-1 plus y-2 |
| C2Y: | Cites in y to articles published in y-1 plus y-2 |
| D5Y: | Number of articles published in y-1 until y-5 |
| C5Y: | Cites in y to articles published in y-1 until y-5 |
| SC: | selft citations in y to articles published in y-1 plus y-2 |
| %SC: | Percentage of selft citations in y to articles published in y-1 plus y-2 |
| CiY: | Cites in year y to documents published in year y |
| II: | Immediacy Index: CiY / Documents. |
| AII: | Average Immediacy Index for series in RePEc in year y |
50 most cited documents in this series
| # | Year | Title | Cited |
|---|---|---|---|
| 1 | 2020 | Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (2020). Srivastava, R K ; Singh, Sindhu. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00074-w. Full description at Econpapers || Download paper | 28 |
| 2 | 2021 | Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2. (2021). Santosa, Allicia Deana ; Rahmawati, Mira ; Eko, Faizal Haris ; Taufik, Nuryanti. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00104-1. Full description at Econpapers || Download paper | 18 |
| 3 | 2018 | The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty. (2018). Mukerjee, Kaushik . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0039-8. Full description at Econpapers || Download paper | 16 |
| 4 | 2016 | Online relationship marketing and affective customer commitment ââ¬â The mediating role of trust. (2016). Narteh, Bedman ; Boateng, Sheena Lovia. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.5. Full description at Econpapers || Download paper | 14 |
| 5 | 2020 | The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry. (2020). Shams, Ghazal ; Rather, Raouf Ahmad ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00070-0. Full description at Econpapers || Download paper | 14 |
| 6 | 2020 | What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (2020). Ananda, S ; al Lawati, Anis Moosa ; Devesh, Sonal. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00072-y. Full description at Econpapers || Download paper | 13 |
| 7 | 2021 | Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts. (2021). Ali, Liaqat ; Kaur, Simranjit ; Al-Emran, MD ; Hassan, Kabir M. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00082-w. Full description at Econpapers || Download paper | 13 |
| 8 | 2022 | Adoption of electronic banking services in India: an extension of UTAUT2 model. (2022). Choudhary, Vipin ; Yadav, Rambalak ; Chauhan, Vikas. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:1:d:10.1057_s41264-021-00095-z. Full description at Econpapers || Download paper | 12 |
| 9 | 2020 | Exploring customerââ¬â¢s mobile banking experiences and expectations among generations X, Y and Z. (2020). Shams, Ghazal ; Oikarinen, Eeva-Liisa ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00071-z. Full description at Econpapers || Download paper | 11 |
| 10 | 2018 | Customer experience in omni-channel banking services. (2018). Makkonen, Hannu ; Komulainen, Hanna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0057-6. Full description at Econpapers || Download paper | 11 |
| 11 | 2017 | Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance. (2017). Lindsay, Valerie ; Harrison, Tina ; Onyia, Okey Peter ; Abu-Salim, Taghreed. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0035-4. Full description at Econpapers || Download paper | 10 |
| 12 | 2021 | Implications of the COVID-19 pandemic on market orientation in retail banking. (2021). Haapio, Hannele ; Shaikh, Aijaz A ; Karjaluoto, Heikki ; Mero, Joel. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00099-9. Full description at Econpapers || Download paper | 8 |
| 13 | 2018 | The perils of overconfidence: Why many consumers fail to seek advice when they really should. (2018). Lewis, David R. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0048-7. Full description at Econpapers || Download paper | 8 |
| 14 | 2018 | Understanding credit card payment behavior among college students. (2018). Mims, Tina C ; Rylander, David H ; Singh, Shweta. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0042-0. Full description at Econpapers || Download paper | 8 |
| 15 | 2021 | Factors influencing individual in adopting eWallet. (2021). Alwee, Md Hasnol ; Aziyah, Hidayatul ; Nurhidayah, Norzaidah ; Arine, Munirah Ajeerah ; Anshari, Muhammad . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00079-5. Full description at Econpapers || Download paper | 8 |
| 16 | 2021 | Creating advocates: understanding the roles of CSR and firm innovativeness. (2021). Khan, Zia ; Ali, Syed Shujaat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00084-8. Full description at Econpapers || Download paper | 7 |
| 17 | 2019 | Demographic influences on consumer decisions in the banking sector: evidence from India. (2019). Arora, Sangeeta ; Kaur, Harpreet. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:3:d:10.1057_s41264-019-00067-4. Full description at Econpapers || Download paper | 7 |
| 18 | 2016 | Customersââ¬â¢ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs. (2016). Kabadayi, Sertan . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0005-2. Full description at Econpapers || Download paper | 7 |
