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SMR - Journal of Service Management Research / Nomos Verlagsgesellschaft mbH & Co. KG

Citation Profile [Updated: 2025-11-20 18:08:17]
5 Years H Index
4
Impact Factor (IF)
0
5 Years IF
0.13
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2017 0 0.52 0 0 5 5 3 0 0 0 0 0 0.21
2018 0 0.53 0.09 0 18 23 16 2 2 5 5 1 50 2 0.11 0.22
2019 0.17 0.54 0.09 0.17 20 43 2 4 6 23 4 23 4 2 50 0 0.21
2020 0.05 0.64 0.18 0.05 18 61 19 11 17 38 2 43 2 10 90.9 8 0.44 0.3
2021 0 0.74 0 0 20 81 4 17 38 61 0 0 0.27
2022 0.05 0.74 0.07 0.07 16 97 2 7 24 38 2 81 6 4 57.1 0 0.22
2023 0.08 0.7 0.11 0.05 11 108 2 12 36 36 3 92 5 9 75 4 0.36 0.2
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12018Digital Transformation in Service Management. (2018). Spohrer, Jim ; Demirkan, Haluk ; Neely, Andy ; Fritzsche, Albrecht ; Martinez, Veronica ; Alter, Steven ; Matzner, Martin ; Buttgen, Marion ; Moslein, Kathrin M ; Jonas, Julia M. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2018-2-3.

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11
22020Artificial Intelligence and Robots in the Service Encounter. (2020). Paluch, Stefanie ; Wirtz, Jochen. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-1-3.

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4
32017Topics for Service Management Research - A European Perspective. (2017). Benkenstein, Martin ; Buttgen, Marion ; Bruhn, Manfred ; Nerdinger, Friedemann W ; Hipp, Christiane ; Matzner, Martin. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2017-1-4.

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4
42020Frontline Employees Acceptance of and Resistance to Service Robots in Stationary Retail - An Exploratory Interview Study. (2020). Meyer, Patrick ; Jonas, Julia M ; Roth, Angela. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-1-21.

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4
52018The Impact of Psychological Ownership on Value in Use and Relational Outcomes. (2018). Gumprecht, Patrick ; Kleinaltenkamp, Michael ; Li, Jingshu ; Storck, Franziska. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2018-2-50.

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4
62020How Service Quality Influences Customer Acceptance and Usage of Chatbots?. (2020). Prayatsup, Piyanut ; Ratinaud, Maelis ; Meyer-Waarden, Lars ; Pavone, Giulia ; Tison, Agathe ; Poocharoentou, Thanida ; Torne, Sara. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-1-35.

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4
72020Managing Customer Success in Business Markets: Conceptual Foundation and Practical Application. (2020). Ulaga, Wolfgang ; Gehring, Anna ; Eggert, Andreas. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-2-3-121.

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3
82020On the Marketness of Markets and Actor Clout: Market-shaping Roles. (2020). Nenonen, Suvi ; Storbacka, Kaj. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-2-3-170.

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2
92020Siri, Do I like You? Digital Voice Assistants and Their Acceptance by Consumers. (2020). Hohn, Nadine ; Ewers, Karolina ; Baier, Daniel. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-1-52.

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2
102021Commentaries on the Sharing Economy: Advancing New Perspectives. (2021). Benkenstein, Martin ; Wirtz, Jochen ; Peck, Joann ; Belk, Russell ; Fritze, Martin P. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2021-1-3.

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2
112023Rethinking service in a circular economy. (2023). Vargo, Stephen L ; Fehrer, Julia A. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.5771/2511-8676-2023-3-130.

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2
122022Exploring the Potential of Smart Service Systems: A Multi-Actor View on Affordances and Their Actualization. (2022). Bode, Jan ; Satzger, Gerhard ; Hunke, Fabian ; Heinz, Daniel ; Benz, Carina. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.5771/2511-8676-2022-2-132.