| 19 | Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (). Srivastava, R K ; Singh, Sindhu . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v::y::i::d:10.1057_s41264-020-00074-w. Full description at Econpapers || Download paper | 7 | |
| 20 | 2018 | The customer experience ecosystem in two cultural contexts. (2018). Furrer, Olivier ; Barari, Mojtaba. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0053-x. Full description at Econpapers || Download paper | 7 |
| 21 | 2016 | Muslim religiosity and purchase intention of different categories of Islamic financial products. (2016). Sharma, Revti Raman ; Fam, Kim-Shyan ; Newaz, Farhana Tahmida. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.7. Full description at Econpapers || Download paper | 7 |
| 22 | 2018 | The role of electronic word of mouth, conventional media, and subjective norms on the intention to purchase Sharia insurance services. (2018). Mursid, Ali ; Usman, Usman ; Amron, Amron. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0055-8. Full description at Econpapers || Download paper | 6 |
| 23 | 2023 | Trust and digital privacy: willingness to disclose personal information to banking chatbot services. (2023). Poggenpoel, Sloane ; Johnson, Tamryn ; Marlie, Siddeeqah ; Lappeman, James. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00154-z. Full description at Econpapers || Download paper | 6 |
| 24 | 2021 | Determinants of mobile bank usage among the bank users in North India. (2021). Vishnani, Sushama ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00083-9. Full description at Econpapers || Download paper | 6 |
| 25 | 2019 | The role of cognitive style, gullibility, and demographics on the use of social media for financial decision making. (2019). Estelami, Hooman ; Florendo, Jenna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00064-7. Full description at Econpapers || Download paper | 6 |
| 26 | 2018 | Dimensions of materialism and credit card usage: an application and extension of the theory of planned behavior in Bangladesh. (2018). Limbu, Yam B ; A. F. M. Jalal Ahamed, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0058-5. Full description at Econpapers || Download paper | 6 |
| 27 | 2020 | Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services. (2020). Bhatt, Kedar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00069-7. Full description at Econpapers || Download paper | 6 |
| 28 | 2022 | Exploring usage of mobile banking apps in the UAE: a categorical regression analysis. (2022). Pujari, Vijay ; Majumdar, Sudipa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00112-1. Full description at Econpapers || Download paper | 6 |
| 29 | 2021 | Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry. (2021). Sundarakani, Balan ; Onyia, Okey Peter. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00118-9. Full description at Econpapers || Download paper | 5 |
| 30 | 2016 | Sequential loss of self-control: Exploring the antecedents and consequences of student credit card debt. (2016). Schibrowsky, John E ; Dahl, Andrew J ; Peltier, James W. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0002-5. Full description at Econpapers || Download paper | 5 |
| 31 | 2017 | Trust in financial services: the influence of demographics and dispositional characteristics. (2017). McKechnie, Sally ; Devlin, James F ; S M A Moin, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0023-8. Full description at Econpapers || Download paper | 5 |
| 32 | 2018 | Women are scaredy-cats and men are conquerors?. (2018). Rawitzer, Heike ; Pirsch, Elisabeth ; Hari, Jurg. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0045-x. Full description at Econpapers || Download paper | 4 |
| 33 | 2023 | An integrated model predicting customersâ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets. (2023). Singh, Nidhi ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00147-y. Full description at Econpapers || Download paper | 4 |
| 34 | 2019 | Factors affecting Islamic banking behavioral intention: the moderating effects of customer marketing practices and financial considerations. (2019). Hassan, M. Kabir ; Zaher, Tarek ; Hazrul, Nik Mohd ; Hoque, Mohammad Enamul. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00060-x. Full description at Econpapers || Download paper | 4 |
| 35 | 2017 | The consequences of perceived risk and objective knowledge for consumersââ¬â¢ investment behavior. (2017). Koivisto, Veera-Juulia ; Uusitalo, Outi ; Munnukka, Juha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0033-6. Full description at Econpapers || Download paper | 4 |
| 36 | 2021 | Assessing the effectiveness of Covid-19 financial product innovations in supporting financially distressed firms and households in the UAE. (2021). Gerth, Florian ; Muschert, Glenn ; Toufaily, Elissar ; Ramiah, Vikash. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00098-w. Full description at Econpapers || Download paper | 4 |
| 37 | 2020 | Elderly consumers and financial choices: A systematic review. (2020). Sestino, Andrea ; Amatulli, Cesare ; Guido, Gianluigi. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00077-7. Full description at Econpapers || Download paper | 4 |
| 38 | 2018 | Effects of market returns and market volatility on investor risk tolerance. (2018). Droms, William G ; Carlson, Kurt ; Hatch, Courtney Droms. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0049-6. Full description at Econpapers || Download paper | 4 |
| 39 | 2017 | Impact of website characteristics on relationship quality: a comparison of banks financial cooperatives. (2017). Fortin, Annick ; Ricard, Line ; Rajaobelina, Lova ; Brun, Isabelle. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0036-3. Full description at Econpapers || Download paper | 4 |
| 40 | 2021 | Classifying potential users of live chat services and chatbots. (2021). Ricard, Line ; Rajaobelina, Lova. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-021-00086-0. Full description at Econpapers || Download paper | 4 |
| 41 | What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (). Devesh, Sonal ; Ananda, S ; al Lawati, Anis Moosa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v::y::i::d:10.1057_s41264-020-00072-y. Full description at Econpapers || Download paper | 4 | |
| 42 | 2018 | Testing the risk as feeling and risk as analysis perspective for insurance: the antecedents of purchasing unit-linked life insurance products. (2018). Schlager, Tobias ; Huber, Carin . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0040-2. Full description at Econpapers || Download paper | 4 |
| 43 | 2023 | Understanding customersâ usage behavior towards online banking services: an integrated riskâbenefit framework. (2023). Arora, Sangeeta ; Kaur, Simarpreet. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-022-00140-5. Full description at Econpapers || Download paper | 4 |
| 44 | 2019 | Religiosity and customer trust in financial services marketing relationships. (2019). Alhazmi, Basem Masoud. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00062-9. Full description at Econpapers || Download paper | 4 |
| 45 | 2016 | How the unbanked cope with financial exclusion: Evidence from Pakistan. (2016). Uusitalo, Outi ; Kamran, Sohail. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.6. Full description at Econpapers || Download paper | 3 |
| 46 | 2018 | Exploring advertising as an antecedent to brand experience dimensions: an experimental study. (2018). Bapat, Dhananjay. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0056-7. Full description at Econpapers || Download paper | 3 |
| 47 | 2018 | Corporate greed: its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers. (2018). Chircop, Saviour ; Konietzny, Jirka ; Vella, Joseph ; Caruana, Albert. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0050-0. Full description at Econpapers || Download paper | 3 |
| 48 | 2021 | Mediation between financial risk tolerance and equity ownership: assessing the role of financial knowledge underconfidence. (2021). Rabbani, Abed G ; Heo, Wookjae ; Lee, Jaemin. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00088-y. Full description at Econpapers || Download paper | 3 |
| 49 | 2017 | Framing the decision to buy long-term care insurance: losses and gains in the context of statistical and narrative evidence. (2017). Mills, Robert ; Hopewood, Katherine ; Pincus, Jeremy. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:1:d:10.1057_s41264-017-0019-4. Full description at Econpapers || Download paper | 3 |
| 50 | 2016 | Examining the impact of the attractiveness of alternatives on customersââ¬â¢ perceptions of price tolerance: Moderation and mediation analyses. (2016). Temerak, Mohamed Sobhy. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:4:d:10.1057_s41264-016-0010-5. Full description at Econpapers || Download paper | 3 |
50 most relevant documents in this series (papers most cited in the last two years)
| # | Year | Title | Cited |
|---|---|---|---|
| 1 | 2020 | Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (2020). Srivastava, R K ; Singh, Sindhu. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00074-w. Full description at Econpapers || Download paper | 22 |
| 2 | 2021 | Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2. (2021). Santosa, Allicia Deana ; Rahmawati, Mira ; Eko, Faizal Haris ; Taufik, Nuryanti. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00104-1. Full description at Econpapers || Download paper | 15 |
| 3 | 2022 | Adoption of electronic banking services in India: an extension of UTAUT2 model. (2022). Choudhary, Vipin ; Yadav, Rambalak ; Chauhan, Vikas. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:1:d:10.1057_s41264-021-00095-z. Full description at Econpapers || Download paper | 12 |
| 4 | 2018 | The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty. (2018). Mukerjee, Kaushik . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0039-8. Full description at Econpapers || Download paper | 12 |