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2
132020Were So Bad Its Funny - Effects of Using Humour in the Marketing Communication of Low-Quality Service Providers. (2020). Moller, Jana ; Danatzis, Ilias ; Mathies, Christine. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-2-3-84.

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1
142023When Smart Products Become Dumb (Again): Voluntary and Legally Required Service Updates and Their Impact on Consumers’ Purchase Intention. (2023). Stummer, Christian ; Schrader, Paul T ; Bilstein, Nicola ; Schleef, Melina. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.5771/2511-8676-2023-1-52.

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1
152018Value Propositions in Service Systems Enabled by Digital Technology: A Field Based Design Science Approach. (2018). Genennig, Stefan Michael ; Moslein, Kathrin M ; Jonas, Julia M ; Roth, Angela. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2018-4-6.

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1
162021No Risk - More Fun? The Influence of Shopping Companions on Adolescents Risk Perception and Hedonism. (2021). Wenzel, Stefanie ; Benkenstein, Martin. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2021-3-163.

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1
172020From Muso to Academic and Back: A Time and Person-Based Acknowledgement of Michael Kleinaltenkamp. (2020). Karpen, Ingo ; Plewa, Carolin. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-2-3-75.

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1
182023Analysing the Introduction of Data-Driven Service Innovation Processes: Stages of Implementation, Success Factors, and Prerequisites. (2023). Thalmann, Stefan ; Jesenko, Berndt. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.5771/2511-8676-2023-1-39.

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1
192018Examining the Effects of Employees Behaviour by Transferring a Leadership Contingency Theory to the Service Context. (2018). Popp, Marion ; Hadwich, Karsten. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2018-3-44.

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1
202020What Does it Take to Successfully Implement a Hybrid Offering Strategy? A Contingency Perspective. (2020). Plotner, Olaf ; Rese, Mario ; Edinger-Schons, Laura Marie ; Dannenbaum, Judith ; Wieseke, Jan. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-2-3-100.

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1
212021The Effects of Technology Affinity, Prior Customer Journey Experience, and Brand Familiarity on the Acceptance of Smart Service Innovations. (2021). Trautwein, Stefan ; Lindenmeier, Jorg. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2021-1-36.

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1
222017Capturing Value in the Service Economy. (2017). Ehret, Michael ; Wirtz, Jochen. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2017-1-22.

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1
232019Examining User Experience of Conversational Agents in Hedonic Digital Services – Antecedents and the Role of Psychological Ownership. (2019). Danckwerts, Sebastian ; Meissner, Lasse ; Krampe, Caspar. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2019-3-111.

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1
242022The Differential Effects of CSR and CSI on Consumer Willingness to Pay: Implications for Service Providers and Retailers. (2022). Benoit, Sabine ; Wetzels, Martin ; Hartmann, Julia ; Sichtmann, Christina. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.5771/2511-8676-2022-2-82.

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1
252018From Goods to Services Consumption: A Social Network Analysis on Sharing Economy and Servitization Research. (2018). Fritze, Martin P ; Sarstedt, Marko ; Khan, Gohar F ; Urmetzer, Florian ; Neely, Andy ; Schafers, Tobias. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2018-3-3.

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1
262019Roommates in Hospitals - A New and Relevant Dimension of Health Care Quality Models. (2019). Hantel, Saskia ; Benkenstein, Martin. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2019-2-82.

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1
272020Conceptualizing Resource Integration: The Peculiar Role of Pure Public Resources. (2020). Woratschek, Herbert ; Horbel, Chris ; Popp, Bastian. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-2-3-157.

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1
282020Digital Disruption in Retailing and Beyond. (2020). Evanschitzky, Heiner ; Brock, Christian ; Spence, Charles ; Velasco, Carlos ; Baines, Tim ; Bartikowski, Boris ; Rudolph, Thomas ; Naik, Parikshit ; Petit, Olivia ; Wunderlich, Nancy V ; Blut, Markus ; Kleinlercher, Kristina. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-4-187.

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1
292023Making emergent technologies more tangible - Effects of presentation form on user perceptions in the context of automated mobility. (2023). Janotta, Frederica. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.5771/2511-8676-2023-1-7.