| 5 | 2021 | Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts. (2021). Ali, Liaqat ; Kaur, Simranjit ; Al-Emran, MD ; Hassan, Kabir M. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00082-w. Full description at Econpapers || Download paper | 11 |
| 6 | 2020 | Exploring customerââ¬â¢s mobile banking experiences and expectations among generations X, Y and Z. (2020). Shams, Ghazal ; Oikarinen, Eeva-Liisa ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00071-z. Full description at Econpapers || Download paper | 10 |
| 7 | 2016 | Online relationship marketing and affective customer commitment ââ¬â The mediating role of trust. (2016). Narteh, Bedman ; Boateng, Sheena Lovia. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.5. Full description at Econpapers || Download paper | 9 |
| 8 | 2020 | What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (2020). Ananda, S ; al Lawati, Anis Moosa ; Devesh, Sonal. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00072-y. Full description at Econpapers || Download paper | 9 |
| 9 | 2021 | Implications of the COVID-19 pandemic on market orientation in retail banking. (2021). Haapio, Hannele ; Shaikh, Aijaz A ; Karjaluoto, Heikki ; Mero, Joel. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00099-9. Full description at Econpapers || Download paper | 8 |
| 10 | 2020 | The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry. (2020). Shams, Ghazal ; Rather, Raouf Ahmad ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00070-0. Full description at Econpapers || Download paper | 8 |
| 11 | 2021 | Factors influencing individual in adopting eWallet. (2021). Alwee, Md Hasnol ; Aziyah, Hidayatul ; Nurhidayah, Norzaidah ; Arine, Munirah Ajeerah ; Anshari, Muhammad . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00079-5. Full description at Econpapers || Download paper | 7 |
| 12 | 2023 | Trust and digital privacy: willingness to disclose personal information to banking chatbot services. (2023). Poggenpoel, Sloane ; Johnson, Tamryn ; Marlie, Siddeeqah ; Lappeman, James. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00154-z. Full description at Econpapers || Download paper | 6 |
| 13 | 2018 | The role of electronic word of mouth, conventional media, and subjective norms on the intention to purchase Sharia insurance services. (2018). Mursid, Ali ; Usman, Usman ; Amron, Amron. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0055-8. Full description at Econpapers || Download paper | 6 |
| 14 | 2018 | Dimensions of materialism and credit card usage: an application and extension of the theory of planned behavior in Bangladesh. (2018). Limbu, Yam B ; A. F. M. Jalal Ahamed, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0058-5. Full description at Econpapers || Download paper | 6 |
| 15 | 2022 | Exploring usage of mobile banking apps in the UAE: a categorical regression analysis. (2022). Pujari, Vijay ; Majumdar, Sudipa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00112-1. Full description at Econpapers || Download paper | 6 |
| 16 | 2018 | Customer experience in omni-channel banking services. (2018). Makkonen, Hannu ; Komulainen, Hanna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0057-6. Full description at Econpapers || Download paper | 6 |
| 17 | 2021 | Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry. (2021). Sundarakani, Balan ; Onyia, Okey Peter. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00118-9. Full description at Econpapers || Download paper | 5 |
| 18 | 2019 | The role of cognitive style, gullibility, and demographics on the use of social media for financial decision making. (2019). Estelami, Hooman ; Florendo, Jenna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00064-7. Full description at Econpapers || Download paper | 5 |
| 19 | 2021 | Determinants of mobile bank usage among the bank users in North India. (2021). Vishnani, Sushama ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00083-9. Full description at Econpapers || Download paper | 5 |
| 20 | 2018 | The perils of overconfidence: Why many consumers fail to seek advice when they really should. (2018). Lewis, David R. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0048-7. Full description at Econpapers || Download paper | 5 |
| 21 | 2017 | Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance. (2017). Lindsay, Valerie ; Harrison, Tina ; Onyia, Okey Peter ; Abu-Salim, Taghreed. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0035-4. Full description at Econpapers || Download paper | 5 |
| 22 | 2016 | Muslim religiosity and purchase intention of different categories of Islamic financial products. (2016). Sharma, Revti Raman ; Fam, Kim-Shyan ; Newaz, Farhana Tahmida. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.7. Full description at Econpapers || Download paper | 5 |
| 23 | 2021 | Creating advocates: understanding the roles of CSR and firm innovativeness. (2021). Khan, Zia ; Ali, Syed Shujaat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00084-8. Full description at Econpapers || Download paper | 5 |
| 24 | 2017 | The consequences of perceived risk and objective knowledge for consumersââ¬â¢ investment behavior. (2017). Koivisto, Veera-Juulia ; Uusitalo, Outi ; Munnukka, Juha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0033-6. Full description at Econpapers || Download paper | 4 |
| 25 | 2019 | Religiosity and customer trust in financial services marketing relationships. (2019). Alhazmi, Basem Masoud. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00062-9. Full description at Econpapers || Download paper | 4 |
| 26 | 2021 | Classifying potential users of live chat services and chatbots. (2021). Ricard, Line ; Rajaobelina, Lova. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-021-00086-0. Full description at Econpapers || Download paper | 4 |
| 27 | 2023 | Understanding customersâ usage behavior towards online banking services: an integrated riskâbenefit framework. (2023). Arora, Sangeeta ; Kaur, Simarpreet. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-022-00140-5. Full description at Econpapers || Download paper | 4 |
| 28 | 2023 | An integrated model predicting customersâ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets. (2023). Singh, Nidhi ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00147-y. Full description at Econpapers || Download paper | 4 |
| 29 | 2020 | Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services. (2020). Bhatt, Kedar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00069-7. Full description at Econpapers || Download paper | 3 |
| 30 | 2023 | Moderating and mediating effect of perceived experience on merchants behavioral intention to use mobile payments services. (2023). Singh, Nidhi ; Sinha, Neena. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:3:d:10.1057_s41264-022-00163-y. Full description at Econpapers || Download paper | 3 |
| 31 | 2017 | Trust in financial services: the influence of demographics and dispositional characteristics. (2017). McKechnie, Sally ; Devlin, James F ; S M A Moin, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0023-8. Full description at Econpapers || Download paper | 3 |
| 32 | 2019 | The effect of promotional interest rates on customer borrowing and payment behavior in the credit card industry. (2019). Steffes, Erin ; Girju, Marina ; B. P. S. Murthi, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00063-8. Full description at Econpapers || Download paper | 3 |
| 33 | 2016 | Customersââ¬â¢ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs. (2016). Kabadayi, Sertan . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0005-2. Full description at Econpapers || Download paper | 3 |
| 34 | 2022 | A partial least squares approach to digital finance adoption. (2022). Raman, T V ; Jain, Niyati. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:4:d:10.1057_s41264-021-00127-8. Full description at Econpapers || Download paper | 3 |
| 35 | 2019 | Factors affecting Islamic banking behavioral intention: the moderating effects of customer marketing practices and financial considerations. (2019). Hassan, M. Kabir ; Zaher, Tarek ; Hazrul, Nik Mohd ; Hoque, Mohammad Enamul. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00060-x. Full description at Econpapers || Download paper | 3 |
| 36 | 2018 | Understanding credit card payment behavior among college students. (2018). Mims, Tina C ; Rylander, David H ; Singh, Shweta. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0042-0. Full description at Econpapers || Download paper | 3 |
| 37 | 2022 | Effects of risk tolerance, financial literacy, and financial status on retirement planning. (2022). Martin, William ; Park, Heejung. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00123-y. Full description at Econpapers || Download paper | 3 |
| 38 | 2019 | Demographic influences on consumer decisions in the banking sector: evidence from India. (2019). Arora, Sangeeta ; Kaur, Harpreet. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:3:d:10.1057_s41264-019-00067-4. Full description at Econpapers || Download paper | 3 |
| 39 | 2023 | What factors influence the usage of mobile banking among digital natives?. (2023). Jaafar, Johanna Abdullah ; Hakimi, Tengku Ikmal ; Abdul, Nor Azah. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00212-0. Full description at Econpapers || Download paper | 2 |
| 40 | 2018 | Corporate greed: its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers. (2018). Chircop, Saviour ; Konietzny, Jirka ; Vella, Joseph ; Caruana, Albert. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0050-0. Full description at Econpapers || Download paper | 2 |
| 41 | 2016 | Mobile nudging: Youth engagement with banking apps. (2016). Gardezi, Fatima ; Hansen, Paul ; Wijland, Roel . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:1:d:10.1057_fsm.2016.1. Full description at Econpapers || Download paper | 2 |
| 42 | 2023 | Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals. (2023). Gunawardane, Gamini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00148-x. Full description at Econpapers || Download paper | 2 |
| 43 | 2023 | Factors influencing customer preference of cardless technology over the card for cash withdrawals: an extended technology acceptance model. (2023). Bolar, Kartikeya ; Nambiar, Bindu K. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-022-00139-y. Full description at Econpapers || Download paper | 2 |