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1
302019When Service Employees Should Not Go the Extra Mile: The Interaction Between Perceived Employee Effort and Customer Misbehaviour Severity. (2019). Benkenstein, Martin ; Rummelhagen, Katja. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2019-1-37.

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1
312020From Centralized Energy Generation and Distribution to Clean Energy Communities: Exploring New Modes of Governance for the Energy Sector. (2020). Haverland, Tessa ; Sollner, Albrecht. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-2-3-145.

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1
322021Emotion Regulation and Service-Related Attitudes: Connecting Customer Orientation and Service Organization Identification with Customer Interactions. (2021). Kern, Marcel ; Trumpold, Kai ; Zapf, Dieter. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2021-4-270.

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1
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12020Frontline Employees Acceptance of and Resistance to Service Robots in Stationary Retail - An Exploratory Interview Study. (2020). Meyer, Patrick ; Jonas, Julia M ; Roth, Angela. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-1-21.

Full description at Econpapers || Download paper

4
22020How Service Quality Influences Customer Acceptance and Usage of Chatbots?. (2020). Prayatsup, Piyanut ; Ratinaud, Maelis ; Meyer-Waarden, Lars ; Pavone, Giulia ; Tison, Agathe ; Poocharoentou, Thanida ; Torne, Sara. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-1-35.

Full description at Econpapers || Download paper

4
32018Digital Transformation in Service Management. (2018). Spohrer, Jim ; Demirkan, Haluk ; Neely, Andy ; Fritzsche, Albrecht ; Martinez, Veronica ; Alter, Steven ; Matzner, Martin ; Buttgen, Marion ; Moslein, Kathrin M ; Jonas, Julia M. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2018-2-3.

Full description at Econpapers || Download paper

3
42017Topics for Service Management Research - A European Perspective. (2017). Benkenstein, Martin ; Buttgen, Marion ; Bruhn, Manfred ; Nerdinger, Friedemann W ; Hipp, Christiane ; Matzner, Martin. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2017-1-4.

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3
52023Rethinking service in a circular economy. (2023). Vargo, Stephen L ; Fehrer, Julia A. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.5771/2511-8676-2023-3-130.

Full description at Econpapers || Download paper

2
62020Artificial Intelligence and Robots in the Service Encounter. (2020). Paluch, Stefanie ; Wirtz, Jochen. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-1-3.

Full description at Econpapers || Download paper

2
72020Managing Customer Success in Business Markets: Conceptual Foundation and Practical Application. (2020). Ulaga, Wolfgang ; Gehring, Anna ; Eggert, Andreas. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.15358/2511-8676-2020-2-3-121.

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2
82022Exploring the Potential of Smart Service Systems: A Multi-Actor View on Affordances and Their Actualization. (2022). Bode, Jan ; Satzger, Gerhard ; Hunke, Fabian ; Heinz, Daniel ; Benz, Carina. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.5771/2511-8676-2022-2-132.

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2
Citing documents used to compute impact factor:
YearTitle
Recent citations
Recent citations received in 2023
YearCiting document
2023Editorial – Special Issue: Managing Smart Services and Smart Service Systems. (2023). Stummer, Christian ; Bilstein, Nicola. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.5771/2511-8676-2023-1-2.

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2023Sustainability in Service Research. (2023). Kuusisto, Jari ; Keiningham, Timothy ; Trischler, Jakob ; Hedley, Timothy ; Zechiel, Felix ; Lorz, Tamara ; Dortignacq, Bryant F ; Bartsch, Silke ; Porco, Barbara ; Svensson, Peter ; Buttgen, Marion ; Aksoy, Lerzan ; Statuto, Leigh Anne ; Hogreve, Jens. In: SMR - Journal of Service Management Research. RePEc:nms:nomsmr:10.5771/2511-8676-2023-3-147.

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Recent citations received in 2022
YearCiting document

Recent citations received in 2021
YearCiting document