| 44 | 2018 | Testing the risk as feeling and risk as analysis perspective for insurance: the antecedents of purchasing unit-linked life insurance products. (2018). Schlager, Tobias ; Huber, Carin . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0040-2. Full description at Econpapers || Download paper | 2 |
| 45 | 2016 | Sequential loss of self-control: Exploring the antecedents and consequences of student credit card debt. (2016). Schibrowsky, John E ; Dahl, Andrew J ; Peltier, James W. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0002-5. Full description at Econpapers || Download paper | 2 |
| 46 | 2018 | Women are scaredy-cats and men are conquerors?. (2018). Rawitzer, Heike ; Pirsch, Elisabeth ; Hari, Jurg. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0045-x. Full description at Econpapers || Download paper | 2 |
| 47 | 2021 | The role of financial literacy in describing the use of professional financial advisors before and during the COVID-19 pandemic. (2021). Rabbani, Abed ; Grable, John E ; Heo, Wookjae. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00109-w. Full description at Econpapers || Download paper | 2 |
| 48 | 2021 | Telecom microfinance banking versus commercial banking: a battle in the financial services sector. (2021). Kalimuthu, Ramanathan K ; Younas, Waqar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00085-7. Full description at Econpapers || Download paper | 2 |
| 49 | 2022 | Antecedents of brand loyalty in South African retail banking. (2022). Abratt, Russell ; Quaye, Emmanuel Silva ; Taoana, Mokgadi Cleopatra. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:2:d:10.1057_s41264-021-00111-2. Full description at Econpapers || Download paper | 2 |
| 50 | 2018 | The customer experience ecosystem in two cultural contexts. (2018). Furrer, Olivier ; Barari, Mojtaba. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0053-x. Full description at Econpapers || Download paper | 2 |
Citing documents used to
compute impact factor: 32
| Year | Title | |
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| 2023 | Modeling of factors affecting investment behavior during the pandemic: a grey-DEMATEL approach. (2023). Kishor, Nawal. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00141-4. Full description at Econpapers || Download paper | |
| 2023 | Customersâ satisfaction with fintech services: evidence from Brazil. (2023). Nossa, Silvania Neris ; Ferreira, Priscilla Maria ; Mainardes, Emerson Wagner. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00156-x. Full description at Econpapers || Download paper | |
| 2023 | Negative emotions and consumer behavioural intention to adopt emerging e-banking technology. (2023). Ohman, Peter ; Abikari, Masoome ; Yazdanfar, Darush. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00172-x. Full description at Econpapers || Download paper | |
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| 2023 | Why do people continue using mobile wallets? An empirical analysis amid COVID-19 pandemic. (2023). Sunny, Prajod ; George, Ajimon. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00174-9. Full description at Econpapers || Download paper | |
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| 2023 | A Principal Component Analysis of Digital Banking Development in Taiwan. (2023). Kuo, Fu-Hsiang ; Lin, Mei-Mei. In: Journal of Applied Finance & Banking. RePEc:spt:apfiba:v:13:y:2023:i:4:f:13_4_2. Full description at Econpapers || Download paper | |
| 2023 | The role of customer personality in premium banking services. (2023). Wong, Amy ; Shan, Shirie Pui. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00150-3. Full description at Econpapers || Download paper | |
| 2023 | Supporting Culture to Improve Corporate Image: The Case of Greek Banks. (2023). Astrini, Nektaria ; Nanos, Ioannis ; Assimakopoulos, Costas ; Papaioannou, Eugenia ; Fragidis, Garyfallos ; Kotzaivazoglou, Iordanis. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:5:p:3976-:d:1076633. Full description at Econpapers || Download paper | |
| 2023 | Gender-based conversational interface preferences in live chat systems for financial services. (2023). Brannon, Daniel C ; Manshad, Muhanad Shakir. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00175-8. Full description at Econpapers || Download paper | |
| 2023 | Utilization of artificial intelligence in the banking sector: a systematic literature review. (2023). Butt, Irfan ; Fares, Omar H ; Mark, Seung Hwan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00176-7. Full description at Econpapers || Download paper | |
| 2023 | Customer journey management capability in business-to-business markets: Its bright and dark sides and overall impact on firm performance. (2023). Tischer, Moritz ; Homburg, Christian. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:51:y:2023:i:5:d:10.1007_s11747-023-00923-9. Full description at Econpapers || Download paper | |
| 2023 | Perception carryover in cross-buying: the role of interpurchase time and product locus. (2023). Janda, Swinder ; Cho, Jihoon. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:11:y:2023:i:4:d:10.1057_s41270-022-00189-0. Full description at Econpapers || Download paper | |
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| 2023 | . Full description at Econpapers || Download paper | |
| 2023 | Understanding the Continuance Intention of Omnichannel: Combining TAM and TPB. (2023). Jo, Hyeon ; Geun, Hyo Geun. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:4:p:3039-:d:1061002. Full description at Econpapers || Download paper | |
| 2023 | Examining User Verification Schemes, Safety and Secrecy Issues Affecting M-Banking: Systematic Literature Review. (2023). Isah, Muhammad Lamir ; Bulama, Mohammed ; Mohammed, Yakubu Bala ; Cavus, Nadire. In: SAGE Open. RePEc:sae:sagope:v:13:y:2023:i:1:p:21582440231152379. Full description at Econpapers || Download paper | |
| 2023 | An integrated model predicting customersâ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets. (2023). Singh, Nidhi ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00147-y. Full description at Econpapers || Download paper | |
| 2023 | Moderating and mediating effect of perceived experience on merchants behavioral intention to use mobile payments services. (2023). Singh, Nidhi ; Sinha, Neena. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:3:d:10.1057_s41264-022-00163-y. Full description at Econpapers || Download paper | |
| 2023 | Sustainable financial services: reflection and future perspectives. (2023). Onyia, Okey Peter ; Tuyon, Jasman ; Huang, Chia-Hsing ; Ahmi, Aidi. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00187-4. Full description at Econpapers || Download paper | |
| 2023 | . Full description at Econpapers || Download paper | |
| 2023 | Evaluating the Impact of COVID-19 on Multimodal Cargo Transport Performance: A Mixed-Method Study in the UAE Context. (2023). Sundarakani, Balan ; Aljadiri, Rami ; el Barachi, May. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:22:p:15703-:d:1275729. Full description at Econpapers || Download paper | |
| 2023 | Factors Determining the Acceptance of E-Wallet among Gen Z from the Lens of the Extended Technology Acceptance Model. (2023). Bakar, Suaibah Abu ; Saleh, Nor Shela ; Rosli, Mohd Shafie. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:7:p:5752-:d:1107227. Full description at Econpapers || Download paper | |
| 2023 | What are the leading factors for using Spanish peer-to-peer mobile payment platform Bizum? The applied analysis of the UTAUT2 model. (2023). Sarmiento, Jose Ramon ; Antonovica, Arta ; de Blanes, Maria Garcia. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:187:y:2023:i:c:s0040162522007569. Full description at Econpapers || Download paper | |
| 2023 | Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation. (2023). Yirsaw, Bantie Getnet ; Taye, Birhan Ambachew ; Ayinaddis, Samuel Godadaw. In: Journal of Innovation and Entrepreneurship. RePEc:spr:joiaen:v:12:y:2023:i:1:d:10.1186_s13731-023-00287-y. Full description at Econpapers || Download paper | |
| 2023 | Luxury tourism and purchase intention factors: a mixed approach applied to luxury goods. (2023). Han, Heesup ; Yoo, Sunghoon ; Ledesma-Chaves, Pablo ; Gil-Cordero, Eloy. In: Palgrave Communications. RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-01981-8. Full description at Econpapers || Download paper | |
| 2023 | Consumer awareness and acceptance of digital-only banks. (2023). Stradomski, Maciej ; Schmidt-Jessa, Katarzyna. In: Bank i Kredyt. RePEc:nbp:nbpbik:v:54:y:2023:i:4:p:389-418. Full description at Econpapers || Download paper | |
| 2023 | Protection System and Preservation Status for Heritage of Industrial Modernization in ChinaâBased on a Case Study of Shenyang City. (2023). He, Xiangting ; Han, Yirui ; Ikebe, Konomi ; Sun, Bingyu. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:3:p:1984-:d:1042270. Full description at Econpapers || Download paper | |
| 2023 | What factors influence the usage of mobile banking among digital natives?. (2023). Jaafar, Johanna Abdullah ; Hakimi, Tengku Ikmal ; Abdul, Nor Azah. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00212-0. Full description at Econpapers || Download paper | |
| 2023 | Mapping Financial Literacy: A Systematic Literature Review of Determinants and Recent Trends. (2023). Meskovic, Minela Nuhic ; Dedovic, Lejla ; Zaimovic, Tarik ; Arnaut-Berilo, Almira ; Torlakovic, Anes. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:12:p:9358-:d:1167717. Full description at Econpapers || Download paper | |
| 2023 |
Recent citations
Recent citations received in 2023
| Year | Citing document | |
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| 2023 | Can AI chatbots help retain customers? An integrative perspective using affordance theory and service-domain logic. (2023). Fang, Yu-Hui ; Li, Chia-Ying ; Chiang, Yu-Hung. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s0040162523006066. Full description at Econpapers || Download paper | |
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| 2023 | Does Entrepreneurial Financial Support Guarantee New Venturesâ Performance via Competitive Advantage and Innovation? Empirical Answers from Ho Chi Minh City Region, Vietnam. (2023). Mai, Khuong Ngoc ; Thai, Quoc Hoang. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:21:p:15519-:d:1272287. Full description at Econpapers || Download paper | |
| 2023 | Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach. (2023). Prasad, Kanika ; Bharti, Swaraj S ; Kumari, Vineeta ; Sudha, Shwati. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00241-9. Full description at Econpapers || Download paper | |
| 2023 | Disruptions, innovations and transformations in the global financial services market: the impacts of emerging cybersecurity, geopolitical and sustainability risks. (2023). Tuyon, Jasman ; Onyia, Okey Peter. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00260-6. Full description at Econpapers || Download paper |
Recent citations received in 2022
| Year | Citing document | |
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| 2022 | . Full description at Econpapers || Download paper | |
| 2022 | Recommend or Not: Is Generation the Key? A Perspective from the SOR Paradigm for Online Stores in Colombia. (2022). Rodriguez-Orejuela, Augusto ; van der Woude, David ; Pea-Garcia, Nathalie. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:23:p:16104-:d:991212. Full description at Econpapers || Download paper | |
| 2022 | How Do Mobile Wallets Improve Sustainability in Payment Services? A Comprehensive Literature Review. (2022). Aysuna, Ceyda ; Turhan, Deniz ; Kalender, Zeynep Tue ; Vayvay, Ozalp ; Hopali, Egemen. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:24:p:16541-:d:999000. Full description at Econpapers || Download paper |
Recent citations received in 2021
| Year | Citing document | |
|---|---|---|
| 2021 | Current trends in the formation and development of insurance marketing in Ukraine. (2021). Yakovlyev, Oleksandr A ; Inshyn, Mykola I ; Yaroshenko, Oleg M ; Shevchenko, Anna V ; Kniazieva, Tetiana V. In: Risk Management and Insurance Review. RePEc:bla:rmgtin:v:24:y:2021:i:3:p:279-292. Full description at Econpapers || Download paper | |
| 2021 | The dimensions of trust:An investigation of mobile payment services in Taiwan. (2021). Li, JI ; Lian, Jiunn-Woei. In: Technology in Society. RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002281. Full description at Econpapers || Download paper | |
| 2021 | Financial Inclusion through Digital Financial Services (DFS): A Study in Uganda. (2021). George, Babu ; Ebong, Jimmy. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:9:p:393-:d:620354. Full description at Econpapers || Download paper | |
| 2021 | The Behavioural Aspects of Financial Literacy. (2021). Reddy, Krishna ; Lopez, Katia ; Gerth, Florian ; Jooste, Leonie ; Frino, Alex ; Muschert, Glenn ; Wallace, Damien ; Ramiah, Vikash. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:9:p:395-:d:621239. Full description at Econpapers || Download paper | |
| 2021 | PolandâTurkey Comparison of Mobile Payments Quality in Pandemic Time. (2021). Fandrejewska, Alicja ; Zborowski, Marek ; Chmielarz, Witold ; Atasever, Mesut. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:9:p:426-:d:630261. Full description at Econpapers || Download paper | |
| 2021 | Financial Knowledge, Confidence, and Sustainable Financial Behavior. (2021). Aristei, David ; Gallo, Manuela. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10926-:d:648008. Full description at Econpapers || Download paper | |
| 2021 | CSR Communication through Social Media: A Litmus Test for Banking Consumersâ Loyalty. (2021). Scholz, Miklas ; Naveed, Rana Tahir ; Ahmad, Naveed ; Usman, Muhammad ; Irfan, Muhammad. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:2319-:d:502969. Full description at Econpapers || Download paper | |
| 2021 | Understanding bank employeesâ perception towards technology enabled banking: a developing country perspective. (2021). Kaur, Simranjit ; Ali, Liaqat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00100-5. Full description at Econpapers || Download paper | |
| 2021 | Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry. (2021). Sundarakani, Balan ; Onyia, Okey Peter. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00118-9. Full description at Econpapers || Download paper | |
| 2021 | Neuromanagement decision-making and cognitive algorithmic processes in the technological adoption of mobile commerce apps. (2021). Ionescu, Luminia ; Tefnescu, Roxana ; Lzroiu, George ; Andronie, Mihai ; Cocoatu, Mdlina. In: Oeconomia Copernicana. RePEc:pes:ieroec:v:12:y:2021:i:4:p:1033-1062. Full description at Econpapers || Download paper | |
| 2021 | Consumer Responses to Corporate and Celebrity Philanthropy. (2021). Ali, Syed Shujaat ; Khan, Zia ; Mehwish, Maryem. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211046949. Full description at Econpapers || Download paper |
Recent citations received in 2020
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